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1.4 3352 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3352

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Newest CVS reviews & complaints

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10:13 pm EST
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CVS arrogant and disrespectful assistant manager

My first encounter with Glen James when I was outside CVS and he needed a cart; therefore he grabbed it out of my hand promising to return it after he was done. I couldn't believe that he would do that to a customer. I contacted CVS headquarters, and they had a woman contact me. She told me that she had a myriad of complaints against this man; she went on to say and promise that I would not ever have to encounter this man again. Fast forward one year, I ran an errand for my neighbor to the same CVS and to my dismay he was behind the register. Since my neighbor was ill, I had to make the purchase. I separated my purchases from my neighbor's. Glen James told me since I had multiple orders I had to wait for the rest of the people were served. I told him I waited in line too, and I only have two orders. He voided my sale. This time my complaint fell on deaf ears...no response. You would think that in these trying economical times, people wouldn't act in such horrendous ways, especially assistant managers!

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2:47 am EST

CVS complaint about managment

I had made a complaint about the way management handles things at my job today along with a few other made complaints and we met with the head of HR about it later that day we were terminated cause we stood up for what's right we may not even get paid for the vacation time we've earned of the course of the employment .. I think its so very wrong that they froun on there employees stating a fact there's something wrong .. I was told along with the other don't bother filing for unemployment cause we will refuse it.

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liddlelady
Charleston, US
Aug 12, 2012 9:22 pm EDT

I was recently fired for this so called coupon fraud! Needless to say this seems to be a huge issue with this company. I plan on getting a lawyer and bring this issue to light. This is wrong! I did nothing wrong. I did what tons and tons of customers do, why is it so wrong for me! I used my mother extra care card, she gave me her quarterly extra bucks so that I could buy formula, diapers, or whatever I needed at the time. Money is tight everywhere and I think that if this is such a BIG problem, rather than firing a handful of people at one time they should correct the problem at a company level. I knew this was not just the case for my area and like I said I plan on teaming up with the people that have recently been terminated and fighting this. I was bullied into signing something saying that I owe them $250.00. While that does not seem like much, it is to a mother of two without and income. I fiance also works for CVS and I fear he will be the next to go, just because he is my fiance. We both worked really hard for this company and I have been doing nothing, but crying and sleeping since this has happened to me! This is WRONG! I cannot watch it go on any longer!

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HowmayIhelpyou?
, US
Mar 18, 2012 6:04 pm EDT

I was fired after other people complained about the management at my store in Texas. They fired seven of us at one time, and blamed it on various things. They told me that I was too lenient with coupons, and told me I had to pay back $1000 for coupon fraud. They liked me well enough up till the day they fired me, as I was consistently asked to work overtime, and worked about five hours past the end of my shift the day before because they needed me and I was a really good worker.

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12:58 am EST
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CVS shortage of perscription drug

Had surgery and have been on norco for awhile the last perscription filled I always count my pills were 5 short, I chalked it up to a mistake and let it go, I just got back from refilling again and wouldnt you know it it was short 5 pills again I called the pharmacy and they told mee to come in and they gave me the 5 pills.If I had not counted them the person counting them would have gotton away with it.I know how expensive these pills are and are in big demand on the street I just hope the phamacist filling these perscription is not stealing them and selling them on the black market.

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wduckhunter1
Katy, US
Mar 08, 2012 6:06 pm EST

just had a prescription filled at cvs in katy tx. vicoproven. walked out the door got in my car and found that i was 8 pills short out of forty. went back in to complaint and was was told they weren't going to help. that they dont make mistakes. going back to walgreens. they have shorted me a couple of times over the years but were always there to correct the problem!

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hoopcity45
Davis, US
Mar 06, 2012 12:36 pm EST

Couldn't have said it better.

ComplaintsBoard
G
3:15 pm EST

CVS personal information stolen

Someone stole my personal information and used the information to pick up my prescriptions. This all happened within 1/2 hour. CVS accused me of attempting to pick my prescriptions up twice. I forced them to review the video tapes and would not leave the store until they made it right. The manager was belligerent, the pharmacist was rude and the person working the register was an idiot.

I spoke with a pharmacist at Giant Eagle after the incident, he said CVS has problems like this all the time. He was a former employee, and left because of the constant fraud. He stated he was concerned about losing his license working for a poorly managed company.

I filed a complaint with the company, a "manager" called me two days later and again accused me of fraud. She spoke over me, and sounded like she was not bereft to the situation. In short, Never shop at CVS. I will never go back in the store.

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crymeariverman
Kankakee, US
Aug 28, 2012 9:00 pm EDT

good riddance! cvs dose not need customers like you

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12:54 am EST
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CVS terrible customer service

I would like to relate my experience during a recent visit to one of your stores. I went into the store and picked out the items I wished to purchase and headed up to the cashier. As I approached the counter I noticed the man behind the counter was texting on his cell phone. When I got up to the counter he never looked up from his phone so I said "Hello"! He never looked up. He just mumbled and scanned my items with one hand while he texted with the other hand. When I left the store I called the store to speak to the manager and I was shocked to find out the man was the manager named Jon. The reason I am writing is because I own my business and think you should know when your customer service is bad.

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mbcamp
dallas, US
Dec 09, 2010 1:43 am EST

Time and time again, I have gone to CVS and received TERRIBLE customer service. I was finally fed up the last time that I went... I was waiting to drop off my prescription at the drop off window, which takes literally 5 seconds. There were two people in the back working, one at the computer within 5 feet of me, and no other customers. I made eye contact with two of them, so they were aware that I was waiting, but they did not even acknowledge my presence. They continued typing on their computers and making phone calls. I wouldn't have minded waiting for up to 20 minutes if they had said "we will be with you in a minute" or something along those lines, I understand that they might be busy, and I consider myself to be a decently patient person. But to not even acknowledge a customer? I have never received such incompetent service IN MY LIFE. After 10 minutes of standing I just left. Headed off to Walgreens. At Walgreens, I was helped immediately and I am always helped within 30 seconds of my arrival to the counter. The prices might be higher but I'd pay whatever it takes to knock CVS down from their throne.

Note: The image below portrays how CVS made me feel.

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MacVA
Midlothian, US
Mar 01, 2012 3:52 am EST
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I believe this is an actual experience. I went into a CVS to buy Sudafed once, and the pharmacist was on the phone with what was clearly a personal call. She went through the whole transaction with me without ever getting off the phone, saying very little to me, but continuing her conversation with her friend.

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mbcamp
dallas, US
Dec 09, 2010 2:04 am EST

The first comment is SPAM. Who would choose to advertise their company on an unrelated random post on the complaintsboard website? Congrats to them, they now have their very own complaint.

apps44cal - we are on the same boat. Let's hope the rest of America catches on. There needs to be an end to bad customer service, it should be a crime

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apps44cal
Baltimore, US
Dec 09, 2010 1:50 am EST
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I get this all the time or the girls rolling their eyes at you. Making a big deal out of you getting a money order. Or getting all angry because they were stocking shelves and had to be torn away from that to help you at the register. The nerve. I also go to walgreens now, I find they are more pleasant and overall don't ignore the customers as much or make the customers feel unwanted.

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10:38 pm EST
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CVS no help!

Very unprofressional! Seems the employees outside of the pharmacy dept. Are so on top of their game and profressional because of the complete lack of effort made by the pharmacy. How about checking a computer screen to see what should be filled instead of having my 80 year old grandfather call his doctor just to ask "what medicine do I take?" some people have disabilities and all we need from you is a simple prescription and u can keep the stink face and ignorant slang to urself. Seems we owe you the apology cause u had to attempt to do ur job! Poor thing!

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JuliePooh51265
JuliePooh51265
Lancaster, US
Feb 08, 2012 10:56 pm EST

WOW. My folks CVS pharmacy couldn't be better. They call every month when it's time for a refill and even remind them when a new prescription is due. Gives the folks plenty of time to see the Dr if necessary. It must be the individual stores. I get my prescriptions at Walgreens and haven't had any problems so far. Unless it's a new scrip, I just refill by mail.

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8:58 pm EST
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CVS wait time

I had to wait 30 minutes in the drive through pharmacy today. There was only one car in line ahead of me. I ask myself if they were filling the man's prescription while he waited? If so, this in unexceptable and I'm quite sure the two vehicles behind me felt the same. If a prescription is not ready when the customer arrives to pick it up why wouldn't the pharmacist tell them to return at a later time. Please help me to understand.

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AngryDriveThrough
, US
Jan 18, 2017 11:24 am EST
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CVS in Deer Park New York drive through every single time I come here there's always at least a 30 minute wait 4 cars or less today right now I'm sitting 45 minutes with 4 cars ahead of me still waiting!

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pharmacy employee
, US
Oct 08, 2012 12:45 pm EDT

A lot of the time, the customer in the car that is holding up the drive-thru refuses to move until their prescription is ready... I work at a pharmacy where the technician has to take care of the drive-thru, the inside register area, the drop off area and also type of the presription... the most help we have is maybe two technicians and one pharmacist on duty at a time...there is usually only a 3 hour overlap where there are three employees (including the pharmacist) at one time on duty...please have patience when you expect drive-thru service...the person waiting on you is also working on at least 2 other scenerios at the same time...

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10:10 pm EST
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CVS extreamly poor customer service

I have been going to thee cvs pharmacy on 3401 northeside pkwy in atlanta, georgia for thee past 7 monthes. Each and every time I go theere, I experience problems from filling thee wrong medication before time or filling thee wrong medication. This last week, I have been trying to fill my blood pressure medication. The cvs pharmacy at 3401 northeside pkwy in atlanta, georgia informed me theat thee prescription ran out and it had to be renewed. I went to thee doctor's office on friday, and while sitting in thee exam room, my doctor submitted thee new prescription electronically. The next day (Saturday), cvs automated phone calls & said thee prescriptions were ready. When I got theere, thee blood pressure prescription was not filled. I was first told theat thee prescription had already been picked up, theat I had to wait till thee 6the, theen I was told theat I had to make an appointment withe my doctor (I already told theem I had) and thee rude pharmacist shows me a form where I was only to get 5 pills. I asked about thee rest of thee 30 day supply. I will not do business with a cvs pharmacy ever, ever, ever again! And thee word shall be spread nationwide.

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10:42 pm EST
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CVS price gouging

They've marked up their prices way too high. Obviously they're gouging customers to make a profit. Sundown brand Omega 3-6-9 vitamins cost $5 more than the same product down the street at the Shop Rite. Dr Sholl's brand heel cups are $4 more at the CVS compared to the Shop Rite and Men's Multivitamins are $2 more at the CVS compared to the Shop Rite. Plus you need to be extra careful. Sometimes their prices marked under the item at the shelf has a higher price at the cash register. If you are able to catch the higher price at the register, be sure to tell the cashier, show them what it says on the shelf and they'll fix the price at the register, if you don't they'll make an extra buck off of you. If I avoided this store and went to the Shop-Rite, I could have saved $11. When I was at this store I was thinking that I might only be spending around $40. Instead the total was $50 for those 3 items. I've had the last straw with this store and will avoid it at all costs from now on.

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BS Monitor
Norcross, US
Feb 03, 2012 12:46 am EST

Really?
Welcome to America! You live in a country based on capitalism. This means they have a choice to sell what they wan't (legal) for the price they want. You, also living in a capitalist society, have the right to purchase somewhere else (like Rite Aid down the street). It is obvious that they are offering you something (convienance) extra for your money or you would have just gone to the other store in the first place. What's next, will you complain that they charge more than the grocery store? Seriously man, complain about something real!

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Mike Sharpe
Greensboro, US
Feb 03, 2012 12:12 am EST

CVS is probably thinking, "Good riddance."

JuliePooh51265
JuliePooh51265
Lancaster, US
Feb 02, 2012 10:59 pm EST

Then buy your items at Shop Rite. There, problem solved.

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4:37 am EST
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CVS nasty nasty clerk

After years of experience not only shopping at CVS but being a full-time pharmacist for 4 years at CVS I can only positively reflect on most experiences with the company.But in this particular instance, I couldn't have remembered any experience more unpleasant as the one I had with your cashier named Stephanie. As I approached the counter to pay, I presented a twenty dollar bill. She examined it closely then put it through some machine when afterwards asked me if I had another twenty. I said this one should be fine as it was definitely genuine being dispensed from an ATM machine. She replied "no, this is fake!". I then responded to see the manager. When the manager approached us, he also checked the machine and politely told me that sometimes it doesn't like certain bills so couldn't be accepted. The cashier rudely said thats exactly what she told me when it wasn't. I felt quite insulted and incriminated by this employee who basically implied me to be a thief without even an apology.

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10:18 pm EST

CVS very disrespectful employees who should be fired and a manager who does nothing

I always come to cvs to fill prescriptions and to shop. Since 1/28/11 maxine and jodyanne have been very disrespectful to me. I came in teh store on 1/28/11 to fill a prescription. Their was a man infront of me, I step to the side and asked maxine if I needed to have my photo i. D. Or my insurance card. She began t be very disrespectful towads me. So I began to treat her with the same disrespect. The mager was called I told him what happened, we spoke for several minutes about the situation. Finally he told maxine to fill my prescription I took it and left. Then on 2/28/11 I went in the pharmacy to fill the same 3 prescriptions. I had just spoke to maxine on th phone she told me to come in that it would be ready. When I got there maxine and jodyanne acted as if they had no idea what I was talking about and told me I did not have any prescriptions to be picked up. Then on 3/9/11 I went in to the store again I just left from my dr's office and went to get my medicine, I waited in line and when I got to the counter maxine called jodyanne and told her that she did not want to help me and asked if she could deal with me while she dealt with the other customer. Jodyanne came over and took my prescription and then told me that she would not fill it. I asked her why is it not in and when would she be able to fill it for me. She said she could fill it for me in 15 minutes if she wanted to but she would not. So basicaly she had the prescription I needed and refused to give it to me. Then I told her to call her manager the manager 'sam " came over and did nothing about the situation he told me to go to another pharmacy. And honestly now I hope they all get penalized for the way they treat their customers. Thats why I am trying to reach out to someone to help me because I fell I am being treated very unfairly and something needs to be done.

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smoosh
Dadeville, US
Apr 29, 2012 10:03 am EDT

"so i began to treat her with the same disrespect"
Really now? And you expect to get your way treating people with disrespect?
Grow up.

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8:53 pm EST
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CVS racism

They seem to find away to fire every black employee, until they have none working there. Should really be investigated.

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tellz
Cincinnati, US
Aug 05, 2012 2:25 pm EDT

I want to come visit in October but I was told there is a lot of racism now I'm black and I don't want this to happen to me I want to still be alive in November

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sammycat13
, US
Jan 25, 2012 2:09 am EST

Not all CVS stores are racists.

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jobno56
Kickapoop, US
Jan 24, 2012 8:57 pm EST

it all got to do wit how thase black don do thase werk

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12:09 am EST
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CVS pharmacy employees conduct

I was just discharged from a Knee Replacement Surgery and given two prescription Medications. Out of the hospital I was able to take the prescriptions to the CVS Pharmacy desk, not realizing that both proscription medications are written on separate 8 X 11 size sheets. Since I am regular customer of the pharmacy I called the next day to ask if it is possible for me to fax the prescription form for the medication, since I have difficulty walking with the crutches and no car, so that it will be ready when I go and present them the hard original copy. That was rudely denied on the phone with an explanation that it will be against the law, they will need the original. I called again few hours later explaining the situation, and it was agreed that the med's will be ready but I need to bring the Hard original copy with me. No problem I did and by limping and hopping I took myself to the pharmacy and presented the hard copy, and I was willing to wait for my tern and get the medication. My tern came and went, and I noticed that they are helping other costumers. Then I asked them what am I waiting for still standing there on my crutches, "We are working on them be patient". In the mean time my right knee is getting excruciatingly painful. This entire customer service pharmacist relationship was escalating when on the other side of the pharmacy another pharmacist started yelling and absolutely out of control screaming that I have to wait. I had done my best myself for little efficiency, called them before hand to explain what my situation is, then brought the hard copy of the prescription and waited to be helped, and this turned out to be a yelling match, the materials were just thrown at me, and without even asking them I was told that I can go to another pharmacy where they do better serve customers and even deliver medications. This is from a "PHARMACY" that pretend and advertise that the customer is very valued and important, and that their Pharmacy Employees will do their best to serve US under any circumstances. This was the most rude, unprofessional & disrespectful experience I have ever had from a company that has medical orientation and that they are always dealing with patience with medical needs.

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Update by Onnik Hovanesian
Feb 22, 2012 5:13 am EST

Who said that it is OK for me to insult others, ?where do you get your information, I did't insult any one dear, what happened here is that I was provoked intentionally and all was taken totally out of context, and this turned out to be nothing but malicious gossip. I don't insult anyone one who controls a situation no matter how it is interpreted. What happened here was taken way too far that I wouldn't just seat on it and bend my head. She knows who she is, and working in a place like she does does does not tolerate the behavior of supposedly pretending to conduct herself well. I am not sure who responded what but in some of the cases the statements were totally out of line and misunderstood.

Update by Onnik Hovanesian
Feb 20, 2012 8:57 pm EST

Yea it is yours - so you go and mess it up just because you can - boy you boy, ...

Update by Onnik Hovanesian
Feb 18, 2012 3:51 am EST

Why don't you get off the page you ### when something is not related to you or no one is talking to you, dead ###, why don't you FRY there in cathedral city little more your peanut size brain, What kind of stuff?, whatever it is you can't make sense of it obviously you are another shallow jerk who needs explanations for any joke that goes your way. So get lost from my page you defective creep.

Update by Onnik Hovanesian
Feb 18, 2012 1:38 am EST

Whoever you are, yes you are a Jerk and a big one sticking you fat nose where it does not belong, of course you are the person who wrote all this garbage and work there, otherwise you will not have all the information you have been spewing poison all over instead of yourself. But there are investigative methods and all will come alive you gutless fly, doesn't dare even giving your name. Laura can manipulate all she wants, but that ugly cross eyed arrogant poor excuse for a human will be hiding for a while but her ### will be uncovered very soon, and then will see who is laughing last.

Update by Onnik Hovanesian
Jan 28, 2012 12:56 am EST

We are going to see what is obvious, ... you keep this up with your small size and big yapping mouth and we are going to see how far, you are going, all this insults coming from a pharmacy and about, my mental state, you go on, my mental health is perfect so I can resist your stupidity. but you must be going through something that will be diagnosed incurable, you go girl, ... you will see how many more intelligent salvos are coming your way now that my mood is improving. Come on bring it on, some more, ...

Update by Onnik Hovanesian
Jan 27, 2012 6:15 pm EST

You are the one with the ### attitude you spineless creep, why don't you come out and identify yourself and dump you own arrogance, this is not going to stop until, and I know who you are, you are calling me by my name and I am customer of CVS, speaking of the law you are violating privacy agreement, and you are the one that is digging you own grave here, the more insults you trow my way the worst you are making it for yourself, particularly using the CVS computers, ... you keep this up you identity will surface.

Update by Onnik Hovanesian
Jan 27, 2012 5:47 pm EST

This is coming from a CVS EMPLOYEE? speaking of who has a chip on their shoulder? I was one of the nicest to customer to this to "MAGGOTS" unfortunately
transferred my prescription to the CVS and supposedly most admired and loved at the time. And listen to the language whoever wrote this shows the category of class they belong to. You two ###, ..I always waited and never even complained about time, now you two are so busy flying around like headless fly's, and speaking of the laws, breaking all the CVS politeness that demands of YOU. What you have written is nothing but a cap outs to cover you ###, you should be fired for your conduct, and what you have written, shameful excuses for humans. And why don't you identify yourself you spineless lying creep.
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"""This from a customer with no sense in his head and a self entitlement chip on his shoulder. First of all, unless a DOCTOR faxes a script, it can NOT be accepted by fax. Period. It is ILLEGAL. Second, if it was a controlled substance then it could not be filled without the original script, written on tamper resistant paper. We do not just grab ### off the shelf and slap your name on it. You wait, like everyone else. """
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Anti-Alien-Death-Squad
Anti-Alien-Death-Squad
Cathedral City, US
Feb 25, 2012 2:55 am EST

ding ding, i was guessing that your response wound up in the wrong place.

Anti-Alien-Death-Squad
Anti-Alien-Death-Squad
Cathedral City, US
Feb 21, 2012 9:04 pm EST

One of these posts is not like the others,
One of these posts is doing its own thing . . .

Anti-Alien-Death-Squad
Anti-Alien-Death-Squad
Cathedral City, US
Feb 18, 2012 5:04 am EST

mmm, flame-broiled. . . answer the question, Claire

Anti-Alien-Death-Squad
Anti-Alien-Death-Squad
Cathedral City, US
Feb 18, 2012 1:50 am EST

What kind of freaky stuff do you do to flies? Headless? Gutless? My favorite part is where the troll can't spell "turn" correctly, but nails a two-dollar word like "excruciatingly."

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6:28 pm EST
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CVS customer service - 90 refund policy

"HOW IT WORKS" - Classified Vehicle Solutions (CVS) claims to provide a "unique" advertisement platform to get your vehicle sold. When you sign up you have "options" in purchasing a "Protection Plan". Those "Protection Plans" and their lousy Customer Service is the foundation of my complaint. Based on first hand knowledge and my experience on having engaged their services you will soon discover that the "Protection Plan" is a legal document that has been carefully crafted and worded with stringent Terms and Conditions that work against the Buyer and heavily favors the Vendor. Most will need a para legally to comply; however, even if you successfully abide by all of their Terms and Conditions, which I did they DID NOT honor their own 90 Guarantee Refund Policy. In the beginning their customer service is great. Why? Well, they want your money. You'll even hear from a live human being who has been trained in the art of marketing and skills of selling you on how "great" and "safe" it will be in using their service. Regrettably, I bought into that hook, line and sinker. DON"T DO IT! Once they have your money, you'll never hear from them again. Throughout the 90 day "sell" period they don't even suggest you revise your selling price. Now for $300; $400; or $500 don't you think one should get a bit more attention in both "sales" and "service" ?
Please note: if you make one error in addressing their Terms and Conditions for the 90-Day Guarantee Refund, you can kiss your money goodbye. Fortunately, that did not happen in my case. However, even IF you do comply with all the ### they don't honor their own Terms and Conditions. To get back my "90-Day Guarantee" I had to file a dispute with my credit card company. Now bear in mind you can't do that all major credit card providers will not act on a disputed item until you have given a vendor 30 days to respond. Plus you have to prove with documentation your case, which I did 30 days later along with 17 pages of copy this and copy that. Within that time period I called their Customer Service number every 5 to 7 days; plus, I sent emails demanding my 90-Day Guarantee Refund. Didn't hear a word; except, for 1 call after 15 days. Regrettably, I wasn't home, they left a brief message. It wasn't until they read my complaint on a blog and got a call from the bank that the the charge was being reversed to honor the 90 Day Guarantee Refund that I got another call from John Roberts. He insisted on sending me a refund check and requested I allow the credit card charge to stand. Why? Who knows, the bank already corrected and honored the problem. To complicate matters further they sent me the check anyways, which created a NICE problem. For all the slop and crap I went through I decided to back charge them $100. Hence, I had to mail back $300 of their money, which wasn't held up for 90-Days!
CONCLUSION & SUMMARY: they don't honor their own Terms and Conditions and their Customer Service STINKS!

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3:31 am EST
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CVS prescription

The employees at this pharmacy are so rude! When i called for a refill I specifically told them i did not want generic. Then when i got there i was told the the name brand i was needing had been discontinued. They told me all they could get was generic. So i came home and called two pharmacies who said they both could get the name brand! Go figure! I refuse to use this pharmacy and i will go somewhere else where my business is appreciated.

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2:07 am EST
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CVS horrible customer service

I have had difficulty with the pharmacy at 1551 E. Sunset Road, Henderson NV store #8787 in the past with shorting pills in my prescriptions, however, today was the worst. I went to pick up my prescription and the woman told me the price and I questioned her if she ran it through my other insurance because the copay is cheaper. Right away she got and attitude and was argumentative. She went to the computer and checked and came back and told me that insurance denied it. I told her that could not be, I just filled it 90 days ago. Then she told me the system froze up and she couldn't give it to me now? huh? I called my insurance company and they said they did not deny it, it is approved...what scam is this woman pulling? The insurance company gave me an 800 number for them to call...after tryiing to talk to a supervisor, I got another person and I gave her the 800 number...my husband went over there and she informed them they are too busy to call the number? What? I did not get my meds right now, but I could not believe the tech lied and said it was denied...the other woman tried to give me excuses for her behavior. They tried to make it seem like we did not know what we were talking about. The 2nd woman even said she did not hear the conversation, but the girl did not tell us what she told us? Oxymoron isn't it? I can no long trust this pharmacy, I got the feeling someone is scamming for more money. Why would I pay more money when I should not have to...but the worst was their attitudes and horrible customer service on every level...

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Update by ChowTzu
Mar 02, 2012 11:43 pm EST

Another problem with the CVS pharmacy at 1551 E Sunset Road, Henderson Nevada. My endocrinologist accidently sent my prescription for Byetta (diabetes medicine) electronically to this pharmacy. Because of other problems, I don't go to this one anymore, I get my prescriptions filled at the CVS at Sunset and Valle Verde. I called the pharmacy at Sunset and Valle Verde on Tuesday and told them what happened and they said they would have the pharmacy at Sunset and Whitney Ranch fax it over so they can fill it. Well, I went there today on Friday and they still had not faxed it over to the one at Valle Verde and Sunset. This is my diabetes medicine, I need it. I am so sick of the pharmacy at Sunset and Whitney Ranch playing with my health. I think I will get an attorney and see what my options are. The girl at the Valle Verde called them and they said they have been busy, too busy to fax over my prescription? Then they shouldn't be in business. I will complain to the Nevada Pharmacy board, my insurance companies, and whoever else I can. I understand CVS just does not care how they put patients in jeopardy. I am done!

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11:03 am EST
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CVS disappointed

CVS pharmacy located on 3350 Forest Hill Cir, Forest Hill, Tx 76140.

We met a day shift store supervisor... She is Hispanic. The lady is so MEAN ! So MEAN and very rude.
My wife went to CVS to get pain medicine on the counter for her tooth pain. My 3-year-old child accidentally opened a toy. The lady threatened my wife to call the police and made her paid for the toy (more than $10.00). All the cash my wife carried with her is gone, no more pills.
When I got there to ask for explanation she called the police on me. I did not go away but I waited for the police to come. The police told me I don’t look criminal, no weapon on me and no criminal action was reported. The police advised to call CVS corporate to complain. Since then my entire family quit shopping at CVS ( pharmacy and drug store)

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GoldOpals Opals
Karcultaby, AU
Dec 30, 2011 1:22 pm EST
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I hope corporate gave you the response that you deserve. I can understand why the shop assistant asked your wife to pay for the package your daughter opened. Some products may be able to be sold after the package was opened or ruined but others may not. However, that did not give the lady the right to be rude to your wife

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7:41 pm EST
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CVS terrible service

I'd stopped usin' the pharmacy in Nederland, because Diana and Chris knew nothing about customer service! I switched to the Port
Arthur store expecting BETTER service. I brought a list of 4 or 5 med's that I needed refilled. When I came back later they had lost
the list and asked me exactly which med's I needed. I couldn't remember. They said that the Nederland store had the info and it couldn't be transferred. Meanwhile, I'm burnin' gas that I can't afford. I make 25 grand/year on disability! I drove to Nederland and
was told that PA has access to anything on Nederland's records! I feel like someone's jackin' with me. My medication is for hydro-
cephalus, bi-polar, blood pressure, diabetes, etc. Y'all can see why I'm concerned. Please help. Please discipline some of the idiots
involved!
David Sher, 2201 Fairbanks, Nederland, Tx., [protected]

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3:21 am EST
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CVS refusing to assist patient

on 12/22/11 at 7:00 PM pharmacist refused to fill out valid prescription, requesting MD to write another one. They failed to contact prescribing MD. This caused delay in treatment with emotional and physical suffering of the patient.

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11:46 pm EST

CVS bad customer service

my husband on oct. 30 went to cvs store at 301 prima vista in psl to buy cartons of cig. they raise the price from 35.00$ to 55$ when he came home i told him to take them back when he was told they would not the asst.manager was rude and told him toleave the store and not to return i told my husband i would go up to talk to the store manager i go to the store all the time and know the girls and the manager on the receipti dont see no refund.on monday the 31th went up to the store to be greeted by the same girl when i said i wanted the store manager and ask her if she was the one that talk to my husband the day before.

she became rude and told me to leave the store i did get a little upset told her i want the store manager she said he wasnt there itold her i would be back she told iam not allowed back i then told her i would tell everyone in my area not to shop there anymorei have been going to this store for years needless to say i went to wallgreens and purchase my cigs they charge me 40$ acarton 15$ dollars less i will no longer shop at any cvs stores and iam still will talk to the store manager i hope this girl is fired for her rudeness and the lost of costomers in our area

CVS you all are full of IT! You all advertize that you all have $59.00 Net book . I have a CVS that is located right next door to my job, and I would go inside everyday just watch to see. If you all would get in the Net book, I watch it for 3 weeks straight and you all never ever had the netbook even when they were approx 99.00 the employees would say oh we are waiting for the truck to come in. You ask when the truck come in. Then they said or they never came on the truck. I have a rain check that I have been holding for approx 1 ½ month. And still noooooo never got it.

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Falline
, US
Jun 21, 2016 5:01 am EDT

On Sept. 30th. 2011 I was in the CVS store in Atchison, Ks. I went in to buy a carton of cigarettes. The lady that waited on me was new to the store, but i had known her for years. She could not find the brand that i asked for so i tried to direct her to it. As i was talking to her the female manager came up, grabbed the carton off the shelf & just threw it on the counter in front of me & told me too stop being so rude.

I WAS NOT BEING RUDE. just trying to tell the sales person where they were. well one thing led to another & I told that manager that I would never come into that ##$$%%^ store again. Believe me if I am being rude people would know it. A week prior to that I was in the store looking at some things I was interested In buying later & the same saleslady & another worker & I were talking about the products & we were really enjoying ourselves.

Well to make a long story short, I will never go into that store again & I also had all my perscriptions transfered to another store. I dont need to be treated that way. I got along without that store before it came here & I can shop elsewhere. I just wonder how many other customers that manager will run off. I tried to find the main phone number to report her, but I guess this will have to do.

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Barbara Grant
, US
Jun 21, 2016 5:01 am EDT

I am a loyal customer ov CVS, and enjoy my trips their. I am sorry to say, that I put in a disposable camera for developing, almost a month ago. I may be old fashioned, but when it comes to pictures, i like to have them in an album to look at them.. I still have not received my photos. I am upset, because these are pictures of my new grandbaby, and i wish to show the folks i work with.

Barbara Grant

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smoosh
Dadeville, US
Apr 29, 2012 10:06 am EDT

That's one big run-on sentence.

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Idocare
Washington DC, US
Jun 21, 2016 5:01 am EDT

it's been awhile since this happened. Are you ok? Do you relive this often? Perhaps a therapist would help take the edge off.

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rxtechsince92
Arlington, US
Jan 15, 2012 5:40 am EST

The maturity and intelligence in this complaint is overwhelming! Thank you

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Hogwarts Student Zachary
Orange, US
Dec 24, 2011 1:11 am EST

If you really are Ruth's husband than even making a threat is a criminal offense.

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Ruths husband
Farmington, US
Dec 24, 2011 1:05 am EST

Why don't you ###s who obviously work at CVS shut up and not reply to my review if you are going to harass her. I wish I could meet you face to face. That way I can hit you so hard your teeth end up coming out the other side of your head. I would not do that but ofcouurse when I made this "threat" the the person at the store she asked me to leave the store. Something I would not carry through. She then threatened to call the police if I did not. That cashier is going to get fired. I tell you that. I will keep bugging CVS until she does. My wife is friends with the manager and some of the staff so it will happen.

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Hogwarts Student Zachary
Orange, US
Dec 24, 2011 1:00 am EST

They would not just tell your husband to leave the store without him doing or saying something he should not so tell us another one. Also for some products like tobacco they do not allow returns. I agree with heath2011, for someone who is old enough to smoke you sure don't behave that way. I also get the feeling that you are considering not getting your way as being treated rudely.

As for telling everyone in your area not to go back, I am sure they won't be listening to you. Also if you and your husband are like this all the time I am sure they will they will be going to CVS knowing they will not run into you there. Telling you that you can't have your way is not being rude so she won't be rude for doing her job, no matter how much you talk to the manager.

CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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