CVS
reviews and complaints

3/10/17 Elizabeth Lewis [protected]. I went to pick up my prescription at the CVS pharmacy at 2025 S. Park Centre Drive in Salt lake City. There is a pick up and drop off for prescriptions at this pharmacy and this pharmacy was doing both at the drop off window and because the women was waiting for her prescription to be filled at the drop off window the line for the drop off increased to 6 people waiting to pick up their prescriptions. I told the tech that there were 6 people in line waiting and he yelled he knew and there were only two people working tonight. Then the lady who was holding everybody up chimed in and said if they had more people they would be helping. I informed her she was in the wrong line and we were all waiting on her prescription. Then the pharmacist said this is not a fast food McDonalds which i thought was very rude. I talked to the manager of the Target in which the CVS store resides and she stated that they have complaints non stop about the pharmacy and that she would never get here prescriptions filed there due to the all the complaints. Obviously this store needs your immediate attention. This is the second time that I went to this pharmacy to pick up a med and had to wait while someone else was getting their prescription filled plus payed for. Very rude employees and not following the policies. The manager of the store gave me a 5$ Target Card. If you want to keep your customers you need to do something about this situation.

On 3/3/17, I called CVS Rx for a refill request on my blood pressure medicine. They said they would contact the physician and get an authorization for the refill. The MAIN PHYSICIAN has passed away, and I went an entire 8 days without my medicine. I went in the store this morning, and the lady behind the RX counter said she would only give me 3 tablets. I don't drive and I insisted upon an 8 day supply, because my son wouldn't be in town for the next week, and I need my BLOOD PRESSURE MEDICINE. I plan on doing business elsewhere.

Today 3/9/17 at 11:00 am, I had an unpleasant talk with a clerk name Grace, I wanted to return a product I bought at full price few days ago.
Today I come back to the store with a 30% off coupon and asked Grace I wanted to return the product and repurchase that same product with the discount coupon. Gave her my CVS key ring.
She keep asking me if I had my CVS card I said yes and showed her
she was talking to me in a short manner and said I don't know what you are talking about, sighed, throw her register key on the counter in a very disrespectful way then said I can't help you then walked away !
I had to go to another register to make the transaction!
I am very disappointed.
I live 2 miles from the store and like to come to that store at least once a week for the last 10 years.
I would like to hear from you,
Thank you
Mrs J. Slaughter
2718 Yeomans Lantern ct, Annapolis MD 21401

I was in the Newman Ave Seekonk MA location tonight, I went to the the pharmacy to purchase my items and pick up my prescription. My total came to $35 and I let the cashier (Ashley 1058466) scan my CVS card, which I had a 20% off coupon sent to my card the day before. I asked her if the 20% off was there and she said no, so I proceeded to check out I didn't want to hold the people behind me up. As I was walking to my car I checked my CVS app to verify the 20% was on my card, which it was. So I went back in to simply see if there was any way I could get the 20% honored, Ashley proceeded to tell me "I already told you it wasn't on your card, but I will call a manager" at this point I could tell she was a bit annoyed that I was interrupting whatever she was previously doing and seemed to be a burden to her. The manager (Rafael) then approched me with the remark "what do you need" I myself am a manager and i would never talk to one of my Coustomers in such manner that he did to me. I explained the situation to him and he said there was nothing he could do because it's not on my card, I at this point was more upset with the way I got treated than concerned about the 20% off so I said OK and walked out. I was very taken back by the lack of professionalism from the manager and will definitely be taking my business elsewhere.

I am a physician who called in a prescription for a patient at 930 am on march 5 at a CVS on maple street in Terre haute in Indiana. Patient was told that there was no prescription called so patient complained to me. I called the pharmacy and the pharmacist said that it is because I called before the pharmacy opened which I know is not the case because I call prescriptions after office hours. I just feel this is very bad service for both patient and doctors. We are talking about illness and suffering here, not just some merchandise on the shelf!

Hi I was just at one of your locations in Santa Barbara Ca 93111 turnpike store and I over hear one of the managers talking to an employee so un professional im guessing it was a supervisor or manager she was talking very rudely to one of the cashiers it doesn't matter what the situation was a supervisor should not speak to an employee that way in front of other employees and the supervisor wasn't even clocked in once she spoke to the cashier she said goodnight to all the other employees and walked out the cashier seemed embarrassed and upset. I think I heard the name Susan? Please train supervisors in a professional manner. I work retail and I understand that sometimes people make mistakes but don't deserve to be treated that way! please look into who this supervisor was and let them know that is not ok! And the other cashiers working there were rude to top it all off! I live 3 minutes away from this location and seeing that makes me not want to go In there no more.

The CVS pharmacy store at 6417 West Higgins Avenue, Chicago, IL, 60656 has not accepted the in-store coupon $2 OFF - passport photos.
I was told that it was the CVS policy to only accept the paper printed coupons.
But the online coupon has no where mentioned that it is mandatory to print the coupon and provide it at the store.I had no option other than paying the full price.

Andre walker
[protected]@gmail.com
[protected]

March 4, 2017

Re: wrongfully treated customer
store no.: 2123
manager name: mousoumi
sales associate name: unknown
Dear sir or madam:

I am writing this letter regarding how i was treated in a cvs store located at 61-01 wood haven boulevard rego park, ny 11379.on march 3, 2017, at approximately 3:30 pm.

The minute i entered the store the associate approached me and asked if she could help me with anything. i politely said no thank you i am good. i started to walk down the aisle where skin products are located and started to look for acne cream for my son who was with me at the time. the whole time i was looking for the product, the sales associate was standing there watching me, which was around 15 to 20 mins. i stated to her that she is making me uncomfortable. the response i received from her was, either i allow her to watch me or she could call the police. then, she proceeded to make accusations that i or my son who is autistic could be “stuffing things in the backpack” my son had on his back. i told her to go ahead and call the police and continued to search for what i was looking for.

The associate then called the police from her cell phone and gave full descriptions of me and my son like we were suspected criminals in front of the other customers. i was embarrassed and humiliated. the police arrived on the scene and i requested to see the manager so this could be rectified. not once during the whole incident did the manager make an appearance to see what the problem was. it was almost as if the manager was aware of the situation and was condoning the behavior of the sales associate. without anything being resolved my son and were then escorted out of the store.

I have been going to that cvs location ever since it opened and not once have i ever been approached in such a vile manner or made to feel like i was a criminal.

I look forward to hearing a response regarding this matter.

Regards,
Andre walker

On 2/15/17 I attempted to return a prescription mistakenly filled by CVS 7363 in Lynchburg Va. It was set to auto fill by pharmacy and when my wifes prescription changed, the medicine was not removed from auto fill list. I picked up on 2/13/17 with other medicines assuming all was correct. When I was told she didn't use the medicine any longer I attempted return to local store. I was denied a return because the pills were filled in store and not in a sealed manufacturers bottle. There has never been an issue for this before or had I been informed about this policy. I was denied the return of $104. I have called both the store and corporate about this concern and as of 3/1/17 there has been no return call to me.
At minimum I would like to be refunded for the $104. Additionally I would like to a resolution to the poorly executed refusal and unprofessional manner in which the pharmacist acted.

I live in Orange Virginia, I just had my first child a year ago. With no help. I found that CVS had the best prices and deals on baby formula. My CVS however would never keep enough in stock. One of the employees (Pamela Prill) was sooo helpful and always made sure to keep it filled for me. Pamela has been with this CVS for 20+ years. She always is super friendly and helps all she can. I just found out that she was let go for a simple mistake that she had done. She did not steal, she was not rude to customers, she always came to work and helped where needed. She simply in 20 years made a mistake. She asked the company to give her another chance but was told No! I think that is bad policy for CVS for such a great employee. I have been in CVS and dealt with rude employees and never once seen anything happen to them. To me that should be customer policy.. customers is what gives them a job. I am extremely upset the way Pam was treated after her time. And may have to consider changing to Orange Pharmacy.

Twice I have filled a new script only to get home and find that needed supplies were not mentioned or offered. New insulin that required pen needles. I spoke to the pharmacist and asked if I needed to know anything that this was all new. Nothing. Good thing I read the directions before they closed. Friday I picked up a solution for a nebulizer which states must be diluted before use. No one mentioned it. No Dr in office till tomorrow to even get a script for a saline solution! I feel the pharmacist has really failed. I must go another night with no meds. Not happy in these first 2 months using CVS

My husband put three prescriptions in last Tues he was told they were out until 3-1-17th I believe this is too long to have to wait plus our insurance changes. On 3-1-17 and we will have to pay full price this was all explained but no response from CBS pharmacy tech we have used CVS for years and now we will be changing which we hate to do I believe they could have done something to accommodate and have meds in store in a timely manner.

I was mailed a letter from cvs to stop buying 30 day supply of simvastatin and buy 90 days cheaper. I had switched insurance at this same time, so I switched to 90 days. Cost $40. I paid it. Next time I needed to refill I only needed 30 days because the doctor was going to change my dosage In 1 month. The one month costed me $6. I'm like wth. I called and complained and want a refund from cvs for the over charge. Now I have gotten another letter from cvs. Heading says "change to 90-day refills to avoid paying more" this is not a geNeri letter. It names my exact perscription.

Each month, I am told the medication I am prescribed is not in stock for the 30 day supply. I am told "sorry, we only have half". I am expected to pay my copay twice because the pharmacy does not have enough of the medication or go with out the prescribed medication. It is unbelievable that a pharmacy would encourage someone to go without their medication because "it will take a min of 48hrs till it is available". I will take my business somewhere where it is taken serious.

I dropped off a prescription on 2/24/17 at store 3373. Marie had me wait to make sure that the medicine was available after confirming I told her I would pick it up over the weekend. I went today 2/26 and was informed by a very rude woman that they do not have the medicine. When I told her that marie and confirmed that it was available she just kept shrugging her shoulders. When I asked why no one called to let me know she again shrugged. When I asked for the prescription form she had it right away. The main pharmacist came over and she just kept saying they don't have the medicine and was not helpful at all. There was no apology, accountability or offer of assistance. I went store 1912 and denise helped me but said that I had a prescription being processed back at 3373. When I explained what happened she had to call and get it straighten out. I actually felt I was mistreated and disrespected because of the nature of the medication not to mention just very poor customer care.

I suffered from a first time pregnancy with an involuntary miscarriage and was in pain. The Emergency Room doctors gave me pain and nausea/ vomiting prescriptions. I went to my normal Washington, DC CVS pharmacy and they did not have the medicine available in their store. I then went to a few other DC CVS pharmacies and they did not have the medicine in their stores either. I went with a friend to one in Virginia and the pharmacy employees took a look at me and refused to give me any services. I provided ID, insurance card and ER prescriptions and they (meaning Payl and Kim Lulu) said that they noticed that there was a sticker on the back of the prescription and said I tried to fill the proscription already and I said yes but the other pharmacies didn't have the medicine. I asked did they have the medicine? They both said yes and said they could not serve me. I asked for the manager and one of the ladies said she was the manager. I asked why they were not willing to help me and I tried to explain my miscarriage (bleeding) and pain issues I was currently having and they didn't care and said I had already tried to fill the prescription's. I said yes I did but the other pharmacies didn't have the medicine. I asked the ladies to please look my name up in their system to see that I am a regular CVS pharmacy customer and could they please help me. They both said NO. While I'm an emotional wreck already and in pain the ladies didn't even look my name up and refused my services. I started crying and said this is crazy, I have provided the information that was asked. I feel as though because I'm not white or their race they refused to help me. It was clear that it was a race issue because all of those working in there at that time appeared to all be foreign and unwilling to help by any means. Till this day I am still traumatized of the miscarriage of my first child and for someone to refuse my services has me emotional, with feeling racially profiled for no reason. These two ladies should be retrained with customer service and professionalism. Although they should seriously be fired and not work in a pharmacy setting. With the amount of blood I was passing at the time the situation could have gone even worse. The address to this store #1399 is 3053 Nutley Street Fairfax, Virginia 22031. Phone number to store [protected].

At CVS in gaffney SC manilla a technician is so rude it's unbelievable. They can't keep up with orders and I've been out of life altering meds for a month still waiting because now it's out of stock. Please do something. People like myself could die due to the ill manner of these employees. Not to mention I do have kids that need me. I feel that they do not care as much as they are supposed to. But if it was them it would be different wouldn't it. Or if it was me working there I'd be fired.

CVS is supposed to "manage" prescriptions for Blue Cross Blue Shield. Now I receive letters telling me to either use their 90 prescription service or pay for my prescriptions out of my own pocket. What is this except strong arm thievery?
Years ago I tried the 90 day prescription service. Their pharmacist simply said it is not a 90 prescription, then filled it and charged me more than twice what my local pharmacy did. When I called an extremely rude woman simply stated that if their pharmacist said it is not a 90 day prescription then it is not. My local pharmacy accepted the exact same prescription and filled it every month. CVS never bothered to call me first to point out that they don't see it as a 90 day prescription. Bad customer service by a bunch of thieves and lackeys to Big Medical

From Store 913 Bridgewater Mass. My son was bedridden sick, to the point he could not move after leaving the doctor. He is in a different state than me and had lost all type of payment. I called and tried to tell the tech and RPH but they said I could not pay for anything over the phone for my son, "company policy".. Little did they know I worked for CVS for 16 years and that is a lie it is the pharmacist discretion they were rude and unprofessional NEVER go there they will let you die!

I called three times today ( 2/20/17 ) to get a RX transferred from my previous pharmacy. no one would call me back even though i left my phone number all three times. I needed an albuterol inhaler for my asthma and allergies that flare up often. first call was placed at 9am when (Walgreens) old pharmacy was open to complete the RX transfer. finally at 8pm, i called yet again only to be told it was ready at 5pm and no one called me sooner. On arrival i waited over 20 minutes ( no line) to be told it was $54.00. My insurance covers all generic brands with a co-pay of $5. The woman insisted it was the generic and she didn't know what the problem was. She pretended to check only to tell me i had to call the insurance myself. (which is her job) I also know the ProAir inhaler was not generic. It was still name brand ProAir... which she lied to my face because i could see the bag. She didn't feel like filling the proper generic med or looking up the generic one they carry and felt find charging me $54.00. I called before submitting a complaint to speak with the pharmacist directly, and he also told me he didn't have time to fix "my problem" and that he had other customers to attend to. What a horrible experience. I need my insurance to reflect that i did not pick up the meds, and the pharmacy to hopefully not neglect a more serious matter.