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1.4 3352 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3352

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Newest CVS reviews & complaints

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2:34 pm EDT
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CVS repeated mistakes on presctiptions

For the second time, CVS has shorted me on a Focalin prescription. Both times they acknowledged their mistake and apologized, but this is unacceptable. Focalin is a controlled substance and they demonstrate a lack of attention and capability- I'm sure this will happen again.

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Frank F.
, US
Jul 11, 2011 8:44 pm EDT
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Today 7/11/11 I too was ripped off at the Broad Street Bloomfield NJ store. A refill for 90 pills that cost me 1.50 each and cost my insurance Company $1.16 each. for a total cost of $2.66 each. The prescription called for 90 pills - the bottle was short 56 pills for a loss to me of $84.00 and to the Insurance Co. $64.96. The reason I bothered to count the pills: the refill seemed to come up too soon. To me, it seemed that the Pharmacist might be pocketing the pills to be sold away from the store.
I am pursuing this with CVS corporate and possibally with NJ.

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jasrx316
Forest, US
Sep 14, 2010 9:56 pm EDT
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I would tend to agree that more care should have been made in counting out your prescription. It should have been double counted.

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6:45 pm EDT
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CVS Intentional lying by pharmacist

The pharmacist at store #2572 took my prescriptions, and asked if I was waiting. I said yes, and was told it would be about an hour (it was 5:30 pm currently). I sat down in the chairs provided for waiting, and next thing I know, the techs are closing the gating that blocks off the pharmacy counter from the rest of the store (it is now 6 pm). When I got up and asked as to the status of my prescription, they said "sorry, but the pharmacy closes at 6 today" and that it was now too late for them to give me the prescription. The store manager called another, 24-hour, store for me, but since the original store had already filled the prescription, they couldn't help me. This is ridiculous. I was sitting less than 10 feet from the counter for the entire time; on top of that, the staff gave patently false information to me when I dropped off the prescription.

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james henry
westport, US
Mar 28, 2012 11:42 am EDT

This one is really doubtful.

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9:18 pm EDT
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CVS harassing phone calls

So far today I have received two phone calls that my prescriptions need to be refilled> they will just keep calling until I call a special 800 number< wait for the stup{id computer, push a bunch of buttons. I am so sick of this company. When your pill bottle is empty... What idiot cannot see that. I did not ask them to call me. They make me sick. Every time I enter that store they act like I am a thief. They are overpriced. I despise cvs. How dare they put me on a robotic call service, without my permission. I have just spent 15 minute re-listening to their robots, writting down numbers, etc... Wasting my time... Hate them!

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MrMega
Pburg, US
Oct 12, 2013 11:09 am EDT
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Agree with OP. CVS has called THREE times while I was on phone trying to see if my elderly mother felt like going to the store or if she needed me to go for her, or if she was just going to wait until tomorrow. Yes, I am well aware I have a prescription that is ready for pickup, I do NOT need to be harassed to hell and back 3 to 5 minutes apart with repeated calls.
Tried to call them back to finally get number completely removed and waited just over 12 minutes with no answer: "Assisting other customers.." BS And Nan needs to get a life and stop being so stupid and insignificant, trolling boards and complaining about nothing .

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Nan871
, US
Sep 25, 2010 9:51 pm EDT

stealth pilot your awesome HAHAHAH YA QUIT ACTING LIKE A THIEF

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Nan871
, US
Sep 25, 2010 9:50 pm EDT

do you know how many idiots DON'T SEE THEIR PILL BOTTLES EMPTY THEN ### BECAUSE ITS NOT READY... CALL THE NUMBER TO STOP THE CALLS AND GET OVER IT.. IF THAT IS THE ONLY THING YOU TRULY HAVE TO COMPLAIN ABOUT THEN YOU REALLY NEED TO ASSESS YOUR LIFE..THERE IS LITTLE CHILDREN BATTLING DEADLY DISEASES AND THEY AREN'T COMPLAINING THAT THEY ARE IN CONSTANT PAIN AND SUFFERING... THINK ABOUT THAT NEXT TIME YOU WANT TO COMPLAIN ABOUT SOMETHING SO STUPID AND INSIGNIFICANT

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9:53 pm EDT
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CVS employee disrespect

CVS/Pharmacy cares way to much about their fiscal year reports to the Wall Street Journal then anything else. They will cut hours and completely disrespect their employees. Most of the time there is one Manager/Shift Manager and a cashier/clerk on duty in the front store and a pharmacist with one technician in the pharmacy. Not only does this mean they we work three or four people worth of work, but store ratings also go down. Customers are tired of waiting to be assisted, rung up, etc. And when these ratings go down, middle management blames line management and everyone under them. Complete disrespect. Every employee is entitled to a 30 minute break if they are working 6+ hours where I work. Employees are not even allowed to leave the store for their break simply because there is only one other person working the front (manager/shift manager). Sometimes employees cannot even take breaks because of the amount of work presented, yet CVS will still cut the 30 minutes out of your pay check. Also, the payroll system has messed up so many paychecks. I encourage everyone to count their hours beforehand and double check them on your checks because employees have been ripped off so many times. And when we tell middle management all this, they simply say "That's not an excuse"... that should be CVS's new slogan!

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Gemstone Jones
Laramie, US
Dec 30, 2012 6:31 pm EST

so find another job

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takenadvantageoftomanytimes
cransto, US
Dec 30, 2012 6:23 pm EST

A company makes 1.7 Billion CEO gets 33% pay raise but can't give employees a raise. They also just changed the payscale to screw more employees. Bet all the managers and DM's don't lose their bonus.

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lynx5526
lindenhurst, US
Jul 08, 2011 3:19 pm EDT
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my paycheck doesn't! try to maintain your family for $250!

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lynx5526
lindenhurst, US
Jul 08, 2011 2:56 pm EDT
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we work like slaves! i go to bed with headache and i get up with headache. we don't have respect from our employer and from the customers as well.

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deedle11
Dahlonega, US
Feb 28, 2011 12:40 am EST
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Call a Lawyer... They give free consultations over the phone, and see if he/she can help you...I know i have a conflict with CVS going on right now, and i am calling a Lawyer...

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Upsetandletdown
Morgan Hill, US
Dec 29, 2010 3:17 am EST

No labor board or executive give a ###. Thats the problem. CVS puts managers who are so good at putting ### onto someone else, in charge, and that alone is fuel for their fire. Working for CVS for me quickly turned from a proudful moment to a degrading and embarrassing one...the whole time with the MANAGER smiling in my face and praising me for everything! Even the day I was falsely accused of crap, she smiled as she cashed my last check and denied me any reason why, and with high moral and work ethics and with 5 kids, I am UPSET...and all I see is her smiling no good, lieing face in my head?!

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8:51 am EDT
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CVS prescription receipts

I have two things I have often wondered about that aggravate me to no end. First, why do the pharmacists have to put so many darn staples in my receipt attached to the bag? It is totally unnecessary to put that many on the bag to hold it together. Are they all just staple happy? Second, why in the world does the print have to be so small? Make the print larger and the advertising of the pharmacy smaller in the blue boxes. Come on - we all know we are getting the prescription from CVS and we all throw the bags away anyway. As I'm sure many people do, I need to submit a claim for my prescriptions and the Authorization number is small enough that I have to use a magnifying glass to read it. And sometimes there is a staple right through the number so when you take it out you can't read several of the numbers. Common sense is obviously a lost art.

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Dotnik
, US
Sep 04, 2010 10:50 pm EDT

Do you have any idea how many scripts the pharmacy fills a day? They don't have time to staple your prescription perfectly.

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1:47 pm EDT

CVS beware

On 17 Aug 2010 I had a perscription to pick up at drive thru. I called and asked if they could put three packets of Glueshot with order so it could be picked up at the same time. I can not walk to the back of the store as neither can my wife. I was informed by the pharmacy theycould not do thie as they were to busy. They have done this for us before. The pharmacy only does not consider the customers needs. As soon as I can get things arranged I'm changeing to WalGreens. Can you solve this problem, If not you will lose a customer.

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Dotnik
, US
Sep 02, 2010 3:21 pm EDT

This is not a fair reason to complain or change pharmacies. If you're unable to enter the store to purchase your items, it is up to you to find a friend or family member to help you out. Pharmacies are understaffed and busy, and not there to shop for you.

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5:28 pm EDT
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CVS lack of professionalism

I went to CVS on 4890 Barksdale Blvd B.C, La store #5396 & I am very upset. I went to get my meds because I am deploying through my military affiliated job & i needed all of my refills. They told me that i had to get my meds set up through my doc. Why couldnt they call the number to my doc on file put in a authorization & have it faxed saying its ok and did it? When I went to pay for my meds one of them came out to $79 & I asked why. They told me that my discount card had expired. Why couldnt they call the 1800 number on the back and get an override? I waited 45 mins when they could have told me this up front. I told them to hold it for me. I went to the website made a printout of a new discount card. I took it back up their & they gave it to me for discount price. I had to wait another 30 mins. I paid & asked for my paper back w/ the discount card on it & the lady smirked & pulled it out of the trash & said they didnt tell me you needed it back. I've never been treated so rudely. First off it wasnt hers to throw away. Anything given to them should be given back. The lady saw I was upset the first time I went their and she didnt explain to me why she couldnt give me my meds she just gave me attiude and then to have her throw my stuff away. So when I go back to get my third refill I am suppose to pay full price because she threw away my paperwork? The people back their have no sense of professionalism or respect at all and If they werent the only pharmacy in my insurance network I would take my money and service elsewhere.

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kwood4444
Slidell, US
Nov 08, 2014 4:45 pm EST

Nice comment...FAIL. And who may you be with all your ! and ?. Total weirdo! It IS their job! Helloooo, to fill, help to fill, and do whatever possible to help their patients/customers. Get a life, a better job than a pharmacy CLERK and maybe you wouldn't be so angry and defend their lack of professionalism...actually lack of everything.

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Hummanahumannahummana
Brewster, US
Jun 27, 2013 10:07 pm EDT

While I agree that the tech may have been rude, I suspect that your own behavior may have something to do with it. Why is it the pharmacy responsibility to call YOUR doctor for refills on YOUR medication. Why is it their responsibility to call the discount card company for you? Who the hell do you think you are? They are your private secretaries? Then right behind you comes the next entitled jerk wondering why THEIR prescription isn't filled yet!? "oh, sorry massa, Mr Bigpants needed concierge service? We failed to check his travel itinerary and anticipate his everyneed !". I don't work for CVS. But I deal with jerks like you daily. FAIL.

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2:54 pm EDT
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CVS pharmacist misconduct

On Aug 22, 2010 at 10:45 pm, I went to CVS store 4737 and asked for Plan B One Step which the pharmacist (Mekie Gebreyessys) refused to dispense because she wanted to see my female partner ID who was not with me due to religious reasons which I duly explained to her.

I offered to show her my ID and reminded her politely FDA allows sale of this pill to both male and females over 18 but she refused to listen and said "Go get the drug from FDA then.."

She was the most rude, unprofessional, UNINFORMED pharmacist I ever encountered. She refused to call Plan B One step helpline (which you can also call to verify that the drug can be dispensed to male or female over [protected])

I not only need a written and verbal apology from her but I want CVS to take disciplinary action against her. If CVS fails to provide appropriate apology and the result of the disciplinary action against her in 5 business days, I will file a lawsuit.

This incident did not only cause emotional distress but also an unwanted pregnancy!

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oaky126
Miami Beach, US
Jan 14, 2011 7:00 pm EST

Maybe the pharmacist was rude, lets give you that, but the pharmacist also has discretionary authority. Would it be ok with you for an adult male to come in and buy plan b for the 12 year old girl he just raped? Its unfair to blame the pharmacist for your religious beliefs.

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lavabala
Garner, US
Dec 08, 2010 12:06 pm EST

Although it was wrong on CVS's part not to sell you the Plan B, it was not their fault of an unwanted pregnancy. You had other options you could have taken. You could have went to another pharmacy, you could have used protection or you could have refrained from having sex altogether. Unles of course your girlfriends RELIGIOUS beliefs allow her to have unmarried sex, then you can blame the church!

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dt45
, US
Aug 23, 2010 3:11 pm EDT

I agree, such attitude should not be taken lightly. CVS should take disciplinary action against the employee.

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12:44 pm EDT
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CVS pharmacist stella an

I go into the pharmacy on Aug. 17 with a prescription before flying out of town on vacation. I am told my insurance won't pay until the next week, Aug.25. I ask if I can pay cash since I am going to be away for two weeks I do not want to run out. The person assisting me said let me ask the pharmacist, Stella. Stella looked at the prescription and said, "No, he has to wait until next week." I said okay and left the store.

On Aug. 18 I go to my doctor to explain. He tells me this is unheard of. He said go visit another pharmacy. I call two other local pharmacists and they both tell me to come in and they can do it for me. One tells me he can even call my insurance to get approval for them to pay a week earlier.

I call CVS and I speak to another pharmacist since Stella was out. He tells me, "She probably just made a mistake." He said to come in and he can fill it for me.

I call corporate office to complain. They explain Matesh is in charge and he'll call me. I get this strange call on behalf of Matesh. The young female explains she spoke to Stella and Stella did not recall. Stella also said it was just a misunderstanding.

I call Stella myself and she tells me why did you say ok and leave the store. You should have asked to speak to me. I said I saw you tell him NO. She said because it is against the law to give you the medicine a week early. I explain that every pharmacist in the state would have given this to me. I explain she could have just looked up my record in the system.

As a customer of CVS I am in shock my own pharmacist would not give me the prescription I need but other pharmacists who do not know me will give me the prescription.

I am amazed Matesh her supervisor does not have the decency to call me after corporate tells me he'll call me. I am amazed Matesh and Stella were co-workers together. Maybe this is why she thinks she won't have any accountability.

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Update by sendnymail
Sep 10, 2010 3:22 pm EDT

Dotnik: The prescription was for Adderol and it can be filled early even if paying for cash. I went back the next day and another pharmacist filled it for me.

Stealth: The pharmacist is just a liar. When I called her she did remember the situation. She said if it was important to me then I should have asked to speak to her. I did not realize I can negotiate with her. I thought once she said no the prescription can be filled then the answer is no.

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L Backos
Fayette city, US
Mar 09, 2011 10:42 pm EST

Another thing you could do if this happens again, and you need it refilled a week or so early and are going out of town and the pharmacist will not fill it..if you are in the CVS system and will be vacationing near a cvs pharmacy you can have it filled at the store near where you will be vacationing Just an option.

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Murmura
Fletcher, US
Jan 23, 2011 8:34 pm EST

I guess New Jersey must have different laws than the state in which I work. In my state, Stella would be right. Adderall is a schedule 2 and my pharmacy would not fill it early at the patient's request.
Stella responded the way most pharmacists do when they are asked to fill a schedule 2 drug early because of a vacation- she said no. If you were a pharmacist, you would know that prescription drug abusers use two main excuses to try to get an early fill on a schedule 2- 1. "I'm going to be out of town for a couple of weeks" 2. "They were lost/stolen/ destroyed". It is sometimes hard to tell when someone is legitimately in need and when they are just using too much and making up an excuse to get more. It seems as if she thought that your not balking at her refusal was confirmation that you did not feel that your need for an early fill was legitimate. This is probably why she said you should have asked to talk to her. I don't think that she meant anything personal by her refusal. I think that she is just used to someone really in need of early fills putting up more of a fuss when they are told no.

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Dotnik
, US
Sep 02, 2010 3:25 pm EDT

What was the script for? Certain medications cannot be refilled early, even if you are paying cash.

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5:18 pm EDT
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CVS sale item not in stock

This past Sunday, there was a 3.5 inch digital TV advertised for sale in the CVS circular. That afternoon, I went to my nearby CVS store and was told they did NOT have that item in stock, and most likely would NOT receive the item advertised.

The following day, Monday, I went two miles to a newer and larger CVS store and inquired about the same TV set. Again, I was told that it was NOT in stock, but should be in stock by today, Wednesday. Today, I returned to that store, and was again told the 3.5 inch digital TV was NOT in stock and there was NO indication that the store would ever receive one in during the sale period.

This was very frustrating for me. Especially with the storm season here in full swing. I have had and purchased small TVs before from CVS and I don't understand why something was advertised when there apparently were NO plans to have that item available, at least at the two stores closest to me. To me, this is false advertising and is very misleading, or what is called a bait and switch, because a larger unit costing about $30 more was IN STOCK, while the other one was NOT in stock.

I would appreciate it if you would at least be truthful in your ads from now on and make sure an item will be available if it is featured in your weekly circular. Otherwise, I may switch my loyalty from CVS to Walgreens, something I don't want to do, but I will if that is what it takes to get your company to be more honest and truthful in its advertising.

I sincerely doubt that sending this message or filing this complaint will do any good, as it hasn't in the past.

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5:14 pm EDT
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CVS defective pkg/product

Cvs pharmacy in my area is okay. It's the product listed above that i'm complaining about.

I have arthritis in my hands and it is very difficult to use the product. The cvs non-drowsy allergy relief tablets are packaged — each pill — 12 in a bubble sheet with a paper backing on top of the foil backing. After one struggles with the paper backing to get down to the foil, one pushes the pill through the foil backing, only to have the pill split and crumble. This is very difficult for the customer. I know there are jerks out there who use these types of meds to make illicit drugs, but please, give law-abiding citizens a break! Please give us back packaging that we can get into without so much pain and frustration!

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Update by Misnomered
Aug 12, 2010 2:34 pm EDT

In Reference to Aszure's comment: "The packaging isn't to prevent drug users, it's to prevent children from getting into it. Try buying in the bottle rather than the package. Problem solved."

My reply: the problem is not solved if one cannot afford the bottle size. Surely the drug company who manufactures this can spare a bit of loose change from their millions in profit to put their medications in better pkg that fiscally challenged folks can use. Either that or make the bottle size less expensive...BTW, for those of you who, like me have arthritis, try taking a pair of scissors and trimming just shy of the tablets if you can see well enough.

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CVS prescription not ready

My doctor's office called in a script for me yesterday at 12 noon. I went to pick it up @5:00pm and the girl told me it would be ready in 10-15mins. I told her I would come back, had some grocery shopping to do. I came back 1hr later and she told me that is wasn't ready yet the pharacist was working on it and it would be a few minutes. I told her what happened to 10-15 mins an hour ago and no response. This is the second time that this has happened to me and I am not happy about this problem. Also I have called the system to tell them not to call and remind me about prescriptions that are ready for refill and I still get this annoying phone calls.

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crymeariverman
Kankakee, US
Aug 28, 2012 8:51 pm EDT

automated phone calls are put in by the corporate office, not store staff.

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2:17 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

CVS - sucks let me count the ways

OMG! CVS Sucks so bad that I am a 38 year old mother of two who just used OMG. You would think I would have learned my lesson after the last three unbelievable experiences that I have had there. Unfortunately I felt obligated to try yet another CVS to spend the $50.00 gift card that I received two horrible experiences ago. I did not get to use it the last...

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CVS thieving cashiers

August 6, 2010 at 8:27 pm a cashier # 94, Her name begins with an S, a middle age woman by appearance and accent and limited English to be from India, grabbed my Master Card. I had just slid it through, it wasn’t read due to the scratch on the magnetic card. She grabbed it form my hand and said "I do it. " I asked her to enter the numbers due to the scratch on the magnetic card and she just kept swiping it and yelling "It no take. It no good." She swiped it, again and again. It took at one point as it showed on the reader that I had swiped it through originally and I asked the other cashier ( a man who appeared to be in his twenty’s and also from India) if there was a manger. You only have to charge it once. This was crazy. He said there was no manger and he yelled at me and said she didn't need to take my crap. My crap was me trying to get my credit card back and get my receipt and get the bag of items I just bought that the cashier who had not paid for them, I paid for them, stole from me. I told him this was theft and I'd call the police. At the mention of police and only at the mention of the police the cashier gave me my MC back and my receipt but not the bag. She laid it on the counter near her. I grabbed the bag and the other cashier actually grabbed it from me- this is no different than a purse snatching. I grabbed it back and left the store with my items I’d paid for. I know of no store other then CVS that allows cashiers to steel from customers. It is absurd and I'm sure anyone reading this agrees both employees need to be immediately terminated. The idea that CVS is hiring criminals to work as cashiers and openly allowing them to steal from customers is terifying.

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deedle11
Dahlonega, US
Feb 28, 2011 1:21 am EST
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Freedom of speech...

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Nan871
, US
Sep 25, 2010 9:45 pm EDT

ALL of you are idiots... and yes lady, CVS ONLY hires thieves? WOW are you on crack? All of you are disgusting ignorant excuses for human beings ... guess what ALL OF YOUR ANCESTORS WERE FROM SOME FOREIGN COUNTRY the only way they aren't is if your family were ALL NATIVE AMERICANS and then that would make you oh how did you above me put it... bloody indians? what are you hispanics black polish italian ? WHAT THE HELL IS WRONG WITH THE WORLD ... PURE STUPIDITY AND IGNORANCE oh and PS yall folks better watch yourself cuz them scary indians they hire at cvs might steal from you and your kin... are we hillbillys? cuz thats how stupid you all sound HAHAHA go read a book or the newspaper educate yourselves PLEASE for the sake of the rest of us who have to deal with people like you

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Rippedagain
Sydney, AU
Sep 24, 2010 11:18 pm EDT

Oh geez...they no understand ...bloody Indians they are everywhere...if we are not careful they will take over the world...smelly Indians!

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Jerry9291
, US
Sep 24, 2010 11:12 pm EDT

LMAO!
jdc87... TOO Funny!
Sad part is, the ### probably won't even understand your sarcasm

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jdc87
Dallas, US
Aug 07, 2010 4:22 pm EDT

OMG! First, why in the HELL are there people from India working at a CVS? It must be like a franchised one or something because I've never seen this and that is crazy. I would have still called the police on that one!

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3:01 pm EDT
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CVS weevils/bugs

CVS on State St. Watch out for the food there...it's old...Bought a bag of cheese puffs/CVS brand...and they had weevils...which are little "potato bugs' that grow on food, that is old. The expiration date for for 11/10, and the puffs were stale. I decided to keep eating them, thinking "oh well, they are stale, not a big deal...until I started seeing the bugs in there. I returned the bag and was just given my money back. I did not proceed any further, but I feel I should have been offered a gift certificate or at least a free bag of chips...on second thought, scratch that. I will not buy any food from them again, also...The lines are always long, management needs to get a grasp, or CVS needs to hire another one. I can't stand that store now.

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CVS customer loyalty

I live in Fox Point, WI, a small suburban community, just north of Milwaukee, WI. I use the CVS pharmacy and drug store exclusively for all prescriptions and miscellaneous drug store purchases -ie, cat food, milk, paper towels, TP, etc. As a family, we spend literally thousands of dollars per year, including prescriptions at our local
CVS. We look at our CVS as our "Store". We have great relationships with the employees, and until today, we have been pleased with the service and the attitude of the employees and management. HOWEVER... over the weekend, we lost a beloved cat, and in an attempt to find her, among other things, we printed up fliers with pictures and info on our missing baby and went around to the neighborhood stores to post the info. I went to 10 local businesses, including WALGREENS AND CVS, and was only denied posting the flier at CVS! I am SOOOOO MAD! Are you kidding me?! I spend big bucks at a local business, literally, and they won't let me post a flier?! What does it say about a company that ingratiates itself as "your friendly local drug store", overcharges you, and then won't let you put up a flier asking for help in finding a beloved pet - this is a small community with many people concentrated in a relatively limited area - "local business and local good will" is literally their life-blood - even Walgreens let me put up a flier - ! I was told that it was "company policy" to disallow such postings - well guess what- it will be MY POLICY to immediately remove all business from my "local" CVS! What BS! Bye-bye CVS, I'm going to Walgreens!

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KixStar
Your mom, US
Aug 04, 2010 7:21 pm EDT

Wow. I'm not gonna repeat everything everyone else already said, so I'll just say this: Get over yourself.

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EXAM
Boston, US
Aug 04, 2010 4:11 pm EDT

This is really simple to explain. CVS doesn't allow ANY postings of ANY type on their premises. If they allow them, the law states that the unions also have a right to post their material. CVS is scared to death of unions, and in stores/areas where they don't already exist, CVS threatens employees with their jobs if they allow any type of postings. They can't even post anything in the employee break/restrooms or sell their kid's Girl Scout cookies at work, because that would also entitle the unions to "sell/post" THEIR products/services.

Management and employees are literally beat over the head with this! They didn't allow you to post because they were trying to protect their jobs. Big Brother will surely axe them if they find anything of the sort in any of their stores.

I hope you find your cat. I have 4 of them myself. But please don't beat up on the store or its employees. They're just trying to earn a paycheck that they know won't be there anymore if they allow you to post.

Been there.

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R
12:36 pm EDT
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CVS employee

There is a Employee at this certain store whom never smiles, always seems annoyed to have to wait on you and, I have no idea why I hand him my CVS card or Coupons that I have earned from shopping because he never discounts them or swipes my card. I go there once a month for my Mother's medication and I dread it. I am trying to convince her loving soul to change stores. I ask other people thinking it could just be me but hands down, there is a problem with this person. I would love to be reimbersed for all the coupons, cash back rewards that were not credited to me that I didn't realize until i was home and looked at my receipt.

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9:15 pm EDT
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CVS mistreatment by pharmist

My name is dawn neilan and on july 30th at around 6:30p I went to drop off a prescription to be filled. I asked to speak to the pharmicist, erika stetz, to ask about my medication and what happened to it as there was a terrible mix up on july 7th. It seems that my medication clonazepam was filled on the 7th by another pharmisist, and the next day and the day after I was told by ms. Stetz that no it was not filled due to the fact it is a controlled substance and it needs to be called in by the doctor. I went without the medication, clonazepam, for several days because I was told it was not filled. I finally picked up the medication and the date on the bottle was the 7th. So, it was there for several days and I went without it I could of had a seizure, the withdrawl was tough. My point is that I asked ms. Stetz if it was filled and she said no. I approached her with a firm but yet professional attitude and asked her how did this happen, was it in the bins? She became most unprofessional and raised her voice at me telling me she takes her job seriously and I am wrong and I have a bad attitude and I get along with everyone. I stood there very upset, I am a diabetic, with some emotional problems and here is a professional who kept berating me in public I was so ashamed. I signed the log book after receiving my mom's script, I bid her goodby and she snared an evil snare at me. Of course this is my own observation, then she kept on verbally berating me as I was walking down the vitamin aisle, mind you the public still standing at the pharmacy, she would not let it go. I feel she created a hostile working environment and she made me quite ill. She made me feel so upset and I know some of the pharmacy staff, they looked very uncomfortable. I will not return there again

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Dotnik
, US
Sep 02, 2010 3:30 pm EDT

Because of its classification as a controlled substance, Ms. Stetz was not legally able to sell your script to you. It sounds like the label was printed on the 7th but she did not hear back from the doctor that day. It is your responsibility, not the pharmacists, to make sure that the doctor calls in the prior authorization.

It seems to me like you're a little too dependent on this drug and it's effecting your ability to type without the caps lock button on.

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iui
, KH
Jul 30, 2010 9:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear customers, thank you for your support of our company.
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8:12 pm EDT
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CVS poor customer service

I am complaining this CVS store because I could not get my medicine after I submitted my prescriptions three days. I submitted my prescriptions to CVS on Sunday (JUL 25) and was told to pick it up tomorrow afternoon because they needed to get more information from the doctor. I went back on Monday evening but I still could not get it. I was told their computer was done, and let me go to back home and wait for their call after the computer was fixed. I were waiting until Tuesday evening (24 hours after) no one call me back, and then I called them and asked if the compute was fixed? Answer is 'Yes'. I complained why nobody calls me back? I said can I talk to manager? Thinking letting manager know how hard to get the medicine from this store! The manager picked up phone (she told me her name is Van). She even did not say 'Sorry' after I describe what’s happened. I found she was the same person who let me wait CVS call one day before ... The manager in this store even had this kind service, how do I expect other person doing in this store?

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LAS0000
, US
Oct 12, 2018 5:40 am EDT

Incompetent, dismissive pharmacists

I called this CVS head of time and was informed that I needed no appointment for a flu shot. When I arrived the pharmacist told me to come back in 30 minutes, not for a flu shot, but to register for the flu shot. I was confused. When I asked about the no appointment for the shots messages, she rolled her eyes and said, "yeah, yeah. ok. Give me your insurance card."

She was clearly annoyed about having to wait on me. She spent the next 25 minutes typing away dramatically on her computer, looking at my card, then back at her screen, blowing out her cheeks, huffing and puffing exasperate as I stood there quietly.

When she finally looked up and addressed me, she told me that my insurance had a problem. They did not have me registered. "No flu shot". She pushed my card back to me in a contemptuous manner, turned, and started typing away at her computer again.

I was shocked. I immediately called my insurance while still standing there. Mid-sentence with my insurance the pharmacist suddenly discovered... my insurance actually DID have me registered.

She had been typing the wrong name into her computer over and over. She abruptly told me this in a way that made it sound like this was the insurances fault, and she was really being put out by having to wait on me. Then she ordered me to leave and come back in another 30 minutes.

I was shocked at how surly and unprofessional she behaved, in plain view of her boss, who made no effort to diffuse the situation, but behaved as if this behavior was business as usual.

A gentleman waiting for a prescription quietly watched this entire exchange. Afterward, he raised his concerns to the lead pharmacist who was dismissive and apathetic to him. He approached me and explained how he had the same issues in the past with these same pharmacists on more than one occasion.

If any of us performed our jobs this way, we would be fired. How these incompetent, crude pharmacists are still employed at CVS is mindboggling.

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11:45 am EDT
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CVS incompetent and careless

I was told twice (Once by phone and then when I got there and gave my card) that they accepted my insurance. I had two prescriptions, one needed to be ordered (Which is surprising as this is a common med and the area dictates it would be popular). It would take 5 days... Ok... And the second script would be ready later that afternoon. Tech took all my information including phone number. Went to pick up one order the next day, they couldn't find it. After about 15 minutes they called the pharmacist at home (I heard his voice on the phone), he told them every place to look for the script and give it back. It was finally found on a counter with other paperwork. The reason they wouldn't fill it? Because even though I was told twice... The info given to me was incorrect, they do not accept my insurance.
No phone call to let me know they couldn't fill it, no offer to fill it and have me pay the full amount, no apologies for misplacing the first script, no apologies for the inconvenience, nothing. Needless to say i'm happy they don't accept my insurance because with what i've experienced, i'd be too afraid to take anything they fill as it may be the wrong medication.

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Update by Driscoll, K
Jul 31, 2010 6:42 pm EDT

Watch me roll my eyes at your Hitler comment.
>>>>No can do being that I can’t see you 8-|
But I will grant you that using the "Hitler" comment in any context is counterproductive. Perhaps you shouldn't have lobbed it to begin with. Although by your incessant babbling it's more applicable to you.>I have Ankylosing Spondylitis, hence the need for opioids. Continue to hurl as many insults as you want, it shows your antagonistic personality. Your need to get the last word doesn't mean you're right it just means you have an inflated ego and don't know when to stop even when you look like an idiot. You're blinded by your own perspective and lack the ability to understand anyone else's POV when you disagree with it.>Quick Chek Pharmacy

Update by Driscoll, K
Jul 31, 2010 8:56 am EDT

Driscoll, every retailer on the planet has negative reviews,
>>>> Not so>Multitude of Business' that don't care about dissatisfied customers end up closing their doors due to lost profits.>Ummm, I didn't. >That's called freedom of speech. You seem to have an affinity for attacking people for speaking their mind. Regardless of whether you like what they have to say, it's not for you to disparage them from saying it. Talk about a Hitler complex. That mustach is fitting you quite well.> There's that fly again now buzzing around the backroom of every retailer getting all the inside info. You sure are busy. How do you find the time? >That is subjective. And that is your prerogative. This is a nation of free citizens, STEALTH (used with a grain of salt here). Freedom to choose what they want. If you choose to shop at C V S that's your choice. They certainly need all the satisfied customers they can get. As a matter of fact... I encourage you to become a regular, LOL.>I've been a Retail Manager of a $7 million a year big box for over 11 years. I know how we and customers alike operate. Don't pretend that you do. I don't take complaints likely, no retailer does. But it's not for you to try and intimidate anyone from voicing their views. Heil Hitler!

Update by Driscoll, K
Jul 30, 2010 9:47 am EDT

I've been highjacked. Really, what does any of this have to do with my OP. Yes it's all about me, afterall I posted this complaint.

Interesting side note Stealth. I was reading an article on Comcast.net (should have C&P'ed it because I can't find it now) about the top Drug store chains in the country rated by consumers and C V S had almost equal amounts of satisfied customers to dissatisfied customers so they must be doing something right but it's alarming that they don't appear to be concerned about negative feedback so IMO, that's something they need to be working on. Because of my horrible experience there I will never become a costumer in the future.

BTW, Target was rated as the best (or one of, I don't remember) and I have to agree.

Update by Driscoll, K
Jul 28, 2010 2:04 am EDT

Easy now. Don't blow a vessel. BTW, it wasn't a claim and exactly why do you continue to insist that my prescription was denied? Did Jesus whisper that into your ear?

First jab was by you STEALTH in the last sentence of your first obnoxious reply. and it looks like I shot you down.

No, aside from misplacing the first script, not placing the order for a second script, telling me they accepted my insurance twice and not apologizing for all the wrong info, Target filled my scripts the next morning. So, not surprisingly, you're wrong.

What happened Kameraden? I have to say, I'm glad you finally realized you aren't a worthy opponent and it's fun to see you not liking the tables turned on you. Karma is a ### isn't it?

Take a drive over to CVS for some Valium, LOL! You never know though you may end up with an 18 hour hard on instead. Little blue pills ya know? But mistakes happen.

Think before you use those fingers to post an opinion no one cares about under the pretense of being spiritual and acting as if you were a fly on the CVS wall buzzing around and getting all the facts. You know nothing and jumped to conclusions about what transpired.

And yet again the only one you called out was yourself, for being foolish, inconsequential and embarrassing.

Update by Driscoll, K
Jul 28, 2010 12:02 am EDT

Oh look...now you've appointed yourself the administrator of expression. Talk about perfection...ego much? I'm not concerned with your opinion regarding my "tone" nor your religious preferences. LOL. Get over yourself.

The only point you continue to make is that you are a boor with a thesaurus who enjoys trying to goad people with senseless statements and insults .

But to get back to my OP...You are absolutely ridiculous in your analogy that it's acceptable for CVS TECHNICIANS to be irresponsible because everyone makes mistakes. Not very Jesus like of you to imply that a human life is expendable.

As I stated before and as you continue to ignore, peoples lives depend on accuracy in a pharmacy. Perhaps a multimillion dollar lawsuit due to negligence would work to insure consumer safety

Please, if you wish to continue with your drivel, go back and read the OP and the COMPLETE sequence of events and try to use a different defense because quite frankly you really aren't making a case other than you need to get a life and perhaps a reading comprehension class.

Update by Driscoll, K
Jul 27, 2010 5:42 am EDT

Well, that depends... The point you made "Stealth" is that you simply are not good at debating issues.

If the only way you think you have triumphed is through a failed attempt at insulting then you shouldn't add you .[protected] because you simply are incapable of having an intelligent discussion of the issues. It is quite embarrassing actually.

Update by Driscoll, K
Jul 24, 2010 12:56 pm EDT

THIS COULD HAVE BEEN A DECENT CONVERSATION HAD YOU NOT ADDED WHAT YOU THINK TO BE A SMART ### REMARK AT THE END. NOTHING ELSE TO DO 'STEALTH' BUT SPEND YOUR DAYS TROLLING THIS COMPLAINT BOARD LOOKING FOR A FIGHT? SO, LET'S GET ON WITH IT THEN SHALL WE? I'M DEFINITELY NOT JESUS AND I DO LOVE FLAMES...

MISTAKES IN A PHARMACY MUST AND SHOULD BE UNCOMMON. TECHNICIANS, LIKE DOCTORS HAVE PEOPLE'S LIVES IN THEIR HANDS. "OOPSIES" ARE NOT ACCEPTABLE AND SHOULD NOT BE TAKEN LIGHTLY OR TOLERATED.

THIS "MISPLACED PIECE OF PAPER" IS SERIOUS CONSIDERING HOW MUCH OVERLOOK IS GIVEN TO OPIOID MEDICATIONS FROM PHARMACIES AS WELL AS THE GOVERNMENT. FILLING THIS TYPE OF MED IS NOT A SIMPLE PHONE CALL AWAY. THAT LITTLE PIECE OF PAPER IS MANDATORY FOR FILLING. AND BY THE WAY THEY BEGAN FRANTICALLY SEARCHING FOR IT THEY KNEW IT WAS SERIOUS AS WELL. I'M SURE IF THEY COULDN'T FIND IT, THEY WOULDN'T OFFER TO PAY MY GAS FOR DRIVING THE 24 MILES BACK TO MY DOCTOR, YA THINK? OH BUT WAIT IT'S THE WEEKEND AND I WORK ALSO SO I WOULD BE NOT INCONVENIENCED ONCE OR TWICE BUT THREE TIMES.. NOPE NOT ACCEPTABLE IN MY BOOK. MAYBE, JUST MAYBE AN APOLOGY WOULD HAVE SOFTENED THAT BLOW BUT THEY DIDN'T EVEN COUGH THAT UP.

JUST FOR POOPS AND GIGGLES I'LL FILL YOU IN A LITTLE...I NEED 4 DIFFERENT MEDS FILLED EVERY MONTH. INSURANCE NEVER TURNS IT DOWN, EVER. NO NEED TO. IT'S ON A TIGHT SCHEDULE AND WE ADHERE TO IT. HAVE BEEN FOR OVER TWO YEARS. SO SORRY TO DISAPPOINT YOU BUT YES IT GOES BACK TO THE SHEER INCOMPETENCE OF THIS STORE.

TAKE IT FOR WHAT IT'S WORTH. IT'S YOUR RIGHT TO DISAGREE AS IT IS MINE TO VOICE DISSATISFACTION.

CVS SUCKS.

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John C8
Yucca Valley, US
Mar 07, 2011 12:30 pm EST

@ Driscoll, K
Humans make mistakes. While it's not acceptable to make them, they do happen, and that's unavoidable. When big mistakes are made CVS pays for it, and usually the board of pharmacy will strip the techs licenses. Yes, they should have called you for sure to alert you your insurance was denying your medication. May I ask what insurance you carry? Generally the only insurance they do not accept is union insurance (depending if its a private union store) and hospital insurances (kaiser). Even then, sometimes, in rare cases it's the plan your paying for that wont allow us to fill it. Example we accept Caremark, but sometimes when a patient comes in they reject us telling us to tell the patient they have to go through mail-order. If it wasn't one of those then I promise you they were getting a legit reject message.

However, at my store (we do 4, 100 scripts a week so we are very busy) we always call the patient and print the reject message so the patient can contact their insurance. They should have for sure told you sorry, and as for the waiting 5 days for a C2...I believe new laws were put into effect that allow ONLY the pharmacist manager to order. Maybe that's only in California, but it means if the pharmacy manager isn't working for two days in a row you have to wait for him to be on schedule for him to order it. After he places the order it takes another 3 days to arrive.

As for momentarily losing the C2 RX, I also assure you we are more nervous than you are about that because we look like completely incompetent fools and we do know how dire it is to lose a C2 because that's a customer lose and in most cases the doctor will stop referring patients to come in. Sadly it happens, but we've always been able to find the c2 RX after a complete inspection of everything. It's embarrassing for us when it happens (very rarely in my store only happened once in the two years I've been there but we did find the RX and fill it while saying sorry over and over again).

In end that store while they may have been right about your insurance, should have called you, printed proof of the rejection along with offering to call your insurance if they weren't busy with anything else, and apologized for not taking the steps they are supposed too, even if it was a mistake never hurts to say sorry over and over.

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ASUSC
West Covina, US
Aug 09, 2010 5:33 pm EDT

I completely agree with the complaint and think CVS has some negligent pharmacists and business practices. My daughter was prescribed a new prescription last week. We went to fill it at CVS. I called the insurance on the way to the pharmacy to make sure it was covered. No problem. When I went to fill it at CVS, they said it was denied. I told them to call the insurance because I just spoke to them and it was covered. Tech called and confirmed then told me it would be 15 minute wait. Perfect, right?

We proceeded to shop in the store. Afer about 1/2 hour I went to counter to see what was taking so long. Said pharmacist was filling it. Went back 15 minutes later. Still filling. 10 minutes later, they gave me the prescriptions, I paid and I walked out of the store. Opened the prescriptions in the car and found it was not what the Dr. prescribed. I went back into pharmacy to speak with the pharmacist. He said the prescription ordered wasn't covered. I told him abou the tech and he said she told him it wasn't covered and to call the Dr. of course, couldn't verify that because she was off duty. I could tell he was lying about checking with her. He said he called doctor and doctor changed prescription strength and dosing. Instead of 50 mg XR, he filled 50 mg 2x per day. He was adamant that was what the Dr. prescribed. Again, of course, this was a Friday evening and the Dr. had left for the day so I couldn't verify myself.

I gave my eight year old the Rx per the pharmacist instructions. She was lethargic and barely awake all weekend. Called insurance and Dr. first thing monday morning to find out (1) medicine substituted should have been 25 mg 2x per day, not 50 mg (PHARMACIST JOHNNY Yu's error) and (2) the XR IS covered under my insurance.

When my husband called CVS to complain he got the brush off. (1) CVS insisted the prescription was filled per the Dr. orders (or at least how Johnny Yu heard them... English is not his first language), (2) Johnny Yu is a "floating" pharmacist that was filling in for someone on vacation so it won't happen again (aka it's someone else's problem) and (3) CVS only had the XR in the blister packs (which is not covered by my insurance) and since they didn't have the "bottled" kind in stock, they told me it wasn't covered (aka they will withhold the "whole" truth if it puts a quick buck in their pocket).

Bottom line: CVS pharmacists do make mistakes, it's CYA not apologies. If you are willing to accept pharmacists' mistakes or management's lackadasical attitude about them, it's your life. Just be forewarned...

CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

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Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

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6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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