CVS
reviews and complaints

I am a public school teacher. After a school field trip, I ordered 147 4X6 prints online with the CVS One Hour app. I intended to put in the coupon code MOM10 to get the prints for 10 cents each. Before I got a place to put my code in, the prints were sent to the store. I expected to be able to give the code to the store on April 29, 2017 the due date for the coupon code.

My order number is 0X4CY03M.

When I arrived at store #7094 and told them of my difficulty, the manager said that he could not help me and I would have to pay regular price for the photos. I would never have ordered that many, because I live on a limited school teacher budget. I was in tears as I left the store, after paying $50.35 for my total order. Savannah, a very nice clerk, gave me the 1-800 number to get it resolved.

When I called, the CVS personnel told me that my coupon should have been accepted at the store. She called the store manager while I was on hold. She was flabbergasted when she got back to me and said the manager would still not OK my coupon. Her advice was to move my business to another store.

I have been a CVS customer for 25 years in League City. I should not have to move my business to another store to get good customer service.
This is terrible customer service.

I want a refund of the extra money that I was forced to pay for the photos.
I should have paid $14.70, instead of the $42.63 that I was charged.

How can we remedy this situation?
Sylvia Hebert

The store on Hickory st in Denton, TX has very bad costumer service. There is never anyone on the sales floor to help you. The cashiers are very busy, so it is hard for them to help. I have called there to ask questions about things they sale and the phone will ring and ring before anyone answers. I don't know what position she holds but Crystal needs to go. She placed me on hold for quite awhile because I needed a price and she was too busy in the backroom to go look for me. I don't know what could have been more important than a customer's questions. I heard she is dating a vendor, maybe he was there at the time. Who knows. Something needs to be done with this store.

On 5/1/17 at Register #2, Transaction #5232, Cashier #1470795, Store # 3039.
While in the store with my 4 year old grandson, the Cashier named Lorena asked for my CVS card. In a struggle to grab my grandson from running out the front door, I tossed my CVS card on the conveyor near my purchases. Cashier scanned the card and threw it back at me. I told her that was a bit rude. And her snotty reply, "you did it to me". When I explained that I did not, but trying to control my grandson, she continued to be rude. When I asked her name, she pointed to it on my receipt and again told me she was going to treat me like I treated her! Again, she was totally oblivious to a rowdy 4 year old and the fact that my CVS card was tossed on the conveyor with my purchases. I'm not sure what kind of society that we are living in where young people believe they can be disrespectful to the customer and make rude and nasty comments with no concern of consequences or how it may affect their jobs.

04/30/2017

Transferred prescription from Walgreens (Plano, TX) to CVS (3910 W. 3rd St. Bloomington, IN) and was given a different named medication (Mibelas) from what I've been taking going on 2 years now (Minastrin). I return to the pharmacy to inform them the medication that I just purchased is not what I've been taking. The pharmacy technician asks me, " Is this the medication you take?" I respond, "I've never taken this medication." The technician then went to ask the pharmacist about the discrepancy. I was then told that the medication given is the same thing and they've had trouble getting the other medication ( my original prescription). So I asked did it have the same active ingredients and if it was the generic. I was told yes it is the generic.

The problem: A pharmacy should never give a different medication (even if only in name) to a customer without notifying them /giving proper explanation of the change (there was no pharmacist consultation) and getting the customer's consent to take the different medication. A customer should not have to "discover" this once leaving the pharmacy only to return for questions and concerns that should have been addressed when the medication was given.

Desired resolution: Pharmacy staff should be retrained on this aspect of customer care. Building a strong trust and rapport is essential to good business and even safety.

My mother and I were at a CVS this evening, she getting alcohol and was told because I was not 21, my MOTHER could not purchase the alcohol... even though it was for her and only HER consumption. The policy was never stated, and the employee was rude and took it as my mother was buying and giving me alcohol even though this was not the case. Very disapointed in CVS. Employees name was Aramis.

I was a long current consumer from target pharmacy and when they switched over from target I was told I will still get my rewards. I have had many multiple filled no reeards recieved yet! Ask target pharmacy about it and they said they were told that also it would continue to be getting rewards nothing to do from me. They gave me receipt to call cvs consumer to check. I was told nothing can be done about it cause I need sign hipp form online. Ok so all this time I haven't relieve my rewards coupons from a form I knew nothing about. I want something to be done to recover my coupons or gift card my whole family fills prescription there for this reason.

Product was not in supply. I think it would be a respectful consideration to notify customer of medication not in supply immediately once order is received from doctor office. This courtesy would prevent unnecessary trips to CVS just to be told "Sorry we are out of stock" I have been a satisfied customer of CVS fifteen (15) years, but recently I have began to feel the lack of personal service. I am close to switching to another local pharmacy if I continue to feel disappointed with CVS declining service.

Last week(Friday April 21), I had my doctor call my prescription in and after the doctor's office called I figured I would receive a call from CVS stating my prescription was ready for pickup. when I did not receive a phone call I looked it on line and it showed it would not be filled until the following week. I call the Lynn Haven Florida store to find out why they were not filling my order. At that time I was told they were out of stock and it was my problem to find another local CVS to fill my prescription they would NOT call any other stores to help locate the medicine I need. The only reason I still use this CVS is because it is close to the house. Almost every time I use this pharmacy there is problems, poor service and very, very poor attitudes that sick people do not need to deal with. Your Cooperate office needs to retrain everyone in that pharmacy or replace them. I DO NOT receive that type of service from other local stores.

I was in CVS last week in Fort Myers florida, the location on Palm Beach Blvd and Buckingham road. Cathy "took care of me". She was very disrespectful to me and made me feel uncomfortable, questioning my return to this location. I decided to come back and try again and was greeted as soon as I walked in by a woman named Jackie. Her customer service was amazing and her knowledge of the store and items was impressive. Because of the way I was treated with Cathy, I won't go in when she is working. The manager was also friendly and knowledgeable. I find myself shopping at this location to certain employees schedules and find it to be a much more enjoyable and rewarding experience.

I'm very upset yesterday I went to the store in culpeper that I usually shop and get my scripts in walgreens (which I was looking for a new place) anyway I go in the get other meds for my daughter. I see mickey toaster and waffle maker originally 19.99 for 50% off. I'm in love pick up 2 of each. The cashier said I don't know why they are not coming up 50% off they have been. He states let me call the mtg. A women came over and than looked he explained she walked to the Isle I followed her. She looks up as there a several signs and says it's only the popcorn machine and the Gummy. I said but the sign is right under the ones I picked as they were all mixed. I have pics I will try to attach. She than turned and walked away as I was explaining this is not my fault. I am very upset. Not only didn't I get what I wanted but the mtg Pat was rude, unprofessional and completely uncaring. I've never dealt with a mtg like that. My daughter was sick so I could not deal or go find her since she walked away from me without any regard for me the customer.

I when to cvs to shop your can hear him piat us a illegal throughout the air condition vent the employee now want was go on did not care this cvs have be robber meantime mrs hightower is mad i took my prescription anyway she want to get even with me so she allowed piat to us illegal device the the whole time i was there same illegal device they his be us illegally in me house 24/7 every second since 4/1/2016 piat raper me with try illegal device i be a rape victim before so i now, racism nut, sacrilegious nut, abomination by the grace of God i am still alive.

I came into pharmacy after my dr appt. To get my prescription filled.i was told that last month my dr office nurse was rude to them and that they where told by nurse that they would not fill my entire prescription that is true.the medication i take requires a pa.to the point they where not nice at all to me because of that incident. I then watched the pharmacy tech put the prescription through insurance she says it went through then she walks over by pharmacists and comes back and informs me that the can only fill my prescription the day of after i was told last month it can be filled one day early.i asked why they keep changing policy and she says rudly you where informed of this i was not!.i explained i was going out of town and that i set up my dr visit so that i would not have a problem having it filled yet they still gave me a hard time she then says well ill fill it .as im waiting for prescription to be filled i went to front to get a soda when i came back i sat in pharmacy area where an older man was sitting with a toddler. He says to me gee i hope i dont have problems getting my prescription like you he than proceeded to tell me what he was taking and i told him that people abuse and sell the drug that is why its so closely monitored that was all thzt was said.i was than called to counter and checked out only to realize i did not bring any cash in and did not know my insurance now has a 3$copay i then asked the man that i had the conversation with earlier if he could barrow me the 3$ and when we get outside i will give it back that i have it in car he replied no i dont have it.i then told the clerk i had to run to car to get money be right back.as i come back to pharmacy i observed all the techs and pharmacists huddled together and then the pharmacists comes to counter and says in a loud voice im not going to be able to sell you this prescription due to what i overherd you say that you are selling your medication for 10$ a strip!in shock and having the entire pharmacy of people hearing what she was saying so much for patient privacy...
She says u can get it filled someplace else.i said to her she must have misunderstood what i said because i would never do anything like that and i said to her how could you have herd me say somet like that when i was only seated there for a brief 5 min.and she was wearing a Bluetooth she the pharmacists replied i have ears all over pharmacy
I have never been so embarrassed, humiliated and descrimiated against in my entire life...im hiring a attorney and suring cvs for my right to privacy now that the entire pharmacy knows im a recovering addict. She had no right to air my private business and accuse. Me of selling my medication in front of other people i am 51 and have been clean and in recovery over 8 years. I will never forget how badly this pharmacists made me feel and how incredibly terrible she is to make an accusation like that!

I bought a bag of hostess powdered donuts that was out of date so i returned them and want to praise the cashier she was polite and helped us above n beyond her name was Ariana cshr# 1442882 so then i proceeded to let the manager know he did not have a tag on to identified his name told him donuts was old out of date march 24 he grabbed them off shelf and did not acknowledge me at all did not say thank u im sorry nothing not one word very unprofessional and rude and attitude toward customers the store number 0872

On April 14th around 7:50/8pm I came into CVS for an emergency small pack of sanitary napkins. After searching the aisle for a couple of minutes I found the feminine care products; as soon as I started looking for a small pack of the super sanitary napkins one of your employees came by adjusting items while keeping his eyes on me. Once my friends came in to joined me another employee came by to keep an eye on us. Both staff indirectly follow us to the cash register, never asking if I needed help or was I finding everything ok. When I ask the cashier what's the name of the two male staff working the floor, she said didn't understand my question and did not offer a bag for the sanitary napkins I had purchase. While searching the web for the District manager contact info. I came across yelp reviews about how this located is not properly stock. The first manager I talked to, to report Wing, Joseph, and Melissa, and also to ask for the district manager, came off very nonchalant, said he could not give the district manager personal contact ( I only wanted his(business) office contact ) and said he would talk to staff. The second manager offered a $10 dollar gift card that I had to come into the store to get( didn't even offer to send it by mail or email), none of them spoke of a planned to provide good customer service. I would like to to know CVS protocol on training your employees on quality customer service?

On April 3 at approx 6:45pm I went into store #2211 on wellwood avenue in lindenhurst ny to pick up my prescription. While I was waiting I couldn't believe what I whitnessed. A very pretty, young black woman was behind the pharmacy counter sorting a huge bottle of pills with her BARE HANDS! not once, not twice, but three times I saw her use her bare hands and fingers to help the pills along into whatever she was pouring them into. When I asked the cashier joshua(always great customer service by josh) if they are mandated to wear gloves while sorting pills that will later go into the mouths of tons of sick customers and he replied, "yes always!" I let a manager know up front what I saw and she said I should speak to the pharmacy manager. I called the pharmacy manager-Sebastian- I told him what I whitnessed and when he asked me to describe the woman that did it he said "didn't I speak to you about this last week?" I told him no, but that tells me that I'm not the only person noticing this. He told me he already spoke to her about it before and she denied the accusation the first time. The pharmacy manager suggested that I was seeing things. Disgusting and a huge health violation to not wear gloves. Her grimey hands are touching pills that are being given to customers with sicknesses... she could make customers more sick or even worse, infect the pill that someone with a bad sickness or weak immune system and kill them. I'm pushing this to the top- this is health... it's important to not kill your customers by being careless and not wearing protection. If the manager hadn't slipped and informed me that I wasn't the only person making the same exact complaint, I may have let this go hoping it was a one off situation... but seeing as how this employee aparantly puts her customer's health at risk multiple times, I'm considering this a good deed in my book-making the employees accountable for these health risks. I won't let this go. I know what I saw-I'm young and my eyes are capeable of seeing 5 feet away.

I'm being told I have to wait until the end of the month to fill my pain medication. I'm out and just had surgery on my spine. I called Humana, and was told by them that the pharmacist can override the issue. I told the pharmacist that's fine if Humana won't cover it, I will pay cash. He says he won't do it. Humana says call the pharmacy. Pharmacy says call Humana. Doctor's office says call Humana. No one is willing to help me. I can't live through this for another 11 days. This has all taken place today. I just want to have my medication that my doctor has prescribed to me. No one gave me any indication prior to this that I would have any issues filling my medicine. This is not the first time I've had an issue with this pharmacist, either. Marichu Abando is his name.

It started off with the online checkin which is a horrible feature. It takes your information within the alloted time then you arrive at the cvs in frisco and get greeted with a "you were allowed to check in? That's impossible i'll have to notify our it department? It shouldn't have let you"
All while my sick child who's care of this type of individual i'm supposed to trust. Disgusting. I'll be referring all my clients to avoid such atrocities and deception.

I was jus at the cvs on Sanford boulevard in mount Vernon ny, and I was using the kiosk and it told me to ask for assistance because there is no more paper to print the pictures. The cashier DAngelo called jasmine on the phone to tell her a customer needs help with the kiosk. She answers the phone and says that they don't not have anymore paper. I said ok I'll just get it on a cd then . I waited 15 minutes then DAngelo called jasmine again and says the customer needs ur assistance . Jasmine then walks out with an attitude. So I then in response to her having an attitude that I will take my business elsewhere. I really don't appreciate an associate that is there to assist customers with inquiries to come to the customer with a nasty attitude

I called the CVS voice system the Saturday before Easter to hear pharmacy hours for Easter Sunday. There was NO MENTION of the pharmacy being CLOSED! I am beyond frustrated at the fact that there was no notice posted on the drive-thru window nor was there any signage inside the store, but more than anything I'm ticked off because the voice system didn't mention holiday hours. How are customers that DEPEND on prescriptions supposed to know when CVS modifies their hours - I guess you want us to be psychic or channel Ms. Cleo (God rest her soul). I WILL switch my prescriptions to a pharmacy that puts its customers first.

Y'all suck and your location on Norris Ferry location smells like nasty funk...always has since it opened.

Today 4/14/2017 I drove up to CVS on 9308 Kendall Drive, store number #03896 to pick up my child's prescription. I experienced the worst customer service I had ever seen in my life! The Pharmacy Technician MS. DOMINIQUE asked me the name and birthday for the pick up, I kindly gave it to her. She then states there are no ready orders here. I then state her doctor should have sent a new prescription over because you were not able to fill the other one because it was on back order. She looks me in my eyes and states mame the only thing was sent over was hydrocodone and it was sent today. So I very generously state "Do you mean Hydrocortisone!?we are talking about an infant here! I then repeat myself once more that there has to be a mistake because she did nit see a doctor today for anything to be called in today. As I was about t o pull off, I decided toi ask the tech to wait while I pull my childs medical apt notes via smartphone. As I m doing that ALL OF SUDDEN she saids well I do see a refill on this. So I then said why did you day the medicine was never sent over by her doctor and there was nothing there. She replied " Sorry that I didn't know! Dannnngggg! I said " excuse me!(as I was never rude to her) How long will it take for you to have this ready? I will walking in the store personally. She stated it will be about 10 minutes. After 10 minutes I walk in the store and she comes from behind the counter with her hands on her hip saying " I will apologize for not knowing, but I wont apologize for what I said because your delivery was wrong! I couldn't believe that a pharmacy tech was telling #1-My order was never sent which was incorrect, #2-NEVER apologizing #3-That I almost left the store without what my child needed because an employee at cvs did not have enough work ethic or compassion to thoroughly look for my child's order, #3-That she would have the nerve to come around the counter with her hands on her hip ( in front of her manager -PHARMACY MANAGER GEORGE MAHN) and tell me what she was and was not going to apologize for and tolerate. I THEN SPOKE WITH GEORGER, the pharmacy manager on duty and he apologized for the way things were handled, but stated he thinks there was some confusion about WHICH order I needed. I reassured him that the WHOLE TIME there was only one order ! The one that she said you didn't have that I'm being checked out with right now. I then proceeded to the Store Shift Supervisor on duty MS. JODY- I explained to her that I received Horrible customer service from her pharmacy team and wanted to have the store complaint line information. JODY was very professional and compassionate. JODY stated if there was items available for refill or ready items that were not noticed from the moment you drove up -Dominique was in ERROR. THIS IS WHAT I HAD BEEN WAITING TO HEAR! I assured her I was not normally a fussy customer but I spend a lot of money with CVS Health and the customer service I received was wrong, rude, and unacceptable. she agreed and stated it would be handled.
I am writing because I feel that CVS Health AND ITS EMPLOYEES should take INTO ACCOUNT they are servicing medical needs and customers have the right to CORRECT AND CURTEOUS INFORMATION. Ms. Dominique was inappropriate and incorrect . Not only do I feel entitled to an apology, but CVS Health is receiving my money and business faithfully with no hassle. I should be getting the same, but I DID NOT TONIGHT. I deserve great customer service every time because that's what I give ! NOT danggggggggg. I think CVS Heath should compensate their mistreated customers and re-train their pharmacy techs that do not understand that opening up that window at the drive through is more than just handing order through it. There are sick Men, Women, and Children who are sick and need fair and courteous service ESPECIALLY when they are being courteous. It is a big difference between HYDROCODONE AND HYDROCORTISOLE, ESPECIALLY INVOLVING AN INFANT. And its not the end of the world to say I AM SORRY THAT I FAILED TO LOOK THOROUGLY FOR YOUR CHILDS PRESCRIPTION. I am very disappointed in CVS. I pray no one else has to accept service this horrible for their child from CVS Health/Pharmacy. This is a sure way to loose customers.