CVS
reviews and complaints

Since this page seems to be referring to CVS.COM and not their physical stores, I'll speak to my web site experience. Unless deeply discount via a special offer CVS.com is much higher than other online competitors. However, even worse, their shipping is PAINFULLY SLOW. I have ordered a number of times when a good deal can be had. If I order from Drugstore.com my order ships in 24 hours (or less) and I have it in 2 days or so. CVS.com can take 3-4 days just to ship an order normally and then you have to endure another 4+ days as UPS slowly moves the package from what seems to be their one distribution center to your home. Maybe you're lucky if you live near it... I don't. They need to get the orders out the door much faster and being such a large company have a few distribution centers like many online retailers so orders don't have to go half-way across the country. I am surprised they haven't tested their competitors and seen how far they lag behind.

Refusal to fill script! Being degraded by a pharmasist!

This is true for most of the CVS pharmacy especially the ones in Miami Florida
The techs are rude, the pharmacist and they hold on to the prescription with no consideration that's it's for a kid in pain, when I asked for the prescription back so that I can go to a different pharmacy - they told me I had to have the other pharmacy ca and request the transferred amazing! A written prescription cannot be returned meanwhile my daughter' is in pain. I had to go back to the doctor's office and get a new prescription - never will I step foot in cvs on SW 152 st and SW 137 Ave - zero customer care

Maybe they were throwing Combat Roach traps at him.

Doesn't your lawyer know which steps to take?

I do not agree with you. There are many positive reviews on yelp. I put one about a medical facility I used that misdiagnosed a life threatening condition 3 times! I wish I would have read other reviews before hand! I use yelp for vets, shops and other local stores. Why not have some idea of how other consumers feel about a place or a product before you spend your money on it? This is a complaint board! So why are you posting if you consider everyone to be whiners? Or is it anyone with a different opinion than yours? I have complimented and complained on yelp. I think complaining a doctor misdiagnosing and almost killing you, refusing to take the time to listen to your symptoms, is a legitimate complaint, or is that just whining?

CVS offers an awards card that basically keeps track of your purchases, the frequency of shopping, and offers coupons and discounts on certain items. It does not seem to me to difficult for the manager to check his account and inspect if the customer frequently shops at that CVS. I do think, ethically, and performing excellent customer service skills, the manager should have exchanged the bottle of wine for a new bottle. My family used to use CVS, but after my husband witnessed a pharmacy tech being insulting and rude to an elderly lady for not understanding their new computerized signature, he refused to obtain our scripts there. If other customers witnessed this exchange they might loose customers. Also, now he has written an online complaint, and might have on others, such as yelp. If I am going to use a new business I will look up the store and see the ratings of the place before I use it. I think this should push businesses to hire management that have strong customer service skills, and communication abilities. Which, I think in this tough economy, would be higher in demand. Instead, it seems as if it is a dying art. I have to be extremely ticked off to write a bad review for any business. But, I just choose not to return to a business if they are rude.

"The manger was being a jerk. He should have given the customer a new bottle of wine."

Yeah why not all of us go and buy some wine, and then claim it tasted awful, why don't we all then bring an empty bottle back to the store and when asked where it is say we want a refund because it was so awful that we had to dump it down the sink? That way we get as much free wine as we went. They have no right to question us and go out of business. If this man were telling the truth slynn1 he would have brought the rest of the wine back instead of "dumping it down the sink" Not it is his word against theirs.

I am pleased "Taylorn2" that you herd my words of wisdom! 😝

Okay 'slynn 1' if you say so.

The manger was being a jerk. He should have given the customer a new bottle of wine. It is just a case of I am the manager and can do what I want. I hate mangers that act that way, and unfortunately had to work under some of these types of [censored]s. CVS lost a loyal customer over a bottle of wine. How stupid is that manger. Now, there is a complaint on the store for other customers to see, so the store looses credibility and proves to have poor customer service. This was my penis is bigger than yours fights. In the end, the manager thinks he has the bigger manhood, but he discredits his store, looks like a petty jerk, and has nothing better to do than to take his petty need to feel superior out on customers. I guess if his great contribution to life is a manager at CVS, I can understand why he is so dissatisfied with his life he has to act like a nob.

WENT BY RITE AID TO SEE IF I WAS BEING OVRCHARGED FOR MEDICATION AND WAS TOLD WHAT I PAID FOR AT CVS FOR 34.64 I COULD HAVE GOT IT AT RITE AID FOR 15.00 WITH THEIR DISCOUNT CARD

Hahahaha! I agree with you "blame the parents here"

"That certainly ruined an evening at home after work as I was expecting a good taste from that bottle of wine and ended up pouring at the foul tasting liquid. "

Yeah nice excuse, if it were really that bad you would have returned it and shown them the proof.

"There was enough liquid remaining in the bottle to detect the rotten smell or even taste it if necessary, but he did not bother smelling it. "

He probably already smelled it on your breath.

I don't understand why you didn't return the bottle after the second taste? I wouldn't have refunded your money either.

Before calling anyone any names how about you learn to spell simple words. It is '"and" not n and put not putd.

Before calling anyone an "idiot" maybe you should learn how to use proper capitalization and learn how to spell the words "and" and "put"? How could you mess them up, they consist of three letters and you learn to spell these words in first grade?

Drug addict

I think you work at Walgreens and are trying to make them look good.

Resolved?! In otherwords, the person and his family were promoted.

PS. Is my prescription ready yet? ... How 'bout now?...?

C'mon jtimme3. They has prescriptions there. Theybot says they are. Supposed to be
Stop being rude. Wipe that donut sugar off your sweaty upper lip. Weren't you told NO FOOD ON THE PHARMACY COUNTER. The front end assistant to the assistant manager is WATCHING you on the office monitor. Be PROFESSIONAL!

As a pharmacist probably what happened is that the pharmacist on duty at that location was too busy changing his or her depends from not being allowed to take a bathroom break or died of low blood sugar from not being able to eat (no scheduled lunch breaks per company policy) and that contributed to your prescriptions not being ready on time. Working 12-14 hour shifts with no meal breaks or barely a bathroom break is difficult. So stop being such a typical entitled American and thank your pharmacist for surviving slave labor type conditions to get your non emergent life-or-death prescriptions that you had to have immediately or your life will end. You always generally have pharmacy options if it is THAT bad or you can call and complain on the receipt survey like everyone else does. Make sure to lie.

Pharmacies count in 5s. No way to confuse 30 for 60. The ONLY way you would get only 30 of a 60 is if your insurance will only pay for 30, which would give you a bottle marked with ONE refill.

Errors happen when humans work. Even you. It is easy to have the doctor fax in a new script. Unless it was a narcotic, which them has to be on tamper proof paper.

I am located in Miami, Fl and the something is happening to me. I cant believe the service that I received after something so sirius has happen. The pharmacy's told me you need to go back to your doctor and get a new one there is nothing I can do. I called corporate and they stated that the supervisor will be calling me back, I stated the same one I have been calling for over a week and have not received a call back? All I want is for CVS to reimburse me for my additional expenses due to there negligence. I am filing a compliant with the state board of pharmacy and in addition the DEA must be aware of this malpractice specially with controlled substances. At the end of the day this is a drug and someone could have it...

Accident/damage reports almost always need to be completed in-store at the time of the incident.
Good luck.

i went into cvs to pick up script.a girl came up(pharmacy tech)and said im not stupid.i was floored and said no one called you stupid.she says well, i want you to know im not stupid and we are having problems with our printer today.oh my, i think she was acting very stupid.what kind of people do they hire?drug addicts, drunks?she defiantly has a problem working with the public.

I am currently perscribed a perscription that requires a daily timed dosage. Due to the incompitance of CVS pharmacy in Buddlake, NJ today I was unable to fill my script. Apparently this pharmacy has a limit as to the number of times I am allowed to refill a very expensive script. Therefore i was forced to go to another CVS pharmacy where I was told that there was NO reason I should have not gotten my perscription. This is total and utter discrimination to a patient being perscribed a narcotic med.I was told that Buddlake pharmacy deleted my perscription completely with 12 pills still left to be filled. I am very responsible and I take ONLY my perscribed dose, I pay out of pocket so I can only fill on payday...I should not be descriminated against because of this. I am embarassed and very angry that I had to deal with this major issue today and the way that this pharmacy treated me. No one should have to go through this mess just to be given what is rightfully theirs. I will never return to this pharmacy again and I plan to take further action on a later date.

my dr's office faxed a RX at 800 pm on fridy night when i showed up and 900 i had to wait for half an hour in line just so i could be told they did not have it, when i asked them to check the fax was told there was no fax and then they realized the fax machine was not even on. when they turned it on my RX printed out and after there negligence they told me i had to wait for an additional 30 mins, , and hour went by before they called my name leaving the pharmacy nearly an hour and a half later. this is not the 1st time i have experienced this, but because its a 24 hour pharmacy i keep using them, when i need an RX filled at odd hours.

Our CVS Pharmacy appears to be overwhelmed with business. Prescriptions are not filled according to automatic refill. You must wait. Wait times vary at this particular location. I have waited anywhere from 10 minutes to one hour, only to be told that my script still wasn't ready. One of the pharmacists is rude to customers and blames corporate for any difficulty the customer might be experiencing. I am taking my business to Clearfield Pharmacy, where the service is excellent.

The overall appearance of the Clearfield Pharmacy is that a tornado just blew through. Some pharmacy clerks are so slow at peak times it is ridiculous. Customer service is number one on my list when choosing where to buy, and sad to say, I must say goodbye to CVS.

Went to CVS to pick up a prescription for my elderly mother that had been called in several days before. Was told that there were no refills remaining, the doctor would have to okay a refill, they needed 72 hours. However, the bottle CLEARLY says that there is one refill remaining and when I checked the records online the record shows one refill remaining.

When I explained that the bottle showed one refill remaining I was told that I must have an old bottle and once again was told that the doctor had been contacted and that their computer showed no refills remaining. The Pharmacy Clerk kept calling me "sweetie" which I found to be rude and condescending. When I tried to explain the simple math to the clerk, she told me she had patient to help.

They refused to check the information on the label or explain why there was a discrepancy. It makes one wonder if they are scamming customers.

Idiots, Left on hold for twenty minutes. Called back, they asnswered and said hold on, waited 5 more minutes. I asked them to transfer a perscription from another pharmacy to them. he said i cant find your insurance information. I told him, I had been there 4 times and last time was two months ago. he found my name and what had been filled but could not find my insurance he asked me to hold on again. waited 10 more minutes and finally i hung up. what a garbage pharmacy.

On Fri. March 4, 2011, my mother, Mrs. BP went to have a prescription filled for a certain diabetic med and the staff in this store was very rude. My mom was treated rudely and I didn't like it. The staff involved was Pharmacy Techs Latosha Rhodes, Sharonda Pittman, and Joshua Herndon. What kind of people is CVS employing? Needless to say, my mom is not getting anything refilled there anymore, what a disappointment. I think that when you are dealing with the public, you should know how to conduct yourself approriately. I never used CVS and now I know why. CVS IS HORRIBLE!

Stephanie Wagner - has to be the most rude pharmacist i have ever had to deal with. I attempted to drop off a prescription when she told me "something was missing" i asked her what was missing and she acted like i wrote the script myself and would attempt to fix it. but in order for me to call the Doctor and tell them the was an issue, one would think i would have the proper info to tell them what the problem was, but thanks to STEPHANIE WAGNER i have no clue what to tell the Doctor... luckily the Pharmacist at KROGER did not see any issue with the prescription and filled it for me.

I was personally made to wait in a line that stretched to the front of the store, after being told my prescription was ready. Within seconds of making it to the front of the line, I was sent back to the end again, as they needed to do "more processing". I waited in the 20-deep line a second time, only to be told *the same thing* upon reaching the front, and was sent to the end of the line *a third time*. I tried to explain what was happening in a nice way, only to be met with blank stares and no help by the staff. At this point I left the store and shall never return. I've been going to this CVS for years; they'll never see my business again!

Dmpiet, if you are a Health Care Professional you already know pharmacies are allowed to call a doctor's office to confirm a refill if they suspect any irregularities. It isn't being lazy - a pharmacist may suspect fraud, or concern that the doctor who wrote the refill may not be aware of other prescriptions the patient is taking.

A week ago I had the Drs. Office call in prescriptions for my fathers meds knowing that he had only a weeks supply left. When my brother went to pick them up he was told that prior authorization was needed. When I called the Pharmacy they claimed that they had faxed the Drs. office the week before, but had never received the authorization. When I spoke with the Drs. office they said they had not received anything. Since I have never had a problem with the Drs. office, but have had other issues with this pharmacy I know that the problem lies with them. There is a lack of follow through regarding medications and an obvious lack of caring from the Pharmacists in this particular CVS. When I watch the ad for CVS showing Pharmacists going the extra mile for their customers I find it ironic and see it as false advertising. I might add as well that when my brother was in the store he saw two elderly customers being turned away without their meds d/t insurance problems. According to their false ad the Pharmacist would have done everything in their power to get whatever they needed. After I spoke with the Drs. office the situation was resolved within three hours. CVS should be paying me for doing their job! It was not my job to check with the Drs. office to see if they had received the fax, CVS should have done that and it should have been done days ago. I am a Nurse and if I did my job the way they do theirs everyone would die! There is a need to follow through and check did they get the fax etc.

I HAVE BEEN A CUSTOMER OF THIS PHARMACY FOR AT LEAST 20 YEARS OR MORE I WAS WITH ECKERDS BEFORE IT BECAME CVS. I AM SO FED UP WITH NOT GETTING MY PRESCRIPTIONS WHEN THEY ARE SUPPOSED TO BE READY . THIS IS THE 2ND TIME IN 2 DAYS THIS HAS HAPPENED TO ME AND I"VE HAD ENOUGH. IT WAS GETTING BETTER, BUT NOW ITS WORSE THAN EVER. I TURNED IN A PRESCRIPTION THIS MORNING AT 9.15 AND WAS TOLD I COULD PICK IT UP AT 11;00 BUT AT 4:00 IT STILL WASN'T READY . UNLESS THIS PROBLEMM GETS WORKED OUT SOON I AM CHANGING TO BROOKSHIRES PHARMACY RIGHT ACCROSS FROM YA'LL I SPEEND AROUND $500.00 to $600.00 A MONTH IN PRESCRIPTIONS ALONE . MY NAME IS
LINDA CLARK
[protected]
5401 KRISTEN AVE.
BOSSIER CITY. LA. 71112

I can tell you with 100% certainty that CVS computer systems go down all the time and nationwide. That excuse they are using is valid.

Im sorry but arpund here cvs is very good they tell us exact times and are great. Maybe try a new cvs. Maybe the people by you at your cvs are butthurt about their personal life.
I can asure you not all cvs's arent bad.

And now the internet has your full name, address, and phone number.

Try CVS.com if you are going to complain using your full information.

Pharmacists main responsibilities are to verify prescriptions, take verbal prescriptions over the phone, and answer pharmaceutical related questions (of course there are other things they have to do, including getting the drive up, answering all other phone calls, making sure everyone else is doing there job, sometimes help technicians to do their job when they get too busy) . Insurance problem is just a small part of a pharmacist job because it is not something the pharmacist can fix at the pharmacist most of the time. Especially when the claim is rejected due to the drug, quality allowed per month, or drug interaction. No there is no magic button they can push to fix everything at the pharmacy. Almost all the time these problems are resolved by contacting the prescriber (doctor's office) and the doctor will contact the insurance company directly because the insurance company almost always do not work with pharmacy for these type of issues.

Prior authorization (PA) problems are very common due to many restrictions your particular insurance plan have in place. They just needed to talk to your doctor before they will consider paying for it. I wish we are like Canada, then no one ever will be "turned away." I don't think "turned away" is the correct term to use here either. Everybody needs to understand that it is their choice of insurance and insurance does not pay for everything blindly, we really need to read the fine prints. Most people do not know their pharmacies do not just set a price to the prescription at the pharmacy, each prescription is actually billed to the insurance by computer and the pharmacy is provided with a price from the insurance company according to the drug, quantity, and day supply. And that only happens when no PA is needed.

I think their are many situations that the patients themselves need to take more responsibilities when it comes to their healthcare. For instance, pharmacists cannot give out free medication every time when there is a patient forgets to get a new prescriptions (first of all that is giving prescription medication without a prescription) when it is the patient's responsibility to contact the doctor or may be an appointment is needed before a new prescription can be given. Communication with your doctor & doctor's office is very important, and it shouldn't become an unpleasant task for your especially they are one phone call away. The pharmacy gets phone calls from doctor's office requesting PA info all the time if for any reason they did not receive the fax, why? Because the patient actually call the doctors themselves to speed things up, which is wonderful. It is physically impossible for a pharmacy to check every single fax by making calls to the doctor's office. If they do, you might need to wait a few hours before any type of prescription can be picked up and no waiting in the pharmacy either because they are tie-up with all the phone calls they have to make.

As far as your particular situation, I think the pharmacy has done almost everything they were supposed to by contacting your doctor because after the MD was contacted everything will be in the MD's office hands (their responsibility to talk to your insurance company directly). However, I think they should have offered to contact your MD by phone after you have notified them they had not received the fax.

It is absolutely NOT a pharmacy's job to call your dr's office to check up on your prior authorization-you are very misled there. We are not responsible for taking care of your insurance issues for you. We submit the claim online and they send us the reject-it is us doing you a favor by even faxing your dr asking them to call your insurance for you so that they can pay for your medication we're trying to fill. We can fill it anytime if you want to pay full price for it-it's you insurance that's refusing to pay for it lady. It is also up to the dr whether or not he wants to call for the prior authorization-he/she doesn't have to. It's YOUR insurance-act like an adult-grow up and take some responsiblility for your own crap-The pharmacy has enough to deal with without being your mother. It's not our job to deal with your insurance problems for you.