CVS
reviews and complaints

Very unprofressional! Seems the employees outside of the pharmacy dept. Are so on top of their game and profressional because of the complete lack of effort made by the pharmacy. How about checking a computer screen to see what should be filled instead of having my 80 year old grandfather call his doctor just to ask "what medicine do I take?" some people have disabilities and all we need from you is a simple prescription and u can keep the stink face and ignorant slang to urself. Seems we owe you the apology cause u had to attempt to do ur job! Poor thing!

I had to wait 30 minutes in the drive through pharmacy today. There was only one car in line ahead of me. I ask myself if they were filling the man's prescription while he waited? If so, this in unexceptable and I'm quite sure the two vehicles behind me felt the same. If a prescription is not ready when the customer arrives to pick it up why wouldn't the pharmacist tell them to return at a later time. Please help me to understand.

They've marked up their prices way too high. Obviously they're gouging customers to make a profit. Sundown brand Omega 3-6-9 vitamins cost $5 more than the same product down the street at the Shop Rite. Dr Sholl's brand heel cups are $4 more at the CVS compared to the Shop Rite and Men's Multivitamins are $2 more at the CVS compared to the Shop Rite. Plus you need to be extra careful. Sometimes their prices marked under the item at the shelf has a higher price at the cash register. If you are able to catch the higher price at the register, be sure to tell the cashier, show them what it says on the shelf and they'll fix the price at the register, if you don't they'll make an extra buck off of you. If I avoided this store and went to the Shop-Rite, I could have saved $11. When I was at this store I was thinking that I might only be spending around $40. Instead the total was $50 for those 3 items. I've had the last straw with this store and will avoid it at all costs from now on.

I always come to cvs to fill prescriptions and to shop. Since 1/28/11 maxine and jodyanne have been very disrespectful to me. I came in teh store on 1/28/11 to fill a prescription. Their was a man infront of me, I step to the side and asked maxine if I needed to have my photo i. D. Or my insurance card. She began t be very disrespectful towads me. So I began to treat her with the same disrespect. The mager was called I told him what happened, we spoke for several minutes about the situation. Finally he told maxine to fill my prescription I took it and left. Then on 2/28/11 I went in the pharmacy to fill the same 3 prescriptions. I had just spoke to maxine on th phone she told me to come in that it would be ready. When I got there maxine and jodyanne acted as if they had no idea what I was talking about and told me I did not have any prescriptions to be picked up. Then on 3/9/11 I went in to the store again I just left from my dr's office and went to get my medicine, I waited in line and when I got to the counter maxine called jodyanne and told her that she did not want to help me and asked if she could deal with me while she dealt with the other customer. Jodyanne came over and took my prescription and then told me that she would not fill it. I asked her why is it not in and when would she be able to fill it for me. She said she could fill it for me in 15 minutes if she wanted to but she would not. So basicaly she had the prescription I needed and refused to give it to me. Then I told her to call her manager the manager 'sam " came over and did nothing about the situation he told me to go to another pharmacy. And honestly now I hope they all get penalized for the way they treat their customers. Thats why I am trying to reach out to someone to help me because I fell I am being treated very unfairly and something needs to be done.

They seem to find away to fire every black employee, until they have none working there. Should really be investigated.

I was just discharged from a Knee Replacement Surgery and given two prescription Medications. Out of the hospital I was able to take the prescriptions to the CVS Pharmacy desk, not realizing that both proscription medications are written on separate 8 X 11 size sheets. Since I am regular customer of the pharmacy I called the next day to ask if it is possible for me to fax the prescription form for the medication, since I have difficulty walking with the crutches and no car, so that it will be ready when I go and present them the hard original copy. That was rudely denied on the phone with an explanation that it will be against the law, they will need the original. I called again few hours later explaining the situation, and it was agreed that the med's will be ready but I need to bring the Hard original copy with me. No problem I did and by limping and hopping I took myself to the pharmacy and presented the hard copy, and I was willing to wait for my tern and get the medication. My tern came and went, and I noticed that they are helping other costumers. Then I asked them what am I waiting for still standing there on my crutches, "We are working on them be patient". In the mean time my right knee is getting excruciatingly painful. This entire customer service pharmacist relationship was escalating when on the other side of the pharmacy another pharmacist started yelling and absolutely out of control screaming that I have to wait. I had done my best myself for little efficiency, called them before hand to explain what my situation is, then brought the hard copy of the prescription and waited to be helped, and this turned out to be a yelling match, the materials were just thrown at me, and without even asking them I was told that I can go to another pharmacy where they do better serve customers and even deliver medications. This is from a "PHARMACY" that pretend and advertise that the customer is very valued and important, and that their Pharmacy Employees will do their best to serve US under any circumstances. This was the most rude, unprofessional & disrespectful experience I have ever had from a company that has medical orientation and that they are always dealing with patience with medical needs.

"HOW IT WORKS" - Classified Vehicle Solutions (CVS) claims to provide a "unique" advertisement platform to get your vehicle sold. When you sign up you have "options" in purchasing a "Protection Plan". Those "Protection Plans" and their lousy Customer Service is the foundation of my complaint. Based on first hand knowledge and my experience on having engaged their services you will soon discover that the "Protection Plan" is a legal document that has been carefully crafted and worded with stringent Terms and Conditions that work against the Buyer and heavily favors the Vendor. Most will need a para legally to comply; however, even if you successfully abide by all of their Terms and Conditions, which I did they DID NOT honor their own 90 Guarantee Refund Policy. In the beginning their customer service is great. Why? Well, they want your money. You'll even hear from a live human being who has been trained in the art of marketing and skills of selling you on how "great" and "safe" it will be in using their service. Regrettably, I bought into that hook, line and sinker. DON"T DO IT! Once they have your money, you'll never hear from them again. Throughout the 90 day "sell" period they don't even suggest you revise your selling price. Now for $300; $400; or $500 don't you think one should get a bit more attention in both "sales" and "service" ?
Please note: if you make one error in addressing their Terms and Conditions for the 90-Day Guarantee Refund, you can kiss your money goodbye. Fortunately, that did not happen in my case. However, even IF you do comply with all the ### they don't honor their own Terms and Conditions. To get back my "90-Day Guarantee" I had to file a dispute with my credit card company. Now bear in mind you can't do that all major credit card providers will not act on a disputed item until you have given a vendor 30 days to respond. Plus you have to prove with documentation your case, which I did 30 days later along with 17 pages of copy this and copy that. Within that time period I called their Customer Service number every 5 to 7 days; plus, I sent emails demanding my 90-Day Guarantee Refund. Didn't hear a word; except, for 1 call after 15 days. Regrettably, I wasn't home, they left a brief message. It wasn't until they read my complaint on a blog and got a call from the bank that the the charge was being reversed to honor the 90 Day Guarantee Refund that I got another call from John Roberts. He insisted on sending me a refund check and requested I allow the credit card charge to stand. Why? Who knows, the bank already corrected and honored the problem. To complicate matters further they sent me the check anyways, which created a NICE problem. For all the slop and crap I went through I decided to back charge them $100. Hence, I had to mail back $300 of their money, which wasn't held up for 90-Days!
CONCLUSION & SUMMARY: they don't honor their own Terms and Conditions and their Customer Service STINKS!

The employees at this pharmacy are so rude! When i called for a refill I specifically told them i did not want generic. Then when i got there i was told the the name brand i was needing had been discontinued. They told me all they could get was generic. So i came home and called two pharmacies who said they both could get the name brand! Go figure! I refuse to use this pharmacy and i will go somewhere else where my business is appreciated.

I have had difficulty with the pharmacy at 1551 E. Sunset Road, Henderson NV store #8787 in the past with shorting pills in my prescriptions, however, today was the worst. I went to pick up my prescription and the woman told me the price and I questioned her if she ran it through my other insurance because the copay is cheaper. Right away she got and attitude and was argumentative. She went to the computer and checked and came back and told me that insurance denied it. I told her that could not be, I just filled it 90 days ago. Then she told me the system froze up and she couldn't give it to me now? huh? I called my insurance company and they said they did not deny it, it is approved...what scam is this woman pulling? The insurance company gave me an 800 number for them to call...after tryiing to talk to a supervisor, I got another person and I gave her the 800 number...my husband went over there and she informed them they are too busy to call the number? What? I did not get my meds right now, but I could not believe the tech lied and said it was denied...the other woman tried to give me excuses for her behavior. They tried to make it seem like we did not know what we were talking about. The 2nd woman even said she did not hear the conversation, but the girl did not tell us what she told us? Oxymoron isn't it? I can no long trust this pharmacy, I got the feeling someone is scamming for more money. Why would I pay more money when I should not have to...but the worst was their attitudes and horrible customer service on every level...

I'd stopped usin' the pharmacy in Nederland, because Diana and Chris knew nothing about customer service! I switched to the Port
Arthur store expecting BETTER service. I brought a list of 4 or 5 med's that I needed refilled. When I came back later they had lost
the list and asked me exactly which med's I needed. I couldn't remember. They said that the Nederland store had the info and it couldn't be transferred. Meanwhile, I'm burnin' gas that I can't afford. I make 25 grand/year on disability! I drove to Nederland and
was told that PA has access to anything on Nederland's records! I feel like someone's jackin' with me. My medication is for hydro-
cephalus, bi-polar, blood pressure, diabetes, etc. Y'all can see why I'm concerned. Please help. Please discipline some of the idiots
involved!
David Sher, 2201 Fairbanks, Nederland, Tx., [protected]

my husband on oct. 30 went to cvs store at 301 prima vista in psl to buy cartons of cig. they raise the price from 35.00$ to 55$ when he came home i told him to take them back when he was told they would not the asst.manager was rude and told him toleave the store and not to return i told my husband i would go up to talk to the store manager i go to the store all the time and know the girls and the manager on the receipti dont see no refund.on monday the 31th went up to the store to be greeted by the same girl when i said i wanted the store manager and ask her if she was the one that talk to my husband the day before.

she became rude and told me to leave the store i did get a little upset told her i want the store manager she said he wasnt there itold her i would be back she told iam not allowed back i then told her i would tell everyone in my area not to shop there anymorei have been going to this store for years needless to say i went to wallgreens and purchase my cigs they charge me 40$ acarton 15$ dollars less i will no longer shop at any cvs stores and iam still will talk to the store manager i hope this girl is fired for her rudeness and the lost of costomers in our area

CVS you all are full of IT! You all advertize that you all have $59.00 Net book . I have a CVS that is located right next door to my job, and I would go inside everyday just watch to see. If you all would get in the Net book, I watch it for 3 weeks straight and you all never ever had the netbook even when they were approx 99.00 the employees would say oh we are waiting for the truck to come in. You ask when the truck come in. Then they said or they never came on the truck. I have a rain check that I have been holding for approx 1 ½ month. And still noooooo never got it.

I purchased a fruit preserve at CVS on 11/12/11. When I came home and made a PB&J sandwich for my 7 year old son, he spit it out complaining that the taste was awful. I looked and realized that it was expired (DEC 13, 2009). I went into the store and was advised to call 1-800-shopCVS where I was later contacted by their risk management department. They were incredibly rude, almost as if they didn't believe that I was telling the truth. I asked for a supervisor in that department (John Monaco) who also promised to call me back and never did. They have pretty much ignored my complaint and have "dismissed" me. I have several pictures of food items that were expired for several months. Some even a year. The store manager advised me that she did remove a lot of expired food off the shelves.

I happened to be near another CVS and went in to look at their food section and (not to my surprise) found several expired food items there as well! This is disgusting and I cannot believe that a company of that capacity can do this and get away with it!

At a minimum, call back when they say they will. Or at all!

Cvs Pharmacy is unfair and treat their employees like Trash. The employees are working on less hours so their bosses can get their bonus at the end of the year. Also why is called CVS Pharmacy when the pharmacy closes at 6 pm on Saturdays and Sunday and most holidays. They treat their front store employees like crap they leave them alone during lunch breaks and when employees ask for days off they manager says sure to their face but will not give to them. Lunch breaks are a joke along with normal breaks I now that if you work in management you are not allowed to take a break or leave the store. They schedule employees alone or when someone calls out sick the person working the register isn't allowed to use the restroom sometimes for 12 hours until the next person comes in. CVS Pharmacy is a joke also on Shoplifters. Anybody can steal from their it is easy if their is only one person their also if a flash mob wanted to come in and rob them they would walk away with the whole store because most of the time only one person is working. The manager most of the time says that they ate working when they aren't. COME ON CVS PHARMACY treat everyone fair and stop treating your employees like crap Pee ons that you would refer as employees are people too. EVEN WLMART CLOSES ON CHRISTMAS YES the WHOLE STORE NOT JUST THE PHARMACY. ALSO Christmas is someones birthday not a ploy to make the money you can make before the end of the year just so you can pad your books.