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1.4 3351 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3351

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V
7:47 pm EDT

CVS cvs el dorado frisco texas

It started off with the online checkin which is a horrible feature. It takes your information within the alloted time then you arrive at the cvs in frisco and get greeted with a "you were allowed to check in? That's impossible i'll have to notify our it department? It shouldn't have let you"
All while my sick child who's care of this type of individual i'm supposed to trust. Disgusting. I'll be referring all my clients to avoid such atrocities and deception.

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2:48 pm EDT

CVS kodak kiosk

I was jus at the cvs on Sanford boulevard in mount Vernon ny, and I was using the kiosk and it told me to ask for assistance because there is no more paper to print the pictures. The cashier DAngelo called jasmine on the phone to tell her a customer needs help with the kiosk. She answers the phone and says that they don't not have anymore paper. I said ok I'll just get it on a cd then . I waited 15 minutes then DAngelo called jasmine again and says the customer needs ur assistance . Jasmine then walks out with an attitude. So I then in response to her having an attitude that I will take my business elsewhere. I really don't appreciate an associate that is there to assist customers with inquiries to come to the customer with a nasty attitude

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C
12:47 pm EDT

CVS cvs on norris ferrry rd pharmacy hours on easter sunday

I called the CVS voice system the Saturday before Easter to hear pharmacy hours for Easter Sunday. There was NO MENTION of the pharmacy being CLOSED! I am beyond frustrated at the fact that there was no notice posted on the drive-thru window nor was there any signage inside the store, but more than anything I'm ticked off because the voice system didn't mention holiday hours. How are customers that DEPEND on prescriptions supposed to know when CVS modifies their hours - I guess you want us to be psychic or channel Ms. Cleo (God rest her soul). I WILL switch my prescriptions to a pharmacy that puts its customers first.

Y'all suck and your location on Norris Ferry location smells like nasty funk...always has since it opened.

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J
10:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS horrible customer service for my infant child

Today 4/14/2017 I drove up to CVS on 9308 Kendall Drive, store number #03896 to pick up my child's prescription. I experienced the worst customer service I had ever seen in my life! The Pharmacy Technician MS. DOMINIQUE asked me the name and birthday for the pick up, I kindly gave it to her. She then states there are no ready orders here. I then state her doctor should have sent a new prescription over because you were not able to fill the other one because it was on back order. She looks me in my eyes and states mame the only thing was sent over was hydrocodone and it was sent today. So I very generously state "Do you mean Hydrocortisone!?we are talking about an infant here! I then repeat myself once more that there has to be a mistake because she did nit see a doctor today for anything to be called in today. As I was about t o pull off, I decided toi ask the tech to wait while I pull my childs medical apt notes via smartphone. As I m doing that ALL OF SUDDEN she saids well I do see a refill on this. So I then said why did you day the medicine was never sent over by her doctor and there was nothing there. She replied " Sorry that I didn't know! Dannnngggg! I said " excuse me!(as I was never rude to her) How long will it take for you to have this ready? I will walking in the store personally. She stated it will be about 10 minutes. After 10 minutes I walk in the store and she comes from behind the counter with her hands on her hip saying " I will apologize for not knowing, but I wont apologize for what I said because your delivery was wrong! I couldn't believe that a pharmacy tech was telling #1-My order was never sent which was incorrect, #2-NEVER apologizing #3-That I almost left the store without what my child needed because an employee at cvs did not have enough work ethic or compassion to thoroughly look for my child's order, #3-That she would have the nerve to come around the counter with her hands on her hip ( in front of her manager -PHARMACY MANAGER GEORGE MAHN) and tell me what she was and was not going to apologize for and tolerate. I THEN SPOKE WITH GEORGER, the pharmacy manager on duty and he apologized for the way things were handled, but stated he thinks there was some confusion about WHICH order I needed. I reassured him that the WHOLE TIME there was only one order ! The one that she said you didn't have that I'm being checked out with right now. I then proceeded to the Store Shift Supervisor on duty MS. JODY- I explained to her that I received Horrible customer service from her pharmacy team and wanted to have the store complaint line information. JODY was very professional and compassionate. JODY stated if there was items available for refill or ready items that were not noticed from the moment you drove up -Dominique was in ERROR. THIS IS WHAT I HAD BEEN WAITING TO HEAR! I assured her I was not normally a fussy customer but I spend a lot of money with CVS Health and the customer service I received was wrong, rude, and unacceptable. she agreed and stated it would be handled.
I am writing because I feel that CVS Health AND ITS EMPLOYEES should take INTO ACCOUNT they are servicing medical needs and customers have the right to CORRECT AND CURTEOUS INFORMATION. Ms. Dominique was inappropriate and incorrect . Not only do I feel entitled to an apology, but CVS Health is receiving my money and business faithfully with no hassle. I should be getting the same, but I DID NOT TONIGHT. I deserve great customer service every time because that's what I give ! NOT danggggggggg. I think CVS Heath should compensate their mistreated customers and re-train their pharmacy techs that do not understand that opening up that window at the drive through is more than just handing order through it. There are sick Men, Women, and Children who are sick and need fair and courteous service ESPECIALLY when they are being courteous. It is a big difference between HYDROCODONE AND HYDROCORTISOLE, ESPECIALLY INVOLVING AN INFANT. And its not the end of the world to say I AM SORRY THAT I FAILED TO LOOK THOROUGLY FOR YOUR CHILDS PRESCRIPTION. I am very disappointed in CVS. I pray no one else has to accept service this horrible for their child from CVS Health/Pharmacy. This is a sure way to loose customers.

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A
7:57 pm EDT

CVS pharmacy

I am very disappointed and disgusted by the recent decisions made by corporate (So they said anyway) officials concerning the use of discount cards/goodRX coupons for prescription pain medications. Without any advance warning, upon the day I went in to refill my pain medicine, they dropped the bomb on me that they are no longer honoring the pharmcudical discount cards or goodRX discounts/coupons on all narcotic pain medicines. Like I said, no advance warning so I could prepare myself or search for other options...me being one of the millions who can't afford insurance, pays cash for doctor visits and medicines. I'm one of the millions who rely on and need these much needed discounts just to still barely afford my prescriptions. My cost for one of my meds with the goodRX rate was $142.00...without goodRX..over 340...my other med with goodRX. $165.00...without discount $390..

This is like 3x the cost I've been paying for these meds since my doctor has prescribed them to me.
I'M not on disability even though it's been recommended by the neurosurgeon many times due to the severity of my condition. I must keep working to support my family and pay my bills. I'm a single income. It's not easy keeping up. But I keep working instead of giving up. But also to do that and tolerate the pain I endure and worsen by doing so, it's vital I continue my pain regimen or I literally can't walk, let alone be on my feet all day operating a business that has failed me too by not making insurance an option for me.
The pharmacist has no explanation for their actions, no one seems to have a reason why the drastic decision to cut the coupons, especially for UNINSURED PATIENTS. Their lack of compassion, or concern for the customers that are affected the most by this new policy is not only UNFAIR BUT IS INHUMANE.
It's hard enough and costly enough just to get in to see a doctor with such limited funds, then to get the care and treatment you need is another battle...so to top it off, now the pharmacy is contributing to my woes but making it now impossible to even get the medications I need to be able to perform my day to day tasks and routine. I don't understand why and they can't seem to tell me either.
I'M sure they charge full price to private and government insurances, and with the high cost of prescriptions, I very seriously doubt they are hurting for money.
But I can tell ya, I sure am. And what they have done has just made it worse.

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12:42 pm EDT

CVS pharmacist

I called the pharmacist to ask about a recall on a medication and she did not know anything. She was really rude and no help. How can you have a job and not know how to assist a customer. Pharmacy is a place of urgency and you suppose to know about medicine thats why you have the job I'm so upset because it is a life and death situation and should be tend to as Soon as possible.

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7:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS pharmacy

Numerous occasions I have had problems with the pharmacy. I take the medication Provigil for my narcolepsy and on more than one occasion the dosage has been entered in incorrectly which leads me to my first complaint. I use to have Bluecross Blueshield of Mississippi insurance and my physician wrote a letter for prior authorization to increase my 30 day supply of Provigil to 60 day supply in which Bluecross approved. I took a new prescription to CVS and when I picked the prescription up I only received 30 pills for approximately $100. I asked why was I receiving only 30 and the manager said the quantity was entered in incorrectly and that now Bluecross would only approve 30 pills every two weeks. When I returned back in two weeks to get the other 30 pills I had to pay another approximately $100. This continued for about a year and was thankfully caught by my insurance and I was asked why I was getting my medication filled every two weeks and was I paying two copays? When I reached out to the pharmacy manager I was told it was Bluecross' fault and they were not able to refund my money. I didn't get any help! My insurance handled the situation and I got approximately $1000 in reimbursement that I was paying to CVS!

Today 4/11/17 my physicians office called me confirming they faxed CVS my prescription for refill however when I called CVS they stated they didn't have it. I had to then call my physicians office back and even thought the nurse had confirmation she sent the faxed order and it was received she faxed again and my medication was filled.

I have given my local CVS numerous opportunities by calling the pharmacy manager telling him of my issues and as of today nothing has improved. As soon as I have my doctors appointment in May I will be changing pharmacies and so will my husband.

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S
7:13 pm EDT

CVS drive thru pick up service

i broke my ankle a month ago and spent an hour yesterday, sunday april 9th, signing up for cvs drive thru service so i could avoid getting out of the car and called the cvs store where i purchased the items only to find out they never got my order. i gave all the info asked for including how i was going to pay. i am a frequent cvs customer. i ended up having my son go in to that cvs store and purchase items for me. He didnt get the items on sale that i wanted, but i will just have to accept that . i went to 470 west main st, patchogue ny 11772.store number 5066. please let me know if this store does drive thru service and what i possibly did wrong and why my order didnt process. my extra care card ends in 7049. thank you. susan mahon
356 clubhouse dr
patchogue, ny 11772
[protected]

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2:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS prescription refills - only half of the amount but printed and charged like a full refill.

We have been using the CVS pharmacy #3032 on 4961 Monticello Blvd., Richmond Hts., OH 44143 for many years. We did not have any serious problems with it till the last few months.
On 10/23/2016 my husband picked up his Cilostazol prescription 3-months supply (180ct.). After first week of December he asked me to order a refill even though it was only 1.5 months since his last order. He had only very few tablets left. We could not understand what happened and why he was off of almost a half of his supply. He was out of his prescription for almost a month till we could order a refill in the beginning of January.
On 2/4/2017 I picked up my husband’s Lovastatin prescription 3-months supply (90ct.). And again in the middle of March he needed a refill. I worried that my husband might getting memory problems, but he is fine with everything else and he was telling me that it was not his fault. I also worried that he needs to stay for over a month without his prescription.
So I asked him to count the number of tablets every time we get his prescriptions refilled. On 4/1/2017 we picked up 2 his prescriptions 3-months supplies. When he counted (and I verified after him), we found out that a bottle of Cilostazol that was supposed to have 180 tablets had only 100. Almost a half of them were missing. I called the pharmacy and they apologized and told I could pick up missing 80 tablets. It was the 3-d time since October that he got his refills a little over a half of what he was supposed to get!
I was relieved it was not a problem with my husband memory, but 2 times he was out of his prescriptions for over a month. He is still without Lovastatin since we picked up his refill on 2/4.
I can’t understand this kind of negligence in the pharmacy! People could die because of that!

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2:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS pharmacy

I went to the cvs pharmacy at 1755 columbia road in washington dc last week and was given the wrong antibiotic. I was not informed about the mixup until 5 days later. This is incredible dangerous and scary, as it could have made me very ill. The wrong medicine was given to me on march 31- they gave me someone else's cipro instead of the prescription cough medicine I needed. I was barely given an apology when they called me back and was told "sorry, we were rushing". This is in no way acceptable and is very very dangerous. Will not trust this cvs again.

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9:37 am EDT

CVS coupon denial

In two different time the managers in charge have denied the use of a cvs circulars or coupons produced after the used of my club card. The last time, the manager claimed that the coupon I intended to use was not valid because I did not own a CVS club card. I have been a member for almost 10 years. The particular location practices are to be desired for.

Please take a look into their created local policy.

Thanks.

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10:28 pm EDT

CVS management in store ask to card for id because I have another adult with me!

Tuesday April 4th 8:30 pm, shopping in CVS store for Whiskey, baby pedilite, and juice.
My friend and I approach the counter and I place the liquor and juice on the counter.
My friend places the baby pedilite on the counter, and I ask her does she have a CVS card.
She does, and proceeds to get it out.
I take out my wallet and search for my ID.
As I'm getting mine the cashier/manager (Stanley Madrid) states: "since your together I'll need to see her ID too!"
We laughed, because we thought he was joking!
He then says, : "No, I'm serious!"
I said: "why does she have too have a ID I'm the one who is buying it!"
I place my Driver's license on the counter.
He says: "well your here together, so she needs to show me or I can't sell you the liquor!"
I then realize he must be a little special...So I explain:
"I put it on the counter, she is only letting me use her CVS card."
"When did they start carding your whole shopping party?"
He says: " It's because we just got cited, reported..." "So who's ever buying liquor if someone is with you they have to show you their ID too or we can't sell it to you!"
I say: "so if there is a kids with me or old lady they would show it too!?" "Duh?!"
So he just addimetly keeps repeating we need to see her ID!"
My 51 year old friend Tamara then says: "well how bout I just leave...And she walks out, but whispers to me: "I'll be back I'm going to get a bag, we forgot one!"
So I turn back to him and say, okay she gone so now what's the problem?
Now mine you; the line is 7/8 deeps now, and finally another cashier now comes up to other register.
I'm starting to become irritated.
He then says: "Well, I still can't!"
I state: "So do I have to leave the store come back in and stand in line again?!"
This genius tells me, "no I still couldn't!"
I look at him and ask, can I please have your name!?"
He then says: "sure, I'm the manager!"
Stanley...
I say: "well now I know why your store was cited, if CVS is hiring managers like you who lack COMMON sense, then this is we're the problem lies!"
Of courses he replies kindly with a "well if that is your opinion, okay!"
I say: "I'm not leaving!"
He places the liquor under the counter and proceeds to say he will only ring up the other items.
By now my friend returns with a bag, and ask:" is he still going on?"
I explain to her he is, and that he is their example of management.
He points to the sign above and says: "see we say we card EVERYONE!"
I say: "look I know you may be a little slow and I do not hold that against you, but the sign does not imply all in the party!"
I reminded him, that if I was shopping with a minor, the minor wouldn't be purchasing the liquor... I have 4 grandkids, and if they were with me I wouldn't be able to purchase liqour?"
Of course he looks flush and has no say, my friend then pulls out her ID, and says: "this is ridiculous!"
I ask what's his last name, and can he writes it down!"
I leave shaking my head telling him, "he needs to go receive more training!"

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6:21 pm EDT

CVS prescription coverage scam

CVS Caremark tried this prescription scam on me. I originally had a 90 day prescription at my local pharmacy and they said I had to have 30 day to get insurance to cover it. So I went back to my doctor at MY cost to move it to 30 days. Now yesterday I tried to get my prescription and I was told Medica is not covering it. I called some BS 800 number and was told I would need to go to 90 days prescription coverage and got to only CVS to get my prescription covered. I erupted and he finally told me there was an opt-out option to continue using my pharmacy. Advised me I could save $1 every 90 days but I would AGAIN need to go to my doctor to have him move my prescription to CVS AT MY COST. He didn't grasp the concept that saving $4 a year is not saving money when I need to pay the doctor again. it took TWO calls to CVS Care get them to finally cover my prescription without changing to their CVS pharmacies.

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2:05 am EDT

CVS i'm filling out a complaint about a manager

I was in a CVS store last night located off of Rolater and Preston Rd. While I was walking up to the checkout counter I begin to hear this lady yelling out at another employee that she had a customer waiting to checkout when she herself was standing right there in front of me. She was yelling that she had to throw out trash and didn't have the time to check me out. I wasn't bothered much by her ignoring me but the way she was yelling at and speaking to this girl was horrible. I seriously felt bad for this employee... She was being disrespected right in front of customers and the sadden look on her face really made me feel for her. This young girl held her composure and walked up greeting me with a smile and checked me out. As she was checking me out she was continuously apologizing for her managers rudeness. Although I appreciated the apology it wasn't her job to apologize to me. The manager should never conduct herself in that kind of way. I hope something is done and that this manager apologizes to her employee.

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12:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS service at front counter/buying prepaid green dot card

Hi Friday night on March 31 at 9:10pm I went into the 24 hour CVS on washington st in weymouth, MA. And bought a greendot moneypak card and had "Stefanie" the front counter sales associate ring it up and put $400.00 on it for me. I told her at the time that I wanted it to put money on my paypal debit card to use for a deposit on a hotel room. She rang it through and said that I just needed to go online when I got home and put in my information.I not expecting any problems was fine with this and went home and entered all my information. When I was done a text was sent to me by the prepaid card company saying that I had to have the sales agent at register scan a barcode that was sent to my phone. So at aprox. 10pm I had to go back and show her "Stefanie" what it said to do. Well not only did I have to wait for Stefanie while she was in the backroom and I stood there for aprox. 20 minutes but when she did come to help me she was clueless even though it explained to her right on the text message that she just had to scan the barcode and verify she collected $400.00 from me. Well she scanned the barcode but she would not hit the button to verify she collected the money because she told me that it should have already been verified when she originaly collected it once I bought the card and she didn't feel she should have to verify again that she collected it. The prepaid card said on it no refunds but I never expected to run across this problem. She had my money in her register ($400.00)and sold me a prepaid card that was another $5.95 that was as good as garbage at this point. It was unusable because she messed up and made mistakes. She would not refund me my $400.00 even though it was undeniably her mistake and she would not admit that she even made a mistake nor would she even apologize for it! I stood there for over an hour with her going back and fourth on what to do and she basicly told me that it was my problem and I would have to call the company to get a refund or fix the problem! Well on top of the aggrivation of all this waisted time getting nowhere. I did not have another $400.00 to put down on a hotel room so our plan to stay on Nantucket island had to be canceled. Now we have to wait weeks to get our money credited from this company and we still cannot even get our cash owed back they are only giving us a credit for the $400.00. We lost the $5.95 we paid for the card and another $3.95 because we could not use it for paypal in the first place when "Stefanie said that we could and shes the one who picked the card and said this one will work! I am sorry and I truly hate complaining being a person myself who has worked in customer relations and sales my entire life but this was just one big mess that could have been prevented and even made up for if I had at the very least just got a "I'm sorry"from her but instead she huffed and puffed off back into the back of the store and just left us standing there!

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8:21 am EDT

CVS pharmacy employee posting on facebook about customers

On March 29th a cvs pharmacy employee posting on facebook about a customer having an ADHD prescription filled for her son. The employee did not name the customer but did entail info such as she has other children on the medication as well. My children both have ADD and now after using cvs for our prescription needs for many years i will never use them again! When we as customers have our medicine filled we do not want to have to deal with her liberal judgement. The employees name is Heather Fender Potter.

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Update by Justanothercomplainer1
Apr 03, 2017 8:26 am EDT

Issue was resolved

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Ximena Morales
, US
Apr 04, 2017 6:36 pm EDT

I had a similar experience today at CVS when I went to get my kid's refill for his ADHD medication, I always go to the CVS on Paramount and Florence in Downey because I live very close and because they are the only ones that have the name brand medication which is the one my son gets covered by the insurance there is this guy that I think he is a shift supervisor his name is Shawn and he always gives attitude to the customers. Today he was very rude, him and the woman that took the prescription had bad attitude because a couple of weeks ago I filled another prescription for my son at a different CVS and there was a reason, I got a call from my son's school because he had fever so I went to pick him up and took him to the doctor's right away he had throat / tonsils infection and they gave him antibiotics so I went to the nearest CVS by my job and got it there.
Today Shawn or whatever his name is, was refusing to refill my son's medication because according to him I have to fill out all my prescriptions there (and I always do it) and that is completely wrong because I think we can go where ever is more convenient for the patient. But what it bothered me the most is that in front of everybody and my son was there with me he starting raising his voice saying "SO YOU ONLY GET THE CONTROLLED SUBSTANCES HERE?" and I was explaining to him that I only get that medication there because they are the only ones that have it in stock and the other pharmacies usually have to place an order for the name brand and it take from 10 days to two weeks and he only gets the prescription once a month. But he kept talking about CONTROLLED SUBSTANCES EMBARRASSING MY CHILD IN FRONT OF EVERYBODY.
Like a year ago the same guy was questioning about the dose and I told him that he should ask the doctor not me ... as is I hate to have my kid under medication and for this stupid guy to come and treat us like that! is not professional and it's discrimination to my son's medical condition. I will take this to the corporate if possible because I'm not putting up with that guy anymore.

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M
10:11 am EDT

CVS cvs natural daily fiber smooth dissolving orange flavor 114 teaspoons

I have been buying this product for over ten years and love the taste and how well it works. I always buy an extra one to have as a back up so this container is labelled lot 32224 with experation date of 12/17. Knew something was wrong since color was darker than it usually is. the taste is bitter with no orange taste.It doesnt dissolve well in water like it usually does. It left me very gassy and had some stomach pain that went away as gas resolved itself. I dont have the receipt and have used the product a few times so I cant bring it back to store.Store is located in Salem Ma. Could you please check out if you have had other complaints on this product. I would like a new container of this if its possible. I love this product and hope you have not changed the formula. Thank you for your help. Matt

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Update by Matt Giunta
Apr 02, 2017 10:13 am EDT

Hope this is not a new formula for this product

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10:58 pm EDT

CVS medication

Was told my prescription would take two days for an approval. Waited three days and No one called me back I had to call to validate if it was filled, all the sudden I get a call a couple hours later they tell me that some new girl "misfiled " my prescription and now they can't finish the process without a "hard copy. " it was E-Filed by my DR. Whats ridiculous is my insurance processed and approved it. CVS just can't give it to me without a second e file prescription REwritten by my doctor . I have to wait an extra two days because my doctor is not open till Monday. So about an entire week waiting on needed medication because of improper training . It was eFiled on TUESDAY ... they said they will continue "looking " for it but my best bet would be to wait till Monday . The pharmacy said they would cover my 3 dollar co pay ... I just think it's a big inconvenience and medical negligence on their behalf and now my personal information is floating around somewhere at cvs or thrown in the trash . The woman I spoke to was nice and all but Highly dissatisfied with this locations lack of professionalism . Your better off at another location or an entire different entity such as walmart or target .

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Amanda Pender
, US
Apr 04, 2017 12:29 pm EDT

I too have gone through the same thing. On 03)29/2017 I was called in 2 scripts from my Dr.A. Clair and after my appointment I waited 3 hrs before I went to pick them up. So I arrived they took my information and searched the system and she goes to the computer and proceeded to say we are waiting for pre authorization on one and the other was denied and the cost $107.00 so I tell her I have a discount card for that so how long before the paid will be ready. She then tells me you might want to call your Dr office and tell them to fax some paperwork to the insurance company or tell them to resend the scripts why when you still have my information in there from 3 days ago. Do you believe the young lady tells me it could take up to 3 days why should it take that long I have never heard of this before the patient do all of their work and they wasn't busy at all she could have helped me out, no they was standing around just lounging around while there was 4 cars waiting at the drive thru and the intercom kept repeating itself saying 4 pharmacy calls and nobody moved for at least for the 20 minutes I was there.. I leave and I called the doctor office and left a message. Proceeded to contact my insurance company I spoke to a rep she fixed everything and told me to give it a day and you should be straight on the approved medication but the other one was denied now it's 3 days later I called Cvs again talked to the pharmacist and he kept saying no nothing it's still waiting on approval no I just spoke to the insurance company and she told me everything he still telling me that there was nothing yet. Now it's Monday morning and I called again and still the same thing we haven't received the pre authorization yet he just see what was denied after I have spoken with the nurse at the Dr office on Monday morning and she said to call CVS on Tuesday at noon you should be good to go from our end. And today is Tuesday. So you know what the same thing. I am fed up and it's time to call in the big dogs. Corporate because this is rediculous and I will not use this CVS on Upper Riverdale Rd.

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M
8:07 pm EDT

CVS pharmacy

I have already switched pharmacies with half my prescriptions. Ecause of this. Four days in a row I get a text message that I have a prescription which in essence I don't. Each day they repeat the message so I call. The wait time is ludicrous. Once today it was fourteen minutes, then thirteen minutes. They initially answer and then one is put on hold again. They never subsequently pick up. This must amuse the incompetent people who answer and say one call is ahead. This is why people I have spoken with do not go to the pharmacy on Florence in Downey CA. It is a joke.

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7:49 pm EDT

CVS pharmacy

Today my wife went to CVS in Wallingford CT. The women who checks people in at the pharmacy was quite rude from the beginning of the interaction. She was continually short with my wife and was highly condescending. My wife explained that we do not have a copay since we have 2 insurances. After arguing with her about her insurance cards she said she would look into it. After looking Through her file my wife was told that this medicine was only being processed through one insurance despite seeing in the computer there were 2 and that we owed a copay. After repeatedly saying she was short on time, my wife had to leave. At which point she said she would pay the copay and leave. Then the lady instructed her to go to the back of the line where she could wait to check out. When I returned to get her medicine, I waited for about a half hour before being helped by the same women who apparently missed customer service class. She continued to make excuses for her behavior and repeatedly said they were short staffed. This is not my or my wifes problem, nor should it be made to be. I paid the copay which I don't believe we should have owed since last month we got the same prescription and it had no copay and with her insurance and mine as the secondary we don't have one. I would appreciate if you reprimanded this employee and emphasized the importance of customer care especially since this is a service based industry and you are dealing with people who are not in the optimum frame of mind. Quite frankly I will reconsider doing business with this CVS based on this poor experience. Also when I was in line there were 3 other customers with the same complaints. Nicholas Ranalli [protected]

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CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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Contact CVS customer service

Phone numbers

+1 (800) 746-7287 +1 (888) 607-4287 More phone numbers

Website

cvs.com

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