CVS
reviews and complaints

I am writing to report poor customer service by an employee, Mitch Bonnett, a pharmacist at CVS store # 07217 in Tuscaloosa located on Rice Mine Road. I do not have the date(s) I have had interactions with him but there have been at least 3 occasions where I have been treated in an extremely rude manner. He answers my questions both on the phone and in person that is indicative of a need to hurry, not to listen, and try to answer my question before even listening to my question. He has also been untrue about prescriptions that have been received by CVS and telling me he did not have them. He talks to me as if I am not intelligent and he is superior because of his position. I have used CVS for many years. I hold a Master's Degree and worked as a Speech Pathologist and although I am not a pharmacist, I am not mentally deficient. I am able to understand completely what he is saying and remember what he has told me. He may have the knowledge to be a pharmacist but he needs training in customer service. People who are asking for prescriptions to be filled are usually sick or in need of maintenance medication. They should not have to engage in a disagreement with the pharmacist. I feel that the person behind the counter should be kind and helpful OR find another job. I do not want believe CVS wants a person like this to be the face of CVS pharmacy. I did speak to another pharmacist at this same store about Mitch Bonnett and she suggested that I let CVS know because other complaints have been made about this man but previously but possibly no-one had taken the time to write to CVS complaints board. I ask the he receive some counseling on customer service and/or termination from his position. At the very least he needs to be monitored and mentored for the foreseeable future regarding his treatment of customers. Thank you for taking action on this matter. I would appreciate a response to this letter so I would know it has been received.
[protected]@gmail.com

Starting in June 2018 when I returned from Bakersfield, I went into the pharmacy location at Aliso Viejo on Aliso Creek Road to refill my monthly birth control prescription (which I've never had problems with prior to June 2018, or at this location). These issues all involve the same monthly prescription.

In June 2018, I tried to update my address and change it back to Aliso Viejo, but the pharmacist said my Aliso Viejo address had been deleted from their system and couldn't be updated yet (even though I moved back on 06/03/2018). In July 2018 when I went in to pick-up the same prescription refill, they still hadn't updated the address. They finally did in July 2018. In August 2018, I began receiving text messages that the prescription was ready for pick-up. When I went in to pick-it up though, the man at the desk said it wasn't ready yet. I waited about a 1/2 hour for them to fill it. Then in September, I went in after receiving 2 text messages on 9/11/2018, that the prescription was ready for pick-up. When I went in, a new intern they had working smiled at me and said it wasn't ready yet, but that I could leave and come back later. She then disappeared into the back and I didn't see her again. I waited to talk to the manager, and reported that someone was returning prescriptions that had been filled, because it happened 2 months in a row. The man who helped me told me there shouldn't have been a problem, because the prescription was actually ready. He then picked up the one that was since then filled, and asked me if it was the correct prescription.

During the months of June 2018 - September 2018, the pharmacy had steadily raised the price for the same prescription from $16.74, $17.40 to $18.11, saying the price increase had to do with the CA RX discount. When the prescription was taken starting 9/16/2018 this past week, I began feeling sick (stomach ache, tired, trouble sleeping every night this week, hot flashes and then a sore throat that began on 9/19/2018). I went in today around 2pm to ask if they could replace the package with a new one, because the one they gave me was making me sick. The Pharmacy Manager (an Asian man who gave me a card, claiming that the name on the card was his name, even though he doesn't look like the name represented on the card), said I would have to buy a new package at an even higher price $18.68. He said he couldn't just replace the bad batch or package making me sick, completely disregarded my statement that the pills in this birth control package were making me sick (indicating that I was incorrect in stating the prescription was bad), said it was the right prescription (because no recall had been requested), and that I had to buy new one's. He then also said I could choose to stop taking them entirely and gave me a sheet of paper with a phone number on it to call for medical CA RX advice, at [protected]. This number is no longer a working number for CA Rx.

Every month I have to pick up my Hormone Medication from CVS pharmacy on park Ave. South and 17th St. in NYC< and EVERY MONTH for WELL OVER A YEAR now, they tell me that they are OUT OF THE Medication and need to Order it, causing a WEEK delay in my medication, which is DANGEROUS to ME, Every month for OVER A YEAR NOW I have asked the manager named Carlos to PLEASE have it in stock, so I do not have to skip days, and EVERY month THEY NEVER HAVE IT IN STOCK AND tell me they have to order it, and I am forced to skip days of my medication. What can I do to stop this?

My husband is on medication for chronic pain. It will never go away. He does not abuse his medication, but has issues that cause intractable emesis. His meds don't always last 30 days because he loses so many doses on the days he can't keep anything down. Therefore, the fill date for his prescriptions is very important. Every month we are given a different date that they can be filled. Each person that works there, from the techs to the pharmacist, counts differently. Somehow no one can count to 29 the same way. They should be filling his prescription today, but won't fill it until tomorrow because the pharmacist can't face that she is wrong and didn't count correctly the 2nd time either. The inconsistency is beyond frustrating!

When two pharm techs tell you the date you may pick up your perscription and you come on that arrival date, then like magic the pharmacist changes it. Happened 2 times. Same pharmacist. I wait for an explanation. She tells me I need to ask for " her " next time. I ask what the reason for two different techs looking up the information gave me the same date for the same medication. Apparently this pharmacist believes she is superior to my doctor who perscribes .

I'm a diabetic, kidney failure patient and have been attending this "CVS pharmacy 219-39 89th Ave, Queens Village, NY 11427" for 7-8 years and have had frequent complaints towards their pharmacy department. Recently on September 3rd 2018 i ordered "Freestyle test strips". Normally when i arrive at the pharmacy i give my name "Kandiah Saravanamuthu" and receive the test strips without any amount due for my medicaid insurance paying for the cost( Medicaid ID# TA19015H). Unfortunately when i arrived at the establishment i was confronted with an unexpected amount due around $28. My insurance hasn't changed and i didn't understand why i had to pay an abnormal amount of money for test strips as my insurance pays for my medication. I went to the pharmacy everyday onward and the pharmacists demanded me to pay for the test strips. Then, I went yesterday September 14th 2018 and they didn't charge me surprisingly. I'm not sure why this has been a major conflict, this heavily dissatisfies my opinion of your organization due to these circumstances. In the meanwhile i have spoke with my medicaid insurance and they have told me nothing is wrong with my coverage thus they recommend me to change my pharmacy but i enjoy going to CVS for location convenience. However this pharmacy is damaging the image of your organization hence i think there should be a serious involvement. I'm sorry for bringing a complaint towards your organization but my family and I attend this pharmacy as well and i wish for a better environment. Please notify me as soon as possible [protected]@yahoo.com or [protected].

Thank you for your time

We have been waiting for my husband's pain meds for 4 days. He went in to pick it up 9/11/2018 as advised. He was then told it was too soon (it wasn't) and he could pick it up 9/14/18. At 9:30, 9/14/18, a VERY rude pharmacist called to tell him they were out and wouldn't be available for a week. He asked if she could check if they had them in the next city...SHE HUNG UP ON HIM! He can't take a breath without them! We have had multiple problems in the past and wish you would hire people who like people (yep, Funny Girl). We are elderly, live 45 minutes from the pharmacy. This all happened at the CVS in Felton, Ca. Where did they have the meds? In Scotts Valley, Ca. An extra 15 minute drive. WHY WOULDN'T SHE HELP US?

I picked up 2 prescriptions this morning for my husband and one was a medication that needed to be refrigerated. I DID NOT KNOW THIS! and the tech that gave me my order did not bother to tell me this or ask if I had any questions. I had several errands to run when I left and the medication was in my hot car for several hours. I had to stop back by later to pick up my Rx and only after I told my husband that I had picked up his new medication and HE told me that one if them had to be refrigerated. First of all, this tech was undoubtedly the most RUDE person that I have ever dealt with. She informed me that rule of thumb is that all medicine needs to be refrigerated. Really? I've never heard that and I have been a nurse for over 30 years. Instead of apologizing for not telling me this, she decided to talk to me like I was an idiot. Had I known this had to be refrigerated, I would have picked it up on the way home. This was CVS on hwy 58 in Chattanooga and the tech had short dark hair, glasses, and a northern accent. Maybe she thinks southerners are dumb. Who knows... But she clearly not need to be waiting on customers!

I walk into CVS Pharmacy to withdraw money from the ATM machine on my way to purchase and knee brace I asked if I can use the bathroom the attendant behind the register said no they don't have a bathroom. I stated this business does not have a bathroom for employees? He said yes we have it for the employees but I cannot use it. I informed the attendant behind the register about Ally's law. The attendance stated he does not answer to the law he answers to CVS. I I didn't purchase my item and walked away stated that I will report them.

My name is Melissa, my husband has been a customer at CVS Pharmacies for over 10 years. He has a broken back and has been receiving a long acting narcotic from his doctor and has been filled through CVS for the past 7 years. On or about Monday 9/1 My husband Alfredo brought it in a prescription provided from his Doctor to be filled. The prescription is for Ocxycodone 30 mg Extended Release. He waited and received the prescription. He came home and took the medication, and did so as prescribed for the next three days. On the second day 9/2, he said he wasn't feeling well and did not go into work. The third day he woke up in a complete sweat, had no energy and very very pale. I knew something was wrong. I took his medication, looked at it and seen there was a change in color, not something new, time to time due to manufacturer changes this does happen, I looked up the medication anyway and was shocked at what we had received. He was given a immediate release Narcotic. I brand it to the Pharmacy to be fixed right away. The on duty Pharmacist was extremely professional and apologized for this mistake. She refunded us back our $1.10 copay, but we feel something else needs to be done though. I would appreciate someone calling me back to follow-up on what the plan is to ensure this doesn't happen again in the future to someone else. My husband lost two days of work and was VERY sick. Thank you!

Melissa Corriveau-Benitez
Alfredo Benitez
Worcester MA
[protected]

CVS, 219-39 89th Avenue Queens Village, NY 11427

Appearance of this particular CVS is not in keeping with the CVS retail stores. There is garbage strewn from one end of the parking to the other. There are several grass squares on the sidewalk itself which are approximately 3 feet tall, also a lot of garbage on the sidewalks. I have never shopped at a CVS which is so unkept and dirty. It is embarrassing for our neighborhood as well as for people travelling through our neighborhood.

I'm in the store picking up my prescription and the pharmacist christen kamin makes fun of me while I'm at the register calling me fat.
I never actually talked to this woman so i have no idea why she thinks this is appropriate behavior. She looks miserable every time I've seen her in the pharmacy. It was extremely hard to figure out her name because she doesn't wear her pharmacist jacket thst has her name on it. I'm taking all my business elsewhere.

On Aug 30 2018 My Dr sent a script to CVS in zislip ztetrace to be filled. He sent it over in the early afternoon. At 4PM I called CVS PHARMACY in Islip Tetrace and spoke with Michelle. I explained I waited a week for this Dr to call on this script and wanted to know if had done so. She searched and said yes it's here however it's going to take A COUPLE of hours to fill. Not acceptable I explained they had this script for awhile since early afternoon and I need it filled ASAP. Michelle told me she would get it filled before het shift wad over. I thanked her and hung up. 2 hours later 6 pm still no script I called AGAIN got a young man on the phone and explained the story to him. He told me he wad trying to locate it but he couldn't find anything. I told him Michelle told me it would filled before she left for the day. He searched somemore and found it still not filled but put with orders to be filled the next day Saturday. He said zi have no idea why it wad put there. He assured me he was going to fill it right away and in 5 minutes it was done. WHY DID MICHELLE SAY it would take hours to fill when this other server filled it in 5 minutes and why did she put it in tomorrow's orders? It seems everytime a certain worker isn't there this CVs Pharmacy falls apart. This particular girl is handy capped and more or less gets EVERYTHING done there. It becomes a circus when she isn't there. I believe her name is Dana she is wonderful the rest of the staff R all like Michelle. I'm 100% done with CVS and bad customer service . I have friends who haven't gotten the right amount of pills it says 30 they get twenty 23 or 27 so now I'm counting my meds to make sure I got the right Amount! WHY do we have to do this because u have incompetent people working there. They didn't call my daughter when they didn't have her sons meds that he needed badly for his asthma and when she tried to call she couldn't get thru. She ended driving there just to find out they didn't have it in stock she waited AGAIN hours for it and no one bothered to call her and tell her there was none in stock. Seriously?Very very bad customer service . I suggest u fix it ur loosing a lot of customers. I went to rite aide gave them my info. Guess who is getting my families business now and I will tell all my friends also. SUCH an uncaring company at least my opinion cause of the staff at Islip Terrace...

So I was in the store the other day and I could hear the manager yelling at that young lady that works there, to me it looked like he was degrading her, it is just a job, humans do make mistakes, but this behavior, especially from a store manager should not have occurred, I can tell that she was upset over this and as a customer I did not need to hear this or witness this. If I see this happen again myself and others I know will not do business there again.

I visited the NC Minute Clinic on 05/14/18 and paid a 30.00 co-pay with my debit card.

I received a bill from CVS on 6/19/18 stating I still owed them the 30.00. I sent proof of payment to CVS on 7/16/18. The company completely ignored and sent this bill to a debt collector. I'm done with CVS. I've used this company for many years and they've not been the best. Transferring my prescriptions and my shopping to another drug store.

CVS on 6701 on North DaleMabry Tampa fl has a problem with refills and I'm not the only one that this happen but I call for my refill and there was one missing singulair 10 mg I call again and they call because I have more medicine to pick up I call a 3 time and went I get to the pharmacy they tell me that I pick up the medicine on 8/8/2018 and I wont get more until oct of course after they make me believe that they will call the insurance now I wont have my medicine until oct is not fair that they charge my insurance United Health and my copay for something I dint received also the drive thru is a nightmare I cant walk much so I have to wait
I'm looking for another pharmacy to switch as sooner I find it I will be leaving

I was shopping at the CVS in Elko, NV located at 550 W Idaho St., and when I was purchasing my items at the counter the cashier who's name was Lisa called me a sick [censored]. This happened on the 28th of August between 2:30 p.m. and 3:00 p.m. I think the resolution for this incident is for the employee to be fired as soon as possible, so that customers in the future do not experience this type of incident again.

Refilled my normal prescription. When I received my bottle back, I did not have 90 pills as I should have, (I actually had more like 96) and there were two different types of pills in the bottle!

No explanation, no nothing. When I took the bottle back to cvs pharmacy, they tried to tell me that they were the same pills by two different manufacturers, (how was I supposed to know what they were doing?) and 'they must have run out of the ones I usually get' but that they 'should have been in two different bottles.' I demanded to talk to someone in authority. Still waiting for someone to call me - 3 weeks later.

I've been a loyal customer for 20 years, , every month I get my medicine filled and have never had a problem but today 8-28-18 I went in at 5.30 am before work to get it filled, first he says to me let me check, then he comes at me with a nasty tone and says I'll have to get my narcotics at maple street, cvs is at every corner in my town. I explained it to him that the other one was not open and I had to go to work. I fill mine there a lot since it's a 24 hour store. He was very rude and treated me like a drug addict, I have back problems and leg problems which is not his concern but your pharmacy doesn't have to be so ugly to there customers. So I went down the street to Walgreens and no problems at all and still made it to work on time! So to end by saying he needs people skills is a must

I wrecked on my rollerblades and put the triple antibiotic and pain relief ointment on my road rash. I had a severe allergic reaction with very intense itching, pain, swelling, redness, hives, dry skin, thick skin. It has been 4 days since I stopped using it and was using it for less than 48 hours. It still itches pretty bad and is flaking. It made my injury 10 times worse.