CVS
reviews and complaints

What I want is for someone to call me.

My telephone number is [protected].

Between yesterday and today, I have spent almost two hours of my time trying to shop at one of your stores.

I am at the point where I am going to take my business to a competitor.

It's too much to tell you in this message.

My telephone number is the only way that I have ever shopped at CVS.

I have shopped at CVS for many years.

Now your system is not able to since my number. The last four digits of my customer care number is 1478. This is what appears on my coupons. The store has 4788 as my number, but these four numbers are the numbers preceding 1478. I cannot use coupons. Yesterday, after shopping at your Queen Anne Rd store for 45 minutes, I attempted to check out. My retail purchase totaled of $140. The coupons would not work. I called earlier today, spoke with someone who seemed to know what she was talking about. She said that the store manager was screwing up. She told me what to do. I came back to the store. The same manager wouldn't help me, and said I had to order a new card, which takes 6 weeks to get to me.

I am now sitting in the parking lot.

If someone doesn't call or respond to this written message right away, I'm taking my business and money to Walgreens.

Went to your location On Jericho Turnpike in floral Park. Walk to the register and was told that I had to use the self check out when I informed her that I did not want to use the self check out they said I had no choice because there was no registers open don't understand why I had to use self check out. I feel at 1015 in the morning that there should be at least one register open with a person on it. Reason I don't use self check out is because I like face-to-face interaction I don't use ATMs and etc I don't use self check outs I always go to someone have to do face-to-face.

I needed assistance, a buggy, basket, something. She had saw me & commented that my foot was swollen bad. We discussed hair care products that would give her volume. She left & my arms were full. I had to use my pockets to get my stuff up front. She then had called the cops, they wanted to arrest me but because I paid for EVERYTHING he couldn't arrest me. It made him very angry. He then proceeded to say that no one there wanted me back in the store. Why not? I didn't steal anything, wasn't planning on it. She even said I peeled off security tags & threw them on the shelf. I had done no such thing. Her name is Kristie. I pray that you don't continue to allow her to manage your store. I've managed a few places plus managed and ran my own for 17yr now...

Sincerely,
S.L.H.

Everytime I use your CVS pharmacy in the City of Orange, Ca. on Meats ave and Tustin the techs cannot speak English or even able to converse profesionally. I have mistakes with my petscriptions either by input mistakes or wrong meds issued. The pharmacist on duty 8/1/2017 would not issue my partial perscritption due to me because she did not issue it. The perscription was partial in the first place because the tech did not properly put the correct amount during the initial fill. I had to alert the pharmacy and they issued the partial which they could not fill. I stopped by two times to pick up at the stated time, only to be told the pharmcist is still not in.

I requested a refill of my son's EpiPen online last week - went into a Cvs store today (August 1st) at 8 am - technician busy with another customer - Pharmacist did not bother to assist so I wanted another 10 minutes only for the tech to tell me that it was not ready and sent me to the pharmacist - who said the script was expired - not a big deal it happens all the time I was not upset and understanding but I shared that i intentionally requested the refill before the expiration date and she said oh it expires today - but it rejected by insurance so I asked why didn't anyone call me. She didn't know... I have always used a manufacturer coupon to cover the copay she looks at the coupon says it won't work because insurance won't pay and it cost over $700 so "Call them and you should check your formulary" - as a pharmacist I would have never told a customer that I would called the insurance especially if my staff failed to inform the customer of the rejection prior to arriving to pick up the medication- so I proceed to tell her its probably because EpiPen now has a generic ... and I get a blank stare ... so I then share that I am a pharmacist myself and understand how formularies work because I work for a health plan ... so she tells me to call the dr for a new rx ... when I worked as a retail RPH that was unacceptable I expected her to fax the prescriber on mybehalf but no she just walks away... so I said ok I will just go to the pharmacy near my home. In my opinion this interaction is embarrassing to the profession of pharmacy and not how I was trained to assist customers because I only come this location (St. Albans corner of Linden and Merrick Blvd) because my son attends the private school next door. Maybe because this store is not in a prominent neighborhood she fells that customers can be treated in such a fashion but I am truly offended and will never go back and possibly taking my patronage to another pharmacy chain altogether. Because there is a shortage of RPH - I understand the difficulty of finding quality staff but I hope someone in your corporate office addresses my concern because ALL people no matter where they live or background should be respected and given quality service. Thank you and have a nice day. Sharail Lawrence, PharmD, RPh

I placed an online order for curbside pickup on July 28th at CVS. The CVS location is 1100 Liberty Street Trenton, NJ 08611. I received a confirmation text at 7:25 p.m. EST. I had to call the store to check if there was a issue with my order. I spoke with Allexxus who advised that my order was ready and I could come in the store to retrieve my purchase. I made a curbside order, so why would I have to come in with my two children to pickup my order? After I advised that I will speak to a manager once I get to the store, I received my text letting me Kno my order was ready for pickup. This store is very unorganized. The staff needs better training as well. I was turned off from the curbside pickup services and it was my first order ever placed online. I would like for corporate to look into train the employees at this CVS much better than what I witnessed!

I had went to Cherokee Medical Hospital because I have 2nd degree sunburn/ sun poisoning on my face and was talking to the " soft " spoken pharmacist ( not being ugly, but he sounds like a female when he talks ) and I was telling him that I had used sunscreen on myself but apparently it didn't work and he called me an idiot.. not once, but 3 times and then said he was just kidding.. NO ! They AREN'T " kidding" when they call someone an " idiot " 3 times ! It's VERY unprofessional of him to talk that way to me or to ANY customer.. it hurt my feelings because I was already feeling bad about being out looking the way I do and then to go get my prescriptions filled ONLY to be called an idiot by one of your pharmacist.. I don't want anyone to lose their job, by NO means.. but I do however, want whomever is reading this made aware of who you have hired with your company and how unprofessional he is.. we have only 1 CVS Pharmacy in the town of Centre, Alabama and it's not like I have a choice not to be a customer because my husband and I both use this pharmacy for our medications.. I am just extremely upset about this and I felt that someone needs to know about it so it doesn't happen to some other person.. thank you for your time

My mom is diabetic and knows of a bundle that CVS provides. My mom desperately needed insulin and tried to buy it at our local Rock Hill CVS pharmacy. We were surprised that they did not know a thing about the bundle. So my mom stepped away from the counter and called a CVS representative and the representative confirmed the bundle. My mom walked back to the counter and told the Pharmasist that they confirmed it. The Pharmasist just ignored my mom blew my mom off and acted like she was a nuisance.

Called in my last refill before expiration date to CVS in Nashville NC...i was told when I was to pick up med...on that date I was told by associate not only did the machine give me inaccurate information of pick up date but no refill was noted of being called in and now that expiration date had passed I could not get my refill. Now I will have to go weeks without a medication I'm suppose to take everyday for the rest of my life while waiting to get in to see my MD something that could have been done in time if i had gotten the refill. With multiple appts to regulate dosage and multiple blood test done due to being off my thyroid medication for weeks. This is not only an inconvenience but costly since I don't have insurance. A service as important as a pharmacy and deals with health issues should not be running its business on a machine that gives inaccurate information. They showed no remorse for their negligence and blamed me the patient by stating i should not have depended on their machine. Not only does it show me how they care for their patients but I will not use this pharmacy again. As someone who works in the medical field I'm very disappointed in a pharmacy that is so neglectful in patient care.

When I went to fill my prescription for adderal I was not treated kindly. I was told that they do not have that Narcotic in a rude way. When I asked if it could be ordered she said that it would take 4 to five days and didn't even offer me that option. She was rude. I should not be treated that way when filling my script. This medication was prescribed to be by my doctor for ADHD. She should be perfessional and treat coustomers with respect, no matter what the medication is for. It's not right. And it certainly looks bad for CVS I won't be going back there.

Bad things are happening. I ended up suffering terribly by this pain which has returned in force over the weekend. I had a major anxiety attack over it and before I became suicidal I went to the er, and you know how scared I am of the er, right. But i've been horribly harassed by one pharmacist at my cvs and was mistreated by another at another cvs who called my doctor to complain about her prescribing opiates to me in the past. My doctor was furious.

Here is what happened - I was taken to the er today for extreme pain in leg and back which caused an anxiety attack and chest pain. I knew from past experience to go to the er before things got worse. So I went to the er and when released I went straight to my doctors office for help, since he's in the same building. He gave me two prescriptions, one written and one sent online. I went to cvs to fill them. Since standing in one place for more than a few seconds causes extreme pain I sat down. When he pharmacist told me that my script was ready I went to the counter to pick it up. They all saw me standing there waiting and did nothing so assumed they were to busy to help me so I sat down to wait in a chair about 10 feet away. Believe me when I say that they knew I was first in line. I wasn't concerned about a line because nobody was there.

I was sitting waiting to be helped a man came to the counter to wait. Since was formally in front of I explained by saying politely "sir. I'm actually in line but i'm in too much pain to stand in one place." make sure we understand that standing in one place causes extreme pace while I can tolerate the pain from walking which is merely severe. I had no wish to aggravate my condition. At this point the pharmacist became abusive, which is not new to me since he's be extremely abusive to me in the past on two occasions. On those past occasions I complained to his supervisor. Since he keeps being abusive she either ignored me, never spoke to him or he ignored the complaint. Three strikes - he's out!

Another pharmacist harassed my doctor about my prescription.

This is all too much to let go. Time to take action. I'm filing a complaint against both the pharmacy and the pharmacist with my state board of health and human services. You do not harass people who go to the pharmacy to get meds for anxiety and pain. You do not expect people who are disabled from chronic pain to be able to stand in line.
This time

As I said above, he quite rudely refused to let me sit down while waiting to be served, saying that I must stand in line while waiting. He said that he sees me walking around town so he knows I can walk. I tried to explain that I was in a great deal of pain and am unable to stand in one place without it causing severe pain but he not only ignored me but became more abusive. I even asked if I could move my chair 10 feet to the counter and he became kept it up. Before when he was this much of an [censor] to me I tried sitting on the floor in line but he yelled at me for doing it.in this case when I complained to his supervisor all she did is go back into her office. If she called the pharmacist from the office they didn't pay any attention to it, again!

This is still a free country, right. If someone does this to me again in a pharmacy can I sit on the floor and wait? If they call the police on me will I be arrested for ignoring him. He's not a doctor, an orthopedic surgeon, a neurologist, etc. He's a pharmacist - period. Numerous times in the past I complained about this so its clear that i'm being ignored. I just need to know what my rights are so that I don't get arrested. I need my medication but I also need not to be in more pain than necessary.

Since this is the 4th incident, 3 with him and another and another cvs location. I am attempting to file charges. I'll post what happens

Best wishes,
Pete

This pharmacy will never fill my meds on the date they are supposed to be filled.Therefore I have to go at least one day without my prescribed meds. I have tried to resolve this with them many times with no change in their service. I am sick and disabled. No need for this.It causes me unnecessary pain and suffering.Some one in the administration of this business needs to correct this. They are very rude each time I come there.This is no way to be to the elderly and sick.

This complaint is regarding store #7539 1924 statesville blvd salisbury nc 28144 the manager started insulting me my sister in law and my two nieces. Because we just told him why wasnt he scanning our coupons hisvresponse was im tired of this [censor] and we never disrespected him we only ask that question then he started insulting my teenage niece next thing we know he start screaming at us louder and louder and we said we only want u to scan our coupons next thing you know he starts screaming get out of my store or ill call the cops then he added yall and yall [censor]. We never said anything bad to him but he seemed to gotten really mad because we where using points we had earn plus coupons we wasnt robbing from him we was just trying to save us money but he didint seem to like that he was just really rude and disrespectful so we just decided to leave everything at register and got out since he just keep screaming and insulting my 13 year old niece and us 3 he didnt get his name but on out receipt shows cashier #0000088 he was dress in dressy shirt and pants and look to be the cvs store manager this happend 7/23/17 around 6:30pm and we realized from checking our receipt on a purchase i made he didnt scan my coupons sad how one of yalls employee acted really sad and dissapointed how can a store manager! Scream at a 13 year old for just saying dont scream at us sr where just trying to save money since her mom didnt spoke good english she had to defend her at gainst his loud screams please address this matter hope doesnt happened to any one else!

My husband was given a prescription for Carafate 1GM/10ML. A day after getting brought it home I noticed the difference in the solutions in the bottles. He had taken a dose from anther bottle that he had gotten which was a small bottle. Once we noticed this we returned it to the CVS pharmacist and they told us they would not replace it with the correct and even amount of solution. He spoke to the store manager and was told she could not help him and walked away. He called the complaint line and was told they would take a report but could do nothing to help him. He was afraid to take it because he would either get too much or not enough. He wound up in the ER again that night. This is totally unacceptable and I feel the store should have corrected their error. I will be contacting my insurance company to see if I can stop CVS from being paid. I am also posting on my neighborhood website so others will see what a horrible store this is. I will be transferring all my prescriptions to another pharmacy. I am attaching a photo so you can see I am not kidding around.

I placed a follow up phone call to CVS Pharmacy in Lanett, Alabama on July 15, 2017 in reference to a prescription that was dropped off on Wednesday, July 12. The call was regarding an order for Glucose Monitoring Strips for a family member that is on Medicaid/Medicare. The family member was in the hospital from 07/09 until 07/12. She was prescribed several medications, including the use of a Blood Glucose Monitoring System. Since my cousin is elderly and do not drive, my mother took the initiative to drop off the prescription. Upon dropping off prescription and getting glucose strips, a form needed to be signed. The pharmacy tech had my mother to complete paperwork for my family member, in which my mother was informed to sign her name instead of my elderly cousin's name. My mother was informed that signed paperwork had to be submitted to insurance agency for coverage. Process could take up to 24 hours. After 24 hours, my mother called pharmacy for update. My mother was informed that request had to be resubmitted because the insurance system was temporarily down. My mother was informed that once system was operating again, request would be resubmitted and that she would receive a courtesy call. No call was received. On July 15 another call was placed in reference to the status of the strips. By speaking with several pharmacy reps, no one appeared to know the status and per the pharmacy tech there wasn't a signed form on file. The reason for this complaint is that my family has been a loyal customer of your pharmacy for years and this is not the first time that we have had this problem. On numerous times, we have placed orders for prescriptions but they were not ready in a timely manner. Prescriptions were also dropped off and for some unexplained reason were not filled by the date of pick up. I have experienced these issues myself but continued to stay with this pharmacy, however when these issues occurred with my elderly grandmother (who is now deceased), we had to move her account to another pharmacy. She had a stroke and therefore needed her medication in a timely manner. Prescriptions were presented to your pharmacy for refill but there were delays due to incomplete paperwork (signature, insurance follow up, etc). Because of the delays, we had no choice but to transfer all of her medications to another pharmacy. It just amazed me that when my grandmother's account was transferred to another pharmacy that I can honestly say above a shadow of the doubt that these issues were never encountered. Although, my existing family members continued to render services from CVS we believed that things would change. However, they have not. Just recently I encountered an issue with my prescription in which my eye doctor sent in the prescription while I was sitting in the office with her but for some reason, my prescription was not received and I had to contact my doctor at least twice to have my prescription resent. My elderly family member cannot at this time afford to have issues with the delay of the prescription services. We only wanted our prescriptions to be handled thoroughly and in a timely manner. I feel as though there is a lack of communication within the pharmacy and the reps are not notating the system properly. We should not have to constantly repeat the previous information if the system was notated properly. In closing, just to inform you how frustrating this service has been to me and my family, this same elderly family member was given the wrong medication by your pharmacy in which she noticed in time before taking. What does it take to receive professional and caring customer care from a business that the individuals working there would like to receive for themselves or their family members? Taking care of a sick, elderly family member is stressful enough. Customers do not need the added stress on top of the situation.

Yes, yes... The worst of the worst. Unfortunately, july 1, 2017, this was the cvs close to my location at roswell apartments in georgia. I am an out of towner from alabama and had to wait to get my meds in ga. I was driven to this cvs (Would rate -10) if could. Well to say the least, I stood at the counter for too long, at least 6 minutes, with not one person, in line, but me! There were at least four (4) cvs employees behind at (In), the pharmacy. Mind you, not one time was I acknowleged until I raised my hand and said, customer is here. Then, the pharmacist, (With all 4 of them looking), he simply said that he had said something to me, but that his voice is very soft and I probably did not here him. Well, I heard him say that and there I still stood. Least to say, I did need my prescription of plaquenil. I had, to leave without my medication. I could not afford to get sick there... I would not be making this post/text, because, I would be dead, still waiting on service, which does not exist at 895 holcomb bridge road ga 30076. Yes, I did go straight to the store manager, who was sweeping up front, informed him of the unprofessional and deleted form of any at his pharmacy.

I was shopping last week at cvs on western and Venice when I arrive I made line to request a bottle it was 15 minutes before closing when I ask for assistance they send me a manager since the wait in line was taking forever, once the manager by the name of john showed up he refuse to get me a bottle from the liquor cabinet since he had a long line and it was 5 minutes before closing he refuse to walk to the cabinet since he was doing the register he advised me to go to food 4 less when I don't even like shopping there so when I ask for the district manager he advised me that his name is posted outside the wall if I have any complaint to make the long story short I would not come back to this Cvs until they change the employee or manager running the shift specially john he was very rude and disrespectful maybe cause of my skin color I'm not sure but definitely not coming back to that store

I live behind the cvs on grafron st worcester, mass and every year their snow plows ruin and break my fence. This year I have contacted them several times both in person and by certified mail showing pictures and damages. Every other time my fence was fixed by them. this year they have not even responded. I want two things . my fence fixed and some solution as to a barrier so it does not happen year after year. I am considerin seeeking legal advice because this is getting ridiculous. please respond ASAP.

My son & I both fill all our medicines at this pharmacy and a month doesn't go by that they don't screw up something causing us unneeded hassle when getting our medications. I do not know who is in charge of this pharmacy, but they really need to get it together training their staff. We use this pharmacy as it is closest to our home, but the problems are so frequent I am considering switching to another pharmacy for me and my son. I also know other neighbors who are having the same problems with this particular pharmacy.
I think you need to do some quality control monitoring and staff retraining. A person should be able to rely on their pharmacy,

Tonight at 3am i went to your cvs store in greenwich ct. Store number 6702 . when i went to pay your system was not reading phone numbers. Or email. I had a 20% off on the card and items on sale would not give sale price because system was not taking any numbers. So i asked the young lady to call manager to resolve this. She said coupon expirex at midnight. I toldher that was a couple of hours ago and cvs still honers it a xouple of days.
She tried to say no and the casheir was very helpful and explained to her that yes it would still be honored for 2 days. And that it would not even ring sale price on other items with out card. So i asked so im goi g to loose out on sale price and 20% on non sale items. I will have to call company tomorrow.
She was not happy at all nor pleasent.
The young lady Anita was wonderful and very helpfull. When manager saw what i was. Talking about because i told her i use to work for cvs so i new she felt forced to do it.
Another customer was there having same problem she did not want to honor the 20% on his either.
Its a real shame that customer service by a manager would be so poor. Besides having worked for cvs i have been a customer for over 20 years and im sorry but alot of your managersl could benifit from going back and reviewing the customer service protocols.
Thank you
Sincerly Luisa Ramalho