CVS
reviews and complaints

I have bought a vitamin last Oct 2017 when I was visiting New York, Long Island and discovered that it was expired long before the date of my purchase .
This vitamin should have given me immunity from cold and I was used to take it when it was expired It was not being effective and therefore coughs serveral colds last winter when I was reading on the box I discovered that it has been expired . I am contacting my lawyer for advisory about this issue
Thank you waiting for your feedback

Moved into Saint Petersburg Florida, 5 years ago...one prescription that's been the same for the last five years... they can't seem to ever have it on hand... sometimes the doctors office has to cancel the order, and I'm stuck running around... to find it at other pharmacies across the county...Monday the dr faxes it in...Wednesday I call to check... saying hello it's Memorial Day weekend...coming up, drs going to be away, the office isn't going to be able to transfer it to another Pharmacy...don't ya think you should have called me.. to say it's going to be a problem... Nothing is ever their fault...in the 5 years ... I've had to have the medicine transferred to somewhere else ten times...so I keep asking myself ... why do I still use them?..cause I'm lazy... and cvs is around the corner... but seriously just how convenient... is it really?. If twice a year... I have to run all over the county?.. and have an argument ...my brother use to be a district manager for CVS, thank god he's not there anymore ...and I sure wish Caremark, NYSHIP... would use Walgreens to manage our drug program.

It's a shame that I can't go there and print out pictures in private. The whole fricken store can see all my photos as my back is facing them and my pictures are on display for the whole world to see.. Not only that but the screen is big that even if I try to hide them with my hand you can't.. Why you ask because me and my private pictures are on display. Why wouldn't the designer of the store think about privacy when doing the store that way. Please fix that. I know i'm not v the only person who feels that way. More people would go to store to print thier photos if they know that thier privacy meant something to you people. Good that angers me, but I know my voice will not be heard. This letter won't even be read in sure. So this is a waste of good damn time! That [censored] who did the store should be put in the desert by his or her self till they can actually design a layout of a store that thinks about the people instead of rushing a job thats that's no good in the end.

Thank you and have a good day now.

Sarah watson
Seffner, fl

I went in person to pick up my son's prescription that was sent yesterday and was told they did not have it ready. Called ahead to make sure prescriptions were ready and was told it was ready for pick up. When I came to pick up they messed up on name was told to drive around several times till the name would get corrected. Pharmacy tech was rude and expected me to continue driving until they corrected mistake?!

At approximately 8:05 am on Tuesday, May 22, 2018, I purchased a pair of reading glasses for $21.40. I paid with my debit card. Throughout my day at work I noticed that they were not strong enough. The trash (with my CVS receipt) at my job had already been emptied by the time I decided that I needed to return them for a stronger pair. I returned to the store at approximately 7:30pm. As I entered the store, the Manager, Chris, was at the front register. I explained the aforementioned scenario and asked if he could look up my purchase. Chris replied, "Yes, you may go and get the pair you need while I look up that information." I ended up selecting a pair that was $37.45, which I was prepared to pay the $16.05 difference. However, when the cashier rang up my purchase, $21.40 was taken from my debit card. I questioned why I was only given $16.05 credit when I paid $21.40. Chris seemed puzzled but said, "when items have been on sale in the past 2 or 3 weeks and returned without a receipt, it is their policy to return the lower price. I asked for my money back. I was given a CVS card with only $16.05 credit. Chris said that according to store policy, that was all he could do. They profited $5.35 and I have no glasses.I paid $21.40 and I should have been given $21.40 credit towards my $37.45 purchase. In addition, my bank records will reflect that I paid $21.40 and not $16.05. Chris gave me a CVS card with $16.05, but I am entitled to the remaining $5.35. The principal of this matter is what I have an issue with; I want a full refund of $21.40.

I've been going to the CVS Pharmacy for years. Never any problems, the last 2 month have been a living hell there. New staff is nasty and screw up the prescriptions every time I go in. I went to pickup a prescription, and they never filled it because they said it was to expensive. Never called me to tell me. All the customers are complaining ever time I go there. What the hell is going on there. I wouldn't recommend Rt. 516 CVS to anyone!

I have been shopping at 3847 cvs in asheville nc for years and the last several times there has been a very uncomfortable experience. The manager daniel is very dispectful and rude. I have heard him speaking to his employees and others without respect. Some of the employees there are also very unfriendly. I asked them to help me find a product and they told me they didnt have time. The pharmacy there is good but I am considering going somewhere else where I feel I would be appreciated. I am not happy with the way this store does there customers or the way management appears.

Alexis Robinson testified under oath on may 21, 2018 in judge Dempsy courtroom that my father (Kit Farmer) dropped off a prescription for his daughter (Kiana Robinson) in Union City on Jonesboro Rd. She stated she took the prescription researched what the prescription was used for and what the doctor's specialty. She stated the meds are used for women who get (boob jobs) breast implants to the judge and court room (a violation of HIPPA). My attorney implied that she was not authorized to give this information. Alexis replied "I am a licensed pharmacist". I feel without my consent and knowledge she gave out personal information about my health and implied what she thought my reasons were for taking the medication. I was embarrassed and this type of behavior is unacceptable.

If further information is needed I can request a copy of the case from Fulton county courthouse.

At the beginning of this month I had my prescription not all the way filled. The lady said they would call me when it came in. They didn't! So I called today at 10am to ask if they had it in stock. Mind you that was 5-3-18 today is 5-21-18 the lady said they would fill it. I never received a text or call so I called at 6:45pm they put me on hold for 15 min till they never answered and I called back and they were closed. I just recently moved so I changed my cvs pharmacy to this Cvs 1751 university dr, vista California 92083. These employees can't get it together.
I've had problems ever since I changed pharmacies. I think its rude and unsatisfying when they tell you there gonna take care of you and they dont. I've been with Cvs for 25 years and I've never seen any pharmacy so unorganized and uncommunicated in my life. I really hope this changes because people need their medications. I understand the changes with switching pharmacies but it's just location change I'm still in the system. Please fix this immediately. Thank you

On May 19, 2018, I entered into CVS Wilson NC store #7335 to pick up my prescription. I came up to the service desk to pick it up and the Pharmacist said she will be right with me. Suddenly, an older White gentlemen came up at least minutes after I did. The pharmacist was familiar with the gentleman, so, she then had the clerk to ring him up first. The clerk then ask me to step aside to ring the elderly man first. I did not move. There was no altercation, another clerk then helped me with my prescription. I really felt uncomfortable with the type of service and I will not be using your services. This type of service will not be tolerated and I will let everybody know what happened here.

Jamie has NO customer service skills at all in fact she purposely delayed my refills and not calling me till 45 minutes before 5 on a Friday night so that I couldn't reach my doctor before he left for the weekend. If you have to shop at the CVS on Lafayette Sq go when she is NOT There s the other pharmacist Chris is much better.i have filed multiple commaints in regards to Jamie Vanderveers lack of professionalism!

Today our doctor sent two prescriptions for my husband to this pharmacy. After 50 minutes we went to obtain them. I have had prescriptions filled here under my name. He has not. Regardless the prescriptions were written for him with his name on it. Upon arriving we are told there is no scripts under that name. Maybe our doc sent it to the target cvs in Munster. So we leave. I call the Target CVS on Calumet speak with someone in pharmacy and they say there is no prescription there for my husband. We return home. Call our doc office leave a message inquiring where they sent his scripts?
Then I notice our answering machine has a message from cvs on Main and Calumet stating My Prescriptions were ready. Mine as in MY NAME not my husbands.
I call this pharmacy tell them about just being there, arriving home to message, and ask why did they say MY scripts were ready? I go back to this cvs. And explain the recent phone conversation and am told by the counter help, My Doctor must have mixed up the names. So I ask to see the original scripts sent, and a pharmacist announces I have that order. It's in the wrong name. It should be in man's name. I'm redoing it
I ask who made the mistake, my doctor or the pharmacist? And the pharmacist explains he did it because my husband was not in their system! Now I find that unbelievable! Because my husband had not filled a script there ever before, and because I had, this pharmacist decided to fill these scripts under MY NAME instead of who the doctor had made them for! That's wrong and possible illegal! Although the counter help apologized and didn't know how that could happen, the Pharmacist Joseph C.. something, did not once apologize for the mix up or even appear to care. The time date on my visit was 3:15 pm May 16, 2018. Register 13 in pharmacy. TRN #2136 Cashier # 1553888 STR #4368 801 Main Street Munster IN
This is a HUGE MISTAKE.

I had repeated my husband's name and birthdate several times through out the first initial visit to pick up and the follow up visit after message from pharmacy. Not once did any one ask me my name, and quite frankly why would they? The prescriptions were from my husband's doctor for him! But because he wasn't in the cvs system they just filled it under my name? How can that even be acceptable. Yes the medications were not life threatening... and no one got hurt. But had it been something that could have hurt me, and I was picking up both my own prescriptions and my husbands this could have been very serious.
Please reconsider this man's position at this pharmacy.
Btw he attempted to ring me out at the register (since the counter staff was busy with another customer with an issue) and while doing so this pharmacist with my husband's newly repackaged medications in his hand, husband's name spelled out clearly on label and my cvs insurance card sitting on counter with husband's name clearly printed, proceeded to type his name in incorrectly, asked my husband's birth date and upon giving my answer was told "nope". I repeated his correct birth month day and year and again told "no". It was incorrect! I EVEN GAVE MY NAME AND BIRTHDATE figuring maybe he screwed it up once again. It ends up the pharmacist had typed in my husband's name wrong. Spelled it wrong. And there fore it was not coming up in their system. Seriously, there needs to be someone looking into this guy before someone suffers or dies due to his incompetence. Fortunately a nice counter clerk "Marie" name listed on the receipt, took over the Register, corrected his mistake and I finally was able to get out of there.
Worse experience I've ever had with a pharmacy in my life.

I can submit online the scripts I want refilled and they will refill something different. I have even checked my email confirmations thinking I checked the wrong scripts. Nope. This has been happening for the past year along with the text confirmations/reminders I receive. The pharmacist on 7/14/18, told me he wasnt responsible for online refills, etc. I never said he was responsible but its never done correct and sometimes not even filled. This same pharmacist had told me he would order the Accutane for my son. He said it would be ready Monday. NOT. It ended up that they couldn't get it BUT never bothered to call. It's the same old poor customer service with this CVS. This particular pharmacist is a royal jerk as well. He is condescending and a smartass. That's okay. My money spends well at other pharmacies. Obviously, CVS has plenty of business and can treat customers however. Today I am moving mine and my families' scripts. No more. I have coworkers who've had similar experiences and have moved theirs too.

The manager at the CVS in Mesa, AZ store #5026, is Very Rude and disrespectful.
I serviced this CVS store for 2 years as a vendor. On May 10, 2018, I entered in to the store to perform my weekly tasks, then all of a sudden the manager (RAMON)., began yelling and screaming at me " I'M TIRED OF DOING YOUR JOB FOR YOU! then said' YOUR BANNED FROM THIS STORE, DON'T EVER COME BACK!... This was shocking to me..considering I'm in his store each week and he signs off on my completed work tasks.
He would also nag and hound me every time i come in the store about getting him some coffee from Dutch Brothers..."Where's MY Dutch Brother's COFFEE BRO?
Nonetheless, I found out that Ramon is the Training Manager...He has terrible communication skills. He then told lies to my employer about my work ethics, in which they know I am a role model employee..
Weeks prior, he asked for my employers phone number regarding some work assisgnments. On May 10th, he also made the statement, that I gave him a fake phone number and said, "It was probably one of my friends phone number I gave him." How ridiculous is that? I have been with my employer for over 8 years, never had an issue. I found other complaints online about the same manager. He is really doing a disservice for CVS, he is running away customers with his outrageous behavior and communication skills.

I waited in line after being contacted by this store over the phone .I also call to verify that had it ready .so I waited in line then when it was my turn they did not have and I was told to go to drop off window so they could help me..I told them no just find it but because they had two people waiting in line my wait didn't matter.I had to get out of line to go to a different line to be waited on .well I lost me as a customer and at least five other customers i will be sending this story to the news with a video of how I treat customers !

A few weeks ago i came to your location on capital circle n e and Miccosukee road in Tallahassee. the first thing that caught my eye was a male in a tie and tall female in a blue shirt was outside smoking with the back door open. I was under the impression this was a smoke free facility the reason i shop there. the next time i went in to grab a couple drinks when i heard a small white female yelling at a young black female with blue hair over something the young lady was horrified. other customers was shaking their head. I said i would not go back. however one day in a rush trying to work at the hospital i ran in. The small lady was behind the counter with a middle age professional looking lady. A black tall female rushed in and attempted to clock in. when the same small lady started screaming saying you are late do not clock in go put your stuff up. she was yelling the girl looked devastated. the other lady mouth feel open like she could not believe what she had witnessed. I layed my thing down and walked out. 3 strikes your out some one needs to put that child like woman in her place before someone else does.

I am a 5 month pregnant woman with severe asthma. I have been getting my medication refills from Cvs pharmacy for 15 years.
A particular pharmacist Jessica Spitzer did not see eye to eye with me and told me she wasn't refilling my script.
Her job isn't to like the customers. Her job is to refill scripts. I told her I live a few blocks away with no car and I was unable to pick my scripts up from any other pharmacy. She basically said she didn't care of a pregnant woman with severe asthma had to walk to another location.
I want something done immediately. I want to continue getting my scripts filled where I been getting them filled at for 15 years before I seek help from a lawyer.

my name is Yendrys hernandez I was working for cvs in store # 5133 with store manager Anelena Ruiz. I went to Cuba on my days off and I could not return the next day because I still did not communicate with the Store manager and I told her about my problem and she told me that when I called her when I called her she told me to come to the store and when I arrived she took me to the office in a bad way and pressed me and disrespected me and the operation manager she parted with her I do not agree with that she has no education is a liar says I do not call her and that's why they are saying goodbye for not having called and me if I call and send messages and I have a message You saying that she will not send you more messages.