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1.4 3351 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3351

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M
8:30 am EST
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CVS pharmacy in nipomo

The prescriptions are not being filled. My auto refills have been in process for a week. When I've tried calling there is no answer. You have to go into the pharmacy and hear them not answering the phone. Stand in long lines. When I get to an actual pharmacist, he's rude. I asked for status of my prescription. Explain I have to come in since not answering phones for over a week now. My auto refills aren't getting filled. His reply was that is true. I said of course, I hear your phones. I have to come in and stand in line to see when my prescription will be filled. If I need to transfer my prescription out I will. After whining, yes whining, how understaffed they are. To which I explained that I understand that people get understaffed. But, when dealing with medication you need to let people know which is not being done. They are not sending out text or anything. They are ignoring everyone. My medication is for high blood pressure. For which could cause problems. Then he said it will be done in an hour. When I pick up. They don't even tell me that he didn't fill my medication completely. Only 10 pills. 1 week later and still not filled. And this was the 2nd time going through this with them. I have to remind them to refill my prescriptions. Absolutely no customer service. It use to be a great place to go to. Especially because of drive through. Not anymore. I will be transferring my service elsewhere.

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10:57 pm EST

CVS no one answering the phones

No phone access for info. My Dr. Tried calling was on hold for 30 min. Finally hung up. I have been calling for 3 days. Waiting for up to 45 min. No answer. When your in the store you hear pharmacy 11 calls waiting. Or what ever number it is at the time. Yet No one ever picks up a phone. Must go to store and are met with rude customer service. Said they dont have the staff to answer phones. Long wait time 10 people deep. People just come in look at the line and leave. Drive through 6 cars deep. People complaining in line and speaking of wrong medications being given out. If you cant run an effecient business with proper staffing shut down.

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9:08 am EST

CVS use of plastic bags at cvs stores

In Beverly MA an ordinance to ban the use of single use plastic bags with a thickness of less than 4 mil came into effect on Jan. 1st 2019. The two CVS shops in Beverly have responded by using plastic bags with a thickness of 2.5 mil. Although it says the bags can be used 125 times, this is clearly not in the spirit of the ordinance and the result is that people will still use them as 'single use' bag and the damage to the environment continues. CVS - please set an example and do the right thing for our community and the environment

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Ghost8531
,
Mar 12, 2022 12:47 pm EST

CVS doesn't care.

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Mike .
Oakdale, California, US
Feb 19, 2021 1:04 pm EST

Whatever, at least have the balls to use your first name or a screen handle and maybe people would take you serious. If you need a suggestion for a screen handle, try Snowflake...

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J
1:25 pm EST

CVS pharmacist comments

On 1/11/2019 I was inside the store at the pharmacy to pick up several prescriptions for my disabled sister. Even though she'd been notified they were ready for pickup, the assistant was unable to find one of them. As I waited, the pharmacist was forced to handle the window customers. He did so very hatefully, at one point saying, "JESUS CHRIST! These people today!".
I gasped, along with the other four customers waiting.
His name is Christopher L. Collins, & at the very least should be reprimanded.
We would change pharmacies if my sisters Medicare costs wouldn't rise.

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Rich Aikin
, US
Jan 21, 2019 7:39 am EST

Try working for CVS and dealing with some of the people we do before passing judgement.

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8:02 pm EST

CVS buying a syringe

I have a prescription for medication that can only be administered with a syringe. I've had this prescription for about a year and CVS sells me the medication and syringes so I can inject the medication. A CVS Pharmacists (new to my store) refused to sell me syringes without a "prescription". She had already looked up my "prescription" on her computer to "validate" my medication that requires a syringe. She told me "I would need a prescription for "syringes" - separate from the "medication" prescription". I've never heard of this before. Why wouldn't my doctor not know he would need to write "two" "prescriptions"? One for the medication and one for syringes to administer it. I asked the Pharmacist if she could tell me CVS's policy regarding the sell of syringes. She said she would not. And called the store manager to deal with me. I still have no idea how I can get syringes from CVS anymore. Does anyone have any info?

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1:00 pm EST
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CVS employee located at cvs pharmacy in target, auburn, ca

I currently work for a pharmacy and have run into a major issue with one of the employees within this last week. Her name is rachel and she was last spoken to on 1/15 at 10:40 am regarding a request to cancel a prescription as a pt was waiting at our pharmacy. I got the same response from her as i have last week regarding two separate occasions for prescription transfers, "that the provider needs to stop sending prescriptions 'accidentally' as it is very annoying and time consuming." previous incidents occurred on 1/11, /1/8 and 1/7.

I have worked for cvs pharmacy for quite a few years before the company i am at now. Never have i ran into an issue with any pharmacy with any worker being nearly as rude. We can understand locations get busy and the request for their assistance regardless of what the issue is (prescription transfer, cancellations by a physician, etc) is expected as a courtesy at their convenience. A simple "it will take me some time" will suffice as an answer. However the extremely rude rant that rachel does every single time the two pharmacies i work for and our sister locations have called is completely unacceptable and unprofessional. Not only have we run into complaints by our fellow co-workers, but by mutual patients in which they have wished to transfer their prescriptions to us (almost on average 30 minutes out of their way) - solely because of this employee.

Please address this issue as soon as possible. This employee has gotten way out of hand within this past month. Thank you. The details for the store she is located at are as follows:

cvs pharmacy in target
2700 bell road
auburn, ca 95603
(ph: 530-889-2766)

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Update by cm2767
Jan 15, 2019 1:02 pm EST

Having issues filing complaints

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1:09 pm EST

CVS norditropin copay assistance

My daughter has taken norditropin for growth hormone deficiency for many years and I have always received a grant to cover copays/deductibles from the healthwell foundation. It has always run smoothly until last year.in january 2018 they were supposed to bill healthwell for the $4027 copay to release the funds. All they needed was a piece of paper saying the name of the drug, what insurance covered and what the balance was. Every month they send me a bill for $4027 and said they never received healthwell's funding. I must have made over 100 phone calls including 3way calls with both companies. Every time they would assure me that the matter had been resolved and I was all set. The next month the bill would come again. Now I can't even fill my daughter's prescription. They are witholding it until I pay. So I call helathwell and they tell me cvs doesn't file the right papers and the cycle continues. I don't know what to do.

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7:04 pm EST
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CVS medication and violating my legal docs

My name is Rayna Stafford I went to CVS to fill my prescription pharmacist Nany Le said they do not take cash and said only insurance I told her I settled my workers compensation case which shows I cannot use my insurance until 2020. Nancy violates my legal docs and ran my insurance medical and refused to take cash as it stated on the legal provided.

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12:58 pm EST

CVS they did not have the meds in stock and said it would take 10 days for this medication to come in

I am the caretaker of my 80 year old aunt who has had to move in with my sister due to her recent dx of Lung Ca.
This is the second time we have tried to get her pain meds filled and this pharmacy does not keep this medication in stock.
I know the government is cracking down on this type of pain medication but if she could wait 10 days to relieve her pain she would not need this medication at all.
So I stopped by the next day to see if by some miracle they had this medication in stock yet and the Pharmacist said very rudely advised me again it would take 10 days to get it in IT IS VERY OBVIOUS HE IS AFRAID OF ADMINISTERING THIS MEDICATION.
Help would not offer any solution nor would he help us in any way way just keep repeating nothing he could do it was a class 2 drug .
If your pharmacist are going to be this uncompassionate to their clients you need to fire them.
My sister has been doing business at this location for over 30 years and she is going to change pharmacies.

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Mickel Allen Davis
, US
Jan 05, 2019 1:31 pm EST
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I have concerns about CVS also

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10:50 am EST

CVS website filled with errors

My prescription numbers, refills and other pertinent data are often incorrect. CVS REALLY SUCKS AT CUSTOMER SERVICE, RELIABILITY, EFFICIENCY AND TRUST. I am now afraid to take any meds these people are involved with. This has been the case in multiple states so I can only surmise that their top management, like most American corporations, could care less than less about their customers. GET A GRIP YOU JERKS. YOU ARE DEALING WITH THE HEALTH AND WELL-BEING OF PEOPLE.

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5:03 am EST

CVS customer service

I was using the public restroom at the cvs in mission Viejo, ca. A man identified himself as a deputy with orange county sheriffs department Started violently banging on the door demanding I open the door. I opened the door to a cvs pharmacy emploee who then ask to see my bag I had with me of my personal clothes inside. He stated that he had to check it without giving any reason to do so. But I agreed to him looking and i had nothing that was taken from the store. Then I was told to leave and would not be allowed back. I did nothing legal wrong or against store policy.

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4:42 pm EST

CVS manager/customer service employee

My husband and I were at the CVS at 1223 2nd Avenue on 65th street in Manhattan in the area that we live in on December 24th, 2018. It's the closest to our home. My husband always goes there to refill his Green Dot card. My husband told the cashier who's name is (Neimarie) as he always does that he wants to put money on his card. The cashier (Neimarie) who was a Latin female, immediately said she could not refill the card because my Identification card was a bit cracked in the middle of the card. My husband has NEVER had any problems prior to refilling his card until this day. My husband has applied for a new identification card so it should be coming soon. He has NEVER had any problems in the past about his ID card being slightly cracked. Neimarie immediately went to her manager and stated that in her words, "we cannot accept this card because it's damaged, right?" This is a standard NYS ID card. Everything is clearly visible on his card. So I wasn't sure what the problem was. The cashier was a bit rude towards my husband and I. We have never got that type of treatment in all our times going to this particular CVS. Neimarie then called her manager over to address/fix the situation. The manager came over and I spoke to him about what the issue was about not being able to refill the card. The manager then stated something about people trying to put together ID's that are not matched in hopes of scamming the store. As I'm listening to him say this, I begin to think that he is discriminating against us because of a slightly cracked Identification card. My husband and I began to get very frustrated at this point. Luckily, the manager still was able to put the money on the card, but was a bit rude in the process. As LOYAL customers, we should not have to endure this type of service. This manager and Neimarie need to be highly trained on excellent customer service. My husband and I are really having second thoughts about ever going back. I think CVS just lost loyal customers and a bit of extra revenue because I don't think we will be going back. This situation needs to be handled immediately because I know it will happen to someone else. This is a great neighborhood and things like this should NOT happen, especially where I live.

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7:53 pm EST

CVS unethical behaviour

On march 13, 2017 I was in cvs during a blizzard and there was noone else in the store except me and the store manager saw me take something and I was intending on paying for it. I then proceeded to walk out the door without thinking and the store manager grabbed me and would not let me go. He grabbed and pulled on my pocketbook then fought with me. I was struggling with him for at least 2 minutes. I was literally fighting him off of me and he would not let go of me or my bag. He had the other store employee shut the metal gates to lock me in the store until the police showed up.

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1:31 pm EST

CVS return policy

I shopped at 3:48 Pm on Saturday in Mount Joy, PA. I bought 3 packs of Krave jerky b/c a sign said it was on sale for 3.99 each. I also bought to bags of hershey kisses 2/$6.00 (earning extra care of $3.00), thee gift cards, a magnet from photo dept, etc. When I got home, my sales showed that 3 bags of kisses were scanned but I only bought 2 and that the Krave jerky was $7.29 per bag. I went back Sunday morning to get a correction. Luckily the sales manager was there. She explained that the company policy is that the sale items starting on Sunday have to have the sales price hung by 4 PM on Saturday and deduced that I saw the sale price that was hung but wasn't charged the sales price. She also explained that the new company policy doesn't allow the employees to make refunds when prices ring up wrong. She had to get a calculator out to figure out the difference and was only able to give me the refund in Extracare bucks. I was fine with this since I shop there weekly. I decided to shop right then since it was Sunday and a new flyer of sales had just started. I purchased shampoo and 4 bags of candy on sale. My fault for not looking at the sales receipt. Kitkats and hershey nuggets were 2 for $6 but I was charged full price of 4.79 and 4.99. At this point, I am closer to the CVS in Elizabethtown, PA (five miles aways) so I attempt go there for the correction. I'm told that since I used Extra Care bucks, which scan as a coupon, that I am only entitled to the difference in the scanned price minus the "coupon". I explain that I didn't use any "coupons" but that my $14 refund was issued as Extra care Bucks and when applied to the receipt, shows up as a coupon. They know this b/c they can see the "coupon" description clearly printed at the end of the receipt. The cashier was insistent that I would only receive $1.36 back on two bags of candy that was worth almost $10. I put the stuff back in the bag and left to go directly to the Mount Joy CVS. Again, thank goodness for the manager who remembered me from a half an hour before. After another 15 minutes, she offered me the option of another extra care refund or a gift card. I opted for the gift card this time since the problems with Extra care bucks. I understand there are people who try to scam the system and pull one over on stores but these policies shouldn't make an honest customer feel like a criminal. The cashier at the Mount Joy store acted inconvenienced and obviously bothered that I had returned a second time. The cashier at the Elizabethtown store was just condescending and couldn't have cared less that I was overcharged. It took the manager to make things right. I thank her again for her patience and dedication to make things right. Without her and left to deal with just the cashiers, I truly believe I would be through with CVS.

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10:23 am EST

CVS pharmacy

CVS Pharmacy at 8000 Euclid Avenue Cleveland, OH 44103 Contact number [protected] Store #4803

I have a prescription that i needed filled and they said it would be two days because they was out of and and said i can have it transfered to my other pharmacy. in the morning, then in the morning i tried and they said they couldnt transfer it because it was filled and I need the medicine. They they keep me on hold forever and was rude and kept hanging up on me every time i called back and laughing. The worst service and professionalism ever.

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5:02 pm EST

CVS pharmacy complaint not refilling prescriptions

Family Pharmacy in mccomb, ms was filling all my prescription. when i transferred all of my prescriptions to cvs something went wrong, in particular a script for ipratropuim bromide and albuterol sulfate nebulizer solution could not be filled according to your pharmicist on todays date. she stated to me that a diagnostic code for the medicine would not go through. the code did go through for family pharmacy. your pharmicist was irate and did not want to listen to me about the transfer she also stated i stated some thing i did not say. she was hostile in handling my request on 12-11-2018. please e mail me back at [protected]@outlook.com. i really need to clear this up.

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4:31 pm EST

CVS pharmacy staff rude and refusal to use restroom

I stopped in at the CVS on 6164 arlington boulevard in falls church sunday Dec 9th around 4:30pm. I stop in here regularly as it is close to my house and for the most part the staff is really friendly (front cashiers). Occasionally I use the restroom but not often as I don't prefer public utilities. I asked the man working in the pharmacy for the key code and he gave me a 4 digit number. Once I tried the number the alarm went off and the guy came around and reset the lock and told me that they don't actually have a public restroom. He was quite smug and rude about it so I was a bit thrown off. Especially since I have used the restroom in this location before and I knew he was just being an [censored]. And also in Virginia I have heard it is required by law to have public restrooms. I grabbed what I came for, checked out, and put my items in my car. I then came back to video tape the gentleman in question so I could report it to you. Nobody likes using public restrooms but when someone goes out of their way to screw with your customers I figured someone should know. What you do with it is no concern of mine, I doubt I'll be back to your store again.

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6:24 pm EST
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CVS rude employees / pharmacy

I visited the pharmacy on 12/02/18 @ 1108, at the location of 1706 US Highway 1. I was assisted by two of the rudest people I have ever encountered at CVS. Tammy, who initially assisted me became irritated when I asked why I had to drive around and get at the end of a 5 car line, when I am the customer being served. Tammy proceeded to roll her eyes and storm away but not before saying " Well, just stay there". Janet then comes to the window and I share with her that Tammy was rude to me. I explained, I am a customer too and I don't understand why the next customer is more important than my needs. Janet then says "well we have a set time to help people and our line was long. Janet then added sarcastically, "and she wasn't rude to you, I was standing right there". I was appalled that I would be talked to like my concerns and my business didn't matter. I asked Janet " So, you get to determine when your co-worker is rude to a customer"? I repeated what Tammy said and asked Janet "So, this is now the new way of doing business for CVS because I have been coming a long time and this is a first". Janet then stated, after I got both of their names, have a good day. After I called the store back, an associate advised me that Conner was in charge of the pharmacy and he would be available the next day. I planned to call but after the way I was treated by not 1 but 2 of their staff, I didn't see a point.

Disappointed

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5:13 pm EST

CVS fraudulent email

I received an email today 12/04/18 from a company appearing to be you(attachment of email as received in three photos).
They stated I'd won the $1000, of which I assummed was from the white survey/contest form for on-line
submissions I get from my CVS pharmacy. Instead when you hit the enter link, it says you may have won as
much as $100. Total BS. I can only imaging what their scam is.

Please forward this to your board and tech dept, as this is not good publicity for a major listed company!
I would appreciate being informed as to your progress and not by only standard form letters.

Sincerely,

Bruce H. Satter
[protected]@msn.com
[protected]
776 Burgundy Q
Delray Beach, FL 33484

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1:38 pm EST
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CVS pharmacy service

I almost never write reviews online. Almost never. Except when I receive exceptional, or, in this case, exceptionally poor, service.

A few days ago, I went into CVS #9819 in Vacaville, CA, to pick up prescriptions that I was told would be ready by 5 p.m. The time was nearly 6 p.m., but the medications were not yet ready. The pharmacist had no explanation other than that they were busy. I asked to speak to the store manager to complain about this situation, but I was told that the pharmacist was the manager at the moment.

Then, this morning, I went into CVS to drop off a prescription. I was told it would take 45 minutes to fill, even though someone who dropped off a prescription AFTER me was told it would take 30 minutes to fill. Why should my earlier-received prescription take longer? So I asked to speak to the store manager, Jessica, who was actually present. She and I went to discuss with the pharmacist.

While we were discussing everything together, one of the pharmacy technicians began to go on and on about how -- when I was at CVS a few days previously -- I got "irate" at her about my medications not being ready. (While I may have spoken sternly on that occasion, I was by no means irate.) In other words, a CVS employee was trash-talking one of CVS's own customers right in front of him (yet not to him).

At the time, I ignored this technician's unprofessional and inappropriate behavior. But when I got home, I called up the pharmacist to see if the technician wanted to apologize for her lapse in judgment. The technician decided she did not want to apologize, because she thought she was right. (Isn't the customer supposed to be right?) I then asked to speak to Jessica, the store manager on the phone.

I stated to Jessica that "I'm sure you'll agree an employee should not speak about a customer that way while he's there." She responded affirmatively. Yet paradoxically, Jessica stood by her employee's refusal to apologize. Jessica told me that for me to have any resolution to the matter, I would need to call CVS's corporate offices and complain.

I am on hold with CVS corporate as I write this. But the problem remains that I'll have to go back to the same CVS later today to pick up the prescription that I had dropped off. Surely, the same technician will be there, and it seems likely, given it is a Sunday, that she'll be the only technician there.

Thus, in essence, CVS will be holding my prescription hostage.

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CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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Phone numbers

+1 (800) 746-7287 +1 (888) 607-4287 More phone numbers

Website

cvs.com

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Use this comments board to leave complaints and reviews about CVS. Discuss the issues you have had with CVS and work with their customer service team to find a resolution.