CVS
reviews and complaints

Hi, my name is Wilka Betances, I am a customer from New Holland, PA 17557
all my medications are filled in there. I have sleep disorder, insomnia...I had an issue with my prescription (Lunesta), I lost my pills and my doctor gave me a new order prescription, my insurance accepted, that was on Tuesday 5, 2017, I went to pick up my medication, and they did not have it... after 1 hrs standing there I was not feeling well, had I hysterectomy a few days ago, and I wait for them because I can't sleep without them, everything came as my doctor told me, it was approved, they gave me 3 pills! 3 pills because they ran out of it, today 12/9/2017 I sent my husband to pick up my medication because last night I couldn't sleep, I was in pain. WELL THEY GAVE ME THE WRONG ONE! SINGULAR instead of my Lunesta! now I will have two days straight with no sleep. I called the cvs in Lancaster that they open 24 hrs so I get them, THERE IS NO REPORT OR ANY INFORMATION REGARDING WHAT HAPPEND THAT THEY ONLY GAVE ME 3 PILLS 4 days ago. THE FUNNY THING IS THAT THEY DID THAT TO MY HUSBAND A MONTH O 2 AGO, SAME MEDICATION, SAME MISTAKE, WHEN HE WENT TO PICK UP THE REST OF HIS PILLS, THEY TOLD HIM HE DONT HAVE A REFILL UNTIL THE NEXT MONTH THEY ONLY GAVE HIM 3 PILLS FOR ONE MONTH! AND NOW THEY DID IT TO ME... RIGHT NOW I DONT REMEMBER THE NAME OF THE PERSON THAT WAS IN THE PROCESS FOR ONE HR, BUT HE IS THE ONLY ONE THERE WITH A BLUE SHIRT. THIS IS NOT ACCEPTABLE! ITS NOT OK TO DO THAT WITH A PERSON MEDICATION! I AM SO STRESS RIGHT NOW... SO ANGRY AND SO IRRITABLE, I ALSO HAVE lUPUS, DEPRESSION AND ANXIETY! IS JUST NOT RIGHT!

Well i had a coupon that took off $3 from a detergant but once i gave him the card and coupons i told him why he didnt take the $3 off and he said he didnt know if i didnt like it he didnt care i just wanted to say that when i go to the store i like how some people have good attitude but him if he has a bad attitude why is he working there theres alot of people that would want a job and would have a good attitude

Bobbye Whitmore
[protected]
December8, 2017

I went into the CVS located at 22421 Pontiac Trail, South Lyon MI to buy a scratch off lottery ticket as I have for the past couple of weeks since I just moved into the neighborhood. The cashier Sam whom I've purchased the tickets from on numerous occasions asked me to show him my I. D because I was using my debit card. I've used my debit card several times and it has not been a problem so I asked him why was he requesting my I. D. Sam told me that it was for my protection. I explained to him that I did not have my I. D, that I was using a debit card and that he has never asked me for this before. He stated that he asks everyone for I. D and again that it's for my
protection with a condescending look on his face. I'm very upset at this point because I feel that I am being discriminated against since I am an African American woman and this is a predominately Caucasian city. I was the only African American in the store at the time and I also felt humiliated because there was a long line behind me and all eyes were on me like I was a criminal and all I was trying to do was purchase a scratch off lottery ticket. I said okay, well, I'll just use the ATM machine where as I was charged a fee. So I get back in line and he calls me up and finishes the transaction but still when asked why is he doing this to me today, the answer was the same which was that he was doing it for my protection. After the transaction, I got the manager Nour and explained the situation to her and she said that it is not policy to ask for I. D when using a debit card and that she doesn't know why he did that. She walked me to the front and he lied again to her when asked why did he ask me for my I. D... I said to Nour, are you going to tell him that what he did isn't policy and she said, "I wouldn't have done it." I asked Nour, "is it policy" and she responded by telling Sam that it is not policy and to give me a $5 Extrabucks and Sam said, "No I'll give her $10 Extrabucks!" He gave me the $10 Extrabucks, they both apologized and I walked out of the store. I'm also hurt and embarrassed and feel that I nor anyone else should be treated this way because of the color of their skin

On 12/6/2017, I walked into my neighborhood CVS store at 3601 12th St NE Washington, DC to fill 2 prescriptions (Tylenol with codeine and muscle relaxer) prescribed after a motor vehicle accident. I arrived to the pharmacy at 8:40pm. The pharmacist who later told me her name, Fatima advised me to go to another pharmacy because she was closing. She stated I know the pharmacy on Alabama Ave SEbis open until 10. No I said that's all the way across town, I live in NE. She proceeded to say she's not from the area and offered to check other pharmacies that may be open. I requested she at least see if the medications were in stock. Reluctantly, she did after rushing, sighing several times and telling me she has to catch the train. I've have been a customer of CVS for years and never experienced such poor customer service from a pharmacist, one who is supposed to care for individuals. The time she took to argue and send to another store she could have filled or attempted to fill the prescriptions. Fatima is a poor representation for CVS.

To Whom This May Concern,
I just returned from CVS (# 0371)on Harbison and the Roosevelt Blvd in Philadelphia, PA.

I am very dissatisfied with the service I received and the services of at three other patients I witnessed while waiting.

My husband is post op R Knee Arthroplasty 2° Torn Meniscus this morning.

After picking up a take out meal, we went straight to the CVS pharmacy for his post op pain medication.

I provided the pharmacy tech with his prescription.
I was asked when I needed med. I stated "Now, husband is sitting in the car post op", "I need to get him home".

To mt surprise I was told "he need prior authorization" for pain med (Oxycodone-Acetaminophen 5-325, quantity 40 tablets).

I said "what, since when?"
"My husband just got out of surgery he needs this medicine" (showing her the post op paperwork I receieved from the surgical center). I continued, "why weren't patients notified of this...I've never even heard of this".

I was told "his health insurance requires this for opioids". The tech continued stating, "to get around this you can pay the retail price".

Worried the price may be astronomical I asked the price. I was told it was less than $20. Luckily for me I had just enough money.

I have a background in healthcare.
I know getting a prior authorization is not a quick process.

Since my husband was sitting in the car I opted to pay retail. Was told it should be ready in a few minutes. I sat down in the waiting area.

When I first got to the pharmacy there were only a handful of other patients either waiting or being help.

After some time, the amount of patients increase.

While waiting I observed, one elderly woman sitting in the area with me. She, a pharmacy tech and the pharmacist were trying to resolve an issue surrounding one of her medications.

Apparently, she was given a different medication (that treated her particular ailment than what her doctor prescribed the prior day. The patient was there trying to find out why.

While she and I both waited for our medicines, she told me she had been waiting over 2 hours for them to resolve the issue.😨

Which later turned out to be an
Error the pharmacy made after they contacted her physician.😨

After 30 minutes I began to get concerned.
I had watched numerous other patients provide their prescription, wait for a little while, pick up their meds and then leave.

Concerned, I went up to the counter and ask for my husband's medicine. I was told, "the pharmacist is working on it". I sat back down nervously waiting for my husband's medicine (thinking "what's taking so long...he shouldn't be sitting in the car this long")

While waiting, I observed another patient walk in and expressed that his wife had a prescription filled the day before for their child and was given the right med but instead of slow release was given quick release.😨

I sat there and waited some for another 30 MINUTES! All the while I see numerous patients come and go.

I observed another patient come in.
He stated he was there the day before and was given the wrong medication all together.😨

After seeing this number of errors within such a short amount of time my confidence in CVS went down to zero.

Frustrated, I went back to the counter, requesting my husband's prescription yet again. Was again told, "the pharmacist was still working on it".

At this point, my patience was beyond gone.

I said, "look, my husband is status post op, he's been sitting in the car waiting for me for over an hour".
"I can't keep waiting here like this, he is at risk for developing a blood clot".

I continued by stating, "a post op patient can not sit in a depended position for an extended period of time like this."

I requested to see someone in charge.

He goes over and tells the pharmacist my request.
He said, "she's working on your husband's medicine right now". "She'll come up and speak with you in just a moment".

I stand by the counter because at this point I'm annoyed because I've been told "just a moment" three times for over an hour and I wasn't convinced that I wouldn't be waiting for another hour like the elderly woman I mentioned earlier.

Finally, my husband's medication is processed.
The tech brings it to me rings up my order and tells me the pharmacist would be "right with me".

After a short while she came over and I tell her that the service I received today was "UNACCEPTABLE!".

I proceeded to tell her that I waited over an hour for my husband's medicine. "He is a post op patient and he's sitting in the car waiting for me".

I continued, "he shouldn't be in a dependent position for that length of time." "That puts him at a greater risk for developing a blood clot". "People die from blood clots." "You can't do that to patients."

The pharmacist states that "ma'am, you saw me over there hustling to get your medicine's ready".

I said, "I've been here for over an hour"...you hustled within the last few minutes.

She looks at the pharmacy paperwork and says the tech did not indicate that I was waiting for the medication.

The top of the paperwork stated "PE--Promised 2:20pm" (an hour from the time I came into the pharmacy).

She asked, "went did you say you would pick up the medication". I recap the entire intial encounter with the pharmacy tech. I restated that "I needed the medication NOW"...my husband's in the car waiting for me he had surgery this morning.

I ask, "what does "NOW" indicate to you... it indicates to me that I would be waiting because the medication is needed as soon as possible."

She said "yeah, you're right".
She continued, "I'm sorry, the tech (didn't hear her name) is usually good about indicating whether a person is waiting or not".

I said, "she or some body could have told me there would be a long wait so I could have taken my husband home and returned to the pharmacy".

The pharmacist stated "yeah, the tech (again I didn't catch her name) is usually good about letting people know about the wait time".

I said, "well she didn't".
The pharmacist proceeds by telling me, "I think there may have been some miscommunication".

Annoyed because what happen wasn't miscommunication, it was poor customer service.
I stated again, "the service was unacceptable."

I didn't even bother discussing my concerns regarding the three patients I mentioned earlier in this letter.

Given my intimate knowledge of HIPAA.
I knew she wasn't allowed to discuss each individual patient issue with me anyway. (Although, I knew a great deal from just sitting in the waiting area)

I figure, I would address my concerns in a company complaint letter.

I was short on time and patience.

I exited the pharmacy to take my husband home.

FOLLOW UP AND SUGGESTIONS:

1) I will be contacting my husband's insurance company to see how to go about obtaining reimbursement for the difference of the retail cost for my husband's pain medicine.

2) I suggest CVS be proactive about notifying their patients and their families about health insurance changes surrounding their opioid prescriptions.

I will be suggesting the same to my husband's health insurance company.

3) I suggest CVS be proactive about notifying area physicians (surgeons and dentists in particular) about health insurance changes surrounding prescibing opioids so that maybe those offices can began seeking the necessary prior authorization for pain medications at the same time they obtain pre-authorization for scheduled outpatient surgical procedures.

Doing this may help ease the transition for patients (and their families) status post op surgical procedures.

I will be suggesting the same to my husband's orthopedic office.

PLEASE NOTE: I am well aware of the national opioid abuse epidemic, however, not everyone is an addict.

As a social worker by profession, I know that I have to treat each and every individual patient I encounter from whence they are at the current time of our interaction.

CVS should be doing the same by treating their patient as a non-addict until the situation presents it otherwise.

Neither my husband nor I are addicts.

Hitting people with having to pay for their meds retail or having to leaving without their pain medication at all because they a) don't have the prior authorization, and/or, b) can't afford to pay the retail price because it is unexpected, is both stressful and just plan wrong!

Most people whom have had major surgical procedures are going to need some type of short-term narcotic post operatively.

Surgical trauma from cutting human tissue, mending broken bones, teeth extraction, and the like is very painful.

Those types of trauma should not be compounded by difficulties obtaining the necessary pain medicine in order to began the process of healing.

4) CVS may want to reevaluate its patient privacy policy.

I should not have been able to hear about the three patient incidents I described earlier just sitting in the waiting area.

I wouldn't want my confidential medical information discussed out in the open and neither should any one else.

5) CVS should definitely reevaluate the distribution process of patients medications. I observed WAY TOO MANY major medication errors within a short period of time.

People's lives are at stake!
Patients should be able to trust that the pharmacy they use has their best interest and welfare in mind when serving them.

I did not get that feeling today at all.
It felt more like an assembly line and less of an organization that provides good quality care.

My husband and I are rather autonomous when it comes to our health care.

We each see our own doctors. Some of the doctors are from the same practices, some of the doctors are from different practices.

The same goes for our choice in pharmacies. I chose to go to an different retailer.
He chose to use your company.

Given what I witnessed today, I am highly concerned and will be strongly urging him to reconsider his decision.

6) Lastly, CVS should also reevaluate their prescription drop off/pick up policy.

I should not have had to wait over an hour for one prescription without being notified of the wait time and given the opportunity to return at a later time.

Telling a patient (or family member ) that "it will be just a few moments" three times for over an hour with a post op surgical patient in tow is unacceptable.

That is not in the best interest of the patient, it's inconsiderate and makes the trials of surgery more stressful than it needs to be.

Good customer service is very important to me and my family.

CVS missed the mark BIG TIME today!

Sincerely,
Nicole Person

I had to go to hospital for various reasons and the gave me a prescription for Valium 5 mg & Percocet 5mg I also have from phycologist a prescription for Xanax 2mg however my heart doctor noting I take the Xanax and had prescribed them to me anyway because I'm at end stage heart failure he filled for me in August and September at that time there was no problem filling both before I haven't seen my heart doctor as of late because of testing and getting ready for surgery and have had complications at any rate the parking named Nick would not check my records too verify and called me back said I was all set and did not fill the Valium because that's two benzos so I said please check my records and was told it was cancelled I asked for it back he said it was"dotted" and count happen and this was done with out my knowledge here did not consult with me or even check my records until I got home then he seem it when I called him I feel he should consult with any one if their prescription would be destroyed I understand his concern yet the exact same medications were used together filled at the very same pharmacy like I say the patients records should be checked at least 3 months prior to see if they've gotten this medication filled before I am treated like a junkie and walk out feel worse than when I went in

December 6, 2017

CVS Corporation
Customer Relations
One CVS Drive
Woonsocket, RI 02895

Dear CVS Customer Relations:

I would like to share with you my experience of attempting to fill my prescription for ADHD medication in two CVS locations and the treatment I had received from the pharmacy managers. As you and I know, medication for ADHD is NOT an opioid!

It would be worth noting that the pharmacy I had been using for over 10 years is not available, at this time, due to being audited. And, in over 10 years, I had never had any issues with them.

And so, I had called the pharmacy where I and my children get their prescriptions filled, the CVS at 2505 Santa Monica Blvd, in Santa Monica, CA. I had called them on Sunday, 12/3/2017, and was told that they are out of stock, but they will be happy to order my medication for Wednesday, 12/6/2017. When I went to the CVS in neighboring Marina Del Rey, they told me the same thing.
When I walked into the CVS on Santa Monica Blvd on Monday, 12/4/2017, I was greeted by a gentleman who looked at my prescription, my ID, and my insurance card. He showed the prescription and the ID (but not the insurance card) to the alleged pharmacy manager Tina Altomeh. They had a 3 second-long tense conversation too far away for me to hear, then the gentleman (with no name tag) gave me my papers back and told me that my medication "is not available". I told him that that's not what I was told the night before, but he told me that he cannot help me and that I should go somewhere else.
So, I went to the CVS in Marina Del Rey where I had a very interesting conversation with the alleged pharmacy manager named Michael McKinley. First, he stated that the reason my medication is not in stock is because it is "rare". However, he proceeded to contradict himself immediately thereafter by stating that he "runs out quickly, because it's a very busy pharmacy". He, then, stated more things that made no sense: he said that he will order my medication to arrive to the store on Thursday, however, he cannot guarantee that this will happen because their wholesaler, McKesson might not even have the medication. I noted that what he says makes no sense and he may as well be lying to me. Then he "showed" me an order form for this drug, issued on 9/26/2017, however, the quantity was not exactly correct, because these pills come in prepackaged bottles of 90, and the good manager was ordering quantities of 100… He, also, told me that, despite the fact that he orders this drug twice a week, his orders may be denied, if he "orders excessively"…
Incidentally, on 12/3/2017, I, also, had the pleasure of speaking to a pharmacist (we'll call him David, for now) at the Walgreens, located on Lincoln Ave, at Pico Blvd, in the same Santa Monica, CA. I wasn't able to visualize his pupils, as he swayed and told me that he only gets to order Schedule II twice a month, according to "their" policy. I don't know what "their" policy is, but I did work in hospitals for decades and know what people look like under the influence of opioids. I would, personally, check if this very helpful young man is being lawfully prescribed the stuff he's on, while at work.

Just in case whoever reads this isn't able to adequately comprehend English language, I would like to summarize what I just wrote:

A. I went to multiple pharmacies, in the city where I reside, attempting to fill my prescription and was treated with incompetence, indifference, corruption and discrimination.

B. It appears evident that CVS pharmacy deliberately fails to stock adequate quantities of Schedule II drugs, thus, causing irreparable damage to the citizens against whom this policy happens to discriminate.

Each & every time I go there, the surrounding floor area is covered with litter, including the area where the pharmacist gives shots & the blood pressure machine. They make no attempt to clean their space whatsoever & there is never enough help behind the counter to handle waiting customers inside, on the phone or outside at the drive-up window. If I didn't have Clover health coverage & was forced to go there, I would definitely go to another pharmacy, such as Stop & Shop Hackensack which is always spotless.

I was there today around 12:00 noon to pick up a few items. I went by the lady with medium length dark brown hair at the front cashier. She mumbled something under her breath. This is the CVS in Muncie Indiana on Madison and Memorial. I went to check out and as me and the lady I was with checked out she said rudely I hope those two hurry up. I am not doing business there again.

On December 4 around 1 or 2 o clock ny husband went for milk he did not realize the freezer was not working as the door was wide open went to get a milk and stood in line a young man who was a worker stepped out from the counter and snatched the milk from his hands and started to say vulgar things my husband left very embarrased and angry because people had seen. This is not the first time this young man is very rude either my family and friends are starting to notice that he is always rude with spanish speaking customers we are very hesitant to want to keep shopping with rude employees.

My wife and I will stop using CVS and as a member of the military we will tell all to do the same.
I received an email requesting that I complete a customer satisfaction survey based on my last visit to CVS. The email went on to say that I would receive a gift for doing so. I complete the survey and chose a cream for my wife as the gift. It required me to pay shipping. Three weeks later I had charges on my credit card for 79.95 and 69.95 that I had not authorized. I called the company and they told me that there was no gift it was a 14 day trial. I realize that I have many injuries from my time in the army. My head is not injured in a way that would cause me to miss this type of thing. I am disabled due to my injuries sustained, and do not have extra money to buy such frivolous things. This was predatory and wrong. You have lost regular customers and we will make sure that we share this story with all that we know. Our representative in congress tells us that they are working on legislation to prevent this type of predatory behavior from being directed towards military members or their families.

This morning 12/04/17, I went to The CVS at 110 Main Street in Hackensack. I was there at 7am to pick up some items because I wanted to give myself enough time to get back to the bus terminal and catch the bus to Paramus. 7:00 am doors were not open. 7:04 am an African American woman meanders around the corner and opens the doors . It takes me about 5 minutes to get my items, but the register is not open. It's now 7:10, there was a customer that was in front of me, the money had not been prepared for the register so we couldn't complete our transactions! He and I both left without being able to buy what we wanted. 7:12 am and your people were still not ready for business.
Going forward I will leave a little early and go to Rite Aid since I know that your store is not prepared to do business at 7:00 am as you advertise.

To be very clear the situation that happened today is systematic and prevelant and it's time to either retrain your staff and security in racial sensitivity and race profiling, or get people who will do their job professionally without making obvious distinctions of whom may be stealing soley based on their race.
This evening i was insulted as this security person yelled down the isle as i was heading toward him, for me to empty what i had put in my pockect, clearly not seeing anything of the sort as i was facing him and could clearly see he had just made it to the isle and did not have a view of me at all, let alone to do what he had accused me of. I told him he was free to do as he wished because i hadn't taken anything from the store i frequent on a regular basis. This is when he began his childish behavior and started insulting me, first by calling me bro. I excused him on that and this is when he began his disrespectfulcalling me out as homeless, making this assumption when i am not. Screaming out how he makes $6000, and didn't stand to listen whether or not this was his daily, weekly, or whatever. As he continued his childish behavior of gigles and laughing, i tried explaining he could have done his job without causing anyone the embarrassment of what he had just done, especially a repeat paying customer. And this i know becuase it was part the work i trained people to do as a consultant for several retail stores in NYC. But to know this man who stood before me as unkempt as he was with his blood shot eyes, flushed skin, wrinkled clothing and unshaven, represents CVS? I would hope not... However it's certainly an issue that goes beyond tonigts incident because in the past aothough not loudly made out as a theif, i have been singled out and followed in your store full of other shoppers for no apparent reason outside of the obvious, unfair racial profile.
As a company with your reputation and service to all, this is something that i hope you will not take lightly and look into stopping this practice. As it is not something i take lightly and will follow through to make sure he no longer works in that particular store or that CVS is making obvious strides to make it better

December 3, 2017 at approximately 6:10 pm I attempted to return an Advent Calendar purchased at my local CVS. Made by Whitman's chocolate company with the Peanuts cartoon theme. On December 1st my child opened the first window. All of the chocolate foiled balls rolled down to the bottom of the calendar making it a faulty product of which I tried to return as soon as possible-(12/3/17).

Realizing midway through the return transaction, I had forgotten my receipt, I told the man, (Robert) to wait until I located my receipt --he informed me it was too late now to do anything about it and I would have to accept the store credit card for $4.95--the lowest sale price. I then said that I would like the calendar back until I find my receipt. He told me to wait and called a co-worker over to see what could be worked out. This is where the incident becomes absolutely incredulous. Robert explains to Tom what the situation is at which point Tom says, "there is nothing we can do for you. Take your store credit and get out of the store--we can't help you". He grabs the calendar and throws in under the counter. I ask it back until I find my receipt--he takes the calendar from under the counter and holds it up saying you will never get this back. Raising his voice, his co-worker tells him to calm down. An off duty police officer comes up to the counter, shows his badge and tells Tom to calm down. I am shaking and begin to cry. The calendar has been placed on the counter and I reach for it leaving the $5 gift card on the counter. Tom grabs the calendar out of my hand tearing the corner and bottom half. This is the point where I say I would like to call the police on duty and Robert says to me--let me call for you because you are now trespassing! Shocked, confused, shaking, scared, I write down their names, grab my gift card and go to my car. While sitting confused if that really just happened Robert comes out of the store to smoke a cigarette and to stare me down. He was extremely intimidating. I leave and write all of it down right away (here), drive away and head home. It goes without saying that I will never shop at CVS again but I will tell every single person I know what happened to me on a quiet Sunday night at CVS. This is not something you can make up and besides, who would take the time to write all this down? I asked both Tom and Robert who the manager of the store was that night and Robert said "you're looking at us"... I then said the store is in trouble if you two guys are the managers and Tom said, "you have no idea"...WOW...Please respond to my email. I will be contacting the Better Business Bureau as well. I feel thouroughly abused by your two employees and I am not letting this one slide. Thank You, Marijean Robertson. (Honestly, there was identification required for a return, do these two men have access to my information now?

Horrible. This store is close to me so I come here occasionally even though the same items cost less elsewhere. I'll take my money anywhere else in the future. On a prior visit, I spent $30 on overpriced items to obtain a $10 gift card, which the store ultimately refused to honor because I didnt have my receipt from the last visit even though the gift card credit was showing plain as day on my account. The clerk and manager both saw the credit, but apparently didn't know how to work their equipment in order to provide the credit I earned without having the month old receipt. Absolutely ridiculous.

I'm complaining about the manager and the cashier at this store because I just wanted to know why I didn't get my xtra bucks with my purchase but instead of explaining to me they started laughing and making fun of me even with their friends.

I think as a manager he shouldn't be doing this and I want this to stop, both manager and cashier shouldn't be dealing with customer service if acting like this, thank you hope to hear back from you.

On the evening of Wednesday, November 22, 2017, I had to take my daughter to urgent care. We were prescribed an antibiotic for an infection. We arrived at the CVS on Eagle Creek in Woodbury, MN around 8:50 pm. I understand we arrived at closing time, but I not only did I expect my daughter to need to go to the doctor, I didn't' expect to be treated so poorly. The Pharmacist, Bret Sinner, and his staff member were both extremely rude. Complaining the whole time to each other about how they just want to go home, and "at least we don't have work tomorrow and deal with this kind of stuff. While the female staff member has worked there for quite some time, her customer service skills are subpar. Bret is newer at this location and is by far the most standoffish pharmacist I have ever dealt with. It's a shame because this location used to have a wonderful Pharmacist. When we received our prescription on our way out my five year old asked me, "Are they mad at me because I needed medicine?" Absolutely appalling behavior to display in front of children!

Complaint against CVS Pharmacy (the actual pharmacy inside the store).

Address: 4100 TX-121, Carrollton, TX 75006
Departments: CVS Pharmacy, CVS Photo, MinuteClinic

Phone: [protected]

I have been the customer of CVS pharmacy @ 121 for more than 10+ years.
I believe that Success requires courage. It takes courage to start and persevere in your own business. ...although, CVS Pharmacy @ 121 surely don't have their ducks in rows.

Many times I went there to pick up my medications and there seems to be something wrong. Getting medication filled through drive through or picking up prescription inside the store.

Surely there are communications issue inside the pharmacy. Many times the pharmacist has lost my prescription.
Recently, the manager "chay" has accused me to being rude, rather then focusing on the problem.

For past several months, the quality of professionalism & customer service is provided very poorly.
CVS pharmacy @ 121 pharmacist & staff filling the medication are packed with Indian's staff. They all are focused more on taking each other side and not really focusing on the issue.
I believe, CVS needs qualified people with great talent. Not just Indian's backing each other for their mistakes.

Especially the pharmacist needs to be more professional customers.
I was recently fractured due to un-professional attitude from staff member name SILVIA.

Simple words, getting medication filled @ CVS pharmacy is a hassle. I have started filling my medication at Kroger pharmacy and there service is really good!

i witness a altercation between two shift supervisor i saw one of them was trying to get the stuff together for the truck and the african american man call this female one with curly hair nasty name and said things that really upset her and called her stupid. ive come to cvs alot and see her work hard and watching this man degrade is wrong i seen it last night and tonight someone needs to speak to this name i did ask one of the employee his they said his name was Geron something clearly needs to be done. the tall female with curly hair does a great job with customer and she care about her customers i dont wont to see her go. Please handle this matter i cant stand to see a man degrade a woman ever. Yes she left which i do feel like she did the right thing because he called her out of her name again please handle this matter

I recently fractured my back, and its all down my legs, the pain is unbearable and I count on cvs not to lie to me. I turned my script of norcos in over a week ago and I ask them when it would be ready, the employee said it would be ready on the 27th of Nov. I said fine that's the day I will run out of every thing I have. Well I ran out a couple of days early, and those 2 days were the most painfull 2 days ive ever spent. I just couldn't wait for that day to come. Well, I drove up to the window, actually my ihss helper drove up to the window, and this employee informed me that it wasn't ready because they ran out and had to reorder them. I said, look, I brought this script in a week ago, and you promised that you will fill it. she says theres no way to tell us whos first in line or whos last, I said the script has dates on it that you promised to have it ready. she then says to me from the microphone "If you don't like our service then go somewhere else. I said instead of acting like a bully and being rude, why don't you just be civil and act like im the customer and your the provider. so then she said ok thank your for your visit. I then turned to my helper and said take me around front im going inside, she must have heard me and went straight to her boss and lied about her version. when I got inside, I finally got to talk to the supervisior, after maybe 5 mins of waiting. the first this she did was try to defend her employee and ask me, what do you want from me. I said, since your the person who trains these people, I want you to retrain them. she then said look if you want to you CAN go somewhere else if you want. I said you and I know that theres no other place that will take new orders. she said well you can go to the other cvs but I guess that's a little far huh? I said I don't even have a car, yes that would be a little bit hard on me. I then said look, if you are hell bent on telling customers to go somewhere else, I am sure I can help you. I have a radio show, and I can announce it every week im on and im sure they will go where they are wanted, she said no that's not what I want, I said it sure looks like it by your remarks until you found out that I have this program. Isnt that always the case, they are nasty until they figure some one can give them the same treatment they give out, cowards and hyprocrites.