CVS
reviews and complaints

My doctor wrote my rx for morphine and Dilaudud. I have been on for years. First I'm told the New rules won't affect me. Then they sent me in withdrawals holding my medication over a week for no reason. Now they changed my dosage from 8mg to 4 mg Dilaudud and only gave me 15 days of morphine without telling me. THIS will cause me to run out early. I want the correct amount now. How dare you change my doctor rx.

I have no ideal whose bright idea it was to add the first three letters of the medication in question to your notifications but I don't like it one bit and see no necessity for it. I have also been bombarded with call about a PRN med (it you even know what that means to tell me I could refill it. PRN = take when needed. I will refill this medication when it is needed. I will be looking for a new pharmacy. I have come to expect more from you. Why was there no notification to your customers to let them know the change as being made and the reason for it. Shame on you

3/20/2018 store #0781 Upper Front St. Binghamton, NY 13901

John Heatherman 04/02/1955 is the patient.

Prescription is Methadone.

Pharmacist is Jordan Tinder.

Patient has been prescribed this medication for many years for pain. Prescription is not abused. Physician explained all of this to the pharmacist, but the pharmacist refused to fill the prescription because she said she felt uncomfortable filling it.
Is the patient supposed to go cold turkey without his pain medication? Also, the physician said the pharmacist got into a heated argument with him.
In the end, the physician sent the prescription to another pharmacy that does not accept both of the patient's insurances, so he will need to pay out of pocket.
METHADONE HCL 10 MG TABLET Move to Archive Details History
METHADONE HCL 10 MG TABLET
FOR

John L

PRESCRIBED BY

THOMAS MARTIN

FULFILLED BY

CVS/pharmacy

LAST FILLED

03/19/2018

REFILLS

0

On 03/11/2018 I was diagnosed with Shortness of breath and Bronchospasm with Bronchitis, acute. My Dr. prescribed albuterol and an inhalational spacing device along with other medication. I was told that the albuterol would cost 45.00 when picking it up. Nothing was mentioned about the spacer. I left the store and a few hours later I looked into my medications because it was time to take them. There was no spacer so I called. the young lady the answered the phone advised me that they did not give it to my because it would be $27.00. I told her that did not matter to me and that the Dr stated to use it. She offered to get it ready for me to pick up. Never offered to deliver it though. I was to sick to make the return trip. By Weds. 03/14/2018 I was not getting better and returned to the Dr. My bronchitis had now turned into pneumonia. The sold me a spacer because I advised I did not get one from you. I had to take 2 more days off work, pay for another Dr visit and I am sure that I would have be feeling better if I had the correct equipment that my Dr ordered.

The pharmacist, Jathaniel B Easterling in CVS in Forest Ms is horrible. He is rude. He does not welcome you and he have you waiting without addressing you as being there. I was the only person there and he called someone from the store part to go to the pharmacy to check me out. He questioned my medicine which wasn't his job. He went as far as to ask details about why I needed it. I am really considering changing pharmacies because of him. This needs to be addressed. The best pharmacist there is Paul. The other guy, Jathaniel B Easterling, is awful. I have been going to CVS for years but this guy needs a lesson in customer service and professionalism.

My phone was disconnected from my pharmacist (Danny) as I was on the way to drop off my prescription to be overridden by my on-call doctor. When I arrived the tech at the window (Russ) told me I had to wait to talk to the pharmacist because I hung up on him. I was prepared to explain how the call failed but the pharmacist, Danny never came to the window. Danny proceeded to tell my doctor that I cursed the staff out. My on-call doctor would not let me explain the false behavior and told me I could not talk on the topic and it would be charted as so. I am confused as to how the claim from the pharmacist changed from "I hung up on him" to "I cursed them out".
I am FURIOUS! He was upset with a situation and took it out on me and my medical records. Playback the tapes of our conversation and there will not be one curse word. My real doctor was informed of the situation and confirmed that that is not like me or the rest of my family that he has been treating for 10 years. My doctor is also unhappy with the way the staff treated and accused me in this situation. This Danny pharmacist at 3717 Hampton Blvd, Norfolk, VA 23508 is a very unprofessional, unethical, and a disgrace to the CVS name. I work in customer service as well and I know that cursing someone out is not the answer to any problem. So being falsely accused of something I did not do and having it almost directly affect my medical records is downright cruel. This CVS used to be a campus hot spot for me and my friends. But after the amount of disrespect and lying that this pharmacist has done, I will not be going anytime soon. This pharmacist, lying to doctors, falsely accusing patients/customers is NOT the type of person I would want representing my corporate pharmacy. CVS, you have a very livid former customer that will continue to spread the word to deter my friends and family from going to such an unethical pharmacist. I really hope that something will be done about this situation and I will be informed when it does.

I was charged $49.36 for RX. 8027200 02 at pharmacy 17677 on 3/10/2018. I expressed disbelief because I had a Goodrx gold card. The pharmacist, laura, called and confirmed the cost so I paid. She said that I could get an adjustment with proof within 14 days.
Today, I spoke to Crystal, a rep at Goodrx, who tried to reach the pharmacist about the discrepancy. No luck. I took evidence to the store that correct cost is 31.97. The pharmacist today, Uzma, declined to help me telling me to come back tomorrow even though I told her I pay cab fare each trip. I have spent hours of my time and energy trying to get this fixed. Now I want a refund of 49.36 plus $12.00 in travel costs. 61.36.
Thank you for your prompt resolution.

Hello CVS,
This is certainly not the first time I have a discount loaded on my app and the cashier can't see it on her screen. I should have mentioned this before but I'm sure I'm not the first patron with this issue. This time I had a 40% off on my app that you sent me on my email.
I can send you the 40% discount but you may be able to see it in my account.
Thank you,
Robert Devane
[protected]
[protected]@aol.com

This cvs pharmacy is incompetent and careless, meaning they could care less if you get medications you need or not. (store #: 8836, address: 1631 s melrose drive, vista, ca) I have four prescriptions that I need monthly, they are all refills, which should be simple. I requested the refills, and was told there weren't any, even though there were on all of them. Thankfully, my doctor was willing to call them in again, although it shouldn't have been necessary. I got a text saying they were ready, and when I got there only one of four had been filled. I got blank stares about the other three, like I hadn't been corresponding with them about it. They said they didn't have the other refills and i'd have to call the doctor, again. This was on a friday at 5pm, so I had to wait till monday. I called the doctor again and she sent them again. She emailed me the confirmation so I know for a fact they were sent twice, nevermind they all had refills on them and none of this should have been needed. Somehow two got sent to the right pharmacy and one got sent to another cvs. So more than a week later than I needed them, I had 3 of 4 medications. It took 3 more calls from me to get it filled. No one at cvs ever lifted a finger to help (no calls or faxes to the doctor, no calling me to update me... Apparently they have too many customers to be able to call them. This is seriously what they told me). I finally go to pick up the fourth medication, and they refuse to give it to me because it's a "mandatory consult" with the pharmacist. It's a refill, I have no questions, they have some incorrect flag about an allergy in their system completely out of left field. Again, it's a refill, i'm not allergic to it. I had called 30 minutes prior making sure i'd have no issues picking it up, and was assured it was ready for me, yet when I got there, the pharmacist wasn't there. I was unable to get the medication, again. I called the next day to speak with the pharmacist and explain it is a refill, i've been without it for 10 days now, and someone incorrectly entered something about an allergy. I assured her i'm not allergic. I wanted to have a family member get it for me since I was going to be working late. She said I still could not get the medication without consulting the pharmacist face to face myself, that no one else could pick it up for me and she would have to be there. I think they are making up rules as they go. On what planet do I have to go in myself? What if I was sick in bed and couldn't get there? When I finally got the medication 2weeks late, the "mandatory pharmacist consult" included her scanning her badge. She didn't say one word to me, or check my id to even verify it was me! These people are causing harm to patients who need medications. If a doctor warrants a medication necessary, the pharmacy should not have this absolute power to withold it for no legitimate reason. If they aren't willing to fill it, they should allow another pharmacy to do it. I did not have that option because once they had filled it, then refused to give it to me, it had gone through my insurance and I couldn't get it elsewhere. They had absolute power to withold a necessary medicine from me, which they did, and, when I was there, they were pulling the same thing with another patient. Refusing also to give him his meds because he needed a "mandatory consult." this is wrong, they are wrong. I hope someone does something. I will never go to another cvs again.

Good afternoon, I am a very frequent customer and i have always received excellent service however on March 7, 2018 I went in with my two kids.My youngest had an upset stomach and my intention was to purchase children's pepto bismol. The bad service started with the pharmacist I patiently stood in line to ask a question and when she walked over to me she did not even let me fully complete my question and cut me off and walked away. My oldest had grabbed a bouncy ball and yes he bounced it while I was very frustrated looking for the right pepto for my youngest that the pharmacists failed to help with, when I heard someone very rudely and plain ugly say "Stop bouncing that ball!" and walked away i said "Excuse me, what did you just yell out at my son" and again with attitude says i told him to stop bouncing the ball, i told her that if there was a problem she needs to adress the parent especially since i was standing next to him!, she kept talking back to me and with a horrible attitude i asked her for her position she said I am a manager smirked and walked away I really hope you check the cameras so you see her behavior. It is unaceptable! I understand COMPLETELY that my son shouldnt have been bouncing the ball and i wouldnt have had a problem if her tone and words would of been different such as "can you please not bounce the ball, or maam can you please talk to your son ... I went to the register Velam checked me out who by the way was the sweetest person and she told me that the rude lady was the night manager Jerry.

I tried to placed an order for some cologne on 03/07/2018. I entered my debit card information and tried to submit my order, but received an error message that said the card I selected for my order could not be authorized for payment. The error message said to choose a different card. I knew I had enough money in my bank to cover the transaction and when I checked my bank balance, I saw where cvs had deducted the money from my checking account! The error message said my card could not be authorized but the charge was posted to my account! I tried to call customer service and got the excuse that the charge was "pending" and might stay that way for several days! The representative wanted to place my order again, and I said no, the charge has already posted to my bank, and to cancel the order. I called my bank and they told me the charge may stay on my account for up to 3 days. My debit card obviously okay, otherwise the charge would have been rejected accordiing to my bank! I don't understand how cvs can do business this way. I will never order online with cvs again. I am very disappointed.

My 7 year old Autistic Child has the Flu and is very sick after rushing her to the doctor today I get a message her prescriptions are ready. I pick up her medications and her Tamiflu is missing I call back and was informed that the prescription was put on hold because they are having a hard time getting the liquid Tamiflu. Don't you think this is something you should call and inform the patients mother about. No they get the prescription put it on hold and say nothing which is a major error on their part. They said nothing to me the flu isn't something to play with especially when the patient is an asthmatic on top of it. This pharmacy has gone down hill CVS seems to care more about the amount of prescriptions they fill then they do about individual patient care.

On January 29, 2018, I, Darvis Johnson escorted my fully disabled wife Charlotte M. Johnson to Southwest Medical for one last visit to see Dr. AAhmad. She was granted one last visit to her primary doctor to get refills of any needed medications. Southwest Medical no longer accepts Medicaid so my wife was dropped as a client. However, the supervisor granted one last visit. We called the CVS pharmacy here in Pahrump to have here oral iron sulfate cups refilled. Upon them being filled they called me to come and pick them up. When I arrived I was told there may have been a mistake with the quantity, so come back in a day and everything would be straight. Don't know where everything went in the computer but I saw the script refilled and my wife's name on the bag. Anyhow no prescription on file but they want to contact old primary doctor for the old rx number to refill the medication. This is so very frustrating and causes anxiety upon my wife who has a history of seizures and they know this. They refill her seizure medications . This needs to be looked into and investigated thoroughly.

4040 North 19th Avenue Phoenix, AZ [protected] Store #5778.
02/25/2018 - After spending the entire afternoon in one of the Phoenix Area Hospital ER's, we were discharged just before 6:00 pm (When most of the Pharmacies close . I found a 24 hour location. I dropped my wife off at home (The patient) and went to the CVS Location. I was waiting in line almost 30 minutes (1 Person was already at the drop off counter when I arrived, I was next) before someone came to take my prescription. I let them know that I would be waiting for the prescription. Without looking at it or me, he said it would take 2 hours or so. I asked him if this is correct, he said it would not be done sooner. He finally looked at the prescription and said, "Oh this is over the counter". At this point I was furious, the question I asked him twice, could have been handled had he actually looked at it. I took the prescription back and went to find it. I returned to the counter (waited another 5 minutes (No one was in line this time) ) I asked if he could tell me where to look and again without looking up, he said they don't carry it. He came around the counter to see if they had anything and I had reached my limit, and started to walk away, telling him I would be filing a complaint with CVS. He challenged me to try, and I brought up bring lawyers were next and he threw me out of the store.

I have been getting my cough medicine prescription filled with CVS for around 3 years now. Today I wemt and tried to get my prescription filled and they told me that they could not fill it and put in a red flag. I went to another CVS and tried to fill my prescription and was told the the other location had put in a red flag! Now of course I am more then humiliated by this because I feel as though I have been stereotyped and I will contact my lawyer.

the pharmacy staff and especially the pharmacist at CVS store 6918 Palestine, Texas have to be the most overbearing untactful hateful people on the planet . if you walk up to the window they look at you like you committed some kind of crime and just ignore you for 10 minutes . the blue scrubs that the pharmacist was wearing looked like they have not been washed in 3 months and he needed a major shave and haircut to.it Is very alarming to see this kind of individual handling peoples meds.

This is the most difficult company I've ever had to deal with. There has not been a phone that didn't end with myself in tears, and there has been MULTIPLE phone calls. They are the most frustrating company ever. They transfer you to multiple different people and each person tells you something different. They all act like they know nothing. They won't return phone calls. They won't try to help you at all. They won't notify you of any changes. They won't do their jobs. They bill you for things that insurance covers and they won't contact the insurance when they're supposed to. When you talk to one person its like the previous person made no documentation of speaking to you. Each time you call about a problem (and you have to call many times) they act like its the first time they've ever heard from you. They will suddenly bill you for $500 and won't tell you what the bill is for or how to resolve it. Most of them can't even pronounce the medication. How can people work for a pharmacy and not be able to pronounce a medication or even know what it is used for? I am a kidney transplant recipient and the medication I take is life or death. I need it on time and I can't afford to pay $300 a month (for something that my insurance covers) just to make sure I get it on time.

I've been a customer of cvs for years and was never told bologna I was given this morning. I've been in healthcare for 19 year now, i'm a mother of 3 with a home and an amazing job and was treated like a piece of crap. Your people should be ashamed and embarrassed. I called the west main, waterbury ct cvs yesterday morning at exactly 830am and spoke to makayla. I told her my script would be available for pick up tomorrow, but because I know in the past you have to preorder it because it's for 75 can she order it so that it's ready today. She said yes it will be all set. So this morning I called at exactly 9:00 am to see what time exactly it would be ready because I have the stomach bug and only want to go out once. Well makayla answers again today so I said "oh hi, I called yesterday, asked to order meds to be ready just calling to see when it will be ready? She puts me on hold, comes back and says"they only sent 30, they send what they want. I said I have never, ever heard of this happening, will you maybe get it later, she is at this point being rude, says nope, we get one delivery a day! I said ok, she will it be ready tomorrow, how do we know they will send enough tomorrow, she says " I can't guarantee tomorrow it will be, who knows what they will send. Almost making it sound like the distributors do whatever they want, not what the patient needs. When I asked her how this is possible? No cvs has ever said this to me or was this rude about getting something done. Now i'm a patient and I am fully aware of patient care and this is not how you treat people. If I was on heart medication would it have been different. I was getting very aggravated at this point because if she just messed up why not just say that, don't blame distributors, they aren't saying it's on back order, she just saying they decide what to send, even though I need 75 in my script, and even after 3 days she can't guarantee it will be done. The medication is suboxone and i've been in recovery and doing great for a long time. This kind of treatment of others is a disgrace. Being in the healthcare field you have to have dignity, respect and honor. I should be able to trust that my medication will be filled correctly. This makes me feel like maybe I should just start going to walgreens since no matter what no one is accountable for their actions. If she just said I forgot, but I will make sure it's ready by tomorrow I would've accepted that. There is no need or right to treat others this way. Maybe she thinks she had some power over people and abuses that. My degrees and liscenses doesn't make me any better than anyone because at some point she may need someone's help one day and if they didn't do their job or the right thing I wonder how she would feel. This is a disgrace, horrible and embarrassing.

for a friend - what is CVS's policy if an employee finds money and turns it in? The manager says you have to wait (30) days to keep it, then at expiration they claim (60) days and just recently changed it to (90) days before you can claim it? Also - it's been noted that Managers submit claims for damaged goods as defective and take the product home for themselves at no cost? How can this be confronted without ramifications of losing one's job?