CVS
reviews and complaints

Hello. My name is Caleb. I went to local CVS at 8 pilgrim hill road in Plymouth Massachusetts. I went to the store to buy nasal spray for my mom. They did not have the CVS brand nasal spray which is the only one that works for my mom. The price of the CVS brand I wanted is 6.99. The Afrin, which I did not want but was forced to buy as a substitute was 9.49. In the past when this has happened, they gladly override the price for me to 6.99. Ryan, the manager on duty, refused to help me. Unfortunately I left feeling very poorly treated and generally upset. As someone that shops at CVS regularly, I hope to receive some form of satisfaction regarding this incident. My cell phone number is [protected]. Please call me. I will also be filing a complaint with the district manager and upper management if I am not helped. Thank you for reading this and considering this matter. Caleb Millman.

I left urgent care with my 2 year old daughter who has a severe ear infection to go to CVS pharmacy in Hilton, NY to get her Amoxicillin. Apparently they close at 5PM on Sundays which I was unaware of. My fiancé ran inside a few minutes before 5 o'clock to get the medication which had already been filled and the lady was very rude and unprofessional and said that they were closed and closed the gate in his face! So then we called to get it transferred over to Wegmans so we can get it tonight and he gets there and was told since CVS pharmacy had already filled it then we would have to pay out of pocket because the insurance will not cover it twice. I am VERY upset and disappointed in the service my fiancé got from them. We do not have a name but there was only 2 ladies that were closing at the time ( Sunday, Dec 10th right before 5PM) if this was for me I wouldn't care as much but this is for my 2 year old daughter who has been very sick and in pain from this ear infection.

[protected]@yahoo.com
12/10/17 before 5PM

To Whom It May Concern, I was traveling this weekend and happened to visit your CVS Store on Reservoir Ave, Cranston, RI. I know this is one of the busier stores - but at 7:00 am - to have 4 people waiting to drop prescriptions off, 6 people waiting to pick up prescriptions, drive through line wrapped around the building, and phones ringing off the hook - while 1 pharmacist tries to handle it all. To me this is a bit insane. I know CVS stands for Convenience, Value, and Service - by not getting that Pharmacist more help that's definitely not living up to the name of the store at least in this customer's eyes. I applaud Pharmacist Dana though for attempting to do a yeoman's work and keep everyone happy under these extreme conditions. But, she definitely needs more help. I can only imagine how many prescriptions she had yet to fill with trying to handle that many people at once.

I only hope corporate looks at this situation and gets that store more help in the Pharmacy. If I wind up traveling back in that area, I would go back to the store because of Pharmacist Dana's very courteous, professional mannerisms.

I went the location at 11th and market in order to reload my American Express card. first i was told by an associate that there would be a fee, in which there never is one, then my card was swiped several times and and told that the transaction could not be completed. When i asked for a manager he, James who appeared with an attitude turned the screen around in attempt to show me that he swiped my card, this being the 6th time now expected me to see that the transaction was taken place but all that appear to me was a screen full of icons and since i am not a CVS employee i had no idea what i was looking at. To add alittle insult to injury after your associate hung up the phone from calling Mgr. James to the counter, your assoicate stated that he hated to call on him because even over the phone he had an attitude so his complete demeanor in front of me was met with no surprise.
After leaveing this location i was sent a fraud alert text from American Express stateing that now my account has been locked due to fraudulent from CVS location at 10th and Market Street, this action was being taken due to my card being swiped several times the account is now locked.
This being a Sunday i must wait untill the next business day and contact American Express and explain to them the situation at your store this is an inconvenience to me because I am unable to use my card for the next 24-48 hours

I made an appointment online to get a Hepatitis A vaccine at the pharmacy located in West Grove PA. My appointment was scheduled for 9:00 a.m. When I arrived at my scheduled time, the pharmacist Ken Snodgrass, told me that he couldn't do the vaccine until 9:30 because it was the weekend and he was the only pharmacist there. I complained that I should not have been allowed to make an appointment at 9 am if he couldn't do it until 9:30. There was no apology for my inconvenience and the fact that I had to wait while we were experiencing our first winter snowstorm. At 9:30 I had to sign the paperwork for the vaccine. It was a good thing I checked because the paperwork showed a flu vaccine not a Hepatitis vaccine. I brought this to his attention and then had to wait again while they did the correction. My 9 am appointment turned out to be an hour long! Left CVS at 10 am. Will never go there again for prescriptions or vaccines.

I am so displeased with Pharmacist Ruben P Balmes at 3005 SR 540 W, WINTER HAVEN, FL. I just purchased a very nice home in Winter Haven. 4 months ago. I had all scripts transferred from Walgreens to CVS around corner from my new Home. Well I thought. I was a little unfamiliar with locations and transferred to 400 6th ST NW. which has been an amazing pharmacy. Very friendly. Never have I felt so judged like I did from Mr Ruben Balmes. It was bad enough I started typing this. And I never complain like I am doing right now. Now everything being sent to wrong store was my fault. They said since I transferred it from Walgreens I could transfer again. Even if was same store. So I'm ok with that. When I get new scripts. I was going to fix that. But now I will immediately after submitting this complaint will transfer everything away from CVS On 540. Maybe CVS in general. I've done a lot of shopping there since I've boughy my home Be sure that will also end today. I moved to Florida from Indiana. I was seeing a pain specialist for degenerate disc disease. I fell off a scaffle and landed on my back. On cement. I have been asking since that day if I could just get surgery so I don't have to take pain meds. I hate taking them. But Lower back surgeries do not have a very high success rate. But we found the right medication to take. 1 a day. 24 hr time release. (Now they are 2 a day). She also gives me norco to take as needed. It usually last me a over a month. But I'm a service tech. So some months are harder on my back than others. I tried 4 different pain clinics in Lakeland. Every dr wanted me to stop the 24 hr time release and go to OxyContin. Yes. I'm serious. The most addictive drug out there. Well there was no way. So my family nieces and nephews are all in Indy. I'll just pay to fly up there to see my Dr. And family. It's not easy. And very expensive. So I'm at 16 years of doing this routine.
Today...
My Norco script was filled toward end of October. I called beginning of December to get my new script filled. It's all e-filed by a very well known and respected Dr. The pharmacy on 540a by my house says I can't get it filled till the 7th. I said i have to go a month in a half on 30 day script. She said that's soonest you can get filled. I said oh. That's 4 more days. It's no problem. I got enough just thought that was a little strange was all. Never again thought anything of it. I called on 9th to ask if they could fill it now. I gave them an extra 2 days more than they asked. But now I'm about out. So on my way home from work. I get there to pick up my script. Lady walks away and pharmacist comes and starts asking me all these questions. Ok. No problem so I'm answering them. But I'm noticing the way he is talking to me. Like he thinks he knows me. And he makes it vet clear, he is on to my lil trick. I said what are you talking about. I had all scripts transferred and told him hole story as I have told almost every person each time I pick up a script, to be sure they know on the medications I take with refills. To be sure we can get back to this store by my house first chance we get. Then continuing to insist that I got this hole scam of some sort down. I said how is that when I'm trying to get everything to this location. But some go to 6th st. Location. By this time I'm pretty pissed. Who does this guy think he is. So now he's telling me I need to find another pharmacy. I just bought house. And it's been a really difficult month. Which I'm getting to. But at this time I never considered they had anything to do with one another. So I leave. I'm just speechless on what the hell just happened. This Ruben Balmes must be a pharmacist and a private detective. Only thing. He not very good at playing detective cause he obviously is insinuating I'm this one person I'm not. I'm 41 years old. Have never been arrested and in no way abuse my medicine or have this so called scam down.
So I go home. And it's just playing over and over in my head. I'm so confused. I pull in my driveway and it hits me. He said lorazepam and WALGREENS. So I call him back to explain what he was trying to insinuiate. Which I should of known better by the way he just treated me. But I'm a hard working and a honest man. So he gets on phone and I said I know what you were talking about now. Yes I went to my dr. I had to make an emergency appointment. I suffered a loss. I had updated all the paperwork at dr to send meds to knew pharmacy. Honestly it was the day before thanksgiving and I was a complete disaster. I was more worried about getting through this horrible time grieving. So I completely forgot to tell dr I moved. We discussed how this amazing beautiful woman I have found and discussed with him over last 16 months just recently had an accident and died. I was planning to propose to her. I was having such a difficult time. My family drove straight to me to be with me. It's been a month and I feel so lost without her.
But dr sent lorazepam to my old pharmacy and when they text me it was filled I didn't have enough time to get transferred and I knew thanksgiving would only be harder for me. After telling pharmacist what happened and he sarcastically says. Thank you for sharing that with me. I sit in my driveway balling. This was nothing but a joke to him. I have never heard someone make such a joke of such a tragedy. Idk. But I am so disgusted with this pharmacist and I'm not sure I can even step into another cvs. How is this okay for your employees to treat your customers like this. He should be ashamed. I have been through a lot in my life. But this has been the most difficult by far.

Hi, my name is Wilka Betances, I am a customer from New Holland, PA 17557
all my medications are filled in there. I have sleep disorder, insomnia...I had an issue with my prescription (Lunesta), I lost my pills and my doctor gave me a new order prescription, my insurance accepted, that was on Tuesday 5, 2017, I went to pick up my medication, and they did not have it... after 1 hrs standing there I was not feeling well, had I hysterectomy a few days ago, and I wait for them because I can't sleep without them, everything came as my doctor told me, it was approved, they gave me 3 pills! 3 pills because they ran out of it, today 12/9/2017 I sent my husband to pick up my medication because last night I couldn't sleep, I was in pain. WELL THEY GAVE ME THE WRONG ONE! SINGULAR instead of my Lunesta! now I will have two days straight with no sleep. I called the cvs in Lancaster that they open 24 hrs so I get them, THERE IS NO REPORT OR ANY INFORMATION REGARDING WHAT HAPPEND THAT THEY ONLY GAVE ME 3 PILLS 4 days ago. THE FUNNY THING IS THAT THEY DID THAT TO MY HUSBAND A MONTH O 2 AGO, SAME MEDICATION, SAME MISTAKE, WHEN HE WENT TO PICK UP THE REST OF HIS PILLS, THEY TOLD HIM HE DONT HAVE A REFILL UNTIL THE NEXT MONTH THEY ONLY GAVE HIM 3 PILLS FOR ONE MONTH! AND NOW THEY DID IT TO ME... RIGHT NOW I DONT REMEMBER THE NAME OF THE PERSON THAT WAS IN THE PROCESS FOR ONE HR, BUT HE IS THE ONLY ONE THERE WITH A BLUE SHIRT. THIS IS NOT ACCEPTABLE! ITS NOT OK TO DO THAT WITH A PERSON MEDICATION! I AM SO STRESS RIGHT NOW... SO ANGRY AND SO IRRITABLE, I ALSO HAVE lUPUS, DEPRESSION AND ANXIETY! IS JUST NOT RIGHT!

Well i had a coupon that took off $3 from a detergant but once i gave him the card and coupons i told him why he didnt take the $3 off and he said he didnt know if i didnt like it he didnt care i just wanted to say that when i go to the store i like how some people have good attitude but him if he has a bad attitude why is he working there theres alot of people that would want a job and would have a good attitude

Bobbye Whitmore
[protected]
December8, 2017

I went into the CVS located at 22421 Pontiac Trail, South Lyon MI to buy a scratch off lottery ticket as I have for the past couple of weeks since I just moved into the neighborhood. The cashier Sam whom I've purchased the tickets from on numerous occasions asked me to show him my I. D because I was using my debit card. I've used my debit card several times and it has not been a problem so I asked him why was he requesting my I. D. Sam told me that it was for my protection. I explained to him that I did not have my I. D, that I was using a debit card and that he has never asked me for this before. He stated that he asks everyone for I. D and again that it's for my
protection with a condescending look on his face. I'm very upset at this point because I feel that I am being discriminated against since I am an African American woman and this is a predominately Caucasian city. I was the only African American in the store at the time and I also felt humiliated because there was a long line behind me and all eyes were on me like I was a criminal and all I was trying to do was purchase a scratch off lottery ticket. I said okay, well, I'll just use the ATM machine where as I was charged a fee. So I get back in line and he calls me up and finishes the transaction but still when asked why is he doing this to me today, the answer was the same which was that he was doing it for my protection. After the transaction, I got the manager Nour and explained the situation to her and she said that it is not policy to ask for I. D when using a debit card and that she doesn't know why he did that. She walked me to the front and he lied again to her when asked why did he ask me for my I. D... I said to Nour, are you going to tell him that what he did isn't policy and she said, "I wouldn't have done it." I asked Nour, "is it policy" and she responded by telling Sam that it is not policy and to give me a $5 Extrabucks and Sam said, "No I'll give her $10 Extrabucks!" He gave me the $10 Extrabucks, they both apologized and I walked out of the store. I'm also hurt and embarrassed and feel that I nor anyone else should be treated this way because of the color of their skin

On 12/6/2017, I walked into my neighborhood CVS store at 3601 12th St NE Washington, DC to fill 2 prescriptions (Tylenol with codeine and muscle relaxer) prescribed after a motor vehicle accident. I arrived to the pharmacy at 8:40pm. The pharmacist who later told me her name, Fatima advised me to go to another pharmacy because she was closing. She stated I know the pharmacy on Alabama Ave SEbis open until 10. No I said that's all the way across town, I live in NE. She proceeded to say she's not from the area and offered to check other pharmacies that may be open. I requested she at least see if the medications were in stock. Reluctantly, she did after rushing, sighing several times and telling me she has to catch the train. I've have been a customer of CVS for years and never experienced such poor customer service from a pharmacist, one who is supposed to care for individuals. The time she took to argue and send to another store she could have filled or attempted to fill the prescriptions. Fatima is a poor representation for CVS.

To Whom This May Concern,
I just returned from CVS (# 0371)on Harbison and the Roosevelt Blvd in Philadelphia, PA.

I am very dissatisfied with the service I received and the services of at three other patients I witnessed while waiting.

My husband is post op R Knee Arthroplasty 2° Torn Meniscus this morning.

After picking up a take out meal, we went straight to the CVS pharmacy for his post op pain medication.

I provided the pharmacy tech with his prescription.
I was asked when I needed med. I stated "Now, husband is sitting in the car post op", "I need to get him home".

To mt surprise I was told "he need prior authorization" for pain med (Oxycodone-Acetaminophen 5-325, quantity 40 tablets).

I said "what, since when?"
"My husband just got out of surgery he needs this medicine" (showing her the post op paperwork I receieved from the surgical center). I continued, "why weren't patients notified of this...I've never even heard of this".

I was told "his health insurance requires this for opioids". The tech continued stating, "to get around this you can pay the retail price".

Worried the price may be astronomical I asked the price. I was told it was less than $20. Luckily for me I had just enough money.

I have a background in healthcare.
I know getting a prior authorization is not a quick process.

Since my husband was sitting in the car I opted to pay retail. Was told it should be ready in a few minutes. I sat down in the waiting area.

When I first got to the pharmacy there were only a handful of other patients either waiting or being help.

After some time, the amount of patients increase.

While waiting I observed, one elderly woman sitting in the area with me. She, a pharmacy tech and the pharmacist were trying to resolve an issue surrounding one of her medications.

Apparently, she was given a different medication (that treated her particular ailment than what her doctor prescribed the prior day. The patient was there trying to find out why.

While she and I both waited for our medicines, she told me she had been waiting over 2 hours for them to resolve the issue.😨

Which later turned out to be an
Error the pharmacy made after they contacted her physician.😨

After 30 minutes I began to get concerned.
I had watched numerous other patients provide their prescription, wait for a little while, pick up their meds and then leave.

Concerned, I went up to the counter and ask for my husband's medicine. I was told, "the pharmacist is working on it". I sat back down nervously waiting for my husband's medicine (thinking "what's taking so long...he shouldn't be sitting in the car this long")

While waiting, I observed another patient walk in and expressed that his wife had a prescription filled the day before for their child and was given the right med but instead of slow release was given quick release.😨

I sat there and waited some for another 30 MINUTES! All the while I see numerous patients come and go.

I observed another patient come in.
He stated he was there the day before and was given the wrong medication all together.😨

After seeing this number of errors within such a short amount of time my confidence in CVS went down to zero.

Frustrated, I went back to the counter, requesting my husband's prescription yet again. Was again told, "the pharmacist was still working on it".

At this point, my patience was beyond gone.

I said, "look, my husband is status post op, he's been sitting in the car waiting for me for over an hour".
"I can't keep waiting here like this, he is at risk for developing a blood clot".

I continued by stating, "a post op patient can not sit in a depended position for an extended period of time like this."

I requested to see someone in charge.

He goes over and tells the pharmacist my request.
He said, "she's working on your husband's medicine right now". "She'll come up and speak with you in just a moment".

I stand by the counter because at this point I'm annoyed because I've been told "just a moment" three times for over an hour and I wasn't convinced that I wouldn't be waiting for another hour like the elderly woman I mentioned earlier.

Finally, my husband's medication is processed.
The tech brings it to me rings up my order and tells me the pharmacist would be "right with me".

After a short while she came over and I tell her that the service I received today was "UNACCEPTABLE!".

I proceeded to tell her that I waited over an hour for my husband's medicine. "He is a post op patient and he's sitting in the car waiting for me".

I continued, "he shouldn't be in a dependent position for that length of time." "That puts him at a greater risk for developing a blood clot". "People die from blood clots." "You can't do that to patients."

The pharmacist states that "ma'am, you saw me over there hustling to get your medicine's ready".

I said, "I've been here for over an hour"...you hustled within the last few minutes.

She looks at the pharmacy paperwork and says the tech did not indicate that I was waiting for the medication.

The top of the paperwork stated "PE--Promised 2:20pm" (an hour from the time I came into the pharmacy).

She asked, "went did you say you would pick up the medication". I recap the entire intial encounter with the pharmacy tech. I restated that "I needed the medication NOW"...my husband's in the car waiting for me he had surgery this morning.

I ask, "what does "NOW" indicate to you... it indicates to me that I would be waiting because the medication is needed as soon as possible."

She said "yeah, you're right".
She continued, "I'm sorry, the tech (didn't hear her name) is usually good about indicating whether a person is waiting or not".

I said, "she or some body could have told me there would be a long wait so I could have taken my husband home and returned to the pharmacy".

The pharmacist stated "yeah, the tech (again I didn't catch her name) is usually good about letting people know about the wait time".

I said, "well she didn't".
The pharmacist proceeds by telling me, "I think there may have been some miscommunication".

Annoyed because what happen wasn't miscommunication, it was poor customer service.
I stated again, "the service was unacceptable."

I didn't even bother discussing my concerns regarding the three patients I mentioned earlier in this letter.

Given my intimate knowledge of HIPAA.
I knew she wasn't allowed to discuss each individual patient issue with me anyway. (Although, I knew a great deal from just sitting in the waiting area)

I figure, I would address my concerns in a company complaint letter.

I was short on time and patience.

I exited the pharmacy to take my husband home.

FOLLOW UP AND SUGGESTIONS:

1) I will be contacting my husband's insurance company to see how to go about obtaining reimbursement for the difference of the retail cost for my husband's pain medicine.

2) I suggest CVS be proactive about notifying their patients and their families about health insurance changes surrounding their opioid prescriptions.

I will be suggesting the same to my husband's health insurance company.

3) I suggest CVS be proactive about notifying area physicians (surgeons and dentists in particular) about health insurance changes surrounding prescibing opioids so that maybe those offices can began seeking the necessary prior authorization for pain medications at the same time they obtain pre-authorization for scheduled outpatient surgical procedures.

Doing this may help ease the transition for patients (and their families) status post op surgical procedures.

I will be suggesting the same to my husband's orthopedic office.

PLEASE NOTE: I am well aware of the national opioid abuse epidemic, however, not everyone is an addict.

As a social worker by profession, I know that I have to treat each and every individual patient I encounter from whence they are at the current time of our interaction.

CVS should be doing the same by treating their patient as a non-addict until the situation presents it otherwise.

Neither my husband nor I are addicts.

Hitting people with having to pay for their meds retail or having to leaving without their pain medication at all because they a) don't have the prior authorization, and/or, b) can't afford to pay the retail price because it is unexpected, is both stressful and just plan wrong!

Most people whom have had major surgical procedures are going to need some type of short-term narcotic post operatively.

Surgical trauma from cutting human tissue, mending broken bones, teeth extraction, and the like is very painful.

Those types of trauma should not be compounded by difficulties obtaining the necessary pain medicine in order to began the process of healing.

4) CVS may want to reevaluate its patient privacy policy.

I should not have been able to hear about the three patient incidents I described earlier just sitting in the waiting area.

I wouldn't want my confidential medical information discussed out in the open and neither should any one else.

5) CVS should definitely reevaluate the distribution process of patients medications. I observed WAY TOO MANY major medication errors within a short period of time.

People's lives are at stake!
Patients should be able to trust that the pharmacy they use has their best interest and welfare in mind when serving them.

I did not get that feeling today at all.
It felt more like an assembly line and less of an organization that provides good quality care.

My husband and I are rather autonomous when it comes to our health care.

We each see our own doctors. Some of the doctors are from the same practices, some of the doctors are from different practices.

The same goes for our choice in pharmacies. I chose to go to an different retailer.
He chose to use your company.

Given what I witnessed today, I am highly concerned and will be strongly urging him to reconsider his decision.

6) Lastly, CVS should also reevaluate their prescription drop off/pick up policy.

I should not have had to wait over an hour for one prescription without being notified of the wait time and given the opportunity to return at a later time.

Telling a patient (or family member ) that "it will be just a few moments" three times for over an hour with a post op surgical patient in tow is unacceptable.

That is not in the best interest of the patient, it's inconsiderate and makes the trials of surgery more stressful than it needs to be.

Good customer service is very important to me and my family.

CVS missed the mark BIG TIME today!

Sincerely,
Nicole Person

I had to go to hospital for various reasons and the gave me a prescription for Valium 5 mg & Percocet 5mg I also have from phycologist a prescription for Xanax 2mg however my heart doctor noting I take the Xanax and had prescribed them to me anyway because I'm at end stage heart failure he filled for me in August and September at that time there was no problem filling both before I haven't seen my heart doctor as of late because of testing and getting ready for surgery and have had complications at any rate the parking named Nick would not check my records too verify and called me back said I was all set and did not fill the Valium because that's two benzos so I said please check my records and was told it was cancelled I asked for it back he said it was"dotted" and count happen and this was done with out my knowledge here did not consult with me or even check my records until I got home then he seem it when I called him I feel he should consult with any one if their prescription would be destroyed I understand his concern yet the exact same medications were used together filled at the very same pharmacy like I say the patients records should be checked at least 3 months prior to see if they've gotten this medication filled before I am treated like a junkie and walk out feel worse than when I went in

December 6, 2017

CVS Corporation
Customer Relations
One CVS Drive
Woonsocket, RI 02895

Dear CVS Customer Relations:

I would like to share with you my experience of attempting to fill my prescription for ADHD medication in two CVS locations and the treatment I had received from the pharmacy managers. As you and I know, medication for ADHD is NOT an opioid!

It would be worth noting that the pharmacy I had been using for over 10 years is not available, at this time, due to being audited. And, in over 10 years, I had never had any issues with them.

And so, I had called the pharmacy where I and my children get their prescriptions filled, the CVS at 2505 Santa Monica Blvd, in Santa Monica, CA. I had called them on Sunday, 12/3/2017, and was told that they are out of stock, but they will be happy to order my medication for Wednesday, 12/6/2017. When I went to the CVS in neighboring Marina Del Rey, they told me the same thing.
When I walked into the CVS on Santa Monica Blvd on Monday, 12/4/2017, I was greeted by a gentleman who looked at my prescription, my ID, and my insurance card. He showed the prescription and the ID (but not the insurance card) to the alleged pharmacy manager Tina Altomeh. They had a 3 second-long tense conversation too far away for me to hear, then the gentleman (with no name tag) gave me my papers back and told me that my medication "is not available". I told him that that's not what I was told the night before, but he told me that he cannot help me and that I should go somewhere else.
So, I went to the CVS in Marina Del Rey where I had a very interesting conversation with the alleged pharmacy manager named Michael McKinley. First, he stated that the reason my medication is not in stock is because it is "rare". However, he proceeded to contradict himself immediately thereafter by stating that he "runs out quickly, because it's a very busy pharmacy". He, then, stated more things that made no sense: he said that he will order my medication to arrive to the store on Thursday, however, he cannot guarantee that this will happen because their wholesaler, McKesson might not even have the medication. I noted that what he says makes no sense and he may as well be lying to me. Then he "showed" me an order form for this drug, issued on 9/26/2017, however, the quantity was not exactly correct, because these pills come in prepackaged bottles of 90, and the good manager was ordering quantities of 100… He, also, told me that, despite the fact that he orders this drug twice a week, his orders may be denied, if he "orders excessively"…
Incidentally, on 12/3/2017, I, also, had the pleasure of speaking to a pharmacist (we'll call him David, for now) at the Walgreens, located on Lincoln Ave, at Pico Blvd, in the same Santa Monica, CA. I wasn't able to visualize his pupils, as he swayed and told me that he only gets to order Schedule II twice a month, according to "their" policy. I don't know what "their" policy is, but I did work in hospitals for decades and know what people look like under the influence of opioids. I would, personally, check if this very helpful young man is being lawfully prescribed the stuff he's on, while at work.

Just in case whoever reads this isn't able to adequately comprehend English language, I would like to summarize what I just wrote:

A. I went to multiple pharmacies, in the city where I reside, attempting to fill my prescription and was treated with incompetence, indifference, corruption and discrimination.

B. It appears evident that CVS pharmacy deliberately fails to stock adequate quantities of Schedule II drugs, thus, causing irreparable damage to the citizens against whom this policy happens to discriminate.

Each & every time I go there, the surrounding floor area is covered with litter, including the area where the pharmacist gives shots & the blood pressure machine. They make no attempt to clean their space whatsoever & there is never enough help behind the counter to handle waiting customers inside, on the phone or outside at the drive-up window. If I didn't have Clover health coverage & was forced to go there, I would definitely go to another pharmacy, such as Stop & Shop Hackensack which is always spotless.

I was there today around 12:00 noon to pick up a few items. I went by the lady with medium length dark brown hair at the front cashier. She mumbled something under her breath. This is the CVS in Muncie Indiana on Madison and Memorial. I went to check out and as me and the lady I was with checked out she said rudely I hope those two hurry up. I am not doing business there again.

On December 4 around 1 or 2 o clock ny husband went for milk he did not realize the freezer was not working as the door was wide open went to get a milk and stood in line a young man who was a worker stepped out from the counter and snatched the milk from his hands and started to say vulgar things my husband left very embarrased and angry because people had seen. This is not the first time this young man is very rude either my family and friends are starting to notice that he is always rude with spanish speaking customers we are very hesitant to want to keep shopping with rude employees.

My wife and I will stop using CVS and as a member of the military we will tell all to do the same.
I received an email requesting that I complete a customer satisfaction survey based on my last visit to CVS. The email went on to say that I would receive a gift for doing so. I complete the survey and chose a cream for my wife as the gift. It required me to pay shipping. Three weeks later I had charges on my credit card for 79.95 and 69.95 that I had not authorized. I called the company and they told me that there was no gift it was a 14 day trial. I realize that I have many injuries from my time in the army. My head is not injured in a way that would cause me to miss this type of thing. I am disabled due to my injuries sustained, and do not have extra money to buy such frivolous things. This was predatory and wrong. You have lost regular customers and we will make sure that we share this story with all that we know. Our representative in congress tells us that they are working on legislation to prevent this type of predatory behavior from being directed towards military members or their families.

This morning 12/04/17, I went to The CVS at 110 Main Street in Hackensack. I was there at 7am to pick up some items because I wanted to give myself enough time to get back to the bus terminal and catch the bus to Paramus. 7:00 am doors were not open. 7:04 am an African American woman meanders around the corner and opens the doors . It takes me about 5 minutes to get my items, but the register is not open. It's now 7:10, there was a customer that was in front of me, the money had not been prepared for the register so we couldn't complete our transactions! He and I both left without being able to buy what we wanted. 7:12 am and your people were still not ready for business.
Going forward I will leave a little early and go to Rite Aid since I know that your store is not prepared to do business at 7:00 am as you advertise.

To be very clear the situation that happened today is systematic and prevelant and it's time to either retrain your staff and security in racial sensitivity and race profiling, or get people who will do their job professionally without making obvious distinctions of whom may be stealing soley based on their race.
This evening i was insulted as this security person yelled down the isle as i was heading toward him, for me to empty what i had put in my pockect, clearly not seeing anything of the sort as i was facing him and could clearly see he had just made it to the isle and did not have a view of me at all, let alone to do what he had accused me of. I told him he was free to do as he wished because i hadn't taken anything from the store i frequent on a regular basis. This is when he began his childish behavior and started insulting me, first by calling me bro. I excused him on that and this is when he began his disrespectfulcalling me out as homeless, making this assumption when i am not. Screaming out how he makes $6000, and didn't stand to listen whether or not this was his daily, weekly, or whatever. As he continued his childish behavior of gigles and laughing, i tried explaining he could have done his job without causing anyone the embarrassment of what he had just done, especially a repeat paying customer. And this i know becuase it was part the work i trained people to do as a consultant for several retail stores in NYC. But to know this man who stood before me as unkempt as he was with his blood shot eyes, flushed skin, wrinkled clothing and unshaven, represents CVS? I would hope not... However it's certainly an issue that goes beyond tonigts incident because in the past aothough not loudly made out as a theif, i have been singled out and followed in your store full of other shoppers for no apparent reason outside of the obvious, unfair racial profile.
As a company with your reputation and service to all, this is something that i hope you will not take lightly and look into stopping this practice. As it is not something i take lightly and will follow through to make sure he no longer works in that particular store or that CVS is making obvious strides to make it better

December 3, 2017 at approximately 6:10 pm I attempted to return an Advent Calendar purchased at my local CVS. Made by Whitman's chocolate company with the Peanuts cartoon theme. On December 1st my child opened the first window. All of the chocolate foiled balls rolled down to the bottom of the calendar making it a faulty product of which I tried to return as soon as possible-(12/3/17).

Realizing midway through the return transaction, I had forgotten my receipt, I told the man, (Robert) to wait until I located my receipt --he informed me it was too late now to do anything about it and I would have to accept the store credit card for $4.95--the lowest sale price. I then said that I would like the calendar back until I find my receipt. He told me to wait and called a co-worker over to see what could be worked out. This is where the incident becomes absolutely incredulous. Robert explains to Tom what the situation is at which point Tom says, "there is nothing we can do for you. Take your store credit and get out of the store--we can't help you". He grabs the calendar and throws in under the counter. I ask it back until I find my receipt--he takes the calendar from under the counter and holds it up saying you will never get this back. Raising his voice, his co-worker tells him to calm down. An off duty police officer comes up to the counter, shows his badge and tells Tom to calm down. I am shaking and begin to cry. The calendar has been placed on the counter and I reach for it leaving the $5 gift card on the counter. Tom grabs the calendar out of my hand tearing the corner and bottom half. This is the point where I say I would like to call the police on duty and Robert says to me--let me call for you because you are now trespassing! Shocked, confused, shaking, scared, I write down their names, grab my gift card and go to my car. While sitting confused if that really just happened Robert comes out of the store to smoke a cigarette and to stare me down. He was extremely intimidating. I leave and write all of it down right away (here), drive away and head home. It goes without saying that I will never shop at CVS again but I will tell every single person I know what happened to me on a quiet Sunday night at CVS. This is not something you can make up and besides, who would take the time to write all this down? I asked both Tom and Robert who the manager of the store was that night and Robert said "you're looking at us"... I then said the store is in trouble if you two guys are the managers and Tom said, "you have no idea"...WOW...Please respond to my email. I will be contacting the Better Business Bureau as well. I feel thouroughly abused by your two employees and I am not letting this one slide. Thank You, Marijean Robertson. (Honestly, there was identification required for a return, do these two men have access to my information now?