CVS
reviews and complaints

After having the same prescriptions filled for over a year I received a call where the pharmacist rudely told me that they have a policy not to fill certain prescriptions from “outside the district”. Moreover, that this policy was instilled this month. My doctor is registered in NY state, there is no legal backing to blindly refuse filling my prescriptions, but CVS corporarte said they can’t do anything about it. They should probably hire better employees or instill quality control measures that do not discriminate blindly. Don’t use the CVS on 42nd and 10th.

This lady is very rude to customers. She isn't friendly at all.. When dealing with public people you have to be nice. I went to the CVS on high st in millville NJ 08332. We went there around 810. The lady had blonde hair. Every time we go in there they aren't friendly and it's getting ridiculous.. This store needs to be shut down or something. When dealing with the public you have to be nice. They are disrespectful and a very very horrible attitude and it's getting ridiculous. If you don't do anything I will take this to the next step.

9/29/17: store #8843
I called in a refill prescription for Diclofenac. I received an automated voice message response a couple of hours later saying the drug had to be ordered. No time frames were provided. I called back around 7 pm to find out when the order would be in. The girl looked it up and advised that it was back ordered and would not be in until mid-December. I asked why I was not called and informed so I could call the Doctor for an alternative medication, and she lamely said "Oh, someone would of had to look in the computer to see that information". I asked to speak to the pharmacist about an alternative medication before I called my doctor, and he was very rude and said he didn't have time for all of these questions. He gave no apology or excuse for why I didn't get a call saying the medication was not available. He even tried to lie and say the computer said they called. Yes, they called and said it was ordered, nothing else. Very rude man. He also muttered, "its only a dog". Yes, the is human medication for my pet. And that excuses their negligence? So now it is the weekend and I cannot reach my vet to get an alternative medication. All because CVS did not do their job. They are completely negligent.

Doctor sent urgent antibiotic prescription to CVS Pharmacy. 100 minutes later, no evidence of it online. A call to the pharmacy proved they didn't have it. They were asked to call the doctor's office, which they did.

Patient kept refreshing the CVS prescription-status web page but it never indicated that the prescription was received, much less filled. Additional phone calls and a physical trip to the pharmacy showed that the prescription had been filled after the second doctor contact, even though the web site had never indicated so.

Patient reads prescription label, which says "Take one capsule by mouth bid for 14 days." Pharmacy should never use the Latin abbreviation "b.i.d.", especially without the periods indicating it is an abbreviation, on a consumer label. Luckily this patient suspected that it meant "twice a day." Most patients would likely interpret the label as indicating the medicine should be taken once daily, as the first several words in normal English incicate.

That's three errors filling one critical prescription.

9/29/2017.

9/27/17
I waited on hold for the pharmacy for 1/2 hour. I hung up & called back & waited another 1/2 hour only to be answered, then hung up on by the pharmacy person! This is not a one time issue. This happens each time I need to ask a question of this pharmacy. The are consistantly in error with prescriptions, causing more wait time and even having to come back for the prescription because if their incompetency. I try to call to confirm ahead of time so I do don't have to wait in the drive thru line or make an unnecessary trip back. I refuse to go into the store because it's like shopping in a third world country. The store is cluttered & always a mess. Items in the floor, not on the correct aisle, just disgraceful for a CVS store. CVS y mas really means "y mas crap" at this location. Drive thru customers get several dirty looks from the staff before someone actually picks up the phone to treat you rudely. Never seen such poor service. Once they have your information, they disappear to, hopefully, find your prescription, or most of it. If they forgot to fill a prescription, they simply tell you "it was put back in stock because it wasn't picked up. After two days? Really? [censor]. If I had more than two months left in Miami, I would ABSOLUTELY take my business elsewhere because this store sure doesn't want it. This store gets a "F" in my book. CVS should be ashamed to have store like this one.

CVS filled a prescription, and I was supposed to have 120, pain tablets. I checked my prescription, before leaving the store, about half of the medication, was in the bottle. I took the bottle, to the counter at pharmacy, and confronted them.They fixed the problem. I really think someone, in the pharmacy department, was trying to get my medication. I paid for it, it was off their medication count, this is not the only, controlled substance, they tried to short me of.Had I of gotten home, and noticed my prescription, was not accurate, they would of blamed me, for trying to get more, than I was supposed to.This has to stop. I think, they need to find out, who is doing this, somebody is trying to steal patient medication, plain foolishness.must stop

Perkasie, PA 18944 CVS has the worst customer service and scams to pay hirer drug costs. I normally get my medication through mail order but I needed a fast 30 day supply. Order went through and CVS contacted me that my order was ready. When I proceeded to pay they tried to get me to pay actual cost and did not even bother to see if I had insurance. When I gave them my current card they said it was not going through and I had to call the number on back of the card myself and they could not help me. This is criminal. How many seniors don't double check and are being taken advantage of. Horrible near will use a CVS ever!

on or about Aug. 25 at the cvs on Glendora in the city of west Covina, Ca. a manager of the location informed a customer that she needed to leave the store and refused to say why but insinuated that it was on the count of that person being a transient of whom my wife is familiar with due to her mother being the founder of "A Parent's Place" a foundation dealing with the education of family's with autistic children about the disease of autism. My wife was informed by her acquaintance of what had transpired so my wife who is a high functioning autistic accompanied by I myself then entered the store where I was already intending to shop to find out why she was treated so prejudicially by what markets it self as a wholesome non-bias company at which point me as well as my wife were asked to leave after taking two feet inside of the store at which point I said "for what reason are you asking us to leave your store" to which she responded "because I saw you talking to that bum and I don't want your kind in my store". So my wife who is an African American took that as being a racial slur, (whether it was a racist or classist comment it is still prejudiced as well as a criminal offence according to the US Civil Liberty Act) which can and may lead to a law suet of substantially negative repercussions of a financial nature not to mention the fall out with both the African American as well as the autistic communities and their supports. I myself informed her of this violation of said act to which she responded (with a pompous attitude as if she had some magic solution to the problem ) "Fine then I'll just call the cops." At which point I calmly said " Go ahead if you do though at this time of the day officer Bowman is going to show up who is a close friend of my wife". at which point she called and made it seem as though we were being far more of a disturbance than we were which the recorded 911 call will reflect. Officer Bowman and his partner Officer Diaz arrived and informed her that all he can do is ask us to leave but since we have not committed any wrong act it would be our choice. But as a favor to my wives friend we did. but if that is not bad enough yesterday my wife need to fill a prescription for pain medication due to sever nerve and ligament trauma prescribed by a physician at Kiser that she was having transferred from

This store on 13170 Atlantic blvd in Jacksonville 32225 has the rudest manager. He is in no mood to interact and help customers. He is unapproachable and has 1 girl do everything. I stopped going mornings because of his attitude and I see he has trained the night crew to treat customers the same. I need help with sale items because there are never any sale tags up! I'm tired of the same excuse they are short staffed. I am forced to go to Walgreens where I can easily see items on sale without having to skim through the ad for something. I buy milk to be told "we don't make money off of milk". Why would a manager tell me that? Why would a manager tell me to get a smartphone if I want to get deals.? I continued to go to CVS even after you stopped taking my insurance, just to be treated rudely. Sorry no anymore...

I'm writing to report the totally disgusting inhumane treatment I received by CVS pharmacist Vedavati C Hiremath this morning. I went in to pick up my prescription from CVS pharmacy #[protected] Georgetown Pike, Great Falls, VA 22066). Provided him with copies of two coupons I had for my prescriptions and asked that he check to see if they had been applied because with my insurance my copay was still well over $200. He curtly stated that I could not use both coupons and then stated that both had been applied. This contradictory position was very confusion. I asked him to explain which coupon had been applied; he refused. I wanted to know if only one coupon could be applied if one would be more beneficial than another. He repeated very rudely that the coupons has been applied. He then, again, stated that both could not be applied.
His conduct was unprofessional, rude and totally inappropriate for interaction with customers. As a nurse for for 12 years, I felt disgusted to be treated so inhumanely. I was also hoping to get a flu shot, but certainly knew that would not be proper given the pharmacist's conduct.
In addition, while I was at the pharmacy counter right upon opening, he asked for my name and date of birth loudly from the position of a high counter and not from the low counter that allows for discreet conversation. This violation of HIPAA cannot and should not be tolerated. I request that Mr. Hiremath is reassigned to a location outside of my community and be retrained to work with clients in a professional and courteous manner. I had to leave the store with little understanding about whether or not my medication had been charged correctly and/or if discounts had been properly applied. This puts me at risk. I am now calling my insurance company and doing additional leg work because Mr. Hiremath refused to do his job. I look forward to your feedback and expedient response to this very serious matter.
Kind regards,
Cheryl R. Gordon-Zupancic

I have a product packaging complaint. Your wrap carton communicates lots of benefits. However, there is additional information I as a consumer would like to see on the box.
• Size of Wrap
• Directions for Use
After searching the all panels on the box I consulted the pharmacy desk. The product is "microwaveable". The information is hidden in a paragraph on the back panel. This information should be easy to find along with details for heating time.
All the best,
Pedro

I have been a long time customer of CVS store #2164 without any issues however today things were very different. I went to pick up a percription that was called in by my doctor at 10am but was not ready when I arrived at 7:30pm. I kindly as the CVS pharmacy employee, Karen, why I hadn't been contacted if there was an issue. She very rudely responded "they normally do but today we just didn't", I asked her why she was being so nasty she said "yea whatever" and slammed the drive up window in my face. I went inside the store to speak with the pharmacy manager. I informed her of how nasty the employee was being. Luckily I was able to clear up the minor insurance issue with the manager. She was extremely pleasant and apologized for Karen's behavior. It is very sad that someone who works with people who are in many cases sick or require a daily medication is so blatantly disrespectful to customer. I hope this matter will be addressed.

Regards,

Talitha Welsh

Hello,
I went to the CVS on 8/13/17:
Reg#04, TRN#4539, CSHR#1453611, STR 751
Cashier was Joseph - He was the store manager.

I went to the the register to pay for my items and give the cashier my coupons that I just printed out of the kiosk. He tells me those are not my coupons. I told him I just printed them by swiping my card. He rudely kept insisting they were not mine. I was quite annoyed. I have never had a problem with using my coupons. I had $9 in coupons that I could not use, therefore, I did not buy those products.

Thank you for your help in this matter.
Roxanne
[protected]@yahoo.com

I have had this issue several times. I have coupons loaded onto my CVS app. I spent time going to the store, walking down the aisles picking out products, waiting on line, getting rung up and then being told that my coupons do not show on the register. Doesn't matter that they show up on my app. Computers in the store have been offline for OVER a week. Second 30% off coupon has expired. Going there is a waste of time and effort. There are too many other discount drug stores within a few blocks.

Getting a real run-around by my local CVS store (959 Bay Area Boulevard, Houston, TX 77058) these days wasting my time, their time, and other customers time. I went to CVS to take advantage of a $6 off $30 coupon I had been emailed by CVS. I intended to buy Huggies which were on sale for BOGO 50% and spend $30 get $10. Of course, I had $2 off Huggies Manufacturers coupons to match with the deal. Per CVS coupon policy you can use multiple coupons in a single transaction. When I went to check out with my 3 packs of Huggies the manager told me they could not accept two like coupons in the same transaction. She said I would have to break up the Huggies into separate transactions (So, if I wanted to use my mfr. coupons, I could not get the sale price of BOGO 50%, but instead I'd have to buy all 3 at full price). I told her that that was not the CVS coupon policy (I even showed her a printed copy)but she simply referred to the bullet point in the policy that says "we have the right to refuse or limit the use of any coupon for any reason...". What a waste of time. How was I supposed to reach the $30 amount to use my $6 off coupon AND why would I buy all the huggies at full price when the deal of the week was BOGO 50% plus spend $30 get $10. THey are making buying items from their store more difficult for their customers who choose to coupon. What a terrible business practice.

went into the drug store and turn in my prescription and waited in the store for it to be filled then when it was ready went to the e paid for it put it in my purse when I got home I noticed the box is suboxone was open so I looked inside notice that the directions was in there in there was only 10 strips which should have been 30 leaving 20 short. I then called the pharmacy you said they would look into it I received a call back later saying that they can't look right and they would check the film later got another call stating then on the film everything looked okay in the Box looks like it was not open. However I would like to say that there is a big discrepancy somewhere because the box was open missing 20 strips I think further investigation needs to be done about this because there is something definitely wrong I don't know where the problem lies but after looking online CVS has a high complaint line. Something definitely needs to be done I was willing to take a polygraph test if needed. This isn't an honest mistake it is an untrusting mistake I never thought going to the pharmacy that I would ever have to count what was ordered by my Dr and it's pretty sad when the police department advises not to use this Pharmacy and to go to Walgreens instead. So I had to call my doctor and have him write a script for another 20 which they gave me at no cost when I went to get them I felt very uncomfortable and honest felt like I was made guilty this is the most uncomfortable situation that I should have never been in in the first place. Needless to say myself my family and my friends no longer be shopping with CVS. I'm an honest person but yet was given looks like I was the liar. This is the most uncomfortable feeling and I will not forget so for all you people out there chalk this up for less than that I've learned it's sad when you have to count your meds before you leave a pharmacy.

I have been going to the CVS Pharmacy (#[protected] W Sylvania Avenue in Sylvania, Ohio for my prescriptions for the past few years. On Saturday September 2, I got a message (as I normally do) to pick up my prescription which i did from the drive thru and then realized right away that it was the generic and my doctor told me to not take the generic when i went to see him in july. He sent a new prescription over and that same CVS even sent me the original medication on 6/26. So i go inside the store to the pharmacy and first the pharmacist claims that she don't have a prescription from my doctor (even though it was sent 2 months ago) and then they say he has the wrong code and doesn't specify not to give me a generic (which is also incorrect). Finally, they told me they can't take the prescription back because I paid for it and took it off the premises. I said i did not take it off the premises and instead drove right to the front of the store. My doctor has instructed not to take the generic, the pharmacist was rude and lazy and not only would she not take the medicine back (which is fine whatever, throw it away) but she didn't apologize, nor did she try and resolve the problem by updating my profile so i am given the correct original version of the medication. I left the medication there and told them to keep the $30 they took from me.

I am never going back to CVS for my prescriptions again, this could be a health risk to a patient yet the pharmacist didn' even care. I am very disappointed and will be filing multiple complaints. This CVS's system is completely screwed up, they didn't update the new prescription my doctor sent and they are giving me the generic (which i can't take) and the original. I am going to switch to a different pharmacy as i don't trust them anymore.

The generic version of alprazolam you're using in lieu of the previous/ Greenstone are literally the worst of the worst when it comes to this medication. I've been taking xanax for15 years. And hands down these are horrible. Headaches. Sleeplessness. Horrible taste and after taste. I know your company is struggling for money... But could you, for once consider your very loyal customers. Sincerely. Chad Hastings

The staff at the Guntersville Alabama is the most unprofessional group of people I have ever had to deal with. The young lady that used to work there was ever so polite and helpful! My mother is on a very low income and the lady that used to work there helped her to get on a site called blink. We are forever grateful because without this, my mother would have to do without a lot of necessary medicine. My point being, ever since this young lady has left, we have only gotten hateful and rude comments from your staff! Today is the last straw. Not only was they very rude to my mother, but my daughter as well. I will be changing all of our medications to another pharmacy.

REG#01 TRN#3352 STR#3773 I was helped throughout my entire visit to cvs in Warner Robins, GA. I normally go to CVS in Macon, Ga where I live. All CVS in Macon has never followed me around offering help only to give poor service at checkout saying the system wasn't reading coupons that day for whatever reason, digital coupons from my CVS app after scanning my card from my phone! This is a first & I've never had this problem in Macon! I had a digital $5 off $25 & $3 off always infinity. I'm a Walgreens reward member also & next time while visiting Warner Robins I'll go there & tell my family that lives in Warner Robins not to spend money at this location!