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1.4 3342 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3342

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C
4:17 am EST

CVS pharmacy mistakes and concerns

I was going to pond street Cvs have since changed to story ave Cvs due to pharmacy problems. My final straw was this past weekend when I went to get my script and the one girl at the register was asking for more cashiers and the other people back there just keep saying ok we heard you but no one was coming over, there were 6 people in front of me. This girl had two registers going to make the line faster but the service was not as good since she was trying to help more then one person at a time. The customer in front of me said she was there for the third time to get her proscription she brought in and decided not to fill because they gave it to the wrong customer then when they got it back they couldn't find it again. I'm sorry but this is my biggest fear mistakes being made and that's what is happening here due to employees and management not acting like a team and keeping the customers and there safety first, there phones and talking to each other come first. I was walking to this store now I have to take more time and drive to another location for my own safety and sanity, all I wanted to do was yell at the person in charge to say are you watching your employees because I have been for the last 15 minutes I've been in line and I'd be horrified if they were mine.

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6:16 pm EST

CVS cvs extracare health

I have had a CVS Extracare for ~10 years. It has been very convenient for me and my family. My new employer uses CareMark [a 3rd Party Pharmacy Benefits provider owned by CVS] to manage pharmacy benefits. As part of this benefit, I was eligible for a "health" benefit that is bolted on to Extracare - CVS Extracare heath. This entitled me to several benefits one of which is 20% off CVS branded products that meet their criteria. I called and had my old Extracare account combined with my new 'health' account so I could get the benefits. I have always used my phone # instead of carrying around the card on my keychain. If I carried every card around for every retail loyalty program I am part of, there would no room for keys, so I tie them to my ph # and chuck the cards. Fast forward a couple of weeks I buy some CVS qualifying products supply my ph# no 20% discount. Of course the clerks cannot tell me why. I call CVS and it turns that the card must be present to get the 20%. Really stupid. I spend my entire professional day getting people to see through the consumer's eyes. This clearly an example where that didn't happen. I am lucky that I don't need to make my shopping location decisions based solely or price. More often my decisions are made based on where they make it the easiest to do business, so I will have to forego the benefit because it is not enough to warrant and behavior change for me — it is simply a major inconvenience and a total PITA.

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CVSucks
, US
Aug 08, 2019 10:35 am EDT

They suck. Absolutely suck. I tried changing my phone number and they created a new account... so when I made a purchase toward a reward it didn't show up.
Then I called and they deleted the wrong account and kept my old number.
Then they deleted all my rewards and gave me the right number.

I have contacted these idiots 5 separate times, and when I finally made the purchases toward my free reward, all of a sudden it's gone and they call me and leave a voicemail that it expired 5 months ago, when I just got an email last week saying I was closer to my freebie. Idiots.

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Catrojanowski
, US
Feb 10, 2019 4:37 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My card was already added to my cvs account online, I presented my card at the store and bought a non sake item (cvs branded neosporin lookalike) and also no discount applied. Tried it at cvs.com, also no discount. Store mgr and 888# from catd mgr also useless. No one can explain why I am not gerting a discount. I have even gone as far as putting a ton of different category cvs branded items in my cvs.com cart (not on sake) and still no discount

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C
1:25 pm EST

CVS processing of online order glitch = maybe data breach in system?

I've repeatedly attempted to process an order on 3 separate days with various errors occurring in the process. Numerous support emails and calls have been met with curiously zero answers.

Has there been a data breach? On the 6th of January, there was a site-wide, temporary shutdown notice on the site. (I started trying to order on the 5th, the 6th, the 11th, now 19th).

Is there a keylogger active? Has something nefarious locked into the card process authorization process and checkout?

Why has no one admitted that there is a problem or was a problem on their site?

It is so illogical in the various errors of the card acceptance and locking up for my street address, then allowing the same one, then in the middle of checkout, it glitches. Then, it won't allow me to login, then it won't allow me to access my cart, but the on phone support can see the product in my cart.

interesting. Tech support has never contacted me even though I have a support ticket in and have sent 6 emails and now made 4 phone calls.

I wonder if there has not something that has happened which is now being cleaned up and covered up.

I'll never use CVS again. And, I'll keep a close eye on my credit cards.

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5:45 am EST
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CVS rph sinja and others at store #480

It is with great disbelief that I have to write this complaint about allegedly health care professionals whom are acting not on behalf of their patients/clients but on a process of selective prescription dispensing. On 12/06/2017 my fiancee attempted to have a prescription for Oxycodone 120 tablets filled for an accident that resulted in five fractures to the lower extremities issued by my pain mngt. Doc. Needless to say upon attempting to have it filled... RPH Sinja haggled with my fiancee and offered 15, 30, or 60, but they would not be able to fill 120 or we can go elsewhere.
On 01/17/18, an RPH female of Hispanic origin refused to give her name and refused to fill out a prescription of 30 mil Morphine tablet on the basis we had to wait until midnight before she could fill that precription (mind you it was 10 pm) knowing that my fiancee could not return and I was home with a broken femur, tibia, fibula and not able to drive to the CVS. Not to mention everytime I attempted to call the RPH on that same evening I was kept on the hold 40 mins and yet no one eventually answered the phone (not even an assistant). The manner in which clients are spoken to in our case was as if did not have a formal piece of education or we didn't have an understanding of the English language. Sad to say, but leadership comes from the top. With that said, i'm almost sure I'm wasting my time in writting this because surely this would not be followed up on if the cooperate offices are a slighest resemblance of store # 480 amd its Pharmacist/staff.

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5:15 pm EST

CVS prescription and customer service on 1200 west 68th street in hialeah, fl

I took a prescription to the pharmacy for an antibiotic of the eyes this past Friday January the 12th. They told me will get it for me, but they will have to call the doctor next day to get the name of the doctor and his license number. I gave them the place name and address and that the business will be open the next day on Saturday the 13th from 9am to 5pm, the place name is Americas Best. When I call on Monday morning the lady told me that they couldn{t call Saturday that they will call today which is a Monday. Sincé I know how CVS Works I myself called Americas Best and was able to get the doctors name and license number, then I called CVS and gave that information, the girl told me the medication will be ready today at noon. I got out of my work and called CVS to see if medication was ready, after I called 3 times because they kept on hanging up on me and the doctor said there were 20 more calls getting in, I told her i wanted to wait since I was veery dissappointed at their services. Finally when they came to the phone, to tell me if they can get my number and I told them no, that I will wait, the call again dropped and here I am calling for the 4th time to get somebody thru. I, ve been waiting for 20 min already...this is ridiculous and my husband needs his antibiotics for his eyes since Friday and today is Monday the 15th andstill nothing. Please, help us. thank you. Tania

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10:40 am EST
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CVS prescription dept:pharmacy

This CVS has the worst of the worst pharmacy I ever encountered. Although most CVS have not been the best if not the worst in all of NYS/NJ the only one out of all that are unprofessional, rude, makes mistakes consistently, never answers their phone, shorted me out of 30 pills, delivery never showed up, consistently makes mistakes with insurance, overcharged many times where CVS main office had actually sent me a check for 60 in overcharges, the top of the worst is Hylan Blvd, Staten Island and it seems the other one in Staten Is #2 I never encountered such horrible service with any pharmacy as The Hylan Blvd one & really think if one has to depend on them to get their meds or even get them on the phone which could take days you are definately taking your life in your hands. It seems there are only two CVS that we're decent and atleast were somewhat professional that was the one on Broadway near W. 92nd St New York, NY and one in Saratoga Springs, NY the other one in Ballston Spa NY should be closed down it was so bad but the ones in Staten Island especially on Hylan Blvd needs to get people in the percription Dept who atleast went past 3rd grade i've never seen such unprofessional stupidity and horrible service in my life. I'm very very disappointed in all the CVS and maybe because when i first went to cvs on broadway i was expecting the same type of service but even in NJ the service and stupidly and mistakes were horrendous. Needless to say after this last prescription where they made mistakes on my insurance never showed up for delivery out back my meds (i had hip surgery) and it took 2 wks to get things straightened out and now they r telling me that my meds are ready it's such a long and disgusting story if, godforbid u need to take medicine on a daily basis or die never ever go to the Hylan Blvd CVS unless you do want to die because that place is the worst pharmacy i ever went to in my entire life please for everyone's sake hire people who have atleast went past 3rd grade there and in my opinion these are no way pharmacists even in our society today where most pharmacists are just bean counters this one beats them all. To let people at this location actually are playing with our lives plus adding the unnecessary stupidly and mistakes they have made, how they have not been shut down or rehired the whole entire place without trauma happening because of such incapable incompetent mistakes and personnel that don't answer the phone sometimes for days it would be wise to never use that pharmacy or any CVS anymore if you want to live. Thank you

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7:41 am EST
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CVS poor prescription service

1/9/2018 between 4:30pm-6:30pm. I dropped off Vicodin prescription for severe back pain prior to leaving for emergency trip to see my dying mom in hospice at Palm Harbor, FL CVS store #2842. I explained that my flight was at 7:30pm & that I would really appreciate if they could get it filled so I would have it available & with all that happening I was having severe back pain. I also let them know that I am not some pill seeker and am a licensed pharmacist working at major hospital that contracts prescriptions for employees at CVS. They said ok & they would call me at home when ready as I had to finish packing. I returned to be told they could not fill prescription until they spoke with doctor next day since it was first narcotic medication I had ever gotten filled there and it was CVS policy to do so before filling. Needless to say I had plane to catch & severe back pain so obviously it was mute. CVS pharmacist never spoke to me directly, face to face, rather stayed looking busy and let her technicians do all the talking. Absolutely no professional courtesy or judgement, complete CVS robot. I am a pharmacist and know this was complete nonsense about calling doctor before filling any first time narcotics. She had a problem with a legitimate prescription and decided to make up rules. If she had the decency to speak to me directly and use her judgement to see that I was a fellow pharmacist not some druggie. She could have used the Eforse system here in Florida and seen that I have no history of narcotic medications and thus not abusing medication. I have no desire to deal with CVS or their unprofessional, unempathetic, incompetent pharmacy and staff. Upon return after my mom passes I will be getting the prescription filled at Publix pharmacy which is better option. I hope no one else has to experience what I have with CVS. My resolution is to let my benefits department know the poor service from CVS. I don't expect any apology or remorse from CVS as it would be against their corporate culture. They will continue same business as usual.

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2:23 pm EST
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CVS customer service

I've been a client of CVS for years. On 1/5/18 I went to pick up my prescription and was told that I needed to show them an updated prescription insurance card. I did not have one, nor have I ever, so the woman told me to go home and look for it. I decided to call my insurance company instead. They told me that I did not have a separate prescription card and to just show them my regular medical insurance card. So I went to the CVS on Long Pond in Rochester, NY again today (1/8/18). I explained the situation. The first woman who helped me ended up passing it off to another woman, who passed it off to a third woman. I know this from watching - no one communicated to me.in fact, the first woman walked past me multiple times and avoided eye contact. I sat there for 30 minutes before receiving a text from CVS stating that I needed to update my insurance information to receive my prescription! I could not believe that I was getting this text while sitting right there in front of the pharmacy and no one was acknowledging my existence. I got up and asked if someone could please call me once this is resolved, because I have to get back to work. The third woman was extremely snotty with me. She was yelling to me from over the back counter (extremely unprofessional) and asking if my insurance card was current, and basically embarrassing me in front of everyone because I said "it should be." She says, does that mean that it might not be?!?! I asked her to check the date on the card. There wasn't one. She then told me that she just had no way to help me. I took my card and walked away without a word. I heard her yell, "well we could call together!" but I didn't respond and she said "Okay then!" In the 5 minutes it took me to drive home, she was calling me just as I pulled into my driveway. She told me that she had called my insurance company, that my plan had changed and that she had updated my information so my prescription was now ready. She also asked in a condescending fashion if I would like her to print my new plan information out for me so that I have it for next time. No thank you. I'm unsure why I had to sit ignored for 30 minutes if this could have been resolved with a quick phone call to my insurance company. The complete lack of client focus and respect for my time is truly infuriating. I am thankful that I am moving to another city in the next month and I absolutely will not use CVS going forward. That's all it takes CVS - do not estimate the power of one horrible interaction. You can thank your employee at this pharmacy for making me feel like a complete [censor] for doing exactly what my insurance company told me to do.

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2:58 am EST

CVS store supervisor

Young girl, Dominique here in Henderson NC has the worst possible work ethics social skills and customer service. She is very rude and discourteous. I asked if she could show me a product for gas in my chest and had an attitude and walked away because I kept asking her questions to get a better understand about the Over the counter drugs I really tried to reason with her but she was completely ignoring me. Once I got to check out she was whispering bad things about me to another employee and other customers and went through the door and slammed it. I do not think with her attitude she should be a supervisor..I will never go back there again as long as she is apart of that store
This incident happened just days ago

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1:18 am EST

CVS customer satisfaction.

I am filing this complaint on store #7144 located at 6670 Stage Rd Bartlett Tan. My sister move here from Pareto Rico after the hurricane, she is on social security disability and always used CVC Pharmacy. My sister for some reason had several profiles due to her moving a lot and it took them forever to fix this issued and each time we have to wait for around an hour. Two prescriptions that were turned in were lost by the Pharmacy causing us to return to the doctor to get another prescription. On another occasion the Pharmacist told me that he could not filled the prescription for two more days because it was a controlled substance, I explained that my sister did not have any pills left and he accused us of either selling the pills or over medicating it was embarrassing of how loud and arrogant this man was. Every visit to this store has been a nightmare and or they don't care for Hispanics base on the treatment. I will find another Pharmacy.

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10:34 pm EST

CVS pharmacy

I called in trying to get help, an answer, my 2 year old dumped his antibiotics and the pharmacist, Sree Nalamophu, refused to provide another prescription even though we are under snow storm, I am out of New York with a delayed flight from LA and I'm not able to take my child to the pediatrician, my son was taken to PM pediatrics which it's closed right now for weather issues. My child still has fever after two days, I know ear infection it's painful and could take a while for medicine to kick in. It's very disconsidered knowing that it's a small baby we are talking about.

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6:36 pm EST
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CVS customer service/rx

My new insurances wants us to use CVS. I have spent two whole days getting new prescriptions called in and back and forth with insurance, doctors and pharmacy! Inefficient, rude, inept employees to deal with! Finally after all of this, I couldn't get them to process my Medicare diabetic supplies. I had come back thru thedrive thru and no one was behind me me when I proceeded to try to call insurance to get help with this. Two people told me to move out of drive thru because it was "timed"! I was upset after dealing with all this for two days and not getting answers. But I told them I would move if I saw someone pull up. I did. They were rude and condescending all day yesterday and today! When we were told my Medicare claim wS still denied. Humana helped me to change it to Walgreens and we found out thAt Medicare wanted me to use accuchek meter or get a prior approval for one touch. Why couldn't they tell me that at cvs? No they wanted to charge $70 and charge it to my silver script instead of going thru Medicare! They don't know what they are doing! No one should be treated with such a lack of respect as these people have shown me over the last couple of days. I understand being busy, but when you tell someone you will call back in 20 minutes and two hours later when you call them, they act aggravated that you are checking on things that they haven't solved. I finally got all my meds, but will have to get diabetic supplies at Walgreens where they are at least figuring out what is wrong!

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10:19 pm EST

CVS even exchange on a defective item

On 12/30/2017, I bought a Vicks cool mist humidifier. It was defective. I went to CVS store #10857. I asked for an exchange. I clearly told them I wanted an exchange. The checker Valerie asked her supervisor who told me it was not available. They quickly processed a store credit because I did not have my receipt. The store credit was for $64.99. I found the same humidifier in stock. They had two for them and when they rang it up, the price was $89.99. They said nothing can be done because the computer set the price. They would not do a price match and said that once it was processed, nothing can be done.
They know that on New Year's Day, they are the only one open. They wanted me to pay the $89.99. I could use the $64 refund as credit.

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9:52 am EST

CVS moneygram payment systems

I came into the store 30 minutes before they closed. To use the machine to send money quick. I asked the two employees for help. Both ladies acted concerned to help. Saying they knows nothing about the machine at all. That their the only one's in the store. There were customers in the store. They never announced that the store would be closing. They kept lying saying the machine cuts off in five minutes close to closing time. Not true then she said that the lights shuts off. Prior to closing time but, by that time. She was ringing up customers as she's telling me lies. I was having problems and needed my money refunded. Neither one would assist me only to stand behind me being nosy saying I don't know. They were not caring to help me in need of my emergency problem. Told me I had to go but, not told any of the other customers 7 minutes prior to closing. Closing time was 8p.m. customers didn't leave until 8:17p.m. Their customer service skills are beyond poor. They should be fired not wanting to work. Nor knowing how to operate machinery within the store. This was a manager and an associate. Can't remember their names. Incident happened 12/30/17, Store# 00605, Address: 1235 N. 14th ST Leesburg FL 34748.

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10:26 am EST

CVS cvs.. read and assist

I am disabled since 2011 (I have ssd documents - I have a million and one medical records) I can not understand who the pharmacist at the cvs "jj" thinks he is? Last month my doctor sent in my prescriptions earlier then I should pick up due to her leaving the country her grandmother passed and would not be here when I would be out of my medicine. I did not try and fill it early I called the cvs who carrys it (New pharmacist) a few days before I would be eligible to pick up and was told that because it was sent in early they deleted it! (It was sent in on the 16th instead of the 26th-27th) so I had to go with out my medication till she came back plus the holiday was around same time! Now here it is next month my doctor sent my same scripts in to same cvs and here we go! I printed out proof of script being sent and cvs same pharmacist who thinks hes god! Said he doesn't have anything from my pcp now I was due to pick it up yesterday december 29th, 2017. Now its saturday my pcp is not in! And now this is a problem since tomorrow is new years eve and mainly everything is closed monday!
What steps do I have to take regarding filing a serious complaint I have witnesses! I have phone records put it this way I am in the right! I totally understand that pharmacist have to do there job however if the pharmacist spoke to my doctors office last month! And then prior to this month spoke to both my pcp and my insurance now he is just being controlling and honestly being impossible! I even said do you need to see my medical records? Do u need to see the documents from court?

* i'm hoping that cvs takes this mayter seriously! I know i'm in the right! If this pharmacist did not call the doctors office last month n prior spoke with them and insurance company then is understand! But that's not the situation!

Smc
Disabled - need my meds annoyed and at this point i'm reaching out to my ssd attorney and my attorney (For my malpractice lawsuit) and also the government.

I've been seen by hundreds of medical professionals who does this pharmacist think he is?

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10:10 am EST
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CVS defective product

I buy a lot of the CVS generic brands and this 3 minute cleanser is one of them. This box of 84 more than half were defective. The tab had obviously gotten wet and still packaged. The tabs were very sticky and wouldn't dissolve in water. Some of the individual packages were not even sealed. This may not seem to be a particular problem for corporate. But we are retired and living on a fixed income. And we buy the generic products for that reason.We have always trusted the CVS brands. I would like to have this product replaced if you could help us out, that would be appreciated.

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6:45 pm EST
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CVS cvs tech/pharmacist

I am filing a complaint against Cvs pharmacy located on 2788 Murfreeboro Rd, TN 37013. I called the pharmacy to refill Dorzolamide HCL 2% eye drops for my mother for a 90 day supply. I specifically asked the tech was it for a 90 day supply, she stated yes. when I get to the pharmacy, I waited in the drive thru for about 10 minutes just to get one bottle. I asked what happen to the 90 day supply, she states we have to order some more. So I told her to give me my money back and when you get the rx correct call me back. I received a call on 12/27/2017 letting me know it was ready. On 12/28/2017 I go to pick up the rx, I received (3) 10ml bottles, When I get home the instructions saids for the patient to use 3 drops in each eye 3 times a day. I called the pharmacy back and spoke with Cleveland and he advises me that the rx was only written for a 66 day supply . So since Cvs do not have employees that do not know what they are doing, or giving incorrect information, I will be transferring my mother's rxs to another pharamacy. Such a disappointment.

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5:43 pm EST
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CVS meds not being filled

This store has a reputation of not filling my meds. I have complained many times to the customer service with no avail. on 12/26/17 I was suppose to get
a 30 day supply of RAPAFLOW it was sent to the wrong pharmacy by the doctors mistake, all they had to do was transfer the rx down to there store and fill it. They said it would be ready by 1:30 12/27/17 at 2:00 we called to see if it was ready and they said it would not be ready until the 28th. Since my insurance does not let me order in advance I am now out of the meds. and they don't seem to care and that's there attitude all the time, take it or leave it. I am tired of it. Just because there big corp. and this is the only store I have this problem.

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1:42 am EST
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CVS mistreatment by a cashier/ supervisor at cvs

To Whom it may concern:

Please note I went to CVS located @ 4600 Oleander Dr, Wilmington, NC with my sister on 12.26.17 @ 11:37PM. We picked up a few Christmas items on sale and when we got to the cash register, and I asked the attendant, identified as Nikki, on receipt I had questions about the products on sale and when might it be marked down even more. The cashier immediately started to insult me, refused to provide the information about products sold on your CVS store and reason was because she claimed I resembled some other Customer she had words with in the past. I told her I did know her and she proceeded to tell us she could not wait for us to leave her store. She grabbed the telephone and mumbled words as if calling the police, said she could get us removed from her store. We were shocked and had no idea where this was coming from. We felt insulted, disrespected and profiled by this individual. I immediately apologized if she had a situation with whoever in the past but I did not know what was going on. She is an African American but spoke a couple of words in broken Spanish, I guess thinking we were from Mexico. Please note we are American citizens, pay our taxes and have been customers of CVS for over 10 years! Your employee not only refused to provide service to us timely but was so disturbed that the transaction wouldn't go thru and we had to sit there and wait till she collected herself for us to be able to leave. I think regardless of what this cashier said had happened to her in the past, she should have been. Professional and respectful towards us. I am sorry to inform you but as a Nurse I work with patients and clients everyday and if i acted as your employee I would be misrepresenting my profession and the company that pays my salary . Ms. Nikki, your night shift CVS worker, not only profiled us because of our looks but also refused to perform the duties of her job by denying to help us and communicating a threat based on a mischaracterization of me. You should not have persons such as this in the front lines of your company. I have never felt as humiliated as a human being as I did By interacting with this employee. Please know this person is misrepresenting your company. If you have further questions fell free to call,

Regards,

Selma Vieira
910.228.6333

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1:02 pm EST

CVS awful

Hello everyone.
Recently I ordered 6 items from CVS, the delivery was standard but pretty fast. However, there were 2 items missing. I immediately contacted customer service hoping to get their answer regarding this situation. They promised to fix everything. Next day I received an email stating that the missing items were sent. The same day I was charged 30 dollars. I called again. They said that they charged me for each item delivery because they shipped them separately. On purpose, of course.
They probably forgot that those items were parts of my first package and it would be stupid to charge me again counting the fact that it was their fault. Can't prove them they are wrong.

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CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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CVS contacts

Phone numbers

+1 (800) 746-7287 +1 (888) 607-4287 More phone numbers

Website

cvs.com

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Use this comments board to leave complaints and reviews about CVS. Discuss the issues you have had with CVS and work with their customer service team to find a resolution.