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1.4 3352 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3352

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12:42 pm EST
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CVS pharmacy staff

the pharmacy staff and especially the pharmacist at CVS store 6918 Palestine, Texas have to be the most overbearing untactful hateful people on the planet . if you walk up to the window they look at you like you committed some kind of crime and just ignore you for 10 minutes . the blue scrubs that the pharmacist was wearing looked like they have not been washed in 3 months and he needed a major shave and haircut to.it Is very alarming to see this kind of individual handling peoples meds.

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3:56 pm EST
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CVS medication

This is the most difficult company I've ever had to deal with. There has not been a phone that didn't end with myself in tears, and there has been MULTIPLE phone calls. They are the most frustrating company ever. They transfer you to multiple different people and each person tells you something different. They all act like they know nothing. They won't return phone calls. They won't try to help you at all. They won't notify you of any changes. They won't do their jobs. They bill you for things that insurance covers and they won't contact the insurance when they're supposed to. When you talk to one person its like the previous person made no documentation of speaking to you. Each time you call about a problem (and you have to call many times) they act like its the first time they've ever heard from you. They will suddenly bill you for $500 and won't tell you what the bill is for or how to resolve it. Most of them can't even pronounce the medication. How can people work for a pharmacy and not be able to pronounce a medication or even know what it is used for? I am a kidney transplant recipient and the medication I take is life or death. I need it on time and I can't afford to pay $300 a month (for something that my insurance covers) just to make sure I get it on time.

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11:12 am EST
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CVS prescription mess up and rudeness of cvs pharmacy worker

I've been a customer of cvs for years and was never told bologna I was given this morning. I've been in healthcare for 19 year now, i'm a mother of 3 with a home and an amazing job and was treated like a piece of crap. Your people should be ashamed and embarrassed. I called the west main, waterbury ct cvs yesterday morning at exactly 830am and spoke to makayla. I told her my script would be available for pick up tomorrow, but because I know in the past you have to preorder it because it's for 75 can she order it so that it's ready today. She said yes it will be all set. So this morning I called at exactly 9:00 am to see what time exactly it would be ready because I have the stomach bug and only want to go out once. Well makayla answers again today so I said "oh hi, I called yesterday, asked to order meds to be ready just calling to see when it will be ready? She puts me on hold, comes back and says"they only sent 30, they send what they want. I said I have never, ever heard of this happening, will you maybe get it later, she is at this point being rude, says nope, we get one delivery a day! I said ok, she will it be ready tomorrow, how do we know they will send enough tomorrow, she says " I can't guarantee tomorrow it will be, who knows what they will send. Almost making it sound like the distributors do whatever they want, not what the patient needs. When I asked her how this is possible? No cvs has ever said this to me or was this rude about getting something done. Now i'm a patient and I am fully aware of patient care and this is not how you treat people. If I was on heart medication would it have been different. I was getting very aggravated at this point because if she just messed up why not just say that, don't blame distributors, they aren't saying it's on back order, she just saying they decide what to send, even though I need 75 in my script, and even after 3 days she can't guarantee it will be done. The medication is suboxone and i've been in recovery and doing great for a long time. This kind of treatment of others is a disgrace. Being in the healthcare field you have to have dignity, respect and honor. I should be able to trust that my medication will be filled correctly. This makes me feel like maybe I should just start going to walgreens since no matter what no one is accountable for their actions. If she just said I forgot, but I will make sure it's ready by tomorrow I would've accepted that. There is no need or right to treat others this way. Maybe she thinks she had some power over people and abuses that. My degrees and liscenses doesn't make me any better than anyone because at some point she may need someone's help one day and if they didn't do their job or the right thing I wonder how she would feel. This is a disgrace, horrible and embarrassing.

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7:15 pm EST

CVS Customer service in the pharmacy

2/11/2018 @ approx 5:30 pm. This is actually the third time I have visited this pharmacy in the past month. The employees working in the pharmacy are down right rude and hateful. They offer no assistance or help. The first visit I went into the pharmacy with my daughter. She was actually transferring her prescriptions over to your sorry excuse for a pharmacy. The pharmacist and the technician offered little to no help. They acted as if they were being inconvenienced to have to wait on anyone. The 2nd time we went thru the drive thru to pick up medications and 3 people were seen back in the pharmacy area. It took 15 minutes before some came to the window to wait on us. And they clearly saw us waiting. Tonight was the third time and it was the same thing. NO ONE was inside at the counter to be waited on, there was lady in the pharmacy that was walking around moving bottles from one shelf to the other shelf - and she came to the window 3 times, didn't look directly at me, but I know she couldn't have no know I was out there. Finally after waiting 15 minutes the pharmacy himself came to the window and I gave him the information. He looked it up, and retrieved 2 of the drugs and this lazy [censor] lady then said, 'Oh let me get that for you" so she finished the transaction. Not a way to run a business. Especially a pharmacy. She was blatantly ignoring the window. I will be taking all our business to Walgreens, Walmart or Kroger. CVS needs to get out of the pharmacy business if they continue to have employees that don't want to work in a pharmacy, that just wants to walk around the store all day.

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Ez pass blows
, US
Dec 07, 2020 4:55 pm EST

CVS sucks no question!
They are rude, lazy and incompetent. They won’t answer the phone, they hang up on you, I’ve had this happen before today as well.
I am right now on hold for a supervisor (Amanda) in the front of the store. I called 4 times in a row, on hold for over 10 minutes each call to be hung up on.. I just spoke with Amanda who is now transferring me to (Anna) the care coordinator. The pharmacy was supposed to mail by prescription to me to have been received last week.
The automated system says I have a prescription ready for pick up! I should not have an order ready for pick up because it was supposed to be shipped to me and received already. So Ken now answers. He tells me he understands I’m trying to reach the pharmacy and that I have to call the pharmacy directly and wait in que for my turn. Are these people mentally bright enough to handle prescription drugs, there is no room for error with medication that people need for life and health. Shameful! They should be ashamed and embarrassed
So Ken gets back on the phone explaining that he spoke to the pharmacy manager, who said that sometimes when the phones are real busy the phones automatically disconnect. [censored]. I’m not as dumb as they are. I know the sound of a receiver being hung up. Liars and incompetence no doubt. So Ken assured me that when the “pharmacy manager” is done giving a flu shot, that he will be taking the call. 5 minutes now. We shall see! What a pathetic pharmacy indeed, the others in Connecticut that I’ve unfortunately had to deal with are just as pathetic figures the State would contract with such a worthless company! Collusion. And the worthless mail order Caremark prescription is just as bad if not worse! Caremark is now owned by CVS like I said COLLUSION. Hands in them pockets! So I waited again another hmmm 10 minutes and guess what. [censored]ing voicemail. Smh. I’ll pay more and go to Walmart or Walgreens. Yes Walmart would be better to deal with. CVS hired idiots. I hope in their time if need that they too deal with undue stress !

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1:51 pm EST
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CVS code of conduct

for a friend - what is CVS's policy if an employee finds money and turns it in? The manager says you have to wait (30) days to keep it, then at expiration they claim (60) days and just recently changed it to (90) days before you can claim it? Also - it's been noted that Managers submit claims for damaged goods as defective and take the product home for themselves at no cost? How can this be confronted without ramifications of losing one's job?

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5:19 pm EST

CVS pharmacy clerk

I went to visit my doctor on [protected] because i was feeling very lousy. Saw my doctor and went on my business my doctor told me they called in my prescription to cvs my choice store, at about 6:30 pm i went on a couple errands and proceeded to go get my prescription at approximately 9 pm i pulled up to the window there was no other vehicle's what so ever waiting, and by the way this is not the first time this store give's customers a problem about the drive thru window . So the first person greeted me maybe her name is elizabeth i'm not sure but that's what my receipt says. She took my name and proceeded to tell me i can't stay in the drive up while she is checking on my prescription which shocked me that they had my order for atleast 2 hours from when i left my doctor's office till i got there of course i kindly told her that i will not be inconvenienced to keep driving around cvs till they have my order at the window when out of no where come's what she described her self was the manager ( katy ) and proceeded to argue with me about ho w that is there store rule and that if i stood in the drive thru that it would mess with there timing on how quick they work the prescriptions. So i asked where is my order and she said she can not work it while i'm at the window. So because of your incompetent employee manager and i don't know how she became manager, i will never visit cvs again you guys lost a customer for life because of her dealings with the customers. My name is mr. Zatar my email address [protected]@platesandpermitstrucking.Com my phone number is [protected] and please do not have the store manager call me and ask me why i complained about his or her store .

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12:21 pm EST

CVS drive thru at grafton ma.

CVS texted me at 11:25 am letting me know my medication was ready for pick up. At 12:15 pm I went to the drive thru. After 15 minutes at the window I had to ring the buzzer again as no one came back with meds. They said they couldn't find my meds. They would fill it again. I left the window to get back in drive thru line since cars were behind me. Now I'm 6deep in the back of the line. I got back to the window and meds still were not ready. I asked to speak to the store manager. A pharmacist came to the window. I told her I wanted the manager. She gave excuse she was not there. I let her know I was on my lunch break and had wasted 38 minutes of my lunch break. This Grafton MA store has the worst customer service. These people don't give a damn, as they are the only game in town

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5:23 pm EST

CVS medication refill/customer service

I've presented a prescription for my daughter at these 2 pharmacies over 8 times during the past 3 weeks. She has been on these medications for over 4 years. It has become a patterned that they never have the medication in stock. I usually have to make at least 3 trips before it's filled. The pharmaceutical staff were extremely abrasive and unprofessional. At both locations. They both told me to go to Walgreen or Rite Aide. The pharmacist at Forestville Road, Lauren stated she just works there it's not her fault they don't keep the medication stocked. The pharmacist at S Main St said, you just need to go somewhere else if you've come here and we don't have it. She asked why do I keep coming here? I couldn't believe my ears, the customer in the care behind me heard and shared she is through with CVS. On numerous occasions mistakes were made in filling prescriptions; i.e., given the wrong medication/not given the correct amount. I make them aware of their error and allow them to make the correction(s). This just happened 2 weeks ago! I received the wrong mediation. I called the Corporate Customer Service Rep to file a complaint, she stated she cannot guarantee someone will call me back or when my daughter will get her medicine. This is not only unethical, & incompetent but intentional negligence.

You've demonstrated first hand the terrible customer reviews that are all over social media are accurate. Individually and collectively ... you will reap!

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9:19 pm EST
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CVS pharmacy

I was in Longview TX with my aunt went to loop 281 CVS pharmacy asked for a flu shot using my medicare card I'm, 68. Heard on news my age should get shot. The girls in pharmacy said they were running low, although news said they had plenty. I was told I could buy one but could not get my free shot from medicare. I was shocked. Looks like your really running a great health care company. I was furious that they would not give me a shot. Kay Buie-Nelson.

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Cvs_PharmTech
, US
Feb 28, 2018 6:29 am EST

Why would you trust a news source that doesn't keep tabs on a pharmacy's inventory over the pharmacy themselves? Only the pharmacy can know what they do and don't have.

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8:35 pm EST

CVS pharmacist

When I was picking up a prescription today, the pharmacist brought up a drug interaction of mine out loud and in front of other customers. The pharmacist brought up this "complication" and listed my medications when other customers could clearly hear what he was saying. I was uncomfortable that he mentioned the medications I was on and that he stated that my "birth control may be effected by my migraine medication". This information is something that I was fully aware of prior to my visit today. I wish that he had mentioned in a more discrete way such as saying "are you aware of the interaction between the drugs you are taking?" In which case I could have said "yes" and none of my personal medical information would have been publicized to the entire line waiting to pick up their prescriptions. I was deeply upset by this event as I feel it is preventable, and although I know as a pharmacist it was his job to make sure he was aware that I knew the risks associated with taking these two medications at the same time, it could have been handled in a private way that did not make me, and probably other store customers very uncomfortable.

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4:17 am EST

CVS pharmacy mistakes and concerns

I was going to pond street Cvs have since changed to story ave Cvs due to pharmacy problems. My final straw was this past weekend when I went to get my script and the one girl at the register was asking for more cashiers and the other people back there just keep saying ok we heard you but no one was coming over, there were 6 people in front of me. This girl had two registers going to make the line faster but the service was not as good since she was trying to help more then one person at a time. The customer in front of me said she was there for the third time to get her proscription she brought in and decided not to fill because they gave it to the wrong customer then when they got it back they couldn't find it again. I'm sorry but this is my biggest fear mistakes being made and that's what is happening here due to employees and management not acting like a team and keeping the customers and there safety first, there phones and talking to each other come first. I was walking to this store now I have to take more time and drive to another location for my own safety and sanity, all I wanted to do was yell at the person in charge to say are you watching your employees because I have been for the last 15 minutes I've been in line and I'd be horrified if they were mine.

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6:16 pm EST

CVS cvs extracare health

I have had a CVS Extracare for ~10 years. It has been very convenient for me and my family. My new employer uses CareMark [a 3rd Party Pharmacy Benefits provider owned by CVS] to manage pharmacy benefits. As part of this benefit, I was eligible for a "health" benefit that is bolted on to Extracare - CVS Extracare heath. This entitled me to several benefits one of which is 20% off CVS branded products that meet their criteria. I called and had my old Extracare account combined with my new 'health' account so I could get the benefits. I have always used my phone # instead of carrying around the card on my keychain. If I carried every card around for every retail loyalty program I am part of, there would no room for keys, so I tie them to my ph # and chuck the cards. Fast forward a couple of weeks I buy some CVS qualifying products supply my ph# no 20% discount. Of course the clerks cannot tell me why. I call CVS and it turns that the card must be present to get the 20%. Really stupid. I spend my entire professional day getting people to see through the consumer's eyes. This clearly an example where that didn't happen. I am lucky that I don't need to make my shopping location decisions based solely or price. More often my decisions are made based on where they make it the easiest to do business, so I will have to forego the benefit because it is not enough to warrant and behavior change for me — it is simply a major inconvenience and a total PITA.

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CVSucks
, US
Aug 08, 2019 10:35 am EDT

They suck. Absolutely suck. I tried changing my phone number and they created a new account... so when I made a purchase toward a reward it didn't show up.
Then I called and they deleted the wrong account and kept my old number.
Then they deleted all my rewards and gave me the right number.

I have contacted these idiots 5 separate times, and when I finally made the purchases toward my free reward, all of a sudden it's gone and they call me and leave a voicemail that it expired 5 months ago, when I just got an email last week saying I was closer to my freebie. Idiots.

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Catrojanowski
, US
Feb 10, 2019 4:37 pm EST
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My card was already added to my cvs account online, I presented my card at the store and bought a non sake item (cvs branded neosporin lookalike) and also no discount applied. Tried it at cvs.com, also no discount. Store mgr and 888# from catd mgr also useless. No one can explain why I am not gerting a discount. I have even gone as far as putting a ton of different category cvs branded items in my cvs.com cart (not on sake) and still no discount

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1:25 pm EST

CVS processing of online order glitch = maybe data breach in system?

I've repeatedly attempted to process an order on 3 separate days with various errors occurring in the process. Numerous support emails and calls have been met with curiously zero answers.

Has there been a data breach? On the 6th of January, there was a site-wide, temporary shutdown notice on the site. (I started trying to order on the 5th, the 6th, the 11th, now 19th).

Is there a keylogger active? Has something nefarious locked into the card process authorization process and checkout?

Why has no one admitted that there is a problem or was a problem on their site?

It is so illogical in the various errors of the card acceptance and locking up for my street address, then allowing the same one, then in the middle of checkout, it glitches. Then, it won't allow me to login, then it won't allow me to access my cart, but the on phone support can see the product in my cart.

interesting. Tech support has never contacted me even though I have a support ticket in and have sent 6 emails and now made 4 phone calls.

I wonder if there has not something that has happened which is now being cleaned up and covered up.

I'll never use CVS again. And, I'll keep a close eye on my credit cards.

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5:45 am EST
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CVS rph sinja and others at store #480

It is with great disbelief that I have to write this complaint about allegedly health care professionals whom are acting not on behalf of their patients/clients but on a process of selective prescription dispensing. On 12/06/2017 my fiancee attempted to have a prescription for Oxycodone 120 tablets filled for an accident that resulted in five fractures to the lower extremities issued by my pain mngt. Doc. Needless to say upon attempting to have it filled... RPH Sinja haggled with my fiancee and offered 15, 30, or 60, but they would not be able to fill 120 or we can go elsewhere.
On 01/17/18, an RPH female of Hispanic origin refused to give her name and refused to fill out a prescription of 30 mil Morphine tablet on the basis we had to wait until midnight before she could fill that precription (mind you it was 10 pm) knowing that my fiancee could not return and I was home with a broken femur, tibia, fibula and not able to drive to the CVS. Not to mention everytime I attempted to call the RPH on that same evening I was kept on the hold 40 mins and yet no one eventually answered the phone (not even an assistant). The manner in which clients are spoken to in our case was as if did not have a formal piece of education or we didn't have an understanding of the English language. Sad to say, but leadership comes from the top. With that said, i'm almost sure I'm wasting my time in writting this because surely this would not be followed up on if the cooperate offices are a slighest resemblance of store # 480 amd its Pharmacist/staff.

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5:15 pm EST

CVS prescription and customer service on 1200 west 68th street in hialeah, fl

I took a prescription to the pharmacy for an antibiotic of the eyes this past Friday January the 12th. They told me will get it for me, but they will have to call the doctor next day to get the name of the doctor and his license number. I gave them the place name and address and that the business will be open the next day on Saturday the 13th from 9am to 5pm, the place name is Americas Best. When I call on Monday morning the lady told me that they couldn{t call Saturday that they will call today which is a Monday. Sincé I know how CVS Works I myself called Americas Best and was able to get the doctors name and license number, then I called CVS and gave that information, the girl told me the medication will be ready today at noon. I got out of my work and called CVS to see if medication was ready, after I called 3 times because they kept on hanging up on me and the doctor said there were 20 more calls getting in, I told her i wanted to wait since I was veery dissappointed at their services. Finally when they came to the phone, to tell me if they can get my number and I told them no, that I will wait, the call again dropped and here I am calling for the 4th time to get somebody thru. I, ve been waiting for 20 min already...this is ridiculous and my husband needs his antibiotics for his eyes since Friday and today is Monday the 15th andstill nothing. Please, help us. thank you. Tania

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10:40 am EST
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CVS prescription dept:pharmacy

This CVS has the worst of the worst pharmacy I ever encountered. Although most CVS have not been the best if not the worst in all of NYS/NJ the only one out of all that are unprofessional, rude, makes mistakes consistently, never answers their phone, shorted me out of 30 pills, delivery never showed up, consistently makes mistakes with insurance, overcharged many times where CVS main office had actually sent me a check for 60 in overcharges, the top of the worst is Hylan Blvd, Staten Island and it seems the other one in Staten Is #2 I never encountered such horrible service with any pharmacy as The Hylan Blvd one & really think if one has to depend on them to get their meds or even get them on the phone which could take days you are definately taking your life in your hands. It seems there are only two CVS that we're decent and atleast were somewhat professional that was the one on Broadway near W. 92nd St New York, NY and one in Saratoga Springs, NY the other one in Ballston Spa NY should be closed down it was so bad but the ones in Staten Island especially on Hylan Blvd needs to get people in the percription Dept who atleast went past 3rd grade i've never seen such unprofessional stupidity and horrible service in my life. I'm very very disappointed in all the CVS and maybe because when i first went to cvs on broadway i was expecting the same type of service but even in NJ the service and stupidly and mistakes were horrendous. Needless to say after this last prescription where they made mistakes on my insurance never showed up for delivery out back my meds (i had hip surgery) and it took 2 wks to get things straightened out and now they r telling me that my meds are ready it's such a long and disgusting story if, godforbid u need to take medicine on a daily basis or die never ever go to the Hylan Blvd CVS unless you do want to die because that place is the worst pharmacy i ever went to in my entire life please for everyone's sake hire people who have atleast went past 3rd grade there and in my opinion these are no way pharmacists even in our society today where most pharmacists are just bean counters this one beats them all. To let people at this location actually are playing with our lives plus adding the unnecessary stupidly and mistakes they have made, how they have not been shut down or rehired the whole entire place without trauma happening because of such incapable incompetent mistakes and personnel that don't answer the phone sometimes for days it would be wise to never use that pharmacy or any CVS anymore if you want to live. Thank you

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7:41 am EST
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CVS poor prescription service

1/9/2018 between 4:30pm-6:30pm. I dropped off Vicodin prescription for severe back pain prior to leaving for emergency trip to see my dying mom in hospice at Palm Harbor, FL CVS store #2842. I explained that my flight was at 7:30pm & that I would really appreciate if they could get it filled so I would have it available & with all that happening I was having severe back pain. I also let them know that I am not some pill seeker and am a licensed pharmacist working at major hospital that contracts prescriptions for employees at CVS. They said ok & they would call me at home when ready as I had to finish packing. I returned to be told they could not fill prescription until they spoke with doctor next day since it was first narcotic medication I had ever gotten filled there and it was CVS policy to do so before filling. Needless to say I had plane to catch & severe back pain so obviously it was mute. CVS pharmacist never spoke to me directly, face to face, rather stayed looking busy and let her technicians do all the talking. Absolutely no professional courtesy or judgement, complete CVS robot. I am a pharmacist and know this was complete nonsense about calling doctor before filling any first time narcotics. She had a problem with a legitimate prescription and decided to make up rules. If she had the decency to speak to me directly and use her judgement to see that I was a fellow pharmacist not some druggie. She could have used the Eforse system here in Florida and seen that I have no history of narcotic medications and thus not abusing medication. I have no desire to deal with CVS or their unprofessional, unempathetic, incompetent pharmacy and staff. Upon return after my mom passes I will be getting the prescription filled at Publix pharmacy which is better option. I hope no one else has to experience what I have with CVS. My resolution is to let my benefits department know the poor service from CVS. I don't expect any apology or remorse from CVS as it would be against their corporate culture. They will continue same business as usual.

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2:23 pm EST
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CVS customer service

I've been a client of CVS for years. On 1/5/18 I went to pick up my prescription and was told that I needed to show them an updated prescription insurance card. I did not have one, nor have I ever, so the woman told me to go home and look for it. I decided to call my insurance company instead. They told me that I did not have a separate prescription card and to just show them my regular medical insurance card. So I went to the CVS on Long Pond in Rochester, NY again today (1/8/18). I explained the situation. The first woman who helped me ended up passing it off to another woman, who passed it off to a third woman. I know this from watching - no one communicated to me.in fact, the first woman walked past me multiple times and avoided eye contact. I sat there for 30 minutes before receiving a text from CVS stating that I needed to update my insurance information to receive my prescription! I could not believe that I was getting this text while sitting right there in front of the pharmacy and no one was acknowledging my existence. I got up and asked if someone could please call me once this is resolved, because I have to get back to work. The third woman was extremely snotty with me. She was yelling to me from over the back counter (extremely unprofessional) and asking if my insurance card was current, and basically embarrassing me in front of everyone because I said "it should be." She says, does that mean that it might not be?!?! I asked her to check the date on the card. There wasn't one. She then told me that she just had no way to help me. I took my card and walked away without a word. I heard her yell, "well we could call together!" but I didn't respond and she said "Okay then!" In the 5 minutes it took me to drive home, she was calling me just as I pulled into my driveway. She told me that she had called my insurance company, that my plan had changed and that she had updated my information so my prescription was now ready. She also asked in a condescending fashion if I would like her to print my new plan information out for me so that I have it for next time. No thank you. I'm unsure why I had to sit ignored for 30 minutes if this could have been resolved with a quick phone call to my insurance company. The complete lack of client focus and respect for my time is truly infuriating. I am thankful that I am moving to another city in the next month and I absolutely will not use CVS going forward. That's all it takes CVS - do not estimate the power of one horrible interaction. You can thank your employee at this pharmacy for making me feel like a complete [censor] for doing exactly what my insurance company told me to do.

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2:58 am EST

CVS store supervisor

Young girl, Dominique here in Henderson NC has the worst possible work ethics social skills and customer service. She is very rude and discourteous. I asked if she could show me a product for gas in my chest and had an attitude and walked away because I kept asking her questions to get a better understand about the Over the counter drugs I really tried to reason with her but she was completely ignoring me. Once I got to check out she was whispering bad things about me to another employee and other customers and went through the door and slammed it. I do not think with her attitude she should be a supervisor..I will never go back there again as long as she is apart of that store
This incident happened just days ago

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1:18 am EST

CVS customer satisfaction.

I am filing this complaint on store #7144 located at 6670 Stage Rd Bartlett Tan. My sister move here from Pareto Rico after the hurricane, she is on social security disability and always used CVC Pharmacy. My sister for some reason had several profiles due to her moving a lot and it took them forever to fix this issued and each time we have to wait for around an hour. Two prescriptions that were turned in were lost by the Pharmacy causing us to return to the doctor to get another prescription. On another occasion the Pharmacist told me that he could not filled the prescription for two more days because it was a controlled substance, I explained that my sister did not have any pills left and he accused us of either selling the pills or over medicating it was embarrassing of how loud and arrogant this man was. Every visit to this store has been a nightmare and or they don't care for Hispanics base on the treatment. I will find another Pharmacy.

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CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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Contact CVS customer service

Phone numbers

+1 (800) 746-7287 +1 (888) 607-4287 More phone numbers

Website

cvs.com

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