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1.4 3352 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3352

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12:45 pm EST
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CVS they are extremely slow, and the technicians make mistakes there all the time

I was in cvs in huntingburg indian Technician Slanders Shoppera when a women i knew that was a cvs pharmacy helper started slandering me when I was picking some tylenol for my 3 year old son. Lets say I wasn't a happy camper, i controlled myself so there wasn't a seen with my son. I will not be returning business and will making recommendations to all Dubois County residents to avoid Huntingburg Cvs because thats not the first time I had problems there, they are extremely slow, and the technicians make mistakes there all the time.

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7:47 am EST
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CVS nasty pharmacist

I have been a loyal customer with CVS for many years. My wife and I have all our prescriptions filled in Store #6049, located in Staten Island NY. I have been filling a lot of medication in this store.

Recently I have had a problem with a pharmacist. The problem started a month ago, me and my wife went on vacation to Pocono, PA. My wife forgot to fill her January prescription for her birth control which she had 5 refills, so we went to the closest CVS to fill it. The pharmacist told us that she can’t use her insurance with this refill, because it is outside of NYC and she had Medicare. So we paid out of pocket with no disagreement. This month when I called the CVS pharmacy to order my wife’s refill the pharmacist told me that her medication has been transferred to another store. I told them we’ve done no such thing. I explain to the pharmacist what happened last month and she told me that I transferred. I explained to her we needed one refill last month from the Pocono CVS. She didn’t want to listen to me and started to be rude to me. So, I asked her to please transfer the prescription back to this store, which I hadn’t done in the first place. She told me we can’t, because it can’t be done. I asked her why, but she kept being very nasty with me. I asked for her name so I can call the doctor, and have them call her, so we can call in the script. SHE REFUSED TO GIVE ME HER NAME and told me the doctor can call in to talk to “some other pharmacist” for that information but clearly “she” did not want to help us. I have been very angry and upset in this matter. I have never had a customer service representative be unwilling to give me his or her name, especially when asked.

Later today my wife and I decided to close out our accounts with CVS and we will transfer all our medication to Walgreens. We decided that we do not want to do anymore business with store until we get an apology from the pharmacist or the store.

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318Lady
Bossier City, US
Aug 27, 2010 5:44 pm EDT

mj22204 I have to disagree. The most disrespectful, rude, inconsiderate pharmacists I have ever incountered in all my 28 years of living have been the ones here in Bossier City, Louisiana store 5396. I am an African American woman and this store consists of about 90% African American pharmacists. The ladies that work in their have rolling eye syndrome. They act like they dont want to be at work and they should be thankful its customers like us spending our money cause without us they wouldnt be getting paid. I went their to get my prescriptions filled and the lady asked me for my name with a little to much bass in her voice. Then I had to wait 45 minutes just to get my prescription. They tried to overcharge me for one of them. It took another 20 minutes to verify what i was telling them. I gave the lady a discount card from the website and she throws it in the trash. When I asked her for it she smirks then says well they didnt tell me you wanted it back. No one shoudl have to tell her anything that was common sense to give it back. Then i asked for 2 additional receipts for my stuff so that i can get reimbursed and the manager tells me that cant print any out she has to go to the back and print out a invoice. I cant get reimbursed with an invoice i need real receipts. The invoice she gave me doesnt even have CVS Pharmacy any where on it. All it has is the price, invoice info on top. I was very upset.

dueloutoftucson
dueloutoftucson
Oro Valley, US
May 14, 2010 1:49 pm EDT
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I too did just that went to another pharmacy, where everyone is treated equally.There are far too many nasty pharmacists out there, & that they are NOT happy in their postions, while filling out your Rx.Unhappiness gets you, no where, but more aggravation.

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usecommonsensepeople
doesnt matter, US
May 09, 2010 5:15 pm EDT
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In order to get a prescription filled at another pharmacy, the prescription HAS to be transferred to that pharmacy. They can not fill a prescription that they do not have. And you can't have that one prescription in two different places. Either it is at one pharmacy or the other - not both. I know the laws in New York are such that only one fill for a prescription can be transferred out. All other refills are lost. That is the NEW YORK law. The pharmacists there have to follow the law.

The rudeness is inexcusable! They could have explained that to you instead of just telling you to have your doctor call in a new prescription. And I do not know about New York law as far as pharmacists having to post their license in the pharmacy they practice in. But I know in other states, their licenses MUST be displayed, which have their name on it. Also, in other states, the pharmacist MUST wear a name tag. It is the state board rules. But every state has their own set of rules determined by the state board of pharmacy in that state.

Taking your prescriptions elsewhere is obviously your choice. In this case, I do not blame you at all for doing that. But no matter what retail pharmacy you use, there are wonderful pharmacists and there are not-so-wonderful pharmacists. The goal is to find a location, no matter the company, that has pharmacists on staff that you like. Get ALL of your medications filled there. Do not pharmacy hop. It is dangerous for your own health. If you get everything filled at one place, the computers can keep up with all that you take and can catch potential drug interactions. The people that hop from one pharmacy to another in order to take advantage of coupons, etc. are only hurting themselves. In the long run, it is not worth it.

One more thing - I am glad you are taking your business elsewhere instead of going back to the same pharmacy. It never ceases to amaze me that people will return to a pharmacy time after time after time; and every time they go there, they say, "Every time I come here, something is always messed up." If that is truly the case, then that person is an idiot for going back to the same pharmacy that messes up EVERY time. And to be quite honest, the pharmacist doesn't care if you come back to their pharmacy or not if you complain about every little thing every time you come in. People that complain and are mean and threaten that they will take their business elsewhere are the exact people that the pharmacist wants to go elsewhere so they do not have to hear them complain all the time. So good for you for doing what is best for yourself!

dueloutoftucson
dueloutoftucson
Oro Valley, US
May 08, 2010 6:40 pm EDT
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Maybe they don't have thier legal papers, & they maybe deported.

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mj22204
, US
May 08, 2010 11:09 am EDT

The most nasty CVS Pharmacists are found in Arlington, VA Store # 2142. I've been going to this store for over 11 years since and tried to brush off every indecent but the "see something, say something" policy makes me say something.

His name is Nader Bassar. He is a minority himself and treats other minorities with disrespect. He gives an intimidating look whenever minorities approach the counter to ask for info. He treats people based on their ethnicity. He gives his best customer service to Caucasians. Next in line could be you who is not a Caucasian and you immediately see his attitude change. You wait at the consultation area of the counter and he could be on the other side but doesn't come to talk to you - he shouts at you from wherever he is and that's very humiliating. Or he uses his forefinger to summon you to his side of the counter which not the consultation area. If he is checking your info, he asks for your ID or Insurance card and he goes to check to the other side of the counter then puts your cards on his side of the counter and he ignores you - you don't know whether he's returning your card back or if he is still working on it. Then he goes on with his business. When you ask if he's finished - Wow then you are in trouble. He pauses and gives you a dirty look. And his staff follow his suit in treating minorities with disrespect.

Joeing Kim is an incompetent pharmacist. I was prescribed three different types of medicines - two of them being nasal sprays and they gave me a mouth inhaler with description that said "use the nasal spray...", and two of the medicines were generic ones. I called to have them changed to brand name and asked why I was not told that they were generic. She said they do not give that option. But I was standing there when they gave that option to other people - Caucasians.

I went back the next day and I found another pharmacist and this one is a liar who was trying to cover up for her buddy. I took back the mouth inhaler with the nasal spray directions and I was told it was the doctor's fault because that type of medicine doesn't come as a nose spray. How was I to know? No explanation was given to me - they just packed everything and sent me home. And if that was the case, why would they put the nasal spray directions on a mouth inhaler? And when I asked why I was not given the option if I wanted generic or brand name medicine like the other customers, I was told "we don't do that". I went to another CVS Store # 1407, and the first thing I was asked was "how would you prefer your medicines, Generic or Brand Name?" very pleasant people. I don't know why I had to go to Store # 2142 all these years and be treated and see others treated like a piece of ###.

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saradam
Westport, US
Mar 03, 2010 11:16 pm EST

NY has some pretty strict laws regarding transfer of rxs back and forth, but not an excuse for her rudeness. Or did you want her name just so you could try to get her in trouble for following the law hmmmmmmm

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12:04 am EST
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CVS store manager of 7765

The new store manager over at the store on Amarillo Blvd has not been a good choice as a manager. He is not treating the employees there with respect. I love CVS and the work they do but he is not made for the management spot. He makes the employees there do so much work and just threaten them with their jobs or with writing them up. The district manager needs to either change the manager up or figure out something because no employee should be scared of losing their jobs or upset everyday. Plus he should not be speaking about religion in the work place to the employees either. I would not want him as my manager ever. He needs not to let the stress of personal life and work life effect the way he treats his employees unless the employees are not conducting as a person should in a work place.

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crymeariverman
Kankakee, US
Aug 28, 2012 9:16 pm EDT

call them asap ! Confidential Toll-Free Ethics Line: 1-877-CVS-2040. posting on this website will get you no where.

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8:37 am EST
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CVS the customer is always wrong

Ever heard the saying "the customer is always right"? Well, not if you are a customer at a CVS drugstore. I wanted to purchase some makeup there. A tinted moisturizer that would normally be upwards of $11 was marked as 75% off. The product had an actual sticker on it that said it was 75% off. It was among other products that were exactly the same, also with 75% off stickers. However, at the cash register it rang up at full price. I pointed out that it was supposed to be 75% off. The cashier, bless her heart, did me no wrong and was very polite. She may have been new so she sent for the manager. The manager came to deal with me and proceeded to tell me that I took the makeup from the wrong spot, that there were other items from the same brand that were 75% off but not the particular item I was trying to purchase. I explained that it was in the right spot and other products around it that were the same were also 75% off. I also referred to the sticker. Now, I don't own or manage a store, but from my experience shopping, when something is marked as on sale and it doesn't ring up at that discounted price, they will manually change the price and give it to you at the discount (within reason, I'm sure). Anyway, she should have gone to verify what I was saying, rather than make me feel like an idiot or that I was an unscrupulous individual and had taken a sticker off of something else. By that point I was so annoyed I didn't want to get the item, even at 75% off. I just bought the other thing I was going to get (a little bottle of milk, so they only got about $1 from me). I have not set foot in a CVS since.

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Nan871
, US
Sep 25, 2010 11:30 am EDT

We are always to go and check to see if product a customer got is in fact tagged with a sale sticker..if it is tagged wether correctly or incorrectly we gladly fix the price. I don't know what store you were at but the comment above brings another good point..we have a few peopl that will take sale tags or product n put it in wrong spot so that they always get stuff on sale . Its unfortunate but you may have had that happen..someone put 75 percent off stickers on something that we weren't to have marked down. Either way you should have gotten it for 75 percent off

AirlineCustomerCareManager
AirlineCustomerCareManager
New York, US
Feb 15, 2010 10:03 am EST

That's odd... Unless he personally knew every single item that was 75% off, he should have gone over to the area to see if this particular item was on sale too. However, sometimes people take stickers off other products and place them on items they WISH were discounted and then you can't really blame the store for something another customer did...

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3:40 pm EST
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CVS rip off drug prices

I have two questions for you. The first- I currently purchase 2 prescriptions each month. Before I meet my deductible I pay $4.04 for one and $4.83 for the other. As soon as I meet my deductible it goes up to $10.00 per prescription. I have called both my local CVS pharmacy and Blue Cross. I was told by CVS that they had gone to the 90 day refills and that is why I was charged the $10.00 since I was not getting 90 days worth which makes no sense because in January it went back down to the four dollar amounts. Blue Cross says that it is paying the amount that CVS submits. My question to you is why are the amounts changing. It has nothing to do with what prescription plan I am under. It seems that you are billing Blue Cross extra once I reach my deductible which is not right. I should be paying the same amount as before I reach my deductible as after.

The second issue is for a prescription for Clebetasol Prop .05% foam. As you can see from my records I paid $195.17. When I returned home I called 3 other pharmacies one of them another CVS to see what they would charge for this. Imagine my surprise when I found out that (and these are retail prices) all were lower than the CVS that I use. One almost half. I also learned from the other CVS that the price quoted of $175.99 would be less once she determined what type of insurance that I had. I cannot understand why there would be a $25.00 difference in 2 stores in the same area. Walgreens was $134.99 and Midtown Pharmacy was $89.93. Quite a difference. I wrote this letter to CVS in RI over a month ago with a request that they respond in a timely manner. As of this date I have heard nothing from them. I had this problem about 10 years ago with their pharmacy and quit using them. I tried again and this is what happens. I can unequivocally state that I will never ever use them again.

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RaceWorld88
McKeesport, US
Feb 16, 2010 5:34 pm EST

I personally know of this issue about the copay prices. My aunt had the same issue on her medications. And from working in the pharmacy I called them about it. Basically what it comes done to is a software issue. The pharmacy does not "send a bill price" to the insurance. The prices that the pharmacy gets paid by the insurance company based on the contract they sign.
[It is something like AWP - ? % + a dispensing fee]. So the cash price has nothing to do with the billing issue. The pharmacy submits the information to your insurance carrier [Drug NDC, quantity of meds, days supply, doctor's ID...]. And the insurance company sends back if the prescription is covered and your price that you pay. This is where the problem is. If you have not met your deductible, your insurance sends back the price based on the contract price [awp - ?% + fee]. Once you meet your deductible, the insurance is set up to send back copay amounts.

Your insurance is not paying anything so they just send back the copay amount. [The $4 you where paying is the most they are willing to pay for the med] I seen this happen a lot with blue cross [Mainly with Medco that handles the pharmacy benefits.] Without knowing the meds that are in question. I have seen sometimes it is better to pay cash for them then use the insurance on some. The pharmacy has no way to override a copay amount that the insurance sends us back.

As for the second issue We have had prices cost more then $20 for the same medication in the same store. The manufacture has a set AWP price for their drug and they do vary by the manufacture. When ordering drugs for our pharmacy I see our costs and I have seen the same medications with $40 price differences. So the price can have a difference. The one with a $100 difference, I would make sure that they looked up the correct form. And with the Clobetasol foam, I make sure that the pharmacy for a lot less gave you the price for the correct form. That has a cream ointment, gel, solution.. forms.

I worked as a tech in a chain pharmacy for about 10 years, before I left and opened a pharmacy that I own.

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Ghost8531
,
Jun 10, 2023 11:37 pm EDT

Gender tax.

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12:33 am EST
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CVS rude customer service

Called in for a refilled and the pharmacist was very rude. He identified himself as Andrew. I must admit that the conversation started off rough because Andrew took it personally and every time I asked him a question about my prescriptions to determine which one I needed a refill on, his responses were very sarcastic. He really acted like he did not enjoy his job at all or did not want to be there. When asking to speak with his manager he advised me that he was the manager. I understand that in his type of business it can get rough at times dealing with customers; however the attitude that Andrew displayed was very inappropriate, especially coming from management. I find that it is my duty as a customer to let you know about my unsatisfactory experience.

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Blaze018
New Britain, US
May 25, 2010 9:02 am EDT

Though it is in no way acceptable for the pharmacist to be rude, there is something that you must understand. Patients should know when they are running low on their medications. Out computer systems do NOT tell us when your next refill is to be due - it is a guess and check game for us. Therefore, when a customer comes in and says to us, "I need you to fill any of my medications that are due, " it is frustrating because we now have to go through your entire profile, see when it was filled, see how many days since it has been filled, submit it to the insurance and hope it's not too soon for them, and assume which meds you take steadily. This takes 3 times as long as you calling in the numbers on the bottles that you are low/out of. You must understand that we help hundreds of customers a day and are busy (no, we dont just sit around and twiddle our thumbs), so taking 15-20 minutes that could have easily been avoided does get a bit annoying.

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12:18 pm EST
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CVS incorrect dosage

On 2/9/10 I picked up a prescription for Pataday eye drops from CVS Pharmacy in Haverhill. When I arrived home I found a .5 ml bottle of Pataday in the package, and this being the first experience with this product I thought everything was fine, albeit very small and expensive. On 2/11 I was online with my health care provider when I noticed the prescription was for a 2.5 ml bottle and that is what CVS charged them and myself for. I immediately called CVS to alert them that they had sold me the wrong dosage. They adamantly denied that they had done so and claimed they do not sell the .5 ml bottle and I was mistaken even though I have the bottle to prove it. They told me I would have to go back to the store with the box the bottle was in so they could look into it. The bottle was already disposed of on the 10th. CVS refuses to do anything about correcting their mistake even though I have the bottle they sold me.
This cost me a $40 copay out of my FSA and $58.33 charged to my insurance.

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ConnorsMommy
, US
Feb 23, 2010 2:03 am EST

hahahah, if you did a basic search on patanol you would see that it only comes in 2.5ml bottles.
it's called google.

and i have NO obligation to share ANY Personal info with you all.

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EducatedConsumer
, US
Feb 22, 2010 7:31 pm EST

ConnorsMommy,

What makes you such a drug authority... I see in your comment history, you tend to hit the Walgreens and CVS complaints with regularity.

You should really reveal such information if you wish to be taken seriously.

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ConnorsMommy
, US
Feb 12, 2010 3:12 am EST

you are being silly. the medicine does not come in 0.5ml bottles, and since you threw it away, there's no evidence as such that they would have given you a smaller bottle.

IT IS ONLY available in a 2.5ml bottle, commercially. seriously.

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11:56 am EST
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CVS made me hate my job

I currently work for a CVS company. I used to love my job. However, what I have discovered is that employees are forced to tear off the 1-800 numbers that print out on customers receipts and call them in in order to achieve a great Triple SSS score at the end of each month. Our photo lab sucks. The machine is 25 years old and breaksdown weekly. On top of that whenever you have a problem with the store manager, in our district, there isn't anyone to turn to for help because they are all men and cover up for one another. Including faxing confidential emails to each other that were meant for their eyes only. I hate my job now, but I love the customers. I have even applied at a local Wal-Mart due to the stress from working at CVS. I do agree with the pharmacy tech. I have seen them yelled out and more than that over various issues to which the tech has no control over.

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Insanity10
Groton, US
Apr 17, 2011 6:51 pm EDT
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Five years ago, CVS was a great company to work for. The hours exsisted, and the productive work enviornment also had an element of fun. Now I work for a company who somehow manages to survive on coupons. If you have never looked at the facebook page for CVS, it is essentially a catalyst of coupon hell. Why have a price checker like every other profitable retailer, when you can make it print coupons too? It's another money maker that we are forced to entertain. Cvs has to show that not only do people use that stupid thing, but they also redeem the coupons. Decrease the available hours by around 1/2 over the last 5 years, and increase the transaction time 3 fold due to coupons. The reason every cvs employee hates the coupon binders is because the whole store has to stop working to become cashiers when you see these people. As if the hemorage from coupons wasn't enough, I should discuss signs. Price cuts, Threshold, Weekly, Monthly, Compare & Save, White Recall signs... SERIOUSLY?! I can't tell you any other place that I have seen such an inornate structure of pricing. This whole Pricing/Signing seems to be to combat the rampid coupon abuse that cvs suffers. It also has left every item in the store on some kind of sale, leaving me (the employee) without a discount. When you work 5 hours cashiering & cleaning, and stocking, and all that other cvs stuff, a discount is something that you really feel owed. When you find out that discount is not happening because you have to buy 3 of the item @ 2.99 each to save a whoping .11 cents per, it makes you resinate with a stress that just shouldn't exsist. Finally I have to touch on the dreaded word, "Corprate". This word is essentially a viable threat, used by unapproving customers, when they find that the employee, in an effort to do his/her job will not allow the refund/coupon/raincheck. What should be an asset to the employee, has become sort of a demonic plague against stores instead. I actually don't fear the corprate phone calls. That said, the customers who call and are awarded $20-$50.00 Gift cards, rewarding fraudulent, unruly, or childish behavior, usually makes the hemorages that I get from the other issues explode. At the end of the day, the underpaid, under appreciated cvs employee is beat down, written up, and still needs a drink they will pay full price for. The customer who had a coupon for something they didn't buy, and wanted a raincheck for something in stock, and needed a refund for something they wrote a check for yesterday, will win. The 4% raise I no longer get appears to fund the hell that i show up to work for. I will be much happier when I leave CVS/pharmacy. I also would never recomend it to anyone as a place to work.
-Ajp-

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At Odds
Kansas City, US
Apr 13, 2010 11:19 am EDT
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I also work for CVS and was there when it was still owned by OSCO. Like you, I used to like my job. But now, they have cut back our hours so much that our store looks horrible all the time and we don't have enough time to get all of our work done. Our store isn't a 24 hr. store and after 8:00 there are only two people in the front end - a supervisor and a cashier. There are just so many things you can do at once. Also, like you, I love my customers. I've been at my store for almost 5 years and enjoy seeing the faces that I've come to know. Customer service isn't a problem with me. We can't keep good help because CVS won't pay a decent wage. What has gotten me on my soapbox is this statement I read yesterday in the finance section of Yahoo -

NEW YORK (AP) -- In a story March 18 about CVS Caremark Corp. The Associated Press erroneously reported the compensation received by CEO Tom Ryan. He received compensation valued at $16.2 million, not $14.4 million, and the value of his stock and options awards on the dates they were granted was $11.1 million, not $9.3 million.

This man alone, makes millions of dollars a year. We are overworked, underpaid and for what? To line these people's pockets? And on top of that, they make so much money off of their own employees. Remember I said that I worked for OSCO? Well, our employee discount in OSCO days for store brands was either 13% over cost if you paid cash and 18% if you put it on a credit card so I have a very good idea what the store brand OTC drugs cost. What discount do we get now - 20% on name brands and 30% on store brands. That is a major difference, it might not sound like it, but it is.

I really like my job, I don't like working for CVS though. But what do you do? There is nothing to do, either find a job elsewhere or find a complaint board like this one! Sorry for the tirade - but I feel better now :)

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cvs emplyee
, US
Mar 20, 2010 8:01 pm EDT

All managers call the SSS number themselves. It should be counted as some sort of fraud since they are technically contest entry forms. If an employee calls the number instead of the intended customer doesn't change the odds?

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t-bone smitty
Oakland, US
Feb 10, 2010 12:54 pm EST
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Men, with their secret societies and e-mail clubs. They're as bad as women, with their gossip circles and hen-pecking sessions, bring down all those that don't adhere to their idea of a perfect world. And animals, don't get me started with the animals

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CVS company, that do not care

I am an AT&T retiree and I carry my mother as a class II dependent on my insurance and Caremark is the pharmarcy AT&T has chosen for drug coverage. Recently (1/1/09)Medicare signed my mother up for AARP Medicare RX plan, without our knowledge. When we tried to get medication for her, Caremark denied her medications, because they said Caremark had to be the primary insurance company. My mother is an 80 year old, insulin dependent diabetic, who takes narcotics for permenant nerve damage due to shingles. Caremark did not bother to inform us that they were rejecting the prescriptions and I would not have known that my mother's prescriptions were being rejected by Caremark if I had not tried to get the cost of her next 90 days of medications online. I could not get the cost and could not order medications online and I was getting a message that she was no longer covered. My mother had also mailed in 2 new prescriptions on 2/8/09. On 2/11/09 I received a voice mail from Caremark that they were mailing my mother's prescriptions that they received in the mail, back to her because one prescription was eligible (I would have thought they would have called the doctor instead) and they were returning the other because she was enrolled in the AARP Medicare RX plan and Caremark had to be primary. I contacted United Healthcare, Medicare, AARP Medicare and AT&T and found out what happened to cause Caremark to become a secondary insurance and everything was expedited by AT&T, Medicare and AARP and my mother was disenrolled from The AARP Medicare RX plan and the information was sent to Caremark by 2/14/09. I called and emailed Caremark daily and sometimes several times a day to find out when I could order medications for my mother. Caremark did not respond. I asked daily when could I order medications for my mother and when could she expect to receive the prescriptions that Caremark returned by mail. I finally called and got an AT&T United Healthcare representative and Caremark on the phone and it was then that Caremark agreed to contact my mother's doctor so she could get her pain medications processed. Caremark said they would make 2 attempts to reach the doctor and call me back in 5 days with a status. I am livid! My mother has been without pain medication since 2/7/09 and I received an email from Caremark last night(first time they have responded to any of my inquiries)that said my mother should receive her prescriptions that they sent back to her via mail in 30 days.

Something needs to be done about the processes and when prescriptions are denied, an immediate notification should be sent. ALso the online system should be updated at least within 24 hours to refelct the current status. Also, when a customer requests to be contacted by phone, a PHONE call should be made and not an email form letter sent.

Also I question the motives and integrity of Caremark. Caremark denied that they rejected my mother's prescriptions due to the AARP Medicare RX plan being in place. They accused me of having cancelled the prescriptions. They proceeded to try to process all my mother's prescriptions to cover their tracks.

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Shaun.A
Brooksville, US
Nov 18, 2010 6:50 pm EST

You really think someone's going to take the time to read all your garbage?

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CVS rude customer

I was shopping at CVS during the afternoon on a weekday.

I was viewing some items when an older caucasian woman, approximately 60-65 years old, chemically dyed dark blonde/red toned hair, dressed in casual business attire came into the same aisle as I.

I am assuming that she said Excuse Me more than once.

How do I know?

I sensed that someone was near so I then looked behind me. There she stood with a look on her face that she was not happy. Of course, I then moved closer to the items I was looking at.

I happened to look at her as she turned the corner to her right. I could see the side of her right face, her lips were pursed and she was shaking her head back and forth from left to right/right to left.

I wanted to go walk towards her and advise her that I was not purposely being rude to her but, in fact, am profounded hearing impaired so I was not able to hear her. I only sensed her and that made me turn around.

Because I am not a senior citizen (as I am assuming she is or very close to it) and well under 65 years of age, most people generally assume that I am being rude, an airhead or dingy, etc. It never occurs to them that there may be other reasons why people like me don't immediately respond to their verbal statements.

To the woman in the store: I'm sure when you become disabled, you will fare worse.

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matlock1981
Tulare, US
Nov 16, 2011 11:57 pm EST
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You should of followed her and yelled at her "what the hell is your problem!" If she is rude to you to begin with...in my opinion you have no choice but to be rude right back! Fight fire with fire!

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CVS misfilled prescription

A prescription for a combination drug, Micardis 80 / HCT 25, was filled with plain Micardis 80 (without the HCT).
The prescription was for 90 days and they only had 3. They issued the 3 and said come back tomorrow for the other 87. When I got home, I found it was the plain Micardis. I called and he said that whoever entered it "didn't see the HCT 25" and that they had a full supply of the combo drug and to come back and pick it up.
I had looked at the prescription and it was clearly written Micardis 80 / HCT 25. It was an extremely careless person who "didn't see" the HCT 25.

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ConnorsMommy
, US
Feb 03, 2010 4:57 pm EST

make sure that the pharmacist you spoke with FILLS OUT A REPORT about this error. ALL PHARMACIES are required to keep a record of such errors.

If you can't be assured that a report is filed, make sure you speak with a district manager. Demand it.

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CVS creates a bad environment to work in

Cvs creates a bad environment to work in. They truly do not care about the people who work for them. If you have a sick child at home and have to leave-too bad. If you are not a pharmacist you are just a piece of sh... To them. I used to go shopping at cvs all the time before I started to work there part time but not anymore. They treat us employees so badly that they are missing out on some of the best customers ever. Us employees. The prices are just outrages in the front store and yes, I still work there but I do not give a crap anymore. I feel badly for the people who need the job to survive. Thank goodness I do not. By the way, I am going shopping at walgreens now because I am being appreciated as a customer. Cvs sucks!

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NOYB2012
BLUEGRASS, US
Dec 15, 2011 3:15 am EST

You sound like a nut case. Obviously, your 3 prescriptions that you are yakking about are narcotics. Don't be stupid and turn over all of your 3 narcotic scripts at once. Just give them each month when you need them. I am a pharmacist, and I can't stand when you nutcases go crazy over your Oxycontin. The law is strict about those types of meds so you have to be kind and courteous to whoever pharmacist you are dealing with b/c most of us pharmacists think your type of customers are just plain hooked. If you make it difficult or cause a scene, then the more we don't want to deal with your type and tell you we don't have it nor can we get it in. Those with long term narcotic scripts should choose one pharmacy and get to know the pharmacists on a name basis so they can trust you and give you good service.

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waterfayds
, US
Aug 08, 2010 2:13 am EDT

OMG! CVS Sucks so bad that I am a 38 year old mother of two who just used OMG. You would think I would have learned my lesson after the last three unbelievable experiences that I have had there. Unfortunately I felt obligated to try yet another CVS to spend the $50.00 gift card that I received two horrible experiences ago. I did not get to use it the last time I was there because after being called a lier by the pharmacy manager over and over again as she insisted that she took the scripts from me herself and preceded to count them on her three fingers over and over again, " Stating we do not have a script for June that she could not create something from thin air that I never gave her to start with. The astonishing part was that I had the reverse argument last month with another pharmacist that told me that she could not fill my script before June 24 because she did not have a script for May. Unfortunately I have a cancer that has caused tremendous damage to my spine and have to take some Expensive drugs that the Pharmacy will not order without a script and the law will not allow refills I must turn in a separate piece of paper. So My Doc gives me three at a time. If I do not give them CVS in advance they will not order the drug and if I wait I will run out and it can take a week or so before I can walk. Big catch 22 for me because I can't seem to find a CVS that can keep up with them and they may not be faxed or phoned in. Well, I always start the argument a day or to before. I gave you Three in April. No MS. all I have is June nothing for May Yada yada, needless to say a day or two later it miraculously appears only after I take a trip to what ever CVS and make them look. Usually in alot of pain The gift card was not to make up for any bad experiences but for coupons I had. This last fight was a big one because once I called for a refill and they old me for the 4th time that They only see where I picked it up in May. I asked her to check in the used folder since in May all they had was, June and the pharmacist replied, " this is not my first rodeo.". So of course I have to make the monthly trip to the CVS. Doesn't matter which one because I have been taking meds for over a year and they have yet to keep up with them at 4 different CVS at this point. CVS is the only place that will break a box as they come 28 in a box and i need 180. So she proceeds to tell me that I'm lying and she took them herself and not only did I not give it to her but that I could not have had this same problem last month because Someone filled May. Yes after a four hour stand off she finds it. That girl no longer works there of coarse so this is like my 4th fight with this same CVS. She says I'm lying and she can't pull it out of thin air since she took them herself and remembers like it was yesterday. I was guilty at this point of calling her stupid she then explained to me that the nine years of collage she went through made her smart enough to keep up with a piece of paper. Told me to sit in the chair like a 4 year old and when I asked her to call my DR. she said she would not be responsible for me losing my script. Well it had been over an hour at this point and I go to the front to get a phone book. When OOPsie Guess What? Yep she found it the best part was it was in the first place I told rodeo girl to look. She does not apologize She smugly stats that everyone makes mistakes and I said but not everyone calls the customer a lier and counts over and over on there fingers one, two, one two, No June. I then reply that it seems that it seems that her nine years of school was a waste and did not make her any-less stupid. I do realize that that was immature on my part but this as the 4 time at this CVS. Well I ask it for it back and she freaks, well I already ordered $30, 000 worth of the drug just or you, which again not my finest hour told her she could stick it up her well u know. At that point she threatens to call the police and I reminded her that I did not say I was going to stick them but she could and I would be happy to tell the police how stupid you are. Needless to say I did not use my gift card. You would think it could not get any worse so tonight I went to buy some cosmetics as kinda of a hobby since I went from working 70 hours a week to disabled. I walked in at 9:30 and they have two carts full of clearance stuff. FUN so I start digging and grab a ton of stuff about 9:45 this guys walks up to me and says are you finding everything OK, which I replied yes and that I realize that you close soon and I will try to hurry well i get some markers for 2 year old and some request for my 14 year old and then go to the make-up area with my list. He had been following me around for the last five minutes and reminds me that they close in two minutes. Well I worked in the hospitality restaurant business for over twenty years and when we close at ten does not mean we lock the door at nine and let people dine till 10. They are welcome to enter the establishment until ten to do business. I have waited from 10 till 2:30 hundreds of times for those last late diners and treat them with the same pleasant demeanor that I would if they would have come in at 7:00. Especially now people should be happy they have a job. Anyway I had no intention of staying late but five more minutes with out following me would allowed me to check out the his and hers but I relinquished my quest for personal items and was herded to the register at like 10:06. I then let the girl know because I was being tag teamed at this point that I tried to get things that were priced but the bargain bin was quite disheveled. I was careful to watch the ringing up of items as the mark downs were huge. Well the colors or things without a sticker rang up at full price of coarse and I pointed it out and he said well that is what it is then, while he had to punch in the prices for the other items which all rang up as taxable item. Well he said these are full price so I turned around and grabbed a big handful of them from the bargain basket and started looking for prices well he got mad at this point and went to the back to look like I was trying to get something over on him. Wouldn't u know it all the unmarked items I had were in fact discontinued and were $1.25 while he was trying to charge me $8.99. I had about 40 items or so and had to let a few bargains get away since he refuse to investigate and did not even give me the items that were on sale for buy one get one 1/2 off. Anyway it came to like $147.00 not a bad sale in this climate on unnecessary junk. Well I gave him my gift card and surprise $0 Balance two CVS idiots ago did not put any money on my gift card which I asked my husband about as I normally get two $25 each with two coupons. He said the girl said she put it on the same one. So he calls and it would seem that some how I had a new gift card that has never been used and had a $0 balance(GO CVS!) Now its like 10:15 and he is trowing things around IM so rushed I'm dropping things looking for my credit card and when I finally get out the door is cracked open about two feet they meet in the middle. The girl follows me to the door and has I exit I'm fumbling for keys and there was a loud nose like a gun shot. I jumped like two feet dropped all my crap broke my keys! I looked down I thought I was shot! When I turn around It was the girl she slammed the door so hard I almost had a heart attack. I'm in tears with pain trying to bend over and collect all my stuff from my purse and my bags. My keys fell apart and I was scared to death in a pitch black parking lot trying to collect all my stuff. Me and Bluecross spent over $100, 000 on scripts last year me only like $2, 500 but still and the kicker my receipt has like $17.00 in Bonus bucks on it. I am truly scared to ever go back to any CVS any where I am so thankful my local Harris Teeter agreed to manage my medication for me. Where do they get these people. I truly am worried for my children when this is what people have become. A product of taking God out of the schools and parents letting their children run wild. I am not proud that the pharmacist at CVS have driven me to the point where I even called the girl stupid that should never happen and I apologize to society for adding to the problem but enough is enough CVS SUCKS. Ohh one last bit from the past incident when I walked out the regional manager called me at home and said that they have had a huge problem losing scripts and that they would like me to know that they are working on a new computer system to help with this problem. I guess the days of filing things in alphabetical order went the way of the egyptians. People wonder what happened to them when they were so far ahead I guess CVS moved in and started training employees and stupid spread like wild fire. SQUARE PEG ROUND HOLE! SQAURE PEG ROUND HOLE! Concord NC

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cvs emplyee
, US
Mar 20, 2010 7:56 pm EDT

CVS does not provide for breaks or lunches for pharmacy staff. They will let you take it if you make a loud enough noise, but then the pharmacy is behind because you left for 30 minutes. They absolutely do not have enough help. They do not train their "techs" and expect them to do a job that is as important as mix medicines and count pills. CVS pharmacies are NOT safe.

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CVS inappropriate treatment of customers

Are you aware of the unprofessionalism of the pharmacists working at the 1320 Maple Avenue store located in Terre Haute Indiana? Anyone can make a mistake...but this store repeatedly puts CVS reputation in question. A few days ago, I went to pick up a script and was quoted a price of $8.21. I started to pay and the pharmacist asked if I have insurance. I affirmed and he requested my insurance card. Suddenly, the price increased to $10.00. Tonight, this store, after allowing us to wait for over twenty minutes, tells us they will not fill the script because the doctor's signature was not on the script (though it clearly is); Walgreens had no problem filling it. Several days ago, the pharmacist; after offering various lies, said he would not fill the script because not enough time had passed since last script. Who can I contact regarding this repeated inappropriate behavior; who licenses these people? I doubt if I, or my neighbors who went with me, will ever visit a CVS pharmacy again.

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ConnorsMommy
, US
Feb 23, 2010 2:13 am EST

Um, educated consumer assumes that people in this world are actually trying to get meds to 'help with their health.

OH lolz. hm. YOU should be the one to go find a life, fighting on the internets.

I guess you probably like to do this on youtube, too.. how pathetic

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EducatedConsumer
, US
Feb 22, 2010 7:41 pm EST

The pharmacy should have advised her she has the freedom to pay the lower charge out of pocket, by the way, ConnorsMommy, so cut it with your self-righteous attitude and go find a life.

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EducatedConsumer
, US
Feb 22, 2010 7:39 pm EST

And again, here goes ConnorsMommy with her pro drugstore attitude and thinks she knows all the answers. ConnorsMommy... why don't you go be mommy for a change instead of a non-productive ### around here?

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ConnorsMommy
, US
Jan 31, 2010 12:37 am EST

my $$ is on the fact that your'e trying to get narcotic medications early.
Vicodin or Norco, right? perhaps some phenergan with codeine?

ugh.

also, your copay is HIGHER than the cash price. not your pharmacy's fault. it's your insurance company.
so shut up.

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CVS $25. gift card

In the mail I received two promotional gift cards worth $25. each. It says "with any new or transferred prescription".
I just placed 3 new prescriptions through your pharmacy and asked to have them go through mail order. I was told these coupons do not apply to mail order. Yet, this is not indicated anywhere on your leaflet. What a rip-off. A new prescription is a new prescription whether it be mail order or filled at your pharmacy.

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deedle11
Dahlonega, US
Feb 28, 2011 12:49 am EST
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I agree, if the gift card doesn't say on it to be used in the store only, then it should be good through the mail...It shouldn't make a difference to CVS how you use it, they are going to get your business...Stupid people...Cvs Sucks...

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ConnorsMommy
, US
Feb 23, 2010 2:05 am EST

it's the internets... awww, is educated consumer mad? LOL

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EducatedConsumer
, US
Feb 22, 2010 7:53 pm EST

Another constructive comment by ConnorsMommy.

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ConnorsMommy
, US
Jan 27, 2010 1:17 am EST

read the fine print, accept the consequences. Money ain't free and you're not entitled to jack.

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CVS non notification of out of stock drugs

Chino CVS Pharmacy policy to notify patient of out of stock

meds. Excuse of Pharmacist: We make mistakes and someone

did not count inventory and reorder. They did not notify

patient. This is the third time in 8 months OUT OF STOCK.

These are life saving drugs. No excuse. What a terrible

way to treat a cardiac patient. I am pissed. Have complained

to CVS and they do not respond to the complaint from Corporate.Most of the drugs I think are filled by students and not the pharmasists. I have been shorted pills before and have had to count them right on the pharmacy counter.

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w1ndows_v1rus
, US
Jan 31, 2010 11:57 pm EST

The most common reason we are out of stock is because the drug is on back order. We get the medication from the warehouse and if the warehouse does not have it and can't get it for any reason, then there is no way for us to get it. We have had promises that we would get it by the end of one month, but we don't get it for another 6 months. Believe me, I understand you. I'm sure there are other CVS stores you can bring your script to, or just take it to another pharmacy. I've been screamed at plenty of times over this. I honestly can't do squat about it, I just check people out at the register. I've had some people who had life threatening conditions who just wanted to scream and yell about it, even when we offer to call ANY other place, Walgreens and other CVS, but they will just say forget it. We bend over backwards for everyone!

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CVS will not fill doctors prescription

I have Cluster headaches. My Neurologist wrote a presciption for Imitrex injections. Careless, I mean caremark-CVS would only fill 2 shots per month. When I called to ask why the rep told me it was a controlled substance and it was not due to the high cost. I told my doctor and he said the were lying that it is not a controlled substance.I guess they make more money from the companies that hire them(AT&T) if they don't fill the expensive prescriptions!

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aolivera
San Antonio, US
Aug 15, 2011 8:54 pm EDT

There is one factor that I don't think most people understand about insurance. If you have a prescription drug plan through your employer, you EMPLOYER designs your plan, NOT the insurance company.When you call Aetna, CVSCAREMARK, MEDCO, WHI, they are only doing what the employer has advised based on the way the coverage is designed by the employer. Believe it or not, there are prescriptions drug plans that do not have quantity limitations, day supply limits, step therapy or prior authorization. To that end, it is not fair to yell or blame the pharmacy or the customer service representative. TALK TO THE EMPLOYER they are one that dictate your plan coverage.

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ConnorsMommy
, US
Feb 23, 2010 2:08 am EST

Educated Consumer likes to defend those who can't seem to figure things out for themselves.

Oh, btw... this general listing is for 'drugstores'.

NOT 'insurance companies', you illiterate ###.

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EducatedConsumer
, US
Feb 22, 2010 7:26 pm EST

tnpowerman, take a look at these:

http://www.consumeraffairs.com/rx/caremark.html

http://ag.ca.gov/cms_attachments/press/pdfs/n1523_caremarkcomplaint.pdf
http://www.atg.wa.gov/pressrelease.aspx?id=19122
http://www.oregoncrimevictimsrights.info/releases/pdf/caremark_complaint.pdf

Only a few of the complaints against the Caremark/CVS Insurance company.

I too work for AT&T and am dealing with this fraudulent insurance company. They are trying to talk my doctor into prescribing something other than Celebrex. I've been on this medication for 6 years and it works with no side effects. I overheard my doctor talking with them to authorize the prescription refill. I could hear him telling them no to a multitude of different drugs they wanted to prescribe instead of what he, my treating physician, is prescribing. Being that Celebrex costs $148.50 for 30 pills of 200mg, cost just might be a factor. There is no generic for it either.

When I said something to the Caremark representative about being out of my medication for 11 days she suggested I go and get a few days supply to hold me over, of course without being covered by insurance. Considering the AT&T Disability Insurance folks are arguing about my disability (cervical spinal stenosis, osteoarthritis resulting in numb hands and extreme pain in shoulders and both arms) and it is sitting in an appeal at the moment, I haven't got the money for a few days supply to then have to pay another copay if they approve of it. Not to mention I had to pay $300 for a cervical MRI out of my pocket due to Cigna denying it until I had 6 weeks of physical therapy which I could not tolerate for more than 3 weeks. Without the MRI diagnosis, no chance of disability pay. See the vicious tight greedy hands all washing one another?

Great benefits, until you need to use them.

Welcome to the United Corporations Of America.

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EducatedConsumer
, US
Feb 22, 2010 7:11 pm EST

ConnorsMommy... try finding out that CAREMARK/CVS IS an INSURANCE COMPANY, you pompous idiot.

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ConnorsMommy
, US
Jan 27, 2010 1:24 am EST

UM, blame your insurance, not your pharmacy.

Your pharmacy dictates the quantity that can be filled for any given time period.
STOP whining about your pharmacy and get on the phone about your insurance.
If your doctor contacts your insurance, you can get him or her to ask so you can get MORE than 2 at at a time.

You're welcome.

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CVS medicare fraud

Yes, I would like to put in a complaint about the CVS Pharmacy Store 1614 located at 651 Carey Ave Wilkes-Barre, Pa. I am disabled since 1997, due to a industrial accident. I have Workers Compensation and Medicare. Two of my prescriptions are suppose to be paid by my Workers Compensation, instead they were being charged to Medicare, and I was being charged a co payment for the past couple of years. I went to the pharmacy and was told that there records doesn't show any Workers Compensation information. I called the CVS main office and was told they have my Workers Compensation records. Express Scripts, which is the Workers Compensation was paying for the scripts until about 2 years ago, then CVS started charging Medicare, and charging me a co-payment, which I should never have been charged. I would like to know how to report CVS for Medicare fraud.
My name is:
Richard Habel
233 Nesbitt St
Plymouth, Pa. 18651
Phone: [protected]

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KROGER 18 BILLION RIP-OFF
Terre Haute, US
Apr 20, 2011 7:55 pm EDT

A FEW WEEKS AGO KROGER STORE TERRE HAUTE IN HAD AN AD PAGES SAYING AT THE TOP>FREE 25 $ GIFT CERTIFICATE FOR YOUR PRESCRIPTION TRANSFER. GREAT I THOUGHT, BUT TOO UNMENTIONED THE REQUIREMENT WAS TO BUY THE MEDICINE TOO, TRANSFER IS TRANSFER, RIGHT? AND THE 25$ GIFT CARD WAS TO BE PUT ON YOUR PREFERED CUSTOMER CARD. THEY DON'T LOOSE ANYTHING THEY MAKE IT SPENDABLE ONLY AT KROGER. AND TOO, SINCE THEIR PROFIT WAS 18 BILLION THEY COULD HAVE GIVEN IT AWAY NO PRESCRIPTION. AND TOO, MOST PAY 25$ ON ANY PRESCRIPTION. LOST ZIP TO THEM. AND WHAT BETTER WHEN PEOPLE ARE SUFFERING. KEN NEWLIN TERRE HAUTE IN

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saradam
Westport, US
Mar 03, 2010 11:05 pm EST

gotta agree that it's your fault. You are the one that's supposed to know what your insurance is not the pharmacy. You mist be pretty stupid to pay for your prescriptions when it's supposed to be covered by workers compensation.

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EducatedConsumer
, US
Feb 22, 2010 7:49 pm EST

Richard,

Google Caremark complaint and check all the links to the complaints filed by the Attorney Generals of multiple states against Caremark. The complaints include Medicare fraud by Caremark in 2008.

Again, ConnorsMommy has her wise ### comment about people who have disabilities. Looks like you're too busy on this site with your ugly assuming comments. I feel sorry for Connor if you are his mommy. God be with him.

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ConnorsMommy
, US
Jan 27, 2010 1:26 am EST

UM, that would be YOUR fault for NOT letting your pharmacy know that it should have gone under workman's comp.
You got the meds for free, what are you whining about anyway?

So yeah. the pharmacy is NOT PSYCHIC and does not know if you have workman's comp UNLESS YOU TELL THEM.
if you tell them, YOU MUST ALSO PROVIDE INFORMATION ON the workman's comp policy carrier, date of injury, etc.

Looks like you were too busy sitting on your butt getting free medications to do any leg work on this. ugh.

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CVS pharmacy and employee ignorance

I have been having serious conflicts with this CVS with my prescriptions, but tonight was the last straw! I went to the CVS to get some Advil cold and sinus pills. When I got there I went and got the card so that I could pay for them at the register, but the boxes were in the pharmacy so I had to go there to get them. When I got back there it was closed, but there was someone working behind the window so I told her I needed a box of advils. She said "Sorry we're closed" I said I know that, I just need a box so I can go up front and pay for them. She still said "We Are Closed! I can't help you" So to make a longer story short, I threw my purchases and cursed her and the store and left!

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CVS rudeness

We have been dealing with CVS for many years. However, there have been times when one of the managers is plain out rude. He has an upity attitude. We continue to do business there since it is more convenient to our home. Things have been better since I can call and order prescriptions over the phone and don't have to deal with this particular manager as much. However, today I called in to ask a question and got a woman named Cathy. She was very rude, she kept talking over top of me and wouldn't let me get a word in. I was trying to tell her that we still had some of the medicine left but was just had a question about the number of days before refill on this particular medicine. She made out like I was trying to have the medicine refilled now, and she went on and on as to why that couldn't happen and added that the medicine should last twice as long than we are able to have it refilled in the first place. This same women, whom I believe is relatively new there, or at least I have only had dealings with her in the last several months, is always rude to me and has an attitude. I don't know if she is just doing that to me for some reason or if she does it to others. I just know I am very tired of it. It is very upsetting, and it won't do any good to talk to "management". I think it is ashame that we spend hundred's of dollars at this pharmacy per month and have to put up with this sort of behavior.

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DevonMarlin Henderson
Vista, US
Nov 29, 2010 1:09 pm EST

I just read " a dozen ways to lose customers"(copyright2004-2010 CVS Caremark) and these apply#6 "surly employees", #8"Poor response", #9"Not listening".#11-"Arrogance" -"Treating the customer as an idiot!"My 74 year old friend and I arrived to pick up his recent prescription at 10am-November28th, 2010 and the pharmacy was not open.The security grates were all closed and two women were waiting for service-they were together.Ten minutes later the pharmacy was open and my friend Donald Holmes was waiting in line six feet or so behind the woman picking up her prescription> after waiting at least 15 more minutes patiently in line my friend was told-rudely to stand further back by the pharmacist.I was sitting on a chair watching and hearing this>I asked" what did he say to you?" to my friend and the man said loudly and arrogantly that "I am only enforcing the Law"Now I ask "What Law?"We are in this pharmacy once a month(since 2009) and this was news to us!If there is such a law then a line should be on the floor where you stand behind it and/or signs posted to this effect!I complained to the Wonderfully pleasant Manager-Hillary Lucky about the rudeness of this employee and he said he would take care of it!I am writing this email to alert you to the bad behavior and unhappiness that permeates the back of this CVS store from almost every employee that works at the pharmacy.Also, I have complained about this on the phone surveys twice before!I do not understand why they are so miserable there but they are and I and my friend are tired of it>The front of the store has wonderful employees(Leslie, Mogali, Clare, Melody, Marie and of course Hillary Lucky!) that go out of their way to be nice but the pharmacy is another world altogether-Why?I think it is important to not reward "bad behavior" and i am encouraging my friend to try Walgreens' Pharmacy !I certainly would not give my money to employees such as these!sincerely Devon Marlin Henderson

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rowsdowah
Stupidtown, US
May 30, 2010 11:35 am EDT

If you don't think it would do any good to complain to the manager, I would say call 1-800-shop-cvs... which will definitely get results! They tell employees not to give customers that number because it goes through the top and filters to the bottom.. which means their pharmacy supervisor (of the district) and EVERY OTHER supervisor will know of it! I am employed by CVS but that kind of behavior from Cathy is ridiculous! Good luck!

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12:49 pm EST
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CVS simply awful

I had a prescription for Duragesic and one for Norco (written 10/18). I knew the Duragesic script was good for only 7 days, but I'd been sick, so I took it in on the last day (10/25). I called them before I took it, confirming that it was still good (and I knew it was still good from previous experiences at other pharmacies). I also checked at that time to make sure it was in stock, and both questions were confirmed. I went in about 2pm (10/25)and gave the scripts to the pharmacist, pointing out that it was the 7th day for the Duragesic. He double checked the script date and the current day's date and told me I was still good. I told him I didn't feel well and wouldn't wait, but that I'd be in a few days to get it. He said that was fine as long as I turned it in THAT DAY. I didn't get back to the store until 6 days later (although I'd called a couple of days before to tell them that I would be in and to not cancel the script; they said "no problem)." When I went there on 10/31 to get the meds, they gave me the Norco, but they said the Duragesic couldn't be filled because it was "out-of-date." I explained all to them AGAIN, and this pharmacist (a different one) said it was filled (attempted) on 10/27, so that must be when I brought it in. I asked when the NORCO was filled, and they checked that it had been filled on 10/26. I questioned that if both had been written on the same date, WHY would I bring the Norco in earlier than the Duragesic, which was obviously expiring? She saw the reasoning, and admitted the pharmacy had made a mistake. She said there was nothing they could do, since there was NO RECORD OF WHEN I BROUGHT THE PRESCRIPTION IN! ALTHOUGH I HAD STRESSED THE IMPORTANCE OF THAT. Damage Resulting = I was laid off from my job on 10/10, and I've been ill (pain) for months. My health insurance EXPIRED on 10/31, so CVS made it impossible for me to get this prescription without paying the full price (which is $500+). I wrote to their online email TWICE, but I've received no response. This experience has so exaggerated my depression that I barely feel like even pursuring it. I'm no emotionally sick, as well as physically in a lot of pain, and I desperately need the Duragesic. This particular CVS has messed up two other prescriptions of mine, although never this seriously. I should have known to NOT go to them, but I was in so much pain, I wasn't thinking, and they're so convenient to my house. I never expected them to CONTINUE messing up. I kept thinking that they're a reputable store and that I shouldn't have to second guess everything they do. I'm lost without this prescription and so sick about it because I'm 62 years old with no job, no money at all and no health insurance. I was counting on this prescription to get me through until I could pursue assistance from other sources. Now I don't know what I'll do. The pain is too much without the prescription for me to do anything. I have other financial problems because of this illness, and this experience with CVS has put me over the edge. I'm so depresded and in pain.

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YOUSUCKVERYMUCH
, US
Mar 16, 2010 2:33 pm EDT

CVS HAS THE MOST RUDESSEST AND DISRISPECTFUL TECH EVER! I HAVE BEEN TAKING MY SONS PRESCRIPTIONS TO THEM FOR THE PAST 2 YEARS AND EVERY TIME I GO TO DROP OFF A NEW PRESCRIPTION THEY ALWAYS TELL ME THE SAME STORY." oH SORRY WE DONT HAVE YOUR SON MEDICAID NUMBER, OR HE DOESNT HAVE INSURANCE". I HATE GOING THERE . I SWEAR I M GOING TO WALGREENS. THEY HAVE 100 PERCENT MORE KNOWLEDGE OF WHAT THEY ARE DOING. CVS SERIOUSLY NEEDS TO KNOW WHO THEY ARE HIRING. ITS VERY INCONVEINIENT.

CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

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6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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