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1.4 3352 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3352

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R
7:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS pharmacy in roswell ga store # 895 the worst!

Yes, yes... The worst of the worst. Unfortunately, july 1, 2017, this was the cvs close to my location at roswell apartments in georgia. I am an out of towner from alabama and had to wait to get my meds in ga. I was driven to this cvs (Would rate -10) if could. Well to say the least, I stood at the counter for too long, at least 6 minutes, with not one person, in line, but me! There were at least four (4) cvs employees behind at (In), the pharmacy. Mind you, not one time was I acknowleged until I raised my hand and said, customer is here. Then, the pharmacist, (With all 4 of them looking), he simply said that he had said something to me, but that his voice is very soft and I probably did not here him. Well, I heard him say that and there I still stood. Least to say, I did need my prescription of plaquenil. I had, to leave without my medication. I could not afford to get sick there... I would not be making this post/text, because, I would be dead, still waiting on service, which does not exist at 895 holcomb bridge road ga 30076. Yes, I did go straight to the store manager, who was sweeping up front, informed him of the unprofessional and deleted form of any at his pharmacy.

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J
5:10 pm EDT

CVS liquor department

I was shopping last week at cvs on western and Venice when I arrive I made line to request a bottle it was 15 minutes before closing when I ask for assistance they send me a manager since the wait in line was taking forever, once the manager by the name of john showed up he refuse to get me a bottle from the liquor cabinet since he had a long line and it was 5 minutes before closing he refuse to walk to the cabinet since he was doing the register he advised me to go to food 4 less when I don't even like shopping there so when I ask for the district manager he advised me that his name is posted outside the wall if I have any complaint to make the long story short I would not come back to this Cvs until they change the employee or manager running the shift specially john he was very rude and disrespectful maybe cause of my skin color I'm not sure but definitely not coming back to that store

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K
11:45 am EDT

CVS your snow plowing service keeps ruining my fence

I live behind the cvs on grafron st worcester, mass and every year their snow plows ruin and break my fence. This year I have contacted them several times both in person and by certified mail showing pictures and damages. Every other time my fence was fixed by them. this year they have not even responded. I want two things . my fence fixed and some solution as to a barrier so it does not happen year after year. I am considerin seeeking legal advice because this is getting ridiculous. please respond ASAP.

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S
9:35 am EDT

CVS cvs pharmacy 1145 washington ave, evansville, in 47714

My son & I both fill all our medicines at this pharmacy and a month doesn't go by that they don't screw up something causing us unneeded hassle when getting our medications. I do not know who is in charge of this pharmacy, but they really need to get it together training their staff. We use this pharmacy as it is closest to our home, but the problems are so frequent I am considering switching to another pharmacy for me and my son. I also know other neighbors who are having the same problems with this particular pharmacy.
I think you need to do some quality control monitoring and staff retraining. A person should be able to rely on their pharmacy,

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L
2:43 am EDT

CVS customer service by manager not good at all

Tonight at 3am i went to your cvs store in greenwich ct. Store number 6702 . when i went to pay your system was not reading phone numbers. Or email. I had a 20% off on the card and items on sale would not give sale price because system was not taking any numbers. So i asked the young lady to call manager to resolve this. She said coupon expirex at midnight. I toldher that was a couple of hours ago and cvs still honers it a xouple of days.
She tried to say no and the casheir was very helpful and explained to her that yes it would still be honored for 2 days. And that it would not even ring sale price on other items with out card. So i asked so im goi g to loose out on sale price and 20% on non sale items. I will have to call company tomorrow.
She was not happy at all nor pleasent.
The young lady Anita was wonderful and very helpfull. When manager saw what i was. Talking about because i told her i use to work for cvs so i new she felt forced to do it.
Another customer was there having same problem she did not want to honor the 20% on his either.
Its a real shame that customer service by a manager would be so poor. Besides having worked for cvs i have been a customer for over 20 years and im sorry but alot of your managersl could benifit from going back and reviewing the customer service protocols.
Thank you
Sincerly Luisa Ramalho

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D
2:53 pm EDT

CVS the service that I received at your store on sienna parkway & highway 6.

I was released from West Houston Hospital yesterday on Sunday, 7/9/2017. I had just receive the second of two knee replacements; my wife and I live at 9218 Cold Hollow Lane, Missouri City, Texas 77459. We went to your location at Sienna Parkway and Highway 6, we drove through the drive thru and submit two prescriptions to have filled. When the tech looked at the scripts he immediately responded that CVS didn't have the medicine and that we should take the prescription somewhere else to get filled. Why should I have to take my script to another location when I live near here. Then the pharmacist came to the window and said that it would take until Friday to get the medication. Huh? Why, because I'm black and I have I prescription of a controlled drug? Anyways, my wife took me home, she went back to your store number 8445; to pick up my script for the injections of my blood thinners. I need my pain medication sooner than Friday; I thinks it's rude and descrimnatory to the that a person of color is trying to render a bogus script. I expect a call from a district manager to explain to me why does it take 7 days to render a prescription. In the meantime, I'm in pain.

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A
3:54 pm EDT

CVS pharmacy

On July 4th I called the automated system to refill my fathers prescription. (We are currently overseas until September)
The automated system there were no redilla left and that someone was going to call the Dr.
I called again that Friday (the day it told me to call).. The rep put me on hold for over 5 minutes, when I explained to her that I was calling overseas. I had to hang up and call back. Another rep explained to me that the refill was not available until end of July and I had to call insurance. I told her that I'm sure his insurance would approve because we are overseas until September and that my husband was leaving Tuesday. She said its wasn't their responsibility to call... CORRECTION! I went they the SAME EXACT thing with my prescription and had to jump thru hoops to be told by my insurance company that IT IS NOT the patients responsibility to call for approval. That the pharmacy MUST call for approval code. I'm not sure why I hit a wall each and every time I'm use this pharmacy.

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J
5:22 pm EDT

CVS pharmacy manager

On Wednesday 7/5/2017 at approximately 4pm, I had a very bad experience with the pharmacy manager by the name of Donna Gilmer who works at the LR AR location on Geyer Springs Rd. I called to get a doctor's name changed on some medication. Things went wrong when I told her that it was the fault of CVS because the incorrect doctor's name is on some of my medication. This means that you are sending refill requests to the wrong doctor. This has been occurring for months even after I have asked you several times to change it. Instead of trying to explain how CVS was not at fault, she became argumentative. I told her it was not that serious but I just need the problem fixed but she proceeded to tell me that it was serious to her because she would have to do an incident report. As a customer I don't care what report has to be filled out, I want the problem resolved. She was very rude and unprofessional. When I told her that she was being loud and unprofessional the conversation came to an abrupt end because she hung up on me. Wow, amazing customer service you have provided!
She did not handle the situation with the respect that I deserve as a customer and as far as I know my problem still exists. As an Arkansas Blue Cross Blue Shield member, I will also make a complaint with my insurance company against CVS as a pharmaceutical provider if nothing is done about this incident.

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G
11:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS hcg (drug costs)

I've done everything to keep cvs as my pharmacy. I've been using cvs pharmacy for years with no issues. Until last year, when I had to use their cvs specialty pharmacy group to order a drug (Hcg - chorionic gonad). I've spent over 10k in the last year (Out of pocket)... With insurance paying very little. Every time I call, they tell me the cost will be different. Last week I transfer my prescription to walgreens. The same drug cost $295 w/ walgreens. Cvs charges $1, 088! Over 3.5 times higher! I'm so mad at myself for not consider walgreens last year when I first learned of the cost. After I file a complaint, they send me another invoice for $1, 500! And I still haven't received a call back. They've hung up on me, transferred me to different groups, mailed the wrong items, and have told me different cost every time i've called. I will continue to post my complaint until I get some kind of explanation. Very disappointed. How many other individuals are they overcharging? If you considering using cvs, please check other pharmacies. You owe it yourself!

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E
11:13 am EDT

CVS telephone prescription calls

To begin with, I put in, early on to receive TEXTS, not phone calls which are stealing my minutes from my pay as u go phone.
I did talk about this in person at the store and was told technology rules. Someone puts info into the computer (a human, I guess).
I received NOT ONE TEXT. I have received calls and emails on 6/21, 6/24 - That
time I answered the phone and told worker I picked up prescription in May and it's for 3 months . JUNE is NOT 3 months. Also received calls and voicemails. 7/3, 7/2 and
7/1. JULY is NOT three months.
This is not the first time that this has gone on!
Like I said at the start, I ONLY want to receive TEXTS, NO calls or voicemails.

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J
8:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS pharmacist

My husband went to a CVS yesterday to fill a prescription. He has cancer and is a patient at the pain clinic at VCU. The initial CVS location he tried to fill the prescription told him that they didn't have the medication he was trying to fill. They printed him out a list of locations that did. They instructed him to go to 591 Jefferson Davis Hwy, Fredericksburg, VA 22401 first. When he arrived at that location, the pharmacist initially said that she didn't have the medication. My husband showed her list he was provided by the previous store. She became upset and told him that he shouldn't have that information and questioned where he got it. He explained that the pharmacist provided it to him. Then she told him that she did have the medication but she didn't want to give it to him because she would have to give him her entire stock. He insisted that he needed to fill the prescription. So, she told him that he "wasn't going to like it", but it was going to take her a few hours to fill the prescription. He told her he would return.

I am a physician. The prescription is for a controlled substance. My husband was diagnosed with cancer in 2014. He goes through this every time he has to fill the medication. Is there nothing he can do? How can a pharmacist lie and refuse to fill a medication if the prescription is legitimate and it's for a known customer of the pharmacy? When I went with him to pick up the medication and asked to speak to the pharmacist I was told she was gone for the day and no one knew her name. The name on the bottle is Laura Perkins. This occurred aroung 2:30 Pm on 7/30/17.

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4:48 pm EDT
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CVS service

Today I was in the cvs on hwy 69 south in Tuscaloosa, AL and for 45 minutes I watched the cashier run back and forth trying to help customers in photo and customers up front. I heard this cashier apologize multiple times because she was the only one here. Is this ok for a store manager to leave only 1 person in the store to run it. Her customer service skills were amazing. I shop cvs at least three times a week and it makes me sick to see a cashier running ad hard as this one was. If something is not done about this I WILL NOT be back to a CVS ever. I don't think it is ok for a business to be ran like this and if this isn't against company policy I will make sure all my friends know about this experience! I unsderstand things come up and people have to leave work, but as a customer service veteran myself I know that every place I've worked it is the managers responsibility to make sure there is nobody left alone in the store! I sure hope this siutation is handled in a timely manner especially since this isn't my first complaint about this particular store manager. The District Manager should do a better job checking up on this lady.

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S
1:52 pm EDT

CVS management/tracy

I have been shopping with CVS for a short time. When Tracy is there she is always rude and short with me, I can not understand this type of behavior. Last time I wanted to use to bathroom and pick up a few things, this was in Tupelo, MS . Tracy informed me the bathrooms were closed the time was 7:45 pm. I just walked out and went across the street to Walgreens . I will not be back to shop at CVS. Walgreens will be my stop from now on. Thank You

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12:11 am EDT

CVS supervisor

Hello, my name is Manuel Aguirre, and I have been going to the CVS on Sepulveda and Lassen in North Hills / Mission Hills for about two years on a weekly basis. I usually spend about $30-$50 every two weeks on Malatonin, Zquil, Advil, Earplugs, Water, Monsters, Razors, etc. Tonight, supervisor Luigi came up behind my back as I was looking for something and aggressively asked me in a high tone of voice, "do you need something?" He made me jump from being startled. I turned around surprised at his rude behavior and told him I was surprised because in two years no one had asked me that in this stor and especially so rudely. He began to make smart comments stating, "are you insinuating that I am an undercover cop?" I asked him why he would say thst, and why he was being so rude to me, and he said that I should get what I need and get out. I told him I would complain. As I was paying for my item, I asked him if he was the manager. He said, " why does it matter?" I said because I was going to complain. He then pulled away the $12 Melatonin pills I was going to buy and said, " get out or I'm going to call the police." Last night I spent $30 on pictures, Zquil and advil. This is the last time I go there. And, I live two blocks away. I don't deserve to be treated like this. I am going to tell all my neighbors how they are acting in this store towards Latinos. I am a 40 year Latino male with a Masters degree, and I am not going in there to steal. I make $75, 000 a year and my wife and I spend a lot of money there. I believe this behavior towards me was due to discrimination from Luigi even though he himself looks Latino. I believe my Civil Rights are being violated by this ruse harrassing behavior. The phone number I use to shop there is [protected] if you would like to verify. Please teach Mr. Luigi how to respect customers who spend a lot of money in CVS. Otherwise, I am sure you will lose more customers.

Manuel Aguirre
[protected]

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2:41 pm EDT

CVS lack of privacy

Went to my local CVS to ask Pharmacist a question about an OTC product for a
UTI, and I had to explain all about the problem with a man breathing down my neck and another man to the left of me. This is uncalled for! They need to keep people back away from the counter when someone is talking to the Pharmacist! Also, the Pharmacist, turned out to be very rude on top of it! CVS
you need an overhaul!

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T
10:25 pm EDT

CVS passport picture service

I spent over 1h driving around visit a total 4 stores and every store in the end couldn't delivery the passport picture.
One store told me don't have, the other camera is broken, the other even took picture and employee didn't know how to operate machine and send me to another store which machine was down.

Finally went to a first ealgreens store snd got it

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8:13 pm EDT

CVS service

On 06/23/2017 I went into store #5134 CVS on Cropsy, not only the employee but the management in this store are rude and this isn't the first time the people you have working for your company has been disrespectful. Simple things like turning in bottles threes always a attitude and by the way what is the policy for the bottle and cans is it our job as customers to count, organize, rinse out, and separate them while we are there just to get our $2.00. Then on top of that god for bid if the bottles are from rite aid or another store then your employees have a heart attack stating that next time they will not take them so we will have to walk all the way back home with 40 bottles. This store is ridicules.

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3:30 pm EDT
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CVS pharmacist

Pharmacist Nancy Bixler in Lapel, IN is very rude and does not let people get their prescriptions, even elderly people who actually need it. She always gives my wife the run around or some stupid excuse for everything. She needs reported. And said it's illegal to pay for medications with cash which I've never heard of. It's very ridiculous. She has a very bad attitude towards customers who are trying to get there medications

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12:00 am EDT
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CVS double stuff oreo

I purchased a box of double stuff Oreo at my nearest CVS in Livonia next to my job I work at McDonald's 5 mile and middlebelt and I went to go get a snack so when I got home I ate one of the Oreos and it was stale so I looked at the date and it was Best by April 20 2017 that's terrible selling old products I could've gotten sick very in shock why a good company would sell something that old

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11:36 pm EDT

CVS employee

I was at cvs and it was about 9:55 when I was checking out and I had about 14 items and the cashier was really rude to me she kept rolllibng her eyes and making faces and keep In mind I was nice not even really paying attention and then after I'm done paying my daughter was behinds me in line and the rude cashier said oh let me take the customer behide you while my daughter had two items in her hand and then man behide her had 3 so she cashes everyone and made my daughter wait for no reason that was not right at all you can't have rude people in your company like this !

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CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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Contact CVS customer service

Phone numbers

+1 (800) 746-7287 +1 (888) 607-4287 More phone numbers

Website

cvs.com

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