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rude cashier
I was emailed a $5 coupon with any purchase of $30 or more.
I also was armed with several manufacturers coupons.
I hit up the red box with my trusty CVS card to see what other goodies I could score. It's time for the redemption of 3rd quarter Extra Care Bucks people!
I gave the store the once over and then determined that some of the items which I wanted were out of stock. (Folgers Instant Coffee & L'Oreal Studio Secrets Primer)
I asked politely as I always do..."Excuse me Miss, would it be possible please to get a couple of rainchecks for items that are out of stock". She asked for my coupon so she could check the product against the store circular and proceeded to write out the rainchecks. (She didn't actually ask, she said..."Gimme that.". RUDE She was looking @ the back of the circular which displayed the Ground Folgers. I explained to her that the offer was on the front of the circular. She said, "I know, I heard you." RUDE. I was thinking "Well if you heard me, then why did you not acknowledge what I said?" (I still didn't let that get under my skin...afterall, this was a happy shopping trip!) I was still excited about getting my goodies) It had been a minute since I'd treated myself to a good drugstore haul!
Please correct me if I am wrong.
It is my understanding that w/ the Extra Care Bucks program,
You MUST purchase an item exceeding the face value of the EB.
Also
I did not think a customer could combine MULTIPLE EB to redeem in 1 single transaction.
As a result, I got in line several times to maximize my dollars & take full advantage of the program. The cashier was annoyed b/c of this.
I am not understanding why. It should NOT matter how many times I get in line. Her job is to ring me up. I can take service without a smile. That's fine. But she had the audacity to speak about me as if I were not there. It seems that true good customer service is a lost art. I have learned NOT to expect it anymore. However I do expect a MINIMUM of courtesy as a consumer.
She was EATING (an egg roll & some chinese soup) There is a Chinese Food Restaurant right across the street. If I got in her line 100x, I was spending MY $ and redeeming MY EB! Last time I checked having PAYING customers contributed to the salary of the workers.
We are still in a credit crunch/recession (well they say not) but people are counting their pennies. Jobs are not at a premium. I would think she would have been happy to have ANY customer purchasing mdse so she could earn a paycheck. There is a RiteAid less than 1/2 a block from CVS. Now Rite Aid has a Rewards program, as does Walgreens. I later let the Corporate Customer Service lady (Colleen?) know that as consumers we DO have options & bad customer svc could mean the difference between my local CVS meeting goal or having those dollars walk to the nearest competitor! I explained to her that CVS used to be my premier source for drugstore beauty because of their rewards program.
I worked on and off in the customer svc industry for 20 years.
I expect a minimum of customer service. My hubby worked at one time a TeamLeader (Mgmt team) in Target.
We just expect a minimal level of customer service PERIOD. Which does NOT include being talked about as if patronizing the store is an inconvenience, even an annoyance to the workers. Obviously this woman had some other issues. Perhaps they were understaffed. Perhaps she was working a longer shift than she intended. NOT MY PROBLEM!
She told a visiting manager that he "brings them with him everyx". Implying that I was a problem customer & somehow this was his fault. One of her regular customers came in & noticed that she was perturbed & asked her how she was doing. She said she would be fine "shortly". I was standing near her register. This implied that I was a problem & she would be better once I was gone. RUDE
During my 1st transaction, I thanked her for her patience. There was some mixup about a coupon and she had to price check some perfume that I picked up. I bought the Shakira smaller bottle for $16.99. The larger one was $27.99. Of course I did not want the larger more expensive one. I was trying to redeem my $10 EB w/ the designer fragrance purchase. Yes, I thanked her for her patience and she said NOTHING. How rude!
I was so flustered that I forgot to use one of my coupons. UGH!
Flustered because it is not the customary for me to be wilding out in stores and turning them out. I work hard to accord every person dignity.
Afterall, I've been on the other side of the counter in 1 capacity or another at some time in my life. Cashier, Sales Associate, Waitress, Asst. Mgr. Receptionist, Production Assistant, Grunt worker, you name it. *smiles* The Cashier was older than me. I always show older persons respect. I have compassion for people who work in customer service. However, if you can't be civil and respectful, perhaps you need to find another line of work. Otherwise if you are rude and disrespectful, you could be costing your employer money.
Upon leaving the store, I dialed the customer service number on the back of my Extra Care Bucks card. I spoke with Juan. He patiently listened to my story and then repeated it as he understood it. He apologized for the negative experience & thanked me for sharing because he said corporate needs to know what is going on in the stores. He asked me to please hold while he transferred me to their Customer Relations Dept. I believe the woman with whom I spoke was named Colleen. I couldn't hear very well because I was on my cell phone.
She listened patiently while I explained in detail what transpired. She apologized and assured me this was not their method of doing business & said she would refer the matter to their District Mgr. She also assured me that the matter would be addressed with the Store Manager as well as the Cashier. I thanked her for taking the time to listen to me and also for apologizing for the rudeness of the cashier. I did let her know that I would most definitely be blogging about it. I told her not only on my blog, but also on others as well.
She got quiet. I will definitely update my blog should I hear from the District Manager.
On a side note, my DH worked w/ the Store Mgr of that CVS previously at Target. He was not there today. Too bad!
I still have $3 extra care bucks. I would have liked to have scored another bottle of polish, but I didn't really see any colors the beckoned.
I think though really, I was just so annoyed by the entire experience that I wanted to get out of the store.
If I AM wrong about combining EB on 1 receipt, please let me know. I think perhaps if I had gotten all of the items which I wanted, on one receipt things would not have been as hectic. But she was in such an terrible mood, it might not have mattered.
She was however pleasant to her regular customers and playful with small children in the store, so I presumed it was a personality conflict.
After it was all said and done, and I was outside of the store, I was thinking...
"Whateva lady...Gimme my prods for which I paid good $ and did MENTAL Olympics to maximize my dollars despite whatever REGISTER Olympics you had to do to complete the transaction(s)"
The things we endure to save on beauty! OMGoodness!
What are your minimal expectations from cashiers? How about your mimimum expectations from chain drugstore managment/corporate?
How can we as consumers send the message to companies that we expect a certain level of courtesy from their employees?
unfair wages
I have been a loyal pharmacy technician to CVS for almost 2 years now. I have proof that CVS is giving new hired $10/hr. However, I am still making significantly less than this, having a college degree, a perfect evaluation, and a state tech license.
I have talked to the pharmacy manager, who has been very evasive and has told me that he talked to the store manager. Meanwhile, the store manager denied that he talked to her and said she would take care of it.
However, she never did and now she has gone elsewhere.
I talked to the pharmacy supervisor and she said that there is nothing she can do, the pharmacy manager has to put in the raise. However, I should have automatically gotten more than new hires when they decided to give new hires $10 an hour
Warning to potential appilcants to CVS. DO NOT APPLY HERE. It taked forever to get even your yearly raise and even this is a pittance for the hard work and dedication that technicians have to put in (not to mention PCI calls and all these other adherance duties that the compay has added for techs to do with no appreciation whatsoever).
The complaint has been investigated and resolved to the customer’s satisfaction.
If I were in your shoes, I would be offended as well. Even though the economy is tough, you should probably apply for another job. You might see if there are any tech jobs with the Veteran's Administration. Look on USA jobs. If you were willing to relocate, I am sure that you could find something much higher paying. I am a pharmacist at a federal facility in the Midwest. Our technicians make $16-20/hr and I am sure the cost of living here is much lower than the Northeast. I know that there are federal technician jobs with IHS posted on IHS.gov and there may be some on USA jobs as well. State licensing is not an issue as federal facilities allow you to be licensed in one state but work in another (at least they do for pharmacists).
Yeah, I'm thinking you're not deserving of that raise you're begging for. There's probably a really good reason you haven't gotten it yet.
Also, this happens at a ton of places.
Your writing skills are horrible, perhaps thats the reason.
You went to college (supposedly) to make less than $10 an hour?
How is that investment going?
pharmacy manager (co-worker)
I work at cvs. The pharmacy manager is sooo mean and stuck up to me and some of her co-workers. She is always on her phone and not helping out. I don't know what to do. If i'm not a man she doesn't like ya. Her name is debbie remblake (Pharmacy manager). I know if I complain to charlie curtis he really don't care. Even though he is her boss he won't correct her on anything it's like he is dating her or something. What should us hard working co-workers do? I need some help on this! Someone out there tell me what should we do being pee-on's at work?
The complaint has been investigated and resolved to the customer’s satisfaction.
So True
She's very untrustworthy. I work with her on a daily basis. Terry would be a better Pharmacy Manager than Debbie. Terry is very honest and professional about her work.
She's not a nice person or mom! She lies to fellow coworkers.
Yeah Debbie Remblake I been dealing with her for years and I always thought there was something with her and charlie going on
I pick up my scripts all the time there and for some reason she smells like 5 day old pantyhose
maybe charlie likes that idk.
She always smelled like she came from a night out if you know what i mean
I love you debbie even if you didn't
and even if my actions don't prove that
I love you alot...
uh what what are you talking about she's like the best pharmacy manager ever
i love her
I find Deb extremely helpful and kind. Deb always helps me with all my questions and concerns. I think you're just hating on her awesomness. oh and by the way., you usually get an annoyed Pharmacist, if you are ANNOYING
Filing a complaint with corporate will not make a difference they don't care as long as the numbers are being met. My girlfriend works as a pharm. tech. and her boss has got to be the worlds largest dick and that is putting it lightly she has been nothing but ridiculed for the last two years with the company. I know you ask why has she not found something different well the simple answer to that is jobs here are zero to none so you try and hang on to what you have. My point here is we have done everything known to man to get this problem solved diplomatically and they just don't seem to care where I feel for the writer of this complaint I also agree with the response to it as well you don't like it there try something other then CVS walk away nothing in this world is worth that. Good Luck
Wow. First off, take off your CAPS lock. Second, graduate from high school and get a better job. Third, work on your spelling and grammar.
Then, try CVS.com to send a formal complaint, but please, for the love of god, have someone else write it for you so the people at corporate don't laugh at your silliness.
rude pharmicst
I went to this pharmacy in minden, louisiana and asked to see if my son's prescription was refilledand it was not. The lady told me to check back next week and see if they get it in. Then I told her that my son is sick and he cant wait for the meds and he needs it asap. Well she then said with an attitude that i dont have a choice but to wait for it to come in. She was not very nice about it.
Tracie Malone
I had a terrible experience with one of the pharmacists today. She hollered at me as I was supposed to know that my new prescription was the same as the old one. I asked her to relax and she immediately got smart saying she wasn't saying that it wasn't the same prescription that it was on backorder and she could fill it only one time. I ask her would she please fill it today because I needed it as I didn't have any. She was saying something ugly as she got off the phone. I have never had those girl ladies disrespect me since Eckerds became CVS. They know me well by name and are always cheerful! This is the first time this has happened and I don't appreciate her talking down to me. She must be someone from another store because she was rude. Please talk to your young black pharmacist because the next time I will not be as nice and calm. Any of the regular ladies will tell you, I never give them trouble and they are the same with me. She could have been tired, I am sure but it no way to talk to anyone. I am a African American lady of 73 years old and I will not be disrespected!
It's not the pharmacy's fault if your son's doctor didn't call in a refill. You're the parent, you have to be his advocate. Accordingly, take it up with the doctor, not the pharmacy.
pharmacy manager
Manager is very unprofessional. Manager (D.Remblake) is always on a cell phone and rude to the customers. I'm sorry but she needs us in order to have a job. I go to that location atleast twice a month for my prescriptions but now I have switched to Walgreens on 91st ave and Peoria. It's out of my way but the Manager is alot nicer and I don't feel like I'm a bother. I recommend that anyone who needs to fill their prescriptions not to go to CVS on 99th ave. and Peoria. Hopefully one day someone will see and listen to the way that woman treats a customer.If you have the same complaint as me call her boss and complain (Charles Curtis).
The complaint has been investigated and resolved to the customer’s satisfaction.
i agree their are some changes that need to be made at cvs. the staff are obviously under the impression that they can treat their customers any type of way and not get penalized for it and its not fair. you take our money but yet treat us with disrespect. someone needs to do something about this. i say start penalizing these employees . let your customers know when you go to cvs you will be treated with respect. you will be able to go there and feel good about shopping there. no one wants to go anywhere, spend their money and be disrespected.
overworked, not get paid
Everything said is true.We are overworked and under paid!I'm still waiting on a paycheck these idiots lost on 8/28/10. With no hope in sight, they don't know when this will be fixed i was told today. Meanwhile bills are late, late fees are piling up and no one at cvs/human resources or should i say inhuman resources cares.But i show up everyday thinking today will be better.they exspect us to care about our jobs our cutomers but no one really cares about us.Just their numbers on a piece of paper.
i was not not paid for two weeks the first check they messed up was two weeks ago now here it is again and im still not paid the correct amount, here you have a mulit million dollar company who refuses to pay employees thier money.
lousy service
I am a new CVS customer. My insurance forces me to use CVS and originally this didn’t seem to be much or a problem. However: On September 5th I went to the CVS pharmacy at the corner of Shute lane and Lebanon Road in Hermitage TN with my list of prescriptions. . I dropped of the list and explained that the original prescriptions were at the Walgreen's Drug Store in Hermitage on Old Hickory Blvd. The pharmacist looked at the list and handed it to a girl working there. I gave her my insurance card and she punched keys on the computer for 2 or 3 minutes. She then told me “the prescriptions would be ready the following day and they would call me when they were ready”. I waited for a call but no call. On September 11th I went back to the pharmacy and after several minutes the pharmacist said they had not filled any of the prescriptions because they did have my name. My name was on the insurance card that I gave them when I brought in the list on the 5th.The following week, I, thinking this lousy service was probably only in one store, I went to the CVS downtown Nashville on 21st avenue. I dropped of the list and explained that the originalprescriptions were at the Walgreens Drug Store in Hermitage on Old Hickory Blvd. They said they would be ready the next day. I went in the next day and picked up the sack and paid for the prescriptions. After I got home to hermitage and opened the bag I found that they had only filled 7 out of 13. I checked with my doctor and found only one of theprescriptions that were not filled had expired. My doctor wrote a prescription for the one that was expired and gave me 4 new prescriptions. I returned to the CVS Store this afternoon and gave the girl the list of prescriptions that they had not filled that were not expired and the four new prescriptions. I and explained that the original prescriptions for those were at the Walgreens Drug Store in Hermitage on Old Hickory Blvd. She said they couldn’t fill these prescriptions without the phone number for Walgreens in Hermitage. I don’t carry the phone number for Walgreens around with me.
This may seem like a trivial little thing to you as apparently it does to CVS employees. It has been a hardship for me because I live about 4 miles from the CVS on Shute lane and Lebanon road, the closes one to me and can’t depend on them to fill myprescriptions . The store on 21st downtown Nashville is 17miles from my home which in its self is bad enough but there I have to park in the back garage and walk over a blocks distance to the store. Not to mention that I am 64 years old, have trouble walking very far and being unable to see the small print in phone book, was unable to look up the Walgreen’sphone number for you lazy employee. It is quite an expense and hassle for me to drive around Nashville looking for a CVS with employees that want to serve me in a proper respectful manor. In closing I just want to say that my insurer is the State Of Tennessee and I will be complaining to the proper department about CVS.
How sad Seems to me like CVS has a Government attitude, dont care, so what, & how much money can I rip off from thee consumer before They get caught. I waited 6 days before getting my Meds due to poor customer service. This reminds me of Thee Dennys In Palm Springs, CA When they refused to Serve us we sat there for over 40 minutes were asked to leave because waiteress said we were drunk, Which was a lie Because we do not drink any alcohol, They called police On us for no reason" Officer was Polite & we submitted a report, & SUED Denny's, maybe thats what CVS Needs to happen to them. THERS Is No EXCUSE for Bad service, & REFUSAL of service to anyone Because of their Skin Color Or Disability. STOP Rascist & Bigit behavior. In all business's. We NEED Thee Real POWER, & LOVE, True repentance, Which is the HOLY GHOST, have you recieved the HOLY GHOST since you believed, ACTS 2-38, This is Thee Only solution.
too slow
The pharmacy is so slooowww, they tell me my prescription will be ready in half hour; I left and came back 1 hour and half it still wasn't ready, the lady say give me 5 minutes, I left and still had to wait, I'll never go to that cvs again
The complaint has been investigated and resolved to the customer’s satisfaction.
They say that there is a five minute grace period, so they were five minutes late. Not that big of a deal.
pharmacy manager
I feel the manager is stealing medication in her white coat pocket. When I go to the pharmacy she sticks things in her pocket and its not a pen or paper. The Pharmacy manager (Remblake) also texts all the time on a cell phone. I will never go to a CVS again. What happens if she mixes medicine up? oops I'm sorry! NO THANKS! CVS do they do back ground checks? What kind of people do they hire?
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree pobarjenkins...how ridiculous
I don't approve of the texting, but assuming she's stealing pills because she puts things in her pocket? That's ridiculous.
prescription printing
I was switched to a brand-name medication per my physician because I had had issues on the generic. After I picked it up at the drive-through window, I opened the info pamphlet and saw that the name of the GENERIC was printed. My mom circled back around to the window. The tech confirmed it was the right medication. The next day, my mom called the pharmacy and asked to speak to the pharmacist that had filled the prescription, she wasn't available. She spoke to another pharmacist who gave her some excuse I can't remember. Any and all input welcome
When I was going over my dad's meds, I noticed a pill that had been prescribed by the WRONG M.D.! My mom called the pharmacy and got some excuse I didn't buy. Any and all input welcome.
The complaint has been investigated and resolved to the customer’s satisfaction.
If the wrong MD wrote it, that sounds like more of the doctor's fault than the pharmacy. Unless there was someone with the exact same first and last name. Like Brenda said, all that matters is the meds. It's possible the pharmacy had to call and verify with another MD.
They could have put the wrong label on it. Call a physician or the search online for what the brand name should look like.
drunk pharmacy
I witnessed employees of the Saratoga CVS pharmacy out drinking together. It was to the point that I will not fill my scripts at that pharmacy anymore. Everyone has the right to have fun but it was a little much, and I think there is some shady business going on with the crew. They seem overly friendly. Not the types I'd want giving me meds.
Pretty sure I was out and about if I saw them eh? Anyways I just question their professionalism both at work and outside. Please worry about places within 1000 miles of your location. Thanks.
what a ###! people like you make me sick...
you are a [censored]! why should a pharmacist deal with your crappy insurance. its your ### you deal with it.
Ack, wrong post...must have been out with those CVS folks drinking their lives away because of customers like Citizen G
How about you call them in 24 hours in advance like it says on the vial cap?
1. Grow up.
2. People who work in pharmacies aren't robots, they have lives, I wouldn't be surprised if they were out working in a pharmacy is stressful business.
Pobar...you know it honey! I'm back from the 28 day cure and disappointed they changed the formular for Oxycontin, BUMBER! I'm going to have to find anew drug to come down from my Adderal abuse. The stress is just too much and after so many years of abuse I can't afford to stop! Why I would lose my Lexis and my McMansion if I quit now! All the fine young men gives me chills!
Kisses baby,
Bruth
Bruth, are you speaking from experience?
they have all the drugs to keep them going with a hang over and pills to make them come down or do it all over again. They had 6 yrs. of practice in school and nothing was said then. NOW, the little dweebs have grown with a monkey on there back. They know it and will eventually pay for their own behavior. Their first job and making over 100k to start. They don't even know what sex they really are! CHECK YOUR PERSCRIPTIONS when you get them back!
I cant blame the CVS employees at all. If I was dealing with customers like you everyday I would be out drinking OUTSIDE of work also. You have no idea what kindof stress some customers at CVS cause these employees. What they do on their free time is their own business. Everyone has their own way of dealing with stress.
So, what was the problem with your service?
poor service, items missed marked
I went to the above mention store yesterday, and I turned in 2 script's, and then I did some store shopping. I was over in the vitamin section and I saw that the store had some Buy one Get on free. I found some items that I could use, and I took them to a clerk. I paid for my 2 scripts, and then I wanted to pay for my vitamins. One of my items rung up...
Read full review of CVS and 1 commentcustomer service/pharmacy
what horrible service! my doctor called my prescription in starting @ 3:30, finally @ 8 after he called for the 3rd time, i thought for sure they would have it right by now...wrong! at 8pm with a long line, with only 1 register going, but @ least 5 others behind the counter...you would think with all those idiots behind the counter filling bottles one of them would get it right..NOPE! my script had not been filled...seemed i wasn't the only one as the 4 people ahead of me in that agonizingly slow line had the same sort of problems, & were all unhappy. come on cvs get it together in hillsborough nj...at 8pm on a week day there should be more then 1 register going 1st off...second, why the heck can't you ever get it right?seems like every single time i make the mistake of using cvs because you are around the corner for me there is always some sort of problem! The pharmacists all acted as they were to good to deal with a customer, thing is they are not!they must be stupid because they didn't have anyones order right, & seems they never do! so sick of cvs in hillsborough nj...i will take the extra time from now on & go somewhere else...YOU ARE THAT BAD! CAUSE I WILL DO ANYTHING TO SAVE SOME TIME! NEVER AGAIN BY USING YOU...I WILL USE ANOTHER PHARMACY WHO CAN GET IT RIGHT & SHOWS THE CUSTOMER SOME RESPECT FOR THEIR BUSINESS! CAUSE YOU STINK! SO BECAUSE OF THE HORRIBLE SERVICE @ THE PHARMACY COUNTER, YOU NOW WILL LOSE THE AT LEAST $50 A WEEK BUSINESS YOU GET OUT OF ME WITH YOUR OVER PRICED GROCERIES/NECESSITIES! I WILL GO TO WALDGREENS...
The complaint has been investigated and resolved to the customer’s satisfaction.
Saga- go to walgreens, walmart or any of the rest and youll find the same problem with 5 hours notice. quit complaining and be glad you got your meds. now take them and calm down . you obviously need them
PLEASE SEND ME A NEW CARD
WHAT DO YOU WANT ?
I NEED A NEW DISCOUNT CARD. PLEASE SEND TO THE ABOVE ADDRESS
PLEASE SEND ME A NEW EMPLOYEE DISCOUNT CARD. TO THE ABOVE ADDRESS.
I AM RETIRED. I HAVE A EMPLOYEE DISCOUNT CARD, BUT THE REGISTER WON'T TAKE IT. I HAVE BEEN 2 HRS. ON THE PHONE TRYING TO TALK TO SOMEONE . I NEED A NEW CARD MAILED TO ME. MY ADDRESS IS :
11291 RAINBOW FALLS LN.
FISHERS, IN. 46037
NAME- EVELYN NICCUM
EMAIL - einlen1@ aol.com
I WORKED AT ECKERD DRUG FOR 20 YRS. IN FLORIDA
hippa violation online
How do you report this to cvs?
Rob dunlavey jammmmmmmmmmmm
August 31 at 12:07am · comment · like
Jessica lam that my nick name? i'm stopping by work tom night to stab stephen
August 31 at 12:31am · like
Rob dunlavey why
August 31 at 12:31am · like
Jessica lam to get some practice on stabbing people for flu shots
August 31 at 12:33am · like
Rob dunlavey oh I thought you meant with a knife
August 31 at 12:34am · like
Jessica lam lol no, I would never stab stephen he's too nice to stab
August 31 at 12:36am · like
Rob dunlavey our tripple s score is an 86.
August 31 at 12:38am · like
Jessica lam yeah eh. what's the plan? lol
August 31 at 12:39am · like
Rob dunlavey the 2 areas we want to improve are address people by name and wait time. the way we will do that is say peoples name 3 times at the register in the beginning middle and end. thank you mr/mrs _. wait time score will be increased by paging waiters when they are done multiple times and letting the rph know if there is a waiter.
August 31 at 12:40am · like
Jessica lam wow dude... that was pretty amazing.
August 31 at 12:41am · like
Rob dunlavey jam i'm pretty amazing. i'm like a diamond in the rough.
August 31 at 12:42am · like
Jessica lam haha. your a trooper especially after dealing with that lady...
August 31 at 12:47am · like
Rob dunlavey cohen? haha yeah ask lauren about her. there is some history. I told you. I have the patience of a god. hhaah
August 31 at 12:48am · like
Jessica lam haha seriously... I will but I won't see her for awhile. she's not working with us thursday anymore, sandra and her switched shifts.
August 31 at 12:50am · like
Rob dunlavey yeah she has to have the anesteeja tested on her? wait does that mean sandra is working at night?
August 31 at 12:52am · like
Jessica lam yeah you me john sandra and front store... I think... maybe we will have a decent night for once?
August 31 at 12:54am · like
Bang ly ryan cohen's mom?
August 31 at 12:55am · like
Rob dunlavey wow a terrible night turned into a decent sounding one,,,
August 31 at 12:55am · like
Rob dunlavey hahahah yes bang remember her?
August 31 at 12:56am · like
Jessica lam I don't even remember anymore... I just threw it to rob and was done with it because she wasn't even listening to me
August 31 at 12:56am · like
Rob dunlavey hahaha it was a pain in the # figuring out what the hell she wanted
August 31 at 12:58am · like
Jessica lam right?!?! because she wouldn't get off her damn cellphone...
August 31 at 12:59am · like
Rob dunlavey we should ban customers from using them while we are helping them :)
August 31 at 1:01am · like
Jessica lam i'm going to stop talking to patients if they're on the phone now... I did that at my old store. may have to start again
August 31 at 1:03am · like
Rob dunlavey I just interupt them while they are on the phone I don't wait. and if they ignore me I walk away. :d
August 31 at 1:05am · like
Jessica lam haha I did that too, and I keep repeating until they stop their conversation... its great.
August 31 at 1:07am · like
Rob dunlavey where did bang go. he like adds his 2 cents then walks away. he's probably talking on the phone.
August 31 at 1:08am · like
Jessica lam lol. he was creeping in on the conversation... bang we know your still reading this lol
August 31 at 1:09am · like
Rob dunlavey bang! show yourself!
August 31 at 1:13am · like
Jessica lam lol I totally lied about thursday... its not going to be us 4. that was for friday schedule... that's how tired I am!
August 31 at 9:31am · like
Bang ly haha u guys r facebooking tirelessly! just give cohen her albuterol vials and all her inhalers, she'll love u
Rob, how's sydney doing? (-:
August 31 at 11:28am · like
Rob dunlavey bang it wasnt even those. it was for her damn cefprozil. and sydney is at school! I havnt seen her for a while. you should go surprise her with a visit!
August 31 at 3:22pm · like
proof
The complaint has been investigated and resolved to the customer’s satisfaction.
laziness and unsanitary
I had a prescription filled today, and if it was not already in a bottle, I am not sure I would have accepted it. The pharmasist was eating non stop while doing her work, and she was soooo slow they had four other store employees helping her. I have experianced this woman in prior transactions, and I must say that I am seriously thinking of changing stores for all my prescriptions.. I will let the manager know and see if anything is done about her behavior.. She is not even pleasant, when asked about a prescription..
This is not normal for this store... They have never had an employee like this in the past...
I am not saying that this is the accepted norm, but many of you do not realize how overworked some pharmacists are, especially those who do relief.
There are pharmacists who work 14 hr days with no breaks away from the pharmacy area lunch or dinner as they have no one else to cover them. They end up having to eat behind the counter just to get a meal in and take a few bites here and there. It is not like another employee in the store can give them a 30 minute or hour lunch as a registered pharmacist has to be behind the counter at all times the pharmacy is open.
Working for a pharmaceutical company who sold to pharmacies., I learned a lot about the lifestyle that have to become used to. Some have it easier than others, but relief pharmacists have it really bad.
Yes, they make good money but they pay for a lot of years of education to get that position also.
Another thing, if she is a relief pharmacist as it sounds like she might be, she probably has not seen a day off or vacation in God knows when.
You would not be the most pleasant if someone is whining about you trying to eat something when you get no breaks, btw, how do you know she is not diabetic, you just assumed the worst.
I am sure you were all up in the counter making the situation worse as that does make the pharmacist not be as quick because people like you will not leave them alone and let them do their job. Also, if she is relief, she is not as familiar of the drugs and how they are set up so it is more difficult.
Lastly, they stand on their feet for hours at a time, no breaks, no lunch, just when no one is at the counter then they may get a few minutes to sit but then they are listening to messages and call ins from drs offices and also having to answer 100 questions.
If you do not like the service, think about going to a mom and pop independent pharmacy. They need your business more and will work harder to make sure you are happy with your experience at their shop.
Btw..the manager of the store has no control over the pharmacist, only the pharmacy manager does, and do you think she is going to say anything to this woman when there are already a shortage of pharmacists to fill positions? no way. Give the woman a break or just get your stuff filled somewhere else...just quit ###
Needs to be reported to the state licensing board.
repeated mistakes on presctiptions
For the second time, CVS has shorted me on a Focalin prescription. Both times they acknowledged their mistake and apologized, but this is unacceptable. Focalin is a controlled substance and they demonstrate a lack of attention and capability- I'm sure this will happen again.
The complaint has been investigated and resolved to the customer’s satisfaction.
Today 7/11/11 I too was ripped off at the Broad Street Bloomfield NJ store. A refill for 90 pills that cost me 1.50 each and cost my insurance Company $1.16 each. for a total cost of $2.66 each. The prescription called for 90 pills - the bottle was short 56 pills for a loss to me of $84.00 and to the Insurance Co. $64.96. The reason I bothered to count the pills: the refill seemed to come up too soon. To me, it seemed that the Pharmacist might be pocketing the pills to be sold away from the store.
I am pursuing this with CVS corporate and possibally with NJ.
I would tend to agree that more care should have been made in counting out your prescription. It should have been double counted.
Intentional lying by pharmacist
The pharmacist at store #2572 took my prescriptions, and asked if I was waiting. I said yes, and was told it would be about an hour (it was 5:30 pm currently). I sat down in the chairs provided for waiting, and next thing I know, the techs are closing the gating that blocks off the pharmacy counter from the rest of the store (it is now 6 pm). When I got up...
Read full review of CVS and 1 commentharassing phone calls
So far today I have received two phone calls that my prescriptions need to be refilled> they will just keep calling until I call a special 800 number< wait for the stup{id computer, push a bunch of buttons. I am so sick of this company. When your pill bottle is empty... What idiot cannot see that. I did not ask them to call me. They make me sick. Every time I enter that store they act like I am a thief. They are overpriced. I despise cvs. How dare they put me on a robotic call service, without my permission. I have just spent 15 minute re-listening to their robots, writting down numbers, etc... Wasting my time... Hate them!
The complaint has been investigated and resolved to the customer’s satisfaction.
Agree with OP. CVS has called THREE times while I was on phone trying to see if my elderly mother felt like going to the store or if she needed me to go for her, or if she was just going to wait until tomorrow. Yes, I am well aware I have a prescription that is ready for pickup, I do NOT need to be harassed to hell and back 3 to 5 minutes apart with repeated calls.
Tried to call them back to finally get number completely removed and waited just over 12 minutes with no answer: "Assisting other customers.." BS And Nan needs to get a life and stop being so stupid and insignificant, trolling boards and complaining about nothing .
stealth pilot your awesome HAHAHAH YA QUIT ACTING LIKE A THIEF
do you know how many idiots DON'T SEE THEIR PILL BOTTLES EMPTY THEN ### BECAUSE ITS NOT READY... CALL THE NUMBER TO STOP THE CALLS AND GET OVER IT.. IF THAT IS THE ONLY THING YOU TRULY HAVE TO COMPLAIN ABOUT THEN YOU REALLY NEED TO ASSESS YOUR LIFE..THERE IS LITTLE CHILDREN BATTLING DEADLY DISEASES AND THEY AREN'T COMPLAINING THAT THEY ARE IN CONSTANT PAIN AND SUFFERING... THINK ABOUT THAT NEXT TIME YOU WANT TO COMPLAIN ABOUT SOMETHING SO STUPID AND INSIGNIFICANT
employee disrespect
CVS/Pharmacy cares way to much about their fiscal year reports to the Wall Street Journal then anything else. They will cut hours and completely disrespect their employees. Most of the time there is one Manager/Shift Manager and a cashier/clerk on duty in the front store and a pharmacist with one technician in the pharmacy. Not only does this mean they we work three or four people worth of work, but store ratings also go down. Customers are tired of waiting to be assisted, rung up, etc. And when these ratings go down, middle management blames line management and everyone under them. Complete disrespect. Every employee is entitled to a 30 minute break if they are working 6+ hours where I work. Employees are not even allowed to leave the store for their break simply because there is only one other person working the front (manager/shift manager). Sometimes employees cannot even take breaks because of the amount of work presented, yet CVS will still cut the 30 minutes out of your pay check. Also, the payroll system has messed up so many paychecks. I encourage everyone to count their hours beforehand and double check them on your checks because employees have been ripped off so many times. And when we tell middle management all this, they simply say "That's not an excuse"... that should be CVS's new slogan!
so find another job
A company makes 1.7 Billion CEO gets 33% pay raise but can't give employees a raise. They also just changed the payscale to screw more employees. Bet all the managers and DM's don't lose their bonus.
my paycheck doesn't! try to maintain your family for $250!
we work like slaves! i go to bed with headache and i get up with headache. we don't have respect from our employer and from the customers as well.
Call a Lawyer... They give free consultations over the phone, and see if he/she can help you...I know i have a conflict with CVS going on right now, and i am calling a Lawyer...
No labor board or executive give a ###. Thats the problem. CVS puts managers who are so good at putting ### onto someone else, in charge, and that alone is fuel for their fire. Working for CVS for me quickly turned from a proudful moment to a degrading and embarrassing one...the whole time with the MANAGER smiling in my face and praising me for everything! Even the day I was falsely accused of crap, she smiled as she cashed my last check and denied me any reason why, and with high moral and work ethics and with 5 kids, I am UPSET...and all I see is her smiling no good, lieing face in my head?!
prescription receipts
I have two things I have often wondered about that aggravate me to no end. First, why do the pharmacists have to put so many darn staples in my receipt attached to the bag? It is totally unnecessary to put that many on the bag to hold it together. Are they all just staple happy? Second, why in the world does the print have to be so small? Make the print larger and the advertising of the pharmacy smaller in the blue boxes. Come on - we all know we are getting the prescription from CVS and we all throw the bags away anyway. As I'm sure many people do, I need to submit a claim for my prescriptions and the Authorization number is small enough that I have to use a magnifying glass to read it. And sometimes there is a staple right through the number so when you take it out you can't read several of the numbers. Common sense is obviously a lost art.
The complaint has been investigated and resolved to the customer’s satisfaction.
Do you have any idea how many scripts the pharmacy fills a day? They don't have time to staple your prescription perfectly.
About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
CVS Customer Reviews Overview
Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.
CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.
Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.
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On April 30th 2008 @ 1:59 I purchased four Master card gift cards at store 1068. On Aug 4th 2008 I returned to this store to tell them one of our employee's had tried to use his card and was told
it did not work. I asked the cashier about this problem and she said after looking at my receipt that the card has been activated and I said I knew the receipt says this but the employee said it did not work. I asked the cashier if she could check to see what had been used on this card and she said nothing could be done, they (the store) only sells them. I took this cashier to be extremely rude and of no assistance. I told her we would no longer be purchasing any items for our employee-s from this location and she said "that's fine". I then left the store quite angered. I was at this store on August 4th 2008 at 10:46 A.M.
tl;dr
i think cvs is very slow in filling prescriptions.there's always a wait even if you call it in ahead of time.one employee at the cvs on morgan st in kokomo indiana proceeds to dip in a conversation i was having with my mothere.she walks up and says im not stupid.i was floored and told her no one called her stupid.she says well, i just want you to know im not stupid and we are having problems with our printer today.hmmmmm, i think she was acting very stupid at the time.do they employ maybe disabled people?drug addicts?what was her problem?
As a cvs employee I can honestly say that the employee was right in a rude way CBS policy stAtes no type of prepaid card may be returned because we have no way of knowing if you used it but I would have been a WHOLE lot nicer
I just had a very bad experience at CVS myself. There wasn't even a big issue or anything, the CRS was just very rude and nasty for no reason.