CVS
reviews and complaints

I went to Daytona Beach, Fl Target CVS because 2 other stores in my DELAND, Fl. Neighborhood did not have my refill in stock. They were waiting for shipments. The CVS Store on Plymouth Avenue and 17-92 in Deland told me to go to Target cvs in Daytona Beach on international speedway. I told the pharmacist RANDY what happened and he called up the first store to see if i was telling the truth. They said they did not send me to him. I already told him it was the Plymouth store that sent me but he didn't listen. Now he goes on the computer and tells me, no refills, when there clearly was. He trlls me there's nothing I can do and goes to help the next customer instead of waiting for me to respond. So, he talks to the next customer talking nuce, smiling, asking him about school and dismisses me. He didn't try to call the first cvs or help me. So, i call the first cvs and again tell the pharmacist thst RANDY in Target cvs says no refills. She calls RANDY and while I'm on the phone he tells me to get off the phone while he tries to get on the computer to see my account. Again he says i can't help you and sits down dismissing me with a look of contempt. RANDY needs training on how to deal with female customers. He yelled at me, which he will deny and dismissed me like i was a piece of crap. I'm 65 y.o. and don't deserve to be treated this way by this man who has a problem dealing with women. So, i call the first store up and she says she had 21 pills to give me. After driving to 3 stores and being treated like someone beneath him by RANDY in Target cvs i will never use cvs again.

What is the reason CVS pharmacy does not take tricare? I tried dropping off a script for anxiety medicine (a little thing called PTSD) and was informed CVS does not accept tricare insurance. Since tricare is 99% military, family members, and retirees, one can conclude, right or wrong, that CVS pharmacy intentionally created an adverse impact through their systemic policies against military, their family members, and retired military members.

This is a complaint about a pharmacist at your store . Date was 03/26/2018. The prescription I was filling was rx# 129125. The pharmacists name is Donald W. Parson . I work 2nd shift so I always fill my prescriptions after work, which is at around midnight . This pharmacist was rude to me speaking to me in a patronizing way, telling me that I can't fill my prescription at midnight because it creates a backlog of prescriptions due to be filled in morning . He also stated that this was a controlled substance and that he was making a note I was filling the script early . A script can't be filled early, that is illegal . So he is lying on top on that . The refill is date is determined by an MD, not s BS level pharmacist trying to flex his limited pier . He made me feel as if I was some type of drug addict because I was refilling the proscription late at night . I am a disabled Army veteran and served my country, I deserve to be treated with respect and dignity. I waited this long to make the complaint because I had another unpleasant conversation with him over the phone . I wanted to give him another chance but unless someone complains, people continue to do wrong by others . He doesn't act like a professional . This second incident, which was today 04/20/2018, I was trying to inquire if my doctor had sent a refill .He was rude again, cutting me off as I spoke . He should not be making patients feel worse . Someone should reprimand him for this behavior . I will spread the word to any vets using CVS to not do so unless you get your pharmacists in line and perhaps give them the training they need for customer service .
Sincerely,
1LT Adam Kocyk, US Army ( ret)

I am a insulin dependent diabetic, on April 19th at appointmently 7:50, I called CVS located at 5660 Baltimore National Pike. My call was in reference to some diabetic supplies my doctor had called in. I made 3 attempts to speak with someone but was placed on hold each time for 30 minutes or more. My fourth call, I spoke with the store manager, who didn't identify himself by name and was told that they were short staffed and swamped with customers. I don't see how it is my responsibility for for the stores short staffing or any other problems, if I am in need of medical assistance. Life threatening or not this is unacceptable. CVS wants to serve the city employees, this should have been thought Thur before accepting the contract. If you are unable to correct the problem, perhaps picketing the store will draw some attention to the problem. Thank you for any assistance you may provide.

There are many instances I have problems on this pharmacy. I have submitted a complain on April 16 (incident # 8961979). I was supposed get back from CVS with 48 hours, but no call from CVS after 72 hours. I would appreciate if some one from customer service representative call me regarding this incident (# 8961979).

Thanks.

Tulshi Saha
Phone: [protected]

My girlfriend and I frequently come into this cvs. We ALWAYS purchase something, and use the restroom. We usually go in the mornings because my job is close by, and its the only place open in the morning around. On one occasion we were there in the afternoon, I was checking out the beauty products and we noticed a short brown haired lady who looked like a manager of somesort (i still havent gotten her name because she doesnt wear a nametag) following us around, when we stopped for a moment because i was going to purchase some feminine products she so RUDELY asked " Are you buying anything?", how unprofessional to ask. That day i walked out without purchasing anything, I was so in shock that she would say something like that to a customer. ON ANOTHER OCCASION, she must have decided it was her duty to come up to us/ harrass us and tell us that the bathroom was for customers only, that day we were planning on purchasing something after I used the restroom, what does this lady want me to do? Purchase an item then go use the bathroom? When you gotta go, you gotta go. My question is why did this lady come and say that in the first place, how would she know if we were paying customers or not? EVERYTIME I see her in there when i am alone (without my girlfriend) she decided to give me dirty looks, and evil glares making me extremely uncomfortable. BUT TODAY my girlfriend and I both walked in there like we do every morning, walked straight to the restroom and she pulled aggresively on the door handle without knocking. We walk out and she is standing right there staring at the both of us. She didnt even have to use the restroom there was no reason for her to pull at that door the way she did, We decide to avoid crossing her path and walk the other way, we go get out drinks and she is following us glaring and mean mugging us the whole time, she then yells to the cashier right infront of us "thats them" or "there they are" or "of course its them" something along those lines, then meanly stared at us the whole entire time until we left. I honestly do not know why this lady decided to target us to be so cruel to. We didn't do anything to her, or any other employees. Were two nice respectful 20 year olds, were not loud, we dont steal, or do anything that would make her act how she does towards us. i can think of only 2 reasons why she would do this. The first one being that we are clearly homosexual, or the second one being that we use the restroom together. We go to the restroom together because my girlfriend has severe epilepsy and has constant seizures so try to make sure we are always together, not that its any of this ladies business why we go into the bathroom together anyway. We are paying customers, i have used cvs pharmacy for years, so has my whole family. Im not sure why this lady acts the way she do but she should not have her job if this is how she treats customers and makes them feel. It makes me extremely dissapointed that someone with her demeanor has a job in a pharmacy which is supposed to help people feel better. This lady (whos name i wish i had, she never is wearing a name tag!) Really needs to rethink her actions. So unprofessional, not a good look for cvs.

Karen the store manager for the Mercerville, NJ CVS, said she sent a gift card $125.00 on Feb.7, 2018. After waiting, and not receiving it, I called Karen. She said to wait a bit longer which I did. So, I called her back, and she said she reported this to her manager Mitesh Shah. She told me that he was checking to see that the card was not used. It has been now over two months that I was told it had been mailed. I am a very loyal customer and have been for years. Please, can someone put a stop on this supposedly mailed card, and issue me another. Karen said the transaction number was 8737. I have waited, and Karen has tried to resolve this matter, but it seems Mitesh Shah is not in any hurry to settle this. Thank you in advance for your help.

Candice Black
212 Monet Drive
Nokomis, Fl 34275
[protected]

I was shopping today at CVS on Wesley Stouts Chapel in Sun Valley, NC and was treated very poorly by an employee named April Robinson. She was pushing a cart while I was looking at items on a shelf and actually hit me without any apology or even a turn of her head. I looked up at her expected just a simple apology. However, I received nothing. I was just lookin for common courtesy. I didn't expect much because I know they are currently under Reno at this location; I am a frequent shopper at this location. However after today's occurance, I don't know if I will be returning here.

Last month my CVS.com account where I kept track of my daughter's medications got messed up when your IT department did some kind of maintenance. It's now been over a month and two helpdesk tickets later and my account is still not working. When I call for status updates all I am told is that the ticket was assigned to a tech and that they will call me when it is fixed. This is bad service and I think the way I am being treated shows I should look to move my business. CVS Case Number: SD15577042

Enid Oklahoma
The Manager Mellisa African-American woman accused me of using make up while trying to return it, she argued with me, she even called me s lier while I told the store manager what happened, and got in my face to the point where her store manager told her to go to the back, she didn't do as her store manager told her to instead she crossed her arms pointed her finger at me and started talking smack in front of my three-year-old son, and Several Customers, I have never been so humiliated in my life and she was accusing me and calling me A liar infront of customers and her store manager. I have never been so embarrassed . So I took a picture of her so I could show corporate who she was because she was very very unprofessional and very very rude and She started videotaped me while I was talking to her store manager. Never in my life have I been so miss treated by anyone who worked at a place of business. Her Store Manager kept telling her to stop Politely My three-year-old son was very scared because she was in my face and making jabs at me that we're unappropriate and my son thought she was going to hurt me. It took me 2 hours to calm him down, he doesn't want to go I'm any big stores now? Thanks to A CVS Manager!

Its a 24hr store
The man manager and lady security guard were the only ones there store not clean store looks dark on the outside and inside at first I thought it was closed cause normally cvs closes at 10p. M. So soond I walked they lady security was mean and rude. Cause I ask if they were closing soon. She had an attitude n said it 24hrs. I said ok cool.
So as I was about to start shopping the man at the time I didnt know he was a manager at the register. So he said I have to keep my full suit case at the door. I said wow my bag full and im not about to steal nothing just letting him know im not a theif. It lii was stereo typed, defamanation of my charater, trust no customers and treat them like hell as soon as I step ur feet n cvs located at 87th stony island chicago.. So with no problem I place my suit case at the front door by him. So we went into the isle startin to shop then all of a sudden here come the man on register sayin do I need help. I said no. Im shopping im fine, then he said cause I have ro leave the store cause u gacmve no money, im like yes I do have money then he said no u dont I said I do, then he said pick out what I can in gere for n get out, im like I here ro shop and look around to see whats good at ur store I can but now or come back.
So he said you got only a couple if mins if u dont get it I got to leave the store. I was only there for avout 3mins tops. So I said whis rge manager he said I am. So I said im leaving. We is my son and i... So I told him that im telling his boss and told tha mean security lady im telling her boss too. And I have a t. V. Show... This needs to b recorded even on t. V I visited stores all the time for t. V. And worked as a ceo and manager all my life. So they called the police on me. I didnt get arrested at the store I got arrested a mile away.. And im running for mayor of chicago. Wow.. I hafd to leave my son in the dark all alone. He got stranded. Due to bad manager and security guard. That press charges on me and said I threatened one of them I didn't threatened no-one but did say im goin call their bosses. That it. All said and done. Now in faced with unlawfull charges and has stop me from days of work already.. Im charged wit assault and misdemeanor charges.. My court date is may 1 at 9:00a. M.
111th court house see u there. I want to press charges back to them and cvs. Must be sued for hiring really I mean real bad employees. That they can do war and get away with it bit this rime this must stop biw thru me! They got ro be fired no-one else should be serviced by them two ever again, it's going to be alot if problems in the future wit rhise two. Lying on the innocent to give them a bad background check and cant be successful in life.. Now thats truly unlawfull. Now let's all watch wats happens in rhis case justice or not justice. To be or not ro thats this question right here I want my consumer right affected niw by law. As they cause kaw in my life. Wow.

Your pharmacy staff has been untruthful with me and I feel as though I am being singled out and discriminated against for whatever reason. On March 25th, 2018 I attempted to drop off a script (around 7-8PM) to a male pharmacy employee. He told me that the medication was in stock and that it would be ready after 10PM. When I checked the CVS App on my phone to see if my scripts were ready, I noticed that one in particular wasn't even showing up in the system at all. When I made it back to the pharmacy around 1AM March 26, 2018, the same guy was working. He told me that my insurance wouldn't cover that medication, that I would have to either accept only 30 capsules instead of 60 like the script called for, or go get a new written script. He said I would have to come back after 8AM just to get the prescription. So I again returned that morning and the woman who I spoke with told me that the medication that was in stock less than ten hours earlier was no longer in stock there or at the other CVS. So I was told that the medication was in stock but that my insurance wouldn't cover it, then told that the medication wasn't in stock at all in less than a 12 hr period. I ended up taking this prescription to Walmart where low and behold, my insurance DID cover it and there was no problems filling it. I was again take aback on March 29, 2018 at about 3Am, I was in severe pain and had a prescription for Morphine. The pharmacist wouldn't fill the medication, he said I had to wait until after 8Am. When I returned

I've been receiving the same medication for nearly 7 years; same quantity, same dosage. I just thought I'd switch the CVS I went to for my refills because of the proximity to where I live... it's much closer. The refill was called in by my doctor a week prior to the fill date as to make the transition a smooth one, but that is not the case unfortunately. The pharmacist refused to fill my prescription because she said (in her words), ‘that's too much, I don't think you should be taking that much of that medicine. I need to speak with your doctor.' Now, if she had done that before my medication was supposed to be filled, I would not care, but now it's 3 days tardy & I feel awful. This is so not acceptable & I'm at a loss for how to proceed as the pharmacist also refused to transfer the order to the CVS I used to go to.

I have a written prescription for Claritin-D for a 30-day supply from my primary care doctor since I have allergies all year long and I can take the CVS brand Loratadine-D if available and have purchased it from the store at 4309 New Bern Avenue, Raleigh, NC (Store #753) in the past. For the past 3-4 months, they never have an adequate supply to fill my prescription and I have to purchase Claritin-D instead. When purchased on 3-31-18 they only had one 10-count of Loratadine-D so again I had to purchase Claritin-D which cost me $49.98 a month since my insurance doesn't cover this product. I don't understand why they cannot carry an adequate supply of their own brand. You would think they would like for customers to purchase their own brand. It is getting very frustrating to pay almost $50.00 a month just because they don't have an adequate supply of Loratadine-D. I have several other prescriptions that I purchase through this same location, (totally $140/month) but if they don't start carrying an adequate supply, I will be forced to move several prescriptions elsewhere. I also purchase my vitamins from CVS also along with other bath items.

I just want to find out why CVS cannot carry an adequate supply of their on brand of product.

I got a passport picture and I tired to use the coupon that was online for $2.00 off and the lady that took my picture was my cashier told me I couldn't use the coupon I had to print it out but clearly on the coupon it says show the bar so it can be scanned or type it the code she was very rude and didn't even ask me if I had a extra care card I clearly can read and know what the coupon said before I presented it to her

I dropped off my prescription of 5mg Oxycodene to the CVS Pharmacy to be informed by the Pharmacy Tech (An odd young man who looked like a security guard with a walkie talkie on hos waist, not a Pharmacy employee) that my insurance would cover 10 pills every 5 days and I would need to call in for a refill subsequently. I forgot I was going out of town for work and that in 5 days I would not be available, so I called the Pharmacy to see if I could just pick up the remainder of my script and pay in cash instead. After explaining my situation to the tech who answered (she seemed very confused) and put me on hold abruptly, the female Pharmacist got one the line speaking in a very harsh manner seemingly annoyed she even had to speak to me. She told me the script was "One and done!" and I forfeited the remainder of my pills by going through insurance and I would need to get another script. So, instead of understanding how her employee screwed up royally in explaining the procedure to me or the fact he himself didn't even understand the rules for Narcotics in the first place to help me properly, she maintained her nasty disposition and basically told me I was [censor]! In todays world, I totally understand the need for rules for Narcotics. However, the fact that majority of workers treat everyone as an addict and assume they are abusing the substance is a disgrace. I have had numerous experiences with CVS Pharmacy Technicians and their lack of proper knowledge regarding medication laws and insurance guidelines. I am completely sick of the ignorance of these employees and will never fill another prescription at CVS! This complaint pertains to the CVS in Springfield, PA with the address of 795 Baltimore Pike, Store #2582. Now, not only is it a holiday weekend and I will have no chance of reaching my doctor to rectify the staffs screw up, but I will also be without my pain medication for the timeframe I am out of town in addition to being inconvenienced when I return by having to drive back and forth to pick up another prescription for the remainder of the month. Once again CVS, thanks for hiring rude employees that are improperly trained to do their job correctly!

I made a purchase on Tuesday March 27 but I was not pleased with the item so I returned the next day for refund and the cashier told me to swap my card for the refund and I did and today when I check my account I saw that cvs took any additional money instead of putting back in my account so I went back to the store to talk to someone about the problem but instead the head cashier and another cashier talked to me rudely and even said they would call the cops on me because of the hijab on my head I feel like I am being harassed because of my belief and the way I dress and they refused to give me my money even through I should them my receipt and my account

I was following up with my brothers medication-specifically for his haldol injection. He can gone through a mental crisis that required police involvement, ambulance service, etc. For him, it's crucial and important for him to get his medication at the appropriate time. Per discharge, one of the medications he was required to take was the haldol injection monthly. I've been calling CVS pharmacy to follow up with the medication and to ensure that he gets the medication approved at the appropriate time. I called out 10 days in advance before his injection due date. After calling several times with the pharmacists at cvs Vallejo gateway plaza, they were not able to get the medication. CVS pharmacy gateway plaza had one whole month to send in the tar request. They only submitted the tar request (1st time) after I inquired about the medication.

After multiple phone calls to CVS pharmacy, they stated that medical had disapproved the tar request. They never mention that the tar request was rejected because CVS failed to provide all the information.

I was able to contact Natalie, a LVN, at Napa mental health clinic. Together, we have been working on this task and contacting pharmacy to ensure they had all the information. It's been a long three week process to get this medication approved.

Also, when I talked to Cherry Cabrera, a pharmacist, she stated to me that the TAR requests were at the bottom of their list and that she was the only pharmacist that can access the medi cal system. Hearing this, I was upset. My family and I have been through a lot in trying to take care of my brother and making sure he got the appropriate care he deserve as well as preventing him to have another crisis.

If this type of service is being done to me, I can't imagine what other people are going through. To be treated this way and to say that tar requests are on the bottom of the list... is unacceptable. I understand if it's a medication for acid reflux or for bowel care. However, this is a psych medication that would aid in my brothers well being and his peace of mind.

Also, I repeatedly told the pharmacists to call me in regards to the tar updates. I have not received any phone call from them to let me know that they're missing information or that he got denied. I had to initiate a daily phone call to make sure that their doing their job and actually sending in these tar requests.

At the end, Natalie the LVN at Napa mental health clinic, contacted family doctor to send in the tar request. It took two days for this to get approved.

It is a big issue that your pharmacists does not know how to submit a tar request. They need better training as well as understand patients and family frustration.

Imagine going to CVS and picking up your medicine and they hand you the wrong medcine? Yes well that happened to me. I went into the drive thru to pick up my child's medicine. The outside of the bag had my child's name and all the correct information on it but the actual medicine was a server medicine that children should never take (pain pills) seriously? I went back to the cvs when I realized it was wrong and nobody had any answeres. I was livid and flipping out demanding to speak to management. I knew the name of the girl who prepared the medicine and took pictures of all
The evidence. I've contacted corporate several times and have yet to receive any contact back! Cvs keeps telling me
To contact them yet nobody ever calls me back. This is not ok! No way! Not even an apology from anyone either. They all looked clueless. How does this even happen? And how is someone who makes a mistake like this even employed still. Imagine if something were to happen to someone else who didn't notice like I did?

the pharmacist with the black curly hair has to be the rudest person I have ever came across.I have been going to that pharmacy since it opened forever ago and never had a problem and since she came along there has been nothing but problems. 5 hours to wait for my fill it. I recently had to fill a rx and she told because that because Feb had 28 days she could not fill it and I would have to wait till 30days. I went to another pharmacy and they had no problem. I gave her many chances and it never got any better and I asked a pharmacy tech if it was just me and she said : no it was a few people she does this too . This pharmacistt never smiles and it so rude and I dread going there, so I took my business elsewhere. I don't need to be treated like that when it comes to my health and be mistreated out by someone who doesn't know me, but knows I take pain meds for my chronic pain meds for my chronic pain meds for my migraines, I am not a drug addict. let this woman live a day in my shoes and see hw she likes to live in pain. Well CVS you list all my business because of a Pharmasist manager ( Who I don't know how she got that job anyways). I did just talked about this on social media and a lot of people agreed with me and they also left because of her too..