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1.4 3351 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3351

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Newest CVS reviews & complaints

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2:59 am EDT
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CVS wrong dosage info on script

I had a prescription for Zantac filled which should have been 1.5 ML 2x a day. Thank goodness I looked at the directions before I left the store. The pharmacist directed 1 and 1/2 TEASPOONS 2x day. When I questioned it I was told yes its correct, I repeated that it was for my 3 month old son and they said OH MY GOD! I am so sorry. I was given a refund, apologized to about 5 more times and thanked for my patience while they corrected it. It is really upseting thinking about what could have possibly happened to my son if I had not known better and given him the directed dose.

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Tambicka
, US
Jun 03, 2016 8:30 am EDT

Walked in to CVS #8373 to fill perscription and was treated very poorly. The gal behind the counter at the pharmacy drop off, should have been more professional. She told me I wouldn’t get my medication until 5pm, and it’s 1:05pm and I am the only customer at the pharmacy present. Next I am being told that because of their system crashing they are behind over a hundred perscriptions. Now, what kind of thing is that to tell a customerthere now and present. I don’t have transportation and I have to takea bus. I don’t have anyone to pick up my medication. I got out of my dictors appt. and need my medication. Finally, she said I would have to wait foran hour.

What an inconvenience to treat a customer with such poor attention. Customers deserve to be treated with professionalism. We shouldn’t have to suffer because your system crashed. Thank you for your time and I hope customer service skills improve at the pharmacy #8373.

CVS has some issues that need to be worked out. Every time I get my medication refilled there is a problem. They will be out of one medication and I will have to come back the next day to get it, always after noon. It isn’t always conveient for me to come back. Also 2 of my prescriptions have to be name brand. They filled it with generic and said the way the prescription was written it could have been filled either way. They didn’t even bother to look on my profile to see that I always get name brand. My husbands insurance pays better if I use CVS. I am about ready to pay the difference and use a different pharmacy.

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Tiffany2017
Pasadena, US
Jul 19, 2014 9:14 pm EDT

Hello, I've notice a lots of the comments posted on Complaintsboard.com no one have mention anything about a consultation with a CVS Pharmacist. Every time me or my daughter pickup our prescription at our local CVS Pharmacy located in Pasadena, California. They always ask us when it's a new prescription would we like a consultation with a pharmacist. I would like to suggest everyone to when you pick up your prescription from CVS Pharmacy the next time to please tell the pharmacy you would like a consultation with the pharmacist before you leave the store.

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10:46 pm EDT
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CVS incompetent employees

I have had a couple of incidences with this pharmacy. Their service is incompetent and careless! They gave me someone else's prescription and it is fortunate that I am not blind or incompetent like they are and end up hospitalized or dead from taking someone else's prescription. Please do yourself a favor and do not choose this pharmacy for your prescription needs! Take care.

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Robert Rivera
, US
Jun 06, 2022 8:07 pm EDT

CVS on 500 Grand. Street, , is the worst pharmacy in this area. Who ever hire theses people should be fired. The staffs in this pharmacy are rude, nasty and incompetence. They always working around the pharmacy with a line waiting all the way to the front of the store and the staff are yelling at the waiting customs. And don't give them a coupon, because they go crazy. They send me a CVS customer card for a discount and when I show it to the pharmacy representative, she started telling me that I already got the discount, but I been paying the same price for this medication for the last four months. So what discount, and yelling it out in front of a dozen waiting on line. Bad business.

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11:32 am EDT
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CVS never have drugs in stock, pharmacist makes mistakes

Because I use numerous prescribed medications for ailments like Chronic Pain, Anxiety, my Choleserol level, and Mood Control, I need to use this pharmacy, located about 3 miles from me, for all my prescribed medications. In the past, they seemed to be good at providing medications for these various problems, but in the past year I have become increasingly frustrated with them not having medications in stock, and even having the pharmacist make gross mistakes on opiate pain killers that I need for my Chronic Pain. Today, THURSDAY October 14, I drove 15 miles to Lebanon, PA to pick up 2 prescriptions from my pain doctor. One was for Morphine Sulphate 30 mg pills, and the other was for Fector patches to put on the painful area of my back. After going to the Drop-Off Window, I asked the CVS employee how much the Fector Patches would cost. Well, after beating away at her computer keyboard for 5 minutes, she turned around and went to the Pharmacist. She came back and answereed, "We apparently do not carry those patches regularly, but could get some from another CVS pharmacy and have them for me sometime late FRIDAY afternoon! I chuckled and shook my head. Then the employee told me that they also did not have the Morphine Sulfate 30 mg pills in stock either. But, they could possibly look around for another pharmacy to get some later in the Day. I couldn't believe this was happening yet AGAIN, as about 50% of the time I go for a prescription, this lousy store doesn't have it in stock!

Back in August the same Pharmacist made a gross mistake when I took in prescriptions for both Morphine Sulfate CR (constant relief) and again Morphine Sulphate 30 mg (for break-thru pain). Well, she gave me "Oxycontin CR" instead of the "Morphine Sulfate CR", and instead of giving me Morphine Sulphate 30 mg, she apparently gave me Oxycodone instead, but Labeled it as Morphine Sulfate. As I happened to have an appointment with my pain doctor 2 days later, I took the bottles of pills along to him, and he instantly recognized that the Pharmacist had made a bad mistake, by giving me Oxycodone, yet labeling it "Morphine Sulfate." This person is incompetent! As other employees rush around trying to assist customers for their oftn un-filled prescriptions she stands in one spot, and slowly does her thing, making mistakes and failing to fulfill the times requested by customers for their prescriptions. People sit in waiting chairs and complain about the slowness of having their script filled, or wating for a script they had called in on the automated line asking for a 10:00 A.M. pickup, but not being able to get the prescription until an hour later. They are conflicted -- should they wait around, should they go home and come back later, etc. The situation is a disgrace to the CVS Pharmacy chain and some action needs to be taken!

I suggest that the old, slow, and mistake-prone pharmacist be replaced, and that somebody in charge of the Pharmacy there take a hard look at how poor they are at keeping inventory of commonly needed medications, even uncommonly used medications. After all, what is the Pharmacy there for? To provide medications for customers who have an immediate need for a prescribed medication! It's like a crap shoot going to this Pharmacy in Manheim, PA, as to whether or not the pharmacy has you med in stock, when it is actually available to pick up, and even having to double-check to see that the med being picked up is the right one. Don't lay this problem on the Customer, it is only the fault of CVS Pharmacy in Manheim, PA. As I left today, THURSDAY, without knowing when my prescriptions would be available, the clerk said, "Sorry about that!" There it is! The old, time-worn phrase that a failing business expresses to a CUSTOMER, the one who provides the paycheck and benefits for those at CVS, and receives blatantly poor service in return. Well, I've had enought! I am going to take all my future prescriptions to the Sloan's Pharmacy in Manheim, and give time my business. I have simply had it with this CVS Pharmacy in Manheim, and I can only hope that more and more customers follow me to Sloans.

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Spineinjury
Las Vegas, US
Mar 18, 2014 11:53 am EDT

Actual Fact. I am having same issues here in Vegas. I suffer chronic pain and they make me suffer for 2 weeks in terrible pain waiting for the RX. This is a shame and needs to be addressed and changes need to be made to better suit the consumer. Or Shut CVS Down by customers vote. I should not have to wait 2 weeks for my script when I've been with this pharmacy for almost 10 yrs.
CVS you need to do better. You know how many patients you have each month. Called supply and demand.

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Jane S Bressler
Columbia, US
May 01, 2011 5:44 am EDT

Tonight at approx 8pm, I dropped off two prescriptions at the CVS in Laurel, MD. Was told it would be two hours before it could be filled. Went back about 2 hrs later and had to wait another 20 minutes at the drive through. I needed the ambiem, which was one of the Rx. This CVS was the only one open 24hrs, as my regular pharmacy closed at 6pm. My doctor specificially wrote on the Rx, Brand Only, or PbO, which means brand only. I took both Rx's home...15 miles one way, to find out they gave me generic. The last pharmacy I used in January, told me that Ambiem is now in generic and the cost would be much less. I took it...after about 3 wks, I was waking up in the morning noticing that I had eaten food in the middle of the night and didn't remember it. This happened about 3 or 4 times. I questioned the pharmacy (Walgreens) and they had no idea why I was all of a sudden doing things in my sleep. When I finally figured it out, it was the genetric that was causing it, I went back to Walgreens and still got no satisfaction. So today with a different pharmacy, CVS, I can't believe after my doctor specifically said BRAND, why they made the mistake. Since I had a second prescription and my cost was $100, I didn't put 2 and 2 together that I had the wrong Rx. But when I drove back to CVS tonight and all I got was "we are sorry". That doesn't cut it for me. They are paid a lot of money and shouldn't be making mistakes like that. Had I not been aware, once I got home, I could have taken those pills and could have gone out driving in my sleep. Who would be responsible then? What recourse do consumers have? I will write the CVS main store with my complaint, but "sorry" did not cut it for me tonight! What happen to pharmacy people asking 'genetric or brand". No one ever ask that any more? Yes, I called CVS tonight before I drove other there and was told, you know that will cost me more? Oh, really... I didn't ask what the cost was. I asked why I got the wrong medicine. So ignorant that person was and insulting to me!

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Whine11
middle of nowhere, US
Feb 22, 2011 11:46 pm EST

CR stands for controlled release, not constant relief. lol

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Montegirl
St. Clairsville, US
Oct 14, 2010 3:55 pm EDT
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I have done Inventory at CVS's Pharmacys and I will be the first to say, I would NEVER let my family/friends get their meds filled there. Their pharmacy is unorganized and dirty. This particular one was in WVA .

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9:29 pm EDT
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CVS rude manager poor policies

Hi,

I'm not sure who to write to to complain about an incident at the CVS store on Queens Blvd. and 67th. So I am posting here.

The incident occurred at 10:00 PM on Tuesday October 12th.

I was in-line checking out my merchandise with my pug dog in a sealed door stroller. I purchased this stroller specifically so I can take my dog out with me and so that it would be safe and sanitary and not bother anyone. I've had nothing but very positive comments about my dog in the stroller. At the very moment an employee was commenting at how cute my pug was and other customers were smiling at him, the manager burst out from the back and stood firmly in front of me and said harshly "dogs are not allowed in our store we just got fined for having dogs in the store. You can't have your dog in here!"

The cashier and the people standing around all stopped what they were doing to look at what all the commotion was. I was quite embarrassed and politely told her "ok. I'm paying now I'll leave in a minute." She (I think it was a she) went on " You should read the sign there's a sign that says no dogs. We just got fined. You want to pay our fine?"

The people around and the employees were all embarrassed at this point by her rudeness. Everyone could see I was trying to be polite and we were causing no disturbance. I then told her " well, I never had any trouble before in any of the stores in Queens and Manhattan including Rite Aide and Whole Foods and Macys. I've had this strollers for 3 years and they're sold specifically so you can bring dogs into public places."

She went on, trying to rally the people in the store against me. "Well we had a complaint! Someone saw a dog in the store and complained and we got fined." She went on: "if your going to pay our fine! You want to pay our fine?"

"Look." I tried to be polite but was now agitated. "I said I was leaving. I'll never come back again. There's plenty of other stores around to go to. I'll just go to Duane Read or Right Aid. And if you keep giving me a hard time and don't let me leave I'm going to send an email and complain."

"Then go to Rite Aid" She said. "Your not allowed in our store."

Well, now I am writing to complain. I saw no visible sign on the door when I left and the manager's behavior was rude and inappropriate. And I can assure you that whatever the fine they lost more by loosing me as a lifetime customer.

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handy30
Glass, US
Dec 24, 2010 11:15 am EST

The customer was wrong to bring her dog in the store. There are laws no animals allowed in the store. If the dog was to bite someone who would be liable the store owner. Some people are scared of dogs because they have been bitten. The complaint is not legitimate.

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KixStar
Your mom, US
Oct 23, 2010 1:41 pm EDT

First off, CVS.com is a good place to send complaints... duh.

Second, no one at CVS corporate will care. You and your dog are not special. If it's not a service animal, the managers can make you leave if they so choose.

You're not entitled to special treatment, princess.

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4:36 pm EDT
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CVS rude cashier

I was emailed a $5 coupon with any purchase of $30 or more.
I also was armed with several manufacturers coupons.

I hit up the red box with my trusty CVS card to see what other goodies I could score. It's time for the redemption of 3rd quarter Extra Care Bucks people!

I gave the store the once over and then determined that some of the items which I wanted were out of stock. (Folgers Instant Coffee & L'Oreal Studio Secrets Primer)

I asked politely as I always do..."Excuse me Miss, would it be possible please to get a couple of rainchecks for items that are out of stock". She asked for my coupon so she could check the product against the store circular and proceeded to write out the rainchecks. (She didn't actually ask, she said..."Gimme that.". RUDE She was looking @ the back of the circular which displayed the Ground Folgers. I explained to her that the offer was on the front of the circular. She said, "I know, I heard you." RUDE. I was thinking "Well if you heard me, then why did you not acknowledge what I said?" (I still didn't let that get under my skin...afterall, this was a happy shopping trip!) I was still excited about getting my goodies) It had been a minute since I'd treated myself to a good drugstore haul!

Please correct me if I am wrong.

It is my understanding that w/ the Extra Care Bucks program,
You MUST purchase an item exceeding the face value of the EB.
Also
I did not think a customer could combine MULTIPLE EB to redeem in 1 single transaction.

As a result, I got in line several times to maximize my dollars & take full advantage of the program. The cashier was annoyed b/c of this.

I am not understanding why. It should NOT matter how many times I get in line. Her job is to ring me up. I can take service without a smile. That's fine. But she had the audacity to speak about me as if I were not there. It seems that true good customer service is a lost art. I have learned NOT to expect it anymore. However I do expect a MINIMUM of courtesy as a consumer.

She was EATING (an egg roll & some chinese soup) There is a Chinese Food Restaurant right across the street. If I got in her line 100x, I was spending MY $ and redeeming MY EB! Last time I checked having PAYING customers contributed to the salary of the workers.

We are still in a credit crunch/recession (well they say not) but people are counting their pennies. Jobs are not at a premium. I would think she would have been happy to have ANY customer purchasing mdse so she could earn a paycheck. There is a RiteAid less than 1/2 a block from CVS. Now Rite Aid has a Rewards program, as does Walgreens. I later let the Corporate Customer Service lady (Colleen?) know that as consumers we DO have options & bad customer svc could mean the difference between my local CVS meeting goal or having those dollars walk to the nearest competitor! I explained to her that CVS used to be my premier source for drugstore beauty because of their rewards program.

I worked on and off in the customer svc industry for 20 years.
I expect a minimum of customer service. My hubby worked at one time a TeamLeader (Mgmt team) in Target.

We just expect a minimal level of customer service PERIOD. Which does NOT include being talked about as if patronizing the store is an inconvenience, even an annoyance to the workers. Obviously this woman had some other issues. Perhaps they were understaffed. Perhaps she was working a longer shift than she intended. NOT MY PROBLEM!

She told a visiting manager that he "brings them with him everyx". Implying that I was a problem customer & somehow this was his fault. One of her regular customers came in & noticed that she was perturbed & asked her how she was doing. She said she would be fine "shortly". I was standing near her register. This implied that I was a problem & she would be better once I was gone. RUDE

During my 1st transaction, I thanked her for her patience. There was some mixup about a coupon and she had to price check some perfume that I picked up. I bought the Shakira smaller bottle for $16.99. The larger one was $27.99. Of course I did not want the larger more expensive one. I was trying to redeem my $10 EB w/ the designer fragrance purchase. Yes, I thanked her for her patience and she said NOTHING. How rude!

I was so flustered that I forgot to use one of my coupons. UGH!
Flustered because it is not the customary for me to be wilding out in stores and turning them out. I work hard to accord every person dignity.

Afterall, I've been on the other side of the counter in 1 capacity or another at some time in my life. Cashier, Sales Associate, Waitress, Asst. Mgr. Receptionist, Production Assistant, Grunt worker, you name it. *smiles* The Cashier was older than me. I always show older persons respect. I have compassion for people who work in customer service. However, if you can't be civil and respectful, perhaps you need to find another line of work. Otherwise if you are rude and disrespectful, you could be costing your employer money.

Upon leaving the store, I dialed the customer service number on the back of my Extra Care Bucks card. I spoke with Juan. He patiently listened to my story and then repeated it as he understood it. He apologized for the negative experience & thanked me for sharing because he said corporate needs to know what is going on in the stores. He asked me to please hold while he transferred me to their Customer Relations Dept. I believe the woman with whom I spoke was named Colleen. I couldn't hear very well because I was on my cell phone.

She listened patiently while I explained in detail what transpired. She apologized and assured me this was not their method of doing business & said she would refer the matter to their District Mgr. She also assured me that the matter would be addressed with the Store Manager as well as the Cashier. I thanked her for taking the time to listen to me and also for apologizing for the rudeness of the cashier. I did let her know that I would most definitely be blogging about it. I told her not only on my blog, but also on others as well.

She got quiet. I will definitely update my blog should I hear from the District Manager.

On a side note, my DH worked w/ the Store Mgr of that CVS previously at Target. He was not there today. Too bad!

I still have $3 extra care bucks. I would have liked to have scored another bottle of polish, but I didn't really see any colors the beckoned.

I think though really, I was just so annoyed by the entire experience that I wanted to get out of the store.

If I AM wrong about combining EB on 1 receipt, please let me know. I think perhaps if I had gotten all of the items which I wanted, on one receipt things would not have been as hectic. But she was in such an terrible mood, it might not have mattered.

She was however pleasant to her regular customers and playful with small children in the store, so I presumed it was a personality conflict.
After it was all said and done, and I was outside of the store, I was thinking...

"Whateva lady...Gimme my prods for which I paid good $ and did MENTAL Olympics to maximize my dollars despite whatever REGISTER Olympics you had to do to complete the transaction(s)"
The things we endure to save on beauty! OMGoodness!

What are your minimal expectations from cashiers? How about your mimimum expectations from chain drugstore managment/corporate?

How can we as consumers send the message to companies that we expect a certain level of courtesy from their employees?

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Jim Young
,
Aug 04, 2008 8:03 am EDT

On April 30th 2008 @ 1:59 I purchased four Master card gift cards at store 1068. On Aug 4th 2008 I returned to this store to tell them one of our employee's had tried to use his card and was told
it did not work. I asked the cashier about this problem and she said after looking at my receipt that the card has been activated and I said I knew the receipt says this but the employee said it did not work. I asked the cashier if she could check to see what had been used on this card and she said nothing could be done, they (the store) only sells them. I took this cashier to be extremely rude and of no assistance. I told her we would no longer be purchasing any items for our employee-s from this location and she said "that's fine". I then left the store quite angered. I was at this store on August 4th 2008 at 10:46 A.M.

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KixStar
Your mom, US
Oct 23, 2010 1:42 pm EDT

tl;dr

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tight46901
Kokomo, US
Jan 12, 2010 6:13 pm EST

i think cvs is very slow in filling prescriptions.there's always a wait even if you call it in ahead of time.one employee at the cvs on morgan st in kokomo indiana proceeds to dip in a conversation i was having with my mothere.she walks up and says im not stupid.i was floored and told her no one called her stupid.she says well, i just want you to know im not stupid and we are having problems with our printer today.hmmmmm, i think she was acting very stupid at the time.do they employ maybe disabled people?drug addicts?what was her problem?

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Mtm6042
, US
Oct 13, 2009 10:57 am EDT

As a cvs employee I can honestly say that the employee was right in a rude way CBS policy stAtes no type of prepaid card may be returned because we have no way of knowing if you used it but I would have been a WHOLE lot nicer

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Galil Mountain
Chattanooga, US
Aug 04, 2008 12:00 pm EDT

I just had a very bad experience at CVS myself. There wasn't even a big issue or anything, the CRS was just very rude and nasty for no reason.

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6:15 am EDT
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CVS unfair wages

I have been a loyal pharmacy technician to CVS for almost 2 years now. I have proof that CVS is giving new hired $10/hr. However, I am still making significantly less than this, having a college degree, a perfect evaluation, and a state tech license.
I have talked to the pharmacy manager, who has been very evasive and has told me that he talked to the store manager. Meanwhile, the store manager denied that he talked to her and said she would take care of it.
However, she never did and now she has gone elsewhere.
I talked to the pharmacy supervisor and she said that there is nothing she can do, the pharmacy manager has to put in the raise. However, I should have automatically gotten more than new hires when they decided to give new hires $10 an hour
Warning to potential appilcants to CVS. DO NOT APPLY HERE. It taked forever to get even your yearly raise and even this is a pittance for the hard work and dedication that technicians have to put in (not to mention PCI calls and all these other adherance duties that the compay has added for techs to do with no appreciation whatsoever).

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Murmura
Fletcher, US
Jan 23, 2011 6:51 pm EST

If I were in your shoes, I would be offended as well. Even though the economy is tough, you should probably apply for another job. You might see if there are any tech jobs with the Veteran's Administration. Look on USA jobs. If you were willing to relocate, I am sure that you could find something much higher paying. I am a pharmacist at a federal facility in the Midwest. Our technicians make $16-20/hr and I am sure the cost of living here is much lower than the Northeast. I know that there are federal technician jobs with IHS posted on IHS.gov and there may be some on USA jobs as well. State licensing is not an issue as federal facilities allow you to be licensed in one state but work in another (at least they do for pharmacists).

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KixStar
Your mom, US
Oct 23, 2010 1:44 pm EDT

Yeah, I'm thinking you're not deserving of that raise you're begging for. There's probably a really good reason you haven't gotten it yet.

Also, this happens at a ton of places.

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Allan22
Dallas, US
Oct 05, 2010 8:03 am EDT

Your writing skills are horrible, perhaps thats the reason.

You went to college (supposedly) to make less than $10 an hour?

How is that investment going?

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10:47 am EDT
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CVS pharmacy manager (co-worker)

I work at cvs. The pharmacy manager is sooo mean and stuck up to me and some of her co-workers. She is always on her phone and not helping out. I don't know what to do. If i'm not a man she doesn't like ya. Her name is debbie remblake (Pharmacy manager). I know if I complain to charlie curtis he really don't care. Even though he is her boss he won't correct her on anything it's like he is dating her or something. What should us hard working co-workers do? I need some help on this! Someone out there tell me what should we do being pee-on's at work?

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sucki
, US
Jan 12, 2017 2:57 pm EST

So True

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terry8260
, US
Nov 23, 2016 11:52 am EST

She's very untrustworthy. I work with her on a daily basis. Terry would be a better Pharmacy Manager than Debbie. Terry is very honest and professional about her work.

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hanawhoo
, US
Nov 22, 2016 3:30 pm EST

She's not a nice person or mom! She lies to fellow coworkers.

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DebbieRemblakeFan
, US
Jul 25, 2016 7:01 am EDT

Yeah Debbie Remblake I been dealing with her for years and I always thought there was something with her and charlie going on
I pick up my scripts all the time there and for some reason she smells like 5 day old pantyhose
maybe charlie likes that idk.

She always smelled like she came from a night out if you know what i mean

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Iloveyoudebbie
, US
Jul 15, 2016 11:19 pm EDT

I love you debbie even if you didn't
and even if my actions don't prove that
I love you alot...

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1506champion
, US
Jun 13, 2016 12:46 am EDT

uh what what are you talking about she's like the best pharmacy manager ever
i love her

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ghostrecon
, US
Aug 02, 2012 8:45 pm EDT

I find Deb extremely helpful and kind. Deb always helps me with all my questions and concerns. I think you're just hating on her awesomness. oh and by the way., you usually get an annoyed Pharmacist, if you are ANNOYING

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keldorian
, US
Nov 15, 2010 7:33 pm EST

Filing a complaint with corporate will not make a difference they don't care as long as the numbers are being met. My girlfriend works as a pharm. tech. and her boss has got to be the worlds largest dick and that is putting it lightly she has been nothing but ridiculed for the last two years with the company. I know you ask why has she not found something different well the simple answer to that is jobs here are zero to none so you try and hang on to what you have. My point here is we have done everything known to man to get this problem solved diplomatically and they just don't seem to care where I feel for the writer of this complaint I also agree with the response to it as well you don't like it there try something other then CVS walk away nothing in this world is worth that. Good Luck

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KixStar
Your mom, US
Oct 23, 2010 1:46 pm EDT

Wow. First off, take off your CAPS lock. Second, graduate from high school and get a better job. Third, work on your spelling and grammar.

Then, try CVS.com to send a formal complaint, but please, for the love of god, have someone else write it for you so the people at corporate don't laugh at your silliness.

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3:21 pm EDT
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CVS rude pharmicst

I went to this pharmacy in minden, louisiana and asked to see if my son's prescription was refilledand it was not. The lady told me to check back next week and see if they get it in. Then I told her that my son is sick and he cant wait for the meds and he needs it asap. Well she then said with an attitude that i dont have a choice but to wait for it to come in. She was not very nice about it.

Tracie Malone

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Mrs. Jere Harris
, US
Dec 16, 2019 6:16 pm EST
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I had a terrible experience with one of the pharmacists today. She hollered at me as I was supposed to know that my new prescription was the same as the old one. I asked her to relax and she immediately got smart saying she wasn't saying that it wasn't the same prescription that it was on backorder and she could fill it only one time. I ask her would she please fill it today because I needed it as I didn't have any. She was saying something ugly as she got off the phone. I have never had those girl ladies disrespect me since Eckerds became CVS. They know me well by name and are always cheerful! This is the first time this has happened and I don't appreciate her talking down to me. She must be someone from another store because she was rude. Please talk to your young black pharmacist because the next time I will not be as nice and calm. Any of the regular ladies will tell you, I never give them trouble and they are the same with me. She could have been tired, I am sure but it no way to talk to anyone. I am a African American lady of 73 years old and I will not be disrespected!

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KixStar
Your mom, US
Oct 23, 2010 1:47 pm EDT

It's not the pharmacy's fault if your son's doctor didn't call in a refill. You're the parent, you have to be his advocate. Accordingly, take it up with the doctor, not the pharmacy.

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CVS pharmacy manager

Manager is very unprofessional. Manager (D.Remblake) is always on a cell phone and rude to the customers. I'm sorry but she needs us in order to have a job. I go to that location atleast twice a month for my prescriptions but now I have switched to Walgreens on 91st ave and Peoria. It's out of my way but the Manager is alot nicer and I don't feel like I'm a bother. I recommend that anyone who needs to fill their prescriptions not to go to CVS on 99th ave. and Peoria. Hopefully one day someone will see and listen to the way that woman treats a customer.If you have the same complaint as me call her boss and complain (Charles Curtis).

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lashanda v.
Jamaica, US
Mar 09, 2011 11:36 pm EST
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i agree their are some changes that need to be made at cvs. the staff are obviously under the impression that they can treat their customers any type of way and not get penalized for it and its not fair. you take our money but yet treat us with disrespect. someone needs to do something about this. i say start penalizing these employees . let your customers know when you go to cvs you will be treated with respect. you will be able to go there and feel good about shopping there. no one wants to go anywhere, spend their money and be disrespected.

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CVS overworked, not get paid

Everything said is true.We are overworked and under paid!I'm still waiting on a paycheck these idiots lost on 8/28/10. With no hope in sight, they don't know when this will be fixed i was told today. Meanwhile bills are late, late fees are piling up and no one at cvs/human resources or should i say inhuman resources cares.But i show up everyday thinking today will be better.they exspect us to care about our jobs our cutomers but no one really cares about us.Just their numbers on a piece of paper.

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cadey
, US
Mar 10, 2011 11:14 pm EST

i was not not paid for two weeks the first check they messed up was two weeks ago now here it is again and im still not paid the correct amount, here you have a mulit million dollar company who refuses to pay employees thier money.

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10:08 am EDT

CVS lousy service

I am a new CVS customer. My insurance forces me to use CVS and originally this didn’t seem to be much or a problem. However: On September 5th I went to the CVS pharmacy at the corner of Shute lane and Lebanon Road in Hermitage TN with my list of prescriptions. . I dropped of the list and explained that the original prescriptions were at the Walgreen's Drug Store in Hermitage on Old Hickory Blvd. The pharmacist looked at the list and handed it to a girl working there. I gave her my insurance card and she punched keys on the computer for 2 or 3 minutes. She then told me “the prescriptions would be ready the following day and they would call me when they were ready”. I waited for a call but no call. On September 11th I went back to the pharmacy and after several minutes the pharmacist said they had not filled any of the prescriptions because they did have my name. My name was on the insurance card that I gave them when I brought in the list on the 5th.The following week, I, thinking this lousy service was probably only in one store, I went to the CVS downtown Nashville on 21st avenue. I dropped of the list and explained that the originalprescriptions were at the Walgreens Drug Store in Hermitage on Old Hickory Blvd. They said they would be ready the next day. I went in the next day and picked up the sack and paid for the prescriptions. After I got home to hermitage and opened the bag I found that they had only filled 7 out of 13. I checked with my doctor and found only one of theprescriptions that were not filled had expired. My doctor wrote a prescription for the one that was expired and gave me 4 new prescriptions. I returned to the CVS Store this afternoon and gave the girl the list of prescriptions that they had not filled that were not expired and the four new prescriptions. I and explained that the original prescriptions for those were at the Walgreens Drug Store in Hermitage on Old Hickory Blvd. She said they couldn’t fill these prescriptions without the phone number for Walgreens in Hermitage. I don’t carry the phone number for Walgreens around with me.

This may seem like a trivial little thing to you as apparently it does to CVS employees. It has been a hardship for me because I live about 4 miles from the CVS on Shute lane and Lebanon road, the closes one to me and can’t depend on them to fill myprescriptions . The store on 21st downtown Nashville is 17miles from my home which in its self is bad enough but there I have to park in the back garage and walk over a blocks distance to the store. Not to mention that I am 64 years old, have trouble walking very far and being unable to see the small print in phone book, was unable to look up the Walgreen’sphone number for you lazy employee. It is quite an expense and hassle for me to drive around Nashville looking for a CVS with employees that want to serve me in a proper respectful manor. In closing I just want to say that my insurer is the State Of Tennessee and I will be complaining to the proper department about CVS.

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Jose Arredondo JR
Albuquerque, US
Apr 10, 2011 5:53 pm EDT

How sad Seems to me like CVS has a Government attitude, dont care, so what, & how much money can I rip off from thee consumer before They get caught. I waited 6 days before getting my Meds due to poor customer service. This reminds me of Thee Dennys In Palm Springs, CA When they refused to Serve us we sat there for over 40 minutes were asked to leave because waiteress said we were drunk, Which was a lie Because we do not drink any alcohol, They called police On us for no reason" Officer was Polite & we submitted a report, & SUED Denny's, maybe thats what CVS Needs to happen to them. THERS Is No EXCUSE for Bad service, & REFUSAL of service to anyone Because of their Skin Color Or Disability. STOP Rascist & Bigit behavior. In all business's. We NEED Thee Real POWER, & LOVE, True repentance, Which is the HOLY GHOST, have you recieved the HOLY GHOST since you believed, ACTS 2-38, This is Thee Only solution.

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CVS too slow

The pharmacy is so slooowww, they tell me my prescription will be ready in half hour; I left and came back 1 hour and half it still wasn't ready, the lady say give me 5 minutes, I left and still had to wait, I'll never go to that cvs again

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blame the parents here
dfd, CA
Dec 09, 2013 12:39 pm EST

They say that there is a five minute grace period, so they were five minutes late. Not that big of a deal.

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CVS pharmacy manager

I feel the manager is stealing medication in her white coat pocket. When I go to the pharmacy she sticks things in her pocket and its not a pen or paper. The Pharmacy manager (Remblake) also texts all the time on a cell phone. I will never go to a CVS again. What happens if she mixes medicine up? oops I'm sorry! NO THANKS! CVS do they do back ground checks? What kind of people do they hire?

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pharmer
, US
Jan 04, 2011 7:11 am EST

I agree pobarjenkins...how ridiculous

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pobarjenkins
Minneapolis, US
Sep 24, 2010 9:48 pm EDT
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I don't approve of the texting, but assuming she's stealing pills because she puts things in her pocket? That's ridiculous.

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CVS prescription printing

I was switched to a brand-name medication per my physician because I had had issues on the generic. After I picked it up at the drive-through window, I opened the info pamphlet and saw that the name of the GENERIC was printed. My mom circled back around to the window. The tech confirmed it was the right medication. The next day, my mom called the pharmacy and asked to speak to the pharmacist that had filled the prescription, she wasn't available. She spoke to another pharmacist who gave her some excuse I can't remember. Any and all input welcome

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Update by S. Allen
Sep 19, 2010 3:46 pm EDT

When I was going over my dad's meds, I noticed a pill that had been prescribed by the WRONG M.D.! My mom called the pharmacy and got some excuse I didn't buy. Any and all input welcome.

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pobarjenkins
Minneapolis, US
Sep 19, 2010 9:06 pm EDT
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If the wrong MD wrote it, that sounds like more of the doctor's fault than the pharmacy. Unless there was someone with the exact same first and last name. Like Brenda said, all that matters is the meds. It's possible the pharmacy had to call and verify with another MD.

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pobarjenkins
Minneapolis, US
Sep 19, 2010 9:04 pm EDT
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They could have put the wrong label on it. Call a physician or the search online for what the brand name should look like.

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10:49 am EDT
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CVS drunk pharmacy

I witnessed employees of the Saratoga CVS pharmacy out drinking together. It was to the point that I will not fill my scripts at that pharmacy anymore. Everyone has the right to have fun but it was a little much, and I think there is some shady business going on with the crew. They seem overly friendly. Not the types I'd want giving me meds.

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Update by CitizenG3939
Sep 20, 2010 6:45 pm EDT

Pretty sure I was out and about if I saw them eh? Anyways I just question their professionalism both at work and outside. Please worry about places within 1000 miles of your location. Thanks.

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waitwhat
cuntsville, US
Apr 26, 2011 5:37 pm EDT

what a ###! people like you make me sick...

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waitwhat
cuntsville, US
Apr 26, 2011 5:35 pm EDT

you are a [censored]! why should a pharmacist deal with your crappy insurance. its your ### you deal with it.

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pharmer
, US
Jan 04, 2011 7:17 am EST

Ack, wrong post...must have been out with those CVS folks drinking their lives away because of customers like Citizen G

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pharmer
, US
Jan 04, 2011 7:02 am EST

How about you call them in 24 hours in advance like it says on the vial cap?

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WouldYouLikeSomeCheeseWithThatWhine?
KC, US
Dec 29, 2010 8:28 pm EST

1. Grow up.
2. People who work in pharmacies aren't robots, they have lives, I wouldn't be surprised if they were out working in a pharmacy is stressful business.

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Bruth
Stharatoga, US
Nov 30, 2010 12:43 pm EST

Pobar...you know it honey! I'm back from the 28 day cure and disappointed they changed the formular for Oxycontin, BUMBER! I'm going to have to find anew drug to come down from my Adderal abuse. The stress is just too much and after so many years of abuse I can't afford to stop! Why I would lose my Lexis and my McMansion if I quit now! All the fine young men gives me chills!
Kisses baby,
Bruth

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pobarjenkins
Minneapolis, US
Nov 30, 2010 4:58 am EST
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Bruth, are you speaking from experience?

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Bruth
Stharatoga, US
Nov 30, 2010 4:50 am EST

they have all the drugs to keep them going with a hang over and pills to make them come down or do it all over again. They had 6 yrs. of practice in school and nothing was said then. NOW, the little dweebs have grown with a monkey on there back. They know it and will eventually pay for their own behavior. Their first job and making over 100k to start. They don't even know what sex they really are! CHECK YOUR PERSCRIPTIONS when you get them back!

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u cant be serious?
New Port Richey, US
Nov 17, 2010 12:56 am EST

I cant blame the CVS employees at all. If I was dealing with customers like you everyday I would be out drinking OUTSIDE of work also. You have no idea what kindof stress some customers at CVS cause these employees. What they do on their free time is their own business. Everyone has their own way of dealing with stress.

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Kaysie
Winter Springs, US
Sep 20, 2010 8:41 pm EDT
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So, what was the problem with your service?

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11:47 am EDT
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CVS poor service, items missed marked

I went to the above mention store yesterday, and I turned in 2 script's, and then I did some store shopping. I was over in the vitamin section and I saw that the store had some Buy one Get on free. I found some items that I could use, and I took them to a clerk. I paid for my 2 scripts, and then I wanted to pay for my vitamins. One of my items rung up correctly, but the second one rung up the wrong price. The clerk took the items over to check the tags and she was gone for a long time. I notice that the clerk had 2 other ladies with her while they looked up the items. The clerk finally returned to inform me that I had made a mistake. I told the clerk that I didn't think so, and we walked over to the vitamin area. The store manager told me that someone had made an error and moved the items or the tag to the wrong place. The manager told me that she could only give the items at the right price. The manager name was Shaylana and I would have to accept this becasue that was all she could do, becasue, it was just a tag in the wrong spot. I told them that someone had moved a tag becasue it was 2 tags in that area with the same price. Shaylana wanted me to beleive that I had made a mistake, but it wasn't me who made the mistake, it was someone in the store hung the wrong tags. I shop at the CVS on NW Classen in Oklahoma City, near my work, but I live 3 blocks from the Midwest City store. I spend unbelievable amount of money at the Classen store, but I will never return to the Midwest City store. I couldn't believe how untruthful the manager was. It makes me wonder if I don't need to shop at another company all together. I worked for food store for years and if a clerk had misplaced some tags, then the store had to sell the items for what the tags says. The manager wasn't willing to accept the fact that a mistake was made and it wasn't the comsumer fault. I wasn't trying to get the item for free, I was willing to pay what the tag said for the item. My name is Gayla a Bell and I live at 3121 Bigoak Drive, Midwest City. My phone is 405/741/1898.

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crymeariverman
Kankakee, US
Aug 28, 2012 9:05 pm EDT

lady, are you stupid for leaving your name and number and address here? it's a crazy world!

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8:14 pm EDT
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CVS customer service/pharmacy

what horrible service! my doctor called my prescription in starting @ 3:30, finally @ 8 after he called for the 3rd time, i thought for sure they would have it right by now...wrong! at 8pm with a long line, with only 1 register going, but @ least 5 others behind the counter...you would think with all those idiots behind the counter filling bottles one of them would get it right..NOPE! my script had not been filled...seemed i wasn't the only one as the 4 people ahead of me in that agonizingly slow line had the same sort of problems, & were all unhappy. come on cvs get it together in hillsborough nj...at 8pm on a week day there should be more then 1 register going 1st off...second, why the heck can't you ever get it right?seems like every single time i make the mistake of using cvs because you are around the corner for me there is always some sort of problem! The pharmacists all acted as they were to good to deal with a customer, thing is they are not!they must be stupid because they didn't have anyones order right, & seems they never do! so sick of cvs in hillsborough nj...i will take the extra time from now on & go somewhere else...YOU ARE THAT BAD! CAUSE I WILL DO ANYTHING TO SAVE SOME TIME! NEVER AGAIN BY USING YOU...I WILL USE ANOTHER PHARMACY WHO CAN GET IT RIGHT & SHOWS THE CUSTOMER SOME RESPECT FOR THEIR BUSINESS! CAUSE YOU STINK! SO BECAUSE OF THE HORRIBLE SERVICE @ THE PHARMACY COUNTER, YOU NOW WILL LOSE THE AT LEAST $50 A WEEK BUSINESS YOU GET OUT OF ME WITH YOUR OVER PRICED GROCERIES/NECESSITIES! I WILL GO TO WALDGREENS...

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Shannon36535
Foley, US
Feb 17, 2011 5:36 pm EST

Saga- go to walgreens, walmart or any of the rest and youll find the same problem with 5 hours notice. quit complaining and be glad you got your meds. now take them and calm down . you obviously need them

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EVELYN NICCUM
Fishers, US
Feb 17, 2011 5:27 pm EST

PLEASE SEND ME A NEW CARD

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EVELYN NICCUM
Fishers, US
Feb 17, 2011 5:26 pm EST

WHAT DO YOU WANT ?

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EVELYN NICCUM
Fishers, US
Feb 17, 2011 5:25 pm EST

I NEED A NEW DISCOUNT CARD. PLEASE SEND TO THE ABOVE ADDRESS

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EVELYN NICCUM
Fishers, US
Feb 17, 2011 5:22 pm EST

PLEASE SEND ME A NEW EMPLOYEE DISCOUNT CARD. TO THE ABOVE ADDRESS.

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EVELYN NICCUM
Fishers, US
Feb 17, 2011 5:20 pm EST

I AM RETIRED. I HAVE A EMPLOYEE DISCOUNT CARD, BUT THE REGISTER WON'T TAKE IT. I HAVE BEEN 2 HRS. ON THE PHONE TRYING TO TALK TO SOMEONE . I NEED A NEW CARD MAILED TO ME. MY ADDRESS IS :
11291 RAINBOW FALLS LN.
FISHERS, IN. 46037
NAME- EVELYN NICCUM
EMAIL - einlen1@ aol.com
I WORKED AT ECKERD DRUG FOR 20 YRS. IN FLORIDA

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CVS hippa violation online

How do you report this to cvs?

Rob dunlavey jammmmmmmmmmmm
August 31 at 12:07am · comment · like

Jessica lam that my nick name? i'm stopping by work tom night to stab stephen
August 31 at 12:31am · like

Rob dunlavey why
August 31 at 12:31am · like

Jessica lam to get some practice on stabbing people for flu shots
August 31 at 12:33am · like

Rob dunlavey oh I thought you meant with a knife
August 31 at 12:34am · like

Jessica lam lol no, I would never stab stephen he's too nice to stab
August 31 at 12:36am · like

Rob dunlavey our tripple s score is an 86.
August 31 at 12:38am · like

Jessica lam yeah eh. what's the plan? lol
August 31 at 12:39am · like

Rob dunlavey the 2 areas we want to improve are address people by name and wait time. the way we will do that is say peoples name 3 times at the register in the beginning middle and end. thank you mr/mrs _. wait time score will be increased by paging waiters when they are done multiple times and letting the rph know if there is a waiter.
August 31 at 12:40am · like

Jessica lam wow dude... that was pretty amazing.
August 31 at 12:41am · like

Rob dunlavey jam i'm pretty amazing. i'm like a diamond in the rough.
August 31 at 12:42am · like

Jessica lam haha. your a trooper especially after dealing with that lady...
August 31 at 12:47am · like

Rob dunlavey cohen? haha yeah ask lauren about her. there is some history. I told you. I have the patience of a god. hhaah
August 31 at 12:48am · like

Jessica lam haha seriously... I will but I won't see her for awhile. she's not working with us thursday anymore, sandra and her switched shifts.
August 31 at 12:50am · like

Rob dunlavey yeah she has to have the anesteeja tested on her? wait does that mean sandra is working at night?
August 31 at 12:52am · like

Jessica lam yeah you me john sandra and front store... I think... maybe we will have a decent night for once?
August 31 at 12:54am · like

Bang ly ryan cohen's mom?
August 31 at 12:55am · like

Rob dunlavey wow a terrible night turned into a decent sounding one,,,
August 31 at 12:55am · like

Rob dunlavey hahahah yes bang remember her?
August 31 at 12:56am · like

Jessica lam I don't even remember anymore... I just threw it to rob and was done with it because she wasn't even listening to me
August 31 at 12:56am · like

Rob dunlavey hahaha it was a pain in the # figuring out what the hell she wanted
August 31 at 12:58am · like

Jessica lam right?!?! because she wouldn't get off her damn cellphone...
August 31 at 12:59am · like

Rob dunlavey we should ban customers from using them while we are helping them :)
August 31 at 1:01am · like

Jessica lam i'm going to stop talking to patients if they're on the phone now... I did that at my old store. may have to start again
August 31 at 1:03am · like

Rob dunlavey I just interupt them while they are on the phone I don't wait. and if they ignore me I walk away. :d
August 31 at 1:05am · like

Jessica lam haha I did that too, and I keep repeating until they stop their conversation... its great.
August 31 at 1:07am · like

Rob dunlavey where did bang go. he like adds his 2 cents then walks away. he's probably talking on the phone.
August 31 at 1:08am · like

Jessica lam lol. he was creeping in on the conversation... bang we know your still reading this lol
August 31 at 1:09am · like

Rob dunlavey bang! show yourself!
August 31 at 1:13am · like

Jessica lam lol I totally lied about thursday... its not going to be us 4. that was for friday schedule... that's how tired I am!
August 31 at 9:31am · like

Bang ly haha u guys r facebooking tirelessly! just give cohen her albuterol vials and all her inhalers, she'll love u

Rob, how's sydney doing? (-:
August 31 at 11:28am · like

Rob dunlavey bang it wasnt even those. it was for her damn cefprozil. and sydney is at school! I havnt seen her for a while. you should go surprise her with a visit!
August 31 at 3:22pm · like

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Update by cvscomplainthippa
Sep 10, 2010 1:31 pm EDT

proof

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CVS laziness and unsanitary

I had a prescription filled today, and if it was not already in a bottle, I am not sure I would have accepted it. The pharmasist was eating non stop while doing her work, and she was soooo slow they had four other store employees helping her. I have experianced this woman in prior transactions, and I must say that I am seriously thinking of changing stores for all my prescriptions.. I will let the manager know and see if anything is done about her behavior.. She is not even pleasant, when asked about a prescription..
This is not normal for this store... They have never had an employee like this in the past...

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flyinskyler
Grenada, US
Sep 10, 2010 6:08 am EDT

I am not saying that this is the accepted norm, but many of you do not realize how overworked some pharmacists are, especially those who do relief.
There are pharmacists who work 14 hr days with no breaks away from the pharmacy area lunch or dinner as they have no one else to cover them. They end up having to eat behind the counter just to get a meal in and take a few bites here and there. It is not like another employee in the store can give them a 30 minute or hour lunch as a registered pharmacist has to be behind the counter at all times the pharmacy is open.
Working for a pharmaceutical company who sold to pharmacies., I learned a lot about the lifestyle that have to become used to. Some have it easier than others, but relief pharmacists have it really bad.
Yes, they make good money but they pay for a lot of years of education to get that position also.
Another thing, if she is a relief pharmacist as it sounds like she might be, she probably has not seen a day off or vacation in God knows when.
You would not be the most pleasant if someone is whining about you trying to eat something when you get no breaks, btw, how do you know she is not diabetic, you just assumed the worst.
I am sure you were all up in the counter making the situation worse as that does make the pharmacist not be as quick because people like you will not leave them alone and let them do their job. Also, if she is relief, she is not as familiar of the drugs and how they are set up so it is more difficult.
Lastly, they stand on their feet for hours at a time, no breaks, no lunch, just when no one is at the counter then they may get a few minutes to sit but then they are listening to messages and call ins from drs offices and also having to answer 100 questions.
If you do not like the service, think about going to a mom and pop independent pharmacy. They need your business more and will work harder to make sure you are happy with your experience at their shop.
Btw..the manager of the store has no control over the pharmacist, only the pharmacy manager does, and do you think she is going to say anything to this woman when there are already a shortage of pharmacists to fill positions? no way. Give the woman a break or just get your stuff filled somewhere else...just quit ###

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brocantes
Shreveport, US
Sep 10, 2010 5:07 am EDT

Needs to be reported to the state licensing board.

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CVS repeated mistakes on presctiptions

For the second time, CVS has shorted me on a Focalin prescription. Both times they acknowledged their mistake and apologized, but this is unacceptable. Focalin is a controlled substance and they demonstrate a lack of attention and capability- I'm sure this will happen again.

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Frank F.
, US
Jul 11, 2011 8:44 pm EDT
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Today 7/11/11 I too was ripped off at the Broad Street Bloomfield NJ store. A refill for 90 pills that cost me 1.50 each and cost my insurance Company $1.16 each. for a total cost of $2.66 each. The prescription called for 90 pills - the bottle was short 56 pills for a loss to me of $84.00 and to the Insurance Co. $64.96. The reason I bothered to count the pills: the refill seemed to come up too soon. To me, it seemed that the Pharmacist might be pocketing the pills to be sold away from the store.
I am pursuing this with CVS corporate and possibally with NJ.

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jasrx316
Forest, US
Sep 14, 2010 9:56 pm EDT
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I would tend to agree that more care should have been made in counting out your prescription. It should have been double counted.

CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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CVS contacts

Phone numbers

+1 (800) 746-7287 +1 (888) 607-4287 More phone numbers

Website

cvs.com

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