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1.4 3352 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3352

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3:25 am EDT
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CVS service is slooowww!!!

I thought it more convenient to transfer my prescriptions from Target to CVS since they have drive thru and I have both hips replaced. However, I dropped off my written scripts around 4pm. I was told they would be busy and could I come back at 8pm. They would be ready! Lol!
They were in computer but no time to fill. Lol! Would I come in store and wait another 20-30 mins. I believe it is a scam to get you in store to spend more money. In the meantime, I needed my mess and antibiotics for my daughter's strepthroat. Mgr needs to addess his pharmacy turnaround times. Brain storming is a start and flow charts to see where the holdups are occurring ASAP.
Dissatisfied Customer from Porterville. I hear the other two CVS's are just as bad!

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tensegrity
, US
May 21, 2011 9:25 am EDT

"Mgr needs to addess his pharmacy turnaround times. Brain storming is a start and flow charts to see where the holdups are occurring ASAP."

I think the pharmacy manager understands this problem and is unable to do anything about it. Braining storming and flow charts aren't going to help.
The answer is obvious: not enough employees/work hours. Cooperate dictate the employee hours budget for each store, but never gives enough to sufficiently run the store smoothly. Employees don't take their minutes breaks unless they have to go they really have to go the restroom to finish their task. We're stressed, treated coldly by corporate, and paid poorly; but we need to eat.

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tensegrity
, US
May 21, 2011 9:10 am EDT

I guarantee you that 99% of the when we're on a computer, we are NOT trying to look busy.

What we are doing:
-typing prescriptions that was faxed in, phone in, sent electronically (yes, we have to re-type electronic prescription because the are written uncleanly or using medical abbreviations/codes/jargon)
-process prescription through insurance
-take care of insurance problems / rejections
(the above 3 takes the majority of our time, insurance is the most useless time-waster for us in the pharmacy)
-schedule prescriptions to be processed
-prepare faxes to be sent to physicians
-doing special instructions for patients (i.e. preparing prescriptions for delivered)
-ordering
-look up drug information
-complete required training
-call patients regarding their medications

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8:42 pm EDT
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CVS unprofessional lead technician

On Monday April 25th 2011 I went into the cvs store 6045 to fill a prescription for my surgery the next day. As the young girl behind the counter April, was checking all my information i got a phone call. Now the lady next to April's cubicle Irene Sutton(lead tech) very rudely turned to me and said you need to get off the phone or move over there, pointing to the front of the store. I was in shock then she proceeded to say your voice is so loud i cant hear myself think. I mean this is a person that is suppose to help people she was the most unprofessional and rude person i have ever met. You do not talk to a customer like that. How could you have a person work for you like that? it makes your whole pharmacy look bad she is the lead technician. When i asked Irene for her name because i said you cannot speak to a customer like that she then screamed to me "make sure you spell it right. " I mean how do you have someone working for you like that just a rude person. When I went to the manager for a number to call on this rude tech she told me that I was not the first complaint today about her. She had two complaints in one day. Why would you keep someone around like that.I have always filled my prescriptions at this cvs but I will not fill them there anymore if that lady is whats running that pharmacy.

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manners
, US
May 17, 2012 3:59 am EDT

um... manners are out the window in this day and age, are you kidding me, you are writing a complaint about this, maybe you should take a look in the mirror before you act next time... I'm glad the cashier did what she did, maybe you'll learn next time how to behave, then again maybe you won't, all depends how you were brought up

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pobarjenkins
Minneapolis, US
May 04, 2011 6:00 pm EDT
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As someone who did a lot of cashiering in my beginning in the work force, I am happy to see all of your responses. When someone talks on a cell phone during a transaction, it increases chance for error, it increase length of transaction time, and it's down-right impolite. I bet the poster wouldn't like it if their cashier were talking on their cell phone.

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Eldo21699
, US
May 04, 2011 4:19 pm EDT

You were more rude by answering your phone in the first place

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6:29 am EDT
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CVS accused of stealing

I am very disappointed with the event that occurred this Saturday, April 23, 2011 at 9pm. I live very close to this store and walk there almost daily for almost all of my shopping needs. I was in the store purchasing cranberry juice this evening and as I was checking out I was asked by a tall, blond manager to "take the bottle of alcohol out of your pants". I was absolutely shocked and enraged to be accused of stealing. There were many customers in line; i was embarrassed and very upset. I am a well educated, 31 year old business professional and normally dress in suit and tie. This Saturday evening I was wearing jeans and a nike sweatshirt. I have never been treated this way before and I am convinced my casual attire (perhaps combined with my race-this is 90% Caucasian area) played a role in her unjust accusation. As I left the store I asked for the manager's name- Ruth Doyle so I could contact their corporate office regarding this matter. I expect an apology from this woman for treating me this way and embarrassing me in front of others in my neighborhood. I have spent thousands of dollars in this store and see no reason to shop here ever again. I will be sure to let all of my neighbors and friends now about this incident and the terrible, unprofessional attitude of this manager. I

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Bro1856
York, US
May 05, 2011 9:44 pm EDT

Stay off your phone. I would have crammed it down your throat

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pobarjenkins
Minneapolis, US
Apr 24, 2011 11:33 pm EDT
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While she should have apologized and been more discreet, she does have the right to accuse you if she has reason to suspect you of theft. Maybe you were acting suspicious or she thought you had picked up something and didn't pay. People make mistakes.

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5:05 am EDT
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CVS comment

I moved across town and grew attached to all the wonderful crew at St Augustine store and trf all of my business to
the Roosevelt Blvd store, once again i was amazed! John is a wonderful employee and i cannot say enough about him, and Jill is outstanding, Chad and Keara and the rest of the crew, all have gone above and beyond the call of duty. please accept my praise for the whole crew and i do alot of business with you guys and look forward to the new store and future business with Cvs, Thank you once again.

sincerely yours,
George Norris
4329 Lakeside Drive Jacksonville Fl. [protected]

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5:41 pm EDT
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CVS store hours

ehy in the word do you corporate idiots open so late at your store at 1701 K Street Sacramento, ca. I can see the fron of this store and onSunday, April 17, 2011. i watched 21 peoiple walk up to the store and walk away when they saw the store closed. This does not include cars that slowed to a near stop then drove off. Have you never done a pro-active revenue study to determine increased revenue by opening at 8:00 am instead of 9:00 am. There isa major church down the street. how many of these people would stop in before church services. The community by the store is low income and disabled people who walk to the store. You are not serving the community opening at 9:00 am. I suspect if you studied the revenue the store would generate opening at 8:00 am over a 30 or 60 day period, the revenue would more than support cost factors, not to mention improve opinion of the communit that CVS Is a high priced store interested only in profit and thei interest and not the community.
I, personally have reduce my spending at the store by 95% . The store is poorly managed and always out of product and employees rude

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10:42 am EDT

CVS too many chiefs, not enough indians

As loyal customers since the beginning of the Kosciusko, Ms. store, we are considering changing to another pharmacy.

Our prescriptions are often filled improperly, or not ready as promised, even when called in more than 24 hours before, although most days there are four or five people standing behind the counter chatting. We have had to call their attention to mistakes several times, and that problem is becoming a regular habit there.

It is so bad that people are talking about it in the grocery stores, churches, and other public places, as well as at home. When someone complains to their face they say they are changing computer systems, or have some other flimsy excuse, but still they stand around as if they do not care about the customers. People are leaving faster than the Titanic!

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echrome
JACKSON, US
May 04, 2011 7:42 am EDT
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As a former CVS employee, I can tell you that most managers and pharmacists do not care about customer complaints, in fact most of them are treated as jokes.

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7:39 pm EDT
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CVS money order

I went today to purchase a 100.00 money order. I do not have a valid Driving Lic (it was expired). I ask for a manger due to the first clerk stated the system won’t let me do it, so I ask can you over ride that I only need a 100.00 money order. The YOUNG manager came over states again no it won’t let us, again I ask for another manager. Was told he is on a call and can’t come to front of store ! REALLY ! So I ask is this by law or by CVS rules.. They would not give that answer. After review of money rules the only thing I find is if I was getting a money order for over 3000.00 ID would be needed. If a person is giving you cash why the HECK do you need a ID. I was mad ..As I was leaving the first young man told me to try ACME down the road. And yes I did purchase from them..Guess what CVS ACME has everything you got and more..So maybe my money is better off there!

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dougiee
, US
Aug 24, 2011 6:34 am EDT

Because all the Computers Being Stolen or your Data that was in the computer ... Duh Do you really want your Drivers License Scaned. Take a Stand and complaint and have your RX Tranfered and leave all the stuff on the counter that you were going to buy.
I would like to get about 10 people in line and keep complaining and leaving stuff on the counter and Tranfering Rx.

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pobarjenkins
Minneapolis, US
Apr 16, 2011 3:19 am EDT
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It is a policy of CVS, but it is to prevent counterfeiting and/or tax evasion. I worked at a grocery store service desk that did this (usually for orders over $500 or multiple orders from one person, but every store is entitled to their policies).

Also, I'm a little offended that it appears you didn't believe the manager just because he was young. A policy is a policy and you are not worth losing a job over.

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L Backos
Fayette city, US
Apr 14, 2011 3:43 am EDT

Here's an idea-dont let your license expire.

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2:42 pm EDT
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CVS incompentent employees!

Found a $25 discount coupon for Diovan 160mg online. Took it to CVS on 4/9/11 and asked to use it with my next refill. CVS promised to check it out and call me with info on whether it could be used. Never called ! When I called on Sunday I was told I needed a 30 prescription instead of 15 day (written in error by the nurse). So 4/11/11 I called the drs. to get a new prescription called in to CVS. The nurse called me at 3pm to say she'd called it in. Then I called CVS to make sure they "married" the new prescription w/the coupon to save me $$ on my copay. When I went to pick it up, they told me it wasn't ready and it would be "a couple of minutes." I waited 30 mins. and finally told the girl to call me when it was ready. 2 hrs. later (and NO phone call) I called them and was told it was ready. When I picked it up, they had filled the 15 day (wrong) prescription and gave me serious attitude about filling the right one and using the coupon. The mgr. was in the pharmacy and after all that ruckus, NEVER turned around to offer help . I was so upset, I finally said, I'll pay the $60 co-pay, just give me the meds. and I promise I will transfer ALL my meds. to another pharmacy at once. The clerk(Veronica) was very smug and rude as was another clerk standing nearby and wasn't even involved. Altho I know my business will not break their bank, word of mouth of rude, incompetent employees will definitely hurt their business. I have cut up my CVS card and will NEVER set foot in that store again !

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E A Silva
Santa Rosa, US
Jun 29, 2011 4:34 am EDT

I worked as a pharmacy tech for CVS for over a year, only because I worked for Longs Drugs when they were purchased by CVS. CVS continued to cut back on hours and staffing of their employees. The pressure of working their is unbelievable. The company makes so many demands on the employees. They cut staff and yet had us calling customers to see if they wanted their prescriptions filled. No wonder nothing else gets done, like following up on problems or making sure your refill requests are handled in a timely manner. It creates a very hostile work environment, no one has time to even run to the bathroom, and most of the time I never got my breaks because we were overwhelmed with work because everyone was trying to do three things at once, and that's the way CVS wants it. It's no wonder that you will get rude employees, they are being treated very unfairly and overworked. I'm glad to not be working for them, I was on my way to a heart attack or a stroke, it sheer madness working for that company, and they do not care about their employees. I will not shop there.

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2:11 pm EDT

CVS bad service

I had a coupon for Skintimate shave gel 55c. On 3/27 sale Along with the sale in paper, which says you can use the coupon was denied!? Manager walked away and I was told " well this is what it says on the screen" ugh! I was handed the coupon back and a little embarrassed. I wil try another cvs because it says "after coupon 44c" Coupon in Sunday paper was not accepted with sale in paper althou it states that you van use Sunday coupon! And then denied with people waiting to get there items ringed up. I like the store and the deals but that was not good

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Valerie
, US
Oct 08, 2008 8:35 am EDT

CVS/Caremark is the provider for AT&T's prescription drug plan. I recently filled a prescription at Walmart under there $10 for three months generic plan. I received a message from Caremark that I should be filling the prescription through them. It didn't seem to matter with their customer representative that it would cost me $58 with them compared to $10 at Walmart.

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hears733
, US
May 09, 2011 10:40 am EDT

I also have 3 thyroid nodules that were found in October 2006 and I had to have a thyroid biopsy in June 2008 and it didn't find cancer but the nodules are really small and the thyroid needle biopsy isn't 100 % so I have to have the fear of possible thyroid cancer, and I have to keep going down to university of Penn hospital every year to have a thyroid ultrasound to check to see if they have grown and or changed.

In addition I had a possible uterine polyp found many months ago and the radiologist said one of the things it could be is endometrial cancer and my own mother died at age 49 from stage 4 endometrial cancer! I also have had irritable bowel syndrome for 17 years now, and I had to go to two gastroenterologists who both said that this is what they think I have and one of the things that causes the bad pain in my bowel that lasts for four or more days, is being emotionally upset. And I have gotten the generic for the medication, Bentyl at CVS for the past 3 years for the pain that the second gasroenterologist prescribed for me.

In June 2008 shortly before I got my thyroid biopsy, I was in CVS and I was going to buy Xanax to calm me down for the upcoming thyroid needle biopsy, but I couldn't afford the 25$ it cost just for about 8 small tablets. And there was a woman standing in line with me and she heard me say I couldn't afford to buy it.And she walked up to me in the parking lot of my apartment complex and said that she was visting her mother and got medication for her and she asked me if it was for something important that I needed the Xanax and she kindly offered to pay for it! And I thanked her and told her that it was very nice of her but that I couldn't let her do that.

Yesterday late morning, I got a call from a very nice CVS pharmacy supervisor who is a supervisor for all of the CVS pharmacies in the area and I didn't even know who he was and I didn't expect him to call me.He said right away that he read the detailed description in email that the CVS customer service sent him about of what I have gone through and how badly I was treated by those CVS employees because I had called them and complained again because I really didn't feel I was getting any justice and the district manager could of, and should of been more empathetic than he was! And I said to customer service that he didn't even offer me any compensation like a gift card, (not that even a 10000$ gift card would make up for all of the totally unjustified emotional and physical upset and distress they caused me, for no reason!) for all of the injust bad treatment I received from those terrible sick nasty employees, and I had told him that I was going to that CVS and giving them my business since the Fall of 1990!)

This CVS pharmacy supervisor said he felt really bad and he wanted to know if there was anything he could do to help. He said that they are nasty people and that they should be fired.He said in his 15 years of being in this business, he never heard of anything as crazy as this. I asked him how he would feel if this happened to him, and he said he understands why I'm upset but that nasty people like this are not worth getting stressed out over and he said I should concentrate on the positive experiences I've had with people and forget about them.I said they aren't going to admit what they are doing to me because they have no rational good reason and no defense and no excuse, and they want to keep their jobs and it makes them look guilty and bad which they are! And he said, I agree with you, I don't think they are going to be honest about what they are doing, because he said they have no good reason and he said they are just nasty people!

I also told him that the district manager had said to me that from the standpoint of the CVS employees, their treatment of me is totally unacceptable and that it's their job to treat customers well, but I said that that isn't the only main issue here, I would never treat anybody that I don't know who never did anything to deserve it, badly, I don't know them and they could be very kind person(as everyone who knows me well, knows that I am) but I wouldn't know this because I don't even know them, and I would never pick on anyone and treat them badly anywhere not just as a an employee treating a customer this way.And he said, you're right you don't even treat people on the street this way.

I said I would like to meet him in person and I asked him if he ever comes to the store, because I said I would like you to see for yourself that I'm a very pretty woman who dresses very nicely and you can get to know that I'm a nice person and there isn't anything to pick on, and he said, he doesn't meet to know this, he said he is already thinking that now.He said he's going to send me a CVS gift card, but I will have to use it in a different CVS which is a very long walking distance away.

I called this far away CVS yesterday and asked them how far it was from where I am and exactly where it is so I don't get lost. And I spoke to a supervisor there and he said that it's quite a long hike. And as soon as I told him my terrible experiences at the local CVS, he too just like the other supervisor I spoke to at a totally different Northeast CVS Saturday night, said he knows about that store and that many of their customers left the other CVS for good because they said the employees weren't nice or helpful there! He said they are pretty different at this store.

Today I walked to the far away CVS and I looked around a little while, it's bigger than my local one, and then I bought a twin pack of tooth brushes and I had a CVS extra bucks coupon from my bad local CVS, and a 75 cents off from the Colgate company, and a young woman manager waited on me and she was pleasant and smiled and the cashier next to her smiled at me too shortly before I left.

I called the supervisor at the CVS I spoke to on Saturday night and I told him that this supervisor at this other Northeast CVS told me exactly what he did right off the bat. And he was really nice and he said I told you, I wasn't lying. And I said no I believed you it's just that now there are two CVS stores that I know about that a supervisor told me that customers left the other one to go to their store because the employees weren't nice at my local one! He thanked me for telling him this and also that the district manager and the pharmacy supervisor called me.

I also walked to a kind of far, Right Aid and asked if I could transfer my prescriptions and they said yes, and I gave them my insurance card and my name, phone number and address. But after I left I decided that I would go to a much closer very small pharmacy that opened up about three years ago, and I transferred all of prescriptions there and they were nice. I'm never going to step foot in that CVS again and they lost a good loyal customer of 20 and a half years!

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Tired In Florida
6001 Twin Lakes Dr, US
Aug 25, 2011 5:07 pm EDT

This has happened in more than one occasion. 2 things
1) I mis-read the sign by the candy, thought it said buy 1 get one free, So I grabbed 2 and it was rung up, I looked at the receipt it the candy bar was charged once, I asked and they said it’s buy 2 and get one free, but the cashier didn’t bother to say anything until I asked. Is that policy?
2) Purchased CVS allergy pills, sale was buy one get 1 at 50% off. The count I thought I saw was 24 pills. Cashier rang it up and it said 48 count and he rang it up twice. I looked at the boxes and 1 was 24 and the other was 48 but since he grabbed the 48, he used the same box twice and didn’t bother to verify the other box.

Pay attention to detail CVS and stop trying to rip folks off.
Or do cashiers get to keep what customers are supposed to get free but forget to grab it?
Why Doesn’t CVS have a customer service email address?

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mr shore
Mesa, US
Feb 16, 2012 10:56 pm EST

OMG ..for 9 yrs i been going there for my 11 bottles of drugs per month and the last 2 yrs they only fill 2 bottles here and 1 bottle there and next thing you know i'm making 5 trips per month just to get my F$&*@ pills..i pull up to the window and theres 7 people in there and 5 are bull ### and laughing and not working on the orders..must be nice if they dont care if i go to walgreens with about 50k a yr in drugs..AND I'M 100% OUT OF 1 PILL I NEED FOR TODAY AND THAT WASNT EVEN FILLED TODAY...maybe should start buying them over seas or in mex where there cheaper "OR WALGREENS" this store is at 2809 s sossaman rd, mesa. az 85209

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waitwhat
cuntsville, US
Sep 16, 2011 11:04 pm EDT

^^^^^^^^^ this dude is right

IrishChick
IrishChick
Meridian, US
May 09, 2011 5:28 pm EDT

We don't need all this useless detail, you didn't even describe how there was any BAD services presented at all. What was the point of this supposed complaint, I'm not following. So you can't cough up $25.00 and your ###? Stop trying to make people feel sorry for you, everyone has issues in their life and you should not be singled out, you're no one special.

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rowsdowah
Stupidtown, US
Aug 11, 2009 8:21 pm EDT

Well, duh.. because how else will they make their money? And of course Walmart is cheap, they use cheap labor to make their products and have you wait 2 hours to shop in their front store because that is where their sales are at. They don't depend on the pharmacy to make money, just to bring more customers in to shop in the front.

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10:16 pm EDT
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CVS quality of service

My name is Veronica Williams I work for BMC Healthnet plan. I am a customer service rep. On 04/05/2011 I was trying to request from Sharon who works in CVS pharmacy to have a members of ours prescription reran. When placing call to Pharmacy I did explain who I was and where I was calling from and that call is monitored and recorded. Sharon did not listen to my concern. I tried to explain that members is listed in computer system twice and prescription was under incorrect account. Sharon went on to say I dont know what i was talking about, so I requested to speak with someone else willing to listen. I was placed on hold for 10 minutes and was transferred to a male pharmacist who hung up without even listening to me. So i placed call again to [protected] requested to speak with pharmacist who hung up on me. When speaking with him he did not introduce himself and basically told me i did not know what i was talking about, so I then requested to speak with CVS store manager and was hung up on after being told that store manager will not help me. Now after this I was very upset. I have a member mom who called BMC HealthNet plan to request help in finding out why mbr cannot have prescriptions filled. I handle issues like this everyday, so as the correct step I tried contacting pharmacy who was no help. After being hung up on I ccontacted INFORMED MAIL [protected] and requested to have a test claim under members active account. While waiting for test claim i noticed that the staff at CVS pharmacy had rx reran under member correct account.
So I called the CVS store and spoke with Manager Maria who did not listen to my complaint and transferred me to the pharmacist who lied and said he mistakenly hung up because it was busy. I explained to him that I would like number of corporate office to file writen complaint. I also reminded everyone that I spoke with that all my calls are monitored and recorded due to being in a call center.
DUE TO HIPAA LAWS AND PHI, I am unable to provide my info without consent from member parents.
But as a Customer Service Rep, I was very unhappy with the way the staff handled this call and how there are very unprofessional. This is something to review. My call was documented as well for my supervisor review if needed.

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12:43 am EDT
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CVS can't pick up meds already filled

went to pick up prescription, forgot all of my money so i picked up 1/2 of meds, the lady there said i could come back and get the other 1/2 later. 2 days later i went back, the head or so called mgr said i could not get this until i got my other refill. Said it was the store policy, these meds had all ready been filled and just waiting to be picked up. He (larry or pharm, mgr said I could not have my meds) is this guy compinant or just a jerk. I nne my medication. Dennis key 1121 brannon stand road apt f-96, dothan al 36305

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8:59 am EDT
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CVS hour cuts

The hour cuts at cvs have gotten ridiculous.
First my store went from being 24 hours to being an 8am-10pm store. We lost two of our best employees, because we had to cut hours. Me and two other employees now have to work at two different stores to get our hours so we can survive. Then just this past week our DM tells us we have to cut hours again because a few stores went over on payroll hours, and we have to pay them back. So now we not only have to suffer for other ppls mistakes, but slot of us now have to decide if we want to pay rent or keep our insurance. In one case a fellow employee was told she wasn't full time anymore and they are now going to lose their benefits. All of our stores are looking horrible because no one has time to do anything about it, alot of stores are behind on planograms, once again no time to do those. Everyone is at eachothers throats now because we are all stressed out. All the while our bosses and their bosses are riding our ###. Customer service and morale has gone way down. Don't get me wrong, most of our customers are very good, honest people, it's the stress that just turns us into rude uncaring ###s. On that note I would like to apologize to everyone who has dealt with a rude employee at cvs, this is one of the major factors. I used to love this job but, now I just hate it, and with the job market the way it is I don't really have anywhere to go. So a word to the wise, don't work here. Cvs doesn't care about it's employees, it only cares about it's profits and their bonus pool, if that means cutting hours and forcing employees onto the streets, so be it.

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HowmayIhelpyou?
, US
Mar 18, 2012 6:04 pm EDT

Oops, that was supposed to go on another question, don't know what happened there.

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HowmayIhelpyou?
, US
Mar 18, 2012 6:01 pm EDT

I was fired after other people complained about the management at my store in Texas. They fired seven of us at one time, and blamed it on various things. They told me that I was too lenient with coupons, and told me I had to pay back $1000 for coupon fraud. They liked me well enough up till the day they fired me, as I was consistently asked to work overtime, and worked about five hours past the end of my shift the day before because they needed me and I was a really good worker.

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cvssucksforever
somewhere, US
Jan 30, 2012 2:11 am EST

I tottally agree with you on this on. I worked for Longs Drugs and when then turned into CVS it was ok but now it is hell. I have been an employee for 17years full time and just this year alone got cut down to 24hrs and the worst of all they say oh you can use your vacation pay for the lost hours.. Im like hell no. That is vacation i earned for all the years i worked. And when you you call another store to see if they have hrs they dont have none so you are screwed. I like to be customer orinated with my customers and they the boss are like when are you gonna hurry up. You just dont shoe away the customer. Customers come first, employees next and your stupid profit last. And also what sucks is whith the cutting hours they will hire someone when they dont have any hrs to give.. which is plain dumb also. CVS you suck big time..

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tensegrity
, US
May 21, 2011 9:28 am EDT

Signed.

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MasamuneX
Elswhere, US
Apr 09, 2011 7:57 am EDT

Truth. CVS is a poorly run corporation interested only in their bottom line. They present themselves as caring towards customers but behind the scenes, they walk all over the backs of their employees. As a former pharmacy tech with CVS, I can attest.

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12:39 am EDT
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CVS piss poor customer service

1. In my time dealing with CVS, despite leaving a time to pick up meds, they have NEVER been ready on time. Never. (I have used the pharmacy for at least 4 mos. now.)
2. Lines are always long, and there is never more than one person on a register.
3. Today is a new low. I called in 2 scripts at 8:30 this AM. Pick up time is 5PM. I go in at 6 as they are never ready on time, and find out that one script has been denied. It's a blood pressure med, so I'm obviously surprised. I ask why, and she shrugs and says you'll have to ask your dr for refills. I tell her they are bolod pressure meds, and I can't see my CARIOLOGIST not refilling them. The lady looks it up on the computer. She asks me about a doctor I've never heard of. I ask her if that's the doctor they called for the script. She nods in affirmation. I say, "No wonder. That's not my doctor. " She says, "We can fax it to your doctor..." after I give her the correct name... It's Friday. At 6PM. Fortunately I don't wait to the last minute to refill my meds. However, I'm completely done with CVS after this. I'm moving my scripts to elsewhere. I've never seen this level of sheer bad service at any pharmacy in my life. Screw CVS. I'm taking my money, and my insurance's money, elsewhere.

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CommonsenseIMHO1
Denver, US
Apr 02, 2011 1:13 am EDT
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You're not imagining things! You know, CVS is not unique!

I'll bet you that the Pharm techs, the ones that assist the actual Pharmacists (the ones that are allowed to stand behind the counter with a lab coat), haven't got clue about what the medication that they may be allowed to pour into bottles actually are for or what they do. They are also too lazy to look at the customer's profile (I am pretty sure you have a profile/history).

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9:48 pm EDT
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CVS rude cashier&manager

My name is zahra. I am a regular customer of cvs pharmacy. This week a strange thing happened to me. One guy named shane was rude and he misbehaved. One day he told me that I can get once a day per limit pepsi. The other day when I went he was shouting "no ma'am, no ma'am". I was astonished what happened now. He told me "ma'am, only once a week you can buy here!". I was buying mountain due this time. I want to ask a question, what are the rules they are trying to apply on customers? Definitely the company is loosing because of these stupid workers.

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blame the parents here
dfd, CA
Nov 22, 2013 12:08 am EST

You are resulting to childish name calling and they are the rude ones? Calling them stupid makes you how old?

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11:03 pm EDT
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CVS very poor service

I have never seen such lazy and incompetent people in my life like the workers and the manager in that store (Yorktown & Staples). They are ignorant and plain stupid. You go to the photo department and they send you to the front of the store ...you wait in line then they open and another register and get the people behind you. No common sense what so ever...Does anyone know what the 1-800-complaint department for CVS is ?

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hbgguy11
Harrisburg, US
Mar 27, 2011 3:00 pm EDT

they are incompetant because you didnt get into the new lane they opened up, that would lead me to believe you are incompetant im sure if you would have moved to the new lane you would have been the first or second person in line. Im not sure how packed the cvs store gets in your area but i have never waited more then a few minutes in line at any cvs anywhere so how long exactly were you in line for? And what are you going to complain about the fact that you waited for 3 minutes in line and didnt go into the new line when it opened up lol oh well you will probably get a 10 dollar gift card for this major inconvienance lol.

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11:35 pm EDT
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CVS lost prescription and back ordered medication

Had doctor's office fax prescription to CVS at 11:00 am. Got there at 5 pm and they had lost the fax. Called doctor again and they refaxed. I told them I needed that filled, that I would be back and that I was going next door shopping. I return 20 minutes later and they hadn't even taken the fax off the machine and she tells me it will be ready in a 1/2 hour.
Special trip at $3.43 a gallon for 5 miles each way when the original fax went to them at 11 am. Then I asked if they could fill another script - she tells me it has been backordered for a *&^%%$ month. All CVS 's do not have this medication because of backorder.
DO NOT GO TO CVS.

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3:57 am EDT
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CVS refusal to help

I've been obtaining my presecriptions from this pharmacy for over a year. Everytime I do, the prices of my prescriptions is lower than the normal because of discounts and coupons that my doctor has given me. When the price is not what I usally pay, I say something to the cashier and they, in turn, look in their computer system and realize that I do have a discount and proceed to reprocess my prescription so that I can get the lower rate. On Friday, March 18, I went in the pick up my 3 prescriptions, expecting to have to pay $30.00 and no more. When the pharmacist himself rang up the order and told me it was $75.00, I about had a heartattack. When I mentioned that every time in the past that these prescriptions had only been $30.00, he told me to call my insurance company and, basically, take it up with them. He refused to look into the computer system to even see what I had been paying in the past. Now, prior to this, I over heard a converstation that this pharmacist was having with another employee who was on the on phone with a customer talking about a prescription or prescriptions that had either been misplaced or someone else had picked up. I guess, because the pharmacist was already in a BAD MOOD, I guess he decided to take his frustration on me. If I have to go in the future to pick up prescriptions and this pharmacists is there, I will NOT be picking up the prescriptions at that time!

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L Backos
Fayette city, US
Mar 28, 2011 4:23 pm EDT

And while you are calling ahead, have them make sure they used your coupon.

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L Backos
Fayette city, US
Mar 28, 2011 4:23 pm EDT

You could always call ahead and see when the pharmacist is comingin that day. That way you wont go all the way down there to pick up the medicine and see hes there.

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1:34 am EDT
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CVS very very poor service

Pharmacist/Keith W Stevens, Phd.Would not give his full name, I found it on the perscription. When asked why perscription was not ready said I kicked it back because I didint have an empty bottle to mix it. When asked how to mix it simply said follow the instructions that weren't there, when asked where do I find and anti-bacterial soap said I dont know I dont usually work here, asked the assistance for help who also had no clues she sent me to three different Isles instead of coming out to show me. I have been coming to this store for over thirteen years, and here of lately it has become a serious nuisance. I will not return there ever again, and will definately give to all I know a very bad reccommendation to any who think of going there. When I went to the front counter for a seperate purchase got the same response, sorry you weren't happy here, but thank you. Thank God for them I bit my tongue and walked out.

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rm2137
Ontario, US
Mar 22, 2011 1:38 am EDT

Too bad you can't seem to be able to spell - maybe that's an indication of your lack of intelligence.

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8:46 pm EDT
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CVS customer service

Today, 3/15/2011, I walked into CVS #2119 in a rush, and approached the short haired elderly clerk asking nicely if she could give me 3 dollar bills for 3 dollars worth of quarters. I was shocked to have the clerk deny this request, saying how she couldnt open the register. As a previous CVS employee I KNOW this is false. I used to assist people in similar situations all the time because it was the right thing to do. However, this situation was incredibly insulting the way she refused to assist me. She forced me to run out of my way to stop and shop ALL FOR 3 MEASELY DOLLARS! Even after offering to wait for the cash drawer to be open she still denyed the simple request. I believed that CVS had good customer service, apparently I was wrong. Even though this request is not an obligation of the company, it definately made an impact on me. It was not a friendly interaction and I wont be visting again for a long time. Maybe I'm wrong but in my opinion customer service should be present at all times.

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pobarjenkins
Minneapolis, US
Mar 16, 2011 8:48 pm EDT
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Maybe they changed their policies? Maybe SHE didn't have that particular ability because she was new or had other specific duties? Anyways, they are not a bank, and as Amazejbj said, short change artists have made companies cut back on making change for customers.

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Amazejbj
Omaha, US
Mar 15, 2011 9:05 pm EDT

Many cashiers in recent years have been told not to open their drawers to make change for customers. The are many short change con artists out there that start with the same simple request you made. She is probably following a new company policy.

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7:10 pm EDT
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CVS bad customer service

I went into the store today at 8am to get a medicine for my sick son (ofcourse with a prescription). I handed over the request and was told it would take 15 min. I was sitting in front of the pharmacy area and I observed that it exactly took 1 min for them to work on validating my insurance and 1 min to get the medicine. and finally got my medicine exactly after 28 min after my request. You may wonder what took so long. the 2 pharmacists along with another store manager were chatting about another co-worker - about her inability to do work and show up to work etc. They did not have a decency to notice that I was sitting in front of them with a sick child waiting to get the medicines. I did not utter a word as I wanted to just get home to give medicines to my son. But this kind of service is VERY VERY BAD. SORRY CVS. YOU might exist in this world for ever, but you will loose me as your customer and will loose others who are reading this.

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Update by callbala
Mar 16, 2011 1:04 am EDT

JUST WANT TO MAKE SURE EVERYBODY UNDERSTAND. I WAS THE ONLY PERSON IN THE STORE THIS MORNING. THE STORE OPENED AT 8AM. I WAS THERE AT 8.01AM. THEY WERE DEFINITELY NO ONE ELSE IN THE ENTIRE STORE.

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d'town mom
, US
Jun 08, 2011 7:30 pm EDT

The CVS in Chester Springs has lost prescriptions, mixed up prescriptions, interrupted customers they were waiting on to gossip with other pharmacists. They have competition within 3 miles of their location, so I quit going there. Their pharmacy employees are the WORST.

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MasamuneX
Elswhere, US
Apr 09, 2011 8:07 am EDT

The average CVS pharmacy is lucky to have a backlog of new prescriptions as small as 3 to 5 pages upon opening due to e-prescriptions and faxes. Odds are if they were discussing the ineptitude of another employee at 8:01 AM, it's because they operate on bare bones schedules thanks to CVS being a horribly run corporation and the employee in question probably called out leaving the entire crew screwed for half the morning. (Way to mind your own business by the way.)

I'm sure you believe wholeheartedly that you are the only customer there they should be concerned with and that your child is the only sick child in town that day, however, I'm afraid I have some bad news for you...

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rockyroll99
Frankfort, US
Apr 06, 2011 7:33 am EDT

callbala, your post is dumb. You are dumb if you think they were only working on your son's prescription, and it is sure NONE of your business to eavesdrop on what they were talking about. I'm sure they won't miss you at CVS

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pobarjenkins
Minneapolis, US
Mar 17, 2011 6:23 pm EDT
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She should have called them afterwards. Which I suppose she may have, she hasn't specified.

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pobarjenkins
Minneapolis, US
Mar 16, 2011 8:52 pm EDT
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"I did not utter a word as I wanted to just get home to give medicines to my son." That was dumb of you. If you don't say anything then there is no way for them to know you are unhappy.

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JKDE
, US
Mar 15, 2011 7:49 pm EDT
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Though they said 15 minutes at first, the pharmacist might have been busy filling other prescriptions that came in before you. They are also allowed to talk to each other while working. You sound very impatient counting the minutes it took them to do each process. 28 minutes is not long at all for a walk in. Hope you son is feeling better.

CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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