CVS
reviews and complaints

wow, this is a shame. I just spend 13 dollars on beef jerkey and some tylenon and the expiration date for both of the thing are already past. In fact, the beef jerkey and tylenon were both expired two weeks ago!

wow i just bought a gift card from CVS and i found out that it was fake because it didn't work on any item i bought

The cvs in West Monroe La.my wife went there last night to pick up some scrips.and she was there 1hr.and 40min. for them to tell her they were out of some med.and today i drop off some scrip at 12:00 noon and went back at 4:00 p.m and it was not reddy and they told my wife that one of her scrip she call on the phone at 5:00a.m this morning it would be reddy at 3:00p.m and it was not reddy i talk to the manger but i did that before something need to be done about this i am going to change pharm. thank you Bennie.

pharamcists (and just about every other service industry in this day and age) no longer give a crap about anything. Nobody wants to go above and beyond what they are paid to do. It's not like the good old days of the friendly drug store where you can ask advice on anything...

they do have a point - again in this day and age, as far as liability goes on direction and whatnot - this is the age of the lawsuit...

I had the worst experience in cvs pharmacy...I fully understand you.Never expected their pharmacists would be this terrible.This girl gave me 8 pills instead of 12 and said"can't be' to my face and walked away.But another nice older lady helped me.I think they see theirselves way too high than their costumers and we really should not be treated like that at all.All we did is give them business.

I work in a CVS in Pennsylvania and I completely identify with you! many times I am there we only have 2 or 3 techs and 1 pharmacist. People at drive thru, people at register, phones ringing, people at drop off then we get the occasional idiot asking us about something like...i dunno...shampoo! And thats on top of filling prescriptions, making sure everything we need is ordered for the next day, etc. As of right now I am healing from a broken ankle and havent been to work in a couple months to recover and I will feel very bad when I go back and cant run here there everywhere as fast as i used to!

Customers are starting to notice, and hopefully corporate will catch on soon as well.

Walmart is EVIL. www.hatewalmart.com

Yes, I too have gotten bad service from a CVS employee who was black.
He apparently was a bigot and prejudiced against white people, as he would never say anything to the whites, only sneer and leer at them...but he was all friendly and smiles to all the black people.

I complained to headquarters about this guy, and I have not seen him there since.

Dont get me wrong, Im not prejudiced...but apparently he was.

The other people who work in the CVS pharmacy I go to are black, and they are super wonderful! They go out of their way to make ALL customers feel appreciated. I dont let one bad employee spoil it for all the others. Thats not fair to them.

Do you really not understand that generic items are usually not as good as brand names? This isn't always the case, but it often is. That's why the brand names often cost more.

Well you arent loosing any pills since the computer say you have 3 refills on the 180 pill so whats the problem. They have to enter it the way the doctor wrote it as they cant just change the quantity just because you want them to.

Most pharmacy techs are not trained in pharmacy math (or at least not as much as a pharmacist). You should have demanded to ask the pharmacist because the pharmacist would've been in a better position to answer your complaint.

Another reason might be some insurances ex. NJ Medicaid will only allow a maximum of 5 refills which we have to manually edit on the prescription even though your dr might've prescribed for a year.

We didn't go to school for 6 years for nothing. Next time, even though we're busy, ask us. If it's not a question we can't answer like "why is my copay higher" (call the insurance) we will answer.

Putting aside our disagreement on brand vs generic, I am in complete agreement with you regarding Medicare patients. You see, unfortunately I am now virtually unemployable after suffering a TIA several years ago and now receive Medicare. The practice that I worked for recently let me go as nicely as possible; but in all honesty I saw it coming. I, too, have a several health problems besides the lingering leftovers of the stroke (orthopedic in nature and not related to the TIA). All of my physicians keep up with new treatments/drugs that could possibly be used to my benefit, and now their hands are even more tied because of Medicare. In my wildest dreams I never would have imagined my life like this and Medicare so confusing and physician reimbursement so low. So far, the physicians I see now are the ones I've been seeing prior to becoming Medicare-eligible. The only one (for a kidney stone) that accepted me was because I was referred through an ER visit; he noted he will continue to be my urologist since he remembered me from "back in the day" so to speak as their practice is not accepting new Medicare patients except through ER on-call. (I expect most practices will figure out a way around that eventually.) My best to you, even though we disagree on the brand vs generic issue. Not trying to make this all political, but I'm not sure that this health care plan, if implemented as it stands right now, will be beneficial to the average person; already it's not affordable. Oh, noted, Ms. CDR!

As a "concerned drug rep" making folks believe generic forms of life-saving drugs are not as effective as their brand counter-parts could also work in your favor (in the form of job security, commissions, physician signatures, etc.). With the new rules and regulations put upon drug companies/reps and the economic situation right now, it is to your advantage to sample-out a patient (through the physician and/or surgeon) the name brand medication as long as possible. By seeing the "brand" over and over (and free for quite a while), this could give certain patients the feeling that only the "brand" works; more specifically, only YOUR brand works. I see this happen every week; and generally, it's the patient making the request and the physician agreeing if medically appropriate. The rep, who doesn't know the patient BTW, does know which particular med is moving. Even though it's a job perk, I personally don't use this sampling-out since I prefer to watch and learn. (No narcotics involved. This is a high-end ob/gyn office, which makes the sampling out even more sickening to me. These are folks who have insurance and can afford to pay a few extra dollars for brand versus generic ~~ or even pay for necessary meds period.) **Brenda--not responsible for typos or grammatical errors** O-O ~~ I'm not a concerned drug rep, I'm just a person watching our health care costs almost double in 2011, both in premiums, co-pays, co-insurance, and yes, brand vs generic. My favorite on the latter: a monthly analysis on how we can better save ... so Mr. drug rep, you probably should be concerned but maybe for other reasons along with brand vs generic.

Exactly, Mellen67. Of course any major pharm company would also make their own generic line. It's a win-win for everyone (except the ones who drank the kool--aid on that 10% thingy).

Since you're such a highly trained drug rep, why don't you just switch to another pharmacy? I had just the opposite experience at the CVS (in VA). My insurance company decided I could take a certain med at a much lower cost than the brand; pharmacist told me it wasn't going to work out for me. He was right, it didn't. After all the prior auth's and the mess that goes along with that, I was approved for the brand at the highest formulary tier. Also, our CVS will match a cash pay. I work in a doctor's office and have heard the "10% difference in active ingredient" in the generic brand from each and every rep as they're dropping off ("selling") their brand/product. Apparently that line is taught to all of the highly trained drug reps who visit our office; somewhat generic wouldn't you say?

I've had my share of Pharmacy issues with the CVS located at 12th and Pennsylvania Ave in SE DC. After seeing this complaint I truly believe that CVS need to seriously revamp their Pharmacies that are having issues.

I completely agree with the majority. He was not being rude. She probably walked in ten minutes to closing time with 6 scripts in hand and expected that 1 person to get those entered into the system filled and verified within 10 minutes of closing. A pharmacist can refuse a script for several different reasons, if you're a Dr. shopper is the #1 reason, if you act suspicious is the #2 reason. Guess what dear, you left the ER, there is a convenient pharmacy located in hospitals so you have a place to "rely on" if no other place is accepting scripts or are closed for the day.

I think the customer should have had the option to do without for the night because of a reasonable excuse such as being shorthanded and having to wait till everyone ahead of them was taken care of or going to another pharamacy, but to me a flat out we arent taking anymore cause im to busy is just a cop out. Its your job. I know its hard with no help and the pharamacist did the right thing by being honest but should have given the customer the option instead of a flat out no .

I get that stealth but there is a way to be polite about it and maybe he was and the poster took it personally but going strictly by what is posted he allowed the fact that he was overwhelmed and overworked get to him and was rude to this person .

ok he was being honest but he could have been proffessinal about it and given her the choice to drop it off and pick up later or just flat out turn away customers, escpecially being the only location close by.

It sounds like the pharmacist was the only one there that day and his work load was too large. It sounds to me like he was trying to just be honest and let you know that there was no way he was going to get to it anytime soon, and just wanted to let you know in order to get it filled somewhere else quicker.

You need to contact the DM and let them know what happened. That is unproffesional and uncalled for.

At our store here in Long Beach they cut alot of our hours but here their bringing people from other stores and giving them more can they do that?

Cvs is only worried about their bonuses and profitability and if it comes at the cost of cutting payroll, so be it. Most of my store now operates on 30 hours for hotly employees which is full time status so we can keep our benefits. But what good are benefits if you can't pay your rent or utilities?

They didn't lay them off here in Georgia, they just found some lame excuse to fire them all...CVS sucks...

One of the things they need to do is to change the hours of the stores to reduce the labor time, then get on the bandwagon with many of the other companies and close on certain holidays like christmas. Most of the Pharmacies open later and close earlier in alot of the stores so why cant the front store? Yes, they may lose the sales of the 3-8 people that walk in within the 2-3 hour span time of the rx closing who want that pack of ciggs or beer. Is it worth it? There may be a very small uproar among the regulars who frequent the store during that time for that one thing, but trust me they will eventually get used to the new hours and create a new habit. I hope good things come to those who are sticking this out with CVS and kudos to you for doing it.

I work at a store in Upstate, NY. We are a very busy store and we still seem very short-staffed for the people we got. Our pharmacist tries his best to schedule people and give them hours. His supervisor yells at him for doing it and so the next few weeks we are lucky to even get 21 hours. When we are used to doing 35 hour weeks as part timers. I know come spring time I will be looking for another job. I can't live on 15-20 hour work weeks, that so for a high school or college student, and even then the minimum wage isn't even enough to get by on.

Wow, you sure are a lazy individual, aren't you? And stupid, apparently. You do realize that those self check-out machines save companies money by not having to hire more employees. This helps keep them in business (and still keeps customers moving) so that instead of laying off half of their current staff to cut costs, they use the equipment so that they can cut costs without cutting any more jobs.

"We have to pump our own gas, ring up our own groceries and now check out our own items at the drug store?"
Do you realize how awful this makes you sound? I'm sorry you're so pathetically lazy. The next time you need to make a copy on a copy machine, you should just hand-write it so that the machine isn't doing the job for you. Is it that ###ing hard for you to pump your own gas? Maybe someone should follow you home and make dinner for you? You are sad.