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The good, the bad, and the ugly - discover what customers are saying about Cuszoom.com

Welcome to our customer reviews and complaints page for Cuszoom.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Cuszoom.com.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Cuszoom.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Cuszoom.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Cuszoom.com. Your feedback is an important part of our community and will help others make informed decisions.

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6:14 am EDT

Cuszoom.com If you are considering buying from Cuszoom, DON'T DO IT

Buyer beware! Our pool table arrived damaged and after 1.25 years, we are still waiting to receive replacment parts (which is probably never going to happen!). Don’t believe anything you see on their website. As a former customer, some of the things I see on their website are simply laughable – or in my case, infuriating!

• “FREE Shipping – FAST!” – Okay, yes, the shipping may be free but you’ll pay dearly in the wait time! We ordered our pool table in early August 2010 and PAID IN FULL at the time of ordering. It was listed as “In stock – Next Day Shipping”. Well, one month goes by and we hear nothing. So we call to find out what happened and are told that there was a mistake and it will actually be another 6 weeks before our table is available for shipping. Fine. We wait 6 weeks and again, nothing shows up. We call again and are told that there was a delay and that it is coming in the NEXT shipment which means another 6-8 weeks and pushes the delivery time out to around Thanksgiving. Thanksgiving comes and goes and still no pool table. Maybe by Christmas? Not! After many phone calls and more waiting, at last, the pool table is finally delivered (damaged) in January 2011.
• “FREE Deluxe Accessory Kit” – You get a kit, but it is far from deluxe. The wall rack that came was bright yellow (yes, yellow!) painted wood that was probably overstocked inventory that no one else wanted and it is the style that can be bought for $11 at Sears (but Sears probably has better colors). Pool cues were cheap and not straight or balanced.
• “HIGHEST Quality” – We bought the Modena Dining/Poker Pool Table. All the pieces to our table were damaged. We were told that prior to shipping to the customer, each table is thoroughly inspected by Cuszoom. The aluminum legs were all dented in several places, the dining table top was warped and bowed in the middle of the table, the dining table top also had a 2 inch crack on the top surface, the felt on the poker inserts were ripped and the poker inserts themselves were completely warped and would not lay flat on the table. For all of these issues, we are still to this day (April 2012) trying to get replacement parts from Cuszoom.
• “BEST Customer Service” – After dealing with Cuszoom over the last 1.5 years, I’m going to have to strongly disagree that they have the best customer service. From my viewpoint, they have no customer service. As noted above, many of the components to our pool/dining table arrived damaged. After many phone calls and emails of photographic proof, Cuszoom agreed to replacing the damaged parts. Well, it is now 1 year and 3 months since first notifying them of the damage and we still have not received any replacement parts. Over the course of the last year, in numerous phone calls and emails, everytime we are told that the replacement parts are “coming in the next shipment” and of course that is never true since we still haven’t received anything. So I can only conclude that a) we will never receive replacement parts; b) Cuszoom only cares about new business and once they get your money, good luck trying to get them to honor any kind of warranty or commitment to quality.
• “CusZoom will replace any defected parts, we stand behind our product 100% and pride ourselves in 100% customer satisfaction.” – I’m still waiting after a year and a half to receive our replacement parts and to be completely satisfied.

Please also note that Cuszoom has hijacked pictures of the actual Fusion Pool table by Aramith and posted them on the Cuszoom website as their own.

Cuszoom is also flat out lying on their website about being accredited by the Better Business Bureau! Just check out the BBB website and if you search Cuszoom, it states very clearly in large bold letters that “This business is not BBB accredited”. Not to mention that Cuszoom got an F rating (on a scale from A+ to F) on the BBB website based on 14 complaints filed in the last 12 months (7 of those for delivery issues, 5 for problems with the product or service!). I’ll be adding my complaint to the others!
Bottom line, if you are considering buying from Cuszoom, DON’T DO IT!

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1:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cuszoom.com Damaged table

Buyer beware! After 1.5 years, we are still waiting to receive replacement parts for the damaged pool table they sent us. Don’t believe anything you see on their website. As a former customer, some of the things I see on their website are simply laughable – or in my case, infuriating!

• “FREE Shipping – FAST!” – Okay, yes, the shipping may be free but you’ll pay dearly in the wait time! We ordered our pool table in early August 2010 and PAID IN FULL at the time of ordering. It was listed as “In stock – Next Day Shipping”. Well, one month goes by and we hear nothing. So we call to find out what happened and are told that there was a mistake and it will actually be another 6 weeks before our table is available for shipping. Fine. We wait 6 weeks and again, nothing shows up. We call again and are told that there was a delay and that it is coming in the NEXT shipment which means another 6-8 weeks and pushes the delivery time out to around Thanksgiving. Thanksgiving comes and goes and still no pool table. Maybe by Christmas? Not! After many phone calls and more waiting, at last, the pool table is finally delivered (damaged) in January 2011.
• “FREE Deluxe Accessory Kit” – You get a kit, but it is far from deluxe. The wall rack that came was bright yellow (yes, yellow!) painted wood that was probably overstocked inventory that no one else wanted and it is the style that can be bought for $11 at Sears (but Sears probably has better colors). Pool cues were cheap and not straight or balanced.
• “HIGHEST Quality” – We bought the Modena Dining/Poker Pool Table. All the pieces to our table were damaged. We were told that prior to shipping to the customer, each table is thoroughly inspected by Cuszoom. The aluminum legs were all dented in several places, the dining table top was warped and bowed in the middle of the table, the dining table top also had a 2 inch crack on the top surface, the felt on the poker inserts were ripped and the poker inserts themselves were completely warped and would not lay flat on the table. For all of these issues, we are still to this day (April 2012) trying to get replacement parts from Cuszoom.
• “BEST Customer Service” – After dealing with Cuszoom over the last 1.5 years, I’m going to have to strongly disagree that they have the best customer service. From my viewpoint, they have no customer service. As noted above, many of the components to our pool/dining table arrived damaged. After many phone calls and emails of photographic proof, Cuszoom agreed to replacing the damaged parts. Well, it is now 1 year and 3 months since first notifying them of the damage and we still have not received any replacement parts. Over the course of the last year, in numerous phone calls and emails, everytime we are told that the replacement parts are “coming in the next shipment” and of course that is never true since we still haven’t received anything. So I can only conclude that a) we will never receive replacement parts; b) Cuszoom only cares about new business and once they get your money, good luck trying to get them to honor any kind of warranty or commitment to quality.
• “CusZoom will replace any defected parts, we stand behind our product 100% and pride ourselves in 100% customer satisfaction.” – I’m still waiting after a year and a half to receive our replacement parts and to be completely satisfied.

Please also note that Cuszoom has hijacked pictures of the actual Fusion Pool table by Aramith and posted them on the Cuszoom website as their own.

Cuszoom is also flat out lying on their website about being accredited by the Better Business Bureau! Just check out the BBB website and if you search Cuszoom, it states very clearly in large bold letters that “This business is not BBB accredited”. Not to mention that Cuszoom got an F rating (on a scale from A+ to F) on the BBB website based on 14 complaints filed in the last 12 months (7 of those for delivery issues, 5 for problems with the product or service!). I’ll be adding my complaint to the others!
Bottom line, if you are considering buying from Cuszoom, DON’T DO IT!

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5:21 pm EDT

Cuszoom.com CusZoom will no longer return calls or emails

On [protected] $3776 was processed by CusZoom (Jessica) for a pool table. After many delays including the Chinese New Year the table arrived 7 months late. It was the wrong color, the wrong finish, damaged and not the table that had been represented on the first page of the website. CusZoom actually used the picture of a table from another company (Fusion) on their site.

I have a series of emails documenting the uninstall process. On July 1st 2010, Jessica stated she would refund the full amount when the table was uninstalled. The table was uninstalled [protected]. We were promised a refund by Jessical the next week and since then she has not returned numerous phone calls, emails or attempts to contact her through JoAnn who always answeres the phone when I call. I have all of the emails documenting the process and the promise to have a refund.

Now I have no table and Jessica/CusZoom still has $3776 for a product that was misrepresented, damaged and is no longer in my possession.

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WVJanet
Jane Lew, US
Feb 22, 2013 8:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

wow... must be nice, buying pool tables. IF this is Shelia or Terry "Bruce" Blare... SHAME ON YOU! Blare (dba Blare Contractors) was hired to build our dream home on 110 acres in North Central West Virginia in 2006. In late spring of 2007, with house still not finished, & our construction account drained of $200, 000, he snuck in during the night & took his tools out. Our "dream home" had no flooring, no carpets, no connection (for water or for electricity) to the water well that was drilled 1200 ft downhill from the home-site, no well pump, no septic tank, no interior doors, no interior trim, no light fixtures or switches, no toilets or sinks or cabinets or mirrors. We were forced to borrowed more $$$ from bank & we put $58, 000 on credit cards to try finish it ourselves. We filed against him (& bank- that NEVER sent out an inspector for a single inspection... even though they charged us for inspections TWICE - inspections that were to be done at the end of each phase to ensure work was being completed... but that's a whole 'nother sad story) So, Bruce & Shelia BLARE filed for bankruptcy. In Oct 2011- a 42 ft long section of the basement wall collapsed, leaving our family of 7 homeless for 2 months while we tried to stabilized house & put all new gas & water lines in. We are living trapped in this nightmare, but BRUCE & SHELIA BLARE (of WELL SEASONED COOKS) are living somewhere near Cleveland OHIO, doing this to someone else., having the finances to be buying pool tables? KARMA can be a ###, BLARE!

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A
7:37 am EDT

Cuszoom.com Do not buy anything from this company

First of all, I was super excited when I noticed this company was selling the dining/pool tables that didn't have bulky legs or bulky pockets and half the price of the other seller. THANK GOD I FOUND THIS REVIEW PAGE. I was having considerable difficulty getting anyone over at "Cuszoom" to pick up the phone or call me back. I started to start at the tables on the webpage and quickly realized that they use photoshop (badly). My doubts really got the best of me and I called the original company of this pool table, called the Fusion table by Aramith. I was told that Cuszoom has stolen their pictures from their page and doctored them. I was also told by the Fusion table assosicate that she had heard of other customers ordering a table from Cuszoom and either never recieved it or they received a table that was not at all what was pictured...then the nightmare of actually returning it was enough to make you pay the extra 3K for the better company that actually gets you the table you want. I totally agree. When I confronted Cuszoom (after much phone tag) they had no interest in trying to get me a sample or prove that their company was legit in any way. Needless to say, I feel like I truly saved myself major money and major hassles by just buying the Fusion table by Aramith through a local distributer...not only that by I get my table in 2 weeks...not 10-15 weeks. AND I got to see the table in person and know that it was legit. DO NOT BUY from this company, internet scams are rampant...and it's not worth the hassle.

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Bilger
, US
Mar 05, 2012 10:49 am EST

Sent damaged table, promised replacement in about 2 weeks. After nothing for a month I called them and was again promised delivery in about 2 weeks. Did that again every month for 6 months. I have still never heard from them after about 9 months. Do not do business with this company, EVER!

I am working on legal action at this time. From reading these reviews it does not seem to be too difficult to find witnesses to help prove fraudulent business practices.

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MDSPHOTO
Montgomery, US
Jul 24, 2011 2:28 pm EDT

Similar experience to the above poster in dealing with CusZoom. I saw the Fusion Table and thought it would be perfect for our dining room, but it has two major knocks against it. First it is only 7' long, no doubt due to the fact that it is made in Belgium where houses are much smaller than the U.S., and for a non-regulation size table it is very expensive. I was planning to go with the 8' Modena table from CusZoom, which looked to be an exact knock-off of the Fusion Table, turns out it was the Fusion Table. CusZoom has actually stolen the pictures from the Fusion Table website, added them to their website and are passing it off as their own. I'm really glad I did a BBB search which led me to numerous other complaint sites most likely saving me $5K and a ton of headaches.

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