Menu
Custom Built Personal Training
Custom Built Personal Training Customer Service Phone, Email, Contacts

Custom Built Personal Training
reviews & complaints

www.custombuiltpt.com
www.custombuiltpt.com

Learn how the rating is calculated

3.5 34 Reviews

Custom Built Personal Training Complaints Summary

21 Resolved
13 Unresolved
Our verdict: With a good resolution rate, Custom Built Personal Training generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
Verified
The authenticity of the customer service contact information for Custom Built Personal Training has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Custom Built Personal Training. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Custom Built Personal Training reviews & complaints 34

Sort by:

Newest Custom Built Personal Training reviews & complaints

ComplaintsBoard
V
7:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Custom Built Personal Training Very bad business

This company will try to pursue people to join or buying their product, after you pay you will 100% regret cause they never give what their promise. I booked my session with cbpt and the trainer never show up and happen more 4times i couldn't believe that this kind of business is exist. I always telling people on my gym never sign up with cbpt. Talk about quality the trainer? You have to see their head trainer at the work out anytime gym hammond drive, her name is stephany look at her belly doesnt look like a trainer at all. Basicly what they want you is sign the contract so they can make money out of you. If you really dont want worst experience dont ever think about joining custom built personal training.

Read full review of Custom Built Personal Training
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
4:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Custom Built Personal Training Can't Complete Contract

In January 2010, my husband and I signed a contract to work out, together, twice a week, with CBPT AKA Custombuilt aka Custom Built Personal Training. The contract was for a stated number of sessions during the year, and if unable to complete them within the year, we would have several months after expiration to complete the sessions.
During the twelve months of the contract, we must have gone through a dozen different trainers, some for one session, some stayed for three or four, only one lasted longer than four months. Only a couple of the trainers came prepared with a "plan", most just made it up on the fly, and a couple did things that were really inappropriate for our age and skill level.
Anyway, because of all the frequent cancellations, we were left with over forty unused sessions at the end of our contract. Well, our last trainer has just quit, leaving us holding a month ($200) worth of sessions we won't be able to use. The gym has moved on to a new training company (their fourth since we joined two years ago, of which we used two), and won't honor our last month of sessions.
When visiting CBPT's website today, I see that they have removed all address and contact information from their site, other than a "contact us" form. The email address they used to confirm our contract cancellation (we did not renew in accordance with the contract terms) is no longer valid.
We will be changing to a new gym as a result of this, because we do want to continue working out, however, this has left a bad taste in our mouths regarding gym-based personal training companies. You would do better off working out with a buddy who can show you how equipment works, or even getting a training app from the App Store than using one of these services.

Read full review of Custom Built Personal Training and 1 comment
Update by springlering
Apr 28, 2011 1:53 am EDT

Followup: Custom Built has finally contacted us...only to tell us we have fewer sessions left than we KNOW we had, and to tell us the only thing they can do for us is to offer to let us complete our unused sessions at a gym that is 20 miles from our home. FAIL!

Hide full review
1 comment
Add a comment
C
C
Catmom1957
Springfield, US
Jun 27, 2012 6:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had my free session yesterday with them and they kept passing me from trainer to another as well. And all of them were very fast talking and I had a very hard time trying to even understand what they were saying to me. They did keep repeating themselves every few phrases with, "does that make sense?" and afterwards I didn't even know what they were saying to me at all. All of these people want is for you to sign a contract with them so they can take your money and nothing else! I will not sign any contract with these people! They said that the shoes that I was wearing were unstable and that I shouldn't wear them! How dare they talk to me that way! I wear the Sketcher's Shape-Ups and I love these shoes because they are the only ones that I can wear because of my bad feet! All of the other shoes that I have tried aren't even comfortable to wear at all. They tried to tell me that I was setting myself for failure even before I ever set foot in the gym! How stupid of them! I have been working out for the last few months and I have lost about 16 pounds which isn't too bad in my opinion and I think that I'm doing pretty good with my diet and exercise program. They tried to tell me that the Lean Cuisine dinners weren't good either because of their salt content but I know different! These people are making huge commissions off of people that come in there and sign up with them. Well I for one would never sign up with anyone who is nothing more than a fast talking politician in my opinion!

ComplaintsBoard
P
12:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Custom Built Personal Training Contract Dispute

SIGNED A YEAR CONTRACT WITH CUSTOM BUILT PERSONAL TRAINING, AFTER YEAR WAS UP THEY KEPT WITHDRAWING FUNDS FROM MY ACCOUNT. I WAS TOLD I HAD TO SEND IN A LETTER CANCELLING THE CONTRACT WHICH I DID AND THEY CONTINUED WITHDRAWING THE FUNDS. I HAD TO CANCEL MY DEBIT CARD TO GET THEM TO STOP. KNOW THEY HAVE TURNED MY ACCOUNT OVER TO A COLLECTION AGENCY INSTEAD OF TRYING TO CONTACT ME BY MAIL OR PHONE.

Read full review of Custom Built Personal Training and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
J
J
jrd58
Discovery Bay, US
May 05, 2011 9:22 pm EDT

My wife was told by her Dr. that she could not use there personal training anymore. She has 7 sessions that were paid and unused, she did everything they asked her to do. The Dr. filled out a letter stating that she could not use there service, and sent that in, kept in touch with the lady from the billing company. Now she is getting harassed by some rinky dink collection company. The funny part is custom built training owes my wife money. Just another crooked company. STAY AWAY!

S
S
SPORTSJUNKIE
Naples, US
Apr 28, 2011 7:55 pm EDT

SAME THING HAPPENED TO ME! THERE ARE LITERALLY HUNDREDS OF PEOPLE GOING THROUGH THE SAME STUFF! READ ALL THE POSTS AND BLOGS REGARDING CUSTOM BUILT PERSONAL TRAINING! WITH OUT A DOUBT THE MOST UNPROFESSIONAL ORGANIZATION OF ALL TIME! SAVE YOURSELF THE TIME AND AGGRAVATION AND GO SOMEWHERE ELSE!

ComplaintsBoard
S
12:22 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Custom Built Personal Training Canceling contract

This company told me that they shredded my check and my contract and that I did not have to send in a cancellation notice and next thing I know the money had been taken out of my account anyways. I guess you can never trust a mans word anymore. I would NOT advise anyone using this program.

Read full review of Custom Built Personal Training and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
dftodd
Conway, US
Nov 06, 2014 4:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Wife and I had the same issue, still fighting it. The manager at that location refused to take the cancellation letter. Then forget trying to find out the info to send the letter to there corporate office. No one will answer or return your calls. Had to change debit card, and dispute the charges which we won. Then you think everything is good. Wrong, then they charge for 2 extra months then send it to a collection agency. DO NOT DO ANY BUISINESS WITH THEM. It will cost you in more ways then you expect. They are a bunch of crooks

ComplaintsBoard
U
3:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Custom Built Personal Training They are theives

I am so ashamed of acutally enrolling in this "custom personal training". The young training performed well. I loved the training. The thing I don't like is trying to cancel this service. It is a pain in the neck. I did pay the $252 cancel fee AND THEY STILL DEBITED MY ACCOUNT more payments of $140! They are theives! ERRRR! Don't use this service! I should've listened to the comments! ughh!

Read full review of Custom Built Personal Training
Hide full review
ComplaintsBoard
B
5:54 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Custom Built Personal Training Unprofessional Business Practices

Custom Built Personal training are scam artists that do not provide a quality product so they earn their money by charging clients more than they think they are being charged. I learned the hard way but read your ENTIRE contract! There is an autorenewal clause at the end of your contract that requires you to send a CERTIFIED letter to cancel your services. The customer service representatives and trainers will may tell you differently but then you will continue being charged. Additionally, they will NOT send you a bill. In my case they said they "tried to call me" and then sent my account to a debt collector after 4 months. They did not see the necessity to send a bill or contact me so now I owe four months of payment instead of just 1 months because I would have taken care of the issue then. NOBODY at the company or the billing company (custom built doesn't even do their own billing) will return any of my phone calls or answer my questions. They just did not send a bill at all. The kicker is that for a year contract I only received maybe 5 sessions because the trainers fail to accommodate your schedule. Additionally, I moved so I could no longer conveniently use the gym and they refused to cancel service because I did not move "far enough" away. Company is a fraud with rude, unprofessional customer service representative. A complaint to Better Business Bureau yielded only inane, repetitive responses that failed to address any of the pertinent issues. Avoid this company at all costs.

Read full review of Custom Built Personal Training and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
P
P
Patty Tracey
Coconut Creek, US
Feb 21, 2014 12:05 pm EST

Then you shouldn't be working for them...

R
R
RBinPHX
, US
Nov 13, 2011 4:02 am EST

Please do not lump all of the CB trainers in your complaint. Many of us, myself included, do care about our clients, do show up on time, and are NOT thieves.
RB, Phx., AZ

ComplaintsBoard
I
2:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Custom Built Personal Training Labor Practices - non-payment of trainers

Since taking over the Training operations at the Workout Club and Wellness Centers in NH. Custom Built has repeatedly taken money from my clients accounts after they have notified them in writing to cancel memberships. The customer service dept does not return emails or phone calls. There is no posting about the day that the paychecks will be distributed. If the pay "date" falls on a Sunday, no checks are issued. The checks are not sent to all the gyms and the managers say it is not "in their job description" to pick up the employees checks and get them to the gym, yet the trainers are not allowed to pick up the checks either. They schedule "mandatory" staff meetings the day of the meeting and notify trainers the meeting will be during their midday break(ie their time off when they LEAVE the gym). These meetings are allegedly mandatory but not posted, noticed ahead of time, nor paid! They recently stated in such a meeting they were changing pay "dates" and the trainers would receive a small check weekly until the new date was in effect. They did NOT do so and instead instituted the new dates without communicating when it would start, or posting in the clubs and made this last pay week a 3-week instead of 2-week pay period again the trainers did not find out until payday that they have to wait another 7 days. It was not noticed and no "official" word came down just rumors and overhead conversations and the lack of paychecks. They treat their clients and trainers the same. Shabbily, illegally and with disrespect. The owner of the club is aware of these issues and continues to use Custom Built even tho he is losing employess and valued customers. Bad business practices all the way around. Stay away from Custom Built. Do not work for them or allow them access to your checking account.

Read full review of Custom Built Personal Training and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
K
K
kc001
, US
May 30, 2012 12:59 pm EDT

This company is a scam. I have worked for them as an assistant manager and simply had to walk away because they steal people's money. Their entire goal is to lock them in to a contract, and we are talking 1, 000's of dollars worth of over-priced, low quality, training, and provide them no means to cancel their contract. My gm flat out lied to make a sale and ignores customer service issues. In my month as an assistant manager we signed up several people who wanted to cancel but were not allowed to. Additionally, we signed up several people who are still looking to schedule training but once the gm had their money they were worthless to him. I simply could not do this to people, so I tried working as a trainer and scheduling my own clients, hoping to alleviate some of the client's problems finding a trainer and their dissatisfaction with customer service. The company told me I would receive one pay rate and then provided me with a substantially lower amount. They took away commissions that I had earned and continued to lie to me about pay. Enough was enough and thankfully I quit and have found a much better job in which I help people rather than rob them blind. Please, if you have a "fitness consultation" with this company, just don't go.

C
C
Can't Say
Atlanta, US
Nov 18, 2010 7:36 pm EST

I won't give my name out, but I'm a former sales manager for one of the Custom Builts in the South East. Every above complaint is true. The company screws over its trainers as well. I know this because I played a hand in it. Numerous argument broke out with the General Manager and Assistant General Manager (myself) against the trainers. The trainers were always complaining that they never got paid enough, and that they were missing hours.

There is a system on the computer, that the trainers would log their trainer number into, and check off their training sessions. One of my job duties was to delete a couple of sessions from each trainer. It was done in such a way that the client would still be charged for their session, but a trainer wouldn't get paid for it.

For instance, if a trainer performed 60 training sessions, we would only pay him/her for 56. If you did 30, you would get paid for 28. If you did 15 sessions, you got paid for 14. There is no way for the trainers to figure out which sessions they weren't getting paid for, so they always lost arguments against us.

If they got to clever about it, we would find other ways to get around it. For instance, "Don't worry about those two sessions. You're getting paid for it next paycheck." If you still didn't leave it alone, we would find an excuse to fire you.

It was a near perfect system. Eventually my conscience got the better of me and I quit.

Custom Built, plainly put, screws over everybody.

ComplaintsBoard
A
3:10 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Custom Built Personal Training Cancellation of contracts

I recently went to the Gold's Gym in Columbus Ga and was approached by a "trainer" to see if I would like to have some techniques taught to me about weight loss and obtaining my long term goals- after my session with this guy, he began his sales pitch for why I needed to spend hundreds of my dollars on his training sessions- Durning this time with him I was told that I would never lose the weight that I needed to lose unless I paid him the 139.00 to start the sessions and 99.00 a month for the next 12 months- I clearly stated that I needed to speak withmy husband before I made any financial decisions and that I would like to think it over and get back with him after a couple of days- He then attacked me verbally and asked me if I asked for the permission from my husband to gain all the weight to begin with - being over weight is tough enough and actually making it to the gym was a big step on my part to begin with- He had me so upset all I wanted to do was leave and never return to the gym -- EVER! Once he got my checking account information he told me that he would be right back and that he had to get my meal plan and his session book to schedule me for my training sessions- after about 10 min - I went looking for him and he was with another customer- I left the gym feeling worse than I did before i even went in- and i was physcally exhausted and mentally shaken- once I left I called back and told the :"manager" that I did not want the sessions and was told "sorry, you signed a legal contract and it is binding" after looking over the contract I realized that by law I had 72 hrs to cancel the contract with no reprocussions- I called that night and was given the same information as everyone else- that it had to be a certified letter sent within 3 business days -- once i sent the letter i was told that the money wouldbe back in my account by July 2, 2010-- guess what -- it is July 6th and no money -- I have left 15 msg for someone to call me and get the same response -- someone will call me witin 3 days of the message -- kinda questionable since you only have three days to void the contract-- these people are crooks and totally unprofessional -- the worse part is that now they have all my personal information and there is no way to get it back -- hopefully once I get the check back, if it doesn't bounce, this will be the end of this nightmare!

Read full review of Custom Built Personal Training and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
L
L
Linstew
, US
Apr 04, 2016 10:27 am EDT

Do NOT sign up to workout with them! They made it sound like it was easy to cancel at any time but then you can't get a hold of anybody to cancel and they continue to charge your card. I closed the bank account so that I would not have any further charges and six months later a collections agency starts calling! It could have really ruined my credit taking a person at their word that I could cancel at any time with no further charges. I run my own company and would never do this to people!

ComplaintsBoard
M
10:17 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Custom Built Personal Training paying for services not rendered

I signed up for Custom Built Personal Training back in January of 2010. I signed up for the 2 times a month workout with a trainer. It started out okay, but then my last workout was in March. I have never been called by my trainer since the first few days of March. I called them today to tell them that I had not been called and that I had not received a "workout schedule" for the machines that I had requested back in March. I just wanted to terminate the contract today. Well they gave me the number to the Atlanta office and I called and told them I wanted to terminate the contract because their people were not living up to what they said they would do. They are taking money out of my account and just ignoring me. The man I spoke to, said "well if you cancel for any reason then you have to pay an early termination fee of $250.00". I said "wow, your people don't live up to what they are suppose to do and I have to pay a fee because I am now a dissatisfied customer and never mind the fact that they withdrew 2 months worth of payments from my account that I never even got a call to set it up"? He said "that's right". I said "fine, I will pay the termination fee, which I did today and mailed it with delivery confirmation". I do not recommend this company to anyone. They are scammers and I cannot believe they get away with treating customers this way. I will NEVER join one of these outfits again and I hope I can impart upon others to not join them either.

Thanks,
Mom of three

Read full review of Custom Built Personal Training and 13 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
13 comments
Add a comment
R
R
rlmiller9
bradenton, US
Sep 01, 2012 6:42 pm EDT

I am curious what the letter that can be sent to the credit companies is to avoid or alleviate a credit score problem? Can someone provide some details on this?
Ray

A
A
Aldo Mendoza
Columbus, US
Jun 14, 2011 10:48 pm EDT

Had a similar experience. They do not review the contract with the client before signing and are very decitful. Stay away from these crooks. Warn others as well!

C
C
Can't Say
Atlanta, US
Nov 18, 2010 7:33 pm EST

I won't give my name out, but I'm a former sales manager for one of the Custom Builts in the South East. Every above complaint is true. The company screws over its trainers as well. I know this because I played a hand in it. Numerous argument broke out with the General Manager and Assistant General Manager (myself) against the trainers. The trainers were always complaining that they never got paid enough, and that they were missing hours.

There is a system on the computer, that the trainers would log their trainer number into, and check off their training sessions. One of my job duties was to delete a couple of sessions from each trainer. It was done in such a way that the client would still be charged for their session, but a trainer wouldn't get paid for it.

For instance, if a trainer performed 60 training sessions, we would only pay him/her for 56. If you did 30, you would get paid for 28. If you did 15 sessions, you got paid for 14. There is no way for the trainers to figure out which sessions they weren't getting paid for, so they always lost arguments against us.

If they got to clever about it, we would find other ways to get around it. For instance, "Don't worry about those two sessions. You're getting paid for it next paycheck." If you still didn't leave it alone, we would find an excuse to fire you.

It was a near perfect system. Eventually my conscience got the better of me and I quit.

Custom Built, plainly put, screws over everybody.

M
M
Modernboy
Bakersfield, US
Sep 15, 2010 10:15 pm EDT

Has anyone taken CBPT to court? Im at the stage. I cancelled my account and The contract said $250 or 15% of total amount. I wrote on the cancellation letter that I needed to know how much I owe. No one responded for a month, so I decided to call them. No reply back. I emailed them, and they responded two weeks later that my account was still open and my balance had to be up to date. Well, when I cancelled it was, and now they want double the amount, plus the $250. Does anyone know the proper step sto take them to court?

H
H
horrible company.
, US
Aug 13, 2010 1:30 pm EDT

I completely agree with everyone. I had signed a contract for sessions twice a month and gave the trainer (a representative of Custom Built Personal Training) CASH and card as back up. After signing, I could not get in touch with this trainer or any other trainer in fact to receive the nutrition information I had already paid for. When I tried calling CBPT, they were extremely rude and did not care what had happened and said the only way I can cancel is to pay for the next month AND a $250.00 fee. This company is a complete rip-off and I will not pay them. I declared fraud on my bank account so they can't take money any longer.

C
C
ckshome
Hanford, US
Jun 23, 2010 1:14 pm EDT

Total rip off company! Immediately upon signing up, I discovered that it was not 'working out' that I needed according to my doctor, but was told that I could not cancel unless I had a permanent injury! I did not have a permanent injury, but a back problem, and my doctor said he did not have information about the beginning of my signing up injury so would not sign a note for me. I was screwed. I have no options but to cancel my card and worry about my credit later. I just dont care. Im not going to let them take another dime from me, that I am not getting services for! The real problem here is that they are within their contract rights to do what they do! I will not recover my lost funds, but have learned a valuable lesson! They are not a company of integrity and they dont seem to care what their customers think! I could picket the gym, post posters saying not to do business with them, but we all should just be more careful! I wasnt, sadly.

T
T
tiggertwo47
Turlock, US
Jun 23, 2010 11:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Let me know if your idea works.

U
U
USMC Veteran
Bakersfi, US
Jun 23, 2010 10:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm down south in Bakersfield. I may have an idea, but I'm not sure where it'll get me. Hopefully out of this City and no where near a CBPT.

T
T
tiggertwo47
Turlock, US
Jun 23, 2010 9:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

If I find a way I will let you know so far no luck for me. Is there anyone getting their money back? I am going to try to call the local news that has a consumer help line and see where I get. Anyone in or about the Sacramento to Turlock area of Ca?

U
U
USMC Veteran
Bakersfi, US
Jun 23, 2010 9:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I could really use some kind of help getting my money back. These guys are really getting more bang for their bucks...

ComplaintsBoard
J
2:09 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Custom Built Personal Training Unauthorized charges to credit card

This company signed me up for a three session trial of personal training sessions. I paid the fee on my credit card and received the three sessions, I then told the trainer I was not interested in any further sessions, I thought that was the end of it. About a month later I noticed a charge on my credit card from Custom Built Personal Training (CBPT) and I immediately tried to call, talk to local representative (who was fired), sent email and then a certified letter stating these charges where not authorized. I received no response and the following month another charge appeared. I contacted my credit card company and disputed the charges, they received no response from CBPT and removed the charges, this process continued for over six months. Eventually CBPT produced my original credit card receipt for the trial and said it committed me to a 6 month contract. Many letters and phone calls later this file was closed by the bank (credit card issuer) and my credit card was cancelled and replaced with a new account. Two months ago after a year and 3 months, I received letter from collections agency demanding a payment of $420, I immediately sent them the documentation with CBPT and the Bank, but received no response. Next month a collections entry was made on my credit report causing a drop of 60 points on my credit score, I again tried to get this removed, but today received notice from collections agency that if I did not pay in 5 days they would take legal action. This company continues to operate at my Planet Fitness Club and I have been told of similar situations with other customers. These clubs are unregulated and use very deceptive, maybe fruadulent practices to extort money from customers. I will forward complaint to Florida Attorney General and see if anything can be done to stop this company's activities.

Read full review of Custom Built Personal Training and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
C
C
Can't Say
Atlanta, US
Nov 18, 2010 7:35 pm EST

I won't give my name out, but I'm a former sales manager for one of the Custom Builts in the South East. Every above complaint is true. The company screws over its trainers as well. I know this because I played a hand in it. Numerous argument broke out with the General Manager and Assistant General Manager (myself) against the trainers. The trainers were always complaining that they never got paid enough, and that they were missing hours.

There is a system on the computer, that the trainers would log their trainer number into, and check off their training sessions. One of my job duties was to delete a couple of sessions from each trainer. It was done in such a way that the client would still be charged for their session, but a trainer wouldn't get paid for it.

For instance, if a trainer performed 60 training sessions, we would only pay him/her for 56. If you did 30, you would get paid for 28. If you did 15 sessions, you got paid for 14. There is no way for the trainers to figure out which sessions they weren't getting paid for, so they always lost arguments against us.

If they got to clever about it, we would find other ways to get around it. For instance, "Don't worry about those two sessions. You're getting paid for it next paycheck." If you still didn't leave it alone, we would find an excuse to fire you.

It was a near perfect system. Eventually my conscience got the better of me and I quit.

Custom Built, plainly put, screws over everybody.

T
T
tiggertwo47
Turlock, US
Jun 21, 2010 6:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

YES! Read and reread your contract, it has taken me a while but I am hopping this si the last payment I will have to make for srevices I am not and have not been recieving! When I spoke with someone about cancelling my card to stop the payments the "special letter" you are speaking of was briefly brought up but not produced and I was told it does no good if they have a contract that states they had the "legal" right to keep removing my funds. They make a habit of not opening their certified mail and sending back so that they get another months payment out of you! Good Luck.

L
L
Leeperi
Jacksonville, US
Jun 21, 2010 6:03 pm EDT

You guys are scaring me now. Maybe I need to take a look at my contract. I may need to cancel my card after all. About the collection agency and your credit report. There is a special letter you can send to all 3 bureaus and have the negative removed.

T
T
tiggertwo47
Turlock, US
Jun 08, 2010 2:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

How did sending the info to the attorney general work out? I am looking for a way to stop them as well. A very similar thing has happened to me, now thousands of dollars later I want my money back and am getting laughed at by their "costemer service" people.

ComplaintsBoard
M
7:36 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Custom Built Personal Training Failure to Cancel Contract

This company failed to cancel my six month personal training agreement nas promised. Thier disregrad of my letter of cancellation, submitted as required in our contract is totally un-professional and bordering on crimnal.

They have contionued to apply eft charges even after instruction thier local staff to blatently lie to thier customers.

They must be stopped and made to pay for these repeated violations of peoples rights.

Read full review of Custom Built Personal Training and 8 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
8 comments
Add a comment
C
C
Can't Say
Atlanta, US
Nov 18, 2010 7:34 pm EST

I won't give my name out, but I'm a former sales manager for one of the Custom Builts in the South East. Every above complaint is true. The company screws over its trainers as well. I know this because I played a hand in it. Numerous argument broke out with the General Manager and Assistant General Manager (myself) against the trainers. The trainers were always complaining that they never got paid enough, and that they were missing hours.

There is a system on the computer, that the trainers would log their trainer number into, and check off their training sessions. One of my job duties was to delete a couple of sessions from each trainer. It was done in such a way that the client would still be charged for their session, but a trainer wouldn't get paid for it.

For instance, if a trainer performed 60 training sessions, we would only pay him/her for 56. If you did 30, you would get paid for 28. If you did 15 sessions, you got paid for 14. There is no way for the trainers to figure out which sessions they weren't getting paid for, so they always lost arguments against us.

If they got to clever about it, we would find other ways to get around it. For instance, "Don't worry about those two sessions. You're getting paid for it next paycheck." If you still didn't leave it alone, we would find an excuse to fire you.

It was a near perfect system. Eventually my conscience got the better of me and I quit.

Custom Built, plainly put, screws over everybody.

L
L
LAmourToujours
Sarasota, US
Nov 15, 2010 2:10 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I canceled my contract for medical reasons and was provided with notice that they canceled it yet they continue to try to auto draft my account, trying to charge me late fees, and having collection companies call me. I can't make them stop. I can't get anyone to answer their phone. This company is horrible.

J
J
Jennifer G
Merced, US
Sep 09, 2010 4:15 pm EDT

i too have become a victim of custom built training! i have not had a tranier or any sessions with them since aug 6th. i have written the cancellation letter, they called me a month later leaving me a voice message stating that they have received it and yet they have been taking money out of my acct every month! today i check my acct and still another deduction from them. i have just gotten off the phone with them and the same thing as everyone else here, i wont be getting my money back and i need to send them another cancellation letter with a check or money order of $250 for the etf and that untill then nothing can be done and that they will continue to take the money out of my acct every month till then. they are so rude. this company needs to be gone befor they get a hold of another person. they dont even provide all the services that they say they do! we need to stop them

K
K
ksatt001
, US
Aug 09, 2010 3:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I also am in CA and can join the I got f'd by Custom Built Training. In the amount of $760. I have cancelled the card that they were charging to, filed a report with the Better Business Bureau about Custom Built and Club Administrative Services, and am going to get some free legal advice about fighting htis company.

Please, let me know what information you get about legal help.

ksatt001@hotmail.com

C
C
CherylMurrell76
, US
Jul 26, 2010 12:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm in Indianapolis, Indiana and i sent in my cancellation letter and they was still taking the money out of my account. When i called Atlanta and asked why, I was told there is a $288 cancellation fee. I'm seeking legal help as we speak.

U
U
USMC Veteran
Bakersfi, US
Jun 23, 2010 9:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I recently became a member of the "i'm f'd by CBPT" at the In Shape in Bakersfield. I was never told about any 6 month contract, let alone a cancellation fee... even AFTER I told the [censor] that I was unemployed. My pregnant fiance (at the time) walks in and we tell the guy we have a baby on the way and it's gonna be hard to provide for our child with how this economy is going. The trainer had the nerve to say "great, now sign here". I feel like total crap because I felt this guy was sincere and didn't even bother looking at what I was signing up for! After cancelling with them personally, a month later I get screwed for another $100+ dollars then i'm told that I have to call or send a letter to their HQ. I just got off the phone with these guys from Atlanta and they tell me that I can't get reimbursed for credits that i've got with them, and that I still have to pay that $250 cancellation fee even when I was never told about it in the first place. Now I have a family to take care of, and these guys are not making it any easier for me. I'm at the edge of it all and I need serious help to get my money back from these crooks. If anyone has any information or any help they can offer, please let me know.

gutierrezmq_usmc@yahoo.com

T
T
tiggertwo47
Turlock, US
Jun 08, 2010 2:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

There is something in the local news here called "call Curtis" he is a news anchore and gets to the bottom of frauds and schemes I was considering contacting him. He usually gets people there money back but even if not it is LOTS of bad publicity. You are the only other complaint in CA so just wanted to inform you and see what you were doing to get your money back?

T
T
tiggertwo47
Turlock, US
Jun 08, 2010 2:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree so how do we stop them? I also had thousands of dollers "stollen" from them. They are rude, disrespectful and yes crooks!

ComplaintsBoard
J
1:10 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Custom Built Personal Training Bad Business Practices

I signed with Custom Built Personal Training in January of 2009 and for about four months everything was going well, until my trainer left because of how poorly she was treated by the management. After having about three appointments with different trainers I finally was placed with a nice trainer who told me he was there to stay and I would be working with him from then on. After about another month he told me they were running a great special where I could upgrade my contract to have more training sessions but pay less per session. I thought this sounded like a good idea so I agreed to upgrade my contract. The manager, who was new, told me I just needed to update my paper work they had on file, so I did. I was never given any paperwork at all! The next training session I went to my trainer was gone and no one had even bothered to call and tell me.
That month I got billed twice, once was for the amount I was paying before I upgraded and the other amount was for the amount I was told would be my new fee per month. When I asked the manger about it, he gave me a card for Paramount Acceptance, which is the company that does their billing, and told me to speak with them. When I called to inquire, the representative told me he was not sure what was going on and he would have to look into it and call me back. Of course he did not call me back so I called again I was directed to the custom built personal training corporate headquarters. When I call there I was told I had two contracts and that I would have to write a letter to cancel my contract and pay a fee. I explained that in their Meriden Connecticut office I was told I was upgrading my contract and I would have never signed up for two different contracts. I was told I had no other options but to pay the fee to only have one contract.
This is when I did more research online and I found out about all the horrible things they were doing to their customers. I did write a cancelation letter for “any and all” contracts I had with them but did not pay any fee. I then proceeded to report them to the BBB, the Department of Consumer Protection, and the Connecticut Attorney General.
Unfortunately for me I only researched this “company” locally in Meriden, CT before I signed up. I only found out after talking to the BBB in Connecticut that although they have several locations in the state all of their complaints go to their headquarters in Atlanta. The BBB in Connecticut also told me that they must be fairly new in the state because they just started receiving a lot of complaints. On a side note, when I went to mail my cancelation letter at the post office, the lady who helped me knew exactly what I was dealing with and said she had talked to a lot of people who had problems with Custom Built Personal Training.
After my complaint was transferred from Connecticut to Atlanta they responded by sending the same form letter twice using the wrong last name and wrong gender, that had nothing to do with my complaint at all. The BBB in Atlanta was going to close my complaint until I pointed out that Custom Built Personal Training had made absolutely no effort to address my complaint. I am waiting for another reply. The Department of Consumer Protection sent me a letter telling me that this company was no longer in business. I immediately called the office and was told that they could not reach them and the letter they sent had been returned unopened. I told the Department of Consumer Protection that Custom Built Personal Training was headquartered in Atlanta, and they then told me that my case was reopened.
Meanwhile, Paramount Acceptance has told me that my “contracts” were never canceled because I did not pay the fee and even though I have stopped them from taking any money from me they are still charging me. And because the contracts “auto renew” they could, in theory keep charging me forever. I have also filed complaints against Paramount Acceptance.
This company is counting on people to give up and pay. They think if they just send form letters and do not reply that people will just go away. I cannot in good conscience do that. I just want this company to be put out of business so they cannot do this to anyone else. I have also noticed that every gym where they have a location has extremely low rates which is why I decided to go to Club 24 which was only $10 a month as compared to the YMCA which is about $50 per month. These gyms must be getting some serious kick backs if they can afford for their memberships to be so much less than the YMCA.
I am not sure what will happen next with all the complaints I have filed but I will keep fighting until something is done about this.

Read full review of Custom Built Personal Training and 10 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
10 comments
Add a comment
L
L
lcletona1009
Pinellas Park, US
Jun 04, 2012 1:36 pm EDT

I foolishly signed a contract and was told by the dumb sales girl behind the counter that all I would need to do to cancel my membership was submit a certified letter and it would be cancelled within 30 days. I used the service a total of 4 times. The trainer was well aware of an existing neck injury. During this time frame one of the exercises she had me doing caused me to hurt my neck. I advised her right then and there and told her that I would need to go see my doctor. My doctor advised me to stay out for a little bit and rest my neck. I told my trainer and she told me to notify the company to cancel. During this time frame they were still billing me and I ate over $1000.00 in charges. I sent in my certified letter and then received a phone call that I could not cancel because it was not done according to contract. I advised them my trainer hurt my neck and they did not care. Next thing I know I am getting a call from some [censored] advising he is a legal representative for them and is willing to settle for 1800 and change. Are you kidding me! $2800 for four sessions and I even got hurt and footed a doctor's bill? These people have lost their damn minds. As far as I am concerned I would be willing to have this on my credit the rest of my life then give them another dime. It will come off in 7 years anyway. Bottom line is he threatened to sue me...anyone else have this issue? DON'T USE CUSTOM BUILT TRAINING!

C
C
Can't Say
Atlanta, US
Nov 18, 2010 7:34 pm EST

I won't give my name out, but I'm a former sales manager for one of the Custom Builts in the South East. Every above complaint is true. The company screws over its trainers as well. I know this because I played a hand in it. Numerous argument broke out with the General Manager and Assistant General Manager (myself) against the trainers. The trainers were always complaining that they never got paid enough, and that they were missing hours.

There is a system on the computer, that the trainers would log their trainer number into, and check off their training sessions. One of my job duties was to delete a couple of sessions from each trainer. It was done in such a way that the client would still be charged for their session, but a trainer wouldn't get paid for it.

For instance, if a trainer performed 60 training sessions, we would only pay him/her for 56. If you did 30, you would get paid for 28. If you did 15 sessions, you got paid for 14. There is no way for the trainers to figure out which sessions they weren't getting paid for, so they always lost arguments against us.

If they got to clever about it, we would find other ways to get around it. For instance, "Don't worry about those two sessions. You're getting paid for it next paycheck." If you still didn't leave it alone, we would find an excuse to fire you.

It was a near perfect system. Eventually my conscience got the better of me and I quit.

Custom Built, plainly put, screws over everybody.

L
L
Leeperi
Jacksonville, US
Jun 21, 2010 7:05 pm EDT

I really wish you well. I agree that we should not give in or give up. I will continue to fight till the end.

T
T
tiggertwo47
Turlock, US
Jun 21, 2010 5:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am going through the same thing that you are. Thank you for your advice. I am not sure how you stopped them from taking money from you, I would really like to know. I am affraid to cancel my cards as I have been told they will then just send me to collections and mess up my credit. This company needs to be stopped I agree. Please give us an update on any and all of your complaints. Thanks in advance!

N
N
nhlighthouse
Salem, US
May 08, 2010 8:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Is this what I have to look forward to? I just signed up for 2 times a week PT...and is it all going to lead to what has been posted on this site? I have three day to recind my contract...What do you think should I exercise that options within my three days?
Thanks in advance
Mike

A
A
abrooke
, US
Apr 22, 2010 9:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Let's all change our Facebook status update to read Custom Built Training is a rip-off. At least that way we can save our friends from making the same mistake we did and hopefully, Custom Built will lose a little business over it too!

M
M
Mad Max
Haverhill, US
Mar 10, 2010 9:08 am EST

Beware of CBPT and thoroughly read the fine print! These people are rip-off artists, couldn't care less about your well being, and are lower than a shady used car salesman. I totally agree that they are predators only interested in fleecing their costomers out their hard earned money for thier own financial gains.

D
D
Dr. DPS
, US
Feb 24, 2010 3:26 pm EST

I share your pain. I thoughtlessly signed a contract thinking it was a bit of fluff. These predators are more interested in fleecing their customers than building good will.

J
J
jdpompano
Pompano Beach, US
Jan 15, 2010 7:38 pm EST

I am having a similar dispute with CBPT, they are ruining my credit over a unauthorized charges against my credit card. Their operation here is Florida continues to operate and even though the Bank agreed with me and charged them back, they turned my account over to a collection agency.

A
A
a1b1
Boca Raton, US
Dec 03, 2009 11:53 am EST

Hey i'm stuck with the same problem! I'm in total custom built hell! Please tell me how you resolved it. I feel sick thinking about the charges adding up every week, and want to get custom built out of my life ASAP!

ComplaintsBoard
S
9:53 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Custom Built Personal Training dishonest practices

I WAS RECENTLY HIRED OVER THE PHONE BY A PERSON NAMED GREG PIERRE WHO WAS IN FT LAUDERDALE AND HIRING PERSONAL TRAINERS FOR THEIR NEW LOCATION IN BEAUFORT SC, AND WAS TOLD OVER NUMEROUS TIMES, I WOULD BE GIVEN PAID TRAINING, AND SUPPLIED A PLACE TO LIVE. I PACKED UP ALL MY THINGS AND MOVED TO BEAUFORT, MET HIS ASSISTANT THERE, WAS TAKEN SHOPPING FOR GYM ATTIRE, TOLD TO FIND A HOTEL AND THEN AN APARTMENT, ALL THIS ON THE FIRST DAY. AS THE DAY PROGRESSED, I WAS ABLE TO FIND AN APARTMENT, AND THEN NOTHING. THERE I AM IN BEAUFORT, NO MONEY IN MY POCKET, AND DISMISSED BY YET A THIRD PARTY AT THE GYM CUSTOM BUILT IS WORKING OUT OF...I WAS BASICALLY PUT OUT ON T HE STREET HOMELESS AND NOWHERE TO GO, AND NOW NO ONE WILL ANSWER MY CALLS.

Read full review of Custom Built Personal Training and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
a1b1
Boca Raton, US
Dec 03, 2009 11:51 am EST

wow, what a waste of time! why would they tell you to come over there and buy you stuff if they didn't want to hire you? do you have a record or anything?

ComplaintsBoard
E
7:06 am EDT

Custom Built Personal Training Failure to provide services and failure to cancel contract per their guidelines

This company did not provide Personal Training services, trainers were overbooked, could not accommodate my work schedule. When I sent certified letter to cancel, along with the cancellation payment, they continued to withdraw funds from my account. I had to go to the bank and force the stoppage of payment. These guys are crooks!

Read full review of Custom Built Personal Training and 77 comments
Hide full review
77 comments
Add a comment
T
T
TonjaA
, US
Mar 12, 2018 2:20 pm EDT

If in California, and other states may have similar laws specific to health club services or generally related to contracts for installment or per unit services, contact your State's District Attorney or Consumer Protection Bureau to file a complaint regarding potential violation of the California law below:
CALIFORNIA CIVIL CODE - CIV, DIVISION 3. OBLIGATIONS, PART 4. OBLIGATIONS ARISING FROM PARTICULAR TRANSACTIONS), TITLE 2.5. CONTRACTS FOR HEALTH STUDIO SERVICES

I am not an attorney but given what I have read on these posts, I suggest reading closely the above law (and I found the law regarding Discount Services to potentially be applicable). The law describes installment services but, if the contract for personal training is paid at a "per session fee", the result is the same in terms of refunded monies after cancellation of services not rendered or obtained. You cancel, you pay their cancellation fee if you exceed the time limits allowed in the law (sorry but don't see a way out of this unless you can prove you were mislead or someone misrepresented the contract terms before you signed it). HOWEVER, any installment payments remaining to be paid, any already paid in advance, or any sessions paid in advance, or due to be paid after cancellation of the contract, MUST be refunded to you or no longer owed to the health entity once you cancel (if they are billing you). They cannot keep monies for services you have not used! But don't apply to credit a termination fee, my advice would be to keep the funds separate to avoid confusion.

Further, ALL such health services contracts in California are voidable if they don't include the specific contact data, and at 14pt font, stated in the above law expressly as written. The law states you CAN email a cancellation, not just send a certified letter. If you do send a certified letter, the contract is deemed termed on the day you SENT the email, not when they receive it.

I hope this is helpful to someone out there in defence of their rights. Read what laws may apply to you online if you are not in California. Good luck to all of you!

T
T
Teri Chambers Cameron
, US
Jun 12, 2016 9:16 pm EDT

Did anyone that commented here get any response from Custom Built?

S
S
Sixers
Lansdale, US
Mar 12, 2014 10:34 pm EDT

Custom built is a rip offffff one trainer forged my wife name and charged my wife credit card after she knew whole thing is a SKAM who wants a fat trainer

D
D
Dont!!
, US
Jan 14, 2014 11:32 am EST

I was signing up for a contract to have a personal trainer, the guy told me only $140 would be taken out of my account and not till Feb 10th. Well I go look at my bank statement like always and a total of $329 was taken out of my account! There was no talk about it ever being $329. I have called their main office in Georgia AND emailed them total of 12 times within the last week. Little did I know the lady gave me the WRONG address to send my cancellation letter AND It's going to take 30 business days for my refund. So now I have sent two letters, called and emailed multiple times to get no damn response. They tell you it will only be so much but then add stuff on with out even telling you AND taking money out of your account that you didn't know was going to be taken out. If you really need a personal trainer go to your gym and ask if they have people who do it on their own time, not through custom built. They are not honest and will try to screw you over however they can.

F
F
Fitness-Geek
NO WAY BUDDY, US
Oct 16, 2012 4:30 pm EDT

Ladies and Gentlemen...I have read many of these comments and you are dead on. I have spent 10+ years in the fitness industry and have done every job including management and personal training. This POS company "Custom Built" brings much shame on all real personal trainers and fitness geeks out there. The business model for this company is as follows: Low over head (employee wage), High sale volume (YOUR MONEY). They bill it as affordable and flexible, its not and it will never be. You guys need to ask yourself a question when you get told "How great it will be" with custom built and others like them, does it sound too good to be true? IT IS! Its not the trainers fault. They aren't being paid above the poverty line in wage and its because of that low wage custom built cant higher real knowledgeable professionals. So people, you get what you pay for in this case. If the guy working the fry-o-later at McDonald's is making more than your trainer, how good do you think they will be? The bottom line is the system isn't designed AT ALL, with you the customer in mind. Its money driven, floods the market with under paid/under trained garbage trainers, and will go the way of the Dodo soon enough I think. The more knowledgeable you the consumer is, the faster this company will be forced to change how they do business. The first word in the title 'Personal Trainer" is PERSONAL, meaning for you. When I look around for a car and I find 2 identical models and one is 7, 500 under retail, I tend to be suspicious. ASK QUESTIONS! What are the trainer's credentials? (certifications---side note no 2 certifications are the same many are BS so do your home work when they tell you what it is, 2 good ones would be ACE and NASM---, degrees, etc.) Will you only be working with them in your designated time slot or passed around like a sorority girl at a frat house? (your time is valuable, you need to know that the time slot wont be jerked around too much and you cant expect the next trainer your passed to, to be on the same page since they aren't the one you singed up with) How long have they been a trainer and where? (the area will be info on the demographic of clients they had (the bulk of them should be working professionals 30's-50's, not college students and retirees) Get some freebie work outs in with them to see if this is the trainer for you and that they have your individualized goals in mind. If they are skilled at training 20 year old athletes and your 55 and just need to regain some mobility, they may not be the right fit. (test drive the car, and find the right one. If your shopping for a mini van don't ask the sales guy to take the Maserati out for a spin). My last words of wisdom in all of this is, in the end, I'm OK paying retail if I am getting the car "I" want that hits all the checks on my list, not one some sales guy suckered me on. Everyone wants a good deal and times aren't so great for the working stiffs right now so I don't blame you for looking, but don't let price cloud your judgement and be the only thing in determining weather or not your getting a trainer, PROTECT YOUR SELF WITH KNOWLEDGE . ---The good trainers are worth their weight in gold for the lives the have helped change---. Something to keep in mind during your search. GOOD LUCK TO YOU ALL!

S
S
SICKANDTIREDDAMNIT
, US
Aug 03, 2012 11:00 am EDT

DO NOT I REPEAT DO NOT START OR SIGN ANY KIND OF CONTRACT WITH THESE CROOKS THEY LIE AND MANIPULATE YOU TO MAKE THEM SEEM LIKE THEY ARE TRUSTWORTHY AND CONVENIENT THEY TELL YOU WHAT SOUNDS GOOD ...THEY SUCK THEY CHANGED UP TRAINERS ON ME AND SHORTEN MY SESSION TIMES THEY LIED TO ME ABOUT SO MUCH AND NOW I OWE THEM 2000 DOLLARS BECAUSE I QUIT ON THEM I AM NOT HAPPY WITH THIS COMPANY!

T
T
tlmom
Indianapolis, US
Jul 09, 2012 7:09 am EDT

DO NOT USE THIS COMPANY! I got laid off from my job and told my trainer I had to stop my sessions because the gym was no where near my house. She never told me that I had signed up for "Auto Renewal" of my contract nor how to stop the payments. When I finally realized I was still being charged for sessions it took weeks to get the a call back from the training center at Gold's Gym in Indianapolis then then they only gave me the address of where to mail my letter. They refused to give me a phone number of the corporate office. I found the phone number online and now they refuse to refund my money. I agreed to a 9 month contract so I have no problem paying the full 9 months but anything beyond that should be refunded to me especially since my trainer knew my situation. To make matters worse they are still charging me for this month because they require a 30 day notice of cancellation. This company is a total scam. I wish I would have researched it before I signed up. Has anyone sued them to get their money back? I'm considering it.

T
T
Tasha P.
West Palm Beach, US
Jul 01, 2012 2:25 pm EDT

I signed up with these people for one session per week/ four sessions per month for a year. I attended three sessions (3 weeks) then I had the flu and couldn't go workout for two weeks. As I was getting over the flu, a close family member passed away so I didn't train for another 2 weeks. Not once had anyone called me to find out why I hadn't attended my regular sessions. Yet, at the end of the month, they still deducted the funds from my account. I don't think these people really care about their clients' satisfaction. I believe as long as they have an account number to deduct the funds that's all that matters. I will cancel my membership as soon as I have a chance. For anyone who's planning to sign up with them, I would suggest you find another company.

L
L
los moreno's
Santa Maria, US
Apr 04, 2012 4:17 pm EDT

As everyone above our expirence was the same. first they get you with a free session, then have you sign very quickey on the dotted line to take your money. We had our first session and a no show. second time she totaly forgot we were to meet in the am ( 5:30 ) called me at 5:30 pm to ask where i was. hum... then text me to let me know she was no longer going to train she got another job. well we got the shaft. Oh and now they want to collect $1, 400. Because i didn't fulfill my contract. I agree these guys should be out of business !

S
S
Samantha J.
Concord, US
Mar 02, 2012 10:34 pm EST

THESE GUYS ARE CROOKS! This is by far the worst customer service experience ive ever had! I was harassad by one of the representatives at the Concord CA location for about 2 weeks-including phone calls past business hours and countless voicemail messages-until i decided to give them a try after being told by the representative that i would be able to cancel it at ANYTIME.Only problem is that when i did try and cancel my membership i was told by a very rude customer service representative at theis 800 number that i would have to pay another months worth of training plus $250 cancellation fee.I tried to explain my situation to him and that i was moving to another country to no avail they guy would not let me talk and i ended up letting him know how unhappy with the service i was. I tried a different approach and went to the gym to try and talk to a representative in person and that was another horrible experience. The lady asked me for my full name in order to access my files and she kept on looking at the screen and laughing.I asked if there was a problem and she proceeded to read the notes the first representative had written on my files-calling me stupid and rude.I worked with customer service for over 10 years and never before in my life felt so disrespected in my entire life. I was also told in the beginning of the program that i would have a personalized nutrition plan and self guided workouts which i never did.I would NOT recommend this service to my worst enemy.Two thumbs down for Custom Built.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Custom Built Personal Training contacts

Phone number

+1 (678) 526-6977

Website

www.custombuiltpt.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Custom Built Personal Training?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Custom Built Personal Training Customer Service. Initial Custom Built Personal Training complaints should be directed to their team directly. You can find contact details for Custom Built Personal Training above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Custom Built Personal Training. Discuss the issues you have had with Custom Built Personal Training and work with their customer service team to find a resolution.