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Curtis / customer service in-store

1 Elizabethtown, KY, United States

We purchased 19" LCD TV 12/08, began making strange noises & seemed to be 'stuck' between on & off. Called the store, gave a guy the model# & put me on hold 10 mins.)but was apologetic & said the model is no longer available so bring it in & we will upgrade it for you. My husband brought it to store (50+ miles away) and 2 different cashiers said will upgrade it, just need to get it signed by manager. Manager came by & said no upgrade and my husband explained the phone conversation. The manager(who ignored my husband's requests for his name) said will give credit for original amt but have to pay the difference even though that model was no longer available. The manager was rude, obnoxious, evasive and egotistical. We will never go back to HH Greg, buyers beware!

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