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Currys Team Valley Gateshead / Nothing but problems

1 India

I had Purchased a TV set from currys team valley gateshead on 25/07/04. I took out a extended matercare guarantee untill 24/07/09 5 years in total. I have had nothing but problems with this product despite many repairs by mastercare

here are the dates of repairs and job numbers

1 aug 05 Job Number 204639 fault reported tv cutting out fixed on site power supply replaced

29 sep 05 Job Number 242318 fault reported tv cutting out fixed on site power supply replaced

30 mar 06 Job Number 375474 fault reported tv cutting out unable to fix on site sent to workshop for further inspection Job Number changed to 685489 collected from home on 18/05/09 mastercare had the unit for 6 weeks and one day master care spent a total of £888.16p to repair the unit

15 sep 06 Job Number 403088 Unable to fix on site transfered to workshop engineer said that the unit will be classed as bad history

23 sep 06 Job Number 463183 unit collected from home for repair

As you can see this i have reported the same fault over and over again and mastercare cant fix this problem. i contacted mastercare on 02 oct 06 and i was told that i will get a status report off an engineer about my unit no phonecall from mastercare

I have given mastercare more than one chance to fix this unit and the same problem still arises i feel that when the time comes that my coverplan guarantee runs out i will be stuck with this problem unit..

Ii have also been in touch with sony technical about this and they said that my television shares some parts with the KV-xxFQ86 CRT-TV's. here is what they had to say

The system controller (B-board) is of the same design and in addition to this, the lampdriver circuit and the secondary power supply is not always reliable.I strongly recommend you to ask an authorized Sony workshop for assistance and ask them to check all technical bulletins which are issued for this model by Sony European Center (SEC).

Due to the complexity of the set and the solutions, it's absolute of no use to try it yourself or let a non-authorized workshop try it because in that case the required technical informations on the various circuit changes is missing.

Due to the differences in datasets which are pegged to the version of the optical block, urge the service center to make a backup of the current data in the set's main NVM before performing any repair. They can make such a backup with the TRACE interface and software.

So i hope you can help me with this problem i have stated to mastercare that i want the unit changed as i no longer feel comfortable with this unit and its constant breakdowns

But all i get of mastercare is the unit will be fixed untill they see fit now i feel that i have wasted £599.00 on this guarantee

Mr David

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