Curry's / Returns
Yet another terrible experience at my local Curry's store Feb 2010 Hereford UK:
After repeatedly visiting the local Curry's store in Hereford being refused an exchange or refund after my laptop had been repaired FOUR times already in under SEVEN months, and a re-installation of the O.S twice, i have decided to name and shame with very good reason. Out of the seven months iv'e owned this laptop, iv'e probably got three months use out of it due to all of the repairs done. The level of customer service was very bad indeed, rude, and intimidating whilst we also found out that the store manager at the time lied on multiple occasions whilst changing his story a few times too. That's a different story though! Even when i wrote to the head office im still waiting 4 days later to recieve a response!!! The general experience was just awful and will spread the word never to shop their again. Indeed i was told by two seperate tech/repair guys that i was well in my rights to an exchange and/or a refund after the trouble we experienced with this laptop in particular, but was refused and throbbed off three times (after travelling long distances) by the very rude local Curry's store manager (Anthony). The manager seemed to be more concerned with his other customers who were obviously interested in spending rather than asking questions! If id of asked any other customer of my situation im sure they would of agreed with me. I can say that the younger more approachable members of staff were very polite and friendly who did genuinely want to help out but could not. To date i'm still waiting for an answer!
Anyway...to cut a long story short, we think that this store in particular should meet a higher level of customer service. Avoid Curry's!!!
To date the issue is still pending. http://www.currys.co.uk/gbuk/toshiba-satellite-l450d-04127252-pdt.html