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1.2 302 Reviews

Currys Complaints Summary

15 Resolved
287 Unresolved
Our verdict: If considering services from Currys with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Currys reviews & complaints 302

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2:16 pm EST

Currys Dodgy warranty

I recently purchased a Servis fridge freezer from Currys in Luton Inside the door of the fridge is a shelf unit which holds the milk and juice bottles etc. After a few months use, the bottom of the plastic shelf unit cracked and broke, making it impossible to use, especially after the bottom fell out!.

I took the shelf unit back to the store, only to be told that the shelf unit is not covered by the warranty! I had to buy a new shelf unit, which cost £50 can you believe? £50 for a piece of moulded plastic is a ridiculous price, as it probably cost just pennies to manufacture.

I don't understand how a part within a fridge freezer that is covered by warranty, is not covered by the warranty, and replaced when it breaks due to either poor design or manufacture?

The staff at the store implied that the part broke due to wear and tear. I got upset with them insinuating that I had broken the shlf unit, so I wrote to their head office. I sent the letter recorded delivery but never got the courtesy of a reply never mind a refund for the money I spent.

I won't be using this company again or buying Servis appliance.

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5:11 pm EDT

Currys Useless!!!

How annoyed am I with Currys.

I bought a printer from them about 6 months ago, an epson dx3850 (which is an all in one, very good)

BUT yesterday the printer broke, the printer refuses to take up paper, eg the loading mechanism is broke.

So I drove to my currys store where I bought the printer totally expecting them just to replace it under the guarantee. BUT no apparently now we have to phone epson.

I phone epson and explained they agreed it was indeed faulty. So, I have to post it back to them or goto the local repair centre where they will try to repair it. The local repair centre isn't so local it is about a 15 mile round trip, not that far but I would need to print out a map to find it, but no wait, my printer is broken.

So I now have no printer, and I have work to do. A few years ago it would have been a simple case of the retailer sorting it out and then sending it off to the manufacturer. But now because I didn't pay the extra "service care" costs I have to deal with the problem my self. Basically currys refused to do anything about it. Not sure if that is toally legal as the retailer must sort out problems if the goods are not fit for purpose, clearly a printer breaking within 6 months does mean it was not fit for purpose.

So, instead of the currys simply replacing it, I have to make a long phone call an 0870 number (which costs 8p per minute) to get epson to sort it. The epson chap was quite helpful but he refused to call me back and said the call wasn't costing me money as it was national rate. I pointed out that national rate doesn't exist anymore and infact the call was costing me a lot more than normal and why couldn't they have a normal geographical number. Eg why should they make money out of me for their fault.

Epson said that currys could take it back at their discression. So, I called currys back and they refused.

So now basically I have to travel 15 miles, or wait for prepaid post pack and goto the post office, in my time at my expense. Why should I have to contact the manufacturer and make arrangments for a repair surely the shop should do that. Other retailers I have used in the past would simply replace the printer for me, why should I do their job? I also now have to buy a new printer anyway as I've got work to print out today.

What happened to good customer service where the retailer doesn't just take your money and forget about you unless you pay them extra for a service agreement extra guarantee and placement policy which is really the level of service (appart from extra time period) that I would expect from the retailer anyway.

Basically Currys want to take your money and forget about you. I even tried to get the name and number of the area manager, they refused to give it to me. Simply saying call the 0870 national customer service number (at my expense again). I won't be buying anything at Currys ever again. In future I may as well just use internet online ordering since if it breaks I'll end up having to post it somewhere anyway so what is the point in ever going to a shop?

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8:29 pm EDT

Currys Company damaged my car during emissions check and would not pay for repairs

I took my 4-year old BMW 328xi for emissions inspection to Curry's Auto Service of Arlington one day after a major regular maintenance service at the dealer. When I got in the car after the inspection, service indicators lit up my dash showing that the 4x4 drive, dynamic traction control and antilock brake systems had failed!. Dealer said the transverse case actuator motor had been damaged and was likely a $1500 or more job to fix!. Took it back to Curry's for them to repair as their manager indicated that they should have the right to make it right:.

I had to pay for a loaner, then call them to ask about my car!. They said they agreed with the dealer on the problem and that they needed to order a part from the dealer/. The kicker was they wanted me to pay for the repair! What nerve to damage my car while it's in your care, then ask me to pay you to repair that major damage|.

Curry's advertises itself as female-friendly because they have wifi and gourmet coffee in the waiting room". I'll take Field and Stream and greasy seats for an honest mechanic any day.

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Uncle Bo
, US
Jul 22, 2011 7:50 pm EDT

It sounds like you are a little confused. The Transverse Case Actuator Motor could not be damaged during an emissions inspection. You should not blame the repair shop. If you had all of that work done at the dealer, chances are that they knocked something during the repair.

Hope this helps.

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6:41 pm EDT

Currys I will never shop at curry's again

I Bought a gas cooker in September 2009 from CURRY'S The grill had to be repaired for the same fault twice in the first year under warranty. Now 18 months later the same fault has occurred again but it is six months out of warranty and CURRY'S refuse to repair it. Customer service were extremely rude when I said I felt this was wrong as this was an ongoing fault and were totally disinterested.
At the same time I bought this cooker my son bought a laptop and paid £199 for an extended warranty until 2012. The letters on the keyboard began wearing off within months and when I spoke to a CURRY'S representative in the store in Cambridge I was told that this was fair wear and tear and not included in the warranty. Have you ever tried to get through to your local CURRY'S? It is not possible. It is a nightmare trying to get through on the phone each department puts you on hold and I am sure their customer service representatives are given nastiness lessons and probably poked with pins as they sit on the phone to make them irritable, rude and cruel to us their customers. I will never shop at CURRY'S again. I would advise anyone to look at the list of COMPLAINTS posted on the internet about CURRY'S before they shop there. You WILL be treated with respect at CURRY'S when you walk into their shop to empty your pockets into their tills but after that BUYER BEWARE!

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12:17 am EDT
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Currys Currys... Buyer beware

Bought a gas cooker from CURRYS in September 2009 and the grill had to be repaired twice in the first year for the same fault. Cooker is now 18 months old and exactly the same fault has occurred again but CURRY'S say as the warranty has expired they will not repair it. I was told to get an engineer to inspect the cooker at my own expense and send the report to CURRY'S to see if they would consider a repair, I am disabled, on a low income and can not afford to do this. When I disagreed with this because it was an ongoing fault their customer service rep told me I was not listening and refused to give me head office address saying she was their representative and they would back her up. At the same time I bought the cooker my son bought a laptop and paid £199 for an extended warranty until 2012. The letters on the keyboard started wearing off within months and some are now completely missing. The customer advisor at Currys has told me that this is classed as fair wear and tear and not covered by the warranty. I will never shop at CURRY'S again. The only time you are shown any kind of respect from them is when you are giving them your cash. Before you buy at CURRY'S take a look at the complaints logged on the internet. CURRY'S customer service is disgusting and rude and uncaring. BUYER BEWARE

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e boswell
Abingdon, GB
May 10, 2010 12:12 pm EDT
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everthing we have purchased from currys/washing mashine lasted 15 months had to buy a new one /tumble dryer 17 months/fridge freezer 9 months had to get engineer out lost all our food approx £70 got £30 compensation why is it everything we get from currys breaks down after warranty runs out

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realwolf
Blackpool, GB
Apr 28, 2010 3:14 pm EDT

I was doubled charged by currys in blackpool on my bank card and after ring the company over 23 times have still not had this matter resolved. still no repayment.

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Reg237649870
, US
Feb 05, 2014 12:30 pm EST

This seems to be a script the complaints dept follows because we had exactly the same thing regarding a TV we bought. We were told we weren't listening, etc, as above. We were even told the there was nothing wrong with the picture by someone sitting hundreds of miles away in a call centre while we were actually in front of the TV. In addition, the guy was rude and obnoxious. Yep, keep clear of Currys.

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5:26 pm EST
Resolved
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Currys installation fee fraud

Bought washing machine plus installation service which includes,
• Check that existing electrical and plumbing connections are safe and appropriate to be used for the new appliance
• Disconnect the existing appliance
• Unbox and check the new product
• Remove transit bolts
• Connect to existing plumbing and electrical sockets plus level the appliance
• Test the appliance to make sure there are no leaks
• Take away your old appliance for recycling if requested
• Ensure you are happy with the installation
When deilvered all packaging removed and "installed" but refused to test run as not his job so i tried & wouldnt drained been trying to get resolved since refused refund within 7days as "used" as not in original condition but if currys website says they take packaging off and get it working for you how can it be in original condition? Was told they charge for the installation but not always possible to do so due to the drivers no engineer came out even when "booked" team leaders etc said have no idea refuse to take calls and hang up.
Theyre actually breaking trading laws by falsely advertising not just to the UK but EU as well, absloute terrible customer service to this day i still have not received receipt as it was a purchase over and not in-store, I would expect this beheaviour from an unoffcial plumber but not a multi million Superstore like Currys!

If youve had similar situation complain and file a case they are breaking the law, trading stantards were contacted on my behalf by consumers direct!

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5:21 pm EST
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Currys tv repair

Bought a tv 8 months ago, with a 12 month guarantee only to find out when it went faulty, that the repair man will want to take it away for 28 days and you are not given a temp replacement, you are just left with no TV, rude on the phone to the extent that i felt i was being unreasonable.
Why dont they give you a replacement, or at least try and repair it at home, taking it away for 28 days as a first option is really poor.
Why call the person coming out a repair man, shouldnt it be, look at and removal man
Honestly these companies, as soon as they have your money, its a nightmare, do they not think of future sells and the customer

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5:12 pm EDT
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Currys Repairs

hi my mother purchased a tv for me for xmas last yr when she purchased it she was told that if she got insurance on the tv if anything happened it would be repaired and be collected and delivered to a currys store. four weeks ago my tv broke and an engineer collected my tv from the beckton store im still awaiting delivery back of my tv everytime i contact the engineer or the store they give me a date that i will receive my tv but it dont turn up all the staff are very unhelpful. would you beable to advice me of what i can do about this matter as i was told if i didnt receive my tv within 21 days i get a voucher for currys which i could then purchase a new tv but now there saying because the tv has been repaired ive just got to wait for them to deliver it but ive been patient and have now waited four weeks, hope to hear from you regards traceys

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cat
, US
Nov 05, 2011 2:00 pm EDT

I purchased a stereo here - when I plugged it in at home there was a loud buzzing from it (present also in the store but due to the size of the store, undetectable).

I returned it a week later and all units from the manufacturer had this defect. I was told by an imperious customer service agent - after waiting quite a long time - that she would do me a ' special favor' and refund my money.

I am doing Curry's a special favor now: buying all my electronics from Argos where the customer service agents are well trained and understand how important it is to rely on the integrity of the place of purchase.

Argos thanks you Curry's! Since my experience with your puerile self important customer service agent, Argos has benefited by my purchase of 2 computers, 2 heaters, outdoor aeriel, flat screen TV, hair dryer and a vacuum.

Fire your marketing manager in charge of training customer service reps and rethink your marketing strategy Curry's. Even then I won't return and will give your stores a negative report whenever possible.

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mattjohnson
kingston, GB
Dec 27, 2010 3:03 pm EST

Had lap top not working went to branch where had bought it to give in for repair.The New Malden branch .Sales person they cound not takei it in but had to phoe their service number.Who confirmed that I could take it in the branch who would send it for repair so had to make 2nd trip.Got text saying ready and collect from New Malden branch today.Phone new malden branch who said come to collect when I got there had to wait in a long queue and was now told not yer back what a wasted journey.Have got it in writting to say not back yet

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NITAMA
Aberdeen, GB
Jan 08, 2011 12:52 am EST

I bought a wireless USB adapter. When I pay the product, I asked sales girl whether I can get it returned if it's not worked in my computer. The sales girl said "YES". However, I couldn't get it returned or exchanged. They said I opened the product already. What the hell is that? It's cheating. How I know whether it's worked in my computer or not if I not opened it? Cheating! Cheating! Cheating! They didn't tell in 1st place when I bought it! Unlike Argos, they state clearly when you buy it; if not I surely would buy it at Argos. What the hell is Currys? Hell Currys!

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ghost of mo
Blackburn, GB
Mar 10, 2010 1:07 pm EST

On 19 th december My 3 yr old lcd tv broke and I phoned currys ( I bought 35 yr gaurentee) and the said they will colloct my tv on 23rd december. When the collection people the weather was bad (Snowed) so I placed Three (3) mats so they may clean their feet and pick up tv from living room.

When they came they had GREASE on their shoes on their shoes and walked through my passage and living room wrecking my carpets. I immediatly complained to currys and was told take pics and call in a proffesinal cleaner. who came and attempted to clean my carpet but couldnt clean the carpet and left me a note saying so.

we phoned currs and sent them supporting evidance. Last week we get a letter from currys accusing US of causing the damage and fraudulatly claiming agaist them. when we phoned them they said CLAIM OFF YOUR INSURENCE AND WE'LL PAY YOU ACCESS.

we rang cusomer service and told them this and even they agreed this was unacceptable. We claimed before chistmas now its almost easter and we still cant use our living room as its covered in grease and my 17 month (NOW mnth) daughter will be covered in it.

From Christmas to easter and no LIVING ROOM can anyone HELP.

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nightmare with currys
manchester, GB
Jan 04, 2012 7:20 pm EST

total nightmare.i should have read all the reviews before buying appliances from Curry's.it has been a nightmare from the moment my fridge and freezer were delivered.the customer service is appalling! honestly, don't ever buy from Curry's unless you want constant hassle. i cannot begin to list the problems i have had, as thinking about the entire business elevates my blood pressure. most of the employees are dodgy especially the delivery guys. suffice to say i will never purchase anything from Curry's.
whoever reads this should really really consider the stress of making a purchase from currys.even if it seems a good deal, do not bother.it isnt worth it

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8:49 am EST
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Currys Faulty laptop

I purchased an Advent laptop from Currys Cardiff in February last year, and some weeks later it developed start up problems which gave difficulty in getting into the computer. Sometimes the computer would work for some time with no problems, and would start again with no warning. The computer would go into the start up repair mode but it always came back with the message that it could not repair. I complained to Currys and they collected the computer for repair. When it came back it worked for a little while but it started to devleop the same problem. I then contacted Currys again who took me through a programme over the phone which worked for a while. In all seven phone calls were made and a further return to Currys in November - all efforts to repair came to nothing. I wrote to Currys in January this year requesting a repalcement . Someone rang me to say that my request was being refused, but that I could submit an engineers report at my own expence which they would consider. I asked for all this be put in writing to me, but this was refused. All letters to head office went unanswered. The engineers report confirmed everything I was complaining about. At this stage I asked Trading Standards for help, and they were excellent. They took over the complaint which still required me to send the computer back to Currys for their own engineer to examine. After much haggling with Trading Standards Currys gave me a replacement computer together with my engineers £40 fee. I can not say anything positve about Currys complaints proceedure. They will put every obstical in the way, hoping you will go away. Without Trading Standards I would not have stood a chance

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sue_len_2000
Birmingham, GB
Aug 03, 2010 3:50 pm EDT
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I ordered a £429.99 PACKARD BELL EasyNote TJ65-BT-041 Refurbished Laptop off the internet on the 20/07/10 and it came on 22/07/10 I thought brillant service, problem was it wouldnt boot up, phoned the tech guys and they said take it to a PC world shop for the tech guys to have a look at it. so took it there on 23/07/10 they had it till 24/07/10 but said its faulty nothing we can do you will have to send it back to currys online. Phoned currys and they said it would be picked it up on 26/07/10, and they would sent a replacement out which may get on the 27/07/10if not the 28/07/10 so we thought oh ok not to bad. they Phoned on the 28/07/10 to say they dint have a replacement and argued No-one would have told me they would send a replacement as we dont have a one to send. and if we wanted to order another computer we would have to buy one as they could not exchange the laptop for a different one and it would take upto 14 days for a refund! as my daughter is going abroad tomorrow(04/08/10) and needs the laptop we had to order the next one as we didnt have time to wait for the refund so we ordered a PACKARD BELL EasyNote LJ67-DM-028 Refurbished Laptop at £529.99 and it arrived on the 03/08/10 GREAT! we thought till we turned it on and half the picture is missing and the other half is grey and fuzzy, phoned the tech guys and they said nah its faulty send it back i ask myself is this a joke so my daughter will now have to buy a laptop either on the way to heathrow in the morning or at heathrow one thing i am sure of it wont be from currys PC World or dixons as they are all the same company which at the moment has £959.98 of my money and i dont have a working laptop and i will have to lose another day off work so they can pick this load of [censor] up

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1:10 pm EST
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Currys Faulty goods

Buyer Beware...I have just had the most frustrating experience ever. Currys of Blackpool Industrial Estate refused to refund my money on a Television that broke down within the 28 day Money Back Guarantee. The arrogant attitude of the branch Manager left me completely shocked as I returned the TV in the original packing with receipt. He offered a repair...well no thank you Currys...I want a refund. I got in touch with Customer Service, Currys Head Office, and Area Manager. I got nothing back from anyone. After several days waiting ( which was eating away at my 28 days) I decided to go to the Preston Branch where I found them just the same, perhaps not as arrogant as the Blackpool Store but not willing to refund my money, even when they tested the TV in front of me and found it faulty. They offered to send it to Head Office to be looked at. NO THANK YOU CURRYS...I WANT MY MONEY BACK!
Eventually I got through...and a reluctant refund was given! I will NEVER trust Currys again. Shop elsewhere if you want customer service and satisfaction. Currys have targets to reach and refunding money for faulty goods really must get up their noses ! SHAME ON THEM.

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hamid wahidy
Hayes, GB
May 05, 2010 9:37 pm EDT

i gave my printer to currys to fix it they took the ink off from it and blamed it on me
ill just leave to god i cannot do anything legally

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Valerie123
Musselburgh, GB
May 03, 2010 11:41 am EDT
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We are in a similar predicament, Our tv only 18th months old. Paid £619 no extended warrant taken. Surely a Tv should have life expetancy of over 18th months. Well curry sells 5 year warranty what does that tell you. (They obiviously thinks themselves that it should last or would sell them). The assistant that i dealt was very condesending and the only vocalabulary he could muster was "thats you perogative over and over again". I am waiting with anitcipation as to the outcome. Edinburgh store

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realwolf
Blackpool, GB
Apr 28, 2010 3:18 pm EDT

which store? has i am having problems with them about a refund of money after their take double the amount for goods

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3:04 pm EST
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Currys Repair

in june 2006 brought a tv with 5 tr gaurentee (21 days or we replace)!
On December 2009 I contacted your customer service department as part of my whatever happens guarantee. On 23rd December your delivery team arrived to collect my faulty T.V.

The delivery men ruined my carpets as they had grease/oil on their shoes, my living room has to be kept closed so that my 18 month daughter does not eat/spread the oil. We contacted your customer service team with this problem and after sending evidence have heard nothing from them unless WE ring.

28 days had passed and still no TV. Finally I got fed up and on 20th January contacted you at 15:30 was told by Paul from team 4 that the T.V. will be delivered tomorrow 21st. On Friday 22nd I contacted currys again and talked to Rosie who said the T.V will be delivered in 2/3 days but when I pressed her further for a delivery order/time it became apparent that No-one Knew Where my T.V was, she rang around then finally told me she will ring me back when knows something definite.

Fed Up I went to my local store for answers where I met the Manager who said if the situation cannot be resolved I will be given voucher as it’s over 21 days as part of the service agreement. I was passed onto Sue a customer service adviser who spent a 1 and 15 minutes ringing numerous places and numbers still with no success. Was advised to return on Saturday where they will try and help

On Saturday spend another 1 hour and ten minutes with another customer advisor who rang over a dozen numbers trying to locate this TV. Finally a team manager Robert suggested I ring your Tech Guys on Monday where I ask them to write Off my TV if the cant find it so that they may send an e-mail to send some vouchers to store. I also filed a second complaint about a lost T.V.

The service states One number one call. Yet I now have over ½ a dozen numbers and half a dozen different order no./ref no./ etc.

I work in a busy hospital and am on-call even on my lunch break hence don’t have time to run around hence I spent £349 pounds on a 5 yr guarantee to take the hassle out if anything happens. Unfortunately the “whatever happens guarantee” is proving to me that it’s not worth the paper it’s wrote on. The service states 21 days yet I’ve been without a TV for over 40 days.

and no site of resoluton.

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Thompson.K
herefor, GB
Feb 17, 2010 10:48 am EST

Yet another terrible experience at my local Curry's store Feb 2010:

After repeatedly visiting the local Curry's store in Hereford being refused an exchange or refund after my laptop had been repaired FOUR times already in under SEVEN months, and a re-installation of the O.S twice, i have decided to name and shame with very good reason. The level of customer service was awful, rude, and intimidating whilst we also found out that the store manager at the time lied on multiple occasions whilst changing his story a few times too. That's a different story though! The general experience was just awful. Indeed i was told by the tech/repair guys that i was well in my rights to an exchange and/or a refund but was refused and throbbed off three times by the very rude manager. The manager seemed to be more concerned with his other customers who were obviously interested in spending rather than asking questions! Anyway...to cut a long story short, we think that this store in particular should undergo a customer service lesson.

To date the issue is still pending. http://www.currys.co.uk/gbuk/toshiba-satellite-l450d-04127252-pdt.html

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12:17 pm EST
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Currys No recognition of uk sale of goods act

I bought a laptop from the UK high street electrical store Currys 20 months ago, and it worked fine until the charger decided to pack in. I did not buy any extended warranty, so walked back into Currys expecting a bit of a battle.

However, I'd read up on the Sale of Goods Act, and expected them to explain to me what process I had to follow to justify a replacement charger - in my opinion, I'd need to get an independent report showing that the product was manufactured with a defect that reduced its life expectancy.

However, it was talking to 2 sales staff, a call centre tech support guys and the deputy manager, not a single one of them offered me this route.

They all insisted that I needed to take up the issue with the manufacturer, Toshiba, and that Currys were not responsible. I demanded to talk to customer service, so was put through on the phone.

Again, I had to explain why Currys were liable and eventually they offered me the option of submitting a report. Even then I had to press on the next steps and process.

It's a long sorry tale which I'll written in far greater detail at:

http://money.wikinut.com/A-laptop%2C-the-Sale-of-Goods-Act-and-incompetence-from-Currys/neslw8ax/

I'm very unimpressed with their approach, and would urge anybody else in a similar position to press them - without making a nuisance of yourself, nothing will be offered.

Don't let them get you! Fight for your rights...

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Stacey1987
Stockport, GB
Mar 04, 2010 7:21 pm EST

I have had the same problem with currys recently. My dell laptop charger has broke 8 months after purchase, returned to the store seeking information on repair/replacement, they told me to ring support who then told me to ring, but Dell support center was closed. I decided to read on my rights online and I am still a little unsure, am I right in wanting to pursue currys for my repair/replacement or is it a problem for Dell directly.
Any information much appreciated

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ninja2
, GB
Jan 24, 2010 9:11 pm EST

drco

After 28 days and with 12 months currys store will deal with the situation for you. Take it back to the store and ask them to follow the procedure of the manufacture repair (it should then be book in and tomtom contacted for collection). After 28 currys have an agreement with tomtom that the manufacture with repair the faulty item on currys behalf. If they cannot repair then it will be replaced either directly by the manufacture or they will provide an exchange number that will allow the item to be swapped in store (not so common).

Suggesting you to contact them personally is so the item can be collected from your home which is more suited to a lot of customer but if not a collection can be arranged from store.

May I suggest that there is no need to fight and very often if you go to a store with that attitude you are less likely to get a friendly response? Only being human I find I will be a lot more helpful if people are polite.

Hope this helps

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drco
London, GB
Jan 17, 2010 12:02 pm EST
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Well said, I'm currently fighting Curry's on a faulty TomTom sat nav. Because it was returned after 28 days they won't deal with it saying its the manufacturers problem. Under the sale of goods act, what they are doing is illegal so I'll fight them all the way.

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6:23 am EST
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Currys Very bad service

I went to buy a tv, once I had choosen the product I wanted to buy I was informed that the only one left was a display model, as there was no discount offered I asked if it was available at another store, the staff checked and found that the weybridge branch had 5 in stock I paid in full and was reassured that the product would be put by for me to collect on an agreed date and time.

Went to collect my tv as arranged only to be told that it wasnt in stock after all, I asked the staff to check their computor system and it still showed that they had 5 in stock, however these were display models. I did not feel the staff even try to keep my custom I was not offered any discount to go towards another product, not even one of the display models were offered to me.

I went back to the store were I had paid and arranged my collection hoping for some kind of resalution to no avail. Although I did get a full refund, again I did not feel customers are valued.

I complained by email stating that I felt that I should be compenstated for my travel costs, time and inconvienience. Today two days later I recieved a phone call from customer sevices who offered me £15 to cover the cost of the fuel I used. I am still a very un-happy x currys customer.

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ninja2
, GB
Jan 24, 2010 8:33 pm EST

You have every right to be unhappy clearly the sales person should have range the branch and checked that the item was available. However i think that it is good that they contacted you back and offered you £15 as most companies would probably would not have.

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Currys Poor service

Due to receive order for 4 netbooks tomorrow. Having paid for the items and checked my Currys account which stated items dispatched I received a phonecall at 10am informing me that 2 items were out of stock. This is such poor customer service and when I informed them of my disappointment they offered me refurbished goods at a higher price. Never again will I shop at Currys.

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elrickdavid
, GB
Apr 07, 2016 5:56 am EDT

I have just spent over 40 min on the phone trying to sort out a problem your people caused most of that time was on hold and I was put through to three different people before it was sorted customers should not be given the run around when your at fault

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Agarner
, GB
Nov 30, 2015 2:58 pm EST

Reserved computer monitor online for collection fromwednesbury store. (Allegedly available within minutes!) Went to collect 2 hours later, kept waiting for 40 minutes then told didn't have any. Queried why it was in stock on line told they had probably had one stolen! Need to sort out stock control. Could not offer similar item. Do they not want the custom?

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car49
, GB
Jan 06, 2010 12:17 pm EST

Went into currys to buy an i pod touch just before christmas, was told it came with a free £15 i tunes voucher was taken to seating area to pay, then had the i tunes voucher revoked before paying as apparently it was no longer on offer which none the staff seemed to know about, so i abandoned the purchase went home and rang their complaints department and logged a complaint, was told that id get a call back on the subject rang them a week later as i hadnt recieved one, was told at that point that the matter was in hand and that i would definetly get a call back, again 2 weeks on no call back, so once again i ring them only to be told the guy dealing with it had gone home for the day (surprise surprise) and that the man on the end of the phone would email him, to my surprise 20 minutes later i get a phone from the man that had gone home who was dealing with my complaint in the first place, telling me that they were not prepared to do anything, all i can say is after giving curry's my trade for years i wont be doing it again in a hurry and advise anyone being offered anything free by the company not to hold their breath because it may get revoked at any given time lol .

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sue_len_2000
Birmingham, GB
Aug 03, 2010 4:02 pm EDT
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what ever you do dont touch currys refurbihed laptops ordered 1 returned it ordered another as they dont exchange unless its the same item it takes 14 days for refund so they have at the moment £959.98 and i have nothing beat that!

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traceygray
london, GB
May 30, 2010 5:14 pm EDT

i agree ive had nothing but trouble when dealing with currys

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Thompson.K
herefor, GB
Feb 17, 2010 11:05 am EST

Yet another terrible experience at my local Curry's store Feb 2010 Hereford UK:

After repeatedly visiting the local Curry's store in Hereford being refused an exchange or refund after my laptop had been repaired FOUR times already in under SEVEN months, and a re-installation of the O.S twice, i have decided to name and shame with very good reason. The level of customer service was very bad indeed, rude, and intimidating whilst we also found out that the store manager at the time lied on multiple occasions whilst changing his story a few times too. That's a different story though! Even when i wrote to the head office im still waiting 4 days later to recieve a response! The general experience was just awful and will spread the word never to shop their again. Indeed i was told by two seperate tech/repair guys that i was well in my rights to an exchange and/or a refund after the trouble we experienced with this laptop in particular, but was refused and throbbed off three times by the very rude local Curry's store manager (Ant). The manager seemed to be more concerned with his other customers who were obviously interested in spending rather than asking questions! If id of asked any other customer of my situation im sure they would of agreed with me. I can say that the younger more approachable members of staff were very polite and friendly who did genuinely want to help out but couldnt. To date i'm still awaiting an answer!

Anyway...to cut a long story short, we think that this store in particular should meet a higher level of customer service. Avoid Curry's!

To date the issue is still pending. http://www.currys.co.uk/gbuk/toshiba-satellite-l450d-04127252-pdt.html

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Currys Scam charges

My partner recently purchase a side by side/american style fridge freezer from currys - cost over £500. Firstly he was charged £50 delivery although enquiries gave a delivery charge of free to purchases over £199. Then to top it off the delivery men said they would have to take the doors off to fir it in - "no problem" he said - "ah but it'll cost you £30 up front" which he paid as they refused to complete delivery if he did not. When a phone call was made to currys they confirmed this IS NOT PART OF DELIVERY CONDITONS and would investigate a refund was given - if this happens to you question it and tell them you will ring the store to check this is not the first person i know in northampton this has happeneed to. BEWARE OF CURRYS DELIVERY MEN IF YOU FELL INTIMIDATED ASK THEM FOR A RECEIPT AS PROOF!

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johnfb
pinxton, GB
Feb 21, 2012 12:10 pm EST
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my mother in law who is 91 blind and disabled bought a fridge-freezer and asked for it to converted to a left hand opening for which she paid £15.It was delivered on time but the men could not convert it as the left hand hinge was not included.Got in touch with currys who got in touch with hoover and were told the part was not in stock and they would have to order one and it could take 7 days.My wife phoned hoover and they said they would put one in the post but never arrived.Went into store and staff phoned hoover who said they would send part but never arrived Week later store rang and said it would still be 7 to14 days brfore part could be sent.The fridge is in the only place it can be but this makes it dangerous for her to use

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Currys Total nightmare

Had a total nightmare arranging for my fridge freezer to be delivered. Arranged a delivery date in store but this was delayed by telephone afterwards. I then took a day off work but no-one showed up! I was so annoyed as i would have to take another day off work - considering they only deliver between 8am and 6pm - and cannot even tell you when in that time it wil be expect morning or evening!

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ninja2
, GB
Jan 24, 2010 8:39 pm EST

Currys can deliver between 7 am - 10 am, 10am -1pm, 1pm - 4pm, and 4pm - 7pm. This service was available when you posted your comment but it was obviously not offered to you at the time if purchase.

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Currys Awful service

I bought a printer from them about 6 months ago, an epson dx3850 (which is an all in one, very good). BUT yesterday the printer broke, the printer refuses to take up paper, eg the loading mechanism is broke. So I drove to my currys store where I bought the printer totally expecting them just to replace it under the guarantee. BUT no apparently now we have to phone epson.

I phone epson and explained they agreed it was indeed faulty. So, I have to post it back to them or goto the local repair centre where they will try to repair it. The local repair centre isn't so local it is about a 15 mile round trip, not that far but I would need to print out a map to find it, but no wait, my printer is broken.

So I now have no printer, and I have work to do. A few years ago it would have been a simple case of the retailer sorting it out and then sending it off to the manufacturer. But now because I didn't pay the extra "service care" costs I have to deal with the problem my self. Basically currys refused to do anything about it. Not sure if that is toally legal as the retailer must sort out problems if the goods are not fit for purpose, clearly a printer breaking within 6 months does mean it was not fit for purpose.

So, instead of the currys simply replacing it, I have to make a long phone call an 0870 number (which costs 8p per minute) to get epson to sort it. The epson chap was quite helpful but he refused to call me back and said the call wasn't costing me money as it was national rate. I pointed out that national rate doesn't exist anymore and infact the call was costing me a lot more than normal and why couldn't they have a normal geographical number. Eg why should they make money out of me for their fault.

Epson said that currys could take it back at their discression. So, I called currys back and they refused.

So now basically I have to travel 15 miles, or wait for prepaid post pack and goto the post office, in my time at my expense. Why should I have to contact the manufacturer and make arrangments for a repair surely the shop should do that. Other retailers I have used in the past would simply replace the printer for me, why should I do their job? I also now have to buy a new printer anyway as I've got work to print out today.

What happened to good customer service where the retailer doesn't just take your money and forget about you unless you pay them extra for a service agreement extra guarantee and placement policy which is really the level of service (appart from extra time period) that I would expect from the retailer anyway.

Basically Currys want to take your money and forget about you. I even tried to get the name and number of the area manager, they refused to give it to me. Simply saying call the 0870 national customer service number (at my expense again). I won't be buying anything at Currys ever again. In future I may as well just use internet online ordering since if it breaks I'll end up having to post it somewhere anyway so what is the point in ever going to a shop?

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Coplin
, US
Nov 10, 2009 3:20 pm EST

Due to receive order for 4 netbooks tomorrow .Having paid for the items and checked my Currys account which stated items dispatched I received a phonecall at 10am informing me that 2 items were out of stock. This is such poor customer service and when I informed them of my disappointment they offered me refurbished goods at a higher price. Never again will I shop at Currys .

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consumer litigations
Durham, GB
Dec 08, 2009 8:56 am EST

Under the law of contract your contract is with Currys for the first year, so if the printer develops a fault with in that time its Curry’s responsibility to rectify the problem at no cost to you unless the fault is general wear and tear. You can even charge any out of pocket expenses
They tell you to take it up with the printer company because they have got to the stage where they can say anything to consumer and trading Standards really do anything about it and they now that.
But you are write take your printer to the shop if they refuse to honour the contract write a letter to the head office giving them 14 days if they do nothing take it to a repair shop and charge them the full cost + expenses

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Jakea1
Witney, GB
Nov 13, 2009 5:57 pm EST

If your printer goes wrong you have a 1 year manufacturer warranty. Therefore you can send the printer off from home or take it to your local store and they will send it off and do all the phone calls.

If you bought a new car would you expect a new one if it went wrong after 6 months? No it would go for repair!

Take a deep breath and calm down!

BTW they would have picked the printer up from your house aswell via courier. :)

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Currys Awful company

I purchased a laptop from curry's on Saturday 21/02/09 at home I found that the pointer was not functioning. I contacted the technical services and explained the problem and they could not fix the problem and they said I should return the computer to the seller. Today the 22/02/09 I went to the shop and explained the problem to them and asked the computer to be replaced. They did not have one more to replaced and said that only Alfreton branch (30 miles round trip) have 3 of this computers.

And I have to return to their shop on Monday (parking and 30 min waiting to obtain a receipt for the Alfreton branch) and collect the receipt for me to go and collect the computer from Alfreton branch.

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Currys Coverplan

18 St James Gardens
Leyland
Preston
PR26 7XA

8/4/09

Coverplan ref: [protected]

Dear Sir/Madam,

I am writing with regret that I have so resort to these measures to complain. Copies of this letter has been forwarded to Coverplan, Currys head office, Watchdog and small claims court/solicitor.

I purchased a 36” Sony T.V, DVD and VCR from Currys store at the Capital Centre, Preston on 22/3/2004. Upon purchasing the items we agreed to insure them with Coverplan at your recommendation . This cost an extra £419.00 for the T.V, and £25.00 each for the VCR/DVD for 5 years cover.

At around Christmas time 2008, the T.V showed outlines around people and started flashing different colours. We persevered with it until the picture was annoying to watch, and decided to claim under the Coverplan agreement as we had never claimed before.

May I point out that from Christmas 2008 my partner has been housebound since an accident at work and operation and has not left the house. May I also point out that we have an answerphone on permanently.
May I also add that I am registered disabled with Meniers disease and cannot go out, so the T.V is the only pleasure I have.

Here is the record of utter disaster that followed:

26/2/09 – Phoned Coverplan to log repair.

2/3/09- Engineer promptly arrived (impressed upto now!). He told us that the tube was going and would have to see if the parts where available.

5/3/09- Phoned repair company to see what was happening. They said that we where not even on their system as the engineer hadn’t yet logged it. We were told to phone early next week.

6/3/09-phoned Coverplan to see if they knew anything. Was told “don’t worry Mrs Turner, the engineers will phone you when they have some news.

10/3/09- phoned engineers who said that we where on the system and they where trying to find a part.

11/3/09-phoned Coverpaln who told me that if the repair was not complete in 21 days after the engineer had called, we could raise the 21 day rule ie/ send vouchers for a replacement. Spoke to a lady called Alison.

12/3/09-phoned engineers who told me they where ordering the part and it would arrive in hopefully 7-10 days.

16/3/09-Phoned Coverplan again to see if they knew anything and they said again about raising the 21 day rule (lady called Devica).

18/3/09-Phoned Coverplan again and spoke to a lady called Jessica who said again about the 21 day rule and said “no need to contact us again – wait for the engineers to contact you. She even gave me the 23/3/09 as the 21 day rule was up.

23/3/09- Waited until close of business and then phoned Coverplan to raise the 21 day rule. The lady said she was processing it as we speak. That the 21 day rule was now raised and we would get vouchers for the television. I said thankyou at last’s its’ resolved.

24/3/09-My partner was in the bath and couldn’t get to the phone. When he came downstairs there was a message from the engineers to ask to come to take the T.V away. He rang them back and said to the lady – I have raised the 21 day rule with the insurance. She said we have tried to contact you. My partner said “ no you haven’t because I have been here 24/7 and in anyway we have an answerphone. How come you rang me the day after the 21 day rule was raised. She said we must have dialed the wrong number. My partner said itn;t it funny, you can manage to dial the right number AFTER the 21 day rule has been raised. She said because the rule had been raised she would close the case for repair. My partner said do you contact the insurance company now. She said no, we don’t, you do.

24/3/09-Phoned Coverplan who said 21 day rule was being processed and voucher would arrive shortly.

30/3/09-Phoned Coverplan as we hadn’t heard anything and was told our policy was 6 week rule and that we couldn’t claim until 6 weeks was up. Obviously we where upset that 4 people had told us about the 21 day rule at Coverplan and it had actually been processed.! We where referred to a gentleman (supervisor) called Bob. He listened sympathetically to our tale and referred us to a manager called John. After relaying the story umpteen times we repeated it again. John was adamant that we had to wait 6 weeks. We asked about the repair and he said he would instigate a new job for a repair and the engineers would be in touch. He also said that the 6 week rule stood and that if we hadn’t heard anything by 8/4/09 we could log a claim under the 6 week rule.
We waited for the engineers call…………………..

Nothing.

8/4/09- Phoned Coverplan to log 6 week rule and spoke to numerous people and eventually got through to a supervisor called Ash. He informed me that the job was closed and had not been re-opened. He said that the engineers had told him that they had tried to contact us on a few occasions. He also said that we had avoided the engineers phone calls! RUBBISH.

I can get access to my Sky phone records to prove how long I was on the phone to Coverplan, the Engineers etc. I am also contacting sky to see if I can have any record that shows who has dialled me…just to prove that we are telling the truth.

This matter is not laid to rest, nor can you close a case without it being resolved or even informing me!

I will take this all the way to prove my innocence. How can a large chain store sell insurance that is not valid.

This matter will not stop until it is resolved.

Awaiting your prompt reply.
Yours sincerely

Susan Wendy Turner

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Dishwasher
Enfield, GB
Mar 22, 2012 7:45 am EDT

We have been waiting for a part (small door catch) since September 2011 they promise each month that it will be with us but still waiting we have contacted e-mailed telephoned still we cannot get our part

Mr & Mrs Dunlea

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SteveDerwin
BRISTOL, GB
Jun 22, 2016 4:11 am EDT

21/11/10 i had integral dishwasher fitted into my kitchen old one removed and taken away on removing old dishwasher a large piece of worktop laminate was broken off. Installers tried to hide this by replacing the broken piece and scarparing before being found out . 28/11/10 letter send with photos to complaints dept as instructed to date(29/12/10 i have had no acknowledgement whatsoever. I want this matter resolved asap. the product is satisfactory so far but that is not the issue here. i would like someone to contact me asap so this matter can be resolved.

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dramaqueen1
, US
Jun 22, 2016 4:10 am EDT
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Currys will not honour nothing... They think they Know everything Inc The Law. The Customer Service Manager is so Polite he threw my disability in my face, never read my emails but SKimmed over them & then decided to Quote me! Consequently looking like the D**K H**D he is. wken l proved he had quoted me wrong he did not apologise Instead he said l Could reply to the email he sent me but l may not get a reply! copout. lve had mytv for 2 yrs £400 & Its bleeding plus It has got Solid green & red lines.. The first Call was followed up by a letter dated 6th August? l never complained till the 1St of Sept. So when he quoted me l said to him about this and he said It must be a typing error.. so when he quoted Me l Said "Typing error" Silence.. He quoted a Law to me so i mentioned the 1893 SOG & despite the 1974 & all the others no law is ever terminated added to or tweaked but not abolished... He told me then that the 1974 was Squashed but reinstated later! NUTTER. You do have 6 years to back 5 yrs in Scotland. You do not have to get an engineer & your Stat Rights over rule any warrenty/garantee even when they run out and you do not have to have anything to do with the manufacturer they have to stand there for 6 7 8 9 years not you! They claim from them and Loose Nothing only customers ;-) they think euerybody is Stupid. they and Others Should remember that without PEOPLE they would Not have a dime.. Anyway l told him i am going to Hamal hampstead HO & l will because they want to take my tv for 5/6 wks (im housebound) & nobody in my family has a tv i can borrow so Mr CURRYS SAID "HAVE YOU GOT A RADlO" ?! PS:; When he replyed to my email he Said "THE 1993 Sog law" Who mentioned 1993 ? thats how Important your Correspondence IS to them. Now i must dash to OFT/OFCOM (due to the radio ofcom isaGlso an option ;-)
Good Luck.. DQ

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angelabud
, US
Sep 12, 2015 9:18 am EDT

Just taken the third hoover vacuum back to currys under warranty. The staff laughed about the amount of times this has happened. Had to spend an extra 90 pound for a vax.

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joeyboi9
Eastbourne, GB
Apr 14, 2009 6:35 pm EDT

take them to court. poor service!

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Currys Avoid at all costs!

When buying our washing machine a few years ago we were convinced by the Currys salesperson to purchase a 5 year extended warranty for the machine. The cost of the policy was about 200euro . In hindsight, this was a HUGE mistake. The machine broke down within the warranty period. That was SIX WEEKS ago and we are still waiting for repair or replacement. The whole saga is pretty tedious to recount, but here it is as briefly as possible:

When the machine broke we called the number on the policy to arrange a repair. Two days latter the company in Galway (elektro spares) called us to arrange a repair. The soonest they could service the machine was one week later. They never made that appointment although my partner had left work early to meet them. After 10 days we eventually got someone to look at the machine. He diagnosed the fault and ordered the parts - another 3 to 5 days we were told. After the parts arrived Elektro spares phoned us to say they couldn't fit the parts until they had coverplan verification that it was under warrantee. It took several confusing phone calls to work out what exactly the problem was - according to elektro spares the service hotline that we originally called should have phoned currys UK but didn't, they had a different version of what the procedure was. We had to ring the three parties involved several times and call into currys (they don't answer their phone - ever!) to get them to talk to each other and sort it out. It as THEIR administrative error but for some bizarre reason it was us who had to sort it out. Eventually, the repair was authorized by currys and an elektro spares engineer called to fix the machine. Now they realized they had the wrong parts. They blamed the suppliers of the parts but they had them for a week before fitting them while we were trying to sort out their paper work for them. Why hadn't they checked? Who knows. Another half day had been wasted coming home to meet them. We were told the right parts would be ordered and the machine would be fixed within 3 to 5 days. That was 12 days ago, still no sign of the parts. So it is now six weeks since we originally reported the fault. We still have no washing machine.

The policy clearly states that if the item is not repaired within 6 weeks, the holder can apply for vouchers to get a new machine. On Saturday we called to Currys to apply for these vouchers. The manager told us that there was really nothing they could do as they just sell the policy and gave us two more "helpline" numbers! We called one in the shop and explained the whole painful process. The extremely disinterested person on the end of the phone went through the motions of taking down our details. They would "look into it" and get back to us some time next week - when exactly? well he couldn't really be anymore exact than that. The lack of urgency in his voice suggests to me he deals with this all the time. I told him I had never in my life experienced a worse service than currys coverplan. This provoked so little reaction I wondered if he had me on hold.

A second Currys manager approached us who appeared a little more concerned than his colleague. He at least apologized for the fiasco. This was the first time in the 6 weeks of messing that anyone involved had apologized for the incompetencies of their employers! Everyone else has just passed the buck to someone else! He took down the details and promised it would be prioritized. Monday morning has passed and the phone hasn't exactly been hopping with calls from Currys or coverplan or electro spares to sort it out. Guess we'll have to start chasing them up again! Be warned. Curry's Coverplan is a total scam.

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Joanne Davis
Bournemouth, GB
Nov 05, 2009 10:26 am EST

I have just finished a four month battle with Currys with the Whatever Happens coverplan on a Samsung TV. It is a long story but after 3 home visits and the TV being taken away it came back yesterday with the screen upside down and the fault which was that the picture came on purple/yellow was still there. I refused to accept delivery of the TV and immediately got my money back for the TV from Currys and am now doing battle with getting the money back for the whole of the Service Agreement. If anyone is interested in the whole story I could tell you.

I have today been to a local family run store and our new TV is being delivered by them on Saturday (Currys and Whatever Happens did not visit on Saturdays). The TV comes with a 5 year guarantee which I have not had to pay for and the work is done locally at the shop or in your home.

Never, ever buy a Whatever Happens Currys After Sales Agreement.

Joanne Davis - j.davis3@virgin.net

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Paul Anthony Philips
,
Nov 21, 2008 5:12 am EST

I would have to disagree with this particular rant above... I bought a 40" TV from Currys a few months ago from my local store. I was served by two absolute gents on the two occasions I was shopping for this item, first by a bearded young man called Shane and then by another very polite colleague called Matthew who put the sale through and offered me the Coverplan on my Samsung.. Now I can say for one, that I am SO glad I bought it... They both had told me that it may take up to 6 weeks to be serviced before it could be written off, and to be honest it was also written on the Coverplan receipt, so you should have known.

My son launched a Wii remote straight at the TV and broke the LCD panel completely... I brought it back to Currys with my coverplan docket and after 3 weeks or so, because it was apparently damaged beyond economic repair, I was offered a replacement with the vouchers I had been issued..

Long story short, Coverplan actually SAVED me a fortune.

Currys In-depth Review

Website Design and User Experience: The website design of Currys is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

Product Range and Availability: Currys offers a wide range of products, from electronics to appliances, ensuring that customers have plenty of options to choose from. The availability of products is generally good, with most items in stock and ready for purchase.

Pricing and Value for Money: Currys provides competitive pricing on their products, offering good value for money. They often have sales and discounts, allowing customers to get the best deals on their purchases.

Customer Service and Support: The customer service at Currys is excellent. Their staff is knowledgeable and helpful, providing prompt assistance to any queries or issues. They go above and beyond to ensure customer satisfaction.

Delivery and Shipping: Currys offers reliable and efficient delivery services. They provide accurate tracking information and deliver products in a timely manner. The packaging is secure, ensuring that items arrive in perfect condition.

Return Policy and Refunds: Currys has a fair and transparent return policy. They offer a generous return window and provide hassle-free returns and refunds. Their customer service team is helpful in guiding customers through the return process.

Product Quality and Durability: The products available at Currys are of high quality and durability. They stock reputable brands and ensure that their products meet the highest standards. Customers can trust that their purchases will last.

Warranty and After-Sales Service: Currys provides reliable warranty coverage on their products. They offer after-sales service, assisting customers with any issues or repairs that may arise. Their support team is responsive and helpful.

Reputation and Trustworthiness: Currys has built a strong reputation for being a trustworthy retailer. They have been in the industry for a long time and have a large customer base. Customers can rely on Currys for their shopping needs.

Overall Shopping Experience: Overall, shopping at Currys is a positive experience. The website is user-friendly, the product range is extensive, and the customer service is excellent. With competitive pricing and reliable delivery, Currys is a trusted choice for online shopping.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Currys Customer Service. Initial Currys complaints should be directed to their team directly. You can find contact details for Currys above.

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Use this comments board to leave complaints and reviews about Currys. Discuss the issues you have had with Currys and work with their customer service team to find a resolution.