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4.3 254 Reviews

CupShe Complaints Summary

3 Resolved
41 Unresolved
Our verdict: If considering services from CupShe with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Newest CupShe reviews & complaints

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L
10:47 am EST

CupShe poor quality and terrible returns

None of the product fit was way big or just fit like a garbage bag, when I tried to return got no help had to file claim with Papal return shipping was half my order cause the return address is in China. Pay the extra money and get something local or from a reputable company I think any positive feedback on this site is from them. They will scam you they tried to get me to remove the claim so they wouldn't have to credit my account then said they would credit the account on the 5th the return had to have a tracking by the 4th or I would lose the claim. They are slammers do not buy from them.

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A
6:09 am EDT

CupShe Be careful

Think twice before ordering, because it has to be s strict decision whether you need this item or not. For that reason never buy clothes, it will surely be smaller or bigger and they will give you a hard time with a refund.
You will never return your money in dollars, all they can offer is a credit at their store. And that's all they can provide. All your questions and requests will be ignored.
So order small things, that cost nothing. Be careful with Chinese websites in general.

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S
5:57 am EDT

CupShe never order from them

Do yourself a favor and never order from them. Their return policies are tricky and the way they behave not to refund is terrible. That's what happened with me. I wanted to return an item but got tons of letters from them stating that they can give me a credit only. Why is there no information about it? Why do you mislead people? It's a huuuuuuugeeee SCAM!

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6:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CupShe Non-delivery - No refund

So bad - waited months for my items. One arrived, 2 were MIA without explanation and no-one could tell me where they were. Ultimately began trying to get my money back...it took another 2 months with lots of nonsensical back and forth. Refund eventually came but they kept the shipping charges of $22 on a single item that was shipped on the slowest, cheapest shipping from China.

Avoid this company at all costs unless you like giving your money away.

Oh, and the item that did arrive was not as described/designed and is not wearable.

(Notice too that the genuine reviews are the ones that Cupshe responds to...not to mention that Chinese names are written with surname first and given name second - you'll see that in the reviews too!)

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R
11:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CupShe falsely advertised return policy

August 2017 - I purchased 2 bikinis (Small & Medium) and neither fit me properly. I asked for a return and this is the email I received from them:
"Thanks for making this purchase at Cupshe, we are so sorry that this product failed to satisfy you. We offer two solutions that could be of help here:
1. We can offer up to 40% partial refund of your return items value with no need of returning the items.
2. We can offer you a store credit 70% of your return items value to make another purchase, samely, no need to return the items."

Nowhere in their return policy did they mention only partial return fees.

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X
8:39 am EDT

CupShe what a scam!!

Do not believe any good reviews you see about CupShe, all these reviews are fake and in really CupShe is just a huge scam. I have ordered a bathing suit and later my order got cancelled. When I contacted CupShe they didn't explain anything and only said that I will be contacted later regarding my refund, what of course didn't happen.
I contacted them many times and they were rude and impolite! I never received my money back but even now they keep telling me that there is nothing to worry about. What a scam!

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M
8:37 pm EDT

CupShe they won't let me return my swimsuit!

I have even battling customer service for a couple days now. I purchased a swimsuit that is entirely too big for my petite figure and now want to return the unworn and unwashed product. Let's not forget that it took two weeks for the suit to arrive. I emailed customer service to get a return label but they continue to tell me that I can keep the item and get 50% of my money back or receive 120% of in-store credit. I should be able to return the item for a FULL refund because it is MY money. In-store credit does me no good because their suits are way too big for me. Not to mention that you are unable to return or exchange items purchased with in-store credit. This company is a disgrace and a lawsuit waiting to happen.

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C
11:14 am EDT

CupShe refund/return policy

My daughter ordered 2 swimsuits from this company. One fits so so, and she wants to keep it. The other is way too big, and we are trying (in vain) to get a shipping label for return. They keep offering store credit, which we do not want (especially after reading about what a sleazy company they are). Has ANYONE been able to get a refund from this guys?

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L
9:35 am EDT

CupShe refund

I have already emailed Cupshe customer service for a refund because the swimsuit I purchased did not fit right. They emailed with asking for the order number, picture of item and why the refund. I submitted everything that was asked. And now received another email basically asking for the same thing. This time, the item number, how it doesn't fit right. And now I need to be on the look out for another email.

I seriously have never had to jump through so many hoops to get a refund. I will not be purchasing from this company again.

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Elwood1991
, US
Jun 15, 2017 6:31 pm EDT
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This is happening to me. I've got the runaround for two weeks. They won't process my refund!

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A
11:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CupShe return

I ordered a swimsuit which does not fit. I cannot wear the swimsuit. does not look at all like how it fits on the website I have emailed 4 times and have not had a return label emailed. I have submitted pictures of the barcode. Order number a picture of the swimsuit. Reason as to why it does not fit. I need a return label. Right now the service is terrible wouls not purchase anything else ever. What a shame I have another order on the way, if I have to return it anything it is like pulling teeth.

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S
3:13 pm EDT

CupShe never received product

I ordered a bathing suit back on 4/23/17. As of 4/25/17 I received and email with a tracking number. The package is still sitting in CA and has never shipped. I received one email back from customer service to wait 7 more days and to follow up again. The email was poorly written and horrible english. At this point, I will never order from this company again and I want a refund. I think this company is a big scam.

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M
8:15 am EDT

CupShe order 1108734

On March 19th I placed an order of 129.75. As three items arrived, My daughters
were disappointed with product sizing as I was considering the products seem to
be very well made. I proceeded to write to your customer service regarding
returning the items and canceling the rest of the order as it hasn't been
shipped yet. Your website CLEARLY states "Orders are able to be canceled and
refunded
before shipping"
> the following items HAVE NOT been shipped and I wish to cancel...Again, NOT
been shipped.
> 1x Cupshe Chilly Ocean Water Tank Bikini Set - S for $21.80 each
> 1x Cupshe Lying on the Beach Fish Scale Print One-Piece Swimsuits - XL /
Black for $16.99 each
> 1x Cupshe Freezing Ocean Net One-piece Swimsuit - XL for $26.99 each.

Second,
> Your options are absolutely awful. I spent a total of $63.97 and you are
offering me $38! That is insulting to anyone who trusts a company with quality
customer service. The bathing suits have never been used and still have tags.
Your website also states "Easy to initiate a refund or exchange in 30 days after
delivery,
Items can be returned or exchanged generally for any reason, quality or size
problems or other reasons accepted by our customer service."
The only issue is sizing. I asked to cancel the shipping I mentioned above as it
is obvious to me your sizing DOES NOT fit my daughters!
> I want full refund of the following items and I will be happy to send them
back.
> 1x Cupshe Deep Water Waves Tank Bikini Set - S / Blue for $19.99 each
> 1x Cupshe Bule Zebra Halter One-piece Swimsuit - XL for $21.99 each
> 1x Cupshe Can't Miss This Strappy One-piece Swimsuit - L / Blue for $21.99
each .
I am dissppointed with the way I am treated and the lack of respect for my hard
earned money.
>
> Thank YOu!

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A
8:12 pm EDT

CupShe Bathing suit

I placed an order for a swimsuit and have yet to receive my order. I've sent several emails and tried calling a phone number I came across on the Better Business Bureau website. No one will respond to my emails and the phone number ended up being bogus... CupShe has taken their money from my account but I have not received my order. It's going on 13 days and I have not heard anything from this company. I will be disputing the charges. DO NOT ORDER FROM THIS SITE!

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Denise Morrone
, US
Apr 10, 2017 10:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am having the same problem. My daughter's bathing suit was never delivered, although the "tracking information" says it was delivered at 2:30 a.m. The tracking information didn't even list a tracking number! I have emailed the company twice, with no response. Of course, they have taken my money for the suit.

ComplaintsBoard
S
3:51 pm EST

CupShe no response for customer service. need to return/refund suit

Besides an automated response from CupShe Customer Service, I have had NO response from an actual rep to tell me how to return my swimsuit and get a refund. I have been emailing every day. I am trying to be nice, but the customer service for this company is terrible.

I was looking for a one piece swimsuit. The Medium, which I ordered, was very small. I couldn't even get it all the way up. I know if I ordered the large, it would be too big. I am too long for the one piece swimsuit. I would not want to look for another one through CupShe. The clothing from this company just does not fit my body type. So, I don't want partial credit or a partial refund. I want a complete refund. This is ridiculous. It shouldn't take this long to get someone to talk to me about my order.

Date: 2/27/2017
Order number 1005572
Product Name: Cupshe Seaboard Games Printing One-Piece Swimsuit -M.

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L
1:35 pm EST

CupShe won't refund money for a return

I ordered a few swimsuits from the site. My totally was about $100.00. I made sure to read their return policy before purchasing. As long as items were not clearance they were allowed to be returned.
My merchandise arrived and everything was ill fitting and very thin. I emailed them and got an automated response to provide more details of items.
It's been two weeks now or me constantly emailing them, messaging them on Facebook, and commenting on their Facebook posts. They will not respond.

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C
9:55 am EST

CupShe swimsuits/customer service

We ordered 13 swimsuits totaling almost $300 and have only received 6 of them. None of the swimsuits were true to size and we have emailed and called numerous times and cannot get in touch with anyone. The phone numbers listed do not work and the email sends me back an automated response everytime. The package we did receive had no packing slip or any type of paperwork to return the items. WILL NEVER ORDER AGAIN. Just want our money returned.

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C
3:50 am EST

CupShe wrong size! very disappointed customer.

I ordered something from this store and when my order arrived I was very happy. Quality was great, as I expected. But unfortunately they sent me wrong size and it didn't fit. That's where the all hassle begin.
I contacted CupShe and asked for a replacement for a bigger size and was told that they had only one size in stock. I wanted to return it but was told that in that case I have to pay for the return shipping which was quite expensive. In the end I decided to keep the item and give is as a gift to a friend.
I'm disappointed, because I really like the style and quality, but wasn't able to wear it. I will not buy again.

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S
1:04 pm EST

CupShe swimsuits

I ordered 3 swimsuits from cupshe.com. I got shipping confirmation from all three. I was charged for all three on my debit card account. Only one showed up at my house. The customer service numbers do not work! I called the first one and it was not a real number. I called the second one and it kept me in hold with ads for thirty minutes and then told me to dial a different number. That number was also ads. The third one on the webpage was also non working. What kind of scam is this? Please respond. This is infuriating! I will leave as many scathing reviews as I possibly can if this isn't resolved!

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L
4:19 pm EDT

CupShe poor customer service and slow refund process for failure to deliver goods

Buyers Beware... Like many other online shoppers, I am having trouble with CupShe. I ordered to items online on Sept 20, 2016. Order was confirmed and an order number provided. Vendor took payment. When I failed to hear anything back from this online retailer, I followed up with the specifics of my order and have thus far, only received boiler plate replies. So frustrated with the lack of customer service, I commented the online request for a refund. Nothing has happened and subsequently communication from retailer is vague and useless. This is the worst online vendor I have ever dealt with and it is starting to feel like international mail fraud. Buyers should stay far, far away.

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Nina Franklin
, US
Jul 24, 2017 8:46 pm EDT

I ordered clothes and got them in a timely manner but when I tried to return a swimsuit (with absolutely NO elasticity) they told me they would only refund 50%. My returns are undamaged, unworn, and unwashed.
I can't believe this. I wish complaints like these were seen before shopping with them.

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Lauren Feeney Gangemi
, US
Mar 02, 2017 1:37 pm EST

Same. Anyplace else we can report?

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Nancy Fournier
, US
Nov 01, 2016 8:25 am EDT

I too ordered 4 items on October 1st and still have not received anything. They have my money but no service. I will never deal with Cupshe again.

ComplaintsBoard
R
4:19 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
CupShe has left an official reply on this complaint.

CupShe incorrect order

I have placed a big order with CupShe and they messed everything up! When I received my order it was totally incorrect. There were supposed to be 8 things there, but I found only 7. Two items where the ones I've ordered but quality was very poor, and another five were the ones I did not order!
I contacted CupShe customer service and asked for a refund, but they said that it was against their policy and they were not able to refund my money. They offered a discount on my next order as an excuse. Very funny!
These guys are crazy if they are thinking that I will order anything from them again! What a joke!

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estefania moronta
, US
Aug 13, 2019 5:33 am EDT

I would like to know if my order is lost, I placed an order for 3 dresses to get send to New Jersey and when I go to track my package it's all the way in California (9405510895343314274766) that's my tracking number. I would like to know when I will be getting my order because you guys apparently miss shipped it

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Jenniferseymour
, US
May 02, 2019 4:23 am EDT

I ordered a baithing suit almost a month ago and it hasn't game it said the average delivery is around 11-14 days I still haven't gotten it and i don't know how to get ahold of someone?! It also says the package would be shipped in about 70 hours or so and every time I go back to it it still says that so I don't know if it was even shipped or not.

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Jenniferseymour
, US
May 01, 2019 1:02 pm EDT

I ordered a baithing suit almost a month ago and it hasn't game it said the average delivery is around 11-14 days I still haven't gotten it and i don't know how to get ahold of someone?! It also says the package would be shipped in about 70 hours or so and every time I go back to it it still says that so I don't know if it was even shipped or not.

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Renee Miano
, US
Aug 20, 2018 9:56 am EDT

Cupshe advertises that they sell swimsuits online with "easy to return"
They have NO phone number! You can only email to request a return and they do not respond. There is no way to get a hold of them at all. When the items arrived for some reason I had to pick them up at the post office with a signature and the items had come from Japan.

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m2cs
, US
Aug 20, 2018 1:43 pm EDT

Had to have Better Business Bureau get involved. They do not respond to emails or phone calls. People are not getting refunds and deliveries. I am currently waiting on their response to BBB of NJ. So far nothing yet.
I've been trying to contact Cupshe for 2 weeks.

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veronica comandone
, US
Aug 20, 2018 7:40 am EDT

Ordered suits, didn't fit, sent an email as instructed and haven't heard anything back. Swimming suits are bad, deform. They wont get back to me for a return. Do not buy from them.

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Becky hausman
, US
Aug 16, 2018 3:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Can not get a confirmation number to return a swimsuit that did not fit at all ! I have tried to reach out 6 times and no response ! Customer service has no phone number ! Not a happy camper
At all I will never order from them again

CupShe Customer Reviews Overview

Cupshe is a popular online retailer that specializes in swimwear and beachwear for women. The company has received a significant amount of positive feedback from customers, with many praising the quality of their products and the affordability of their prices.

Customers have noted that Cupshe's swimwear is well-made and durable, with many pieces lasting for multiple seasons. The company also offers a wide range of styles and sizes, making it easy for customers to find the perfect swimsuit for their body type and personal style.

In addition to their high-quality products, Cupshe is also known for their excellent customer service. Many customers have reported positive experiences with the company's support team, who are responsive and helpful in resolving any issues or concerns.

Overall, Cupshe has received overwhelmingly positive reviews from customers, with many praising the company for their affordable prices, high-quality products, and excellent customer service. If you're in the market for stylish and affordable swimwear, Cupshe is definitely worth checking out.

CupShe In-depth Review

In Summary: CupShe is a fashion brand specializing in swimwear and beachwear that has garnered attention for its stylish designs and inclusive sizing. The website offers a user-friendly experience with a variety of products at competitive prices. While the quality of products generally receives positive feedback, there are areas for improvement in customer service and sustainability practices. Overall, CupShe presents a compelling option for shoppers looking for affordable and fashionable beach attire.

Overview of CupShe: CupShe is an international online retailer known for its trendy and affordable swimwear and beachwear. The company has established a strong presence in the fashion industry by offering a wide range of styles that cater to diverse body types and personal preferences.

Product Range: The brand boasts an extensive selection of swimwear, including bikinis, one-pieces, and plus-size options. CupShe frequently updates its collection with new arrivals and seasonal pieces, ensuring that customers have access to the latest trends.

Website Usability: The CupShe website is well-organized, with clear categories and an intuitive layout. It is mobile-friendly, allowing customers to shop conveniently on various devices. The search and filter functions enable users to find products based on specific criteria such as size, color, and style.

Pricing and Value for Money: CupShe offers a competitive price range that is generally seen as providing good value for money. The brand regularly features discounts and promotions, making it an attractive option for budget-conscious shoppers.

Quality of Products: Customers often praise the quality of CupShe's swimwear, noting the use of comfortable materials and fabrics. While some reviews mention concerns about durability, the majority of feedback is positive regarding the longevity of the products.

Customer Service: The responsiveness of CupShe's customer service team is a mix of experiences, with some customers reporting quick and helpful interactions and others facing challenges. The brand's return and exchange policies are standard, and there are numerous testimonials of customer satisfaction.

Order Process and Checkout: Placing an order on CupShe's website is straightforward, with a secure checkout process. Customers can choose from various payment options and receive prompt order confirmation and receipts.

Shipping and Delivery: CupShe offers different shipping options, including international delivery. While shipping costs vary, the brand strives to provide efficient packaging and timely delivery, with tracking available for customers to monitor their orders.

Returns and Refunds: The return policy is clearly outlined on the website, and the refund process is generally timely. Customer experiences with returns vary, but the majority report a satisfactory resolution to their issues.

Social Responsibility and Sustainability: Information on CupShe's ethical sourcing and manufacturing practices is not prominently featured, suggesting an area for improvement. The brand's environmental initiatives and community engagement efforts are not well-documented.

Brand Reputation: CupShe has a strong online presence and engages in marketing efforts to maintain its brand image. Collaborations and partnerships are part of its strategy, although industry awards and recognition are not extensively highlighted.

User Experience and Engagement: The brand offers customer loyalty programs to encourage repeat business. The user interface is designed for a personalized shopping experience, and CupShe is active on social media, fostering interaction with its customer base.

Pros and Cons: Key strengths of CupShe include its wide range of fashionable swimwear, inclusive sizing, and user-friendly website. Areas for improvement include enhancing customer service responsiveness and increasing transparency around sustainability practices.

Final Verdict: CupShe receives a positive overall rating for its stylish and affordable swimwear options. Potential buyers looking for a variety of designs and sizes will find CupShe to be a viable choice. However, those prioritizing sustainability and customer service excellence may want to consider other brands for comparison.

How to file a complaint about CupShe?

**Guide on Filing a Complaint Against CupShe on ComplaintsBoard.com:**

1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button at the top right corner of the ComplaintsBoard.com website.

3. Writing the Title:
- Summarize the main issue with CupShe in the 'Complaint Title' briefly and clearly.

4. Detailing the Experience:
- Include key areas such as transactions with the company, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field for financial losses and the 'Desired Outcome' field to specify the resolution sought.

7. Review Before Submission:
- Ensure the complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against CupShe on ComplaintsBoard.com.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CupShe Customer Service. Initial CupShe complaints should be directed to their team directly. You can find contact details for CupShe above.

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Use this comments board to leave complaints and reviews about CupShe. Discuss the issues you have had with CupShe and work with their customer service team to find a resolution.