Culver's reviews and complaints 1
View all 270 complaintsCulver's - poor customer service and rude owner
My daughter and I are on a diet, so we have limited our fast food. However, we visited the Culver's on William Cannon and Brodie, It was the biggest mistake ever. To be fair this was only our second visit and the first time was great, That's why we returned. Well the nightmare started with the drive-thru, since there is no viewing screen, it took a while to decide what to order, I was repeatedly rushed and when I asked a question Elaine, would rudely reply. I proceeded to the window where I waited for nearly 3 minutes without the drive-thru person even acknowledging us. It took so long that when she finally returned I explained that we would eat on the inside, after paying first. Inside the burgers were cold and the cheese wasn't melted, the burger was made incorrectly. Which is okay, but when I told the owner Elaine, she gave me two cold mayo packets. Who wants to put cold mayo on a cold burger? I was pissed off. I asked for a refund, and told her that her customer service skills were horrible. She smiled and said will you got your money back. All I wanted was the burger microwave or something, it would have been a easy fix if she would have bother to ask me or cared. I can understand a regular underpaid employee giving horrible customer service, but an owner! That is why I will never go there again, and I tell ever one. With the economy in the shape it's end, you would think "owners" would at least try to please the customer...I didn't want free food or her to waste product by re-making the burger, all I wanted was a hot burger with mayo and melted cheese. At the Austin location Culver's, 3424 W William Cannon Dr, Austin, TX [protected]
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I was just at the Culvers in Michigan City. I was ask to pull up by a young lady working the drive thru, so I did up to another car that was waiting for an order. Another girl brought the car in front of me their order and I couldnt believe what I was hearing. they ordered a concrete mixer as did I and the girl had two of them in her hand and tried giving the driver both of them I heard him say we only ordered one, she said we must have made this one by mistake and gave it to them. I told her I was waiting for a concrete mixer, she said oh really and left.
Ok, I waited several cars behind me left and one pulled up close as he could to me. he got his order then ask the girl bringing orders out to have me pull up I told her no. I have waited longer than of those cars behind me which I noticed also ordered concrete mixers. So the short fat old man got out his car after beebing his horn serval times and ask me to pull up. I looked in my mirror and noticed the car behind him had received their order so I told him no, I am not pulling up. finally the young girl brought my order to me but not before the man called me a ### and then he told her she should have thrown the concrete mixer at me and she agreed...Culvers can go straight to HELL! and I will make all my family and co-workers aware of what happened and ask them to no longer go there as well.