Cultural Handelsges M.B.H. — tickets for events (opera staatsoper)
Hello. On 05/14/2017 I tried to book an opera at https://www.culturall.com. It turns out that the site made the reservation duplicity.
Even though it appears in the email that I received that I could cancel my reservation at any time, the site did not allow me to cancel in any way, sometimes informs that there is no reservation, time warns that it is not possible to cancel.
Thus having 02 reservations for the same people performed at the same time: 7YLE1V and NTM4GY.
I want to cancel the 7YLE1V reservation and have been trying to do this since the time of purchase on 05/14/2017.
I sent some emails to the company, which refuses all forms to make the return on my card, even though in the first email there is information that I could cancel my reservation at any time, as shown in the attached image.
That being the case, I ask you to try together with the company to ensure that it respects my consumer rights and immediately realizes the outlook of the 7YLE1V reservation.