Cuisinartcuisinart cfp-9 blade recall and customer service

Review updated:

My Cuisinart CPF-9 is on the blade recall list. I read about it just today and called Cuisinart for a replacement blade.

Have been on phone on hold for over 1 1/2 hours. The phone hung up by itself twice while waiting.. Called the recall number, and they required me to call [protected] where I was on hold for over an hour.See the Top 10 Worst Complaints in Richmond, VA Asked to speak to a manager, with all the problems I was having, and I was on hold another 10 min. waiting for a manager. The manager could not help me and gave me another number to call.

Do not have time to spend all day on the phone. Lousiest customer service I have had lately. Will never buy another product by this manufacurer or its affiliates.

Feb 04, 2017
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  • Pe
      Aug 25, 2017

    The government needs to prosecute Cuisinart for failing to perform the recall. If they have enough blades to sell new machine, they have enough to make the replacements. Meanwhile, I will never purchase another Cuisinart product.

    0 Votes

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