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Cucusoft / Softwear doesn't work and they totally ignore e mails

1 United Kingdom Review updated:

bought i pod to pc transfer which did not work. I have been e mailing them for 1 month and they just ignore. left completely high and dry as I have lost all i tunes. they obviously dont care about the customer just take your money.

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Comments

  • El
      23rd of Jun, 2011

    Purchased the Cucusoft product from their email ad site: https://mail.google.com/mail/?hl=en&shva=1#search/cucusoft/130b340e8e59ef79. In their ad they state that the software will backup ALL files on the iPAD. Well it only backs up media files. I requested a refund and explained why the program was of no use to me. They told me that they do no refund since a trial version was available on their site. I then told them that I did not go to their site, but purchased it directly from the advertisement page that they sent to me through my email. No mention of a trial version on that page. Still no answer or refund from the company. This company is NOT customer friendly.

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  • Br
      20th of Jul, 2015

    I read reviews which seemed very positive and instead of buying a trial version (which I assumed might be incomplete) I bought the paid for version. I cannot get it working a repeated e-mails to their support address are unanswered. Do not buy this product! Bruce

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