Csurance reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Csurance
Welcome to our customer reviews and complaints page for Csurance. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Csurance.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Csurance's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Csurance, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Csurance. Your feedback is an important part of our community and will help others make informed decisions.
device provided on claim is less than insured value
I use my phone for work like every moment. I lost it than placed in a claim. Claim was approved but device options offered are below what I had originally. I spoke to Vishen the floor manager and her could not help me. I was even willing to get another device and pay more money but no. I use my phone to take pictures and do social media for work purposes. The phone I was forced to take out of the two options given to me is below in spec in camera and space my work cant be done like this. To even prove my theory of the phone being less value and spec, they just sent me an sms to say my insurance premium has been decreased, which means its actually is of less value
claiming for a new phone from csurance
After waiting a whole week after I claimed my Insurance. I had to call Csurance, calling them and having to wait for a consultant for 1hour each and every time I call them. I called them yesterday to follow up and all my documents were proper. Nothing was explained to me properly. Even tried to find out if emails would be faster BUT I WAS TOLD BY THE CONSULTANT EMAILS ARE EVEN SLOWER. I have not had a phone for the past 2 weeks now, but shockingly they will never be late or delay to debit the insurance from my bank account. I have wasted a tremendous amount of time trying to fix this. I called them today from 3pm until 4:45 waiting for the next available consultant when I got through to someone I gave her my ticket number, she confirmed my ID number and placed me on hold from 4:47- 5:03pm. She broke her hold and kept quite, I said hello she just kept quite and dropped the phone on my ear. AFTER HAVING WAITED SUCH A LONG TIME TO GET HELP, TO HAVE SOMEONE JUST DROP OR HANG UP JUST LIKE THAT IS DISGUSTING, IT IS APPALLING. I DO NOT HAVE A PHONE AND I HAVE GOTTEN BAD CUSTOMER SERVICE EACH TIME WHEN CALLING C SURANCE...APPALLING APPALLING APPALLING I would never wish for anyone to go through this at all...
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