Menu
CB CSL

The good, the bad, and the ugly - discover what customers are saying about CSL

Welcome to our customer reviews and complaints page for CSL. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with CSL.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used CSL's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with CSL, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with CSL. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
M
2:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CSL leather suite

purchased a leather sofa and 2 chairs over a year ago, when they arrived they did
not match and there some faults complained day after delivery and asked for a
replacement, they refused and would only offer me a repair, accepted but faults reappeared . They put me off with excuses that leather was a natural product and it varies. An independent report costing £80 proved that they did not match as they
had been made 6 months apart, I wrote to csl and asked for a refund but again
they refused. I also discovered that csl have a reserve warehouse and thats where
my furniture came from. At the time of purchase an advert by csl claimed 'no secret
no lies nothing hidden no disguise'. Claim still going on, let this be a warning to
anyone who is thinking of buying any furniture from csl DONT.

Read full review of CSL and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
F
F
Frustrated from Newcastle
Gateshead, GB
Jun 20, 2014 7:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a leather 3 seater and a chair in October 2013, it was eventually delivered in March 2014. The chair was cut, it had pin holes in the back and there were scuff marks on the side. Their solution was to colour in the cut and pin holes, and moisturise the scuff.
They agreed to replace the panels on the chair, which I'm still waiting for.
Since then, one of the seat cushions is showing real signs of wear and tear, especially down the sides where the two cushions meet.
They have said a technician will have to inspect it but won't give a time of day. I have stated there will be no one available until after 4pm. The technician can only give 12 hours notice, but I have to give 48 hours notice or be charged!
DO NOT BUY FROM CSL OR SOFAWORKS AS IT'S NOW CALLED!

ComplaintsBoard
D
10:19 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CSL Broken contracts

Viewed furniture and needed delivery before end of November (9 weeks later). Store sales person said earliest delivery 10th December.
We left store but were pusued by salesman - he'd got agreement from Manager that they could guarantee delivery before end November.
written on order and later confirmed delivery by email within 8 weeks
Find out now that delivery will be 10th December NOT agreed date
No help other than sorry - find out now they new on 2nd November delivery would be late.
In muy opinion broken contract.
Bunch of cowboys

Read full review of CSL
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
8:44 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CSL Faulty Sofa

I purchased a leather sofa Feb 2008 from CSL. This was delivered in April 08. By Sept 08 the black leather was fading. Their rep came end of Sept 08. They accepted no liability. I persued via small claimes court (Salford County Court) and had a date set for 22 July 09 10am. at 9.15 the day of the hearing a Lisa Merry called from CSL to settle all costs + full amount of sofa. DO NOT GO TO CSL SOFAS.

Read full review of CSL and 22 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
22 comments
Add a comment
O
O
one of the herd
Barberton, US
Aug 04, 2016 4:48 am EDT

I donated plasma for many years with csl. Through the name changes and overseas owners. I have given my blood for others on a weekly basis for a small amount of money. From the company's words to help others we know this is bogus. Its about the profits. I decided to leave csl to go to telecris big mistake. It took hours to try to get out from under csl by following the rules . I know there are guidelines to follow but this was ridiculous. I gave up and went back to csl for several months. I was told that I should not try to change to another donation center. They called it moving back and forth which is not true. I did not make a donation to telecris . This made me feel that I had Little choice in who can sell my blood to the highest bidder. I was tired of going to csl. Long lines, very little seating and problems with getting paid. So I left and went to Telecris better pay not as crowded and my choice. Recently I needed to go to csl its more better for me and it should be my choice to whom I sell my plasma to. They have refused me stating ( I was counseled in changing donations centers). Meaning don't leave us you are ours or will make your life miserable which they have. Donating on and off for almost 20 years this situation makes you feel like just one of the herd.

B
B
bobbynas
, NG
Nov 06, 2010 10:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i got a text-message on my mobile phone [protected] informing me that i have won 85'000 pounds in the Nokia UK promo NHM-7 and i will like to know how i can receive the payment and if the message is true.

D
D
Dr Malc
Fleetwood, GB
Jan 28, 2015 7:56 am EST

Now known as Sofaworks, They have been to a recliner of mine twice now to rectify faults ( just over 12 months old ) Service is mediocre to say the least. the last engineer told me it had been fitted with the wrong screws.

I have written a letter to say that if any further defect occurs then I reserve the right to reject the chair or have refunded appropriate monies. Their response was that they were entitled to repair it, and that any defects should have noticed and rejected on delivery ( what muppets!) . They do not understand the law, or at least try to fob you off. I have contacted Trading Standards who assure me under the Sales of Goods Act I can reject this as a 'not fit for purpose'. If I get any further problems, then I shall contact the Ombudsman, and failing that take them to the small claims court. I will not be beaten by these shysters, and would under NO circumstances buy from them again.

T
T
Tracey Crabtree
Darwen, GB
Nov 17, 2014 5:44 am EST

Cel/Sofaworks they don't seem to of learn't from the watchdog broadcast, 15 months on and consumers like myself are still receiving faulty furniture such as peeling leather, their favourite saying is its WEAR just after 2 months!. Visit the sofaworks review centre it says it all the only happy customer are those who have been treated nicely when paying for their furniture but had not yet received it

K
K
ken dan
, GB
Aug 29, 2014 12:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a corner suite /chair from Sofa works used to be called CSL. After waiting 12 weeks it arrived in June 2014 was damaged> The delivery driver reported it over the phone and customer service said they could not send anyone out for a fortnight. We then asked for a refund.

IT took endless phone calls with promises of call backs by customer service which there were none. Returned to the shop and the salesman disappeared. The manageress told us we will just have to wait and she was not going to argue with us. We then quoted paragraph k at the back of invoice. Which say if sofas damaged and is reported on the same day you are entitled to a replacement/repair/refund to which she answered that is not what it means.

Sofa works never once offered us a replacement nor a refund only a repair. This sofa was never sat on and cost 2, 600 still had label attached. All the customer service said to me was we have the right to repair and we have all these conversations recorded. We continued to fight and sent recorded delivery letter to manager in head office. Still no reply We phoned head office complaint and the lady told us they never received any letter so go back to the post office and find out who signed for it. After about 25 minutes I received a call saying they had the letter.

We were offered a replacement and we declined and asked for refund as we have lost all trust. Hurray we got the refund.
Never again sofa works you are hell on earth.

P
P
Phil Ashton
Sheffield, GB
May 23, 2014 9:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Purchased a 2 and 3 seater settee from csl in Feb 2013 which are now creaking when anyone sits on them. £47 later someone comes to look at them and says its just general wear and tear ! I dont think so in something thats only just over 12 months old. Someone supposed to be ringing me from head office but no call yet - dont think there will be either as they know their suites are rubbish. Anyone got any advice to point me in which direction to go next ?

Y
Y
Yassa
Wakefield, GB
May 09, 2014 1:18 pm EDT

we bought the naphier corner suite in january 2012 and paid extra for 5yr warranty we made a claim in sept 2012 because one of the kids spilt juice and stained the seating cushions at first they disagreed then when i phoned head office they agreed to replace, thinking we will be sorted before xmas we were very wrong i kept having to ring up n chase up for the next 6 months they kept telling us that theyr coming from China and its the chinese new year WHAT for the next 6 months any way when they arrived they didnt look right to me and my partner was just glad she got them but i wasnt happy the material looks cheap and the foam just isn what it should be i now sit on it and i can feel the frame of the sofa i know theyr not to the standard of what they should be i wouldnt be surprised if they fail the fire safety standards im thinking of contacting them sometime soon and see what they think, after watching the fake britain program on sofas and matresses it gives u alot to think about especially imported furniture from China because it all failed the safety standards on the show

V
V
VeryUnhappyLady
, GB
Jan 30, 2014 5:09 am EST

I am having huge problems with csl. During my pregnancy, we decided a new sofa would be a good idea, for comfort for when the baby arrived. Sofa arrived (3 months ago), as did our baby (1week later). Arriving home from hospital, I found I could not sit on the sofa, because each of the seats were uneven. It would tip you to the side. Lying down on it was impossible and causes physical pain.
I called to explain the fault. Someone came out. It was explained to me that the sofa came from china and had been packed in / squashed, and that sitting on it for 6 months should sort it out. I explained that I couldn't sit on it, it was causing me pain. I also had been advised by my physiotherapist not to sit on it, because it was damaging the alignment of my hips and pelvis (Imagine sitting on a slope, with one hip higher than the other)
I called to dispute their findings and pleaded with them to replace the sofa. They finally said they would, but at a cost to me! The Sale of Goods Act 1979 says that goods that are not fit for their normal purpose are not of satisfactory quality and you may have the right to return them to the seller and get a refund.
By their own admition there is a problem with the sofa due to incorrect storage in transit, but the solution is for me to pay for a replacement, or cause myself physical damage over a period of 6 months (which by the way, I very much doubt would solve the problem) in my opinion, the seat cushions are unevenly stuffed. After infuriating conversations with their customer service team, I have no choice other than tofollowing up with an ombudsman, which I fear will take an age to resolve.
I'm currently on maternity leave, and desperately want to cuddle up with and enjoy my new baby. Instead, I'm sitting on an uncomfortable dining chair looking at a £2, 300+ sofa, that we cannot sit on. I am astonished by the poor quality of the product, and their insistence in defending said product and greatly distressed by their appalling customer care.

G
G
Gaz1981
Grantham, GB
Nov 29, 2013 7:54 am EST
Verified customer This comment was posted by a verified customer. Learn more

We bought a sofa from CSL, worst thing i have ever done! I bought the sofa 6 months ago, still havent got a trouble free sofa. First one the material was sagging on the arm, seat cushions rippled, little cushions bobbly and mis-shaped. Several visits from tech support, if you can call them that. Cushions need a bobble brush and sagging was due to the cold from my front door! After many calls to the call centre they agreed to replace. I then visited store for a replacement, order a different sofa as last was rubbish. 2 weeks later head office rang informing me i havent order a replacement! They spoke to the store and they informed them i havent been there! More fun with customer service, they ordered me one on the phone 72 hour delivery great. Waited for a call for delivery never came, rang them again, was told the sofa i ordered in store wasnt due to be delivered until 15th December! Funny thing they said i havent been to store. Then they realised the mistake and gave me date for my new sofa. All good it got delivered... No the lead for the sound had the plug missing. They ordered a new one, was told within the week it will be sorted. 2 weeks later he turned up to fix all good... No there was a part missing inside! Now its going to be at least another week. I never known a company like this dont make the mistake i did avoid!

A
A
angelmaz
Hertford, GB
Oct 17, 2013 2:50 am EDT

Me and My husband went to CSL to be stalked into making a decisions on the spot where ever we went the sales assistant was behind us. We made a decision to but the SERENA sofa because she insured us that we would be covered for everything if anything goes wrong.
We both phoned CSL on different days to be told that we are sitting on the cushions to much and that if they came to us plumped up they should stay that way.
This company also told us if they listened to all there customers they would be out of business which means that CSL know that they are CRAP and don't want to help replace problems.
We are at the moment trying to find out what we can do and have had enough of CSL.
We went to a company to find out how much it would cost to change the cushions and they quoted us over £700. We are sitting on a sofa that has not only sagged and in poor condition but we dont know what to do.

ComplaintsBoard
P
9:28 am EDT

CSL Newly delivered leather sofa

Dear Sir/Madam,
I am hoping you would point me to the right direction regarding a complaint with sofa company CSL.
Cutting the story short, when it was delivered we noticed there are a few obvious defects on one of the leather sofas. The ones in the show room didn't have any marks on them.
We have spoken to the company and they are unwilling to exchange or refund us and really don't seem to be bothered as we have paid the full amount.
We are in the process of getting a leather specialist to see if the it is natural or if it is faulty as we are aware it is their word against ours. Do you have any other advice for us?
I look forward to hearing from you soon.
Many thanks for you time in reading this message.

Read full review of CSL and 1 comment
Hide full review
1 comment
Add a comment
M
M
mr mrs smith
Birmingham, GB
Oct 02, 2013 3:43 am EDT

mr mrs smith . had cudos 30/9/13, mark arm before delivery men left.had phon call to mend it. ony day sitting on long soft,
feel like singking on seat, rang up to get mony back not satfide with it, they only coming to look. my old one of 7 years was beter, i gave to my family. the moeny you pay 2, 000 you would thing you would hlep couster. it is very up seting . gave me back ack.

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.