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CSL / Newly delivered leather sofa

1 United Kingdom Review updated:

Dear Sir/Madam,
I am hoping you would point me to the right direction regarding a complaint with sofa company CSL.
Cutting the story short, when it was delivered we noticed there are a few obvious defects on one of the leather sofas. The ones in the show room didn't have any marks on them.
We have spoken to the company and they are unwilling to exchange or refund us and really don't seem to be bothered as we have paid the full amount.
We are in the process of getting a leather specialist to see if the it is natural or if it is faulty as we are aware it is their word against ours. Do you have any other advice for us?
I look forward to hearing from you soon.
Many thanks for you time in reading this message.

Pa

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Comments

  • Mr
      2nd of Oct, 2013
    0 Votes

    mr mrs smith . had cudos 30/9/13, mark arm before delivery men left.had phon call to mend it. ony day sitting on long soft,
    feel like singking on seat, rang up to get mony back not satfide with it, they only coming to look. my old one of 7 years was beter, i gave to my family. the moeny you pay 2, 000 you would thing you would hlep couster. it is very up seting . gave me back ack.

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