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Crystal Bay Caterers
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Crystal Bay Caterers
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www.crystalbaycaterers.net
www.crystalbaycaterers.net

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2.0 4 Reviews

Crystal Bay Caterers Complaints Summary

1 Resolved
3 Unresolved
Our verdict: When using services from Crystal Bay Caterers with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Crystal Bay Caterers reviews & complaints 4

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ComplaintsBoard
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11:04 am EDT

Crystal Bay Caterers catering sanitation

I had a very bad experience - so bad I contacted Operations and Review / Office of Customer and Government Relations Division of Hotels and Restaurants, Florida Department of Business and Professional Regulation. She pointed out Crystal Bay Caterer report sanitation report online, it speaks for itself - I saw Crystal Bay is rated as a Risk level 2: This is the definition she provided me of Risk Level 2 - they are so bad they have to be inspected twice year, most clean companies are only required to get reviewed once a year. This is the criteria I was given to earn a Risk level 2:
* Cooks raw animal food and cools any cooked/heated TCS food; OR
* Conducts a special process [ROP; growing sprouts; smoking TCS food for preservation; curing TCS food; uses additives or components to make a food nonTCS (such as using vinegar to achieve a pH of less than 4.2 for sushi rice); holding live clams, mussels, oysters or scallops in a water tank; custom processing animals for personal use (e.g., cook your catch)]; OR
* Serves any raw or undercooked animal food - requires a consumer advisory

I processed an official complaint, #2018025311 on 5/15 - as all of Crystal Bay Caterer Sanitation reports, it is online; but this summary is not an inspection report, but the response to my specific above complaint

"Violation Observation Intermediate - Certified Food Manager or person in charge lacks (which is Chef Sam LoPiccolo) knowledge of foodborne illnesses and symptoms of illness that would prevent an employee from working with food, clean equipment and utensils, and single-service items."

Read full review of Crystal Bay Caterers and 1 comment
Update by Sandra 123456789
Feb 01, 2019 11:19 am EST

It was intevetedly posted and I hereby retract the post.

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Sandy Treacy
, US
Sep 30, 2019 12:09 pm EDT

Closed and Resolved

ComplaintsBoard
J
7:35 am EDT

Crystal Bay Caterers sanitation - poor fla department of health inspection - making people sick

I Crystal Bay Catering (chef and owner Sam LoPiccolo) hosted my friend Barbara Christmas 2017 for us. Everyone got sick afterwards - the food was definitely not good. So after the event and I got time I look into it further. I looked Crystal Bay Caterers up on the internet on Fla Department of Health inspection. Crystal Bay Caterers (chef and owner Sam LoPiccolo) was inspected as early as on April 19 2018 and they have like an Administrative Compliant recommendation filed against them for consistent bad sanitation reports over the years. Their kitchen crew do not even wash their hands before they handle food, it is in the report.
Barbara already did a Yelp review on them, but obviously the word did not get out in time for us - Crystal Bay Caterers (chef and owner Sam LoPiccolo) ruined my Christmas - before you use them you should look Crysta Crystal Bay Caterers (chef and owner Sam LoPiccolo) up on the internet Florida Health Dept. Business: CRYSTAL BAY CATERERS District: Region 2 •License Type: Catering License Number: CAT6013815 - lasts review had an Administrative complaint recommended (Follow-up Inspection Required) for 5 violations - repeat violations.
Read some history, this Crystal Bay Caterers (chef and owner Sam LoPiccolo) has to be reprimanded by Fla Health Department for stupid simple things like not washing their hands before using their bare hands preparing raw food. What a [censored] Chef Sam LoPiccolo is, the Health Department is in your kitchen, you know you are being watched, and you still do stupid (and gross stuff) right in front of them? I can only image what Chef Sam LoPiccolo does when he is not being inspected. Again, do not take my word, look up their entire report yourself before you use Crystal Bay Caterers owner and Chef Sam LoPiccolo

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Jame Krik
, US
Nov 17, 2019 11:30 pm EST

My above post/review was inadvertently posted with wrong and misleading information on Crystal Bay Caterers and I hear by retract the post/review and any confusion it may have caused
James Krik

ComplaintsBoard
S
12:34 pm EDT

Crystal Bay Caterers sanitation and professionalism

My initial complaint, from personal experience with Crystal Bay Caterers, was kitchen state, food handling procedures and general sanitation - which was latter reinforced by reviewing this companies Florida Health Reports (on line). One of by big issues is kitchen staff not washing hands at all, let alone wearing gloves when handling food. This information of poor sanitation is also available online on the Tallahassee Democrat.

Back up to the above is a site called HealthCodeViolation. This web site lists 281 restaurants and catering companies in Boca Raton.
• 224 have Zero violations, 80 %
• Crystal Bay Catering has 11, which is a worse score than 246 other food service companies in Boca.
• Crystal Bay Catering has a worse health inspection score than 88 % of all the Boca Raton food services. If this was a test on a Bell Curve, Crystal Catering would get a "-D". from a generous teacher.

What is more concerning was owner Sam LoPiccolo reaction to a good faith customer review - see complaint online by google "University of Alabama Compliance Office Code of Conduct Violation Birmingham Alabama" A copy of the letter he sent was scary, and that is a mild example. What was even more scarier was that before he sent that email to me, he was harassing my wife at her place of work. Why would he and email my wife to make me take down my reviews I did? That behavior is what you expect in a Martin Scorsese Mafia movie, not a catering company chef in Boca Raton.

Desirable resolution would be instead of sending me nasty emails threatening legal action for a legitimate review/warnings, Sam LoPiccolo with Crystal Bay Caterers just cleans up his kitchen. We already have one documented instance in Dec 2017 of people getting sick over his food. See Yelp review Crystal Bay Caterers by Barbara K. @ Delray Beach, FL.

Read full review of Crystal Bay Caterers and 3 comments
Update by Sandra 123456789
Jun 11, 2019 3:58 pm EDT

“This post was inadvertently posted and I hereby retract the post.”

Update by Sandra 123456789
Apr 01, 2018 3:19 pm EDT

Big issue is unprofessionalism, thugish behavior - I have issued a few complaints on web sites like this based upon two customer experiences - and overall sanitation concerns - details see scam report "Crystal Bay Caterers Sam LoPiccolo Catering Concerning Health Inspection report - consistent violations and fines and fines going back to 2012 Boca Raton Florida" Report: #1383074. and "University of Alabama Compliance Office Code of Conduct Violation Birmingham Alabama" The owner keeps contacting my wife and threatening her to make me remove my reviews. Her HR department has Sam LoPiccolo on a company block list because of this. Last email exchange between myself and Sam LoPiccolo over customer service and that his harrassement had to stop was Feb 16 2018 - he has refused to respond.

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Jame Krik
, US
Nov 17, 2019 11:33 pm EST

My above post/review was inadvertently posted with wrong and misleading information on Crystal Bay Caterers and the owner and I hear by retract the post/review and any confusion it may have caused
Sandra [protected]

J
J
Jame Krik
, US
Nov 17, 2019 11:39 pm EST
Replying to comment of Jame Krik

The reviews that I posted and am retracting were posted under the Sandra [protected] name

J
J
Jame Krik
, US
Nov 17, 2019 11:43 pm EST
Replying to comment of Jame Krik

The Sandra [protected] was an alias name that I used to post these incorrect reviews and comments

Is Crystal Bay Caterers legit?

Our verdict: Complaints Board's thorough examination reveals Crystal Bay Caterers as a legitimate entity with notable strengths. Despite a 25% resolution rate on customer complaints, which invites a closer look, Crystal Bay Caterers stands out for its commitment to quality and security. Clients considering Crystal Bay Caterers should delve into its customer service record to gauge compatibility with their expectations.

Crystal Bay Caterers earns 94% level of Trustworthiness

Perfect Trust Endorsement: Crystal Bay Caterers achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Crystal Bay Caterers. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Crystalbaycaterers.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Crystalbaycaterers.net you are considering visiting, which is associated with Crystal Bay Caterers, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Crystalbaycaterers.net has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The crystalbaycaterers.net may offer a niche product or service that is only of interest to a smaller audience.
  • Crystal Bay Caterers protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
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6:53 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Crystal Bay Caterers catering sanitation and professionalism

I have had two issues/experiences from this company, sanitation and professionalism - two personal experiences as recent as 11/13/2017 and 11/8/2017.

Sanitation is not limited to my experience, Google Crystal Bay Caterers Sam LoPiccolo Catering Concerning Health Inspection report - consistent violations and fines and fines going back to 2012 Boca Raton Florida. Professionalism was Sam LoPiccolo, harassing my wife to make me take down my reviews. Sam LoPiccolo finally did contact me, you can read his email directly and judge his professionalism on online report 1412602 "Complaint Review: University of Alabama Compliance Office

Read full review of Crystal Bay Caterers
Resolved

It was intevetedly posted and I hereby retract the post

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+1 (561) 338-4742

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www.crystalbaycaterers.net

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