Crunchyroll / Ellation reviews & complaints 15
Keywords
website money account site free trial watch membership cancel anime payment comments videos complaints emails company services premium shows subscribe viewNewest Crunchyroll / Ellation reviews & complaints
Elation mountain view
Out of the blue they started taking money from my 16 yr old daughter's personal savings and checking accounts from her hard earned money. We have never heard of this " company" nor do we have any idea as to how they got her information or were able to get these withdrawals authorized. I have tried to contact them with no success or response. I am disgusted that they would steal from a child and they should be held accountable, especially since it seems to be a continuous cycle of theft with this "company" Immoral and Disgraceful!
Claimed loss: No one's business, she's a minor
Desired outcome: Money returned with apology and explanation, " company" out of business
I am paying crunchyroll monthly to successfully watch videos on crunchyroll - but there is constant interfering on the videos.
I have complained to Crunchyroll recently time and again about the constant interfering I recieved while trying to watch videos on their website. The videos are not being allowed to show in full screen, there have been videos starting to show when I never put in one to watch!? Then there is the orange circle going round non stop on the screen when trying to watch a film. This very morning I have incountered these problems!
Desired outcome: They need to refund my money, and have the necessary 'high-on-the-ladder' professionals put safety measures in their systems to prevent any interfering from further happening on their sites, It's not like it's impossible!
Account login
After creating a free account with Crunchyroll at the beginning of 2021 (or maybe the end of 2020), I haven't been able to login to it again. I created a new account (in April 2021) and I am having a similar problem (that being that I can only login to my account on one device). I wish to know if I have done anything against the terms of service for this to happen and whether it could be fixed. Thank you however for all the great content on your site.
Desired outcome: I would like to be able to access my old account.
I'm sorry, I'm from Australia not America (I can't seem to change that on the complaint itself).
Is Crunchyroll / Ellation legit?
Crunchyroll / Ellation earns 91% level of Trustworthiness
Perfect Trust Endorsement: Crunchyroll / Ellation achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Crunchyroll / Ellation. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Crunchyroll.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Crunchyroll.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Crunchyroll / Ellation and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Crunchyroll / Ellation has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 15 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Crunchyroll / Ellation protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Crunchyroll / Ellation. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
unauthorized credit card charge
I received a paypal notification that $10.62 had been sent to Ellation, Inc. From what I remember, I haven't purchased anything from this company. I don't have a Crunchyroll membership either, so I can't imagine what it's for. I believe I cancelled the payment through Paypal, but I'd like to confirm it's been cancelled. I have the Paypal transaction ID: 57C81885A6563625R. I hope this helps with location the information. I'd like to know what this transaction was for and I'd like to make sure the payment was cancelled. Thank you.
unauthorized credit card charges
I am trying to figure out what I am being charged for. As far back as I can see I am being charged on the 8th of every month for either $9.99 or $10.96. I need to know what this is for? The description says digital media. If you can tell me what this is for and I agree that it is something I signed up for then everything is fine. Otherwise, I want charges stopped ASAP.
Daneen Housman
[protected]
[protected]@gmail.com
services provided by the company
Been paying for premium, which entitles me to new subbed anime an hour after release, this works fine. However if I can't even access there website how am I meant to use their services. On top of that i'm paying for a service which I can't use.
For the last couple of hours been trying to access the site with no prevail or even signs that its gettign better
free trial membership
After my free trial they kept deducting money for the last 3 years got refunded 4.99 pounds and after that they would still owe me around 140 pounds ... asked for help they never helped, not even responded to my emails at all ... don't really know what else to do to get me money back . The reality is I was paying for something that I never agreed, it was a free membership with a free trial and that was it, I have screenshots saying that my account it was a free account and not the premium and my money kept being deducted from my acc .
premium account fee
I used my card and paid for my premium account but it was not activated. Crunchyroll took my money very fast but they did not update my account and when I contacted them they did not reply. It's now more than a week and I still can't use my account and they did not refund my money. Crunchyroll is silent, and it seems like these people don't really care.
I am very disappointed, because I used Crunchyroll for a long time and was in love with their site. I was very excited to get my premium account and of course I was extremely disappointed when I realized that I only wasted my money. I hope they'll contact me as soon as possible and we will resolve this together, but as for now I am truly upset with Crunchyroll.
they want only money!!
These guys are not here to make you happy, they are here only to take your money! They were charging me for who knows what and when I asked them to cancel my account because I did not want to deal with Crunchyroll any further, they said ok! But they did not cancel my membership and my account is still there and they still charge me! This site is only a business, and these people really don't care about their users. Very sad. I checked the reviews and the are many of bad ones, and the only way to cancel is through PayPal. I hope this works.
this company took out money from my account
This company stole money from my account. I decided to try this site because they had the English version of an anime I want to see. I joined the site and sighed up for the free trial. After I finished watching the anime I decided to cancel my account. But I couldn't do that! Every time I tried an error message appeared. I tried to contact customer service but it took them 3-5 days to respond. By the way, they don't even have a phone number! Later I received a message stating my account was successfully deleted. But those were lies! They also charged me three times for who knows what! They took $50 from me and in the end refunded me only $5! Horrible company! I really hate it!
they took money for so-called free option
People, be careful, because the company www.crunchyroll.com is taking money for the services. They offered to watch the apps and movies, and there were different option. It had free option, but it wasn’t free at all, because I have chosen it, but money was taken from my account. I noticed it too late. I tried to cancel this option, but I needed the confirmation from the rep. But I got nothing, because this person decided to ignore me and tried to avoid all my emails.
their membership was total crap
I registered on the website www.crunchyroll.com. As well as I paid for the gold membership, but these jerks took money from me within couple of minutes. Unfortunately, their website worked with problems and I couldn’t log in. All my emails and complaints to the moderators were ignored. The website is real waste of time and money, so stay away from them.
they continued to take money from me
People, stay away from the website www.crunchyroll.com. I had a subscription for them, but it finished couple of days ago. I checked my account and it turned out that they continued to take money from my account. WTF? I tried to find their contact info, but it was impossible. I wonder if there are people, who faced the same problems. Please, share this info and post comments about your things with them.
difficult to stop membership
I don’t advise you to visit the website www.crunchyroll.com. I went to this website and watched the videos, but it was horrible. These videos stopped all the time and the resolution was also bad. So don’t waste your money and time on this website, ‘coz you won’t return money and it was very difficult to cancel my membership. So, please post comments and share your vies about this website.
this sounds fishy, i had a account with them. i canceled with no issues. while i was a member they did not ask me for money, and the videos worked fine. check your internet, there might be a receiving issue with viewing videos online.
waste of time and money
The site promises a free trial for two weeks to watch anime. In reality, these shows can be seen for free. Second, when the trial is over, payment or working for them is required to view these shows. Again, waste of time and money. They say that their site has no viruses. It is most likely true, but the amount to subscribe to their website is about the same amount you can use to get decent virus protection software. Don't pay these guy to watch something that they do not own.
Keep getting charged for something I've never used or signed up for, never even heard of it, Google Ellation for 69.99..
I have no clue what this is and why they trying to charge me for it.. someone help?
I'm glad that I always have my cash app card locked so I don't get charged for nonsense like this!
Plus I've never signed up for any crunchroll membership, ever.. never heard of it
I have the mature content turned off, so while trying to find a kid friendly anime to watch with my kid i watched episode 1 of goblin slayer and 10 minutes into the anime it shows a girl getting gang raped by goblins! Unacceptable!
I need my premium account be activated as i got billed since 19 NOV
This sounds like a fake review, while some of the info is true. Viruses are not, while on the Internet no matter where you go there is a chance of getting a virus. when a company states they are virus free, that means when you link to them you wont get any. if you go to another webpage or have a add on that a virus "likes" they will go after that program linked to the Internet. i could claim that complaints board gives me viruses. But that would be false since i have 7 tabs open and I'm using a public wifi. Public wifi is not safe to link to due to possibility of getting a virus. I know i wont cause i have good protection. Though i will get some i don't know i have.
Contact Crunchyroll / Ellation customer service
Phone number
+1 (415) 796-3560Most discussed Crunchyroll / Ellation complaints
waste of time and moneyRecent comments about Crunchyroll / Ellation company
waste of time and moneyYour Voice Matters: Our Commitment to Genuine Reviews
At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.
ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.
ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.
We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.
ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.
Is ComplaintsBoard.com associated with Crunchyroll / Ellation?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Crunchyroll / Ellation Customer Service. Initial Crunchyroll / Ellation complaints should be directed to their team directly. You can find contact details for Crunchyroll / Ellation above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about Crunchyroll / Ellation. Discuss the issues you have had with Crunchyroll / Ellation and work with their customer service team to find a resolution.