Crunch Fitness
reviews and complaints

I'd like to file a formal complaint. Sylvia Hodge, a sub Zumba instructor kicked me out of class for recording my Zumba fitness. It was very upsetting to be humiliated and very unprofessional. The manager Shane was very rude and disrespectful issuing me a paper to be exempt from the gym Crunch. All I wanted was a sincere apology for being treated so poorly at Crunch in Huntingdon, Valley, Pa. Please help me in anyway you can. I didn't want to quit my membership. I only wanted respect and an apology. Erin

Unauthorized credit card charge was made on August 18, 2018 . Management was notified and has been sent several emails and I was told that it would have to go to corporate and it is my understanding that this manager did not even address the issue with corporate. Therefore, I am giving Corporate the opportunity to address this is an authorized purchase and refund my $330.00 Before I file with the Better Business Bureau and pursue all available legal options including filing a lawsuit for breach of contract in violation of the electronic funds transfer out California consumer legal remedies remedies out and California business and performance code sec.17200 seeking all available statutory remedies. I have proof of email communications.

When I signed up, I was persuaded to sign up for the most expensive membership. I asked if I was going to be able to downgrade without a fee and was told I could downgrade with no problem and no fees. After 6 months, I tried to downgrade and they want to charge me $20 to downgrade! Wth! They lie to get you signed up and never stick to what they promise.

My company decided to get a corporate membership, great! What wasn't great, we charged over $21, 000 and still haven't received a refund. It has been almost two months and we were told we would receive a check, hasn't happened, we were told the money will be refunded back to our card hasn't happened. We have been speaking with our local guy and he just keeps saying corporate in NY is taking care of it and supplying us with 101 excuses to why it's not happening. We even canceled one membership and are still getting charged for all of them. The service has been terrible and no real answers have been provided to us. I feel embarrassed for them at the level of service that has been put forth, I'm trying to call "corporate" myself since my local membership salesperson sucks but can't seem to get a hold of anyone. We're a small business and $21, 000 is a lot of money to us.

Trainer Melvin work at Crown Heights Crunch in Brooklyn.He stated that Crunch corporate office said the members of the gym can no longer jump rope on the main floor of the gym.Why?We did nothing wrong. We're in one small space in that big gym. Trainer Melvin is a very negative and bitter person.He always have a overly exaggerated mean look on his face.As if he is trying to intimidate someone.This type of attitude should not be part of your establishment!He also get into altercations with multiple members.A very mean spirited person. Can you please send your district managers to this location.Something is very wrong here.Can you please tell me why would Trainer Melvin say that your corporate office say your loyal members of Crunch gym in Brooklyn Heights cannot jump rope on the main floor of the gym? Even Trainer Melvin himself jump rope on the main floor of the gym.It is not right for Trainer Melvin to make members of Crunch gym, younger and older feel so uncomfortable.The management turnover has been 100% at this location.So the manager here is so new she did not even call me back after I called to report this.This Crunch gym is running on auto pilot.No one is in charge! Please help with is situation.I am reporting this for myself and on behalf of multiple members.

For the past 2 years I have been getting double charged for one membership on two separate cards. Each month I am being charged a monthly fee on both my credit and debit card. I called my bank to halt any further charges from the business and called the gym to request a refund for one of the cards. I was instructed to email someone but still no response. I probably lost out on the $350 judging by how most people on here said they were not refunded after billing issues. What a shady unprofessional business. Please if you are looking to join this gym never give them your card information. Only pay monthly check or cash if possible.

HR:

Justin, from the Granite Bay location has been unprofessional and should be terminated for creating a hostile work environment. Justin's using inappropriate behavior was heard publicly screaming at the Tuesday TRX instructor Linda. Linda after being screamed at and humiliated in public resigned.
Linda has a strong following as the floor instructor for several classes and now
this incident may have legal ramifications. I would encourage you to terminate Justin for his unprofessional manner and have the owner contact Linda personally and apologize for Justin's behavior and assure Linda that Justin's is a former employee of Crunch fitness. I can assure you that Linda has a lot more of a following to the club than Justin ever was.

I called and canceled my membership back in Jan 2018. I spoke with a female employee and was told that I did not have to do anything further since I called and made them aware of my cancellation. Months past and I saw yearly membership charges on my statement which led me to find out that they were charging my card each month from January 2018 till September 2018. When I called to inquire about that and let them know what their employee told me at the time, they denied refunding $137.11 charged from my account. Now, they are blaming me for not filling out a cancelation form when I was clearly told that I do not need to because I had let them know on the phone. I want my refund and I am going to reach out to the higher department to solve this issue. They can clearly see that my gym card has not been active and it has not been used for all these months because I canceled my membership.

Back in April I had received a new credit card and within the week of receiving the new card I called and changed all of the information with Crunch in Tonawanda. They said I was all set. In July I get another email and call saying my account was past due. I told them I could see the money coming out of my account on my statements, then I was told I was all set and again I verified my card info, phone number, address etc and I was told I was all set. August 30th I get another email saying that my account is passed due and now I owe August and September with fees from being past due. I called today to see what was going on ( I've been in Canada for the past month) and they still had my old card on file. I am absolutely annoyed with all the time I spent updating my information etc to just get charged for fees that are not my fault. Highly considering cancelling the membership I've had for 5 years and taking my business elsewhere.

They stole $158 from me. I'm very upset. I cancelled my membership in July. July 9 I sent a email to Chris. He told me over the phone just send a email. I did and the reason why I was canceling my membership. I didn't have a ride to go up there. This fitness is and Ridgeland MS. My membership was 29.95. Tell me why are they taking $83.95 $44.95. That same month they took $83.95 they took $29.95. This is how they make their money. They steal from ppl. I hate I join if I can tell the world just to put them out of business I would. My bank statements don't add up if your membership is $29.95. I didn't sign up for nun else. If anything the lie about being trusted. Yes I will be showing this to ppl.

Attention: Member Services
I am re sending this email because i am not sure if you received it. We would like some resolution to this unfair situation that Crunch Fitness North Charleston as put us in.
My daughter Victoria Fischer
was a member of the Crunch Fitness gym at 7800 Rivers Ave. North Charleston, SC 29406. She just turned 18 and is not aware of signing a contract that she couldn't get out of. She informed the trainer on site that she did not want to do the training sessions and the trainer told her he would take care of it. Well we just found out she has been charged 90.00 each month the last 5 months. She never went to a session except the free one.
My husband and I have been in contact with the location and the GM Angel who hung up on him. My daughter did not understand exactly what a contract meant and we feel she was taken advantage of. She also is not working and just left for college in another state.
So we would appreciate you helping us with this matter to have the fees dropped. Please let us know the that this matter is resolved.
Please contact us by phone [protected].
Sincerely,
Shawn and Andrea Fischer

My account was cancelled a year ago and today I was charged $69.80. I spoke with a manager named Michael and said he was going to send an email but that hasn't solved my problem. This is not the first time I get charged even after I cancelled my membership. I need to be refunded my money back as soon as possible. I am married, work full time, and going to school, I do not appreciate my time being wasted.

I purchased service at Crunch in Murrieta, CA. I received a new debit card and did not realize that Crunch was trying to take out the fees every month. I paid the account in full today, but can you please fix this and have the courtesy to contact your customers when you have a problem with payment. My payments were taken out automatically and it was very upsetting to find that there had been a problem and it had went to collections.

Hello,
I signed up with your gym at CA, el cajon, Parkway. ID: SD049471 for a 1 month membership. I told the employee that I don't want recurring billing, I don't want automatic renewal, and I don't want my debit card saved int their records. I just wanted a 1 month membership that I might or might not renew. and she assured me that I will be paying MANUALLY, or the membership will be canceled.
After 1 month, I stopped going to the gym because I'm going through a bad financial situation and can't afford it.
Then, when I checked my bank account this month I realized that the gym was billing me monthly, without my knowledge, or permission. I received no mail or email or billing notification of any sort, they've just been quietly draining the membership feee from my bank account and I only found out about it because they too a $66 fee this month that caused my account to overdraft and suffer $35 overdraft fee!
I sent 2 emails to them through your website, demanding a refund and canceling the membership, but no one answered!
I went to the gym today and they basically told me that "it's your fault for signing up with us in the first place" and she threatened that unless I sign more papers to cancel the membership then she will keep billing me!
I contacted your billing department by phone, and she repeated the same thing, telling me that it's my fault, I will keep getting billed for a membership I don't want and I don't use, I should expect no refund, she will not cancel my membership, and that I must go back to the gym to sign those papers or they will keep billing me!
So, basically, once you show Crunch your card, that's it? They will continue to prey on it?
That membership was supposed to be paid for manually. My debit card should not have been stored and I specifically told them that.
I want the membership canceled.
And I want the unjust fees they charged me refunded ($21.95 + $66.90).
And I have contacted my bank to stop any future billing.

Hi there.. I joined crunch fitness cause I thought it was nice and clean.. obviously the one I got in is not.
2216 Rockdale, Sydney, Australia.
Everyday a different machine is broken and to fix it usually the customers must to wait at least 3 weeks(when we are lucky).. the floor is always dirty, other customer use to have a work out with no towel and with dirty clothes from their own job.. that's disgusting.. I submitted to the personnel all I mentioned above, but in 1 year nothing changed.. I hope you can do something about it..
Thank you

I started my gym membership a few months ago and ive only been one time. I have been charged my 2nd fee on July 30th, 2018 I expected to be charged again around august 30th. I called to inform the main street location that i wouldnt have the funds until the 2nd week of september, and ask could I change my due date and/or make an arrangement. I was tild that it should be fine I would just need to talk to a manager when I arrived. When I arrived I immediately went to speak with a manager to address the situation. After I explained I was rudely told what my balance was and how many day late I was and that I would not be able to use the gym until the annual fee and monthly fee was paid. When my guess explaind that we were told that we would still be able to come in, over the phone. She told him that my balance is 8 days past due. I dont believe that my balance and the past due amount should have be explained in front of an audience because I explained the situation prior to her outburst. I did not get either of the managers names because I was embarrassed and rushed to leave. The purpose of me calling first was to avoid the embarrassment.

Love this location but for how new the place is, the gym is disgusting! It looks like there are a decent amount of staff but the locker rooms are filthy with trash and dirt on the ground. The tanning booths are never swept and I doubt wiped down either. The walls are covered with stains and the equipment is dirty too. I hope this information can be relayed to the right person to get this gym cleaned properly. I hate to see it go downhill already.

The overall music at Crunch in Florence, Kentucky has changed since I signed up. Originally, the music played was high-energy. Now, hard rock/heavy metal is played constantly. I have asked several times for the music station to be changed but I am told they cannot change the music or dont know how. I had to give my notice of cancellation because quite frankly, the music ruins my vibe when I walk-in. In addition to the music, it is obvious it has also drawn a new caliber of weightlifters. There is much more harsh energy, dropping of weights, and less females. I dont think I am the only one turned off by this new musical direction the club has taken. I would appreciate any help you can provide. Thank you.

I recently signed up with Crunch located at 4130 Douglas Blvd. Granite Bay, CA
I've been very excited about my new membership and have attended a few of the awesome classes provided there. However, my last visit was today 8/28/18. I went in around 6:15pm because I wanted to attend the 6:30pm yoga sculpt class. When I arrived I scanned my key card and began to walk to the restroom. The lady working behind the desk, Jessica, yelled out to me, "Wait!" so I curiously walked back to the front and said "Yes?". Jessica spoke to me in a very rude tone and said "You're account is red, I can't have you in here". I was a little confused so I asked her what she meant by that and she said "It looks like you missed your payment a few days ago". To which I said okay as she did not really explain what the options were at that point. Jessica stared at me and continued with her extremely rude attitude towards me and said "Unless you pay me right now I can't let you workout today". I was surprised at this response and let her know that I actually had a case of fraudulent charges on my debit card and was in the process of waiting for a new card in the mail & that I wouldn't be able to pay right at that moment. She rolled her eyes at me and smirked and then told me I would have to leave. I asked nicely to please use the restroom as I was still holding it since driving all the way to the gym. She got louder in her tone of voice and continued to laugh and said "NO I CAN NOT HAVE YOU IN HERE". I looked around and other employees behind the desk were watching and also laughing at my interaction with Jessica, I felt extremely embarrassed and pretty hurt by this. I asked her again and pleaded that maybe if I let her hold my keys and ID that she could let me use the restroom really quickly. Rolling her eyes for about the fifth time during our conversation, she said "Fine". I'm very shocked that one of your employees would treat me this way, after I signed up to be a member of the gym I wasn't treated as such. I felt she discriminated against me and made a joke of me in front of her coworkers and had no regard for my feelings or my situation. She did not try to work with me and explain my options, and she was very rude and short with me making me feel uncomfortable and that I didn't belong in a gym like this and that I should cancel my membership.

I live in Santa Maria CA & am part of the crunch fitness here in the mall. We have a wonderful assortment of heavy bags (4 total) but lately my body (or more like biceps) have been craving releasing the cardio energy thru the motion of an uppercut.. I live in a place that has no more space.. If u could please 🙏 replace 1 of the heavy for an uppercut bag I'm sure nobody would mind, rather be pretty stoked about it. Thank u 💋