Cruises-N-More / lack of customer service
I had requested a quote for a cruise on the Holland America Cruise Line through several companies using a website called cruisecompete.com. Cruises-n-more had the best rate, and also offered a shipboard credit on each cabin, which seemed great. I called the agent, Mary, to request more information and ask about the deposit for each person. She was able to offer me a reduced security deposit of $100 per person, and quoted me rates for inside and balcony cabins. I was arranging this cruise for a total of 10 people with a possibility of several more.
After booking my cabin, a friend of mine called to book his cabin yesterday. He unfortunately forgot to get the cruise identification number from me, but knew my name and exactly what the cruise was and when it left. Mary was unable to locate the cruise number and told him he would have to call back in the morning. He called back later in the evening with the cruise number, but was placed on hold for over half an hour and no one ever picked up.
When he tried to book today, he was told that the rate jumped to over 600 more per person and that the reduced deposit was no longer available and that he would need to put down $350 per person now. Obviously, this was not something that was discussed the previous day with me or my friend, so we were understandably upset. When I spoke to Mary's supervisor, Tiffany, she said that there was nothing she could do about the deposit and that the possible jump in deposit was fully disclosed on the original quote. This may be true, but because I was dealing with Mary on the phone to arrange the cruise, I would have expected her to disclose that the deposit would jump if all cabins were not booked by yesterday.
So, I ended up canceling my cabin (won't get my deposit back for 2 weeks) and now I have to search all over again for a new cruise. The original date we had wanted are now all booked, so we now have to arrange a different date. Mary and Tiffany were both completely unapologetic for dropping the ball, and have left a very sour taste in my mouth. Do not do business with this company!!!