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Crowne Plaza Hotel / Poor service!

1 United States

I made reservations on line for a King leisure nonsmoking, and that is exactly what it says under Total number of rooms: However, under special requests I indicated non-smoking, late check in. So, even though it indicated I had a non-smoking room, when we checked in they gave us a very, very smoky room including ash trays. We could not stay as my husband has allergies and we had a difficult time finding another hotel at that time of night.

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