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Crossover Auto Transport / Unauthorized charges

1 United States
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We contracted with this company on 4/25/08 to ship our car from CA to FL. I paid the $155 deposit. On May 13 I called them to find out when the car would be picked up. We needed it picked up on 5/21, no later than 5/23. They had plenty of time to schedule a pickup and it was not done. They didn't make any attempt to ship our car, yet ripped us off for the deposit. We ended up towing the car ourselves to get it across country. This is a terrible, terrible, dishonest company. I wish I'd read these reviews before trying to use them. Do yourself a favor and go elsewhere, even if you have to pay a few dollars more. Oh, and one company I talked to also said beware auto transport companies who require a deposit up front. The reputable companies don't require a deposit before shipping the cars.

I filed a complaint with the Better Business Bureau and Crossover blatantly lied that we canceled and they were keeping our deposit, per contract terms. It's in their contract that to cancel we had to send an email which they cannot produce, because I didn't send one.

Li

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