Cross trainer E820 review: Poor quality and after sales service

Hi,

I bought a new AIBI cross trainer 3 months ago, E820. Within one week became faulty. Had it changed three times and repaired twice. For the fifth time the handle broke off. The service is poor and I asked for refund since their product is substandard. They refused refund and said they have had many customers with similar problems but their company policy is against refund. They encouraged me to pay more and get a even higher end product. The support is poor and the customer service officer, Ms clara is unhelpful.

Has anybody else had similar problems?