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criket broadband / hardly ever works,cant watch viedos or shows

1 San Diego, CA, United States Review updated:

half the things you want to watch or download never come through, i feel like i am paying for a product that shouldn't be being sold to the public.i live on a pension and what i pay may not be alot of money to some people but its alot to me.then you pay 100dollars for the broadband when you first buy it, then its 43 dollars a month for a service that doesn't work half the time. my e mail is richard.ellerman@gmail.com

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Comments

  • Fe
      12th of Mar, 2010
    0 Votes

    I just got off of the phone with Cricket (2 1/2 hrs+) on some trouble I have had for the length of time i've had the service (basically the same as you've had Richard) which is around 6 months now, and still haven't resolved a thing ?? When I asked to have a manager/supervisor come to the phone in order to get it resolved, it's like having teeth pulled !! The agent will automatically ask what the problem is (even if you've just explained it ??) and they WILL do everything possible to talk you out of it !! Finally I talked one of them into letting me talk to one and the HIGHER authority/Supervisor/Manager did their best in making my troubles with my service seem to be MY FAULT !! My computer isn't working right -or- My Computer has a Virus and finally MY Computer isn't located in a "Signal Friendly" location of my house ?!?!?!?! Man I tell you what...they just don't have a LICK of responsibility to them ?? I'm going to log back in and tell my WHOLE story later...for now i'm just plum tuckered out...but wanted to say something while it was fresh and let Richard know he wasn't alone !!!

    Signed,
    Another Cricket Sucker !!!

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