Cricket Wireless reviews & complaints 642
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didn't get rebate
I been calling all over the place trying to get my $50. Rebate. They give me one number after another. Yet, no help still. I did everything I was suposed to do. Where is my rebate? There isnt even anywhere to go about this online.
The complaint has been investigated and resolved to the customer’s satisfaction.
cricket is wacked
I switched to cricket about four months ago. I started out on the basic plan and was told it would have call waiting and voice mail. The man behind the counter had prison tats and the worst attitude i've ever seen. He got very huffy when I asked why he needed my social security #. Afterall, they claim no credit checks, it's all prepaid, and we are supposed to be protective of that info. I gave it... I left. I soon realized I had no voice mail or call waiting. Since there is not a local listing for customer service, I waited until I went in the next month to pay to let them know. They told me I was on the wrong plan and had me go up $10 a month and add web. I did. I left and it never showed up. I kept going in just to be told I had it and everything was fixed. It still didn't show up. After paying for this service for three months to no avail, I threw quite a tantrum. They gave me the number to the store in oklahoma city and urged me to 'just drive up there because they never answer'. It's 30 flippin" minutes away! So I kept calling... And calling. Finally went back into the store today. The woman pressed a few buttons on my phone and viola! It works. I payed my bill and inquired about getting a refund of roughly $30 for the months i've paid for this service but they couldn't get it to work. They gave me a customer service number - *611 - it would've been helpful all this time I was calling the okc store. Or... Maybe not. They're solution, (After 4 representatives, two supervisors, and an hour of my time) ? They offered me $5 credit!? The worst by far customer service I have ever encountered. How these idiots stay afloat is beyond me. I hope their business swiftly crumbles and they all have to go back to taco bell and beg for their jobs back. What really sucks is that the phone doesn't hold a call half the time. It would be great for someone that never needs their cell phone. God forbid i'm ever stranded and have to rely on it. After today, i'm headed back to net10. It may be prepaid and minute tracked, but it was worth every flippin' dime a minute. Atleast I knew it would work.
The complaint has been investigated and resolved to the customer’s satisfaction.
Where to file complaints against this "company"
FBI.gov
finra.org (as LEAP Communications)
Your state's Consumer Protection Department/Agency AND the California Department of Consumer affairs
FCC (if they have no FCC license they can not continue thier abuses
Federal Trade Commission - [protected]
Department of Labor - (must have something to hide if they are trying to get me fired from this agency (which bahahah I don't work at) for making a comment on the President of LEAP Communication that theyare a Federal Contractor and maybe in need of a DOL Compliance review)
The LEAP President's office number is [protected] (they only call you back to threaten you)
File a police report if your issue involes illegal and fraudulent charges
I liked googleing the Board of Directors and telling them about the ways in which this company stole from me.
false advertisement and theives!!!
This should be illegal! Where are the fbi agents? This service can get on tv and advertise to everyone durint the biggest recession that our country has ever seen. I think this company is the worst, especially because they used a free month and low cost to everyone when they know people were desperate to cut cost during this time.. Cricket has over charged me, every month i'm getting billed earlier and earlier on each statement, it took 3 weeks to receive my phone, they activated it before I even got it in my possession and I have never seen a free month yet!. When you call customer service they are no help! Some woman who gave me an alias name and said she cold not give out there corporate info. Know you know if you cant know where corporate is, somethings wrong! Please be aware.. I think some law enforcement should really be involved here.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am sorry I guess my point is. what is done locally at cricket stores doesn't fly with what is seen over the phone through their system they told me they use 3 different systems on the same acct. so not all information gets to the stores. man oh m
man I see some good ones. but wait til you hear mine, and check out you tube, a lady makes some excellent comments about this cell company. just type in cricket wireless complaints, then look for the one that says cricket is the devil.
anyway, the policy is no i d required. I didn't know there was a difference between a corporate store or a regular hook up shop in the area dealer, nor did I know that no I D required meant 2 different things. I wen to the shop, they didn't want my I D, but they wanted a name on the work order so they wouldn't mix my phone up with someone elses. If I don't need to give out my I D, I won't. The lady put the name I wrote down on the work order and put it onmy account. Again, no I D required. Most of the stores are ran by foreighners and they don't mind hooking you up without I D anyway, so they didn't ask me for anything. I lose the phone, and need info off of it. NOW THEY ASK FOR I D FOR SECURITY PURPOSES. OH MY GOD! I give them my real I D. Now they tell me they can't help me. not even the corprate which is what I was told to do over the phone. Corporate claims they can't call anyone as they have no access to an outside line for a boss over them. I call cricket because the store that hooked my phone up said that I have to call the 1-800-number as well as the store that hooked up my service. I do that, and they tell me that my account is a fraud. I told them how can a no I D account be a fraud? She didn't believe me and I was calling her at the store that did my service. I asked her to please talk to the store owner there about their NoI D policy to verify that I am not a fraud and why would I give my real I D to get the records I needed? she asks me to put him on the phone, and she will try to help me but she still doesn't believe me and continues to give me the third degree. I put the owner of the store on the pone, but with the speaker on..SHE HAD THE NERVE TO TELL THE OWNER WHO TOLD ME HE DIDN'T NEED MY I D IN THE FIRST PLACE THIS:
HEY THIS IS BLAH BLAH, i WORK IN BLAH BLAH STATE, WE ARE ALL ON THE SAME TEAM. SHE IS JUST GOING TO HAVE TO LET THIS ACCOUNT GO. IT'S A FRAUD ACCOUNT...
BY then I am furious! I took the phone back and questioned her frauded integrity. She still thinks the account is a fraud! My point is this. there are too many crooks in the world. if I don't have to give my I D, I won't. now if you need it to handle a transaction of mine, how dare you call me a fraud. I even tried several times to ask C S to fix my account and they would say they did and it would not be fixed. They then tell me to go back to corporate office and they should be able to fix the problem. the next cycle of B S begins.
Cricket Wireless is a subsidiary of Leap wireless.
To become a subsidiary all the parent company has to do is spin off some of its assets to create another company. This explains the "Coming out of nowhere" mystery. Not all companies are broke in a recession.
http://en.wikipedia.org/wiki/Subsidiary
ring back tones / paper bill fee
Shady business practices!
I was initially told the bill for the monthly service plan was going to be $45 a month :). Ok the first bill was $52, I wrote it off to normal fees: (. Now 6 months into service and the bill is up to $57 and I decide to look into the account detail (Yeah I know I know). I don’t know how but I was signed up for ringback tones, now they say I signed up for them 5 months ago and I have been paying for them ever since, well. I ask myself; could I have set up ring tones? Lol no! Idgaf about ring tones. But since I was lazy about not looking at my bill its my fault, no! I didn’t set it up! Well who did? Idk! But you might think since ring tones weren’t used since it was set up they might decide to credit me? No! In fact now they want to charge me & everyone else $1.55 to have the courtesy of sending me a paper bill and finding these wierd charges, hmm. Isn’t that part of the service? One would think! Pg&e doesn’t charge for sending me a bill, neither does the city for my water, etc.. Etc… it is part of the service! In any case I canceled the ring back tones as will I soon cancel the service.
Oh yeah they also tried to stiff me on the rebate for the phone saying that I didn’t meet the time deadline, lol, I am glad I bought stamps when I mailed the form and followed the directions to a tee, & took photo copies. It sure helped when I had to fight for my refund.
The complaint has been investigated and resolved to the customer’s satisfaction.
If you think thats bad try paying $87 for prepaid phone service each month. But heres the catch:
It doesn't include unlimited calling, internet or text thats extra.
it sucks
What a waste of money, cant watch youtube due to the buffering. Its all about the money to these people. I was better off with comcast and they are a rip-off too.
The complaint has been investigated and resolved to the customer’s satisfaction.
Worst internet service in the world. Outsourced customer service to India, can barely speak English. 5gb cap, and everything you do online goes toward that cap, not just videos and downloads. Cricket reps hate babies, kittens, and everything virtuous and beautiful. They worship Satan and sacrifice virgins. They also hate America, even more than the Taliban. In fact, I believe they are the Taliban.
Cricket Sucks. If want to watch videos or listen to music, forget about it. Even browsing on static pages can take a while. Don't buy this piece of [censor]. It's a total waste and a rip off.
CRICKET SUCKS! I can't believe they call it "Broadband", we called customer service and said we capped out our data usage! WTF!?!? Also the INDIAN told us that we would have known if we read the contract. What contract!?!?!? Isn't what that company is all about "NO CONTRACT'? [censor] CRICKET, switchin back to AT&T!
Cricket it THE WORST service in the world. I suggest anyone that has Cricket Broadband call and get a FULL REFUND from the first day you paid. I am in Salt Lake City and I should get at least 700k speeds. I get 25k to 80k. THAT IS TERRIBLE. Cricket Broadband sucks. I hate Cricket Broadband. I will never use Cricket again for anything. When I try to call the local store, or the local corporate store, they NEVER answer and when I go there and ask why they don't answer thay say they are too busy to get the phones. I intend to go to the corporate office in SLC on Monday and demand a full refund.
It is Slow, Quirky, the software for Mac trashed my system speed, however the Mac configured itself to use this without the crappy software after it launched once... you cannot get the password to log on to crickets website via the mac software... and they will not help you.. you have to do it on a PC just to get the password.
Often the speed is less then dial up due to activity.
Oh, yea one more thing... If you are a day late paying your monthly bill they hit you with a ten dollar late fee and extra 40 mouthy fee so it cost 90 bucks...
Very upset with cricket so called broadband internet. Too many complaints to list. I DO NOT suggest this service to anyone unless you have money to waist.
i am a cricket rep and yes sadly every thing is true in fact tech support is told it does not matter if we fix service as long as you keep the costomer quite and paying. i am very sorry for all these people that i know are getting screwed.
misrepresentation and hidden fees
They don't tell you that when you change a plan, you get charge 15 dollars for everytime you do it. I change the plan on 2 of my plans and got charge 30 dollars without anyone ever telling me this! Be aware, this is fraud.
The complaint has been investigated and resolved to the customer’s satisfaction.
Cricket is pretty bad about the charges now. I highly doubt they told you about the charges so I believe you because I went through the same thing. I changed my phone # also and was told I wouldn't get charged by 3 different cricket reps and that was a lie because I did get charged by the surprise on my bill. Cricket is very poor service but hey it's cheap so I stick with it. I just never buy there crappy phones. I always buy a phone elsewhere and have it flashed to Cricket. I feel your pain...
First off let me say that there is a $10 fee to DOWNGRADE your plan. There isn't a fee to upgrade. And when you are changing your plan online, it shows a $10 migration fee. If you do it in store, they should tell you and if they do it on the phone, it should be told as well because the amount has to be paid upfront before the plan can change, so how did you change your rate plan and not know you were being charged when I am sure the rep told you they need a credit card number to change your plan
comcast's red headed stepchild
Hey you there - you, considering cricket because you're sick of comcast's b. s. and hate at&t?
Stop! beg comcast for mercy, brown-nose at&t, send your grandma's cookies to your current provider and don't you dare switch!
Painfully slow, no customer service, you will not see your modem rebate, you won't be able to watch any streaming videos or load basic emails.
So far, I can no longer use the following websites (they will not load) : yahoo mail, gmail, youtube, myspace, and any picture-heavy site.
And you know what?
I get no signal on my cricket phone downtown. down town chicago. seriously. wtmfh?
The complaint has been investigated and resolved to the customer’s satisfaction.
Canceled broadband service in 9/28/10, had already been billed for October via automatic payment from credit card. Was told I would receive a refund for October. Did not receive refund, email customer service no response. Called customer service (the ONLY way you can cancel your service) and was told that the service was NOT canceled on the 28th of September because I terminated the call too soon. Billed for 2 more months and they acknowledge the request to cancel in Sept but state no refund is due because the call terminated too early. Broadband service did not work in Orange County CA! and spotty in many places I traveled. It's cheap but not worth the price!
I HAVE BEEN A CUSTOMER OF CRICKET FOR 5 MONTHS USING THEIR BROADBAND AND PREPAID PHONE. I WAS TOLD MY REBATE HAD BEEN MAILED BUT I NEVER GOT IT. ANYTIME I CALLED I WAS TOLD I SHOULD WAIT FOR 30 MORE DAYS AND IF I DID NOT RECEIVED IT THEY WOULD SEND MY ANOTHER REBATE. ON THE 30TH DAY, MY I WAS TOLD BY THE SYSTEM THAT THEY HAD NO INFORMATION ON MY AS A CUSTOMER. I AM THINKING OF SWITCHING MY PHONE TO ANOTHER SERVICE PROVIDER IF I DONT RECEIVE MY REBATE. MY N0. IS [protected]
it's a bad customer service company
Okay, for some reason, at least once in a year there are charges like $100 or $130 or whats over on our phone bill. During november 2008, a paper came in the mail saying that we owe $130; it's $100 dollars for something and $30 service charge. We had no idea what it is, the next couple of days we received a text message saying something like, "you're being charged $30"; both of our phones stopped working. So we went and paid that $30 at the cricket store. We asked what was the additional $100 for, all she could say was, "i don't know. " well, there was no reasonable explanation, she could've atleast called the real cricket company and take her time to ask for us. But since she was being such a stuckup! So anyways, we paid that $30. She told us we owe $100, well, a month later the bill came and it was still $130. We went back and complained to her that we already paid the freakin' $30, why are we still being charged the same?! And again, all she said was, "i don't know. " so whatever, we paid it to her, and we thought this would stop. But nope! Read what happened next.
The same day, we ask her to take off the extra $5 roaming minute off both of our phone. I don't know what she did, but she took off the credit card's automatic payment. Soon, our bill came up to over $160.
Okay, I don't know what's wrong with cricket, but their customer service is so bad. We did not ask her to take off our automatic credit card payment but she did, and I guess she wasn't being honest. And I don't why cricket will sometimes charge you so much... No explanation, no reasons too.
Also, when you call to complain to the company it don't even work. You can even call it right now 1-800-cricket all it suggest is just, "go visit your local cricket wireless store"
The complaint has been investigated and resolved to the customer’s satisfaction.
theft by debit and no broadband!!!
I went into a cricket wireless store about 3 weeks ago and bought their $40 dollar a month broadband wireless internet and the sales guy told me to put the purchase amount as a debit on my bank credit card. When I got home I already had the service before so I loaded the disk and installed the software... No internet. So I called 1-800-cricket and I got lie after lie about hitting #2 to get broadband. Actually #2 was an option for old customers to reactivate their service. After a 2 hour straight back and forth run a round I got a rep whi I tolsd what happened and she promised to give me the number and guess what number she gave me. A 800 number to a deaf line. But here is the worst part. My bank wells fargo put a dispute for the $70 charge and they said since it was a debit and not a credit it fell under debit rules for banking. So they denied the first claim because I apparently didnt go back to follow up with the store (Hell I was pissed after 2 hours of ying yang). So I went back to the store and the ghetto hispanic guy who stole my money said go to another store. I was like hell, no. So I called wells fargo and told them I tried to get my money back from the store and they took another claim (To their specifications for filing) and they denied me with a letter saying there was nothing wrong with the purchase. Excuse me! But what part of did not get service, money was stolen did you not get? Cricket trains their employees to take a debit instead of a credit so they can steal your money and they know banks like wells fargo will side with them. Thats why he insisted on the debit. Cricket wireless stole my $70 and wells fargo let them do it. So I refused to pay wf some loans I owe them so they can see what it feels like to be a victim of theft... Haha!
The complaint has been investigated and resolved to the customer’s satisfaction.
Cricket was the new provider in town, and seemed to have it all, low rates, good coverage, decent phones...but the phone never seemed to have coverage. Roaming wasn't included in the $50 per month charges, so all my calls would go to voicemail. When I tried dialing, I would be roaming and they would want to charge me 39 cents per minute to make the call. Then their 2 month old phone a Samsung Messenger II broke and I had enough.
But to cancel I had to speak to 4 people who spoke broken English two of which were trying to keep me as a customer. They also went ahead and billed me for the next month and told me they could not refund that amount, but finally relented after taking all the information they already had and making me FAX them the information besides.
I have had phones turn obsolete before they broke with other services, and with Cricket there was no service any of the time. I am surprised it took me so long to cancel.
I am going through the same thing with CRICKET, but I have taken it a step further. I decided to file against them via the following agencies:
Attorney Generals Office-Office of the Consumer Advocate
Consumers Affairs
Better Business Bureau
Consumers Protection
I will keep you posted on the outcome.
Cricket Wireless - billing
Ever been completely screwed by cricket? Do you call and call but can't get a live person on the phone who knows what they are doing and does what they say they will do? Ever get looped around their automated system and can't get a supervisor or the manager's name? Well I have done the research for you!!! I just got off of the phone with their parent...
Read full review of Cricket Wireless and 13 commentsrebate
On january 4, 2009 went to the cricket store and bought a cricket broadband after reading all the small print I made copies of all the suggested paperwork they required. Much to my chagrin I payed three months in advance just so that I could receive my rebate check the company (Cricket) never recognized that fact and made me wait the actual service time. Supposively the check is in the mail and I have been waiting for it since march 10, 2009, after two weeks of waiting I tried to call the service center and could not talk to any one real, while going through the prompts on the automated system it clearly states do not try to get in touch with the company until you have waited 10 to 12 weeks for your rebate check. No telling what small print you may violate in that time!
Cricket don't bother, there is no-one to take your call it is designed that way, when and if you do get in touch with anyone at the cricket store they do not have the expertise to answer any of your technical questions. It has been one stressed out situation after another just remember the check is in the mail
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had soooo many problems with cricket I can't begain to list them but the rebate thing i just gave up. I have 3 phones on my plan no rebate. Just forget about it! It ain't gonna happen...I wish it was something we all could do so they will stop the scams.
I understand your fustration. I counted mine as a lost, when they kept giving me the run around. If it is any consulation to you, I am still waiting on mine, and that has been how long ago...LOL... yet, the have the nerve to show commericals about cricket.. don't make me laugh...lol
I will never purchase anything from Cricket as long as I live. I've also been waiting on my rebate visa, but everyone I have spoken with is to stupid to give me an answer. I HOPE SOMEOME FROM CRICKET READS THIS AND MAYBE THEY CAN QUIT F_CKING WITH PEOPLE AND GIVE THEM THEIR D_MN MONEY BACK! F_CKING C_NTS! CRICKET SUCKS A_S AND D_CK! DON'T PURCHASE ANYTHING FROM CRICKET. GO ON STRIKE.
I am in the same boat with Cricket. I bought not just one phone but two phones for my daughters and was told to send in the rebate to get back the money I paid for the phones but here I sit still waiting for my 2 $50 rebates. I guess my grandmother was right. Nothing is ever free in this world. My sister got her family of 6 phones from T Mobile after I got mine from Cricket and she got her rebate back already. Maybe I should consider it a lose and go with another carrier. Cricket gives you a certain amount of time to send in to get the rebate they should have a certain amount of time to send us the rebate back.
I have had my service since August 24, 2009. And it is now November 10, 2009. I have yet to hear from them about the rebate. They contacted me when my bill was due. Why can't they contact me and let me know about the rebate? All I want is my rebate.
I am going through the same ### with cricket...I actually went and bought the modem so I could get a rebate back...plus it was the only service I could afford at the time. I have encountered numerous problems. After 3 weeks of having my service, my broadband chip mysteriously quits working. I had to drive an hour out of town to take it to a headquarter store...the guy gives me a new modem but did not register it at the time, did not know this until after I got back home...a week goes by and no one at the technical support center helped any. I take it back and they scan the numbers in the computer, pull my file up, turns out the guy who swapped me out did not register my EIN number, so I went a week without service because of his laziness. When I asked about getting some money cut off my bill, the customer service agent told me your on prepaid there is no contracts so you cant get any money shredded off your bill. Well I am paying 40 a month to have unlimited internet, and I lost a week due to an employee error...I think I deserve a free month if you ask me. About the rebate, I sent that off the day after I got my service started, and still have not recieved it...I was told to wait 4-6 weeks, its been about 4, I guess I can wait a little longer...but checking on inquiries on my cricket for my rebate...I put my number in and they could not find it in their system...so sounds like I will not get my rebate either...seems like there is enough of us out there...can't we all get together and get a lawsuit against them for fraud, or for advertising something thats not true? give me your opinions, my email me
madmaxx219@yahoo.com
I am going through the same thing as all you people. I have been waiting three months for me $50 rebate. What a /!?&* joke! I have written to them, tried to contact them on the phone many time but failed with every attempt. I am sooooo pissed off about it. I like having the broadband but I want to give it back. I wish there was something we could do to change this situation. It isn't just about the money. It is about Cricket getting away with ripping people off.
tori280280@yahoo.com
it has been like 4 monthsi bought the broadband and i never recieved the rebate and this is not the first time i aslo have never recieved a rebate for a phone that i purchased over a year ago i think that they are a scam they make it seem like u r going to get money back when the company just lies and dont even bother i lost over 300 hundred dollars and have spent about 3, 000 on services and phones i have now just took it as a loss and changed my services
my complaint is that i sent all the required forms they asked 4 to recive a rebate only for them to tell me that i didnt send the orginal esn / upc codes witch i did. send .now iam left with copys that they wont take big scam any excuse to keep your money you do what they ask and its still not good enough . i have had service 4 three months now still no rebate and not receiving one
I understand.. I understand. I guess they put the word rebate so that they can get customers. I have a problem with the broadband service, I have a new laptop, and so that I don't have contracts, maybe I should go with my cell phone company. Here is my problem: I had service since March 3, 2009, and wanted paper mail sent to me. (Which is additional 55cent). Ok you know your phone has to "uninterrupted" for 45days. Cricket cut my broadband off May 2, 8p... The same night I called, payed $83.75, to have it on in 30mins. THAT IS NOT TRUE!.. It was days, and I had to go to the cricket store, because stupid cricket gave me 2 acct numbers..I have called [protected], [protected], [protected], of course no advil.. and then it hangs up after you go through the prompts... THEY ARE TRULLLY SORRY!... Sometimes I cant even connect to the internet, and have to call cricket, and when you mention, inconvenience, and can you get a few dollars knocked off the bill, they connect you to "customer service", and then the phone" mysteriously" hangs up. I am so fed up with cricket its sad how they do people. I guess you get what you pay for $40.35 a month for the broadband service.
rip_off
I have a defect phone- i just bought 2 months ago. I pay $5 a month handset protection. The company web-site list my specific phone as having defects and to bring it to the store to be fixed. I brought it to two different stores. None of them knew about the problem listed on their own website- http://www.mycricket.com/cricketsupport/faqs/details?id=664&fromsearch=0 THEN have the nerve to tell me I have to pay $35 to have it fixed? WTF
The complaint has been investigated and resolved to the customer’s satisfaction.
i think cricket wirelesss has a long way to go in order to copete with the big boys such as t- mobile verison att and sprint . I think their master agent prograhm is a joke that will soon bring them to thier knees .The agents rip off thier dealers by giving thier dealers sh-tty payouts witch will inturn trickle down to the customers so dealers can make up money they should already br getting insted they cram stores so close to one another that the dealers feel no loyalty from cricket communications wich drives them to scam thier own system by giving credits for a price to keep thier customers from going to the other stores in thier areas they promote esn tumbling and add a line and deactivate scams so thier customers can get over on cricket to keep money rolling through thier doors but inturn that will only hurt cricket and if you are an owner of a store like me iof crcicket goes down so does my store but i get why they do it becuase typicly they are trying to make up for getting screwed over by a master agent but thats no exscuse for cricket turning a blind eye to the fact that they let some one else take the blame for bad marketing and letting a middle man make dealers compete at an unfair rate wich hurts thier customer service and price ing wich directly reflects cricket communications chance at making a dominate move in the cellphone war if they dont take this serious and take care of thier loyal sister stores and elemanating the mater agents that are being scandless and scandless dealers i want cricket to thrive because i have cricket on my building and i hope to be part of a successfull corperation and help lead them victory in this cellphone war .I know they lost a of customers last year its not because cricket gives bad service its because in my openion that there is to much room for fraudgelent behavior because they are leaving thier dealers to the wolves of the industry crooked master agents and greedy dealers who have no loyalty to the corporation they should find good daelers rate them on am individual basis cut out the middle man go from the warehouse to the street with good products for a cheep price give your dealers a great price so that they can pass it on to the customers wich intern will come back ten fold its a no brianer if you have one lol but if you make the dealer suffer then the customer suffers wich intern cricket communacations suffers you cant build a pyramid upside down .Ive owned other businesses before and they did great my job as a hustler is to get between my customer and the big guy and bring my customer the bset deal they can get and i also would find dealers that could move product and front them inventory so they did not have to put out of pocket so they were helthy wich helped them make financial moves to improve thier locations wich intern they gave back to thier customers wich intern they gave back to my dealers wich intern stayed loyai like thier customers and they all gave back to me its a beautiful thing come guys get it together you could run this market lets do it put your nikes on get er done you have .i have a saying sometimes you get it sometimes you got it sometime you gotta get it and sometimes you get got .get it got it good .pyramid ...go cricket some where in southern california
On 2/3/10 I went to the corporate store of cricket located on 1616 n Mannhiem Rd in Illinois to get a loaner for my defective cell phone. My phone screen has been freezing and pad doesnt work at time. I had the phone for over a year and plus I paid insurance on my cell phone for over a year.
The young lady customer rep and she was very nice stated to me that they don't do loaner's and if i wanted to have my phone repaired I will have to pay $35 up front just in case the cricket repair technician finds out that the defective cell was not damaged by me. If they discover that the defective damage was not causd by me, they would credit the $35 onto my cricket account.
So I laughed and looked around to see if there are TV cameras on me because at that moment I felt like I was being PUNK"D.
The customer service rep openened the back of my phone up and stated. See that green mark there inside the back of my cell phone indicates water damage and erosion. And she stated, she's not accusing me of dropping my phone in water but we just want to be sure.
I'm thinken to myself on professional level All in ALL! she's telling me the cricket corporation says I'm lying.
WOW!
I asked the customer service rep, what is the purpose of me paying insurance on the cell phone I purchased from cricket. She stated to protect your cell phone if it's get lost or damaged, but the cricket corporation still requires a $35 upfront fee. She states it's like paying for car insurance and your paying a dedcutible.
I told her I pay full coverage on my car insurance and I don't have to pay an deductible.
And she was speechless and she apologizes and gave me her business card.
I stated to the customer serice very nicely. In reality paying insurance on my cricket cell phone serves no purpose in the cricket corporation. The money paid for insurance is just a financial loss I will have to take. She shruggs and apologizes.
I said thank you and told her it wasnt her hfault and she is just following Cricket Corporation policy
and procedures.
I walk out feeling very insecure about being a customer with the Cricketwireless Corporation.
In this case the Cricketwireless Corporation should discontinue the insurance they offer their customers because it serves no purpose.
We that there is a constant climate change in the enviromental. The air or climate changes caues defects in the cells but no one is stepping up to the Cricket Corporation.
Majority of people these day cary their phone with them 24/7. Has anyone ever stop to think why water builds up in cell phones.
IT CALLED CLIMATE CHANGE PEOPLE!
Why do hard working tax pay people like us have to suffer for the benefit of the cell phone corporations like CricketWireless take advantage of their customers with theirr useles insurance policy.
Jobs are hard to find and times are hard.The amount of money I paid for insurance on my cricketwireless cell phone could have been donated to some who really needs it.
HERE"s TO YOU CRICKET CORPORATION!
Bobby Glover
Sounds like the defect on your phones is considered a Warranty Issue that is why you were charged the 35.00 which I think is refundable. Now as far as Insurance that takes care of things such as Water Damage, Lost, Stolen, you drop it and the screen cracks etc. There is a deductible on that too. Depending on the model of your phone, it can be 35.00, 50.00, or 85.00 and there is 2 replacements a year and you need to call in the claim before you take it in. I took a look at the link you gave in your complaint and this is what it reads:
Phones, Accessories and Warranty
Motorola VE240
What is the problem with the Motorola VE240 phone?
A small number of Motorola VE240s are freezing at the Motorola logo and/or a blue screen is displayed during several scenarios. This is currently either a recoverable or an easily avoidable event.
If this problem has occurred on your Motorola VE240, you should bring the Motorola VE240 phone to any Cricket company store for the phone to be re-flashed.
Cricket's company stores are listed at http://account.mycricket.com/cricketlocations/. Please enter your address or zip code and look for the green "Cricket Corporate-Owned Stores."
Not ALL CricKet Stores are a FULL SETRVICE STORE (Corporate CricKet) That is why it is very important to look up which stores are full service Corporate CricKet Stores at www.mycricket.com
I do apologize that this was not explained to you upon the purchases of your phones. Unfortunately for the customers and the company there ends up being a lot issues that could be avoided if all the stores would take the extra steps in explaining this things to their customers before they leave the store.
awful customer service
I decided to purchase a brand new Motorola phone from Cricket to start using them as as my wireless service. I wanted to make sure that I had a good phone since I wouldn't have a land line anymore. I was told that this Motorala model was very good. My son has the same phone and never had trouble with his. I also received a free month service for purchasing the phone and using Cricket. I received my new phone in the mail 3 weeks ago.
From day one, the phone did not work. It takes forever to get anybody on the phone from Cricket and I called on a Saturday afternoon to find out where the nearest Cricket store was. It is one hour away from the town that I live in. I went to the store and the young man reprogrammed my phone. Didn't bother to check if it was working at that time and sent me on my way. After I got home and charged my phone for 8 hours as I was told to do, the phone still wasn't working.
Last Thursday, I called Cricket again and spent almost an hour waiting for somebody to answer my call. I was told that a new phone would be in the mail and I would receive it in 3 to 4 business days. I had to have somebody home to sign for the phone.
A week later, I still hadn't received my new phone. I called and again waited for almost an hour to have somebody answer my call. Now I was told by a young man that no, a new phone was never sent to me, that I had to go back to the store that was over an hour from where I lived and they would give me a new phone. I asked him about my free month of service. I told him I have not had a working phone now for 3 weeks, am I going to get my free month of service back? He said no. I asked to talk to a supervisor, was put on hold again and then disconnected. I called back and got ANOTHER young lady. She informed me that no, I wouldn't have received a phone in the mail, and no, I could not go to a store to get a new phone. I had to send back my old phone, wait for about 30 days, then I would receive my refund and at that time I could purchase another phone. I didn't have my box anymore to send the phone back, so again, I had to go over an hour away to the Cricket store to pick up a box to send the phone back in.
All in all, I lost time driving back and forth, time on the phone while I was at work, money for gas, waiting on a phone for 30 days and/or my refund. So I was out of my money and out of my phone, but none of this was my fault. Had I any idea, ANY idea what terrible customer service and representative knowledge would be, and what I had to go through to get a workable phone, I would have never gone with Cricket. I, too, will file a claim with the Better Business Bureau. I can't believe that this kind of customer treatment is allowed.
The complaint has been investigated and resolved to the customer’s satisfaction.
Well, Let me say, I completly agree, customer service is TERRIBLE, I've had to deal with cricket on 3 occasions and not once was ANYTHING resolved...not to mention the "customer service" reps were flat rude...NO sence of compassion or even a care about the customer...once you become a customer that ONLY advantage you can see is the price...and as far as the service being 3G and "good" goes, COMPLETLY wrong...sadly I am still a customer... and I'll tell you, the phone service is choppy, internet SUX (wont even play a lousy youtube video without pausing 3-4 times during...pitiful..but they hook you with the cheap price...and I "in my opinion" think this is why they're rude...they cater to the people who do not have an endless budget for service like them... and treat them however they want to (which from what I've seen is NEVER good).. BOTTOM LINE----->If you go Cricket, be cautious, you will most likely regret it.
I am not trying to let Criket off the hook here but I honestly believe that your first mistake was getting a motorola phone. They are not good phones to begin with. I had two motorola phones and both had to be returned. On one occasion, I had argued up and down with the sales person at one cell phone store about selling me a phone that was used because the reception was soo bad. Well fast forward to a year later when I ordered another Motorola phone directly from Team Mobile and guess what? I had the same problems, phone calls dropping, background noise, shotty reception. I am not minimizing your troubles with Criket but I just feel as though maybe part of the problem could have been with the brand of phone you purchased. Maybe. I actually hear that Criket phone service is not to shabby and I am thinking of trying it myself.
Oh and for the record, Contrary to the opinion stated above. I always suggest purchasing directly from the Company itself. Its alot safer because you know who you are dealing with, Secondly, You have a better chance of getting them to honor their refund/sales policies. and finally if anything goes wrong you know who to go after.
Sorry about the cricket customer service for cricket man I do admit it is terrible.
I happen to work at a cricket authorized dealer (that is a store who sells cricket phones but not affiliated with Cricket) and we strive to help our customers best we can with their phones, that is why I recommend my customers to just get a phone at the store instead ordering online, this type of hassle can and does happen from time to time.
As for the cricket network it is surprisingly good, the 3G network is very fast and reliable. I'm very sorry that your experience had to be a bad one.
I don't per say care much for the Cricket company itself nor endorse it over any other, I just hate to hear all the hassle that people go through when they order online and wish I could have helped them with person to person service.
awful company
I have been hit with reactivation fees before by surprise because payment was not received after they automatically turn off our service unnoticed. Cricket has the nasty habit of turning off customers phone without immediate notice, then charging a 15.00 fee a month later for turning it back on, when the customer is unaware that there service was suspended in the first place.
Me and my spouse have had this problem with Cricket and we are SICK of it! Cricket also assesses other fees for paying at a store or kiosks (3.00 convenience fee + 3.00 service fee). These fees are fraudulent to customers since they are well hidden and charged when most vulnerable to subscribers.
Speaking of that customer service is HORRIBLE as well.
The complaint has been investigated and resolved to the customer’s satisfaction.
My complaint is not towards sales services. Is a personal issue the Child support Enforcement issue a garnish letter for a Tucson AZ Cricket employee & they haven't done any of the following to deduct from this Father check Arturo Durazo if this won't progress I won't have no other choice but go through courts again & this time with cricket on it for not complying Az state order by the court. By the way I love my service.
$ 15 reconnect fee sounds very good compared to what they charged me, $ 28.59 to reconnect my wireless Internet!
Several calls to customer service gave no answers or solution of any kind. All I got back from customer service was insults to my intelligence and added aggravation.
Long story short, and my advice to all of you people out there:
Stay the hell away from anything that says 'cricket' on it!
I totally agree i got hit with that 15.00 charge as well after i tried to change my phone # on a flashed phone with Cricket i had to buy a used cricket phone and they charged me 15.00 reconnect fee and i done it myself at home, This company is rediculous
I Agree,
Scott Duerson
disconnect due to misleading info at *611
Well I contacted cricket customer service at *611 in feb. 09 to confirm a payment on my account and was told to pay a specific amount. I did just that to be disconnected. Well then when it happened I then contacted *611 again and explained what I was told. They then told me that I had to pay another amount. I then stated that I did not have that amount due to my inconvenince. So then thats when they turned me back on and said that they would take care of some past due charges that consist of my 1 account and 2 phones. The thing that gets me is I would have paid that balance if I was told the correct info and fell behind on something else. I need those phones and has been with cricket for a long time. Well this month when I paid my regular phone bill after being on all of feb.09 they have yet to disconnect my services again in march.09. And once again I contacted the customer services at *611 again and was told basically all the charges that she had called out would have to be paid and them telling me something totally different dose not matter. I have no problem with paying. But all of these charges have really added up and i'm just unable to pay them just because of the lack of info given by your customer service
The complaint has been investigated and resolved to the customer’s satisfaction.
see above comment
cricket has the worst customer service i have ever seen...i was a customer service rep for 25 years and this is the worst ive seen...i payed my bill they applied it to the wrong account i have the paperwork showing that..the store i paid it at said they could not fix it so i had to go to another cricket store, they said they would turn my phone back on and fix the problem ...well they did not i cannot get in touch with a live customer service rep to get help...i emailed them they got the email i have confirmation on that but said it would go to someone else...in the meantime they will probably cut my phone off and internet off...i even gave them the acct # they applied my payment to and still no answer...well is there any help out there...thank you
unreliable coverage maps
Don't use a company that can't stand behind their product by refunding customers that want to try them out!
Their coverage map showed our home in the middle of an excellent reception zone. That's what I used as my criterion for trying them. In reality we have zero bars. I had a hard time finding anyone who could talk about refunding any money. The store referred to Cricket themselves while Cricket referred me back to the store. Eventually I found someone on the phone who took the complaint but I didn't hear anything from them. When I called back, they told me it was denied.
BTW, I already received a new bill although I deactivated my service a mere 20' after activating it! I wish they were that fast with service.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad phone service lost singles had 2 buy 2 extra phones because of poor products rude support tech&s
i have three now my 2 teen-agers needed phones which i bought, less than 1 month i had 2 buy another1 45.00 they credit me 35.00 . once more three my other kid, phone problems, i complaned they charged me 10.00 at the cricket store .now im lossing singles, drop-calls, no signal, lost-calls .rude support tech .passed from tech 2tech .now i have 3 lines which may or may-not work.cheap deals cheap service.
The complaint has been investigated and resolved to the customer’s satisfaction.
Damn Maybe you guys should get well inform and stop being lil pussies! Cricket Has great Service is now Nationwide coverage and its now even better than Tmobile...Maybe if you didnt keep buying the cheapest phone and get something better u wouldnt be [censor]ing aboutit seriiously!
I definitely agree i cant even believe a company would hire so many rude techs, its bad enough the services are bad! Being transferred all over the place, having to explain the same problem to every representative, and keeping fingers crossed for phone to act right! ugh!
Tai, (smithtai52@yahoo.com)
the run around and poor service
I am tired of being on phone trying to get my money. They shut you off if you dont pay on time, But I can sit here and wait for the money owed to me. That is not rite. Everytime I called I got the run around. First it was I had to wait 45 days of uninterupted service. Done that no check. Called again now they were proccessing it. Later still no check. Called again, now they say I need to wait 10-12 weeks... I have never heard of waiting that long for anything. Now my bill is due again...Should I pay it or tell them where to put their service! It isnt all that anyways. I loose connection after a while on it. Lost connection for some time and sat on hold for over an hour. When they finnaly answered they said they are out nationwide. Well am I gonna get credited for that time...I dont think so. I just called again looking for my check and they still tell me I have to wait 10-12 weeks. Why dont they tell you this stuff when you buy it. I dont think its rite. I am now calling my local new Call 4 action to look into this. DONT BUY CRICKET.
The complaint has been investigated and resolved to the customer’s satisfaction.
Cricket has run a scam every month for many years. The dealers are powerless to change anything, the company stores are equally useless. The Cricket phone scam runs unabated to this day.
The company stores have armed security guards inside. Why? Because of the cash they take in? No, absolutely not. The guards are in the stores because enraged customers have created a threatening climate in the stores. The Cricket scam is bilking millions of dollars from trusting customers every year, the company generates so many angry people the armed security is needed to protect the employees and more importantly, Cricket property in those stores. The company is a criminal organization, pure and simple.
The thief in charge is Stewart (Stewie) Douglas (Duggie) Hutcheson; he owns a nice home at 855 San Antonio Place in San Diego, CA Zip code [protected]. He needs to hear from more of his victims. The company phone is useless, the 611 Cricket phone-bot is also a series of dead end loops. They have made the last scam on us. We are dedicating the rest of our lives to crush Cricket and prosecute its leaders. Fraud, lies, theft and delay are the company's everyday practices.
Cricket Wireless - super low speed & evil service
Cricket wireless claims to have fast wireless internet, terrible service, a dial up service is even faster than their Service, I had to wait up to 5 minutes to see my space home page, you have to reset often the page cause it's time Runs out, so refreshing your page has to be done often. Now comes the nightmare to collect my money after not getting my...
Read full review of Cricket Wireless and 18 commentsrebate never came
I purchased this wireless phone and modem at the same time some 6 to 7 months ago. Paid a total of $300.61 the phone was 129.99 and the modem was 149.00 21.62 sales tax I sent in the reciept and form to get my rebate of 50.00 dollars that was promised at time of purchase now keep in mind I have been waiting 5 months after repeated phone calls and mostly driving down to franchise office I was told a I had to call a number the people there told me I was calling the wrong people and that they were the main phone office for criket and I had to call the manufacturer of the modem but they did not have there number and suggested I call the main office at charleston and bruce. So I go there and they tell me a number to call again its the wrong number I give up they are a scam but I would still like to get my money back i'm thinking of filing a complaint with the federal trades commission what do you suggest ? Thanks for your time bob bellah [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Same here. I purchased a modem years ago.. Sent in required forms never received rebate. After a year & a half I stopped using it then about a year later decided to re activate it, , cricket store employees said they don't do these anymore?
I been with Cricket for three years and I have to say that this company is awful. Cricket customers service rep are bad and plus some of them dont speak English very well and on top of that the service sucks sometimes and the stores are rude and ignorant especially 87th Dan Ryan and 22 Cicero .
I mailed in everything within a week of purchase, which was in April 2010 and now its almost October 2010 and When i check the status of my rebate it shows that since April my rebate was approved but it is on required waiting period... which is so stupid. Cricket is just a scam so anyone out there who is planning to go to cricket for any services i suggest you go somewhere else where you dont have to be lied into buying something and promised something and then you end up not recieving nothing... SO CRICKET WIRELESS IS A BIG NO NO NO NO... DONT WASTE UR MONEY ON SCAMMERS EVEN IF THE OFFERS ARE TEMPTING...
Seen their comercials on tv was the main reason i purchased wireless broad band internet - purchased on 07/16/2010 & checked the out lined area with the dealer when i bought it --plugged it in & spent over a day checking my computer cause i couldnt get on line after downloaded the software -finally got a hold of one of their service techs & after bout 20min we figured out i was in a roaming area & signal strength was not good enough so before canceling service told them i'd try it at work - so the following week when i returned to work, plugged it in & it did work in that area but only got 1 & 1/2 bars & was downloading bout 270 kbs of speed which for 40 bucks a month is not really worth it - so called cricket to cancal my service got the run around for three or more days like (our accounts dept is down for upgradeing their network or was transfered a number of times to stupid cricket reps that didn't know what the hell they were doing or simply just got disconnected) finally after talking to a number of idiots i finally got through to accounts & told them all the garbage i went through i finally got my service canceled bout two weeks before the next months billing. now i have to make sure they don't bill me for another month of service & stick it on my credit card ---still working on seeing if i can bring the modem back to the place i bought it from ---but to anyone who reads this --cricket some what works just make sure bout the area your in & if you have any problems with your service & need to talk to one of their reps lots of luck finding one that knows what the hell their doing over there---signed(cricket sucks in parts of wisconsin)
i sent in my reabte for the broadband modem, and 1month later i got a letter saying i was denied because my activation was not in the required timeframe
So i called customer service and they said that they gave me the wrong form and to call back when 45 days after activation had passed
idk if its a scam, but so far it isnt looking good
i mean, do i really believe that the Person at the cricket store gave me the wrong form?
No, eveytime i try to get a rebate, or to get something from a "special offer" its always a giant hassle
The only reason they do mail in rebates is because they hope people will just give up
I did a warranty exchange on my cricket phone that malfunctioned in April after having the phone for a year. I went in to a Corporate store on 87th street here in Chicago, because I had been contacting customer service since my new phone had been activated. I told the manager that the phone screen went out and I couldn't receive text messages or see who's calling. The store manager tells me in order to get another phone I'll have to pay another $45 fee. If it's found out not to be my doings that caused the phone to malfunction the money will be credited to my account. I refuse to pay the money, because I had just paid for the new phone in April. I asked for a number to contact a main office or someone over the corporate store and the manager tells me there is no one he is it. On top of that he was very rude and unprofessional. The customer service representatives are just as incompetent as the store team. I know Cricket workers has to have a way of making contact will a main office in order to resolve issues they have in store; as well as with their pay checks if an issue were to occur. So why is it impossible for a customer to reach a main office representative to place a complaint or even to receive assistance? I can't believe that Cricket has such bad business ethics and they have the nerve to advertise that they are a company that RESPECTS their customers. I will be reporting them to the Federal Trade Commission and the Better Business Bureau.
swear on a million bibles, i received two, yes two rebate cards, and get this, in the same envelope, i promise you, sorry dude in chicago, spent your 50 bucks!
SWEAR! This broadband modem is a joke for sure. We have yet to stream a movie, takes over 1 1/2 hours to download 1album, just NOT what the cricket sales rep said it would be (at least he spoke english). Calling customer service, another JOKE, what country are we getting anway. I have waited just like others here, up to an hour to get hung up on when I ask if there is anything I can do to make the connection faster. I'm sure cricket training for call center employees includes a practice session where the agent "assures" the caller that the call will only be placed on hold momenarily or transferred quickly. I will too be filing a complaint, with the Attorney General's Office.
I NEVER HAD A PROBLEM I MAILED MY REBATE IN AS THEY ASKED THEY SENT ME A TXT SAYING MY REBATE WAS ACCEPTED THEN I GOT A SECOND TXT SAYING MY REBATE WAS MAILED OUT AND 2 DAYS LATER I GOT MY REBATE THE PREPAIDED CRICKET VISA CARD FOR 50 BUCKS
I sent mine in and they said they have no record. They want me to get the SKU#, store reciept, and rebate form for resubmital (ya right). I asked them were to send it this time to have it thrown away again. Anyway they said to fax it to [protected].
Cricket Wireless Customer Reviews Overview
Customers appreciate the flexibility of Cricket Wireless plans, which allow them to choose the amount of data they need each month. The company's unlimited data plans are particularly popular, as they offer high-speed data without any overage fees. Customers also appreciate the fact that Cricket Wireless does not require a credit check, making it easy for anyone to sign up for service.
Cricket Wireless has a strong network that covers most of the United States, including rural areas. Customers report that they rarely experience dropped calls or slow data speeds, even in areas with poor coverage from other carriers. The company also offers a range of affordable smartphones, including popular models from Samsung and Apple.
In terms of customer support, Cricket Wireless has received high marks from customers. The company offers support through its website, social media channels, and phone support. Customers report that representatives are knowledgeable, friendly, and helpful, and that issues are resolved quickly.
Overall, Cricket Wireless is a reliable and affordable mobile phone service provider that offers excellent value to customers. With a strong network, flexible plans, and excellent customer support, it's no wonder that the company has received positive reviews from customers.
Cricket Wireless In-depth Review
Pricing and Plans: Cricket Wireless offers a variety of affordable pricing plans that cater to different needs and budgets. Their plans are competitively priced and provide great value for money. Whether you are a light user or a heavy data consumer, Cricket Wireless has a plan that suits your requirements.
Network Coverage: Cricket Wireless operates on the reliable AT&T network, which ensures excellent coverage across the country. With their extensive network coverage, you can expect a strong and consistent signal wherever you go. Whether you are in urban areas or rural regions, Cricket Wireless has got you covered.
Customer Service: Cricket Wireless provides exceptional customer service to its users. Their customer support team is knowledgeable, friendly, and always ready to assist you with any queries or concerns. They offer various channels for customer support, including phone, email, and live chat, ensuring that you can reach out to them conveniently.
Phone Selection: Cricket Wireless offers a wide range of phones to choose from, including the latest smartphones from popular brands. Whether you are looking for an affordable budget phone or a high-end flagship device, Cricket Wireless has options for every budget and preference.
Additional Services and Features: In addition to their basic plans, Cricket Wireless offers a range of additional services and features to enhance your mobile experience. These include mobile hotspot capability, international calling options, device insurance, and more. These additional services provide added convenience and flexibility for users.
Billing and Payment Options: Cricket Wireless offers flexible billing and payment options to make it convenient for users to manage their accounts. They provide online bill payment, autopay, and in-store payment options. With their user-friendly billing system, you can easily keep track of your usage and payments.
Overall User Experience: Overall, Cricket Wireless provides a positive user experience. Their affordable plans, reliable network coverage, and excellent customer service contribute to a seamless and satisfying mobile experience. Users can enjoy the benefits of a well-established network without breaking the bank.
Pros and Cons: The pros of Cricket Wireless include affordable pricing plans, reliable network coverage, and excellent customer service. However, one potential drawback is that their data speeds may be slower compared to some competitors, especially during peak times.
Comparison with Competitors: When compared to its competitors, Cricket Wireless stands out for its affordable pricing plans and reliable network coverage. While some competitors may offer faster data speeds, Cricket Wireless provides a balance of affordability and quality service.
Recommendations and Conclusion: If you are looking for a budget-friendly wireless provider with reliable coverage and excellent customer service, Cricket Wireless is a great choice. Their affordable pricing plans and additional services make them a strong contender in the market. However, if you require lightning-fast data speeds, you may want to consider other options. Overall, Cricket Wireless offers a solid mobile experience at a competitive price.
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