I went online and tried to buy 2 phones but first...I had questions. The online agent, Gary, would not answer my questions, he just wanted to sell me phones! I did not buy them. I then called and was treated nice but not told the whole truth! The phones that they said would be $35.00 each were actually $59.99 each! When I activated one it gave me a phone number that was not even in the same state and I am! The second one said I needed to go to a store to activate it! That is a 30+ min drive!
I then called customer service and after waiting for over 20 min to talk to someone, the agent said he could change my phone number. He put me on hold and after waiting for 15 more min he hung up on me and did not change the number!
I called back and voiced my complaint and was treated like garbage! I said I did NOT want the phones or cricket service because if it was this bad in the first hr then I had no confidence that it would improve in the future and I don't need the stress. I asked several times to speak with a supervisor and the agent kept trying to talk my into keeping the service! When I refused and said I wanted to speak with a supervisor she hung up on me! I called again and the next agent was just a rude and told me to go on the Oprah show with my complaints and HUNG UP on me AGAIN!
STAY AWAY FROM THEM!!!