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1.9 642 Reviews

Cricket Wireless Complaints Summary

142 Resolved
489 Unresolved
Our verdict: When using services from Cricket Wireless with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Cricket Wireless reviews & complaints 642

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Newest Cricket Wireless reviews & complaints

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V
10:06 am EST

Cricket Wireless bridge payment

I forgot to pay my bridge payment by a few hours and I was told that i had to pay the full balance of 50 dollars after I already paid 20 dollars. this is ridiculous I have spoke with a supervisor and a manager and 3 representatives who have said the same thing if you do not pay the bridge by 11:59 pm on the 7th day you have to pay the full balance, I forgot and as soon as I went to pay it I was prompt to pay the 50 more dollars I am being charged 70 dollars for a month of service can you tell me how that it is FAIR CRICKET? YOU ARE ROBBING PEOPLE I HAVE CHILDREN THAT HAVE TO GET IN TOUCH WITH ME WHILE I AM WORKING MY phone was turned on once I paid 35 dollars and now it has been turned back off today 12/15/17 for 15 dollars because the total balance has not been paid and now I am being told I have to pay a 5$ restoral fee ON TOP OF THE 15 DOLLARS these PEOPLE ARE CLEARLY LOSING THERE MINDS!

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3:42 pm EST

Cricket Wireless service people at shallotte nc cricket store

Both my mother in law's and my cricket rewards points have been lost. We cashed them in and never received our gift card codes. The people at the store are completely rude and useless and told us oh well you'll have to figure it out. Both of our phones are crap. They barley work and are only a few months old. I miss texts constantly and it won't ring but notify me 6 hours later that someone called or text. I use this phone for my business and am missing important calls. This cricket rewards crap is the last straw. I want to talk to a human being that is not completely useless. Maybe if Cricket trained their employees we wouldn't have this problem . If I don't hear from someone in the next day my entire family will be switching from Cricket to another phone company. That means you will lose 8 coustmers. My number is [protected] my email address is [protected]@gmail.com. thank you Nicole Frank

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1:59 pm EST

Cricket Wireless customer service

Look, I work for you guys, but I have had so many customers complain about customer service. Making your "company" have bad reviews! I would suggest hiring better customer service representatives> they are sending customers to our stores knowing well we do not have much access! Why on earth does customer service send them back to the store for help?! That is customer service not doing what they are supposed to do! Now chat to max representatives are great!... I just would love customer service to make my job easier I hate having to deal with customers mad and upset after talking to them!

Thanks in advanced,

Gloria (Kgs262)

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7:41 pm EST

Cricket Wireless unethical behavior

To Whom It May Concern,

Hope this letter finds you in good spirits…

I had the unfortunate encounter in dealing with your company on December 4, 2017.

I was helping a friend get his phone turned on. He wanted to move his line and set up a new account in his name. I was informed that there would be an activation fee of $55, which would include moving the line to his own account. After paying the $55, I was then informed, that there would be a fee/cost of $12 to move the line. The rep didn't mention a cost when we first talked.

After that, I asked to speak with his supervisor about him not informing me upfront that there would be a cost to move the line and when I spoke to supervisor Dany, she informed me he didn't know until the activation fee was paid. I asked her why didn't he know? He may not have known the cost, but he definitely knew there was a cost to move the line. He could have informed me that it was an additional cost associated to move the line prior to me paying the activation fee so we both could have been on the same page and I would have known this upfront. But he did not inform me of that until I paid the activation fee and I thought our business was finished.

Dany then said we could move the line for $2 and I informed her I was not going to charge $2 to my account when I could made 1 payment on my charge card. I also asked could she just put the $2 cost on his next bill. She said she could not do that. To me sometimes we need to think outside the box. We could keep the customer and make him happy and just put the $2 on his next bill. And now I am wondering why all this drama over $2 dollars and is $2 that serious to your company?

I then spoke to another rep named Brenda and she informed me that to move the line would now be $22 and now I am saying I have been given three different prices to move 1 line.

I once again asked to speak to a supervisor which would took more than an hour to connect with and his name was Eric. He would apologize for all the confusion and he would then have the nerve to tell me I must have misheard the reps and supervisor. How dare him to say something like that. He said he would review the tapes and even though I am not a customer he could only respond to the customer whose name is on the account.

Even though I am not a customer and I am glad, I wonder is this how you treat your customers?

I don't know if you care to address this issue, but all I can say is this could have been avoided. If I was informed upfront that there would be a cost to move the line after I paid the activation fee, or if supervisor Dany after hearing about the incident with her employee not being upfront about the cost could have acted in good faith and waived the total fee. But she did say she could do it for $2 and that sounds like to me you are a company that nickle and dime your customers to get whatever you can.

Like I said, you may not address this because I am not a customer but it would a step above if you did.

Sincerely yours,

Keith Richardson

[protected]@gmail.com

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7:35 pm EST

Cricket Wireless 12/3/17 customer service from julissa b. at your store in crystal lake, il

I paid $295.40 to Cricket today for a phone, 3 covers, a power tube, activation, service fee, and 3 months of cell phone minutes. Julissa picked out covers for 2 phones that we already had. I tried to put it on and it would not fit. I said, do you have 2 that fit. She said we could not get a refund, we could exchange for a headset, accessories, etc. I said, I don't want accessories, I want the covers for the phones. She then went in back to check and came back and said their were none. I said I want to talk to the manager. She went in back and called the manager. Came back and said, no we could not get our money back. She picked out the phone covers (did not see if they fit.) She said she would give us a deal for 3 covers that she picked out and a charger for $55. I said ok, that was a good deal. I asked for the manager's name, and she would not give it to me. As stated above, she picked out the phone covers after looking to see what type of phone I had. Had I gone home before putting on the cover to see if it fit, it would have been even worse. She could not stop saying, you can't get a refund. The other salesperson there went and looked through the phone covers and found 2 that fit. Wow, Julissa's mouth dropped open. She was upset that she found covers that fit. Inv. #20927IN3525 194: Freedom Wireless Partners, Inc. I never ever in my entire life was told that I could not get my money back for something that didn't fit while I was still in the store! Bad customer service. Julissa B. kept saying that I agreed to the covers. I agreed to the price of $55, not the covers. I hadn't even tried the covers on yet. I will not be referring this store to anyone. I am flabbergasted on how she acted. I would like the manager to be apprised of this incident from her employee and told that this is not good customer service. The policy of not getting a refund for an item that doesn't fit, that the store people picked out, is ridiculous. It should be corrected. Julissa should have looked on the racks (like the other salesperson did), to see if another cover fit. Instead she wanted to sell us something we didn't want or need. Most stores will exchange items if brought in at least 2 weeks. Why can't customers return items? Last year I bought a phone at Walmart for my son and it was not the one that he wanted. He had programmed it, etc. I took it back, they cleared it and refunded my money.

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1:17 pm EST
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Cricket Wireless supervisor in washington d. c.

. Staff members are severely sick and not sent home. Instead, they are selling you a phone contract and vomitting at the same time. I was at the store in Washington D.C. on December 6th, 2017. I asked the employee about the sickness and the woman was in hospital last night after work and had been vomitting all night and day, an high inflammation score, and high blood pressure. I asked the supervidor why they are risking customers to contaminate and he just said that he never lets staff see a doctor and even if they passed out and he had to call an ambulance the staff member would still get bad credits for it. So this kind of company cannot be your place of affairs! Everyone can be this sick employee that gets severe health issues by denial of assistance and everyone can be the customer that gets contaminated by sick staff that is not allowed to see a doctor.

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5:31 pm EST

Cricket Wireless very rude workers

Worker was very rude only had one phone left was already in line before a lady who was still looking and when we got the phone she said she wanted that exact one and instead of giving it to me because i was in line first he gave it to her. This was a manager by the way very unprofessional doesn't need that title asked him why i couldn't get it because regardless of who came in first we were in line first which means i should of walked out with the phone. She was also having to wait on another phone to be brought to her so instead of both of us waiting i could of checked out and went on because she was gonna have to wait regadless for the other phone.

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11:34 pm EST
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Cricket Wireless customer service

On 11/27/17 I called customer service for an extension on my wirless bill. If I had $20 for Bridgepay I would not have called for assistance. Right at the start I had a feeling the women who answered wasn't going to help. She answered my call giggling while trying to assist me. She paused trying to compose herself but wasn't so successful. She was unable to assist me since i couldnt pay $20. I was assisted one other time and i was able to just pay the $5 without service interruption. Unfortunately you just lost a customer due to poor customer service.

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1:40 pm EST
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Cricket Wireless phone service - fraud

I have a complaint against

Cricket Wireless
Store No. 132, NABALIE LLC - Memphis
2926 Lamar Avenue
Suite 107
Memphis, Tennessee [protected]
[protected]

My elderly grandmother who is 83 years old was taken advantage of by the store agent at Cricket Wireless (Store No. 132 NABALIE LLC - Memphis). She has two phone lines on her account in which one line was suspended (should have been but Cricket cancelled the line in error) due to the phone being lost. She appeared at the store to get the line reactivated on a new phone. She gave the agent the phone inside of a small bag along with the phone number written on a piece of paper (the paper was in the bag with the phone). She was told by customer service that she had to pay $25 to reactivate the phone line. She gave the agent $30. The agent performed 2 transactions: 1) He applied $10 to the phone line needing activated which he keyed in the correct phone number---the phone number is on the receipt; 2) the second transaction was for a sim card to place in the new phone to reactivate the phone line. Remember, my grandmother has two phone lines on her account. When he so-called reactivated the line, he applied the other phone number on the account instead of the correct phone number. When my grandmother got home, her phone wasn't working, but the new phone was working with her phone number. The suspended line still had not been activated. He just switched my grandma's number to activate the phone. My grandmother returned to the store and he yelled at my elderly grandma and told her that she would have to purchase another sim card to fix his error. He claimed my grandma gave him her number instead of the correct number. She did not as I witnessed the entire transaction. Plus, remember he applied the money she gave him to the suspended line which shows he had the correct phone number. To get my grandmother's phone back working, he took the new sim card from the new phone and switched it to my grandmother's phone so that it can start back working. Then he told my grandmother that she would have to purchase another new sim card to reactivate the phone. All my grandmother wanted was to get her daughter's phone on. So she was about to purchase another new sim card when he looked in the system and said that he could not reactivate the suspended phone line because it was showing cancelled. Wow! Shouldn't he have seen that initially when he applied the payment to the phone line? That is probably why he switched my grandmother's phone line to the new phone. What a mess and I am pissed! So now my grandmother is out of $25 and no phone service for the new phone (nor the phone line has not been reactivated). In order to reactivate the line, my grandmother must spend an additional $15 plus purchase another sim card for $10.91. Is this fraud or what?!

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12:23 pm EST

Cricket Wireless rude worker who either didn't know how to do her job are just didn't want to

Workers name was Keana or Kiana she worked in the Cricket store in Decatur Georgia we went in with the purpose of trying to switch my mother-in-law's phone service over to Cricket. She told us that the store only took cash and to use a debit card or credit card we would have to go on line. We asked her how to go on line and do it she said I really don't know. Lol she thought it was funny. I only use debit cards or credit cards at me local Cricket wireless so I know she was not being honest. She works at the Decatur, G.A store on 3479 Memorial Dr. #7a she was so rude I will be switching my 5 lines over to a new wireless provider.

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pobarjenkins
Minneapolis, US
Nov 24, 2017 12:25 pm EST
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Did you ask for another employee or a supervisor while you were there?

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1:31 pm EST

Cricket Wireless cellular phone

I have purchased cricket cellular phone service and purchased a new phone, i asked them what my return policy was and they said i had 7 days and a full refund. I went back in 4 days and returned my phone and all they wanted to return is the purchase of my phone not the activation fee or the full months service... Poor customer service! The sales person was very rude when I was returning had to call someone else on the phone to assist her. The store was in shallotte nc, and sales person was Jordan, the second person upon returning was Rose. This purchase was on November 13 2017, and returned on November 18 2017. When I went in there she (Rose) said I had to get my new carrier to port my phone before I closed out my account so I can keep my number

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5:28 pm EST

Cricket Wireless customer service and a refund

We had been with cricket for over 4 years and never had an issue but 3 months ago all our phones on the plan STOPPED making and receiving any calls. We called customer service numerous times but no one could figure out what the problem was. Even took the phone the store and they gave me a new SIMS card to try but it still did not work. The first time we called they said it was because of the storm but the storm was still 3 days away. 2 time said tower was down near us. The third time I called they said take it to the store and have someone look at it I did that. Every representative keep saying in order for us to resolve the problem you will have to continue paying your bill and if we can not resolve the issue that I am entitled to a refund. We liked Cricket sent a lot of family members and friends that way . So because we liked cricket we gave them the benefit of the doubt and keep paying the bill for 3 months. Yesterday our bill was do so we went back to the store and the man said there is nothing that can be done for us. So we went to Boost mobile yesterday. I truly believe we are entitled 300.00 for the 3 months we paid for nothing. What is the customer not always right anymore. I am only requesting what I am owed and nothing more

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6:21 pm EST
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Cricket Wireless cricket phone purchase.

I purchased a phone on November 11, 2017. I asked what the return policy is if I decide I do not like this phone. The store manager told me 7 days. I'm here exactly a week later. The following Saturday, 11/18/17 and he's acting as if there's an issue. Telling me it's the 8th day. Umm...everyone knows 7 days is 1 week. Yet, in this mythical land of Cricket Wireless, The day I bought the phone was day 1 and "he wasn't going to bother with the 12pm/12am thing" according to him. I can't believe the audacity and the massive time waste. They are seriously trying to play me out of $129 + $25 upgrade fee.

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8:20 pm EST

Cricket Wireless customer service

My mother has been on the phone for hours with a clueless representative trying to CHANGE A SIMPLE PASSWORD for our account because it is not working. This is ridiculous. Love the company HATE this poor customer service! The woman is clueless and has continuously pointed her in the wrong direction. All to change a password to an account. She is horrible.

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pobarjenkins
Minneapolis, US
Nov 17, 2017 3:31 am EST
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Your mother may want to ask for a supervisor or a different representative if she feels that she is being misguided.

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10:02 pm EST

Cricket Wireless questions

I called cricket to ask them a question because im leaving to mexico and i wanted to know what am i supposed to activate on my phone so my data can work in mexico and they asked me to holed and 14 minutes passed and i heard her having a conversation with her friend about what she did and they both started cussing a lot and they forgot i was on the phone with them

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11:34 am EST

Cricket Wireless customer service

I transferred my 5-line to Cricket on November 4th and got the receipt for the deal of 5-line for $100. However, two lines for my kids in colleges did not work. They noticed me on 5th. I called customer service and fixed the problems. However, my plan was changed by this operation from $100 to $130 per month. After learning from the agent, I told him I should be on $100 plan. He told me he only can fix for the current month, but I had to contact the store where I signed the deal.

However, on Monday 6th, my whole Cricket account was locked. I spent almost an hour to contact the customer service and found out indeed my current month was still listed as $130 with more than $30 shortage. After explaining what happened, I got my account unlocked, but was still told that next month my plan costs $130. I immediately called the Cricket store where I purchased the plan and the sale person asked his manager for help. However, at then end I was told the store can do nothing and I had to call the customer service and talk to a supervisor. I did and spent another half hour on the phone to explain my situation to a supervisor but the response is the same: she cannot fix the problem for me.

What a shame. I paid and have the receipt for a service plan I want. Cricket increased the price without my agreement, and won't fix the error. I won't stay with Cricket for this higher price plan.

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12:01 pm EST

Cricket Wireless phone case / accessories

I've been a Cricket customer for around 8 months now. Since I have been a customer I have had to purchase 3 phone chargers the first one caught on fire while I was driving my vehicle with my child in the car. The second one just quit working. So I had to purchase another one. Well I have a phone case that I had just Christmas 4 days ago I just went into the store and the store manager says you cannot return any accessories at all through Cricket Wireless. I really feel that this is highly unfair to a customer considering that your products are not sturdy products they are very cheaply made. I will be leaving this company and no longer provide my customer loyalty. I found out many things through the course of 8 months that was not disclosed with me when purchasing the phone and the Mini accessories that I have bought through Cricket Wireless I feel like the company is not upfront and honest when purchasing things that is something you need to tell customers when they're purchasing an accessory that they cannot return nor exchange any accessory that that customer purchases. I find this to be poor customer service. What kind of phone service does not allow a customer to return merchandise or exchange merchandise especially if they're not happy with their purchase. How do you expect to keep customers with you when you don't have this option. I have never in my entire life come across a company that does not offer returns or exchanges. I work for an ice cream shop and we still have a policy for returns and that is food. We also have a policy for refund of money if the customer is not happy. I will never refer anyone I know to Cricket. I will also tell anyone that I over here talking about considering to switching to Cricket not to do it and I will simply tell them why and I will tell them the truth. If you want to continue of your business and gain more customers you need to change this policy. I will be going back to Straight Talk. I should have never switched in the first place. The only reason why I switched in the first place was because you guys had higher gigabyte for the same price. Guess what? Straight talk now has the exact same plan as you do but with return policy if you don't like any of their merchandise you can return it for a full refund. They have something you sure don't. That is an amazing customer service. They go above and beyond to make their customers happy and to stay with their company.

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10:11 am EDT
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Cricket Wireless customer service

Buying & activating new phone took me 2 hrs due to ignorance of rep.Ask for supervisor, soon to learn by At&t rep at location saids phone rep was not a supervisor.
Phone prompt is time consuming & aggravating.You make your choice & it repeats prompts 3 times before it will connect you with a live rep.
Reps can't understand English nor do they know what they are doing.Have to repeat problem 3-4 times . Annoying.

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3:46 pm EDT

Cricket Wireless I bought a phone at charles mo off of west clay zip 63301 and it is junk

i have been a cricket customer for over 8 yrs and it has been hell these last 2 yrs Bought a Galaxy Prime smart phone about 3 to 4 month ago no i do not have insurance but it is a defect phone when i made calls in or out calls no one could hear me called the store and they told me that is the way the phone is so i went to the store they decided it needed to go back to samsung the store told me i would get a new phone come to find out that samsung is going to repair it I just want someone to help me track my phone find out where the hell is my phone you have some employees know what they are doing some that have no idea who there are need to train people better i NEED MY PHONE

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8:04 pm EDT

Cricket Wireless cricket protect program

I have been a cricket Customer for years and recently went to a cricket store to buy a new phone. I noticed my new bill was $7.00 higher and didnt know why until I received cricket protect plan info in the mail. I never signed up for this plan and the associate who helped me never asked if I wanted the plan. He took it upon himself to add it to my bill without my approval or consent. I am very upset that this was done without my knowledge. This illegal practice has to stop and associate should be terminated. I need the unauthorized charge removed from my account

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Cricket Wireless Customer Reviews Overview

Cricket Wireless is a popular mobile phone service provider in the United States. The company offers affordable plans with no annual contracts, unlimited data, talk, and text, and nationwide coverage. Cricket Wireless has received positive reviews from customers for its reliable service, affordable pricing, and excellent customer support.

Customers appreciate the flexibility of Cricket Wireless plans, which allow them to choose the amount of data they need each month. The company's unlimited data plans are particularly popular, as they offer high-speed data without any overage fees. Customers also appreciate the fact that Cricket Wireless does not require a credit check, making it easy for anyone to sign up for service.

Cricket Wireless has a strong network that covers most of the United States, including rural areas. Customers report that they rarely experience dropped calls or slow data speeds, even in areas with poor coverage from other carriers. The company also offers a range of affordable smartphones, including popular models from Samsung and Apple.

In terms of customer support, Cricket Wireless has received high marks from customers. The company offers support through its website, social media channels, and phone support. Customers report that representatives are knowledgeable, friendly, and helpful, and that issues are resolved quickly.

Overall, Cricket Wireless is a reliable and affordable mobile phone service provider that offers excellent value to customers. With a strong network, flexible plans, and excellent customer support, it's no wonder that the company has received positive reviews from customers.

Cricket Wireless In-depth Review

Pricing and Plans: Cricket Wireless offers a variety of affordable pricing plans that cater to different needs and budgets. Their plans are competitively priced and provide great value for money. Whether you are a light user or a heavy data consumer, Cricket Wireless has a plan that suits your requirements.

Network Coverage: Cricket Wireless operates on the reliable AT&T network, which ensures excellent coverage across the country. With their extensive network coverage, you can expect a strong and consistent signal wherever you go. Whether you are in urban areas or rural regions, Cricket Wireless has got you covered.

Customer Service: Cricket Wireless provides exceptional customer service to its users. Their customer support team is knowledgeable, friendly, and always ready to assist you with any queries or concerns. They offer various channels for customer support, including phone, email, and live chat, ensuring that you can reach out to them conveniently.

Phone Selection: Cricket Wireless offers a wide range of phones to choose from, including the latest smartphones from popular brands. Whether you are looking for an affordable budget phone or a high-end flagship device, Cricket Wireless has options for every budget and preference.

Additional Services and Features: In addition to their basic plans, Cricket Wireless offers a range of additional services and features to enhance your mobile experience. These include mobile hotspot capability, international calling options, device insurance, and more. These additional services provide added convenience and flexibility for users.

Billing and Payment Options: Cricket Wireless offers flexible billing and payment options to make it convenient for users to manage their accounts. They provide online bill payment, autopay, and in-store payment options. With their user-friendly billing system, you can easily keep track of your usage and payments.

Overall User Experience: Overall, Cricket Wireless provides a positive user experience. Their affordable plans, reliable network coverage, and excellent customer service contribute to a seamless and satisfying mobile experience. Users can enjoy the benefits of a well-established network without breaking the bank.

Pros and Cons: The pros of Cricket Wireless include affordable pricing plans, reliable network coverage, and excellent customer service. However, one potential drawback is that their data speeds may be slower compared to some competitors, especially during peak times.

Comparison with Competitors: When compared to its competitors, Cricket Wireless stands out for its affordable pricing plans and reliable network coverage. While some competitors may offer faster data speeds, Cricket Wireless provides a balance of affordability and quality service.

Recommendations and Conclusion: If you are looking for a budget-friendly wireless provider with reliable coverage and excellent customer service, Cricket Wireless is a great choice. Their affordable pricing plans and additional services make them a strong contender in the market. However, if you require lightning-fast data speeds, you may want to consider other options. Overall, Cricket Wireless offers a solid mobile experience at a competitive price.

How to file a complaint about Cricket Wireless?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

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- Summarize the main issue with Cricket Wireless in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

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- Attach any additional supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution sought.

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Follow these steps to effectively file a complaint against Cricket Wireless on ComplaintsBoard.com.

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Phone numbers

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www.cricketwireless.com

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