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1.9 642 Reviews

Cricket Wireless Complaints Summary

142 Resolved
489 Unresolved
Our verdict: When using services from Cricket Wireless with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Cricket Wireless reviews & complaints 642

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M
12:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cricket Wireless store manager

I had bad experience with the Cricket store in Grinnell Iowa. I was very upset with the service because I was not aware that if your phone didn't work with there prepaid plan you could not get your money back. The store manager said it was there policy but it was not posted any where in the store or on the receipt and the cricket sales person did not make me aware of that policy. I kept the service on my phone but I could not get the cricket service on the other phone I brought in with me. As weeks passes the store manager messaged me on Facebook and told me that I am responsible for making them lose there $200 store bonus because I gave them a bad review on a survey. I never took a survey for Cricket wireless. The manager also told me that I took money out of his kids mouth because of the bad review he thought I gave them. As a store manager you should never harass a customer or blame the customer, I switched my service because of this situation. I also have proof of the messages and I will be calling corporate and making a complaint because something has to be done about this manager.

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6:44 pm EDT

Cricket Wireless poor sales experience and no customer service

This is letter I have been unable to send to cricket after hours of effort (Specific transaction codes redacted):

To: customer service

Please refer this message to someone who actually has the authority to correct my problems! I do not wish to be contacted by someone who must read responses from a script!

I would like this account reconciled and all rebates issued!

Phone no. _
Invoice no. _
Contract no. _
Date: july 8, 2017
Purchased at 104 phonewerks
Referral rebate code _
Referred by _
Cricket rewards verification codes (Sent by cricket by phone):
_ (7/9/17, 12:57 pm)
_ (7/9/17, 12:57 pm)
_ (7/9/17, 12:58 pm)

Reasons I bought from cricket:
$50 rebate offer posted in window
$25/25 referral credit offer
$5 monthly discount for autopay
Could buy at store rather than on line (As I needed it right away).

I stopped by store to see cricket at my sister's request and saw sign in window for $50 rebate. Promised original salesman that I would return to buy in a couple days as I had to get info on my old t-mobile account to swap for free phone. I verified all costs, promised credits, rebates, etc. Before leaving store (But was not told there was a $25 activation fee).

When I returned, original salesman was not there.

— I was told after I purchased the phone that $50 rebate offer had actually expired the day before I saw sign. (The salesman explained that "they never tell us when offers will expire.")

— without my asking him to, salesman set up mycricket, told me to have my sister set up her account, then give me # to use for referral rebates, which must be done within 24 hours. I barely reached her on time, but got the code (_) within 24 hours, then couldn't find where to put code number. Store was closed by then.

Called original salesman the next day. He said that referral number had to be gotten before installing mycricket as it can only be used when initially installing mycricket. Also said code could be used for 30 days (Not just 24 hours); but since it was not used in setting up mycricket account, I am out of luck!

I gave him my number, my sister's number and the code, asked him to fix it within company, didn't happen.

Talked to customer service, no success.

Had to wait for new debit card to arrive to set up autopay. Finally got card in the mail on last day of deadline. Set up autopay, got thanks and acknowledgement of payment; but at midnight phone was shut off anyway. (No record of payment now shows on payment record for original payment.)

When I called the next day, customer service rep insisted you had no record of payment and said I must pay again to get phone on. I had no choice but to agree to this double payment since I was on call and had to have the phone. Then she asked me if the debit card you have on file was the one I wanted to use — that was the card number I had used the day before. The reason it was on file is that I used it to make the payment you denied getting.

And, needless to say, you cheated me out of the agreed-upon $5 autopay discount!

In summary:

— you falsely advertised an expired rebate offer partially influencing my decision to buy from you instead of the highly recommended consumer cellular. ($50)

— screwed me out of referral rebates due to salesmen misunderstanding process. Refused to fix internally. ($25/$25)

— after confirming all costs, etc. Involved before making decision to buy, found out at checkout time there was "activation fee" never mentioned. ($25)

— charged twice for august ($40)

— rebate for autopay not applied ($5)

— in response to first survey, asked for a return call; didn't happen.

— after being forced to double pay, asked that I be sent by text the # of someone in supervisory position who could fix these problems; didn't happen.

— wasting a whole f_ing s_load of time!

Needless to say, unless these issues are resolved soon, I will be contacting the bbb and any appropriate government agency with my experience, as well as publicizing your bad faith and deceitful practices by every avenue available. (I already responded to the question, "how do you like cricket?" from an acquaintance the other day with, "i've heard great things about consumer cellular".)

You may contact me friday, august 25, by phone, at _.

Christine scherzinger

P. S. One hour spent trying to get an e-mail address to which I could send this letter, clearly stating situation (Far too much detail to relate to a customer service rep who would only pass me to someone else).

Well as you might imagine, customer service passed me around and the closest I could get to e-mail address is dumping this into "chat" option, where after an inordinate time spent reading, alexav promised to take it step-by-step, then connection died.

Called back and started over with zulma m, who said if I want rebate, I must call a certain number, one that blew me off previously.

I told her to have a supervisor call me. Didn't happen!

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1:27 am EDT
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Cricket Wireless bait and switch

A phone on my account was destroyed by two separate Cricket Reps... when we attempted to upgrade we were insulted by the arrogant little twit who informed us "we, do not sell the cheap phones.. only the $100 and up phones" we pointed out they had the $20-$50 phones on display... I spoke with a so called employee who worked in the CEOs office Joseph Garcia German he acted as if the phone being destroyed by their reps was our fault, coz it only cost $40.. then the nipple head tried to sell me on buying 3 $100 phones online after I told the human cotton swab we do not shop online, use CC's or pay over $50 for a phone.. one weak [censor] apology and no offer to make things right... all we asked for was 3 Alcatel One touch Flints $20 a pop and free activations on all three phones..$135.. nothing.. so I guess after 5 years $5400 plus the cost of possible upgrades and accessories we are done with Cricket... hey [censor] you lost a hell of alot more then you saved!

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11:12 pm EDT
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Cricket Wireless customer service lied

I went into the store and told the lady my husband was deploying and since we were having a baby we needed a phone service where I could contact him and he could contact me while he was deployed. She guaranteed me that his phone would work in Spain and that she had many people stationed on that base in Spain using this phone no problem. She said it's called an international plan. Paid over $100 only to find out that there is no such thing as an international plan. You can call Spain from the United States on your phone but you cannot take the phone to Spain and use it. Called customer service and was told that they were sorry that I was lied to and that they would file a formal complaint against the store and representative but it is against their policy to issue a refund. Less than a week. How can they lie to a pregnant military wife and screw her out of money. I'm so unbelievably upset right now. Issued a dispute with my bank and going into the branch to confront the liar tomorrow.

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11:35 pm EDT

Cricket Wireless lg fortune

On August 17th, I went into a Cricket store to get new service and purchase a new phone. District Manager Syed Sherazi sold me the LG fortune for $120.00. He tried to sell it to me for S145.00 at first. Today I had the chance to go on the website to get reviews about the phone. While on the site I noticed the phone is free for new customers that transfer their number over and $39.99 for new customers not transferring over their number. Nothing pisses me off more than a liar! I dont appreciate being over charged $80.00.

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10:48 am EDT
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Cricket Wireless phone

I had just got a ZTE sonata 3 last Tuesday (8/8/17) and it works horrible, the brightness controls itself, my time always turns wrong when my phone dies, it goes way to slow to load when coming back on, it take 30+ minutes to optimize my apps and I got like 18 apps, it will freeze and act up on its own, I had to reset my whole phone yesterday because it wouldn't cooperate with me.. I need a refund or better phone. Thank you.

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4:07 pm EDT

Cricket Wireless fraud and theft

Went to purchase equipment compatable with my carrier t-mobile but instead got placed on port plan and the managers and customer service center all refuse to refund my money even tho they attempted fraud im still w t-mobile thank god and they kept the merchandise! im out $300.00 been seeking help since saturday 8/12/17. Complaint filed with bbb and fcc. Also notified my bank of unauthorized charges! your nogales az store is full of theives they charge extra monthly fees and then crefit account and steal the money and give accessories free to friends! saw it myself this weekend when i went in and they blast the music plus have friends hanging out watching movies and eating pizza and the manager calls out cuz her moms a pain and she the manager was tired so she didnt go in asst manager was drunk at the ballgame and called out too... They kept my receipt also and refused to give it to me

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1:05 am EDT

Cricket Wireless employee

Your employees values represent your company's values.. Especially after Charlottesville. If you're fine with racist employees (who you know will interact with, and potentially deter, black and Muslim customers) then so be it. I personally will be avoiding your wireless service so I don't have to deal with people like him. This may be one of the reasons why your online rating are so very low.

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1:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cricket Wireless fraudulent, unauthorized transfer of stolen phone number.

On August 26, 2017, i went to make a call from my phone, only to be advised by my carrier of 8 years that this line is no longer registered with Metro pcs, . I called Metro and was told that my number was transferred to Cricket Wireless...After long discussion of this matter, my phone was compromised by an unathorized, fraudulent person who transferred my number to Cricket wireless who i had never heard of before... i have been with Metro PCS for over 8 years and very satisfied with my service...who so ever this thief is, he is using my name and number with your company...i tried to speak to a representative of Cricket wireless who in turn was very Disrespectful and Unprofessional as if i had did something wronge...i am the Victim, the victim of a fraudulent act of thieft of my Name and number...im the person who have had this number for 8 years, thats my name thats being used...I have no intenions on paying for the thief who is using my name and number...i can prove who i am, , , , the thief can not...it a crime, a crime of thief by deception.. all i asked was for my number to be returned to me...acct. # and pin... or atleast do the right thing and shut that line and phone DOWN...or take the number out of my name...I TRIED calling the number [protected] and he hang up on me or just won't answer...i have notified the police and will not stop until this matter is closed...The only way to stop this...is to return my number to me, this number is attached to important e-mail accts. They can not be activated without the number, the Rightful owner...or Shut down the number out of my Name because i will not allow him or anyone get a freeby off of me...You are the only ones who can stop this (Cricket Wireless) and rectify this fraudulent mess by a thief.. Please reply back for further information...this is very upsetting, stressful, scary and wronge.. please help...Thank you for hearing me

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Resolved

There has been no Resolution...i have not heard from cricket Wireless as of yet... it should not be marked res [

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5:29 pm EDT

Cricket Wireless customer service and insurance claims

Okay so first off I picked up alcatel one touch idol 3 and I had to get a replacement from cricket because it quit working. I sent the phone in and got one back in 3 days. I then had to get another one replaced because the power button had stopped working and I got that one in a matter of 3 business days. But now the button stopped working again and I sent it in and someone put the wrong information on the shipping and on the wrong account. So after 20 days i've waited and waited and called and called and all they're told me was to wait and wait I have waited and waited this completely unacceptable cricket had lost my phone and can't find it and cricket won't do anything after entering the wrong information into another account they will not reimburse me.

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12:03 pm EDT
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Cricket Wireless mike at tonawanda store

Mike at the cricket store in Tonawanda on Niagra street has the worst costmer service on a humen he screamed at me swearing at me called me names [censor] and [censor]. He got me so mad I had to call off the rest of the day. He told me to get out of his store and pay my bill somewhere else. I paid my bill a day before this shut off and it still got shut off the next day and they said I owed 10$ Wich I didnt so not only was he a complete [censor] he was wrong

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11:08 am EDT

Cricket Wireless autopay cricket wireless

Approximately 30 days ago I signed on with Crickett I paid for the phone and 1st month of service at your Prescott Arizona Gurley St location. I asked and explained to the saleperson that I need the Auto pay to be billed on the 3rd or 4th of each month has I am retired US Air Force and I am paid on the 1st of each month and I was told no problem again stating to avoid any problems the 3rd or 4th of each month and what do you know my auto pay was not billed had asked and the phone was turned off and after speaking to customer service all I got was the Im sorry speech. When a customer asks specifically to avoid any problems and the request is not honored it makes me want to just not use your company I wasnt even offered an extension to the 1st. Ty T Wilson. USAF. ret.

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8:25 pm EDT

Cricket Wireless service

On July 28, 2017 i asked for a 2 day extension on my phone line do to my son and his medical condition and asked to pay the full amount on Monday told them we had no means of money to pay the bridge pay.But come Monday we could pay the full amt. do.the supervisor Alan employee #[protected] told me that he could and wouldn't do anything to help and just to make a bridge pay.they didn't care about my family situation nor have we ever asked for a hand out before.it just discuss me that a company like this doesn't care about the loyalty of 17 years that we've been with them.this is a shame...

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1:45 pm EDT

Cricket Wireless buying a phone

Try to buy a phone 2 times now. Manager said that the system was down. We could not purchase our phones for a second time. First time was last sunday, how do these idiots expect to sell anything if their system is down all the time. Manager said it was the 3rd or 4th time this month alone. Guess im going to verizon prepaid instead. At least their equipment works.

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10:34 am EDT

Cricket Wireless phone service

It's sad to think that after 5+ years of service, cricket wireless is so quick to lose their customers. I took a medical leave of absence from work for awhile, but now that I'm re-employed and 5 days away from receiving my first check, the robots that work for this company have no sympathy and continue to suggest the bridge payment. I had to repeatedly tell them I won't have any money for a few days, but they kept offering me suggestions that require a payment. I don't want to lose my number, or leave cricket for that matter, but if a company can't help a loyal customer in their time of need, this is not a company I can stand by anymore. Time to switch phone services

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2:58 pm EDT

Cricket Wireless lg stylo 2 & galaxy grand prime

when i had the galaxy grand prime as a cricket customer, i liked it. but my friends who also had samsung phones got the newest software update, which i was SO excited about. you know... the nicer looking icons. new emojis. the ability to change the theme of your phone. yeah, that update. well, i never got it. i was really mad.. and i still am about it and i dont even have that phone anymore. i ended up getting a new phone; the LG stylo 2. and i love it! its also a cricket phone. well guess what? both of my parents also have the LG stylo 2 but theyre using virgin mobile. ive had this phone for about 4 months and my parents already got the software update for it. but not me! coincidence? i dont think so. im seriously tired of checking and checking for the update but it always says "you have the latest software for your OS" oh really? what about my parents who have the same phone but a different carrier. im tired of all my cricket phones never updating the software when i know for a fact that there sure as hell is one. its just cricket. and im seriously considering changing my carrier because this is ridiculous. whats the problem with sending the software update? will it cost cricket money to do so? is it "too hard"? yeah i dont think so.. and i DO need an explanation for this.

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10:23 pm EDT

Cricket Wireless customer service

Worst customer service, I called because i wanted to delete a line and they gave me run around. I wanted to keep my number and even talked to management...waste of time . So I was long time customer and took my business to Virgin mobile got great phone and cricket lost a customer . Cricket during service sent texts that they were raising rates and lowering data so i give them middle finger ☝.no not this one lol

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1:03 am EDT
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Cricket Wireless zte blade x max cell phone

On 6/10/17 I purchased a ZTE Blade X max. About 3 weeks later the phone started acting up- freezing up and going black several times a day. I wasn't getting text messages. A thick, black line appeared at the bottom of the phone where the Favorites bar is and I couldn't get it to disappear. The Manager said I could get $35 credit. I just wanted to pay the difference for a different phone. He couldn't fix the black line either! He suggested trying to sell the phone (broken) myself for more money. We've been customers for a few years now, but after this I'm ready go somewhere else!

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3:43 pm EDT
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Cricket Wireless unhappy customer

The gentlemen told me a get $50 credit .Which I did not.he also said phone works any where.The phone only works in certain parts of my house .Always dropping calls and calling other numbers while I am on phone.This service is not anything they say it is. And within 2 hours of having phone it was saying storage low .I am very displeased .I am requesting a full refund for the bad service I was giving

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1:22 pm EDT
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Cricket Wireless richard's rudeness at 4801 linton blvd delray beach, fl 33445

Went in to return a phone bought three days prior and the clerk was so rude to an older man before us. Between two clerks noone was trained to execute a refund and asked us to come back another day when the manager was there. After telling him they need to know all aspects of a retail purchase, he yelled very loudly and sarcastically "THANK-YOU AND GOODBYE repeatedly until we were out of the store. No sorry, nothing. Horrible "bedside" manner and the worst in-person customer service experience I can remember.

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Cricket Wireless Customer Reviews Overview

Cricket Wireless is a popular mobile phone service provider in the United States. The company offers affordable plans with no annual contracts, unlimited data, talk, and text, and nationwide coverage. Cricket Wireless has received positive reviews from customers for its reliable service, affordable pricing, and excellent customer support.

Customers appreciate the flexibility of Cricket Wireless plans, which allow them to choose the amount of data they need each month. The company's unlimited data plans are particularly popular, as they offer high-speed data without any overage fees. Customers also appreciate the fact that Cricket Wireless does not require a credit check, making it easy for anyone to sign up for service.

Cricket Wireless has a strong network that covers most of the United States, including rural areas. Customers report that they rarely experience dropped calls or slow data speeds, even in areas with poor coverage from other carriers. The company also offers a range of affordable smartphones, including popular models from Samsung and Apple.

In terms of customer support, Cricket Wireless has received high marks from customers. The company offers support through its website, social media channels, and phone support. Customers report that representatives are knowledgeable, friendly, and helpful, and that issues are resolved quickly.

Overall, Cricket Wireless is a reliable and affordable mobile phone service provider that offers excellent value to customers. With a strong network, flexible plans, and excellent customer support, it's no wonder that the company has received positive reviews from customers.

Cricket Wireless In-depth Review

Pricing and Plans: Cricket Wireless offers a variety of affordable pricing plans that cater to different needs and budgets. Their plans are competitively priced and provide great value for money. Whether you are a light user or a heavy data consumer, Cricket Wireless has a plan that suits your requirements.

Network Coverage: Cricket Wireless operates on the reliable AT&T network, which ensures excellent coverage across the country. With their extensive network coverage, you can expect a strong and consistent signal wherever you go. Whether you are in urban areas or rural regions, Cricket Wireless has got you covered.

Customer Service: Cricket Wireless provides exceptional customer service to its users. Their customer support team is knowledgeable, friendly, and always ready to assist you with any queries or concerns. They offer various channels for customer support, including phone, email, and live chat, ensuring that you can reach out to them conveniently.

Phone Selection: Cricket Wireless offers a wide range of phones to choose from, including the latest smartphones from popular brands. Whether you are looking for an affordable budget phone or a high-end flagship device, Cricket Wireless has options for every budget and preference.

Additional Services and Features: In addition to their basic plans, Cricket Wireless offers a range of additional services and features to enhance your mobile experience. These include mobile hotspot capability, international calling options, device insurance, and more. These additional services provide added convenience and flexibility for users.

Billing and Payment Options: Cricket Wireless offers flexible billing and payment options to make it convenient for users to manage their accounts. They provide online bill payment, autopay, and in-store payment options. With their user-friendly billing system, you can easily keep track of your usage and payments.

Overall User Experience: Overall, Cricket Wireless provides a positive user experience. Their affordable plans, reliable network coverage, and excellent customer service contribute to a seamless and satisfying mobile experience. Users can enjoy the benefits of a well-established network without breaking the bank.

Pros and Cons: The pros of Cricket Wireless include affordable pricing plans, reliable network coverage, and excellent customer service. However, one potential drawback is that their data speeds may be slower compared to some competitors, especially during peak times.

Comparison with Competitors: When compared to its competitors, Cricket Wireless stands out for its affordable pricing plans and reliable network coverage. While some competitors may offer faster data speeds, Cricket Wireless provides a balance of affordability and quality service.

Recommendations and Conclusion: If you are looking for a budget-friendly wireless provider with reliable coverage and excellent customer service, Cricket Wireless is a great choice. Their affordable pricing plans and additional services make them a strong contender in the market. However, if you require lightning-fast data speeds, you may want to consider other options. Overall, Cricket Wireless offers a solid mobile experience at a competitive price.

How to file a complaint about Cricket Wireless?

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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Cricket Wireless in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution sought.

7. Review Before Submission:
- Ensure the complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit the complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
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Follow these steps to effectively file a complaint against Cricket Wireless on ComplaintsBoard.com.

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Website

www.cricketwireless.com

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