Menu
Cricket Wireless
Cricket Wireless Customer Service Phone, Email, Contacts

Cricket Wireless
reviews & complaints

www.cricketwireless.com
www.cricketwireless.com

Learn how the rating is calculated

1.9 642 Reviews

Cricket Wireless Complaints Summary

142 Resolved
489 Unresolved
Our verdict: When using services from Cricket Wireless with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Cricket Wireless has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Cricket Wireless. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Cricket Wireless reviews & complaints 642

Filter reviews by rating
5
9 reviews
4
0 review
3
0 review
2
1 review
1
1 review
Sort by:

Newest Cricket Wireless reviews & complaints

ComplaintsBoard
C
11:03 pm EST

Cricket Wireless taking money and refusing to turn on my service

I had the 70.00 dollar plan and switched to 50.00 because it was too much. Well I paid the 50.00 and it was accepted. The next day it was suspended. I just figured my card didn't go through. It did but they wanted me to pay the 70.00. I told them I had the 50.00 dollar plan and they told me I didn't have proof. Well after a big hassle I told them I wanted my money back and they refused. Out 50.00 bucks. No service.

Read full review of Cricket Wireless
Hide full review
ComplaintsBoard
Q
5:17 pm EST

Cricket Wireless customer service and product knowledge

On Feb. 28th, @ 4:45pm.
March 1st @ 3:30pm
Greensboro, NC
store #3721.

I was in need of a new phone since mine had previously been dropped many times by my toddler, it was on its last leg. When I arrived at the store I was told that one of their computers were down and they were working on a single computer/ register. Right then and there I should had took that as a sign and left. But I stayed since there was only 1 customer in front of me. I explained to the salesperson that I wanted a simple phone, just something that worked. I had the old HTC, and wanted to get the galaxy amp prime since it was $49.00. They didn't have that phone in stock but she mentioned they had a upgraded new etc avail for $69.00. I explained to her that I only wanted to spend the minimum and would go to another location.. She said if I got the new HTC she would match the price, so I clod get it also for $49.00. I asked her clearly if the new htc battery was able to removed just in case the phone locked up, which happens often with cricket phones.. She assured me that it did. After an hour later, yes it took them 1 hour to set my phone up. which is ridicules. ! I paid the $49 plus $25 activation fee. I later found out that night, that the battery cant be removed. I was very upset. I went back the next day at 3pm to get a refund. After waiting again for another 30 min, I was told the manager was the only one that could issue refunds and she was getting her daughter from school and might be back in an hour or so. Once again my time was wasted., No apologies were given, I returned later that day @4:30pm and again had to wait another 45 min even though there was 1 customer in front of me. talk about horrible customer service. I spoke to the woman that sold me the phone, which was the manager, by the way. How she wasn't aware of the New HTC not able to have the battery removed was beyond me. She said, yeah, these batteries don't come out. But that's not what you said 24 hours ago. I truly believed she just wanted my money and wanted to sell me anything because I told her I was going to a different location . She informed me that she could refund me the cost of the phone but not the $25 activation/restocking fee. I told her it was your fault that you gave me misinformation. Not once did she apologize or own up to her mistake. She just said, well, its on the receipt. That we charge a $25 restocking fee for returned phones. So you can give me a $20 discount so I can purchase a phone from your store, but you cant refund the full amount from a problem you caused. when I asked her about the complaint line/number.. she replied.. You can call them but I doubt theres anything they can do. The manager that's at store #3721 needs to be fired. She lacks the basic customer service skills and phone knowledge to work with the public. Not only am I out of $25 because I have to get a new phone, but I wasted at least 2 hours dealing with this incompetent manager

Read full review of Cricket Wireless
Hide full review
ComplaintsBoard
M
5:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Cricket Wireless large universal case (vertical) by alpha comm aunu3002

I ordered a Large Universal Case for my LGX phone which I got today.
What I received was not a large case though. I received a case so small
that when I took it to the Cricket store it would not even fit their smallest phone. I called customer service and was transferred 9 times and hung up on twice. Jessica Throckmorton, the store manager in Junction City, Kansas intervened for me after I got transferred with no results about 3 or 4 times. She tried to get to speak with a supervisor but nobody would connect her. I know there is a policy about accessories sales being final but this particular case was advertised falsely. She was on my phone trying to help me and got hung up on after 7 or 8 transfers to other departments and when they hung up she called from their store phone and got hung up on after a couple of transfers of the call. Cricket customer service kept me and her on the phone trying to get some help for over an hour. Lance Warren, a sales associate there, was also a witness to this.
I am glad I didn't waste too much money on this, 10.98, because Cricket customer service is impossible as far as getting help. Cricket has stipulations it seems that don't allow for humanness. It seems that Cricket thinks it doesn't have to stand behind the sales of their accessories.
My name is Mark Westfall, [protected], the order number for the alleged large universal case, AUNU3002, is [protected]. This incident happened today, Monday, Feb. 20, 2017. I would like a refund for this purchase. My email is [protected]@cox.net. I appreciate the manager of the Junction City Cricket store trying to help me but even she couldn't. You are not perfect in the accessory department so why don't you be reasonable and allow for human error. I am dismayed and disappointed.

Read full review of Cricket Wireless
Hide full review
ComplaintsBoard
T
4:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Cricket Wireless zte grand max 3 phone

My # is [protected]. I submitted an insurance claim (Feb 10, 17)for a cracked screen on my Grand Max 3 phone. The 1st replacement sent to me did not have a compatible charger with it in the box (Feb 13, 17). That phone battery died. My previous charger cord fit the replacement phone but did not charge the replacement phone battery.
After speaking to Angel the Supervisor (Feb 17, 17) at the 1-800-CRICKET I submitted an insurance claim for the replacement phone that was sent to me. On Feb 20, 17 the 2nd replacement phone was received I called 1-800-CRICKET and that operator gave me instructions to activate the 2nd replacement phone and the phone did not work. We conferenced in the manufacturer who gave me the same instructions and now the phone was in Field Test Mode. He thinks that Cricket sent me a phone with a short in it. I was then connected with Diego a supervisor at 1-800-CRICKET who tried to help and was very courteous, just as Angel was.
I was then routed back to the Insurance Claim Dept and was on hold for so long, I hung up.
I am not able to use a retail Cricket store to solve my problem. I have been with out a working phone for 10 days. I use it at my work, I am in the process of moving and I do not have a land line to use except while I am at work.
I will give Cricket one more chance to fulfill the warranty/insurance claim. If the 3rd try does not work, I will file a complaint with the Attorney General in Indiana where this claim is being handled from. I have stated my problem, I have been as patient as can be and I have told you what I will do if you cannot fulfill your warranty/insurance claim. The problem is yours to solve or you can make much worse.
I cannot take a picture of the problem because my 2 replacement phones do not work.

Read full review of Cricket Wireless
Hide full review
ComplaintsBoard
J
6:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Cricket Wireless cricket wireless phone

My phone number is [protected]. My wife and I have had our phones for several years with cricket. We now live in Hagerstown, MD., and we went with our daughter went to the cricket store on Duel Hwy in Hagerstown. First, the sign there said they open @10 A M and it was nearly 10:30 A M and they was closed. I went up to the door and this female came up to the door and unlocked it. We started looking at various phones and we wanted to look at a particular phone that we could afford. She was very snotty and said, we don't any in stock and she went and got another one, which was much more. Told her, we didn't want that one and she just stare at us and made no move to help any further. We went to Sams Club and told the clerk what we wanted and he immediately help me but when I told him, that I would like to keep the old number, he couldn't get to go thru. We went home and my daughter tried to no avail. I am almost 80yrs old and I couldn't remember any of my original information. We had move from Oregon nearly two years ago to Maryland to live with our daughter. So, I imagine, that you will tell me the same thing without the pin and the city I wanted to retire in, you can't help me. That fine, I have return your phone and next week, I will look at a different company. Thank you and goodbye.

Respectfully,

James M Bradbury [protected]

Read full review of Cricket Wireless
Hide full review
ComplaintsBoard
T
7:58 pm EST

Cricket Wireless fraudulent charge

I was charged for deezer and I do not have the service on my acct. When I called to complain all I got was the complete run around. They would tell me what I do have on my acct. Never trying to find out why my bank acct was charged. Of course I was put through to a customer service rep that is located somewhere other than the us. When I told them I wanted to be transferred to a us call center, tjey informed me I would have to hang up and call again. I repeatly told them I would like to be transferred to a us call center and they hung up on me. Cricket you have the worst customer service I have ever encountered and you steal from people. Its not right. I will be looking for other service through a different provider. And even if they aren't very good, nobody can be worse than you!

Read full review of Cricket Wireless
Hide full review
ComplaintsBoard
V
11:28 pm EST

Cricket Wireless cancelling phone service

I started service on 2/9/2017 around 7PM at the Cricket Store in Lindsay CA.
I decided to cancel the service on 2/10/17, was unable to get a hold of an agent through their Chat service online so I attempted again today. I spoke to a representative, Amid G, I told her I wanted to cancel my service. This was her response: "ok remember that after I cancel this line you still will have 30 days to activate it again but you will need to pay first a 15$ reactivation fee plus the monthly rate plan of this line and after the 30 of being cancel the line will not be able to be active again, and it takes effect immediately." That was her exact text.
I responded that was find, go ahead and cancel. She then cancelled and I asked regarding a partial refund. I had paid $70 for the monthly rate plan, $15 for the SIM kit and $25 for the activation. She stated I would not receive any refund and that the cancellation would take affect immediately. She tried to say she had told me there would not be a refund however I cut and past the above response and it did not say anything about no refund. I explained that it was not fair I paid for an entire month and only had the service for 2 days and they would be keeping the entire payment for a month worth of service. She then offered to waive the $15 activation fee and re-establish my service and once the next payment came up to not make a payment and service would end. I then spoke to a manager Roberto M, he said there is no refunds on partial used of services. I explained to him I had only had the service for 2 day. He then stated that policy on term and conditions states no refunds. I was never presented with terms or conditions at the cricket store so he then said it was on their website. I started service at a store and they should of explained or given the terms and conditions. He also stated that the terms and conditions were on the back of my receipt. I have the receipt and there is nothing on it. I would like a refund for at least the $70, I probably only attempted to make 1 or 2 phone calls so I should get my money back.

Read full review of Cricket Wireless
View 0 more photos
Hide full review
ComplaintsBoard
M
6:07 pm EST

Cricket Wireless poor customer service of the 10974 dixie highway. office of cricket wireless.

I decided to try the use of a satalite Cricket Store office at 10974 Dixie highway. As I had limited time and was NOT nearby the more reputable, pleasant, and much more capibable Cricket Wireless location at 4431 Dixie highway. I have had many satisfied transactions at 4431 Dixie hwy. Not at 10974 Dixie hwy. where a lady working near lunch time 12:00-2:00pm was anything but helpful. I walked into the store to purchase a larger SIM card shell for a new different phone I had as a gift. The transaction began as I requested a large size (SIM card ) that I could put a smaller size (nano) SIM card into, for the purpose of placing it within a phone which onlyaccepts the larger SIM card mold. She offered other services and refused to sell me a SIM card kit unless I made other purchases above the $15 dollar (SIM card kit). Which I simply wanted to purchase as a gift. I stated after a few minutes of discussion that I would visit the Cricket store at 4431 tomorrow and I left with NO purchases. I returned home before I noticed my phone had NO service. I had to return to the satalite Cricket store of 10974 Dixie to see the same lady glaring, knowing I was to return. Terrible service! She kept me there typing on her computer for 20min. Then finally returned my phone with correct service - as it was before I ever walked in this new Cricket store at South Dixie. Should have just waited to visit the original Cricket at 4431. I don't know why the Cricket company would place such vindictive employees at new stores.

Read full review of Cricket Wireless
Hide full review
ComplaintsBoard
B
8:28 pm EST

Cricket Wireless online order issue

Hi, I ordered a Cricket wireless online order on Jan 12th 2017. I missed adding the phone to the order, looks like I initiated the portin process first hence it never asked for the phone to be added, I called Cricket customer care to cancel the order immediately, I spent 2 hours between customer care and warranty dept on 12th Jan to get it cancelled, finally they told it will not be possible to cancel the online order, and I have to reject the package, when it is being delivered. My Package arrived on 17th Jan and I rejected / returned the package on the same day, The Shipment reached Cricket wireless on 20th Jan 2017. From then onwards I called multiple times for the refund status. My call has been transferred between Customer care and warranty dept and Back office supervisor multiple times, today Feb 5th alone I spent 3 hours in two different calls, no one seem to have a clue on the refund, They are refusing to create a ticket to initiate my refund / tracking. Very poor process and reps have poor knowledge on the scenario, every time I have to explain this issue brand new for them from scratch. it is highly frustrating

Read full review of Cricket Wireless
Hide full review
ComplaintsBoard
N
6:14 pm EST

Cricket Wireless new service

I am sending this email on a terrible experience I have had with new service as a cricket customer. I recently started new service with cricket that I did online. I order it on Wednesday Feb 1st. I received the phone on Friday the 3rd. I tried to activate it online, tried to create a new account and was unable to do so. So I called cricket customer service and explained the situation. The associate assisting me was not helpful told me I had to wait 24hrs so that an investigation can be done. I was also told that I would receive a text or a call at that time telling me the status. 24hrs passed and still herd nothing. So I called cricket customer service again and they told me I had to call another number to activate my line. I then called them and they told me no i had to call customer service and they had to resolve this issue. So I called them again, the new rep told me they hadn't received confirmation from UPS so I had to call them. I then call UPS and they tell me that if cricket wants confirmation of delivery cricket needs to call them. So here I go again with cust. Service explain my situation all over again and after the whole conversation once again I am told I have to wait another 24hrs to see if the issue can be resolved. Right about now this is the worst experience I've had so far and would like a refund back of $50 for the plan fee that I had to pay yet I still have no service. That's the least your company can do for giving me the run around and yet I still have no service.

Read full review of Cricket Wireless
Hide full review
ComplaintsBoard
K
8:18 am EST

Cricket Wireless overcharging

I did a bridge pay 45$ to start I was a few days late with the other half but I did pay it55$. My service was back on until the next morning, they said I have to pay 58.88 to connect my service! That because I was late the new month cycle moved. Well it a new month bill had to be payed then it will be 100$ no 58.88. The person then said the 45 was for 7 day use of my phone and 3.88 went to the 7 day extra charge! I'm so pissed! I payed my 100$ now they want 58.88 !? This place is a scam runaway from cricket wireless! All they do is steal your money and they don't cate a damn about the coustmer! !

Read full review of Cricket Wireless
Hide full review
ComplaintsBoard
T
9:03 pm EST

Cricket Wireless cricket wireless store located allentown p. a

While looking to switch my service from boost mobile to Cricket Wireless. I decided to stop in one of your stores at 1401 Allen Road Allentown P.A 18102 located in 15th st Allen shopping center. On 02/01/17 between the hours of 4:30 and 5pm. Where instead of be showed what phones I can switch to. Me and family end up hearing a conversation between a man who was just standing around in the store talking to the worker. Asking "hey are they gonna be able to take those phones?" the store clerk replied "no because they have security alarms and their locked down." As I heard them I told my father what was being said. And he walked over and told the two men "listen just because Black doesn't mean we came to steal we all have phones" the clerk replied in english "Oh no we were talking about something that was wrong with his phone". That's when I became completely hurt I have never faced racisim ever and the fact that he tried to cover it up was Beyond me. My father then said " listen my daughters are half Hispanic and they understand Spanish so you should never talk about people if you don't know their race". " Now you just lost a customer because of how you made my daughter and me feel. And we left. Someone needs to fire the man if he is allowing people to hang around the store and they team up and make racist remarks or comments on people the come to get service. Smh this is not a good look. I hope this matter gets addressed soon. Thanks

Read full review of Cricket Wireless
Hide full review
ComplaintsBoard
S
7:40 pm EST

Cricket Wireless customer loyalty

I've been with cricket for almost 4.5 years and never missed a payment. I call that being loyal then I fell upon a hard time and had to go on bridge pay. Im not able to make my payments until Monday this is Friday. 1 weekend is what I asked for and they tell me nope your service will be disconnected tonight. My little bit of money I paid for 2 lines will not make or Break them but I'm switching service on Monday because they don't care about your issues as they say when you call customer service your just another account number to them.

Read full review of Cricket Wireless
Hide full review
ComplaintsBoard
R
2:43 pm EST

Cricket Wireless fraudulent cricket!

Hello Cricket Customer Care,
**Please know I will be sueing you after I'm done submitting my complaints on this board. **

On Saturday, January 27th, 2017 location, DFW-AIRPORT, TX at Spirit Airline Baggage Check In. My Samsung Galaxy S7 was stolen, at the counter baggage check in. I filed a police report with DFW Airport, called Cricket Wireless and reported my phone stolen, and for Cricket Wireless to cancel phone number ending digits 0624 that is assigned to the Samsung Galaxy S7 phone that was stolen on Saturday the 27th, of January 2017. My chief complaint is that Cricket Blacklisted, keeps Suspending my special child's phone services, that are paid for. Her last number digits end with 9692, her phone device is the Alcatel One touch Idol3. That used to be my phone, then I switched out our sim cards when I purchased and activated the Samsung Galaxy S7 device.
Now, I have been calling Cricket 800-Cricket for the pass 3 days regarding this very annoying, frusterating, life threatening issue. Each time I've had to repeat myself, ask to speak to Managers, been hung up on, and the problem keeps reoccurring. This obviously has lead me to move on to the next step, out of frustration, Cricket has not corrected the issue, keeps charging me for services that are not being rendered, and has not compensated me for the pass 4 days of unused services. I had to pay a $250 deposit to Asurion Phone Insurance in order to receive my replacement phone, had to pay another $55 dollars for reactivation my replacement phone and for services again, which by the way we're already paid prior to phone being stolen. I have a police report on its way, called Progressive Leasing and reported the Samsung Galaxy S7 phone stolen.
I never once brought up my daughter's phone device Alcatel Idol3, not once! Yet, her paid wireless service keeps getting interrupted day after day. Why, can't Cricket seem to fix their error. Why does Cricket feel that they can over charge, take advantage of customers, suspend paid lines, not compensate their cistomers for their own errors, and treat their customers with the crappies the customer service ever?
Cricket representatives do not care about providing solutions, they only want to cause more strife, take more money from customers, and cause more averggration to the problem at hand. I will put a worldclass lawsuit in order against Cricket Wireless Services. I've had enough of Cricket Wireless Service Bullying their customers!

Read full review of Cricket Wireless
Hide full review
ComplaintsBoard
R
6:30 pm EST

Cricket Wireless cricket wireless

I've been with cricket almost two years now. First the phone went crazy calling people at 2 am. When no one was touching the phone it constantly has said no download room even after that bought 32 GB SD. Three times they have changed my day that they bill me, saying oh we take it out a day early just to make sure, a day early has moved from the 3rd of the month to early as of today the 28 th my data was not changed from 4 to eight until I complained about my data for eight months, I still run out of data almost two weeks before my payment is due, I do not go on Facebook but 3 or four min. About twice a week I never hardly use my data and it just disappears the first two or three months when I had only 4 or 5 GB. I had no trouble but once I was seddled in it changed. This month it cost me 35 97 all together to pay for my phone because they took my payment another day early and it cost me 35 dollars overdraft fee. I know no one will read this because I tried reading the complaints and couldnt open them. But at least I can vent to no one cricket has become a nightmare.

Read full review of Cricket Wireless
Hide full review
ComplaintsBoard
L
9:28 pm EST

Cricket Wireless payment process

I have been with cricket wireless for about 2 years now. However, I just recently processed a payment of $30 for my account. I received the message & it was on my bank statement. So you would think it went through right? Wrong! I had to make another $30 payment and the customer service rep said that there was nothing else she could do. I literally just paid $60 so that my phone could stay on. Not only that but this is the 2nd time this has happened to me. I am definitely leaving cricket wireless & if you vale your money I would suggest you leave or don't ever come to cricket wireless. They love to take people money. I'm not having it. I will call and dispute it firs thing in the morning.

Read full review of Cricket Wireless
Hide full review
ComplaintsBoard
E
7:49 pm EST

Cricket Wireless samsung amp2 cell phone

My husband bought me a phone from the Cricket Wireless Store at 6248 Rufe Snow, NRH, Tx on Christmas eve. The speaker immediately did not work when making calls out. As it was a busy week, we had to wait for the weekend to return the phone. When we took the phone back to the retailer to get a replacement new phone the store manager, Lydia, would not do it. She said we were TWO HOURS past the 7 day return policy. We had purchased it on Saturday at 2:00 and because we did not return it by 2:00 on the last day of the return, they would not honor it. It was 4:00. We asked to speak with the owner and she refused to give his name. We spent three hours in the store. She said that if she gave me a new one, the store would be out the money. She looked confused when I said I was out the money because she sold us a broken phone. She said, "we didn't know it was broken when we sold it to you", and I responded, " I didn't come to the store to buy a broken phone either." To this day, they will not honor the return policy or offer a store owner name to address the problem. Cricket is also unresponsive...and I still have a broken phone. I guess it's more important for them to keep their 350.00 for a new phone than to offer good Customer service. I would like a new phone. This one is in perfect shape minus the fact that the speaker is faulty.

Read full review of Cricket Wireless
Hide full review
ComplaintsBoard
D
10:18 am EST

Cricket Wireless kyocera hydro view

Checked online before buying and Cricket has the Kyocera Hydroview listed as a mobile hot spot combatable phone and the box also says Mobile hotspot. I bought it and now can't get mobile hot spot. Very deceptive . I now have to go buy another phone. Why is this phone listed as mobile hot spot combatable on the Cricket web site when it is not? It is not right that I've wasted money on this phone.

Read full review of Cricket Wireless
View 0 more photos
Hide full review
ComplaintsBoard
S
1:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Cricket Wireless online order

Order Number: [protected]
Ordered on November 28, 2016 (credit card was charged on that date)
I never received my phone.
I have paid the monthly protection plan fee for the last 2 months even though I have no phone.
Over the last 50 days or so I have spent over 25 hours of my time on the phone. Cricket attempted to be helpful but in the end they basically said it was my problem and I need to resolve it with UPS.
On about the 10th call to UPS, they approved the claim, admitting that they “lost”( stole) my phone, and submitted the claim form to Ingram Micro (shipper) who can/ will not have any contact with me because only Cricket can contact them.
Initially I wanted a replacement phone and not a refund.
Because we are approaching 2 months I have asked Cricket to contact Ingram Micro to expedite and provide any necessary information / instructions to ship a replacement phone.
Cricket has informed that there is nothing they can do (they don't have the ability to contact they shipper).
UPS has stated that the Ingram Micro has 7 months to respond.
No one is willing to help.

Read full review of Cricket Wireless
Hide full review
ComplaintsBoard
M
9:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Cricket Wireless I'm complaint about insurance company with cricket

Cricket wireless service is a rip off with their insurance protection device by charging million of people protection for your device for 7 dollar a months. After you paying the phone insurance 7 dollar a months and you phone come out broke or defected. The insurance want to charge you 75 dollar for same phone ZTE Grand X 3. While cricket is charging you $70 dollar for same device.

Read full review of Cricket Wireless
Hide full review

Cricket Wireless Customer Reviews Overview

Cricket Wireless is a popular mobile phone service provider in the United States. The company offers affordable plans with no annual contracts, unlimited data, talk, and text, and nationwide coverage. Cricket Wireless has received positive reviews from customers for its reliable service, affordable pricing, and excellent customer support.

Customers appreciate the flexibility of Cricket Wireless plans, which allow them to choose the amount of data they need each month. The company's unlimited data plans are particularly popular, as they offer high-speed data without any overage fees. Customers also appreciate the fact that Cricket Wireless does not require a credit check, making it easy for anyone to sign up for service.

Cricket Wireless has a strong network that covers most of the United States, including rural areas. Customers report that they rarely experience dropped calls or slow data speeds, even in areas with poor coverage from other carriers. The company also offers a range of affordable smartphones, including popular models from Samsung and Apple.

In terms of customer support, Cricket Wireless has received high marks from customers. The company offers support through its website, social media channels, and phone support. Customers report that representatives are knowledgeable, friendly, and helpful, and that issues are resolved quickly.

Overall, Cricket Wireless is a reliable and affordable mobile phone service provider that offers excellent value to customers. With a strong network, flexible plans, and excellent customer support, it's no wonder that the company has received positive reviews from customers.

Cricket Wireless In-depth Review

Pricing and Plans: Cricket Wireless offers a variety of affordable pricing plans that cater to different needs and budgets. Their plans are competitively priced and provide great value for money. Whether you are a light user or a heavy data consumer, Cricket Wireless has a plan that suits your requirements.

Network Coverage: Cricket Wireless operates on the reliable AT&T network, which ensures excellent coverage across the country. With their extensive network coverage, you can expect a strong and consistent signal wherever you go. Whether you are in urban areas or rural regions, Cricket Wireless has got you covered.

Customer Service: Cricket Wireless provides exceptional customer service to its users. Their customer support team is knowledgeable, friendly, and always ready to assist you with any queries or concerns. They offer various channels for customer support, including phone, email, and live chat, ensuring that you can reach out to them conveniently.

Phone Selection: Cricket Wireless offers a wide range of phones to choose from, including the latest smartphones from popular brands. Whether you are looking for an affordable budget phone or a high-end flagship device, Cricket Wireless has options for every budget and preference.

Additional Services and Features: In addition to their basic plans, Cricket Wireless offers a range of additional services and features to enhance your mobile experience. These include mobile hotspot capability, international calling options, device insurance, and more. These additional services provide added convenience and flexibility for users.

Billing and Payment Options: Cricket Wireless offers flexible billing and payment options to make it convenient for users to manage their accounts. They provide online bill payment, autopay, and in-store payment options. With their user-friendly billing system, you can easily keep track of your usage and payments.

Overall User Experience: Overall, Cricket Wireless provides a positive user experience. Their affordable plans, reliable network coverage, and excellent customer service contribute to a seamless and satisfying mobile experience. Users can enjoy the benefits of a well-established network without breaking the bank.

Pros and Cons: The pros of Cricket Wireless include affordable pricing plans, reliable network coverage, and excellent customer service. However, one potential drawback is that their data speeds may be slower compared to some competitors, especially during peak times.

Comparison with Competitors: When compared to its competitors, Cricket Wireless stands out for its affordable pricing plans and reliable network coverage. While some competitors may offer faster data speeds, Cricket Wireless provides a balance of affordability and quality service.

Recommendations and Conclusion: If you are looking for a budget-friendly wireless provider with reliable coverage and excellent customer service, Cricket Wireless is a great choice. Their affordable pricing plans and additional services make them a strong contender in the market. However, if you require lightning-fast data speeds, you may want to consider other options. Overall, Cricket Wireless offers a solid mobile experience at a competitive price.

How to file a complaint about Cricket Wireless?

### Guide on Filing a Complaint with Cricket Wireless on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Cricket Wireless in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution sought.

7. Review Before Submission:
- Ensure the complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit the complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Cricket Wireless on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Cricket Wireless customer service

Phone numbers

611 1800 274 2538

Website

www.cricketwireless.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Cricket Wireless?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Cricket Wireless Customer Service. Initial Cricket Wireless complaints should be directed to their team directly. You can find contact details for Cricket Wireless above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Cricket Wireless. Discuss the issues you have had with Cricket Wireless and work with their customer service team to find a resolution.